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Context of 'August 2001: New York Office of Emergency Management Buys Crisis Management Software that Will Be Used after 9/11'

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President Franklin D. Roosevelt signs Executive Order 8248, reorganizing the Executive Office of the President. According to the order, “There shall be within the Executive Office of the President the following principal divisions, namely: (1) The White House Office, (2) the Bureau of the Budget, (3) the National Resources Planning Board, (4) the Liaison Office for Personnel Management, (5) the Office of Government Reports, and (6) in the event of a national emergency, or threat of a national emergency, such office for emergency management as the President shall determine.” The order creates the Office of Emergency Management (OEM), a civil defense unit responsible for protecting government functions in the event of a disaster. The President’s Secretary declares that in times of national emergency, “it has always been necessary to establish administrative machinery in addition to that required for normal work of the government.… Although these management facilities need be brought into action only when an emergency or serious threat of emergency exists, they must function in an integral relationship to the regular management arms of the President.” [Executive Order 8248, 9/8/1939; New York Times, 9/10/1939; New York Times, 3/28/1941; New York Times, 4/20/1941]

Entity Tags: Office of Emergency Management, Franklin Delano Roosevelt

Timeline Tags: Civil Liberties

New York City’s Office of Emergency Management (OEM) purchases crisis management computer software that it plans to launch for use on September 17, and that will significantly help the city’s response to the 9/11 attacks. [Wall Street Journal, 10/23/2001; Wired News, 11/2/2001] The OEM is intended to improve New York’s response to major incidents, including terrorist attacks, and play a key role in managing the city’s overall response to an incident. [9/11 Commission, 7/24/2004, pp. 283-284] The software it buys, called E Team, is an emergency and event management product created by E Team Inc., a small company based in Canoga Park, California. [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] John Hughes, a vice president of E Team Inc., in fact used to be the deputy director of the New York City OEM. E Team was originally created for use by the military in battlefield coordination, but the software can now be used by public agencies and private companies, to “prepare for, respond to, and recover from disasters and emergencies of all types.” [Los Angeles Times, 12/11/2000; California Technology Ventures, 10/16/2001; Wired News, 11/2/2001] It enables officials to coordinate thousands of workers and hundreds of agencies. [Wall Street Journal, 10/23/2001] The OEM plans to install the software on special server computers in its Emergency Operations Center on the 23rd floor of World Trade Center Building 7, and to launch the E Team system on September 17. [Wired News, 11/2/2001; Council of the City of New York, 8/2002, pp. 22 pdf file] But as a result of the terrorist attacks on September 11, the system will instead go into use on September 14, at OEM’s temporary command center at Pier 92 on the Hudson River (see September 14, 2001). [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] Every government organization supporting the OEM command center after 9/11 will use E Team to coordinate its rescue and recovery efforts with the OEM. [California Technology Ventures, 10/16/2001] A report later published by New York City Council’s Select Committee on Technology in Government will say it is ironic that the OEM decides to buy the E Team software in the month before the terrorist attacks in New York take place. The report will comment that the OEM buys the software “in order to better manage precisely the emergency situations that the city faced after 9/11.” [Council of the City of New York, 8/2002, pp. 22 pdf file]

Entity Tags: Office of Emergency Management

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John OdermattJohn Odermatt [Source: Queens Gazette]New York City’s Office of Emergency Management (OEM) is responsible for coordinating the city’s response to major incidents, including terrorist attacks. [9/11 Commission, 7/24/2004, pp. 283-284] Its offices are in Building 7 of the World Trade Center. Today is reportedly “going to be a busy day at the OEM,” as staff members have come to work early to prepare for Tripod, a major biological-terrorism training exercise scheduled for September 12 (see September 12, 2001). Their building shakes when the North Tower is hit at 8:46 a.m. OEM Commissioner John Odermatt initially believes a freak accident has occurred involving a ground-to-air missile, but soon after, OEM is informed that a plane hit the North Tower. Immediately, OEM staff members begin to activate their emergency command center, located on the 23rd floor of WTC 7 (see June 8, 1999). [Jenkins and Edwards-Winslow, 9/2003, pp. 15] They call agencies such as the New York fire and police departments, and the Department of Health, and direct them to send their designated representatives to the OEM. They also call the Federal Emergency Management Agency (FEMA) and request at least five federal Urban Search and Rescue Teams. [9/11 Commission, 7/24/2004, pp. 293] According to the 9/11 Commission, OEM’s command center will be evacuated at 9:30 a.m. due to reports of further unaccounted for planes (see (9:30 a.m.) September 11, 2001). By that time, none of the outside agency liaisons will have arrived. [9/11 Commission, 7/24/2004, pp. 305] Other accounts indicate the command center may be evacuated earlier, possibly even before the second tower is hit (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001).

Entity Tags: Office of Emergency Management, Tripod, John Odermatt

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

E Team crisis management software.E Team crisis management software. [Source: Police Magazine]New York City’s Office of Emergency Management (OEM) is much aided in its recovery efforts at Ground Zero when it starts using a little-known piece of emergency management software, which it only purchased last month and that was originally going to be launched on September 17. [Wall Street Journal, 10/23/2001; Wired News, 11/2/2001] The software, called E Team, helps organizations to “prepare for, respond to, and recover from disasters and emergencies of all types.” [California Technology Ventures, 10/16/2001] It was created by E Team Inc., a company based in Canoga Park, California. [e-ProWire, 5/22/2002] The New York City OEM only bought E Team in August (see August 2001). It installed the software on computers in its Emergency Operations Center in World Trade Center Building 7 (WTC 7) and intended to launch the system on September 17. [Wall Street Journal, 10/23/2001; Wired News, 11/2/2001]
Engineers Put Together New System to Manage Recovery Operation - The OEM was in contact with E Team Inc. executives within a few hours of the attacks on the WTC on September 11. [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] E Team Inc. employees reportedly suspected in advance that WTC 7—which housed the computers on which their software was installed—would collapse. Matt Walton, the company’s CEO, will later recall: “We knew that tower number 7 was probably not going to make it. We contacted the [New York City] mayor’s office and told them we would put up the New York databases on our own servers.” [Wired News, 11/2/2001] That night, a group of E Team Inc. engineers gathered at the company’s headquarters in Canoga Park, and put together a system on the company’s servers using data that the New York City OEM had sent to the company to prepare for the launch of the E Team system on September 17. By September 12, the engineers had the system ready for use. [Wall Street Journal, 10/23/2001]
System Goes into Operation at New Command Center - For the first couple of days after 9/11, the OEM had to coordinate its recovery efforts on paper or using e-mail, because its emergency management computer systems were destroyed when WTC 7 collapsed on the afternoon of September 11 (see (5:20 p.m.) September 11, 2001). An OEM spokesman will comment, “It became apparent that we needed very sophisticated technology to effectively handle the crisis.” [Wired News, 11/2/2001] Then, on September 14, the E Team system goes into operation at the OEM’s temporary command center at Pier 92 on the Hudson River, where several server computers have been set up to run the software and 200 workstations are connected to the system. [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] Troy Armstrong and John Hughes, two senior E Team Inc. employees who are distinguished emergency management professionals, are installed at the temporary command center. They are supplemented with three additional E Team Inc. employees.
System Plays Key Role in Recovery Operation - The main initial uses of E Team in response to the 9/11 attacks are resource management and situation reporting, but over time the system will also be used for incident reporting, asset tracking, action planning, and logistics. [California Technology Ventures, 10/16/2001] E Team tracks everything related to the recovery efforts at Ground Zero. It enables emergency responders to monitor the location of fires, personnel, supplies, and trucks. It also handles resource requests. [Wired News, 11/2/2001; e-ProWire, 5/22/2002] It makes the recovery operation “much more efficient,” according to Lieutenant Colonel John Flanagan of the New York Army National Guard. [Wall Street Journal, 10/23/2001] In total, more than 1,700 individuals from over 200 organizations will use the E Team system at the height of the rescue and recovery efforts. [Council of the City of New York, 8/2002, pp. 22 pdf file]

Entity Tags: John Hughes, E Team Inc., Matt Walton, John Flanagan, Troy Armstrong, Office of Emergency Management

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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