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Context of 'Shortly Before September 11, 2001-Early Morning September 11, 2001: Four Attendants Are Assigned to Flight 11 after Not Originally Being Scheduled for This Flight'

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Jeffrey Collman.Jeffrey Collman. [Source: Family photo]At least four of the nine flight attendants who will be on American Airlines Flight 11—the first plane to hit the World Trade Center—on 9/11 are not originally scheduled to be on this flight, but are assigned to it shortly before September 11 or early in the morning of 9/11:
bullet Jeffrey Collman does not “normally work the Boston-to-Los Angeles route but [makes] an exception to get vacation time at the end of the month.” [Seattle Times, 9/17/2001]
bullet Barbara “Bobbi” Arestegui accepts extra shifts as she is saving up her earned vacation time. [Cape Cod Times, 9/18/2001; Cape Cod Times, 9/10/2002; Cape Cod Times, 9/11/2006]
bullet Jean Roger is on a “standby” work list in September 2001. Someone calls in sick the morning of 9/11 and she takes their place. [Chicago Tribune, 9/15/2001; Boston Globe, 9/9/2003]
bullet Sara Low is “not originally scheduled to work” Flight 11. [Associated Press, 9/25/2001]
John Ogonowski, the plane’s pilot, is also not originally scheduled to be on Flight 11, but requests to fly it shortly before September 11 (see Shortly Before September 11, 2001). [Georgetown Record, 9/18/2003] Many of the flight attendants on the other three hijacked planes are also only assigned to those flights shortly before 9/11 (see Shortly Before September 11, 2001, Shortly Before September 11, 2001-Early Morning September 11, 2001, and Shortly Before September 11, 2001).

Entity Tags: Jeffrey Collman, Jean Roger, Sara Low, Barbara Arestegui

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Dianne Snyder.Dianne Snyder. [Source: Family photo]Amy Sweeney, a flight attendant on Flight 11, tells an American Airlines manager at Logan International Airport in Boston that the passengers in the coach section of her plane believe there is simply a routine medical emergency at the front of their plane. [ABC News, 7/18/2002; 9/11 Commission, 7/24/2004, pp. 6] Sweeney, who is sitting at the back of the coach section of Flight 11, phoned the American Airlines flight services office at Logan Airport at 8:32 a.m. Since then, she has been describing the trouble on her plane to Michael Woodward, an American Airlines flight services manager (see (8:32 a.m.-8:44 a.m.) September 11, 2001). [New York Observer, 2/15/2004; 9/11 Commission, 8/26/2004, pp. 11] Sweeney now tells Woodward that the passengers in the coach section are calm, and under the impression that there is a routine medical emergency in the first class section of the plane. Presumably this means they are unaware that their plane has been hijacked. Sweeney says three flight attendants—Jeffrey Collman, Sara Low, and Dianne Snyder—are attending to duties, such as getting medical supplies, while she and Betty Ong are reporting events over the phone. [ABC News, 7/18/2002; 9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 14] (Ong is another flight attendant, who is sitting next to Sweeney and is talking on the phone with the American Airlines Southeastern Reservations Office in North Carolina (see 8:19 a.m. September 11, 2001 and 8:21 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 8, 11] )

Entity Tags: Michael Woodward, Madeline (“Amy”) Sweeney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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