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Context of 'After 10:28 a.m. September 11, 2001: Fire Fighters Trying to Extinguish Fires in WTC 7'

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New York City’s Office of Emergency Management (OEM) purchases crisis management computer software that it plans to launch for use on September 17, and that will significantly help the city’s response to the 9/11 attacks. [Wall Street Journal, 10/23/2001; Wired News, 11/2/2001] The OEM is intended to improve New York’s response to major incidents, including terrorist attacks, and play a key role in managing the city’s overall response to an incident. [9/11 Commission, 7/24/2004, pp. 283-284] The software it buys, called E Team, is an emergency and event management product created by E Team Inc., a small company based in Canoga Park, California. [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] John Hughes, a vice president of E Team Inc., in fact used to be the deputy director of the New York City OEM. E Team was originally created for use by the military in battlefield coordination, but the software can now be used by public agencies and private companies, to “prepare for, respond to, and recover from disasters and emergencies of all types.” [Los Angeles Times, 12/11/2000; California Technology Ventures, 10/16/2001; Wired News, 11/2/2001] It enables officials to coordinate thousands of workers and hundreds of agencies. [Wall Street Journal, 10/23/2001] The OEM plans to install the software on special server computers in its Emergency Operations Center on the 23rd floor of World Trade Center Building 7, and to launch the E Team system on September 17. [Wired News, 11/2/2001; Council of the City of New York, 8/2002, pp. 22 pdf file] But as a result of the terrorist attacks on September 11, the system will instead go into use on September 14, at OEM’s temporary command center at Pier 92 on the Hudson River (see September 14, 2001). [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] Every government organization supporting the OEM command center after 9/11 will use E Team to coordinate its rescue and recovery efforts with the OEM. [California Technology Ventures, 10/16/2001] A report later published by New York City Council’s Select Committee on Technology in Government will say it is ironic that the OEM decides to buy the E Team software in the month before the terrorist attacks in New York take place. The report will comment that the OEM buys the software “in order to better manage precisely the emergency situations that the city faced after 9/11.” [Council of the City of New York, 8/2002, pp. 22 pdf file]

Entity Tags: Office of Emergency Management

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John OdermattJohn Odermatt [Source: Queens Gazette]New York City’s Office of Emergency Management (OEM) is responsible for coordinating the city’s response to major incidents, including terrorist attacks. [9/11 Commission, 7/24/2004, pp. 283-284] Its offices are in Building 7 of the World Trade Center. Today is reportedly “going to be a busy day at the OEM,” as staff members have come to work early to prepare for Tripod, a major biological-terrorism training exercise scheduled for September 12 (see September 12, 2001). Their building shakes when the North Tower is hit at 8:46 a.m. OEM Commissioner John Odermatt initially believes a freak accident has occurred involving a ground-to-air missile, but soon after, OEM is informed that a plane hit the North Tower. Immediately, OEM staff members begin to activate their emergency command center, located on the 23rd floor of WTC 7 (see June 8, 1999). [Jenkins and Edwards-Winslow, 9/2003, pp. 15] They call agencies such as the New York fire and police departments, and the Department of Health, and direct them to send their designated representatives to the OEM. They also call the Federal Emergency Management Agency (FEMA) and request at least five federal Urban Search and Rescue Teams. [9/11 Commission, 7/24/2004, pp. 293] According to the 9/11 Commission, OEM’s command center will be evacuated at 9:30 a.m. due to reports of further unaccounted for planes (see (9:30 a.m.) September 11, 2001). By that time, none of the outside agency liaisons will have arrived. [9/11 Commission, 7/24/2004, pp. 305] Other accounts indicate the command center may be evacuated earlier, possibly even before the second tower is hit (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001).

Entity Tags: Office of Emergency Management, Tripod, John Odermatt

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After the first World Trade Center tower is hit, Barry Jennings, a City Housing Authority worker, and Michael Hess, New York’s corporation counsel, head up to the emergency command center of the Mayor’s Office of Emergency Management (OEM), which is on the 23rd floor of WTC 7. [Associated Press, 9/11/2001] The center, opened in 1999, is intended to coordinate responses to various emergencies, including terrorist attacks (see June 8, 1999). [CNN, 6/7/1999] However, Hess and Jennings find no one there. [National Institute of Standards and Technology, 9/2005, pp. 109-110; BBC, 7/6/2008]
Center Is Empty; Jennings Warned to Leave - Jennings will describe that, when he arrives at the emergency command center, “To my amazement, nobody’s there.” He says: “I saw coffee that was still hot, that was still smoldering. They had screens all over the place, but the screens were blank. So I didn’t know what was going on.” He then phones several individuals, including one of his superiors. When Jennings says where he is, the superior responds: “Get out of there. Get out of there now.” Hess then runs back into the center, after having found the stairwell, and says: “We’re the only ones up here. We gotta get out of here.” [Dylan Avery, 2007; BBC, 7/6/2008]
9/11 Commission Claims Command Center Not Evacuated until Later - Yet, according to the 9/11 Commission, “After the South Tower was hit [at 9:03], OEM senior leadership decided to remain in its ‘bunker’ and continue conducting operations, even though all civilians had been evacuated from 7 WTC.” The Commission will claim the emergency command center is not evacuated until 9:30 a.m. (see (9:30 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 305] But according to the London Independent, Hess and Jennings arrive there by the time the South Tower is hit, which suggests the center is evacuated earlier than officially claimed. [Independent, 9/13/2001] Jennings himself will recall, “I had to be inside on the 23rd floor when the second plane hit.” [Dylan Avery, 2007] The possibility that the emergency command center is evacuated earlier than the 9/11 Commission claims is partly confirmed by OEM Commissioner John Odermatt, who later says that after the first plane hit the WTC, he left only two staffers there (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001). [Barrett and Collins, 2006, pp. 34] Jennings and Hess subsequently head down the stairs, but will become trapped in WTC 7, and have to be rescued by firefighters (see 12:10 p.m.-12:15 p.m. September 11, 2001). [National Institute of Standards and Technology, 9/2005, pp. 109-110]

Entity Tags: Michael Hess, Office of Emergency Management, Barry Jennings

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to Captain Michael Currid, the sergeant at arms for the Uniformed Fire Officers Association, some time after the collapse of the North Tower, he sees four or five fire companies trying to extinguish fires in Building 7 of the WTC. Someone from the city’s Office of Emergency Management tells him that WTC 7 is in serious danger of collapse. Currid says, “The consensus was that it was basically a lost cause and we should not lose anyone else trying to save it.” Along with some others, he goes inside WTC 7 and yells up the stairwells to the fire fighters, “Drop everything and get out!” [Murphy, 2002, pp. 175-176] However, other accounts contradict this, claiming that no attempt is made to fight the fires in WTC 7 (see (11:30 a.m.) September 11, 2001). One report later claims, “Given the limited water supply and the first strategic priority, which was to search for survivors in the rubble, FDNY did not fight the fires [in WTC 7].” [Fire Engineering, 9/2002] And a 2002 government report says, “the firefighters made the decision fairly early on not to attempt to fight the fires, due in part to the damage to WTC 7 from the collapsing towers.” [Federal Emergency Management Agency, 5/1/2002, pp. 5-21] Building 7 eventually collapses late in the afternoon of 9/11 (see (5:20 p.m.) September 11, 2001).

Entity Tags: World Trade Center, Office of Emergency Management, Michael Currid

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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