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8:20 a.m. September 11, 2001: American Airlines Flight Notifies Dispatcher of Problem with Contacting Flight 11

Peggy Houck, a flight dispatcher at the American Airlines System Operations Control (SOC) center in Fort Worth, Texas, is contacted by an American Airlines flight and told that air traffic control has asked the aircraft to try to contact Flight 11. Houck is working at the desk for American Airlines’ transcontinental flights and is therefore the dispatcher responsible for Flight 11. [Federal Bureau of Investigation, 9/11/2001, pp. 5-7; 9/11 Commission, 1/8/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 9 pdf file] Under FAA rules, dispatchers licensed by the agency are responsible for following aircraft in flight. Once a plane is in the air, a dispatcher must monitor its progress, relay safety information to the captain, and handle any problems. American Airlines assigns a dispatcher to each of its flights. [Dallas Morning News, 6/13/2002; Sydney Morning Herald, 6/14/2002; 9/11 Commission, 8/26/2004, pp. 86 pdf file] Houck will later tell the FBI that the flight that calls her has sent a message to Flight 11 stating something along the lines of, “Good morning, ATC [air traffic control] wants you on [a certain radio frequency] and requests an acknowledgment,” but received no reply. Houck has, until now, had no direct contact with Flight 11 and the communication she receives from this other aircraft is the first indication she has of any problem on Flight 11. [Federal Bureau of Investigation, 9/11/2001, pp. 5-7; 9/11 Commission, 8/26/2004, pp. 9 pdf file] Details of the aircraft that calls Houck are unclear. Houck will tell the 9/11 Commission, in 2004, that it is a “Seattle-Boston” flight. [9/11 Commission, 1/8/2004 pdf file] However, interviewed by the FBI later today, she will refer to it as “another Boston flight,” suggesting that—like Flight 11—it had taken off from Logan International Airport in Boston. [Federal Bureau of Investigation, 9/11/2001, pp. 5-7] Houck, or another dispatcher at the SOC, will subsequently send an ACARS text message to Flight 11, but receive no response to it (see 8:23 a.m.-8:25 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 9 pdf file]

Entity Tags: American Airlines, Peggy Houck

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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