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Context of '(9:04 a.m.) September 11, 2001: WTC 7 Alarms Activate; OEM Calls for Air Security and Warned of Plane Heading for New York'

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New York City’s Office of Emergency Management (OEM) purchases crisis management computer software that it plans to launch for use on September 17, and that will significantly help the city’s response to the 9/11 attacks. [Wall Street Journal, 10/23/2001; Wired News, 11/2/2001] The OEM is intended to improve New York’s response to major incidents, including terrorist attacks, and play a key role in managing the city’s overall response to an incident. [9/11 Commission, 7/24/2004, pp. 283-284] The software it buys, called E Team, is an emergency and event management product created by E Team Inc., a small company based in Canoga Park, California. [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] John Hughes, a vice president of E Team Inc., in fact used to be the deputy director of the New York City OEM. E Team was originally created for use by the military in battlefield coordination, but the software can now be used by public agencies and private companies, to “prepare for, respond to, and recover from disasters and emergencies of all types.” [Los Angeles Times, 12/11/2000; California Technology Ventures, 10/16/2001; Wired News, 11/2/2001] It enables officials to coordinate thousands of workers and hundreds of agencies. [Wall Street Journal, 10/23/2001] The OEM plans to install the software on special server computers in its Emergency Operations Center on the 23rd floor of World Trade Center Building 7, and to launch the E Team system on September 17. [Wired News, 11/2/2001; Council of the City of New York, 8/2002, pp. 22 pdf file] But as a result of the terrorist attacks on September 11, the system will instead go into use on September 14, at OEM’s temporary command center at Pier 92 on the Hudson River (see September 14, 2001). [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] Every government organization supporting the OEM command center after 9/11 will use E Team to coordinate its rescue and recovery efforts with the OEM. [California Technology Ventures, 10/16/2001] A report later published by New York City Council’s Select Committee on Technology in Government will say it is ironic that the OEM decides to buy the E Team software in the month before the terrorist attacks in New York take place. The report will comment that the OEM buys the software “in order to better manage precisely the emergency situations that the city faced after 9/11.” [Council of the City of New York, 8/2002, pp. 22 pdf file]

Entity Tags: Office of Emergency Management

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John OdermattJohn Odermatt [Source: Queens Gazette]New York City’s Office of Emergency Management (OEM) is responsible for coordinating the city’s response to major incidents, including terrorist attacks. [9/11 Commission, 7/24/2004, pp. 283-284] Its offices are in Building 7 of the World Trade Center. Today is reportedly “going to be a busy day at the OEM,” as staff members have come to work early to prepare for Tripod, a major biological-terrorism training exercise scheduled for September 12 (see September 12, 2001). Their building shakes when the North Tower is hit at 8:46 a.m. OEM Commissioner John Odermatt initially believes a freak accident has occurred involving a ground-to-air missile, but soon after, OEM is informed that a plane hit the North Tower. Immediately, OEM staff members begin to activate their emergency command center, located on the 23rd floor of WTC 7 (see June 8, 1999). [Jenkins and Edwards-Winslow, 9/2003, pp. 15] They call agencies such as the New York fire and police departments, and the Department of Health, and direct them to send their designated representatives to the OEM. They also call the Federal Emergency Management Agency (FEMA) and request at least five federal Urban Search and Rescue Teams. [9/11 Commission, 7/24/2004, pp. 293] According to the 9/11 Commission, OEM’s command center will be evacuated at 9:30 a.m. due to reports of further unaccounted for planes (see (9:30 a.m.) September 11, 2001). By that time, none of the outside agency liaisons will have arrived. [9/11 Commission, 7/24/2004, pp. 305] Other accounts indicate the command center may be evacuated earlier, possibly even before the second tower is hit (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001).

Entity Tags: Office of Emergency Management, Tripod, John Odermatt

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The second plane hitting the World Trade Center (see 9:03 a.m. September 11, 2001) causes internal alarms to go off in WTC Building 7, located just a few hundred feet away from the Twin Towers. The alarms warn there is no water pressure and that the building’s emergency power generator has been activated. Office of Emergency Management (OEM) staff, based in Building 7, immediately request air security over New York. They are told that federal support is on its way, but the Federal Aviation Administration instructs them to use NYPD and Port Authority Police Department air assets to clear the airspace around the WTC. They are also warned that the Kennedy Airport control tower is reporting an unaccounted for plane heading towards New York. A report by the Mineta Transportation Institute will claim that this plane is Flight 93, which later crashes in Pennsylvania. [Jenkins and Edwards-Winslow, 9/2003, pp. 16] However, Flight 93 is still flying west at this time, and only reverses course and heads towards Washington at around 9:36 a.m. (see (9:36 a.m.) September 11, 2001). According to at least one person at the scene, WTC 7 is evacuated around this time due to the reports of this incoming third plane (see (9:03 a.m.) September 11, 2001). [Jems And FireRescue, 3/2002, pp. 68 pdf file]

Entity Tags: Office of Emergency Management, World Trade Center, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Alarm is raised when a panel truck is noticed that has a drawing of a plane crashing into the World Trade Center on its side. The truck is parked on a street six blocks away from the WTC. It has “the skyline of Lower Manhattan decaled on the side, and somebody [has] taken a black Magic Marker and drawn a plane exploding into the Twin Towers” on it, according to author Anthea Appel. Local residents are frightened by the vehicle, which they fear is a truck bomb. The New York Police Department evacuates the entire block around the truck and calls out the bomb squad. The truck’s occupants are detained by the police until a thorough search has been conducted. The vehicle turns out to be an innocent delivery truck, and its occupants are found to be Middle Easterners who speak no English and have rented the truck. [Jenkins and Edwards-Winslow, 9/2003, pp. 20; Appel, 2009, pp. 210]

Entity Tags: New York City Police Department

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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