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Context of '(9:47 a.m.) September 11, 2001: Passenger Jeremy Glick Tells of Vote to Take Over Flight 93'

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An unknown flight attendant on Flight 93, later determined to be Sandy Bradshaw, calls the United Airlines maintenance facility in San Francisco, and reports that her plane has been hijacked. The San Francisco number is one that flight crews know to call if they need to report mechanical problems, obtain advice on troubleshooting, or request maintenance while in flight. [9/11 Commission, 8/26/2004, pp. 40; United States of America v. Zacarias Moussaoui, a/k/a Shaqil, a/k/a Abu Khalid al Sahrawi, Defendant., 4/11/2006 pdf file] Bradshaw makes her call from the rear of Flight 93, using an Airfone. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006 pdf file] A United Airlines maintenance employee initially answers the call. Shortly thereafter, it is taken over by a manager at the facility. Bradshaw reports that hijackers are in the cabin of her plane behind the first-class curtain, and also in the cockpit. They have pulled a knife, have killed a flight attendant, and have announced they have a bomb on board. The manager will later describe Bradshaw as being “shockingly calm” during the conversation. [9/11 Commission, 8/26/2004, pp. 40; United States of America v. Zacarias Moussaoui, a/k/a Shaqil, a/k/a Abu Khalid al Sahrawi, Defendant., 4/11/2006 pdf file] Bradshaw’s call lasts just under six minutes. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] The manager reports the emergency to his supervisor, who passes the information to the crisis center at United Airlines’ headquarters, outside Chicago. [USA Today, 8/13/2002; 9/11 Commission, 8/26/2004, pp. 40] After about 9:45-9:50, “everyone” in the crisis center will know “that a flight attendant on board” Flight 93 has “called the mechanics desk to report that one hijacker had a bomb strapped on and another was holding a knife on the crew.” [Wall Street Journal, 10/15/2001; 9/11 Commission, 8/26/2004, pp. 43] The manager at the San Francisco maintenance facility instructs the Airfone operator to try and reestablish contact with the plane, but the effort is unsuccessful. [9/11 Commission, 8/26/2004, pp. 40] At 9:50, Bradshaw will make another call from Flight 93, this time to her husband (see 9:50 a.m. September 11, 2001). [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 12 pdf file]

Entity Tags: United Airlines, Sandy Bradshaw

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

On Flight 93, Jeremy Glick is still on the phone with his wife, Lyz. He tells her that the passengers are taking a vote if they should try to take over the plane or not. [Pittsburgh Post-Gazette, 10/28/2001; Pittsburgh Post-Gazette, 10/28/2001] He later says that all the men on the plane have voted to attack the hijackers. [Toronto Sun, 9/16/2001] When asked about weapons, he says they don’t have guns, just knives. This appears to contradict an earlier mention of guns. His wife gets the impression from him that the hijacker standing nearby, claiming to hold the bomb, would be easy to overwhelm. [Longman, 2002, pp. 153-154]

Entity Tags: Jeremy Glick, Lyz Glick

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Andy Studdert, United Airlines’ chief operating officer, tries to devise a plan on how a non-pilot could land a Boeing 757, in case the passengers and crew on Flight 93 are able to retake control of their plane from its hijackers. [Center for Values-Driven Leadership, 4/23/2012] At around 9:35 a.m., a flight attendant, later determined to be Sandy Bradshaw, called the United Airlines maintenance office in San Francisco, California, from Flight 93 and reported that her plane had been hijacked (see 9:35 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 40; United States of America v. Zacarias Moussaoui, a/k/a Shaqil, a/k/a Abu Khalid al Sahrawi, Defendant., 4/11/2006 pdf file] Sometime between 9:45 a.m. and 9:50 a.m., the maintenance office called Rich Miles, a manager working in the crisis center at United Airlines’ headquarters, near Chicago, and told him about Bradshaw’s call. Miles immediately passed on the information to others in the crisis center. [9/11 Commission, 11/21/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 43]
Manager and Pilots Discuss How Flight 93 Might Be Landed - The information about Bradshaw’s call apparently prompts Studdert to start developing a plan on how Flight 93 might be landed if its passengers and crew are able to regain control of the aircraft from the hijackers. After he learns about the call, he will later describe, “My mind immediately said, ‘Okay, so if they’re successful, I gotta land them.’” He therefore thinks, “I gotta get some guys working on a protocol on how a non-pilot can land a 757.” He grabs a couple of the airline’s chief pilots who are in the crisis center with him and says to them: “Guys, we may get this plane back. Which one of the flight attendants do you wanna have land this thing?” Studdert will recall that he and the chief pilots then work “on a protocol, which would work as a, what’s called a Cat III [category three] airplane, which means it could land itself if pointed to the right airport.” However, a few minutes later, Studdert and the chief pilots find out that Flight 93 has crashed and so have to abandon their plan. [Center for Values-Driven Leadership, 4/23/2012] (Flight 93 reportedly crashes at 10:03 a.m. (see (10:03 a.m.-10:10 a.m.) September 11, 2001 and (10:06 a.m.) September 11, 2001) and by 10:15 a.m., according to the 9/11 Commission, personnel at United Airlines’ headquarters have “confirmed that an aircraft had crashed” in Pennsylvania and “believed that this was Flight 93.” Studdert is therefore presumably alerted to the crash shortly after it occurs. [9/11 Commission, 8/26/2004, pp. 46-47] )
Manager Claims His Airline Was Told about the Plan to Take Back Flight 93 - According to Studdert, Bradshaw told the United Airlines maintenance office in San Francisco that “the crew [of Flight 93] had been killed and that the passengers and the… remaining crew were gonna try to take the flight back.” This is presumably why he works on a plan for how a non-pilot might land the plane. [Center for Values-Driven Leadership, 4/23/2012] However, the two employees Bradshaw talked to at the maintenance office will apparently contradict Studdert’s account. They will tell investigators that Bradshaw said her plane had been hijacked and stated where on the plane the hijackers were, that the hijackers had said they had a bomb, had carried knives, and had attacked and killed a flight attendant. The two employees will make no mention, though, of Bradshaw saying the passengers and crew were going to try and retake control of the plane. [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 11/21/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 40] A few calls are made from Flight 93 in which the caller mentions the plan to try and retake control of the plane (see (9:47 a.m.) September 11, 2001, 9:50 a.m. September 11, 2001, 9:54 a.m. September 11, 2001, Shortly Before 9:58 a.m. September 11, 2001, and (Between 9:58 a.m. and 10:05 a.m.) September 11, 2001). However, these are made to the callers’ relatives and a supervisor for GTE Airfone, so Studdert is presumably unaware of them at present. [Longman, 2002, pp. 118, 153-154, 172, 176, 203; 9/11 Commission, 8/26/2004, pp. 42, 44-45]

Entity Tags: Andrew P. Studdert

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Passenger Tom Burnett makes his fourth and final call from Flight 93 to his wife Deena Burnett. Deena makes a note of the time of the call. [Longman, 2002, pp. 118] Tom asks her, “Anything new?” and then, “Where are the kids?” When Deena says their three young daughters are asking to talk to him, Tom says, “Tell them I’ll talk to them later.” After a pause, he explains that he and some of the other passengers are going to try and seize control of the plane from the hijackers: “We’re waiting until we’re over a rural area. We’re going to take back the airplane.” He adds: “If they’re going to crash this plane into the ground, we’re going to have to do something.… We can’t wait for the authorities. I don’t know what they could do anyway. It’s up to us. I think we can do it.” He remains calm throughout the conversation. He tells Deena to just pray. [Sacramento Bee, 9/11/2002; Burnett and Giombetti, 2006, pp. 66-67] According to notes of Deena Burnett’s initial interview with the FBI (see (12:30 p.m.) September 11, 2001), Tom tells Deena he may not speak to her again. [Federal Bureau of Investigation, 9/11/2001 pdf file] But in her 2006 book, Deena Burnett will describe Tom saying: “Don’t worry. I’ll be home for dinner. I may be late, but I’ll be home.” Finally he says, “We’re going to do something,” and then hangs up. The call lasts less than two minutes. [Burnett and Giombetti, 2006, pp. 67] Tom does not give any personal message to his wife during the call. [CNN, 9/12/2001] Deena will later reflect: “He honestly expected to be home later that morning. If he thought he was going to die on that plane, he would have called his parents and sisters and talked to his daughters. At the very least, he would have given me a message for them. But he didn’t ask to speak to any of them. He was fighting to live.” [Burnett and Giombetti, 2006, pp. 68]

Entity Tags: Tom Burnett, Deena Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Since 9:45 a.m., Flight 93 passenger Todd Beamer has been talking by Airfone to Lisa Jefferson, a GTE customer service supervisor (see 9:45 a.m.-9:58 a.m. September 11, 2001). Beamer is a devout Christian, and asks Jefferson to recite the Lord’s Prayer with him. He then recites the 23rd Psalm. He also gives her his home phone number and tells her to contact his wife if he does not survive, and let his family know how much he loves them. [San Francisco Chronicle, 9/17/2001; Pittsburgh Post-Gazette, 9/22/2001; Longman, 2002, pp. 198-200] He tells Jefferson that some of the passengers are going to “jump” the hijacker who claims to have a bomb, and try to seize control of the plane. He says, “We’re going to do something. I know I’m not going to get out of this.” In the background, Jefferson can hear an “awful commotion” of people shouting, and women screaming, “Oh my God,” “God help us,” and “Help us Jesus.” Beamer lets go of the phone but leaves it connected. Jefferson can hear him speaking to someone else, saying the words that later become famous: “Are you ready guys? Let’s roll” (alternate version: “You ready? Okay. Let’s roll”). [Newsweek, 9/22/2001; Pittsburgh Post-Gazette, 10/28/2001; Longman, 2002, pp. 203-204] Beamer reportedly talks to Jefferson for 13 minutes, meaning his last words to her are at 9:58 a.m. [Pittsburgh Post-Gazette, 9/16/2001; Pittsburgh Post-Gazette, 9/19/2001] Jefferson then hears more screaming and other commotion. She remains on the phone until after the time Flight 93 crashes (see (9:59 a.m.-10:49 a.m.) September 11, 2001). [Orlando Sentinel, 9/5/2002]

Entity Tags: Lisa Jefferson, Todd Beamer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Since around 9:54, Flight 93 passenger Elizabeth Wainio has been speaking by phone with her stepmother Esther Heymann (see (9:54 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 44] Wainio ends her call saying, “They’re getting ready to break into the cockpit. I have to go. I love you. Good-bye.” She then hangs up. [Longman, 2002, pp. 172] The 9/11 Commission concludes that the passengers’ revolt against the hijackers that Wainio is referring to begins at 9:57 a.m. [9/11 Commission, 8/26/2004, pp. 45] Yet according to journalist and author Jere Longman, Wainio’s call lasts 11 minutes, and ends at “just past ten” o’clock, which is several minutes after the revolt starts. [Longman, 2002, pp. 171-172] In fact, if Wainio’s call began around 9:54, as is officially claimed, and lasts 11 minutes, it would end around 10:05. This is after official accounts claim Flight 93 crashed, but before the crash time of 10:06 later provided by an analysis of seismic records (see (10:03 a.m.-10:10 a.m.) September 11, 2001). However, according to the 9/11 Commission and a summary of passenger phone calls presented at the 2006 Zacarias Moussaoui trial, Wainio’s call only lasts four-and-a-half minutes. This would mean it ends just shortly after the passenger revolt begins. [North American Aerospace Defense Command, 9/18/2001; Kim and Baum, 2002 pdf file; 9/11 Commission, 7/24/2004, pp. 30; 9/11 Commission, 8/26/2004, pp. 44 and 46; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]

Entity Tags: Elizabeth Wainio, Esther Heymann

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Smoke rising, minutes after Flight 93 crashes in Pennsylvania.Smoke rising, minutes after Flight 93 crashes in Pennsylvania. [Source: CNN]Exactly when Flight 93 crashes is unclear. According to NORAD, Flight 93 crashes at 10:03 a.m. [North American Aerospace Defense Command, 9/18/2001] The 9/11 Commission gives an exact time of 11 seconds after 10:03 a.m. It will claim this “time is supported by evidence from the staff’s radar analysis, the flight data recorder, NTSB [National Transportation Safety Board] analysis, and infrared satellite data.” It does note that “[t]he precise crash time has been the subject of some dispute.” [9/11 Commission, 6/17/2004] However, a seismic study authorized by the US Army and drafted by scientists Won-Young Kim and Gerald Baum to determine when the plane crashed will conclude that the crash happened at 10:06:05 a.m. [Kim and Baum, 2002 pdf file; San Francisco Chronicle, 12/9/2002] The discrepancy is so puzzling that the Philadelphia Daily News will publish an article on the issue, titled “Three-Minute Discrepancy in Tape.” This notes that leading seismologists agree on the 10:06 a.m. time, give or take a couple of seconds. [Philadelphia Daily News, 9/16/2002] The New York Observer will note that, in addition to the seismology study, “The FAA gives a crash time of 10:07 a.m. In addition, the New York Times, drawing on flight controllers in more than one FAA facility, put the time at 10:10 a.m. Up to a seven-minute discrepancy? In terms of an air disaster, seven minutes is close to an eternity. The way our nation has historically treated any airline tragedy is to pair up recordings from the cockpit and air traffic control and parse the timeline down to the hundredths of a second. However, as [former Inspector General of the Transportation Department] Mary Schiavo points out, ‘We don’t have an NTSB (National Transportation Safety Board) investigation here, and they ordinarily dissect the timeline to the thousandth of a second.’” [New York Observer, 2/15/2004]

Entity Tags: 9/11 Commission, North American Aerospace Defense Command, Federal Aviation Administration, Won-Young Kim, Mary Schiavo, Gerald R. Baum

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Flight 93 crashed in the Pennsylvania countryside. Resue vehicles arrive in the distance.Flight 93 crashed in the Pennsylvania countryside. Resue vehicles arrive in the distance. [Source: Keith Srakocic/ Associated Press]Flight 93 crashes into an empty field just north of the Somerset County Airport, about 80 miles southeast of Pittsburgh, 124 miles or 15 minutes from Washington, D.C. Presumably, hijackers Ziad Jarrah, Ahmed Alhaznawi, Ahmed Alnami, Saeed Alghamdi, and all the plane’s passengers are killed instantly. [CNN, 9/12/2001; North American Aerospace Defense Command, 9/18/2001; Guardian, 10/17/2001; Pittsburgh Post-Gazette, 10/28/2001; USA Today, 8/13/2002; Associated Press, 8/21/2002; MSNBC, 9/3/2002] The point of impact is a reclaimed coal mine, known locally as the Diamond T Mine, that was reportedly abandoned in 1996. [Pittsburgh Tribune-Review, 9/12/2001; St. Petersburg Times, 9/12/2001; Pittsburgh Tribune-Review, 9/11/2002] Being “reclaimed” means the earth had been excavated down to the coal seam, the coal removed, and then the earth replaced and planted over. [Kashurba, 2002, pp. 121] A US Army authorized seismic study times the crash at five seconds after 10:06 a.m. [Kim and Baum, 2002 pdf file; San Francisco Chronicle, 12/9/2002] As mentioned previously, the timing of this crash is disputed and it may well occur at 10:03 a.m., 10:07 a.m., or 10:10 a.m.

Entity Tags: San Francisco Chronicle, Ziad Jarrah, Ahmed Alhaznawi, Saeed Alghamdi, NBC, Ahmed Alnami

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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