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Profile: “Ski” (AT&T field support specialist)

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“Ski” (AT&T field support specialist) was a participant or observer in the following events:

Veteran AT&T technician Mark Klein (see July 7, 2009) is startled when he receives an email informing him and his colleagues that a representative from the National Security Agency (NSA) will soon arrive to conduct “some kind of business.” Klein works at the Geary Street facility in San Francisco, helping provide Internet, VoIP (voice over Internet Protocol), and data transport between the US and the Far East. Klein and his supervisor, Don Henry, soon learn that one of their colleagues, one of AT&T’s senior “field support specialists” whom Klein will only identify as “Ski,” is to be interviewed by the NSA for a security clearance. Ski is slated to begin working in an NSA-operated “secure facility” at AT&T’s Folsom Street facility in San Francisco. [PBS Frontline, 5/15/2007; Klein, 2009, pp. 22-25] Klein later says of the NSA visit: “That struck me as a little odd to begin with, because I remember from back in the ‘70s, the NSA is not supposed to be doing domestic spying, so what were they doing in an AT&T company office? It struck me as odd, but I didn’t know anything more about it, so I just let it lie and waited for the guy to come.” Klein will later describe the NSA representative as “closemouthed and unsmiling, and he did his business.” Klein decides that the NSA visit was a one-time affair, and he thinks no more of it for the time being. [PBS Frontline, 5/15/2007]

Entity Tags: Mark Klein, AT&T, “Ski” (AT&T field support specialist), Don Henry, National Security Agency

Timeline Tags: Civil Liberties

The NSA’s secret room in the AT&T switching center.The NSA’s secret room in the AT&T switching center. [Source: PBS]Veteran AT&T technician Mark Klein (see July 7, 2009) takes an informal tour of his company’s facility on San Francisco’s Folsom Street (see Late 2002), along with three other technicians from his Geary Street offices. The tour, Klein will later say, is to introduce the four technicians to the Folsom Street staff, “because they were obviously eventually planning to bring us over there.” Klein learns that the rumors of a “secret room” in the facility are true (see Fall 2002). The secret room is on the facility’s sixth floor and is being built to house some sort of equipment, but Klein is unsure exactly what that equipment might be. Klein and the others see the outer door of the secret room, and a workman working on the door “suddenly [began talking to Klein and his colleages in a] very low voice like he didn’t want to be overheard. He felt like this was something secret, you know, and he didn’t know much about it, and he was saying: ‘None of us can go in there. It’s all secret.’ This was not only an affront to the technicians; it was a violation of union rules, because they were obviously planning to install telecommunications equipment, which is supposed to be the jurisdiction of the union technicians. We had a contract. So the technicians were not only angry about this secret thing that they’re not let in on, but also the fact that there’s work there that they’re excluded from. And they were told nothing about it. So that was it.” Klein is further surprised to learn that only a single non-union technician (whom he only identifies as “Ski,” an AT&T “field support specialist” who has been granted a security clearance by the National Security Agency (NSA)), is allowed to work in the secure room. No union technicians are allowed in, even though the installation work being done is specifically contracted to the union workers. “The regular technician work force was not allowed in the room,” Klein will later state. Klein deduces that this secret room is the long-rumored NSA installation he has been hearing about. Moreover, he notes with some alarm that the room is next door to the 4ESS phone switch, “the traditional workhorse used for AT&T long-distance calls.” Klein will write, “Now my mental alarm bells were ringing, but for the moment there was nothing to do but take some mental notes, particularly since it was not clear exactly what they [the NSA and AT&T] were doing.” [Wired News, 4/7/2006; Democracy Now!, 5/12/2006; PBS Frontline, 5/15/2007; Klein, 2009, pp. 26-28] Klein will explain that he chooses not to say anything about his concerns because he is “scared for several reasons, one being, well, this is obviously secret. This is obviously some federal government secret operation that they don’t want nosy people nosing around in, and if I started asking questions I could get into trouble. Furthermore, our jobs were in jeopardy anyway, because [we] were always getting wind that they were planning to close our previous office at Geary Street, and I didn’t need to give them an excuse to fire me. So I thought after thinking about it that the best thing to do is not to say anything and just watch it.” [PBS Frontline, 5/15/2007] He later learns that similar cabinets are being installed in AT&T centers in other cities, including Seattle, San Jose, Los Angeles, and San Diego (see Late 2003). [Wired News, 4/7/2006] The Folsom Street facility is apparently connected to a more central surveillance facility operated out of one of AT&T’s main command centers in Missouri (see Late 2002-Early 2003).

Entity Tags: Bush administration (43), AT&T, Electronic Frontier Foundation, Mark Klein, Terrorist Surveillance Program, “Ski” (AT&T field support specialist), National Security Agency

Timeline Tags: Civil Liberties

Senior AT&T technician Mark Klein (see July 7, 2009), working at the company’s Folsom Street facility in San Francisco one floor above the National Security Agency’s “secret room” monitoring the company’s Internet communications (see October 2003 and Fall 2003), is given a technical document to pass on to the secret room’s AT&T supervisor, a man Klein will identify only as “Ski” (see Summer 2002 and January 2003). Klein flips through the non-classified document, titled “Study Group 3 LGX/Splitter Wiring San Francisco Issue 1 12/10/02.” (LGX, Klein will later explain, refers to “Lucent LightGuide patch panels.”) He finds the document astonishing. It confirms, he will later write, “that the splitter cabinet in the 7th floor Internet room [his workstation] was directly connected to panels in the 6th floor secret room, which was referred to as the ‘SG3 Secure Room.’” Documents he has previously read (see Fall 2003) “made repeated references to the ‘Splitter,’ ‘Splitter Cabinet,’ or other descriptions which made it clear that the three documents were linked together.” Klein deduces that “SG3” stands for “Study Group 3,” an appellation he will write was chosen in “an apparent attempt to make a sinister operation look innocent.” And, since San Francisco is the site of the third study group, he deduces there must be at least two other study groups, presumably in different cities, “a fact,” he will write, “which was soon confirmed to me. I had a hand on only one small part of a giant octopus.” Klein pores more closely over the documents to try to learn exactly what AT&T and the NSA are doing, and soon finds a reference to a “Narus STA 6400.” He has no idea what this piece of equipment is, but he quickly learns that it is, as he will write, “a very sophisticated and specialized product that not only was perfectly suited for sorting through the data stream in real time looking for things, but… was already being marketed specifically to telecommunications and other companies for intelligence and police spying.” [AT&T, 12/10/2002; AT&T, 1/13/2003; AT&T, 1/24/2003; Klein, 2009, pp. 35-37] Later, Klein will describe the Narus STA 6400 as “not only designed for high-speed sifting through high-speed volumes of data, looking for something according to various program algorithms, something you’d think would be perfect for a spy agency.” [PBS Frontline, 5/15/2007]

Entity Tags: National Security Agency, “Ski” (AT&T field support specialist), AT&T, Mark Klein

Timeline Tags: Civil Liberties

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