!! History Commons Alert, Exciting News

Profile: Chuck Holland

Chuck Holland was a participant or observer in the following events:

In the Building Operations Command Center (BOCC) inside the Pentagon, Steve Carter and his team are watching the unfolding events in New York on one of the center’s monitors. [Plugged In Quarterly, 3/2002, pp. 4-5 pdf file] As the assistant building manager, Carter is responsible for the operation and maintenance of the Pentagon. [CNN, 3/5/2002] The BOCC, which is staffed 24 hours a day, seven days a week, is where systems such as lighting, heating, fire safety, and security for the Pentagon all come together “through a network of thousands of sensors, actuators, and controllers.” According to Chuck Holland, a technical manager, it “has three eight-foot screens back-to-back that monitor everything.… Anything that happens inside and outside the building, we watch it.” [IEEE Spectrum, 8/2003; Engineer Update, 6/2007] After seeing the television footage of the second WTC tower being hit, Carter tells his assistant: “That’s not an accident. We have an event going.” According to some accounts, he and his team immediately begin lockdowns, securing all the mechanical and electrical areas within the Pentagon. They also begin searching for unauthorized people and unusual packages. [Plugged In Quarterly, 3/2002, pp. 4-5 pdf file; Hi-Tech Security Solutions, 10/2004; Vogel, 2007, pp. 429] However, a report in the Washington Post suggests their response is less determined. It states that, after the second WTC crash, Carter “grew uneasy and called his boss to suggest they begin locking down electrical and mechanical rooms in the Pentagon in the event that officials upgraded building security.” The report does not say whether these actions are implemented before the Pentagon is hit at 9:37 a.m. [Washington Post, 9/11/2006] Carter also telephones the Pentagon’s Defense Protective Service and is informed that the threat condition for the building remains at “Normal” (see Shortly After 9:03 a.m. September 11, 2001). He is told that if it should change, DPS will notify the center. [Goldberg et al., 2007, pp. 137] No steps are taken to evacuate the Pentagon or alert workers before it is attacked. [Vogel, 2007, pp. 429]

Entity Tags: Chuck Holland, Steve Carter, Building Operations Command Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline


Time period

Email Updates

Receive weekly email updates summarizing what contributors have added to the History Commons database


Developing and maintaining this site is very labor intensive. If you find it useful, please give us a hand and donate what you can.
Donate Now


If you would like to help us with this effort, please contact us. We need help with programming (Java, JDO, mysql, and xml), design, networking, and publicity. If you want to contribute information to this site, click the register link at the top of the page, and start contributing.
Contact Us

Creative Commons License Except where otherwise noted, the textual content of each timeline is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike