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Profile: Lori Lynn Keyton

Lori Lynn Keyton was a participant or observer in the following events:

Lori Keyton, a secretary in the office of Solicitor General Ted Olson at the Department of Justice, receives a number of unsuccessful calls, which presumably are made by Barbara Olson, the wife of the solicitor general, who is a passenger on Flight 77. [Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 8/26/2004, pp. 94] Flight 77 was hijacked between around 8:51 a.m. and 8:54 a.m., according to the 9/11 Commission Report (see 8:51 a.m.-8:54 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 8] At about 9:00 a.m., Keyton receives a series of around six to eight collect calls. Her phone has no caller identification feature, so the caller is unknown. All of the calls are automated and, in them, a recorded voice advises of the collect call and requests that Keyton hold for an operator. A short time later, another recording states that all operators are busy and so the person should please hang up and try their call later. After the last of these automated calls occurs, Keyton will answer a call from a live operator, connecting Barbara Olson to her husband’s office (see (Between 9:15 a.m. and 9:25 a.m.) September 11, 2001). She will answer a second call from Barbara Olson that is made directly to the office a few minutes later (see (Between 9:20 a.m. and 9:30 a.m.) September 11, 2001). Keyton will immediately put Barbara Olson through to her husband after answering both of these calls. [Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 8/26/2004, pp. 94] A list compiled by the Department of Justice supposedly showing all of the calls made today from Flight 77 will apparently make no mention of the failed calls that Keyton answers. It will mention four calls from an unknown number, which are believed to include the two successful calls made by Barbara Olson. It will also include one call—not six to eight—that is described as being made by Barbara Olson to Ted Olson’s office, which failed to connect, but this is made just before 9:19 a.m. rather than around 9:00 a.m., when the failed calls received by Keyton reportedly occur (see 9:15 a.m.-9:30 a.m. September 11, 2001). [9/11 Commission, 5/20/2004; 9/11 Commission, 7/24/2004, pp. 455]

Entity Tags: Barbara Olson, Lori Lynn Keyton

Timeline Tags: Complete 911 Timeline

Barbara Olson.Barbara Olson. [Source: Richard Eillis / Getty Images]Barbara Olson, a passenger on Flight 77, talks over the phone with her husband, Ted Olson, the solicitor general of the United States, and gives details of the hijacking of her plane, but the call is cut off after about a minute. [9/11 Commission, 5/20/2004; 9/11 Commission, 8/26/2004, pp. 32] Flight 77 was hijacked between around 8:51 a.m. and 8:54 a.m., according to the 9/11 Commission Report (see 8:51 a.m.-8:54 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 8] Sometime later, Barbara Olson tries calling her husband from the plane. The call initially reaches Mercy Lorenzo, an operator for AT&T, and after a short conversation, Lorenzo connects her to Ted Olson’s office at the Department of Justice in Washington, DC (see (Between 9:15 a.m. and 9:25 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/11/2001]
Secretary Answers the Call - There, the call is answered by Lori Keyton, a secretary. Lorenzo says there is an emergency collect call from Barbara Olson for Ted Olson. Keyton says she will accept it. Barbara Olson is then put through. She starts asking, “Can you tell Ted…” but Keyton cuts her off and says, “I’ll put him on the line.” [Federal Bureau of Investigation, 9/11/2001] Keyton then notifies Helen Voss, Ted Olson’s special assistant, about the call. She says Barbara Olson is on the line and in a panic. The call is then passed on to Ted Olson. [Federal Bureau of Investigation, 9/11/2001] Voss rushes up to him and says, “Barbara is on the phone.” Ted Olson has been watching the coverage of the crashes at the World Trade Center on television and was concerned that his wife might have been on one of the planes involved. He is therefore initially relieved at this news. However, when he gets on the phone with her, he learns about the crisis on Flight 77. [CNN, 9/14/2001; Newsweek, 9/28/2001; Hudson Union, 6/18/2014]
Barbara Olson Provides Details of the Hijacking - Barbara Olson tells her husband that her plane has been hijacked. She gives no information describing the hijackers. She says they were armed with knives and box cutters, but makes no mention of any of the crew members or passengers being stabbed or slashed by them. She says they moved all the passengers to the back of the plane and are unaware that she is making a phone call. After the couple have been talking for about a minute, the call is cut off. Ted Olson will then try to call Attorney General John Ashcroft on a direct line he has to Ashcroft but receive no answer. After that, he will call the Department of Justice command center and ask for someone there to come to his office (see (Between 9:17 a.m. and 9:29 a.m.) September 11, 2001). Barbara Olson will reach her husband again and provide more details about the hijacking a short time later (see (Between 9:20 a.m. and 9:30 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/11/2001; Newsweek, 9/28/2001; 9/11 Commission, 7/24/2004, pp. 9; 9/11 Commission, 8/26/2004, pp. 32]
Barbara Olson Is 'Incredibly Calm' - Accounts will later conflict over how composed Barbara Olson sounds during the call. She “did not seem panicked,” according to Ted Olson. [Federal Bureau of Investigation, 9/11/2001] “She sounded very, very calm… in retrospect, enormously, remarkably, incredibly calm,” he will say. [CNN, 9/14/2001] But Keyton will say that when she answered the call, Barbara Olson “sounded hysterical.” [Federal Bureau of Investigation, 9/11/2001] Ted Olson will add that he did not hear any noises on the plane other than his wife’s voice. [CNN, 9/14/2001]
Accounts Will Conflict over What Kind of Phone Is Used - Accounts will also be contradictory over whether Barbara Olson’s call is made using a cell phone or an Airfone. Keyton will say there is no caller identification feature on her phone and so she was unable to determine what kind of phone Barbara Olson used. [Federal Bureau of Investigation, 9/11/2001] Ted Olson will tell the FBI that he “doesn’t know if the calls [from his wife] were made from her cell phone or [an Airfone].” He will mention, though, that she “always has her cell phone with her.” [Federal Bureau of Investigation, 9/11/2001] He will similarly tell Fox News that he is unsure whether his wife used her cell phone or an Airfone. He will say he initially assumed the call must have been made on an Airfone and she called collect because “she somehow didn’t have access to her credit cards.” [Fox News, 9/14/2001] But he will tell CNN that she “called him twice on a cell phone.” [CNN, 9/12/2001] And in a public appearance in 2014, he will imply that she called him on her cell phone, saying, “I don’t know how Barbara managed to make her cell phone work” while she was in the air. [Hudson Union, 6/18/2014] Furthermore, a spokesman for Ted Olson will say that during the call, Barbara Olson said she was locked in the toilet. If correct, this would mean she must be using her cell phone. [Daily Mail, 9/12/2001; Evening Standard, 9/12/2001] But in 2002, Ted Olson will tell the London Telegraph that his wife called him on an Airfone and add, “I guess she didn’t have her purse, because she was calling collect.” [Daily Telegraph, 3/5/2002] And based on a study of all Airfone records, an examination of the cell phone records of all of the passengers who owned cell phones, and interviews with the people who received calls from the plane, the Department of Justice will determine that all of the calls from Flight 77 were made using Airfones.
Call Will Be Listed as Being Made to an 'Unknown' Number - A list compiled by the Department of Justice supposedly showing all of the calls made today from Flight 77 will include four “connected calls to unknown numbers” (see 9:15 a.m.-9:30 a.m. September 11, 2001). The 9/11 Commission Report will determine that these include the two calls made by Barbara Olson to her husband. According to the information in the list, her first call must occur at 9:15 a.m., 9:20 a.m., or 9:25 a.m. However, the FBI and the Department of Justice will conclude that all four “connected calls to unknown numbers” were communications between Barbara Olson and her husband’s office. [9/11 Commission, 5/20/2004; 9/11 Commission, 7/24/2004, pp. 455]
Barbara Olson Originally Planned to Fly Out a Day Earlier - Barbara Olson is a former federal prosecutor who is now a well-known political commentator on television. [Independent, 9/13/2001; New York Times, 9/13/2001] She was flying to Los Angeles to attend a major media business conference and to appear on Bill Maher’s television show, Politically Incorrect, this evening. [CNN, 9/14/2001; Hudson Union, 6/18/2014] She was originally scheduled to be on Flight 77 on September 10, but delayed her departure because today is Ted Olson’s birthday, and she wanted to be with him on the night before and have breakfast with him this morning. [CNN, 9/12/2001; Scotsman, 9/13/2001; Hudson Union, 6/18/2014] At around 9:00 a.m., Keyton received a series of about six to eight collect calls from an unknown caller that failed to go through (see (9:00 a.m.) September 11, 2001). Presumably these were made by Barbara Olson. [Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 8/26/2004, pp. 94] In an interview with the FBI on September 13, Ted Olson will mention some messages on his voicemail at his old law firm. Presumably, he will be suggesting that these were also from Barbara Olson (see (Between 8:55 a.m. and 9:36 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/13/2001]

Entity Tags: Barbara Olson, Helen Voss, Mercy Lorenzo, Lori Lynn Keyton, Theodore (“Ted”) Olson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Four calls are made from an Airfone on Flight 77 to an unknown number, which, it will later be determined, is the number of Solicitor General Ted Olson’s office at the Department of Justice in Washington, DC. This is according to a list supposedly showing all of the calls made from Flight 77 today that the Department of Justice will provide to the 9/11 Commission. The list will be “derived from a study of all phone records from the flight, an examination of the cell phone records of each of the passengers aboard [Flight 77] who owned cell phones, and interviews with those who received calls from the flight, as well as with family members of the other passengers and crew,” according to the 9/11 Commission. It will include four “connected calls to unknown numbers.” These are a call at 9:15 a.m. that lasts 1 minute 42 seconds; a call at 9:20 a.m. that lasts 4 minutes 34 seconds; a call at 9:25 a.m. that lasts 2 minutes 39 seconds; and a call at 9:30 a.m. that lasts 4 minutes 20 seconds. The calls are made by the caller dialing “0” on the Airfone. It is unclear why they dial this number, although an FBI report will suggest that “zero may have been dialed in an attempt to contact a live AT&T operator.” Additionally, according to this report, the caller “may have dialed a three and then another zero before the calls were terminated.” The calls include two calls that Barbara Olson, a passenger on Flight 77, makes to Ted Olson, her husband, according to the 9/11 Commission Report (see (Between 9:15 a.m. and 9:25 a.m.) September 11, 2001 and (Between 9:20 a.m. and 9:30 a.m.) September 11, 2001). However, the 9/11 Commission will be unable to determine which of the four calls these are. Furthermore, the FBI and the Department of Justice will conclude that all four “connected calls to unknown numbers” are communications between Barbara Olson and her husband’s office. [Federal Bureau of Investigation, 9/20/2001; 9/11 Commission, 5/20/2004; 9/11 Commission, 7/24/2004, pp. 455; 9/11 Commission, 8/26/2004, pp. 94] And yet Ted Olson will later recall receiving only two calls from his wife this morning. [Federal Bureau of Investigation, 9/11/2001; CNN, 9/12/2001] Lori Keyton, the secretary who initially answers them, will similarly describe receiving only two calls from Barbara Olson when she is interviewed by the FBI. Furthermore, she will say that Barbara Olson’s second call is made directly to Ted Olson’s office, rather than reaching it via an operator as the FBI report will indicate happens. [Federal Bureau of Investigation, 9/11/2001] And Mercy Lorenzo, the operator who connects Barbara Olson’s first call to Ted Olson’s office, will apparently describe dealing with only one call—not four—from Flight 77 when she is interviewed by the FBI. [Federal Bureau of Investigation, 9/11/2001] The 9/11 Commission will in fact note that there is no “direct evidence” showing that the four calls made by an unknown person on Flight 77 were made by Barbara Olson to her husband’s office. Department of Justice and FBI employees who brief the 9/11 Commission on the calls from Flight 77 will say they are “confident that they had identified all completed calls from the flight.” However, the information they provide will make no mention of a series of six to eight collect calls from an unknown caller that were received at Ted Olson’s office at around 9:00 a.m. but failed to connect (see (9:00 a.m.) September 11, 2001). It will include one call, though, supposedly made by Barbara Olson directly to her husband’s office at 9:18 a.m. that fails to connect. [Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 5/20/2004; 9/11 Commission, 8/26/2004, pp. 94]

Entity Tags: Barbara Olson, US Department of Justice, Lori Lynn Keyton, Federal Bureau of Investigation, Mercy Lorenzo, Theodore (“Ted”) Olson

Timeline Tags: Complete 911 Timeline

The telephone Ted Olson used when he spoke to his wife, who called him from Flight 77.The telephone Ted Olson used when he spoke to his wife, who called him from Flight 77. [Source: US Department of Justice]Barbara Olson, a passenger on Flight 77, talks over the phone with her husband, Ted Olson, the solicitor general of the United States, for a second time and is able to give him additional details of the hijacking of her plane before the call gets cut off. She has just called him at his office at the Department of Justice in Washington, DC, and was able to say her plane had been hijacked and give him details of the hijacking before the call got disconnected (see (Between 9:15 a.m. and 9:25 a.m.) September 11, 2001). [CNN, 9/14/2001; 9/11 Commission, 7/24/2004, pp. 9] Since then, Ted Olson has called the Department of Justice command center and passed on the information she provided (see (Between 9:17 a.m. and 9:29 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 8/26/2004, pp. 32]
Secretary Answers the Call - Shortly after making her first call to him, Barbara Olson calls Ted Olson again. [9/11 Commission, 7/24/2004, pp. 9] The call is initially answered by Lori Keyton, a secretary in Ted Olson’s office. When Keyton picks up the phone, Barbara Olson says, “It’s Barbara.” Keyton says she will put her through to her husband. [Federal Bureau of Investigation, 9/11/2001] Ted Olson is told his wife is on the phone again and the call is put through to him.
Barbara Olson Says Her Plane Has Been Circling Around - Barbara Olson then gives her husband additional information about the hijacking of Flight 77. She says the pilot announced that the plane had been hijacked. Ted Olson asks if she has any idea of her plane’s location. [Federal Bureau of Investigation, 9/11/2001; CNN, 9/14/2001; 9/11 Commission, 7/24/2004, pp. 9; 9/11 Commission, 8/26/2004, pp. 32] She says the plane was hijacked shortly after takeoff and has been circling around for a while. [CNN, 9/14/2001; Fox News, 9/14/2001] (However, according to the 9/11 Commission Report, Flight 77 was hijacked between around 8:51 a.m. and 8:54 a.m. (see 8:51 a.m.-8:54 a.m. September 11, 2001), more than 30 minutes after it took off (see (8:20 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 8] ) She says it is currently flying over some houses. After consulting another person on the plane, she says she thinks they are heading northeast.
Barbara Olson Asks What She Should Tell the Pilot - Ted Olson says two aircraft, besides Flight 77, were hijacked this morning and these planes subsequently crashed into the World Trade Center. Barbara Olson “absorbed the information,” the solicitor general will later recall. The couple then try to reassure each other. Ted Olson says, “It’s going to come out okay” and Barbara Olson tells him the same thing. She then says, “I love you.” Before the call ends, the couple “segued back and forth between expressions of feeling for one another and this effort to exchange information,” Ted Olson will recall. [Federal Bureau of Investigation, 9/11/2001; CNN, 9/14/2001; 9/11 Commission, 7/24/2004, pp. 9; 9/11 Commission, 8/26/2004, pp. 32] “We exchanged the feelings that a husband and wife who are extraordinarily close—as we are—those kind of sentiments,” he will say. [Fox News, 9/14/2001] The last thing Barbara Olson says is: “What shall I tell the pilot? What can I tell the pilot to do?” This implies that either the plane’s pilot or the co-pilot is at the back of the plane, where the hijackers moved the passengers, Ted Olson will note. [Washington Post, 9/12/2001; CNN, 9/14/2001]
Call Is Abruptly Cut Off - The call then ends abruptly, with the line suddenly going dead. It has lasted “two or three or four minutes,” Ted Olson will estimate. [Federal Bureau of Investigation, 9/11/2001; CNN, 9/14/2001; 9/11 Commission, 8/26/2004, pp. 32] Ted Olson will then return to watching the coverage of the attacks at the WTC on television. When he sees the reports about an attack at the Pentagon, he will immediately think his wife’s plane crashed there (see (Shortly After 9:37 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/11/2001; Fox News, 9/14/2001]
Call Is Made Sometime between 9:20 a.m. and 9:30 a.m. - The exact time of Barbara Olson’s second call to her husband is unclear. A list compiled by the Department of Justice supposedly showing all of the calls made today from Flight 77 will include four “connected calls to unknown numbers” (see 9:15 a.m.-9:30 a.m. September 11, 2001) and the 9/11 Commission Report will determine that these include the two calls made by Barbara Olson. According to the information in the list, her second call must occur at 9:20 a.m., 9:25 a.m., or 9:30 a.m. and last for 4 minutes 34 seconds, 2 minutes 39 seconds, or 4 minutes 20 seconds. [9/11 Commission, 5/20/2004; 9/11 Commission, 7/24/2004, pp. 455; 9/11 Commission, 8/26/2004, pp. 94]
Call Is Made Directly to Ted Olson's Office - It is also unclear whether Barbara Olson makes this call using a cell phone or an Airfone. Keyton’s phone has no caller identification feature and so she is unable to determine what kind of phone Barbara Olson uses. [Federal Bureau of Investigation, 9/11/2001] But the Department of Justice will determine that all of the calls from Flight 77 were made using Airfones. [9/11 Commission, 5/20/2004] Barbara Olson makes the call by dialing “0,” apparently in an attempt to reach an operator, according to an FBI report. [Federal Bureau of Investigation, 9/20/2001] But Keyton will say that, unlike the first call, Barbara Olson’s second call to her husband is made directly to his office, rather than reaching it via an operator. [Federal Bureau of Investigation, 9/11/2001] And Mercy Lorenzo, the operator who connected Barbara Olson’s first call to Ted Olson’s office (see (Between 9:15 a.m. and 9:25 a.m.) September 11, 2001), will apparently mention dealing with only one call, not two, from Barbara Olson when she is interviewed by the FBI. [Federal Bureau of Investigation, 9/11/2001]

Entity Tags: Theodore (“Ted”) Olson, Mercy Lorenzo, Lori Lynn Keyton, Barbara Olson

Timeline Tags: Complete 911 Timeline

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