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Profile: Office of Emergency Management (OEM)
Office of Emergency Management (OEM) was a participant or observer in the following events:
President Franklin D. Roosevelt signs Executive Order 8248, reorganizing the Executive Office of the President. According to the order, “There shall be within the Executive Office of the President the following principal divisions, namely: (1) The White House Office, (2) the Bureau of the Budget, (3) the National Resources Planning Board, (4) the Liaison Office for Personnel Management, (5) the Office of Government Reports, and (6) in the event of a national emergency, or threat of a national emergency, such office for emergency management as the President shall determine.” The order creates the Office of Emergency Management (OEM), a civil defense unit responsible for protecting government functions in the event of a disaster. The President’s Secretary declares that in times of national emergency, “it has always been necessary to establish administrative machinery in addition to that required for normal work of the government.… Although these management facilities need be brought into action only when an emergency or serious threat of emergency exists, they must function in an integral relationship to the regular management arms of the President.” [Executive Order 8248, 9/8/1939; New York Times, 9/10/1939; New York Times, 3/28/1941; New York Times, 4/20/1941]
President Harry S. Truman signs Executive Order 10186, shifting many responsibilities of the National Security Resources Board (NSRB), which oversees federal emergency planning, to a new civil defense organization, the Federal Civil Defense Administration (FCDA). The FCDA is placed within the Office of Emergency Management (OEM), an agency established as part of the Executive Office of the President years earlier by President Franklin Roosevelt (see September 8, 1939). The purpose of the FCDA, according to President’s Truman’s order, “shall be to promote and facilitate the civil defense of the United States in cooperation with several States.” [Executive Order 10186, 12/1/1950] The Federal Civil Defense Act of 1950 will be signed into law weeks later, establishing the FCDA as an independent agency and detailing the organization’s responsibilities (see January 12, 1951)
Jerome Hauer [Source: Public domain]New York City Mayor Rudolph Giuliani establishes the city’s Office of Emergency Management (OEM). This is tasked with coordinating the city’s overall response to major incidents, including terrorist attacks. [Gotham Gazette, 9/12/2001; 9/11 Commission, 7/24/2004, pp. 83-284] It will also be involved in responding to routine emergencies on a daily basis. [9/11 Commission, 5/18/2004 ] OEM comprises personnel drawn from various City agencies, including police and fire departments, and emergency medical services. It begins with a staff of just 12, but by 9/11 this will have increased to 72. Its first director is counterterrorism expert Jerome Hauer. [New York Times, 7/27/1999] Richard Sheirer will take over from him in February 2000 and will be OEM director on 9/11. [New York Magazine, 10/15/2001; Jenkins and Edwards-Winslow, 9/2003, pp. 12; 9/11 Commission, 5/18/2004 ] OEM is responsible for improving New York’s response to potential major incidents by conducting regular training exercises involving various city agencies, particularly the police and fire departments (see 1996-September 11, 2001). [9/11 Commission, 7/24/2004, pp. 283] According to Steven Kuhr, its deputy director from 1996 to 2000, one of the key focuses of the office is counterterrorism work, “responding to the consequence of a chemical weapons attack, a biological weapons attack, or a high-yield explosive event.” [CNN, 1/16/2002] Furthermore, OEM’s Watch Command is able to constantly monitor all the city’s key communications channels, including all emergency services frequencies, state and national alert systems, and local, national, and international news. It also monitors live video feeds from New York Harbor and the city’s streets. [9/11 Commission, 5/18/2004 ; 9/11 Commission, 7/24/2004, pp. 283, 542] In June 1999, Giuliani will open the OEM’s Command Center on the 23rd floor of World Trade Center Building 7 (see June 8, 1999).
New York City’s Office of Emergency Management (OEM) was created in 1996 by Mayor Rudolph Giuliani to manage the city’s response to catastrophes, including terrorist attacks (see 1996). In the years preceding 9/11, it holds regular interagency training exercises, aiming to carry out a tabletop or field exercise every eight to 12 weeks. Mayor Giuliani is personally involved in many of these. The exercises are very lifelike: Giuliani will later recount, “We used to take pictures of these trial runs, and they were so realistic that people who saw them would ask when the event shown in the photograph had occurred.” Scenarios drilled include disasters such as a sarin gas attack in Manhattan, anthrax attacks, and truck bombs. One exercise, which takes place in May 2001, is based on terrorists attacking New York with bubonic plague (see May 11, 2001). Another, conducted in conjunction with the New York Port Authority, includes a simulated plane crash. Just one week before 9/11, OEM is preparing a tabletop exercise with the Metropolitan Transportation Authority (MTA), to develop plans for business continuity in New York’s Financial District—where the World Trade Center is located—after a terrorist attack. Jerome Hauer, OEM director from 1996 to February 2000, later testifies, “We looked at every conceivable threat that anyone on the staff could think of, be it natural or intentional but not the use of aircraft as missiles.” He tells the 9/11 Commission: “We had aircraft crash drills on a regular basis. The general consensus in the city was that a plane hitting a building… was that it would be a high-rise fire.… There was never a sense, as I said in my testimony, that aircraft were going to be used as missiles.” [Time, 12/22/2001; Giuliani, 2002, pp. 62-63; Jenkins and Edwards-Winslow, 9/2003, pp. 30; 9/11 Commission, 5/19/2004; 9/11 Commission, 5/19/2004 ; 9/11 Commission, 7/24/2004, pp. 283] OEM will be preparing for a bioterrorism exercise the morning of 9/11 (see 8:48 a.m. September 11, 2001) (see September 12, 2001).
Giuliani’s emergency command center. [Source: CNN]New York City Mayor Rudolph Giuliani opens a $13 million emergency command center on the 23rd floor of World Trade Center Building 7. [Newsday, 9/12/2001] The center is intended to coordinate responses to various emergencies, including natural disasters like hurricanes or floods, and terrorist attacks. The 50,000 square foot center has reinforced, bulletproof, and bomb-resistant walls, its own air supply and water tank, beds, showers to accommodate 30 people, and three backup generators. It also has rooms full of video monitors from where the mayor can oversee police and fire department responses. It is to be staffed around the clock and is intended as a meeting place for city leaders in the event of an act of terrorism. [CNN, 6/7/1999; London Times, 9/12/2001; Glanz and Lipton, 2004, pp. 233] The center is ridiculed as “Rudy’s bunker.” [Time, 12/22/2001] Author Philip Shenon will later comment that it “seemed the supreme example of how Giuliani’s ego and arrogance knew no bounds after four years in office,” and: “WABC Radio mocked Giuliani with a name-that-bunker contest for its listeners. Among the most popular entries: ‘Rudy’s Nuclear Winter Palace’ and ‘The Nut Shell.’” It is criticized because of the cost and because of the location, next to the WTC towers, one of the city’s top terrorist targets. In addition, the high floor it is on means it is vulnerable to power, water, and elevator outages. [Shenon, 2008, pp. 346-347] Most controversial is the 6,000-gallon fuel tank. In 1998 and 1999, Fire Department officials warn that the fuel tank violates city fire codes and poses a hazard. According to one Fire Department memorandum, if the tank were to catch fire it could produce “disaster.” Building 7 will be destroyed late in the day on 9/11; some suspect this tank helps explains why. [New York Times, 12/20/2001]
New York City’s Office of Emergency Management (OEM) purchases crisis management computer software that it plans to launch for use on September 17, and that will significantly help the city’s response to the 9/11 attacks. [Wall Street Journal, 10/23/2001; Wired News, 11/2/2001] The OEM is intended to improve New York’s response to major incidents, including terrorist attacks, and play a key role in managing the city’s overall response to an incident. [9/11 Commission, 7/24/2004, pp. 283-284] The software it buys, called E Team, is an emergency and event management product created by E Team Inc., a small company based in Canoga Park, California. [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] John Hughes, a vice president of E Team Inc., in fact used to be the deputy director of the New York City OEM. E Team was originally created for use by the military in battlefield coordination, but the software can now be used by public agencies and private companies, to “prepare for, respond to, and recover from disasters and emergencies of all types.” [Los Angeles Times, 12/11/2000; California Technology Ventures, 10/16/2001; Wired News, 11/2/2001] It enables officials to coordinate thousands of workers and hundreds of agencies. [Wall Street Journal, 10/23/2001] The OEM plans to install the software on special server computers in its Emergency Operations Center on the 23rd floor of World Trade Center Building 7, and to launch the E Team system on September 17. [Wired News, 11/2/2001; Council of the City of New York, 8/2002, pp. 22 ] But as a result of the terrorist attacks on September 11, the system will instead go into use on September 14, at OEM’s temporary command center at Pier 92 on the Hudson River (see September 14, 2001). [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] Every government organization supporting the OEM command center after 9/11 will use E Team to coordinate its rescue and recovery efforts with the OEM. [California Technology Ventures, 10/16/2001] A report later published by New York City Council’s Select Committee on Technology in Government will say it is ironic that the OEM decides to buy the E Team software in the month before the terrorist attacks in New York take place. The report will comment that the OEM buys the software “in order to better manage precisely the emergency situations that the city faced after 9/11.” [Council of the City of New York, 8/2002, pp. 22 ]
New York City’s Emergency Operations Center (EOC) set up at Pier 92 on the Hudson River following the 9/11 attacks. [Source: ArcNews]At Pier 92 on the Hudson River, preparations are underway for a training exercise due to take place there the following day. The exercise, called Tripod, which had been scheduled months earlier, is intended to test how well New York’s Office of Emergency Management (OEM) can administer treatment in response to a biological-terrorism attack (see September 12, 2001). [New York Magazine, 10/15/2001; Giuliani, 2002, pp. 355] Pier 92, located just over four miles north-northwest of the World Trade Center, has been set up as a model distribution station where the simulated victims will be treated. [Jenkins and Edwards-Winslow, 9/2003, pp. 15 and 20] Ken Longert, the owner of a theatrical lighting business, arrives at the pier at 7:00 a.m. to help get the place ready for the exercise. He will later recall, “Two or three hundred cadets [presumably with the New York police and fire departments] were there, learning the proper procedures in case some kind of disaster hit New York.” Longert will recall that, seconds after the second WTC tower is hit at 9:03, “all the people from OEM disappeared” from the pier. [DiMarco, 2007, pp. 457-458] After OEM’s original command center is destroyed when WTC 7—where it is located—collapses (see (5:20 p.m.) September 11, 2001), Pier 92 will be selected as the location for the substitute command center. [9/11 Commission, 5/19/2004] Members of OEM staff have also arrived early this morning at the OEM offices in WTC 7 to prepare for the exercise (see 8:48 a.m. September 11, 2001). [Jenkins and Edwards-Winslow, 9/2003, pp. 15]
John Odermatt [Source: Queens Gazette]New York City’s Office of Emergency Management (OEM) is responsible for coordinating the city’s response to major incidents, including terrorist attacks. [9/11 Commission, 7/24/2004, pp. 283-284] Its offices are in Building 7 of the World Trade Center. Today is reportedly “going to be a busy day at the OEM,” as staff members have come to work early to prepare for Tripod, a major biological-terrorism training exercise scheduled for September 12 (see September 12, 2001). Their building shakes when the North Tower is hit at 8:46 a.m. OEM Commissioner John Odermatt initially believes a freak accident has occurred involving a ground-to-air missile, but soon after, OEM is informed that a plane hit the North Tower. Immediately, OEM staff members begin to activate their emergency command center, located on the 23rd floor of WTC 7 (see June 8, 1999). [Jenkins and Edwards-Winslow, 9/2003, pp. 15] They call agencies such as the New York fire and police departments, and the Department of Health, and direct them to send their designated representatives to the OEM. They also call the Federal Emergency Management Agency (FEMA) and request at least five federal Urban Search and Rescue Teams. [9/11 Commission, 7/24/2004, pp. 293] According to the 9/11 Commission, OEM’s command center will be evacuated at 9:30 a.m. due to reports of further unaccounted for planes (see (9:30 a.m.) September 11, 2001). By that time, none of the outside agency liaisons will have arrived. [9/11 Commission, 7/24/2004, pp. 305] Other accounts indicate the command center may be evacuated earlier, possibly even before the second tower is hit (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001).
Richard Sheirer [Source: Publicity photo]Richard Sheirer is in a meeting at New York City Hall when he is informed by telephone of the first plane hitting the World Trade Center. Sheirer is the director of the Mayor’s Office of Emergency Management (OEM), which was set up in 1996 to coordinate the city’s overall response to major incidents, including terrorism (see 1996). It has an emergency command center on the 23rd floor of WTC 7, specially intended for coordinating the response to catastrophes such as terrorist attacks (see June 8, 1999). Yet instead of going to this, Sheirer heads to the North Tower, and arrives at the fire command post set up in its lobby before the second crash at 9:03 a.m. [New York Magazine, 10/15/2001; 9/11 Commission, 5/18/2004 ] John Odermatt, Sheirer’s top deputy, also goes to the North Tower and says that, after the first plane hit, he leaves only two staffers at the command center. John Farmer, who heads the 9/11 Commission unit that assesses the city response to the attacks, will find it “strange that Sheirer, four OEM deputies, and a field responder went straight to the North Tower… rather than to the nearby emergency command center.” Journalists Wayne Barrett and Dan Collins will conclude, “[T]he command center was out of business from the outset.” [Barrett and Collins, 2006, pp. 31 and 34] Sheirer stays at the North Tower lobby until soon after 9:30 a.m., when Mayor Giuliani requests he joins him at the temporary command post at 75 Barclay Street (see (9:50 a.m.-10:10 a.m.) September 11, 2001). [9/11 Commission, 5/18/2004 ] John Farmer will later complain, “We [the 9/11 Commission] tried to get a sense of what Sheirer was really doing. We tried to figure it out from the videos. We couldn’t tell. Everybody from OEM was with him, virtually the whole chain of command. Some of them should have been at the command center.” Fire Captain Kevin Culley, who works as a field responder at OEM, is later asked why most of the OEM’s top brass were with him at the scene of the incident. He says, “I don’t know what they were doing. It was Sheirer’s decision to go there on his own. The command center would normally be the focus of a major event and that would be where I would expect the director to be.” When the 9/11 Commission later investigates OEM’s shortcomings on 9/11, “No rationale for Sheirer’s prolonged lobby stay, no information conveyed to commanders, and no steps to coordinate the response” will be discovered. [Barrett and Collins, 2006, pp. 31-32 and 34]
After the first World Trade Center tower is hit, Barry Jennings, a City Housing Authority worker, and Michael Hess, New York’s corporation counsel, head up to the emergency command center of the Mayor’s Office of Emergency Management (OEM), which is on the 23rd floor of WTC 7. [Associated Press, 9/11/2001] The center, opened in 1999, is intended to coordinate responses to various emergencies, including terrorist attacks (see June 8, 1999). [CNN, 6/7/1999] However, Hess and Jennings find no one there. [National Institute of Standards and Technology, 9/2005, pp. 109-110; BBC, 7/6/2008]
Center Is Empty; Jennings Warned to Leave - Jennings will describe that, when he arrives at the emergency command center, “To my amazement, nobody’s there.” He says: “I saw coffee that was still hot, that was still smoldering. They had screens all over the place, but the screens were blank. So I didn’t know what was going on.” He then phones several individuals, including one of his superiors. When Jennings says where he is, the superior responds: “Get out of there. Get out of there now.” Hess then runs back into the center, after having found the stairwell, and says: “We’re the only ones up here. We gotta get out of here.” [Dylan Avery, 2007; BBC, 7/6/2008]
9/11 Commission Claims Command Center Not Evacuated until Later - Yet, according to the 9/11 Commission, “After the South Tower was hit [at 9:03], OEM senior leadership decided to remain in its ‘bunker’ and continue conducting operations, even though all civilians had been evacuated from 7 WTC.” The Commission will claim the emergency command center is not evacuated until 9:30 a.m. (see (9:30 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 305] But according to the London Independent, Hess and Jennings arrive there by the time the South Tower is hit, which suggests the center is evacuated earlier than officially claimed. [Independent, 9/13/2001] Jennings himself will recall, “I had to be inside on the 23rd floor when the second plane hit.” [Dylan Avery, 2007] The possibility that the emergency command center is evacuated earlier than the 9/11 Commission claims is partly confirmed by OEM Commissioner John Odermatt, who later says that after the first plane hit the WTC, he left only two staffers there (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001). [Barrett and Collins, 2006, pp. 34] Jennings and Hess subsequently head down the stairs, but will become trapped in WTC 7, and have to be rescued by firefighters (see 12:10 p.m.-12:15 p.m. September 11, 2001). [National Institute of Standards and Technology, 9/2005, pp. 109-110]
The second plane hitting the World Trade Center (see 9:03 a.m. September 11, 2001) causes internal alarms to go off in WTC Building 7, located just a few hundred feet away from the Twin Towers. The alarms warn there is no water pressure and that the building’s emergency power generator has been activated. Office of Emergency Management (OEM) staff, based in Building 7, immediately request air security over New York. They are told that federal support is on its way, but the Federal Aviation Administration instructs them to use NYPD and Port Authority Police Department air assets to clear the airspace around the WTC. They are also warned that the Kennedy Airport control tower is reporting an unaccounted for plane heading towards New York. A report by the Mineta Transportation Institute will claim that this plane is Flight 93, which later crashes in Pennsylvania. [Jenkins and Edwards-Winslow, 9/2003, pp. 16] However, Flight 93 is still flying west at this time, and only reverses course and heads towards Washington at around 9:36 a.m. (see (9:36 a.m.) September 11, 2001). According to at least one person at the scene, WTC 7 is evacuated around this time due to the reports of this incoming third plane (see (9:03 a.m.) September 11, 2001). [Jems And FireRescue, 3/2002, pp. 68 ]
Thomas Von Essen. [Source: Publicity photo]The headquarters of New York’s Office of Emergency Management (OEM), which is on the 23rd floor of WTC Building 7, is evacuated at approximately 9:30 a.m., according to the 9/11 Commission. The headquarters was opened in 1999 and was specifically intended to coordinate the city’s response to disasters such as terrorist attacks (see June 8, 1999). A senior OEM official orders the evacuation after being told by a Secret Service agent that additional commercial planes are unaccounted for (see (9:30 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 283-284 and 305] OEM personnel do not initially respond to the evacuation order with a sense of urgency. According to a 2003 report by the Mineta Transportation Institute, “They calmly collected personal belongings and began removing OEM records, but they were urged to abandon everything and leave the building quickly.” [Jenkins and Edwards-Winslow, 9/2003, pp. 16] However, there are contradictory accounts of when the OEM command center is evacuated. The National Institute of Standards of Technology (NIST) claims the evacuation happens slightly later than stated by the 9/11 Commission, at “approximately 9:44 a.m.” [National Institute of Standards and Technology, 9/2005, pp. 109] Other accounts suggest it may have happened before 9:03, when the second attack occurred (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001). Fire Commissioner Thomas Von Essen will arrive at WTC 7 shortly before the collapse of the South Tower, looking for Mayor Giuliani. Learning that the OEM headquarters has been evacuated, he later claims that he thinks, “How ridiculous. We’ve got a thirteen-million-dollar command center and we can’t even use it.” [Essen, 2002, pp. 26] He says in frustration, “How can we be evacuating OEM? We really need it now.” He will later tell an interviewer that he’d headed for the OEM headquarters because, “I thought that was where we should all be because that’s what [it] was built for.” [Fink and Mathias, 2002, pp. 230] All civilians were evacuated from WTC 7 earlier on, around the time the second WTC tower was hit (see (9:03 a.m.) September 11, 2001).
The command center of New York’s Office of Emergency Management (OEM), based in WTC Building 7, was evacuated around 9:30 a.m., according to the 9/11 Commission (though other accounts suggest it is evacuated earlier or later than this) (see (9:30 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 305] Subsequently, OEM staff members request the OEM command bus, which is equipped with radios and computers, to use as a mobile operations center. This is then used to set up a temporary command post, located at one point in front of 70 Barclay Street, with Mayor Rudolph Giuliani, OEM Commissioner John Odermatt, and the police and fire commissioners all present. Giuliani is apparently at this post when forewarned of the WTC collapse (see (Before 9:59 a.m.) September 11, 2001). Alarm is raised when a panel truck is stopped near the temporary command post, with a painting of a plane flying into the World Trade Center on it. Fearing that it might be a truck bomb, the New York Police Department immediately evacuates the surrounding area and calls out the bomb squad. NYPD temporarily detains the truck’s occupants, who turn out to be a group of Middle Easterners who speak no English, and have rented the truck. According to a report by the Mineta Transportation Institute, the vehicle turns out to be an innocent delivery truck. The report does not state who rented the truck to the Middle Easterners, or why it shows a picture of a plane hitting the WTC. [Jenkins and Edwards-Winslow, 9/2003, pp. 20; 9/11 Commission, 5/19/2004]
According to Captain Michael Currid, the sergeant at arms for the Uniformed Fire Officers Association, some time after the collapse of the North Tower, he sees four or five fire companies trying to extinguish fires in Building 7 of the WTC. Someone from the city’s Office of Emergency Management tells him that WTC 7 is in serious danger of collapse. Currid says, “The consensus was that it was basically a lost cause and we should not lose anyone else trying to save it.” Along with some others, he goes inside WTC 7 and yells up the stairwells to the fire fighters, “Drop everything and get out!” [Murphy, 2002, pp. 175-176] However, other accounts contradict this, claiming that no attempt is made to fight the fires in WTC 7 (see (11:30 a.m.) September 11, 2001). One report later claims, “Given the limited water supply and the first strategic priority, which was to search for survivors in the rubble, FDNY did not fight the fires [in WTC 7].” [Fire Engineering, 9/2002] And a 2002 government report says, “the firefighters made the decision fairly early on not to attempt to fight the fires, due in part to the damage to WTC 7 from the collapsing towers.” [Federal Emergency Management Agency, 5/1/2002, pp. 5-21] Building 7 eventually collapses late in the afternoon of 9/11 (see (5:20 p.m.) September 11, 2001).
Before 9/11, New York City was scheduled to have a major terrorism training exercise on this day, in a large commercial warehouse on the Hudson River. Called Tripod, it was intended to test how well the city’s Office of Emergency Management (OEM) could administer treatment in the event of a biological-terrorism attack. More than 1,000 Police Academy cadets and Fire Department trainees were recruited to act the parts of terrified civilians afflicted with a range of medical conditions. Various individuals were invited to watch, including Mayor Rudolph Giuliani, the police and fire commissioners, and representatives of the FBI and the Federal Emergency Management Agency (FEMA). Presumably many have already arrived for the exercise when the 9/11 attacks occur (see 7:00 a.m. -9:03 a.m. September 11, 2001). Because Pier 92, where Tripod was due to take place, has been set up ready for the exercise, OEM staff are able to move there and quickly convert it into a large emergency operations center when their original command center (in WTC Building 7) is evacuated and later destroyed during 9/11. Thus, within 31 hours of the attacks, OEM has a functional facility able to manage the search and rescue effort, just four miles north-northwest of the WTC site. [New York Magazine, 10/15/2001; Jenkins and Edwards-Winslow, 9/2003, pp. 20; 9/11 Commission, 5/19/2004] Tripod is the follow-up to a previous training exercise in New York, called RED Ex (see May 11, 2001). [New York Sun, 12/20/2003] Due to the 9/11 attacks, Tripod is called off, but will eventually take place on May 22, 2002. [City of New York, 5/22/2002]
E Team crisis management software. [Source: Police Magazine]New York City’s Office of Emergency Management (OEM) is much aided in its recovery efforts at Ground Zero when it starts using a little-known piece of emergency management software, which it only purchased last month and that was originally going to be launched on September 17. [Wall Street Journal, 10/23/2001; Wired News, 11/2/2001] The software, called E Team, helps organizations to “prepare for, respond to, and recover from disasters and emergencies of all types.” [California Technology Ventures, 10/16/2001] It was created by E Team Inc., a company based in Canoga Park, California. [e-ProWire, 5/22/2002] The New York City OEM only bought E Team in August (see August 2001). It installed the software on computers in its Emergency Operations Center in World Trade Center Building 7 (WTC 7) and intended to launch the system on September 17. [Wall Street Journal, 10/23/2001; Wired News, 11/2/2001]
Engineers Put Together New System to Manage Recovery Operation - The OEM was in contact with E Team Inc. executives within a few hours of the attacks on the WTC on September 11. [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] E Team Inc. employees reportedly suspected in advance that WTC 7—which housed the computers on which their software was installed—would collapse. Matt Walton, the company’s CEO, will later recall: “We knew that tower number 7 was probably not going to make it. We contacted the [New York City] mayor’s office and told them we would put up the New York databases on our own servers.” [Wired News, 11/2/2001] That night, a group of E Team Inc. engineers gathered at the company’s headquarters in Canoga Park, and put together a system on the company’s servers using data that the New York City OEM had sent to the company to prepare for the launch of the E Team system on September 17. By September 12, the engineers had the system ready for use. [Wall Street Journal, 10/23/2001]
System Goes into Operation at New Command Center - For the first couple of days after 9/11, the OEM had to coordinate its recovery efforts on paper or using e-mail, because its emergency management computer systems were destroyed when WTC 7 collapsed on the afternoon of September 11 (see (5:20 p.m.) September 11, 2001). An OEM spokesman will comment, “It became apparent that we needed very sophisticated technology to effectively handle the crisis.” [Wired News, 11/2/2001] Then, on September 14, the E Team system goes into operation at the OEM’s temporary command center at Pier 92 on the Hudson River, where several server computers have been set up to run the software and 200 workstations are connected to the system. [Wall Street Journal, 10/23/2001; e-ProWire, 5/22/2002] Troy Armstrong and John Hughes, two senior E Team Inc. employees who are distinguished emergency management professionals, are installed at the temporary command center. They are supplemented with three additional E Team Inc. employees.
System Plays Key Role in Recovery Operation - The main initial uses of E Team in response to the 9/11 attacks are resource management and situation reporting, but over time the system will also be used for incident reporting, asset tracking, action planning, and logistics. [California Technology Ventures, 10/16/2001] E Team tracks everything related to the recovery efforts at Ground Zero. It enables emergency responders to monitor the location of fires, personnel, supplies, and trucks. It also handles resource requests. [Wired News, 11/2/2001; e-ProWire, 5/22/2002] It makes the recovery operation “much more efficient,” according to Lieutenant Colonel John Flanagan of the New York Army National Guard. [Wall Street Journal, 10/23/2001] In total, more than 1,700 individuals from over 200 organizations will use the E Team system at the height of the rescue and recovery efforts. [Council of the City of New York, 8/2002, pp. 22 ]
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