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EVENTS

Sara Low.Sara Low. [Source: Family photo / Associated Press]According to a computer presentation put forward as evidence in the 2006 trial of Zacarias Moussaoui, an unknown person—or persons—makes four calls from Flight 11. These are at 08:16:50, 08:20:11, 08:25:31, and 08:28:33. The calls do not appear to have gone through properly: they are each described as “On button pressed, no call made.” Though the trial exhibit identifies the caller(s) only as “Unknown Caller,” other evidence suggests that at least one of the calls is made by—or on behalf of—Sara Low, who is one of the plane’s flight attendants. Her father, Mike Low, later says he learned from FBI records that his daughter had given her childhood home phone number in Arkansas to another of the flight attendants, Amy Sweeney, for her to report the hijacking. Low speculates that the reason his daughter gave this particular number was that she had just moved home, and so, in the stress of the hijacking, her childhood phone number was the only one she could remember. The Moussaoui trial presentation lists Sweeney as making five calls from the plane. However, it says these are all to the American Airlines office at Boston’s Logan Airport. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006; New York Times, 9/4/2007] Sara Low lets Sweeney use her father’s calling card in order to make these five calls from an Airfone (see 8:22 a.m.-8:24 a.m. September 11, 2001). [New York Observer, 6/20/2004]

Entity Tags: Sara Low, Madeline (“Amy”) Sweeney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Vanessa Minter.Vanessa Minter. [Source: Capitol Broadcasting Company]Betty Ong, a flight attendant on Flight 11, calls the American Airlines Southeastern Reservations Office in Cary, North Carolina, to report the emergency on her plane. Ong makes the call using an Airfone. [9/11 Commission, 7/24/2004, pp. 5; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Flight attendants know the reservations 800 number that she calls because they often call it to help passengers with reservations questions. Calls made to the number are routed to the first available phone station at one of several facilities, including the office in Cary. [Federal Bureau of Investigation, 9/11/2001, pp. 72-74; 9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 8]
Ong Tells Agent, 'We're Being Hijacked' - The call is answered by Vanessa Minter, a reservation agent. The first thing Ong says is, “I think we’re being hijacked.” [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; 9/11 Commission, 7/24/2004, pp. 453] Minter will later reflect: “There was something in her voice that said: ‘Okay, this isn’t funny. This isn’t a joke. This is real.’” [WRAL, 9/9/2011]
Resolution Agent Joins Call - Minter asks Ong to hold for a moment. She then phones the American Airlines international resolution desk, which is on the other side of the building. Winston Sadler, the resolution agent, answers, and Minter tells him she has a woman on the phone who is calling from an American Airlines flight that is being hijacked. Minter says she cannot find the “emergency button” on her phone, and Sadler notices that she seems panicked. He offers to take over the call, and so Minter transfers it to him. The phone system allows Sadler to be connected to Minter’s line while Minter remains on it.
Alarm Sent Out to Notify Supervisor - Realizing the seriousness of the situation, Sadler pushes the emergency button on his phone, which initiates a tape recording of Ong’s call and also sends out an alarm that notifies Nydia Gonzalez, a supervisor at the reservations office, to pick up the call. Gonzalez will join the call from Ong a short time later (see 8:21 a.m. September 11, 2001). Sadler will tell the FBI that as soon as he joins Ong’s call, he is convinced it is a genuine phone call from an airplane, because he is used to hearing the background noise that occurs in calls from airplane telephones, and he can hear such noise during Ong’s call. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; Federal Bureau of Investigation, 9/12/2001, pp. 42-44; 9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 453]
Only First Four Minutes of Call Recorded - Ong’s call will last over 25 minutes, ending at around 8:44 a.m. or 8:45 a.m. (see (8:43 a.m.) September 11, 2001), and in it Ong will relay crucial information about what is happening on her plane. [9/11 Commission, 8/26/2004, pp. 8; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] However, only the first four minutes of the call are recorded. This is because the recently installed recording system at the reservations office has a default time limit. The recording system it replaced did not have such a time limit. [9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 8]

Entity Tags: Betty Ong, Nydia Gonzalez, American Airlines, Vanessa Minter, Winston Sadler

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Betty Ong.Betty Ong. [Source: The Eagle-Tribune]Betty Ong, a flight attendant on Flight 11, begins relaying information about the trouble on her plane to employees at the American Airlines Southeastern Reservations Office in Cary, North Carolina. [9/11 Commission, 7/24/2004, pp. 5] Ong has just called the reservations office to report the hijacking of Flight 11, and is on the line with two employees there: Vanessa Minter and Winston Sadler (see 8:18 a.m. September 11, 2001). [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; 9/11 Commission, 7/24/2004, pp. 453]
Ong Describes Hijacking but Gives Wrong Flight Number - Ong tells Minter and Sadler: “The cockpit’s not answering, somebody’s stabbed in business class, and I think there’s Mace, that we can’t breathe.… I think we’re getting hijacked.” Sadler asks Ong what flight she is on and Ong replies, incorrectly, “Flight 12.” She says her plane just left Boston and is supposed to go to Los Angeles, and the pilots are not answering the phone in the cockpit. She says she is in the jump seat, 3R, which is at the back of the plane, behind the coach section. [American Airlines, 9/11/2001, pp. 3-6; 9/11 Commission, 8/26/2004, pp. 6, 8] However, Amy Sweeney, another flight attendant who makes a call from Flight 11, is in the next-to-last row of passenger seats in the coach section of the plane, and she will say that Ong is sitting next to her (see (8:32 a.m.-8:44 a.m.) September 11, 2001). [New York Observer, 2/15/2004; New York Observer, 6/20/2004; 9/11 Commission, 8/26/2004, pp. 11]
Ong Says Two Flight Attendants Stabbed - Sadler asks Ong her name and she replies: “My name is Betty Ong. I’m number three [flight attendant] on Flight 11.” She says the number one flight attendant and the number five flight attendant have been stabbed. [American Airlines, 9/11/2001, pp. 3-6] These two attendants are Barbara Arestegui and Karen Martin. [9/11 Commission, 8/26/2004, pp. 6] Ong says, “Nobody knows who stabbed who and we can’t even get up to business class right now, ‘cause nobody can breathe.” She also says: “We can’t get into the cockpit. The door won’t open.” [American Airlines, 9/11/2001, pp. 3-6] Sadler takes notes of the call, using his computer “scratch pad.” [Federal Bureau of Investigation, 9/12/2001, pp. 42-44] He notifies Ong of this, saying, “I’m taking it down, all the information.” He tells Ong, “We’re also, you know, of course, recording this.” [American Airlines, 9/11/2001, pp. 3-6]
Ong Receiving Details of Hijacking from Colleague - During the entire conversation, Sadler will later recall, Ong seems to be talking to someone in the background and receiving information from them. [Federal Bureau of Investigation, 9/12/2001, pp. 42-44] This person is presumably Sara Low, another of the flight attendants, who was assigned to the front of the plane and so would have witnessed the hijacking when it happened. [Associated Press, 3/5/2009; New York Daily News, 3/6/2009; Arkansas Democrat-Gazette, 9/11/2011] Ong will keep repeating herself during the call, Minter will recall, such as repeatedly mentioning the stabbings on her plane. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41] Nydia Gonzalez, a supervisor at the reservations office, has been alerted to the call and will soon join it (see 8:21 a.m. September 11, 2001). [9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 453]

Entity Tags: Betty Ong, American Airlines, Winston Sadler, Vanessa Minter

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Madeline ‘Amy’ Sweeney.Madeline ‘Amy’ Sweeney. [Source: Nashua Telegraph / Getty Images]Madeline “Amy” Sweeney, a flight attendant on Flight 11, makes two unsuccessful attempts at calling the American Airlines flight services office at Logan International Airport in Boston. [9/11 Commission, 8/26/2004, pp. 9-10; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Flight 11 took off from Logan Airport at 7:59 a.m. (see (7:59 a.m.) September 11, 2001). [New York Times, 9/13/2001] The American Airlines flight services office at the airport manages the scheduling and operation of flight attendants. Attendants go there to check in for duty and fill in their pre-flight paperwork, among other things. The office’s phone number is well known to the American Airlines flight attendants who operate out of Logan Airport. [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 9] Sweeney first tries phoning the flight services office at 8:22 a.m., but the call fails to connect. Her second attempted call, two minutes later, also fails to connect. [9/11 Commission, 8/26/2004, pp. 9-10; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Sweeney tries making the calls from a passenger seat in the next-to-last row of the coach section of the plane. She makes the attempted calls on an Airfone, using a calling card given to her by Sara Low, another of the plane’s flight attendants. [New York Observer, 2/15/2004; New York Observer, 6/20/2004; Arkansas Democrat-Gazette, 9/11/2011] Sweeney will finally reach the American Airlines flight services office on her third attempt to do so, at 8:25 a.m., and alert its staff to what is happening on her plane (see 8:25 a.m. September 11, 2001). [Federal Bureau of Investigation, 9/11/2001, pp. 57-58; 9/11 Commission, 8/26/2004, pp. 10]

Entity Tags: Madeline (“Amy”) Sweeney, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Amy Sweeney, a flight attendant on Flight 11, finally reaches the American Airlines flight services office at Logan International Airport in Boston, and tells the employee who answers the call about the trouble on her plane. Sweeney’s two previous attempts at calling the flight services office failed to connect (see 8:22 a.m.-8:24 a.m. September 11, 2001). But her third attempted call is answered by Evelyn Nunez, a passenger service agent for American Airlines. [Federal Bureau of Investigation, 9/11/2001, pp. 57-58; 9/11 Commission, 2004, pp. 4; 9/11 Commission, 8/26/2004, pp. 9-10]
Sweeney Says Two Attendants Stabbed, One Passenger Had Throat Cut - Sweeney talks fast during the call. She says she is an American Airlines flight attendant, but does not give her name. Nunez will later tell the FBI that Sweeney says that “Flight 12 at Gate 32 had two flight attendants stabbed.” [Federal Bureau of Investigation, 9/11/2001, pp. 57-58] (Although Sweeney is on Flight 11, not Flight 12, Flight 11 departed from Gate 32 at Logan Airport (see 7:40 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 7] ) Sweeney says a passenger seated in row 9 of the plane had their throat cut by a passenger in seat 10B. [Federal Bureau of Investigation, 9/11/2001, pp. 57-58] This would be a reference to passenger Daniel Lewin being attacked by hijacker Satam Al Suqami (see (8:14 a.m.) September 11, 2001). [Ha'aretz, 7/22/2004; 9/11 Commission, 7/24/2004, pp. 5] Sweeney also says there is a bomb on the plane. [Federal Bureau of Investigation, 9/11/2001, pp. 57-58]
Sweeney Given Details of Hijacking by Another Flight Attendant - Sweeney makes this call from the next-to-last row of passenger seats in the coach section of her plane, using an Airfone. [New York Observer, 2/15/2004; New York Observer, 6/20/2004] She gets her information about the trouble on Flight 11 from Sara Low, another of the flight attendants, who was assigned to the front of the plane and so would have witnessed the hijacking when it happened. [Boston Herald, 12/15/2008; Associated Press, 3/5/2009] But after 1 minute and 47 seconds, the call is cut off. [9/11 Commission, 7/24/2004, pp. 6; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]
Flight Services Manager Overhears Call - Michael Woodward, an American Airlines flight services manager at Logan Airport, hears Nunez talking on the phone to Sweeney. Nunez is talking in a “rather loud” voice, Woodward will recall, and keeps saying to Sweeney: “What, what, what?… Who’s hurt?… What?” When Woodward asks what is wrong, Nunez says she has received an odd phone call, in which the caller said someone was hurt on Flight 12. “She indicated that someone had been hurt, stabbed,” Woodward will recall. Woodward will tell the 9/11 Commission that he mistakenly thinks the incident the caller described “was air rage, because there was a lot of that type of thing going on at the time.” He thinks that “maybe there was a disturbance in the terminal.” Woodward will subsequently head to a departure gate to see if anything is wrong there (see (8:27 a.m.) September 11, 2001). [9/11 Commission, 1/25/2004 pdf file]
Agent Determines Name of Hijacker - Nunez immediately calls flight operations for American Airlines to determine the status of Flight 12, the plane Sweeney said she was on. Nunez learns that it was in fact Flight 11 that recently left Logan Airport. She then runs a computer check to find the name of the passenger Sweeney identified, who was in seat 10B on Flight 11. Nunez determines that the passenger was Al Suqami. [Federal Bureau of Investigation, 9/11/2001, pp. 57-58] Sweeney will call the American Airlines flight services office again at 8:29 a.m. and 8:32 a.m. (see 8:29 a.m. September 11, 2001 and (8:32 a.m.-8:44 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 6; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]

Entity Tags: American Airlines, Evelyn Nunez, Madeline (“Amy”) Sweeney, Michael Woodward, Sara Low

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Michael Woodward.Michael Woodward. [Source: Discovery Channel]Amy Sweeney, a flight attendant on Flight 11, reaches the American Airlines flight services office at Logan International Airport in Boston for the third time, and, in a phone call lasting 12 or 13 minutes, gives details of the trouble on her plane to a manager there. [9/11 Commission, 8/26/2004, pp. 11; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Sweeney has already called the flight services office two times and provided employees there with details of the hijacking of Flight 11, but both calls were cut off after a short time (see 8:25 a.m. September 11, 2001 and 8:29 a.m. September 11, 2001).
Manager Takes Over Answering Call - At 8:32 a.m., Sweeney reaches the office for the third time. [9/11 Commission, 7/24/2004, pp. 6; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] The call is answered by James Sayer, a staff assistant. But Sayer tells Michael Woodward, an American Airlines flight services manager at Logan Airport, that the caller is Sweeney, and Woodward then takes over the call. Woodward is friends with Sweeney and has known her personally for 10 years. Furthermore, Woodward will tell the 9/11 Commission, Sayer is not trained to handle emergency calls. Woodward asks Sweeney, “Amy, sweetie, what’s going on?” She replies, “Listen to me very, very carefully.” Realizing that Sweeney is going to give him important information, Woodward immediately begins taking notes.
Sweeney Provides Details of Hijacking - Woodward will tell the 9/11 Commission that, in a matter-of-fact and official manner, Sweeney then describes to him the trouble on her plane. She says she is sitting in the back of the aircraft next to Betty Ong, another flight attendant, and the two of them are trying to relay as much information as they can to people on the ground. She says her plane has been hijacked, a man in first class had his throat slashed, and two flight attendants—Karen Martin and Barbara Arestegui—have been stabbed. Sweeney says that Martin isn’t doing very well and is on oxygen, but Arestegui is less seriously injured and seems to be alright. She says the hijackers have gained entry into the cockpit, though she doesn’t say how they did this, and there is a bomb in the cockpit. She makes no comments about the condition of the pilots, but says the flight attendants are unable to contact the cockpit. Later in the conversation, she says she doesn’t think the original pilot is in control of the plane, because they are flying “all over the place.” [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 11-12]
Sweeney Gives Seat Numbers of Hijackers - Sweeney apparently believes there are only three hijackers on Flight 11. She tells Woodward that the people who hijacked her plane were in seats 9D, 9G, and 10B. [Federal Bureau of Investigation, 9/11/2001, pp. 5-6; 9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 14] However, apart from seat 10B, these are different seats to those assigned to the hijackers on the tickets they purchased. [Los Angeles Times, 9/20/2001; 9/11 Commission, 7/24/2004, pp. 2] Sweeney tells Woodward that the hijackers are of Middle Eastern descent. She says one of them spoke excellent English and another spoke very little English. [Federal Bureau of Investigation, 9/13/2001, pp. 1-2; 9/11 Commission, 1/25/2004 pdf file]
Doctor or Nurse Requested - Woodward will say, when he is first questioned by the FBI about Sweeney’s call, that Sweeney tells him that a doctor and nurse are caring for the passenger who had his throat slashed. [Federal Bureau of Investigation, 9/11/2001, pp. 5-6] But Ong, who is on the phone with employees at the American Airlines Southeastern Reservations Office in North Carolina (see 8:19 a.m. September 11, 2001 and 8:21 a.m. September 11, 2001), says there are no doctors on Flight 11 (see 8:36 a.m.-8:37 a.m. September 11, 2001). [American Airlines, 9/11/2001, pp. 7-19; 9/11 Commission, 1/27/2004 pdf file] However, in a second interview with the FBI and in his interview with the 9/11 Commission, Woodward will say only that a doctor or nurse has been paged.
Woodward Gives Contradictory Accounts of Type of Phone Used - Woodward hears no noise in the background during his conversation with Sweeney. [Federal Bureau of Investigation, 9/13/2001, pp. 1-2; 9/11 Commission, 1/25/2004 pdf file] The information Sweeney provides about the hijacking has been given to her by Sara Low, a flight attendant who was assigned to the front of Flight 11 and so would have witnessed the hijacking when it happened. [Boston Herald, 12/15/2008; Associated Press, 3/5/2009] In interviews with the FBI, Woodward will say that Sweeney makes the call using an Airfone, or that he is unsure whether she uses an Airfone or a cell phone. [Federal Bureau of Investigation, 9/11/2001, pp. 5-6; Federal Bureau of Investigation, 9/13/2001, pp. 1-2] But he will tell the 9/11 Commission that she makes the call on a cell phone. [9/11 Commission, 1/25/2004 pdf file] However, the FBI will state that Sweeney is using an Airfone. [9/11 Commission, 2004, pp. 4; New York Observer, 6/20/2004; Arkansas Democrat-Gazette, 9/11/2011] There is no tape machine in the flight services office, and so her call is not recorded. [9/11 Commission, 1/25/2004 pdf file; New York Observer, 6/20/2004]
Airline Contacted about Call - At 8:40 a.m., one of Woodward’s colleagues in the flight services office calls the American Airlines System Operations Control center in Fort Worth, Texas, and passes on to it the information that Sweeney is providing to Woodward (see 8:40 a.m.-8:48 a.m. September 11, 2001). Sweeney’s call ends after 12 or 13 minutes (see (8:44 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 11, 14; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]

Entity Tags: American Airlines, James W. Sayer, Michael Woodward, Sara Low, Madeline (“Amy”) Sweeney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Employees at the American Airlines Southeastern Reservations Office in Cary, North Carolina, lose communication with Betty Ong, a flight attendant on the hijacked Flight 11. [American Airlines, 9/11/2001, pp. 20-22; 9/11 Commission, 7/24/2004, pp. 5-6]
Ong Stops Responding to Questions - For about the last 25 minutes, Ong has been on the phone with a number of employees at the reservations office, and has been providing them with information about the trouble on her plane. [9/11 Commission, 8/26/2004, pp. 8] But now she stops responding to their communications. Nydia Gonzalez, one of the reservations office employees, continues questioning Ong. She says: “What’s going on Betty? Betty, talk to me. Betty, are you there? Betty?” Receiving no response, she asks her colleague Winston Sadler, who is also participating in the call, “Do you think we lost her?” On another phone line, Gonzalez immediately notifies a manager at the American Airlines System Operations Control center in Texas that contact with Ong has been lost (see 8:44 a.m. September 11, 2001). [American Airlines, 9/11/2001, pp. 20-22; 9/11 Commission, 8/26/2004, pp. 14]
Ong Asked Airline Employees to 'Pray for Us' - Toward the end of the call, Ong said repeatedly to the reservations office employees: “Pray for us. Pray for us.” [ABC News, 7/18/2002] Gonzalez will say in an interview later today that Ong’s final words, before the call ends, were, “Oh my God, the flight, it’s going down, it’s going down.” [Federal Bureau of Investigation, 9/11/2001, pp. 1-8] But in a subsequent interview, she will say that before the call ends, Ong “started to cry” and then her final words were, “Oh God, oh God, what is going on?” [Federal Bureau of Investigation, 9/12/2001, pp. 69-71] The reservations office employees have lost communication with Ong by 8:44 a.m., according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 6] But according to a summary of phone calls from the hijacked flights presented at the 2006 trial of Zacarias Moussaoui, the call from Ong began at 8:18 a.m. and 47 seconds, and lasts exactly 27 minutes, meaning it ends at 8:45 a.m. and 47 seconds. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Flight 11 will crash into the World Trade Center less than a minute after that, at 8:46 a.m. (see 8:46 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 7]

Entity Tags: Betty Ong, Winston Sadler, Nydia Gonzalez, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Robert Fangman.
Robert Fangman. [Source: Family photo]A flight attendant on Flight 175 calls the United Airlines maintenance office in San Francisco and speaks with Marc Policastro, an employee there. The attendant reports that Flight 175 has been hijacked, both of its pilots have been killed, a flight attendant has been stabbed, and the hijackers are probably flying the plane. The line then goes dead. [Wall Street Journal, 10/15/2001; 9/11 Commission, 7/24/2004, pp. 7-8; 9/11 Commission, 8/26/2004, pp. 21] The call, which lasts 75 seconds, is made using an Airfone in row 31 at the back of the plane. Flight crews on United aircraft are able to contact the maintenance office simply by dialing *349 on an Airfone. [9/11 Commission, 8/26/2004, pp. 90-91; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] The identity of the attendant making the call is unclear. According to the Wall Street Journal, the caller is “a female flight attendant.” [Wall Street Journal, 10/15/2001] The 9/11 Commission Report, however, refers to them as “a male flight attendant,” and one of the Commission’s earlier staff statements will specifically name Robert Fangman, who is one of the attendants on Flight 175. [9/11 Commission, 1/27/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 7; 9/11 Commission, 8/26/2004, pp. 18] A summary of the phone calls made from the four hijacked planes presented at the 2006 Zacarias Moussaoui trial will refer to the caller simply as a “flight attendant,” with a question mark signifying their name. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] After the call ends, Policastro and also another employee at the maintenance office try contacting Flight 175 using ACARS (an e-mail system that enables personnel on the ground to rapidly communicate with those in the cockpit of an aircraft), but they receive no response to these and subsequent attempts at reaching the flight. According to GTE Airfone records, another successful call will be made from Flight 175 to the maintenance office four minutes after this first one (see 8:56 a.m. September 11, 2001). However, other evidence indicates only one call is made. Shortly before 9:00 a.m., a supervisor at the maintenance office will call the United Airlines System Operations Control center, just outside Chicago, and inform a manager there of the reported hijacking of Flight 175 (see Shortly Before 9:00 a.m. September 11, 2001). The supervisor also calls the airline’s security chief. [9/11 Commission, 8/26/2004, pp. 21-22 and 90]

Entity Tags: Marc Policastro, Robert Fangman

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to GTE Airfone records, an attendant on Flight 175 makes a call to the United Airlines maintenance office in San Francisco at this time, but the employee who would have answered it denies this. The call is supposedly made using an Airfone in row 31 at the back of the plane, and lasts 31 seconds. [9/11 Commission, 8/26/2004, pp. 90-91; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] A Flight 175 attendant, possibly Robert Fangman, called the maintenance office four minutes earlier and spoke with employee Marc Policastro (see 8:52 a.m. September 11, 2001). [9/11 Commission, 1/27/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 7] But Policastro, who would have also answered this second call had it occurred, later recalls only one communication from the flight. United Airlines investigators will conclude that only one call is received. According to Airfone records, a third call from Flight 175 to the maintenance office is attempted a minute later, at 8:57, but this fails to connect. [9/11 Commission, 8/26/2004, pp. 90-91; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]

Entity Tags: Marc Policastro, Robert Fangman

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Brian Sweeney.
Brian Sweeney. [Source: Family photo]Brian Sweeney, a 38-year-old business consultant on Flight 175, attempts to call his wife, Julie Sweeney, at their home in Barnstable, Massachusetts, but she is not there, so he leaves a message on the answering machine telling her his plane has been hijacked. [Cape Cod Times, 9/12/2001; Washington Post, 9/16/2001; 9/11 Commission, 8/26/2004, pp. 22]
Sweeney Calmly Reports Hijacking - In the 27-second message, Sweeney says: “Jules, this is Brian. Listen, I’m on an airplane that’s been hijacked. If things don’t go well, and it’s not looking good, I just want you to know I absolutely love you. I want you to feel good, go have some good times. Same to my parents and everybody. And I just totally love you and I’ll see you when you get here. Bye, Babe. Hope I call you.” [9/11 Commission, 5/13/2004 pdf file; American RadioWorks, 9/2006; 9/11 Memorial, 2/2011] Sweeney’s voice sounds calm and he is not crying, his wife will later describe. [Cape Cod Times, 9/12/2001] He does not provide any specific information about the plane’s hijackers. [Federal Bureau of Investigation, 9/11/2001] Immediately after attempting to call his wife, Sweeney will call his mother (see 9:00 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 8] Julie Sweeney, a teacher, will leave the school where she works after she learns of the terrorist attacks and her mother-in-law, Louise Sweeney, calls her to say she has just talked over the phone with Brian, who called her from his plane. After arriving home, she will discover the message her husband has left on the answering machine.
Differing Accounts of What Type of Phone Sweeney Uses - When interviewed by the FBI later in the day, Julie Sweeney will say her husband called her on his cell phone. The following day, she will tell the Cape Cod Times that she is “not sure if her husband was on his cell phone when he called.” [Federal Bureau of Investigation, 9/11/2001; Cape Cod Times, 9/12/2001] But according to evidence prepared for the 2006 trial of Zacarias Moussaoui, Sweeney’s call is made using an Airfone, not a cell phone. Although Sweeney was originally assigned to seat 15A of the plane, he makes the call from row 31AB. [9/11 Commission, 5/13/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 90; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]

Entity Tags: Julie Sweeney, Louise Sweeney, Brian Sweeney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Brian Sweeney, a passenger on Flight 175, calls his parents in Spencer, Massachusetts, and tells his mother that his flight has been hijacked and that the passengers are considering storming the cockpit to gain control of the plane. [MetroWest Daily News, 9/12/2001; 9/11 Commission, 8/26/2004, pp. 22] Sweeney has just attempted to call his wife, Julie Sweeney, but she was not at home, so he left a message on the answering machine (see 8:59 a.m. September 11, 2001). [Los Angeles Times, 9/17/2001; 9/11 Commission, 7/24/2004, pp. 8]
Sweeney Says He Is on a Hijacked Plane - He now speaks with his mother, Louise Sweeney, saying: “Mom, it’s Brian. I’m on a hijacked plane and it doesn’t look good. I called to say I love you and I love my family.” [Federal Bureau of Investigation, 3/24/2004 pdf file] The call is mostly personal in nature, but Sweeney says of the hijackers, “I don’t know who they are.” [Federal Bureau of Investigation, 9/11/2001] Sweeney’s wife will later tell the New York Daily News that he does, however, tell his mother that the hijackers are Middle Eastern. [New York Daily News, 3/9/2004]
Passengers Thinking of Fighting Back - Sweeney also says that passengers on Flight 175 are considering fighting back against the hijackers. [USA Today, 7/22/2004; 9/11 Commission, 7/24/2004, pp. 8] He says they are thinking of storming the plane’s cockpit. [Federal Bureau of Investigation, 9/11/2001] According to Sweeney’s wife, Sweeney tells his mother, “I might have to hang up quickly, we’re going to try to do something about this,” to which his mother replies: “Okay. Do what you have to do.” Sweeney flew an F-14 fighter jet in the 1991 Gulf War and was a US Navy flight instructor in Miramar, California, but he is now working as an aeronautics consultant for Brandes Associates, a Defense Department contractor. [New York Daily News, 3/9/2004; CNN, 3/10/2004] He is 6-foot-2 and weighs 225 pounds. [Washington Post, 9/16/2001] His wife will say he “could literally kill somebody with a twist of the neck. We could see him trying to do something about [the hijacking].” [New York Daily News, 3/9/2004]
Sweeney Refers to Psychic Television Show - Louise Sweeney asks her son where he is, and he says he believes his plane is flying somewhere over Ohio. [Federal Bureau of Investigation, 3/24/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 22] Sweeney says that “they [presumably the hijackers] are coming back.” [Federal Bureau of Investigation, 9/11/2001] He concludes the call by telling his mother: “Remember Crossing Over. Don’t forget Crossing Over.” Louise Sweeney will explain to the FBI that her son is “a very spiritual person who always believed that there was a life after death.” He is much interested in the television show Crossing Over with John Edward, in which the host supposedly communicates with the dead. Louise Sweeney believes her son is trying to comfort her with these words, letting her know he believes they will meet again in the next life.
Sweeney Speaks Quietly and Calmly - According to Louise Sweeney, her son’s voice sounds different to how it normally does. Whereas his usual tone is “effervescent,” during the call it is quiet and very calm, and she will later reflect that he sounds “p_ssed off.” She can hear no loud noises or commotion in the background. [Federal Bureau of Investigation, 3/24/2004 pdf file] The call lasts 60 seconds. [9/11 Commission, 5/13/2004 pdf file] Immediately after it ends, Louise Sweeney turns on her television and sees Flight 175 crashing into the World Trade Center (see 9:03 a.m. September 11, 2001). [Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 8/26/2004, pp. 22]
Conflicting Accounts of What Type of Phone Sweeney Uses - When Sweeney’s mother and his brother, John Sweeney, talk to the FBI over the phone later this morning, they will say Brian Sweeney made the call “from his cell phone.” [Federal Bureau of Investigation, 9/11/2001] Louise Sweeney will tell the FBI later in the day that her son called her “possibly from his cell phone.” [Federal Bureau of Investigation, 9/11/2001] But according to evidence prepared for the 2006 trial of Zacarias Moussaoui, the call is made using an Airfone, not a cell phone. Although Sweeney was originally assigned to seat 15A of the plane, he makes the call from row 31AB. [9/11 Commission, 5/13/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 90; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]

Entity Tags: Julie Sweeney, John P. Sweeney, Brian Sweeney, Louise Sweeney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Renee May.
Renee May. [Source: Family photo]Renee May, a flight attendant on Flight 77, calls her parents in Las Vegas and reports her plane has been hijacked. [9/11 Commission, 7/24/2004, pp. 9; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] According to author Tom Murphy, May previously tried calling the American Airlines flight services office at Washington’s Reagan National Airport, but all the lines there were busy. [Murphy, 2006, pp. 56-57] However, a summary of the phone calls made from the four hijacked planes that is presented at the 2006 Zacarias Moussaoui trial will make no mention of this earlier call. May’s first attempt at calling her parents, at 9:11 a.m., had not connected, but her second attempt a minute later is successful, and the call lasts for two-and-a-half minutes. [9/11 Commission, 8/26/2004, pp. 31; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] According to reports shortly after 9/11 in the Las Vegas Review-Journal, May makes her call using a cell phone. [Las Vegas Review-Journal, 9/13/2001; Las Vegas Review-Journal, 9/15/2001] But at the Moussaoui trial it will be claimed she uses an Airfone. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 7 pdf file] According to most accounts, including that of the 9/11 Commission, she speaks to her mother, Nancy May. [Las Vegas Review-Journal, 9/13/2001; 9/11 Commission, 7/24/2004, pp. 9; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 7 pdf file] But according to Murphy, she speaks with her father, Ronald May. [Murphy, 2006, pp. 57] Renee reports that her plane is being hijacked. [9/11 Commission, 8/26/2004, pp. 31] Although it will be officially claimed that there are five hijackers on Flight 77, she says six individuals have taken over the plane (see Between 9:12 a.m. and 9:15 a.m. September 11, 2001). [Federal Bureau of Investigation, 9/27/2001; 9/11 Commission, 7/24/2004, pp. 2-3 and 9] Renee says the hijackers have moved people to the rear of the aircraft, though it is unclear whether she is referring to all of the passengers or just the flight’s crew. She tells her parent (either her mother or father, depending on the account) to call American Airlines and inform it of the hijacking. She gives three numbers in Northern Virginia to call. Before the time Flight 77 crashes, Renee May’s mother (or her father, according to Murphy) is able to contact an American Airlines employee at Reagan National Airport and pass on what their daughter has reported (see (Between 9:15 a.m. and 9:37 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 31; Murphy, 2006, pp. 57]

Entity Tags: Ronald May, Nancy May, Renee May

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Barbara Olson.Barbara Olson. [Source: Richard Eillis / Getty Images]Barbara Olson, a passenger on Flight 77, talks over the phone with her husband, Ted Olson, the solicitor general of the United States, and gives details of the hijacking of her plane, but the call is cut off after about a minute. [9/11 Commission, 5/20/2004; 9/11 Commission, 8/26/2004, pp. 32] Flight 77 was hijacked between around 8:51 a.m. and 8:54 a.m., according to the 9/11 Commission Report (see 8:51 a.m.-8:54 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 8] Sometime later, Barbara Olson tries calling her husband from the plane. The call initially reaches Mercy Lorenzo, an operator for AT&T, and after a short conversation, Lorenzo connects her to Ted Olson’s office at the Department of Justice in Washington, DC (see (Between 9:15 a.m. and 9:25 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/11/2001]
Secretary Answers the Call - There, the call is answered by Lori Keyton, a secretary. Lorenzo says there is an emergency collect call from Barbara Olson for Ted Olson. Keyton says she will accept it. Barbara Olson is then put through. She starts asking, “Can you tell Ted…” but Keyton cuts her off and says, “I’ll put him on the line.” [Federal Bureau of Investigation, 9/11/2001] Keyton then notifies Helen Voss, Ted Olson’s special assistant, about the call. She says Barbara Olson is on the line and in a panic. The call is then passed on to Ted Olson. [Federal Bureau of Investigation, 9/11/2001] Voss rushes up to him and says, “Barbara is on the phone.” Ted Olson has been watching the coverage of the crashes at the World Trade Center on television and was concerned that his wife might have been on one of the planes involved. He is therefore initially relieved at this news. However, when he gets on the phone with her, he learns about the crisis on Flight 77. [CNN, 9/14/2001; Newsweek, 9/28/2001; Hudson Union, 6/18/2014]
Barbara Olson Provides Details of the Hijacking - Barbara Olson tells her husband that her plane has been hijacked. She gives no information describing the hijackers. She says they were armed with knives and box cutters, but makes no mention of any of the crew members or passengers being stabbed or slashed by them. She says they moved all the passengers to the back of the plane and are unaware that she is making a phone call. After the couple have been talking for about a minute, the call is cut off. Ted Olson will then try to call Attorney General John Ashcroft on a direct line he has to Ashcroft but receive no answer. After that, he will call the Department of Justice command center and ask for someone there to come to his office (see (Between 9:17 a.m. and 9:29 a.m.) September 11, 2001). Barbara Olson will reach her husband again and provide more details about the hijacking a short time later (see (Between 9:20 a.m. and 9:30 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/11/2001; Newsweek, 9/28/2001; 9/11 Commission, 7/24/2004, pp. 9; 9/11 Commission, 8/26/2004, pp. 32]
Barbara Olson Is 'Incredibly Calm' - Accounts will later conflict over how composed Barbara Olson sounds during the call. She “did not seem panicked,” according to Ted Olson. [Federal Bureau of Investigation, 9/11/2001] “She sounded very, very calm… in retrospect, enormously, remarkably, incredibly calm,” he will say. [CNN, 9/14/2001] But Keyton will say that when she answered the call, Barbara Olson “sounded hysterical.” [Federal Bureau of Investigation, 9/11/2001] Ted Olson will add that he did not hear any noises on the plane other than his wife’s voice. [CNN, 9/14/2001]
Accounts Will Conflict over What Kind of Phone Is Used - Accounts will also be contradictory over whether Barbara Olson’s call is made using a cell phone or an Airfone. Keyton will say there is no caller identification feature on her phone and so she was unable to determine what kind of phone Barbara Olson used. [Federal Bureau of Investigation, 9/11/2001] Ted Olson will tell the FBI that he “doesn’t know if the calls [from his wife] were made from her cell phone or [an Airfone].” He will mention, though, that she “always has her cell phone with her.” [Federal Bureau of Investigation, 9/11/2001] He will similarly tell Fox News that he is unsure whether his wife used her cell phone or an Airfone. He will say he initially assumed the call must have been made on an Airfone and she called collect because “she somehow didn’t have access to her credit cards.” [Fox News, 9/14/2001] But he will tell CNN that she “called him twice on a cell phone.” [CNN, 9/12/2001] And in a public appearance in 2014, he will imply that she called him on her cell phone, saying, “I don’t know how Barbara managed to make her cell phone work” while she was in the air. [Hudson Union, 6/18/2014] Furthermore, a spokesman for Ted Olson will say that during the call, Barbara Olson said she was locked in the toilet. If correct, this would mean she must be using her cell phone. [Daily Mail, 9/12/2001; Evening Standard, 9/12/2001] But in 2002, Ted Olson will tell the London Telegraph that his wife called him on an Airfone and add, “I guess she didn’t have her purse, because she was calling collect.” [Daily Telegraph, 3/5/2002] And based on a study of all Airfone records, an examination of the cell phone records of all of the passengers who owned cell phones, and interviews with the people who received calls from the plane, the Department of Justice will determine that all of the calls from Flight 77 were made using Airfones.
Call Will Be Listed as Being Made to an 'Unknown' Number - A list compiled by the Department of Justice supposedly showing all of the calls made today from Flight 77 will include four “connected calls to unknown numbers” (see 9:15 a.m.-9:30 a.m. September 11, 2001). The 9/11 Commission Report will determine that these include the two calls made by Barbara Olson to her husband. According to the information in the list, her first call must occur at 9:15 a.m., 9:20 a.m., or 9:25 a.m. However, the FBI and the Department of Justice will conclude that all four “connected calls to unknown numbers” were communications between Barbara Olson and her husband’s office. [9/11 Commission, 5/20/2004; 9/11 Commission, 7/24/2004, pp. 455]
Barbara Olson Originally Planned to Fly Out a Day Earlier - Barbara Olson is a former federal prosecutor who is now a well-known political commentator on television. [Independent, 9/13/2001; New York Times, 9/13/2001] She was flying to Los Angeles to attend a major media business conference and to appear on Bill Maher’s television show, Politically Incorrect, this evening. [CNN, 9/14/2001; Hudson Union, 6/18/2014] She was originally scheduled to be on Flight 77 on September 10, but delayed her departure because today is Ted Olson’s birthday, and she wanted to be with him on the night before and have breakfast with him this morning. [CNN, 9/12/2001; Scotsman, 9/13/2001; Hudson Union, 6/18/2014] At around 9:00 a.m., Keyton received a series of about six to eight collect calls from an unknown caller that failed to go through (see (9:00 a.m.) September 11, 2001). Presumably these were made by Barbara Olson. [Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 8/26/2004, pp. 94] In an interview with the FBI on September 13, Ted Olson will mention some messages on his voicemail at his old law firm. Presumably, he will be suggesting that these were also from Barbara Olson (see (Between 8:55 a.m. and 9:36 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/13/2001]

Entity Tags: Barbara Olson, Helen Voss, Mercy Lorenzo, Lori Lynn Keyton, Theodore (“Ted”) Olson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The telephone Ted Olson used when he spoke to his wife, who called him from Flight 77.The telephone Ted Olson used when he spoke to his wife, who called him from Flight 77. [Source: US Department of Justice]Barbara Olson, a passenger on Flight 77, talks over the phone with her husband, Ted Olson, the solicitor general of the United States, for a second time and is able to give him additional details of the hijacking of her plane before the call gets cut off. She has just called him at his office at the Department of Justice in Washington, DC, and was able to say her plane had been hijacked and give him details of the hijacking before the call got disconnected (see (Between 9:15 a.m. and 9:25 a.m.) September 11, 2001). [CNN, 9/14/2001; 9/11 Commission, 7/24/2004, pp. 9] Since then, Ted Olson has called the Department of Justice command center and passed on the information she provided (see (Between 9:17 a.m. and 9:29 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 8/26/2004, pp. 32]
Secretary Answers the Call - Shortly after making her first call to him, Barbara Olson calls Ted Olson again. [9/11 Commission, 7/24/2004, pp. 9] The call is initially answered by Lori Keyton, a secretary in Ted Olson’s office. When Keyton picks up the phone, Barbara Olson says, “It’s Barbara.” Keyton says she will put her through to her husband. [Federal Bureau of Investigation, 9/11/2001] Ted Olson is told his wife is on the phone again and the call is put through to him.
Barbara Olson Says Her Plane Has Been Circling Around - Barbara Olson then gives her husband additional information about the hijacking of Flight 77. She says the pilot announced that the plane had been hijacked. Ted Olson asks if she has any idea of her plane’s location. [Federal Bureau of Investigation, 9/11/2001; CNN, 9/14/2001; 9/11 Commission, 7/24/2004, pp. 9; 9/11 Commission, 8/26/2004, pp. 32] She says the plane was hijacked shortly after takeoff and has been circling around for a while. [CNN, 9/14/2001; Fox News, 9/14/2001] (However, according to the 9/11 Commission Report, Flight 77 was hijacked between around 8:51 a.m. and 8:54 a.m. (see 8:51 a.m.-8:54 a.m. September 11, 2001), more than 30 minutes after it took off (see (8:20 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 8] ) She says it is currently flying over some houses. After consulting another person on the plane, she says she thinks they are heading northeast.
Barbara Olson Asks What She Should Tell the Pilot - Ted Olson says two aircraft, besides Flight 77, were hijacked this morning and these planes subsequently crashed into the World Trade Center. Barbara Olson “absorbed the information,” the solicitor general will later recall. The couple then try to reassure each other. Ted Olson says, “It’s going to come out okay” and Barbara Olson tells him the same thing. She then says, “I love you.” Before the call ends, the couple “segued back and forth between expressions of feeling for one another and this effort to exchange information,” Ted Olson will recall. [Federal Bureau of Investigation, 9/11/2001; CNN, 9/14/2001; 9/11 Commission, 7/24/2004, pp. 9; 9/11 Commission, 8/26/2004, pp. 32] “We exchanged the feelings that a husband and wife who are extraordinarily close—as we are—those kind of sentiments,” he will say. [Fox News, 9/14/2001] The last thing Barbara Olson says is: “What shall I tell the pilot? What can I tell the pilot to do?” This implies that either the plane’s pilot or the co-pilot is at the back of the plane, where the hijackers moved the passengers, Ted Olson will note. [Washington Post, 9/12/2001; CNN, 9/14/2001]
Call Is Abruptly Cut Off - The call then ends abruptly, with the line suddenly going dead. It has lasted “two or three or four minutes,” Ted Olson will estimate. [Federal Bureau of Investigation, 9/11/2001; CNN, 9/14/2001; 9/11 Commission, 8/26/2004, pp. 32] Ted Olson will then return to watching the coverage of the attacks at the WTC on television. When he sees the reports about an attack at the Pentagon, he will immediately think his wife’s plane crashed there (see (Shortly After 9:37 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/11/2001; Fox News, 9/14/2001]
Call Is Made Sometime between 9:20 a.m. and 9:30 a.m. - The exact time of Barbara Olson’s second call to her husband is unclear. A list compiled by the Department of Justice supposedly showing all of the calls made today from Flight 77 will include four “connected calls to unknown numbers” (see 9:15 a.m.-9:30 a.m. September 11, 2001) and the 9/11 Commission Report will determine that these include the two calls made by Barbara Olson. According to the information in the list, her second call must occur at 9:20 a.m., 9:25 a.m., or 9:30 a.m. and last for 4 minutes 34 seconds, 2 minutes 39 seconds, or 4 minutes 20 seconds. [9/11 Commission, 5/20/2004; 9/11 Commission, 7/24/2004, pp. 455; 9/11 Commission, 8/26/2004, pp. 94]
Call Is Made Directly to Ted Olson's Office - It is also unclear whether Barbara Olson makes this call using a cell phone or an Airfone. Keyton’s phone has no caller identification feature and so she is unable to determine what kind of phone Barbara Olson uses. [Federal Bureau of Investigation, 9/11/2001] But the Department of Justice will determine that all of the calls from Flight 77 were made using Airfones. [9/11 Commission, 5/20/2004] Barbara Olson makes the call by dialing “0,” apparently in an attempt to reach an operator, according to an FBI report. [Federal Bureau of Investigation, 9/20/2001] But Keyton will say that, unlike the first call, Barbara Olson’s second call to her husband is made directly to his office, rather than reaching it via an operator. [Federal Bureau of Investigation, 9/11/2001] And Mercy Lorenzo, the operator who connected Barbara Olson’s first call to Ted Olson’s office (see (Between 9:15 a.m. and 9:25 a.m.) September 11, 2001), will apparently mention dealing with only one call, not two, from Barbara Olson when she is interviewed by the FBI. [Federal Bureau of Investigation, 9/11/2001]

Entity Tags: Theodore (“Ted”) Olson, Mercy Lorenzo, Lori Lynn Keyton, Barbara Olson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Tom Burnett.
Tom Burnett. [Source: Family photo]Tom Burnett, a passenger on Flight 93, calls his wife Deena Burnett at their home in San Ramon, California. [Longman, 2002, pp. 106-107] She looks at the caller ID and recognizes the number as being that of his cell phone. She asks him if he is OK, and he replies: “No, I’m not. I’m on an airplane that’s been hijacked.” He says, “They just knifed a guy,” and adds that this person was a passenger. [Burnett and Giombetti, 2006, pp. 61] (According to journalist and author Jere Longman, this would likely have been Mark Rothenberg in seat 5B; Burnett was assigned seat 4B. Rothenberg is the only first class passenger who does not make a call from the flight. [Longman, 2002, pp. 107] ) Deena asks, “Are you in the air?” She later recalls, “I didn’t understand how he could be calling me on his cell phone from the air.” According to Deena Burnett, Tom continues: “Yes, yes, just listen. Our airplane has been hijacked. It’s United Flight 93 from Newark to San Francisco. We are in the air. The hijackers have already knifed a guy. One of them has a gun. They’re telling us there’s a bomb on board. Please call the authorities.” [Burnett and Giombetti, 2006, pp. 61] (However, the 9/11 Commission will later conclude that the hijackers did not possess a gun, as Tom Burnett apparently claims here (see 9:27 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 13] ) At the end of the call, which lasts just seconds, Tom says he will call back and then hangs up. [Burnett and Giombetti, 2006, pp. 62] Deena does not have time to tell him about the planes crashing into the World Trade Center. [Sacramento Bee, 9/11/2002] But she writes down everything he tells her. [Burnett and Giombetti, 2006, pp. 62] She notes the call having occurred at 9:27 a.m. [Longman, 2002, pp. 107] Yet, the 9/11 Commission will later conclude that the hijacker takeover of Flight 93 does not occur until a minute later, at 9:28 (see (9:28 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 38] Deena later wonders if her husband made this call before the hijackers took control of the cockpit, as he’d spoken quietly and quickly, as if he were being watched. He has an ear bud and a mouthpiece attached to a cord that hangs over his shoulder, which may have enabled him to use his phone surreptitiously. [Longman, 2002, pp. 107] According to Deena Burnett’s account, this is the first of four calls Tom makes to her from Flight 93, all or most of which he makes using his cell phone. [Federal Bureau of Investigation, 9/11/2001 pdf file; Associated Press, 9/13/2001; Burnett and Giombetti, 2006, pp. 75] However, a summary of passenger phone calls presented at the 2006 Zacarias Moussoui trial will state that Burnett makes only three calls from the plane; uses an Airfone, not his cell phone; and makes his frst call at 9:30, not 9:27 (see 9:30 a.m.-9:45 a.m. September 11, 2001). [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 9-10 pdf file] This is the first of over 30 phone calls made by passengers from Flight 93. [MSNBC, 7/30/2002]

Entity Tags: Mark Rothenberg, Deena Burnett, Tom Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to evidence presented at the 2006 Zacarias Moussaoui trial, passenger Tom Burnett makes just three phone calls from Flight 93 to his wife, Deena Burnett. According to the trial evidence, his first call, lasting 28 seconds, is at 9:30. At just before 9:38, he makes a second call, which lasts 62 seconds, and at 9:44 he makes his final call, lasting 54 seconds. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Although he was assigned a seat in row 4 near the front of the plane, records show he makes these calls using Airfones further back, in rows 24 and 25. [United States of America v. Zacarias Moussaoui, a/k/a Shaqil, a/k/a Abu Khalid al Sahrawi, Defendant., 4/11/2006 pdf file; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 9-10 pdf file] This evidence, however, contradicts the account given by Burnett’s wife. According to an FBI record of the interview, in her initial meeting with investigators (see (12:30 p.m.) September 11, 2001), Deena Burnett will say she received “a series of three to five cellular phone calls from her husband.” [Federal Bureau of Investigation, 9/11/2001 pdf file] But she will subsequently say consistently that she received four phone calls from him. And, rather than occurring between 9:30 and 9:44, she notes them as having occurred at 9:27, 9:34, 9:45, and 9:54. [Pittsburgh Post-Gazette, 9/13/2001; New York Times, 9/13/2001; CNN, 9/11/2002; Burnett and Giombetti, 2006, pp. 61-67; Hour of Power, 9/10/2006; MSNBC, 9/11/2006] While the trial evidence states that Tom Burnett makes his calls from the plane using Airfones, other accounts will report that he makes all—or all but one—of them using his cell phone. [Associated Press, 9/13/2001; Longman, 2002, pp. 107-111 and 118; Washington Post, 4/19/2002; San Francisco Chronicle, 4/21/2002; CBS News, 9/10/2003]

Entity Tags: Tom Burnett, Deena Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mark Rothenberg.Mark Rothenberg. [Source: Family photo]Tom Burnett, a passenger on the hijacked Flight 93, calls his wife Deena Burnett a second time from the aircraft and is told about the planes hitting the World Trade Center. [Sacramento Bee, 9/11/2002] Deena is on the phone with an FBI agent, reporting her husband’s previous call from the plane (see 9:31 a.m.-9:34 a.m. September 11, 2001), when she hears her call-waiting beep. She answers her husband’s call, making a note of the time. [Newsweek, 12/3/2001; Longman, 2002, pp. 109-110] Tom tells her the plane’s hijackers are “in the cockpit. The guy they knifed is dead.… I tried to help him, but I couldn’t get a pulse.” [Burnett and Giombetti, 2006, pp. 64] (According to journalist and author Jere Longman, Burnett is likely referring here to fellow passenger Mark Rothenberg. [Longman, 2002, pp. 107] ) Deena says: “Tom, they are hijacking planes all up and down the East coast. They are taking them and hitting designated targets. They’ve already hit both towers of the World Trade Center.” [Burnett and Giombetti, 2006, pp. 64] (When the FBI later interviews her (see (12:30 p.m.) September 11, 2001), Deena will say it seemed her husband was already aware at this time that other flights had crashed into the WTC, although this possibility is not specifically brought up during their call. [Federal Bureau of Investigation, 9/11/2001 pdf file] ) Tom says the hijackers are “talking about crashing this plane.” He adds: “Oh my gosh! It’s a suicide mission.” Deena hears him repeating the information she has told him to other people. When she asks who this is, he tells her he is talking to his seatmate. [Federal Bureau of Investigation, 9/11/2001 pdf file; Burnett and Giombetti, 2006, pp. 64] Tom wants to know if commercial aircraft have been hijacked, how many planes and which airlines are involved, and who is involved? [Longman, 2002, pp. 110] He then says: “We’re turning back toward New York. We’re going back to the World Trade Center. No, wait, we’re turning back the other way. We’re going south.” He reports: “We’re over a rural area. It’s just fields. I’ve gotta go.” He then hangs up. The call has lasted about two minutes. [Burnett and Giombetti, 2006, pp. 64] According to Longman, unlike his previous call, which he made using his cell phone, Tom Burnett makes this call using an Airfone. [Longman, 2002, pp. 110] But other reports will state that he makes all four of his calls from Flight 93 using his cell phone. [Associated Press, 9/13/2001; Washington Post, 4/19/2002; San Francisco Chronicle, 4/21/2002] According to notes of Deena Burnett’s later interview with the FBI, all Tom’s calls are made using his cell phone, but “one of the calls did not show on the caller identification as [Deena] was on the line with another call” when it was made. This could be referring to this second call, which occurred while Deena was on the phone with the FBI agent. [Federal Bureau of Investigation, 9/11/2001 pdf file]

Entity Tags: Tom Burnett, Deena Burnett, Mark Rothenberg

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An unknown flight attendant on Flight 93, later determined to be Sandy Bradshaw, calls the United Airlines maintenance facility in San Francisco, and reports that her plane has been hijacked. The San Francisco number is one that flight crews know to call if they need to report mechanical problems, obtain advice on troubleshooting, or request maintenance while in flight. [9/11 Commission, 8/26/2004, pp. 40; United States of America v. Zacarias Moussaoui, a/k/a Shaqil, a/k/a Abu Khalid al Sahrawi, Defendant., 4/11/2006 pdf file] Bradshaw makes her call from the rear of Flight 93, using an Airfone. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006 pdf file] A United Airlines maintenance employee initially answers the call. Shortly thereafter, it is taken over by a manager at the facility. Bradshaw reports that hijackers are in the cabin of her plane behind the first-class curtain, and also in the cockpit. They have pulled a knife, have killed a flight attendant, and have announced they have a bomb on board. The manager will later describe Bradshaw as being “shockingly calm” during the conversation. [9/11 Commission, 8/26/2004, pp. 40; United States of America v. Zacarias Moussaoui, a/k/a Shaqil, a/k/a Abu Khalid al Sahrawi, Defendant., 4/11/2006 pdf file] Bradshaw’s call lasts just under six minutes. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] The manager reports the emergency to his supervisor, who passes the information to the crisis center at United Airlines’ headquarters, outside Chicago. [USA Today, 8/12/2002; 9/11 Commission, 8/26/2004, pp. 40] After about 9:45-9:50, “everyone” in the crisis center will know “that a flight attendant on board” Flight 93 has “called the mechanics desk to report that one hijacker had a bomb strapped on and another was holding a knife on the crew.” [Wall Street Journal, 10/15/2001; 9/11 Commission, 8/26/2004, pp. 43] The manager at the San Francisco maintenance facility instructs the Airfone operator to try and reestablish contact with the plane, but the effort is unsuccessful. [9/11 Commission, 8/26/2004, pp. 40] At 9:50, Bradshaw will make another call from Flight 93, this time to her husband (see 9:50 a.m. September 11, 2001). [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 12 pdf file]

Entity Tags: United Airlines, Sandy Bradshaw

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Alice Hoglan.Alice Hoglan. [Source: Family photo]Mark Bingham, a passenger on Flight 93, tries to phone his mother from the plane but the attempted call is unsuccessful. [Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 5/13/2004 pdf file] Bingham’s mother, Alice Hoglan, is currently at the home of her brother, Vaughn Hoglan, and his wife, Kathy Hoglan, in Saratoga, California, where she has been staying for the last six months, helping the couple care for their young children. [Federal Bureau of Investigation, 9/17/2001; San Francisco Chronicle, 9/10/2003] Bingham tries to call her using a GTE Airfone in row 25, near the back of the plane. [9/11 Commission, 5/13/2004 pdf file; San Jose Mercury News, 9/10/2011; McMillan, 2014, pp. 122] The call is answered by Carol Phipps, a family friend who is staying with the Hoglans. Phipps picks up the phone in the kitchen, but finds there is no one on the line and so she hangs up. [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/17/2001] Information derived from a study of GTE Airfone records of calls from Flight 93 will later describe the call as having lasted five seconds. Bingham will try to call his mother again a minute later and, that time, his attempt will be successful (see (9:37 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/17/2001; 9/11 Commission, 5/13/2004 pdf file]

Entity Tags: Mark Bingham, Carol Phipps, Alice Hoglan

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mark Bingham.
Mark Bingham. [Source: Family photo]Mark Bingham, a passenger on Flight 93, calls his mother from the plane and tells her his flight has been taken over by three men who say they have a bomb. [Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 8/26/2004, pp. 41, 99] Bingham’s mother, Alice Hoglan, is currently at the home of her brother, Vaughn Hoglan, and his wife, Kathy Hoglan, in Saratoga, California, where she has been staying to help the couple care for their young children. [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/17/2001; San Francisco Chronicle, 9/10/2003] Bingham calls her using a GTE Airfone in row 25, near the back of the plane. [9/11 Commission, 5/13/2004 pdf file; San Jose Mercury News, 9/10/2011; McMillan, 2014, pp. 122]
Family Friend Answers the Call - The call is answered on the phone in the kitchen by Carol Phipps, a family friend who is staying with the Hoglans. “Get Alice or Kathy quickly,” Bingham says. “Is this Lee?” Phipps asks, referring to one of Bingham’s uncles. “No, get Alice or Kathy quickly,” he replies. [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/17/2001; Barrett, 2002, pp. 156] Phipps runs down the hallway and fetches Kathy Hoglan from her bedroom. Kathy Hoglan goes to the kitchen and takes over the call. [Federal Bureau of Investigation, 9/17/2001; Longman, 2002, pp. 129] As she is running to the phone, she looks at the clock and sees the time is 6:44 a.m. Pacific Time, which is 9:44 Eastern Time. [Federal Bureau of Investigation, 9/11/2001] However, according to information later derived from a study of GTE Airfone records of calls from Flight 93, the call is made seven minutes before this, at 9:37 a.m. [9/11 Commission, 5/13/2004 pdf file]
Bingham Tells His Aunt His Plane Has Been Hijacked - Kathy Hoglan recognizes her nephew’s voice when Bingham starts talking. [Federal Bureau of Investigation, 9/11/2001] He says: “This is Mark. I just want to tell you I’m on a plane and it’s being hijacked.” Kathy Hoglan gets a piece of paper and asks him what flight he is on. “United Flight 93,” he says. [Federal Bureau of Investigation, 9/17/2001] Kathy Hoglan writes this down. [Longman, 2002, pp. 130] “I want to let you guys know that I love you, in case I don’t see you again,” Bingham continues. “We love you too,” Kathy Hoglan says. She tells her nephew to stay on the line and that she is going to get his mother. She heads down the hall and bumps into her sister-in-law, who heard the phone ringing and then came out of her bedroom. She lets Alice Hoglan know what is happening. “Alice, come talk to Mark; he’s been hijacked,” she says. She then gives Bingham’s mother the phone and the piece of paper, which has “United” and “Flight 93” written on it.
Bingham Says Three Men Have Taken Over His Plane - After Alice Hoglan takes the phone, she recognizes the voice of her son on the line. He begins by telling her, “Hello Mom, this is Mark Bingham.” [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/17/2001; Federal Bureau of Investigation, 9/17/2001; Barrett, 2002, pp. 156] Alice Hoglan finds it strange that he has used his full name to introduce himself. [Pittsburgh Post-Gazette, 10/28/2001] “He was so flustered, I guess, giving me his last name,” she will later comment. [ABC, 9/11/2001] “I remember being amused that he used his last name,” she will say. [San Francisco Chronicle, 9/10/2003] Bingham then says: “I want to let you know I love you. I love you all.” Alice Hoglan tells him she loves him too. [Federal Bureau of Investigation, 9/17/2001] “I’m flying from Newark to San Francisco,” Bingham continues and then says: “I’m calling from the Airfone. The plane has been taken over by three guys. They say they have a bomb.” [Federal Bureau of Investigation, 9/11/2001] (However, there are actually four hijackers, not three, on his plane. [9/11 Commission, 7/24/2004, pp. 456] )
Bingham Apparently Speaks to Another Passenger - Alice Hoglan asks her son, “Who are these guys?” [Federal Bureau of Investigation, 9/11/2001] Bingham does not answer and his mother wonders if he didn’t hear her question. There is an interruption for about five seconds and then he says: “You’ve got to believe me. It’s true.” “I do believe you Mark,” Alice Hoglan says and then she asks again, “Who are they?” There is another pause lasting about five seconds. Alice Hoglan can hear activity and voices in the background. She gets the impression that her son is distracted because someone is talking to him. The line then goes dead. [Federal Bureau of Investigation, 9/17/2001]
Bingham's Call Lasts Almost Three Minutes - The call lasts two minutes 46 seconds before breaking off. [9/11 Commission, 5/13/2004 pdf file] Alice Hoglan will estimate that her son spends about 90 seconds of it with Phipps, including the time it takes Phipps to get Kathy Hoglan on the line; about 30 seconds with Kathy Hoglan; and about a minute with her. She will describe him as sounding “calm, controlled, matter-of-fact, and focused” during their conversation (see (9:37 a.m.-10:03 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/17/2001] Bingham will subsequently make two more attempts at calling his mother, but without success (see 9:41 a.m. September 11, 2001). [9/11 Commission, 5/13/2004 pdf file] Alice Hoglan will call 9-1-1 to report what has happened and be put through to the FBI (see (Between 9:41 a.m. and 10:00 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/17/2001] She will also try calling her son on his cell phone and leave two messages for him on his voicemail. [Federal Bureau of Investigation, 9/11/2001; Barrett, 2002, pp. 157-158]

Entity Tags: Mark Bingham, Carol Phipps, Kathy Hoglan, Alice Hoglan

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Lauren Grandcolas.Lauren Grandcolas. [Source: Family photo / AP]At 9:39 a.m., Flight 93 passenger Lauren Grandcolas calls her husband in San Rafael, California, leaving him a 46-second message on the answering machine. [Pittsburgh Post-Gazette, 10/28/2001; 9/11 Commission, 8/26/2004, pp. 42; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Some reports state that she is using a cell phone. [Houston Chronicle, 9/12/2001; Chicago Tribune, 9/14/2001; USA Today, 9/25/2001] But the Pittsburgh Post-Gazette says she uses an Airfone. [Pittsburgh Post-Gazette, 10/28/2001] Her husband, Jack Grandcolas, later describes that she sounds “very, very calm.” [Associated Press, 9/12/2001] According to some early reports, she says, “We have been hijacked,” and “They”—presumably meaning the hijackers—“are being kind.” [Houston Chronicle, 9/12/2001; Washington Post, 9/12/2001; Chicago Tribune, 9/14/2001; Time, 9/16/2001] But in other accounts, she does not specify that her plane has been hijacked. She reportedly begins, “Honey, are you there? Jack, pick up sweetie. Okay, well I just wanted to tell you I love you. We’re having a little problem on the plane.” She continues, “I’m comfortable and I’m okay… for now. Just a little problem. So I just love you. Please tell my family I love them too. Bye, honey.” According to some accounts, Grandcolas then passes the phone to fellow passenger Elizabeth Wainio, who is sitting next to her, and tells her to call her family. [New York Times, 9/13/2001; Pittsburgh Post-Gazette, 10/28/2001; Longman, 2002, pp. 128; MSNBC, 9/11/2006] The Wall Street Journal reports that Grandcolas’s voice can be heard at the end of her recorded message saying to another passenger, “Now you call your people.” [Wall Street Journal, 5/26/2005] Yet, according to a summary of passenger phone calls presented at the 2006 trial of Zacarias Moussaoui, this could not be the case, as Grandcolas tries to make a further seven calls over the following four minutes. These are apparently either unsuccessful or quickly disconnected, lasting between “0 seconds” and “7 seconds.” They appear to include four more attempts at calling her husband, and one attempt to call her sister Vaughn Lohec. According to the summary, Wainio does not make a phone call until later, at just before 9:54 a.m. The summary also claims that, although Wainio and Grandcolas had originally been assigned seats next to each other in row 11, they are now in different parts of the plane. While Wainio is in row 33, Grandcolas is now in row 23, and there is no passenger next to her who also makes a phone call. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]

Entity Tags: Elizabeth Wainio, Lauren Grandcolas, Jack Grandcolas

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mark Bingham, a passenger on Flight 93, makes two attempts at calling his mother, Alice Hoglan, from the plane after his previous call with her was cut off, but both attempts are unsuccessful. [Federal Bureau of Investigation, 9/17/2001; 9/11 Commission, 5/13/2004 pdf file] Bingham tries making the calls using a GTE Airfone near the back of the plane. [9/11 Commission, 5/13/2004 pdf file; McMillan, 2014, pp. 122] He has just spoken to Hoglan, but the call broke off after less than three minutes (see (9:37 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 5/13/2004 pdf file] He tries calling her again a minute and a half after that call ended, but dials the wrong number by mistake. He tries calling her once more 33 seconds later, but despite dialing the correct number this time, the attempt is unsuccessful. The first of these unsuccessful calls lasts 0 seconds while the second lasts three seconds, according to information that will later be derived from a study of GTE Airfone records of calls from Flight 93. [9/11 Commission, 5/13/2004 pdf file] Hoglan will make no mention of her phone ringing at the time her son attempts these two calls when she is interviewed by the FBI about her experiences this morning. [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/17/2001]

Entity Tags: Alice Hoglan, Mark Bingham

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Todd Beamer.
Todd Beamer. [Source: Family photo]After having trouble getting authorization on an Airfone to call his family (see 9:43 a.m. September 11, 2001), Flight 93 passenger Todd Beamer is able to speak to GTE customer service supervisor Lisa Jefferson. Jefferson, who quickly alerts the FBI about Beamer’s call, talks to him for 13 minutes. According to a report in the London Observer, she has the FBI simultaneously on another line, offering guidance. She immediately asks Beamer for details of the flight, like “What is your flight number? What is the situation? Where are the crew members?” With the help of a flight attendant sitting next to him, Beamer details the numbers of passengers and crew on the plane. He says the hijackers have divided the passengers into two groups, with ten of them in first class at the front of the plane, and 27 in the back. (Jefferson’s written summary of the conversation will say that the larger number of passengers was in the front. However, Beamer’s wife later says that Jefferson informed her it was in fact the other way around.) According to some reports, Beamer says three people have hijacked the plane. Two of them, armed with knives, are in the cockpit and have locked the door; the third is in first class with what appears to be a bomb strapped around his waist. A curtain has been closed separating first class from the coach section of the plane. Other accounts claim the hijacker with the bomb is in fact in the rear of the plane. According to one report in the Pittsburgh Post-Gazette, Beamer describes four hijackers in total: the two in the cockpit, the one with the bomb guarding the passengers in the back of the plane, and a fourth in first class. But the Orlando Sentinel says Beamer tells Jefferson he is free to talk because the hijacker in first class has closed the curtain, indicating there is no hijacker at the back of the plane. (Beamer himself is at the back of plane, calling from a phone in row 32.) According to an early article in Newsweek, he says that one passenger is dead and he doesn’t know about the pilots. However, journalist and author Jere Longman later writes that Beamer describes to Jefferson two people on the floor in fist class, possibly dead. The flight attendant next to him can be overheard saying these are the plane’s captain and co-pilot. The attendant does not mention their names or say they are wearing uniforms, but she sounds certain. Beamer then repeats what the attendant has told him. At some point in the call, Beamer asks, “Do you know what [the hijackers] want? Money or ransom or what?” He seems unaware of the other hijackings that have occurred. Jefferson informs him of the two planes crashing in New York. [Chicago Tribune, 9/16/2001; Pittsburgh Post-Gazette, 9/19/2001; Newsweek, 9/22/2001; Pittsburgh Post-Gazette, 9/22/2001; Pittsburgh Post-Gazette, 10/28/2001; Observer, 12/2/2001; Longman, 2002, pp. 198-200; Orlando Sentinel, 9/5/2002; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 11 pdf file] Beamer says of the hijackers, “It doesn’t seem like they know how to fly the plane.” [San Francisco Chronicle, 9/17/2001] He also tells Jefferson about himself, including where he is from, that he has two sons, and that his wife is expecting a third child in January. [Pittsburgh Post-Gazette, 9/22/2001] He tells her, “I just want to talk to somebody and just let someone know that this is happening.” [Longman, 2002, pp. 204]

Entity Tags: Federal Bureau of Investigation, Lisa Jefferson, Todd Beamer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Andy Studdert, United Airlines’ chief operating officer, tries to devise a plan on how a non-pilot could land a Boeing 757, in case the passengers and crew on Flight 93 are able to retake control of their plane from its hijackers. [Center for Values-Driven Leadership, 4/23/2012] At around 9:35 a.m., a flight attendant, later determined to be Sandy Bradshaw, called the United Airlines maintenance office in San Francisco, California, from Flight 93 and reported that her plane had been hijacked (see 9:35 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 40; United States of America v. Zacarias Moussaoui, a/k/a Shaqil, a/k/a Abu Khalid al Sahrawi, Defendant., 4/11/2006 pdf file] Sometime between 9:45 a.m. and 9:50 a.m., the maintenance office called Rich Miles, a manager working in the crisis center at United Airlines’ headquarters, near Chicago, and told him about Bradshaw’s call. Miles immediately passed on the information to others in the crisis center. [9/11 Commission, 11/21/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 43]
Manager and Pilots Discuss How Flight 93 Might Be Landed - The information about Bradshaw’s call apparently prompts Studdert to start developing a plan on how Flight 93 might be landed if its passengers and crew are able to regain control of the aircraft from the hijackers. After he learns about the call, he will later describe, “My mind immediately said, ‘Okay, so if they’re successful, I gotta land them.’” He therefore thinks, “I gotta get some guys working on a protocol on how a non-pilot can land a 757.” He grabs a couple of the airline’s chief pilots who are in the crisis center with him and says to them: “Guys, we may get this plane back. Which one of the flight attendants do you wanna have land this thing?” Studdert will recall that he and the chief pilots then work “on a protocol, which would work as a, what’s called a Cat III [category three] airplane, which means it could land itself if pointed to the right airport.” However, a few minutes later, Studdert and the chief pilots find out that Flight 93 has crashed and so have to abandon their plan. [Center for Values-Driven Leadership, 4/23/2012] (Flight 93 reportedly crashes at 10:03 a.m. (see (10:03 a.m.-10:10 a.m.) September 11, 2001 and (10:06 a.m.) September 11, 2001) and by 10:15 a.m., according to the 9/11 Commission, personnel at United Airlines’ headquarters have “confirmed that an aircraft had crashed” in Pennsylvania and “believed that this was Flight 93.” Studdert is therefore presumably alerted to the crash shortly after it occurs. [9/11 Commission, 8/26/2004, pp. 46-47] )
Manager Claims His Airline Was Told about the Plan to Take Back Flight 93 - According to Studdert, Bradshaw told the United Airlines maintenance office in San Francisco that “the crew [of Flight 93] had been killed and that the passengers and the… remaining crew were gonna try to take the flight back.” This is presumably why he works on a plan for how a non-pilot might land the plane. [Center for Values-Driven Leadership, 4/23/2012] However, the two employees Bradshaw talked to at the maintenance office will apparently contradict Studdert’s account. They will tell investigators that Bradshaw said her plane had been hijacked and stated where on the plane the hijackers were, that the hijackers had said they had a bomb, had carried knives, and had attacked and killed a flight attendant. The two employees will make no mention, though, of Bradshaw saying the passengers and crew were going to try and retake control of the plane. [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/11/2001; 9/11 Commission, 11/21/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 40] A few calls are made from Flight 93 in which the caller mentions the plan to try and retake control of the plane (see (9:47 a.m.) September 11, 2001, 9:50 a.m. September 11, 2001, 9:54 a.m. September 11, 2001, Shortly Before 9:58 a.m. September 11, 2001, and (Between 9:58 a.m. and 10:05 a.m.) September 11, 2001). However, these are made to the callers’ relatives and a supervisor for GTE Airfone, so Studdert is presumably unaware of them at present. [Longman, 2002, pp. 118, 153-154, 172, 176, 203; 9/11 Commission, 8/26/2004, pp. 42, 44-45]

Entity Tags: Andrew P. Studdert

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Elizabeth Wainio.
Elizabeth Wainio. [Source: Family photo]Honor Elizabeth Wainio, a 27-year-old passenger on board Flight 93, calls her stepmother Esther Heymann, who is in Cantonsville, Maryland. [Chicago Tribune, 9/30/2001; Pittsburgh Post-Gazette, 10/28/2001] According to journalist and author Jere Longman, the call starts “shortly past nine-fifty.” Official accounts say it starts at 9:54, or seconds before. [Longman, 2002, pp. 167; 9/11 Commission, 8/26/2004, pp. 44; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Wainio begins, “We’re being hijacked. I’m calling to say good-bye.” She says a “really nice person” next to her has handed her the phone and told her to call her family. News reports suggest this person is Lauren Grandcolas, who had been assigned a seat by Wainio in row 11 of the plane. [Pittsburgh Post-Gazette, 10/28/2001; Longman, 2002, pp. 167-168; MSNBC, 9/3/2002; MSNBC, 9/11/2006] But according to a summary of passenger phone calls presented at the 2006 Zacarias Moussaoui trial, Wainio and Grandcolas are now separated and sitting in different areas of the plane. Wainio is now in row 33 along with fellow passenger Marion Britton and an unnamed flight attendant. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] According to some reports, Wainio is using a cell phone. Newsweek states that she actually tells her stepmother she is using a cell phone loaned to her by another passenger. [Newsweek, 9/22/2001; Chicago Tribune, 9/30/2001] But the Pittsburgh Post-Gazette claims she uses an Airfone. [Pittsburgh Post-Gazette, 10/28/2001] According to Longman, there are “long silences” throughout the call. [MSNBC, 7/30/2002] Heymann cannot hear anyone in the background: “She could not hear any conversation or crying or yelling or whimpering. Nothing.” [Longman, 2002, pp. 172] Longman describes that Heymann gets the feeling her stepdaughter is “resigned to what was going to happen to her. And that she actually seemed to be leaving her body, going to a better place. She had had two grandmothers who were deceased, and at one point she told her [step]mother, ‘They’re waiting for me.’” [MSNBC, 7/30/2002] Wainio also talks about her family, and says she is worried about how her brother and sister will handle this terrible news. [Longman, 2002, pp. 168] Accounts conflict over how long her call lasts and when it ends (see (Between 9:58 a.m. and 10:05 a.m.) September 11, 2001).

Entity Tags: Jere Longman, Lauren Grandcolas, Esther Heymann, Elizabeth Wainio

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Since 9:45 a.m., Flight 93 passenger Todd Beamer has been talking by Airfone to Lisa Jefferson, a GTE customer service supervisor (see 9:45 a.m.-9:58 a.m. September 11, 2001). Beamer is a devout Christian, and asks Jefferson to recite the Lord’s Prayer with him. He then recites the 23rd Psalm. He also gives her his home phone number and tells her to contact his wife if he does not survive, and let his family know how much he loves them. [San Francisco Chronicle, 9/17/2001; Pittsburgh Post-Gazette, 9/22/2001; Longman, 2002, pp. 198-200] He tells Jefferson that some of the passengers are going to “jump” the hijacker who claims to have a bomb, and try to seize control of the plane. He says, “We’re going to do something. I know I’m not going to get out of this.” In the background, Jefferson can hear an “awful commotion” of people shouting, and women screaming, “Oh my God,” “God help us,” and “Help us Jesus.” Beamer lets go of the phone but leaves it connected. Jefferson can hear him speaking to someone else, saying the words that later become famous: “Are you ready guys? Let’s roll” (alternate version: “You ready? Okay. Let’s roll”). [Newsweek, 9/22/2001; Pittsburgh Post-Gazette, 10/28/2001; Longman, 2002, pp. 203-204] Beamer reportedly talks to Jefferson for 13 minutes, meaning his last words to her are at 9:58 a.m. [Pittsburgh Post-Gazette, 9/16/2001; Pittsburgh Post-Gazette, 9/19/2001] Jefferson then hears more screaming and other commotion. She remains on the phone until after the time Flight 93 crashes (see (9:59 a.m.-10:49 a.m.) September 11, 2001). [Orlando Sentinel, 9/5/2002]

Entity Tags: Lisa Jefferson, Todd Beamer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Lisa Beamer.Lisa Beamer. [Source: NBC]Since 9/11, Lisa Beamer—whose husband Todd Beamer died on Flight 93—has reportedly had one “nagging question.” According to Newsweek, she’d wondered, “Why had her husband, a man so attached to his cell phone that [she] had to confiscate it when they went on vacation, not called her from the plane? Other passengers had called home from Flight 93 to say goodbye and talk to their loved ones. Why not Todd?” [Newsweek, 12/3/2001] This evening, she receives a call from her family liaison with United Airlines, informing her that the FBI has released information that Todd made a call from the flight: Using a GTE Airfone, he’d spoken to an operator in the Chicago area. The FBI had been keeping the information private until it reviewed the material. The liaison reads her a summary of the call written by Lisa Jefferson, the GTE supervisor with whom Todd had spoken (see 9:45 a.m.-9:58 a.m. September 11, 2001). [Beamer and Abraham, 2002, pp. 185-186] During the call, Jefferson had asked Todd if he’d wanted to be connected to his wife. However, as Jefferson later recalls, he’d “said no, that he did not want to upset her as they were expecting their third child in January.” [Orlando Sentinel, 9/5/2002] Instead, he’d asked Jefferson to contact his family if he didn’t “make it out of this.” [Longman, 2002, pp. 200] In her book, published in 2002, Lisa Beamer writes that she was “so glad he didn’t” contact her from the plane, because, “Had I learned about Todd’s circumstances by hearing his voice from the plane, I no doubt would have lost it.” While Lisa Beamer only learns of her husband’s call from Flight 93 on this day, the CEO of the company for which he’d worked appears to have been aware of its details a day earlier (see September 13, 2001). [Beamer and Abraham, 2002, pp. 184-185 and 201-202]

Entity Tags: Lisa Beamer, Todd Beamer, Lisa Jefferson, United Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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