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Personnel at United Airlines’ headquarters, near Chicago, are subjected to a surprise training exercise in which they are led to believe that one of their planes has crashed, and their experience with this exercise allegedly means they will be better able to respond to the 9/11 attacks. [USA Today, 8/13/2002; 9/11 Commission, 11/20/2003 pdf file; Studdert, 5/26/2015 pdf file; Dubuque Telegraph Herald, 11/12/2015]
Manager Is Concerned that the Airline Is Unprepared for an Accident - Andy Studdert, United Airlines’ chief operating officer, has been concerned that, since it hasn’t suffered a real accident in over 15 years, United Airlines is unprepared to respond properly should one occur now. “I was worried we’d become cocky,” he will later comment. “We thought it couldn’t happen to us.” Around March this year, therefore, he told the airline’s other managers, “One of these days, I’m gonna come in here and I’m gonna do a no-notice drill.” [Center for Values-Driven Leadership, 3/15/2012; Center for Values-Driven Leadership, 4/26/2012] A “no-notice” drill is an exercise that is conducted without its participants being given any formal advance notice of when it will occur. [US Department of Justice, 5/21/2000; Inglesby, Grossman, and O'Toole, 2/1/2001; Oak Ridge Institute for Science and Education, 10/15/2011]
Pilot Is Told to Pretend His Plane Is Experiencing an Emergency - Today, Studdert holds this no-notice exercise. Only a few people know about it in advance. Studdert tells a United Airlines employee who he will refer to as his “safety guy” to contact the pilot of a flight to Australia and give them some instructions. The pilot is therefore told he needs to call in during his flight and report an emergency. He should say there is an “uncontained number three engine failure, rapid descent, decompression,” but stop talking halfway through the word “decompression” and then go silent. He should also turn off the plane’s transponder. [Center for Values-Driven Leadership, 3/15/2012; Dubuque Telegraph Herald, 11/12/2015] (A transponder is a device that sends an aircraft’s identifying information, speed, and altitude to air traffic controllers’ radar screens. [Washington Post, 9/16/2001] )
Airline Personnel Think One of Their Planes Has Crashed - The simulated emergency takes places this afternoon. At around 2 o’clock, Studdert is interrupted by his secretary, Maryann Irving, who rushes into his office and tells him a Boeing 747 has lost contact while flying over the Pacific Ocean. In response, he runs to the airline’s operations center. [Wall Street Journal, 10/15/2001; Center for Values-Driven Leadership, 3/15/2012] Airline employees believe the apparently troubled aircraft has crashed. Some of them are upset and some become physically ill. [Dubuque Telegraph Herald, 11/12/2015] “There are people throwing up in the hall; there are people crying; there are people just staring out the windows,” Studdert will describe.
Personnel Think the Crisis Is Real for 30 Minutes - Since no one in the operations center is able to contact the apparently troubled aircraft, Studdert opens the airline’s crisis center. [Center for Values-Driven Leadership, 3/15/2012] The crisis center, according to journalist and author Jere Longman, is “a terraced, theater-like room that resembled NASA’s Mission Control.” [Longman, 2002, pp. 77] Opening it, according to Studdert, is a significant course of action. When this happens, everyone working for the airline becomes responsible either for running the airline or acting to support the management of the emergency. This means that “3,000 people are put on an immediate activation.” [Center for Values-Driven Leadership, 4/23/2012] United Airlines employees believe one of their planes has crashed for about 30 minutes and then Studdert reveals that the apparent catastrophe is just an exercise scenario. [USA Today, 8/13/2002] He gets on the crisis center’s communications link, which, he will say, “has got 170 stations and people all over the country, all over the world,” and announces, “This has been a no-notice drill; there is no event; everything’s fine.”
Employees Are Furious about the Exercise - The reaction to the exercise in the days after it takes place will be particularly bitter and Studdert will face severe criticism for running it. “I had the board members calling; I had the unions demanding I be fired; I had people telling me I’m the most evil person in the world,” he will recall. [Center for Values-Driven Leadership, 3/15/2012; Center for Values-Driven Leadership, 4/26/2012] Some employees “wanted to kill me,” he will say.
Exercise Has Similarities to the Situation Experienced on September 11 - It is unclear whether Studdert’s exercise has a beneficial or a detrimental effect on the ability of United Airlines to respond to the hijackings 12 days later, on September 11. Studdert will claim that it prepares employees to manage the events of September 11 and reveals weaknesses, such as outdated phone numbers, which are quickly corrected. [Center for Values-Driven Leadership, 4/26/2012; Dubuque Telegraph Herald, 11/12/2015] “It’s amazing, after 9/11… how many people came up to me and thanked me [for running the exercise], because we were ready,” he will say. [Center for Values-Driven Leadership, 3/15/2012] It is possible, however, that it will cause some United Airlines employees to initially think the reports about the terrorist attacks on September 11 are part of another exercise, although accounts are contradictory (see (8:50 a.m.-9:03 a.m.) September 11, 2001). [USA Today, 8/13/2002; Chicago Tribune, 7/16/2003] The scenario of Studdert’s exercise in fact has some similarities with the situation that operations center personnel have to deal with on September 11. On that day, communication with Flight 175R12;the first of the two United Airlines planes that are hijackedR12;will be lost (see 8:51 a.m.-8:53 a.m. September 11, 2001) and the plane will have its transponder code changed, although the transponder will not be turned off (see 8:46 a.m.-8:47 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 20-21] Communication will subsequently be lost with Flight 93R12;the second United Airlines plane to be hijacked (see 9:27 a.m. September 11, 2001 and (9:29 a.m.) September 11, 2001)R12;and that plane’s transponder will be turned off (see (9:40 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 38-39, 43]
Crisis Center Holds Quarterly Exercises - The United Airlines crisis center usually runs exercises four times a year. Most of these deal with safety issues, but security scenarios are also rehearsed, according to Ed Soliday, the airline’s vice president of safety and security. Typically, the 9/11 Commission will be told, these exercises “are scripted” and based around an act of bioterrorism or an international incident. United Airlines has also practiced hijacking scenarios, according to Soliday, although none of these dealt with the threat of an aircraft being used as a weapon. [9/11 Commission, 11/20/2003 pdf file; 9/11 Commission, 11/21/2003 pdf file]

Entity Tags: Andrew P. Studdert, Maryann Irving, United Airlines, Ed Soliday

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

New York City’s Emergency Operations Center (EOC) set up at Pier 92 on the Hudson River following the 9/11 attacks.New York City’s Emergency Operations Center (EOC) set up at Pier 92 on the Hudson River following the 9/11 attacks. [Source: ArcNews]At Pier 92 on the Hudson River, preparations are underway for a training exercise due to take place there the following day. The exercise, called Tripod, which had been scheduled months earlier, is intended to test how well New York’s Office of Emergency Management (OEM) can administer treatment in response to a biological-terrorism attack (see September 12, 2001). [New York Magazine, 10/15/2001; Giuliani, 2002, pp. 355] Pier 92, located just over four miles north-northwest of the World Trade Center, has been set up as a model distribution station where the simulated victims will be treated. [Jenkins and Edwards-Winslow, 9/2003, pp. 15 and 20] Ken Longert, the owner of a theatrical lighting business, arrives at the pier at 7:00 a.m. to help get the place ready for the exercise. He will later recall, “Two or three hundred cadets [presumably with the New York police and fire departments] were there, learning the proper procedures in case some kind of disaster hit New York.” Longert will recall that, seconds after the second WTC tower is hit at 9:03, “all the people from OEM disappeared” from the pier. [DiMarco, 2007, pp. 457-458] After OEM’s original command center is destroyed when WTC 7R12;where it is locatedR12;collapses (see (5:20 p.m.) September 11, 2001), Pier 92 will be selected as the location for the substitute command center. [9/11 Commission, 5/19/2004] Members of OEM staff have also arrived early this morning at the OEM offices in WTC 7 to prepare for the exercise (see 8:48 a.m. September 11, 2001). [Jenkins and Edwards-Winslow, 9/2003, pp. 15]

Entity Tags: Tripod, Office of Emergency Management, Ken Longert

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John OdermattJohn Odermatt [Source: Queens Gazette]New York City’s Office of Emergency Management (OEM) is responsible for coordinating the city’s response to major incidents, including terrorist attacks. [9/11 Commission, 7/24/2004, pp. 283-284] Its offices are in Building 7 of the World Trade Center. Today is reportedly “going to be a busy day at the OEM,” as staff members have come to work early to prepare for Tripod, a major biological-terrorism training exercise scheduled for September 12 (see September 12, 2001). Their building shakes when the North Tower is hit at 8:46 a.m. OEM Commissioner John Odermatt initially believes a freak accident has occurred involving a ground-to-air missile, but soon after, OEM is informed that a plane hit the North Tower. Immediately, OEM staff members begin to activate their emergency command center, located on the 23rd floor of WTC 7 (see June 8, 1999). [Jenkins and Edwards-Winslow, 9/2003, pp. 15] They call agencies such as the New York fire and police departments, and the Department of Health, and direct them to send their designated representatives to the OEM. They also call the Federal Emergency Management Agency (FEMA) and request at least five federal Urban Search and Rescue Teams. [9/11 Commission, 7/24/2004, pp. 293] According to the 9/11 Commission, OEM’s command center will be evacuated at 9:30 a.m. due to reports of further unaccounted for planes (see (9:30 a.m.) September 11, 2001). By that time, none of the outside agency liaisons will have arrived. [9/11 Commission, 7/24/2004, pp. 305] Other accounts indicate the command center may be evacuated earlier, possibly even before the second tower is hit (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001).

Entity Tags: Office of Emergency Management, Tripod, John Odermatt

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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