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Personnel on Air Force One, the president’s plane, are unclear about what is happening in the United States and receive a number of incorrect reports about the terrorist attacks, leading one officer to wonder if a nation-state is responsible for the attacks. [Politico Magazine, 9/9/2016] Air Force One is currently on the ground at Sarasota-Bradenton International Airport in Florida. [US President, 9/2001; US Air Force, 2/29/2012 pdf file] Master Sergeant Dana Lark, superintendent of communications on the plane, followed the television coverage of the first crash at the World Trade Center and then saw the second plane hitting the WTC live on TV, at 9:03 a.m. (see 9:03 a.m. September 11, 2001). However, she and her colleagues are unable to acquire precise information about what is happening. She will later recall: “We still didn’t know what the hell was going on. We’re just monitoring the Secret Service and staff radio channels. It was chaos. What’s next?” They subsequently receive inaccurate reports about the attacks. “All of a sudden, other reports start coming in—explosion at the White House, car bomb at the State Department” (see (Between 9:50-10:40 a.m.) September 11, 2001), Lark will say. In the confusion, Lark wonders if a nation-state such as Russia is responsible for what is happening. “I’m thinking Cold War, the big bad Soviet bear,” she will recall. “This was an extensive attack. Could this be a nation-state?” Even after Air Force One takes off from the Sarasota airport, at around 9:55 a.m. (see 9:54 a.m. September 11, 2001), personnel on the plane continue receiving incorrect reports and remain unclear about what is going on. “As we’re taking off, you’re still getting all this misinformation” and “[y]our head was spinning, trying to figure out what had actually happened,” Lark will describe. “The only thing we knew for sure, because we’d seen it with our own eyes,” according to Lark, “was that the World Trade Center had been hit.” [Politico Magazine, 9/9/2016]

Entity Tags: Dana Lark

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Edward Marinzel.Edward Marinzel. [Source: Command Group]Secret Service agents and other staffers with President Bush in Florida are worried about Bush’s safety while he is at the Emma E. Booker Elementary School in Sarasota, and some of them are concerned that terrorists might try to attack the school. [Studies in Intelligence, 9/2006 pdf file; Politico Magazine, 9/9/2016] Bush and his entourage arrived at the school, where the president is now attending a reading demonstration, shortly before 9:00 a.m. (see (8:55 a.m.) September 11, 2001). [Sammon, 2002, pp. 41; Washington Times, 10/7/2002] Members of the president’s staff who are in a holding room at the school while Bush listens to the reading demonstration are promptly informed about the second hijacked plane crashing into the World Trade Center after the attack occurs (see Shortly After 9:03 a.m. September 11, 2001). [White House, 8/12/2002; White House, 8/12/2002] Karl Rove, Bush’s senior adviser, who is at the school, will later comment that while details of the terrorist attacks in New York are “hazy,” it is clear that “unknown assailants [are] executing a well-planned attack, of unknown dimensions, against America.” [Rove, 2010, pp. 251] Secret Service agents responsible for protecting the president therefore have serious concerns that Bush could be in danger at the school.
Secret Service Worries that Bush Could Be a Target - Dave Wilkinson, assistant special agent in charge of the presidential protection division, will recall that he and other agents at the school are worried that Bush could be targeted by the terrorists. They ask each other, “Is there any direction of interest towards the president… or is this just an attack on New York?” The Secret Service determines that the attacks “might be an effort to decapitate the government,” according to Rove. [Politico Magazine, 9/9/2016] The belief of Bush’s agents is, “[T]he president’s whereabouts are known; somebody is going to be flying an airplane into the school,” Rove will say. [Austin American-Statesman, 5/18/2013]
Lead Agent Wants to Leave the School 'as Fast as Possible' - Edward Marinzel, the head of Bush’s Secret Service detail, has “quite a worried look on his face,” Mike Morell, Bush’s CIA briefer, will recall. [Studies in Intelligence, 9/2006 pdf file] Marinzel “wanted to get the hell out of [the school] as fast as possible,” Morell will say. Representative Adam Putnam (R-FL), who is at the school, overhears Secret Service agents telling members of Bush’s staff, “We need to get [Bush] secure.” But before the president and his entourage leave the school, there is “angst from the Secret Service that we don’t know what’s out there,” according to Andrew Card, Bush’s chief of staff.
CIA Officer Is Worried about a Plane Crashing into the School - Other members of Bush’s entourage are concerned about the president’s vulnerability while he is at the school. There is “the fear of the unknown” among the president’s staff, according to Brian Montgomery, the White House’s director of advance. “We didn’t know if someone had put a biological agent or chemical agent at the school,” he will say. [Politico Magazine, 9/9/2016] Morell is particularly worried that Bush could be the target of an attack. He will recall that he grows “increasingly concerned about [Bush’s] safety as well as the safety of others at the school” while Bush is in the holding room, where he goes after listening to the reading demonstration (see (9:16 a.m.-9:29 a.m.) September 11, 2001). [Studies in Intelligence, 9/2006 pdf file] “I was really worried that someone was going to fly a plane into that school,” Morell will say. [Politico Magazine, 9/9/2016] He thinks about telling Marinzel of his concern, but decides not to, determining that Marinzel has probably already considered this scenario. [Studies in Intelligence, 9/2006 pdf file; Morell and Harlow, 2015, pp. 49]
Bush's Visit Is Public Knowledge - Bush’s plan to visit Sarasota today was publicly announced four days ago, on September 7 (see September 7, 2001). [White House, 9/7/2001] “The fact that the president would be at Booker Elementary at this hour, on this day, had been public knowledge for days,” Morell will point out. [Morell and Harlow, 2015, pp. 49] The planned visit has been “big news” in Sarasota, according to journalist and author Mark Bowden. [Bowden, 2012, pp. 3] Therefore, Morell will say, “anyone could have known about it.” [Politico Magazine, 9/9/2016]
Bush Would Be Safer in His Limousine - Philip Melanson, an expert on the Secret Service, will note that at the current time, Bush would be “safer in that presidential limo, which is bombproof and blastproof and bulletproof.” [St. Petersburg Times, 7/4/2004] And yet, apparently, no attempt is made to evacuate him from the school and move him to somewhere more secure for more than 30 minutes after the second hijacked plane crashed into the WTC, and it became obvious that America was under attack. Instead, Bush will only leave the school at around 9:35 a.m. (see (9:34 a.m.) September 11, 2001). [Washington Times, 10/8/2002; 9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: Dave Wilkinson, Adam Putnam, Brian Montgomery, US Secret Service, Andrew Card, Michael J. Morell, Edward Marinzel, George W. Bush, Karl C. Rove, Philip Melanson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The second plane hitting the World Trade Center (see 9:03 a.m. September 11, 2001) causes internal alarms to go off in WTC Building 7, located just a few hundred feet away from the Twin Towers. The alarms warn there is no water pressure and that the building’s emergency power generator has been activated. Office of Emergency Management (OEM) staff, based in Building 7, immediately request air security over New York. They are told that federal support is on its way, but the Federal Aviation Administration instructs them to use NYPD and Port Authority Police Department air assets to clear the airspace around the WTC. They are also warned that the Kennedy Airport control tower is reporting an unaccounted for plane heading towards New York. A report by the Mineta Transportation Institute will claim that this plane is Flight 93, which later crashes in Pennsylvania. [Jenkins and Edwards-Winslow, 9/2003, pp. 16] However, Flight 93 is still flying west at this time, and only reverses course and heads towards Washington at around 9:36 a.m. (see (9:36 a.m.) September 11, 2001). According to at least one person at the scene, WTC 7 is evacuated around this time due to the reports of this incoming third plane (see (9:03 a.m.) September 11, 2001). [Jems And FireRescue, 3/2002, pp. 68 pdf file]

Entity Tags: Office of Emergency Management, World Trade Center, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bill Peacock, the FAA director of air traffic services, is currently away from FAA headquarters for a meeting in New Orleans (see 8:30 a.m. September 11, 2001). His staff called him earlier to alert him to the possible hijacking of Flight 11. He returned to his hotel room in time to see the second attack live on CNN. He quickly phones FAA headquarters, trying to contact his staff, and has his call added to the teleconference being run from the conference room next to his office. [Freni, 2003, pp. 12 and 22] According to a statement provided by the FAA to the 9/11 Commission in 2003, this teleconference began “[w]ithin minutes” of the first WTC tower being hit (see (8:50 a.m.) September 11, 2001). Yet the 9/11 Commission will later claim that it was not established until “about 9:20” (see (9:20 a.m.) September 11, 2001), which is about 15 minutes later than Peacock supposedly joined it. [9/11 Commission, 5/23/2003; 9/11 Commission, 7/24/2004, pp. 36]

Entity Tags: Federal Aviation Administration, Bill Peacock

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

In the lobby of the north WTC tower, just after the South Tower is hit, Fire Commissioner Thomas Von Essen speaks briefly to Fire Chief Ray Downey. According to Von Essen, Downey—who is a highly respected expert on building collapses—says to him, “You know, these buildings can collapse.” Von Essen later recalls, “He just said it in passing, not that these buildings will collapse in 40 minutes and we have to get everybody out of here, or not that they’ll collapse by tomorrow, or not that they necessarily will collapse at all. Just that they can collapse.” [Fink and Mathias, 2002, pp. 229; 9/11 Commission, 5/18/2004] But other firefighters do not appear to have shared this concern. According to the National Institute of Standards and Technology (NIST), the Fire Department command officers who are planning for operations inside the Twin Towers expect that there will “be localized collapse conditions on the damaged fire floors,” but do “not expect that there [will] be any massive collapse conditions or complete building collapse.” At the end of its three-year investigation of the WTC collapses, NIST will report, “No one interviewed indicated that they thought that the buildings would completely collapse.” [National Institute of Standards and Technology, 9/2005, pp. 72 and 75-76] In fact, Deputy Fire Commissioner Lynn Tierney will meet up with Downey and others—including Von Essen—slightly later, on the south lawn of the WTC complex, where a new command center is set up. At that time, according to Tierney, Downey will only be concerned that the 360-foot antenna atop the North Tower will fall, and “No one ever thought the towers were going to come down.” [Pittsburgh Tribune-Review, 9/11/2006] However, shortly before the first tower comes down, EMT Richard Zarrillo will be asked to relay a message to some senior firefighters that the mayor’s Office of Emergency Management “says the buildings are going to collapse” (see (Before 9:59 a.m.) September 11, 2001). And later in the day, Mayor Giuliani will recount that around the same time, he had been told “that the World Trade Center was going to collapse” (see (Before 9:59 a.m.) September 11, 2001). The 9/11 Commission will state, “The best estimate of one senior [fire] chief, provided to the chief of the department sometime between 9:25 and 9:45, was that there might be a danger of collapse [of the South Tower] in a few hours, and therefore units probably should not ascend above floors in the sixties.” The Commission does not state, however, whether this fire chief was referring to a total building collapse or just a localized collapse. [9/11 Commission, 5/19/2004] Ray Downey is killed when the second tower collapses at 10:28 a.m. [New York Times, 9/9/2005]

Entity Tags: Lynn Tierney, New York City Fire Department, Ray Downey, National Institute of Standards and Technology, Thomas Von Essen

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bruce Barrett.Bruce Barrett. [Source: H. Darr Beiser / USA Today]The FAA’s New York Center declares “air traffic control zero” (“ATC zero”), which means that all air traffic is prevented from departing from, arriving at, or traveling through the center’s airspace until further notice. [USA Today, 8/13/2002; Freni, 2003, pp. 18; 9/11 Commission, 8/26/2004, pp. 24] According to author Lynn Spencer: “ATC zero is designed for situations in which an air traffic facility is completely incapable of handling aircraft due to a massive computer failure, power outage, or even a large enough weather system. The declaration pushes all their aircraft onto neighboring sectors, and any new airplanes from adjacent sectors are turned back, at the sector boundaries if necessary.” [Spencer, 2008, pp. 68] The decision to declare ATC zero is made after the second plane hits the World Trade Center, confirming that the US is under terrorist attack. There are currently hundreds of aircraft in the skies around New York and the western Atlantic that the New York Center is responsible for. [Associated Press, 8/12/2002] Bruce Barrett, a senior manager at the New York Center, announces, “We’re declaring ATC zero,” and Mike McCormick, the center’s air traffic control manager, approves the order. Several of the managers there then start informing air traffic controllers of the decision.
Unprecedented Order - USA Today will report that this decision is unprecedented: “Controllers had gone to ‘air traffic control zero’ before, but only when their radar shut down or their radio transmitters went silent. The planes kept flying then, and controllers in other centers guided them. This time, ATC zero means something far more drastic. It means emptying the skies—something that has never been attempted. And not just the skies over Manhattan. Controllers must clear the air from southern New England to Maryland, from Long Island to central Pennsylvania—every mile of the region they control.… Controllers from Cleveland to Corpus Christi must reroute jets headed to the region and put some in holding patterns.”
Accounts Conflict over Whether Center Seeks Permission - According to USA Today, McCormick and Barrett declare ATC zero without first seeking permission from higher-ups, because a “call to Washington could take minutes, and they aren’t sure they have that long.” [USA Today, 8/13/2002] But according to Lynn Spencer, a New York Center supervisor has already requested ATC zero in a call to the FAA’s Herndon Command Center. Ben Sliney, the Command Center’s national operations manager, assured the supervisor, “You take care of matters in your center and we will provide all the assistance necessary by stopping any further aircraft from entering your airspace.” [Spencer, 2008, pp. 68]

Entity Tags: Ben Sliney, New York Air Route Traffic Control Center, Lynn Spencer, Bruce Barrett, Mike McCormick

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An officer with the District of Columbia Air National Guard (DCANG) at Andrews Air Force Base, just outside Washington, calls the Secret Service and asks if it needs any help, but, after a “quick, confusing conversation,” the agent he speaks with only says he will call back. [Filson, 2003, pp. 76; Spencer, 2008, pp. 124]
Caine Concerned about Jets on Training - Major Daniel Caine is the supervisor of flying this morning with the 113th Wing of the DC Air National Guard, which is based at Andrews. After learning of the second attack on the World Trade Center (see (9:04 a.m.) September 11, 2001), he went to the operations desk. His “primary concern,” he will later recall, is three of the wing’s jets, which are away on a training mission over North Carolina (see 8:36 a.m. September 11, 2001), and that he wants to get back to base promptly. [9/11 Commission, 3/8/2004 pdf file; Spencer, 2008, pp. 122-123] Caine has called the control tower at Andrews and asked if any air traffic measures are going into effect due to the attacks. [Filson, 2003, pp. 76] He was told during that call that the tower had just received a message that the Secret Service wants fighter jets launched over Washington (see (Shortly After 9:04 a.m.) September 11, 2001). [9/11 Commission, 8/28/2003; 9/11 Commission, 3/8/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 465]
Caine Offers Help to Secret Service - Caine then calls Kenneth Beauchamp, his contact at the Secret Service. The exact time he makes this call is unclear. Caine asks: “Do you have any additional information? Are you guys going to need some help?” Beauchamp replies, “No, but I’ll call you back if that changes.” Caine will later say Beauchamp tells him that “things were happening and he’d call me back.” Caine describes this as “a very quick, confusing conversation.” [Filson, 2003, pp. 76; 9/11 Commission, 3/8/2004 pdf file; Spencer, 2008, pp. 124] Lieutenant Colonel Marc Sasseville, the acting operations group commander under the 113th Wing, will later comment: “At that time, we weren’t thinking about defending anything. Our primary concern was what would happen to the air traffic system.” [Aviation Week and Space Technology, 9/9/2002]
Beauchamp Does Not Call Back - Despite saying he will call Caine back, Beauchamp does not do so. [9/11 Commission, 3/8/2004 pdf file] However, someone else from the Secret Service will subsequently call Caine, and ask if his unit can get some planes launched (see (Shortly After 9:33 a.m.) September 11, 2001). [Filson, 2003, pp. 78; Spencer, 2008, pp. 156]
Secret Service Has Authority over DCANG - According to author Lynn Spencer, “Given that the Secret Service provides protection to the president—and that the president, and the vice president when the president is not available, is the ultimate commander in chief of the military—the Secret Service also has certain authority over the military and, in this case, the DC Guard.” [Spencer, 2008, pp. 123] The 113th Wing also works closely with Secret Service agents that are across the runway at Andrews, in the Air Force One hangar. [Washington Post, 4/8/2002; Vogel, 2007, pp. 445]

Entity Tags: US Secret Service, Marc Sasseville, Daniel Caine, Kenneth Beauchamp

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Andrews Air Traffic Control Tower.Andrews Air Traffic Control Tower. [Source: FAA]The Secret Service tells FAA headquarters that it wants fighter jets launched over Washington, DC, and this message is then relayed to the air traffic control tower at Andrews Air Force Base, which is 10 miles from Washington. The District of Columbia Air National Guard (DCANG) at Andrews is notified, but no jets will take off from the base until 10:38 a.m. [9/11 Commission, 8/28/2003; 9/11 Commission, 7/24/2004, pp. 44, 465] The request for fighter jets is apparently made by Secret Service agent Nelson Garabito, who is responsible for coordinating the president’s movements, during a phone call with his counterpart at FAA headquarters in Washington, Terry Van Steenbergen. This call began shortly after the second tower was hit at 9:03 a.m. (see Shortly After 9:03 a.m. September 11, 2001). [9/11 Commission, 7/28/2003; 9/11 Commission, 3/30/2004; 9/11 Commission, 7/24/2004, pp. 464]
FAA Headquarters Calls Andrews Tower - According to the 9/11 Commission, “The FAA tower” at Andrews is then “contacted by personnel at FAA headquarters” who are “on an open line with senior agents from the president’s detail,” and is informed that the Secret Service wants fighters airborne. Karen Pontius at FAA headquarters tells Steve Marra, an air traffic controller at the Andrews control tower, “to launch F-16s to cap the airspace over Washington.”
Message Passed to DCANG - Marra then relays Pontius’s message to the 113th Wing of the DC Air National Guard, which is based at Andrews. [9/11 Commission, 7/28/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 465] Marra apparently passes the message to Major Daniel Caine, the 113th Wing’s supervisor of flying, when Caine phones the control tower (see (Between 9:05 a.m. and 9:32 a.m.) September 11, 2001). Caine will later recall that the tower controller (i.e. Marra) tells him “that they just received the scramble order.” But Caine will also tell the 9/11 Commission that the Andrews tower “would not have been in the loop for any Secret Service orders to scramble aircraft.” [Filson, 2003, pp. 76; 9/11 Commission, 3/8/2004 pdf file] Despite receiving this message from the Secret Service, the DCANG will not launch its first fighter jet until 10:38 a.m. (see (10:38 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 44]

Entity Tags: Daniel Caine, District of Columbia Air National Guard, Andrews Air Force Base, Steve Marra, Terry Van Steenbergen, Nelson Garabito, US Secret Service, Federal Aviation Administration, Karen Pontius

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

National Security Adviser Condoleezza Rice tries to gather together the principals of the National Security Council (NSC), but is unable to get in touch with key officials. Rice realized the US was under terrorist attack during a staff meeting, when her assistant informed her of the second plane striking the World Trade Center (see (9:04 a.m.) September 11, 2001). She had then headed to the White House Situation Room’s operations center. [Newsweek, 12/30/2001; Bumiller, 2007, pp. xii] Here she intends to assemble the principals of the NSC for a crisis meeting. [O, the Oprah Magazine, 2/1/2002] Along with the national security adviser, the principal members of the NSC are the president, the vice president, the secretary of state, the secretary of the treasury, and the secretary of defense; additionally, the CIA director and the chairman of the Joint Chiefs of Staff are statutory advisers to the NSC. [US President, 2/13/2001; Felix, 2002, pp. 226] However, Rice remembers that Secretary of State Colin Powell is currently away in Peru (see (8:30 a.m.) September 11, 2001). [MSNBC, 9/11/2002] Treasury Secretary Paul O’Neill is away in Japan. [US Department of the Treasury, 11/29/2001; US Department of the Treasury, 1/23/2002] And Chairman of the Joint Chiefs of Staff Henry Shelton is on his way to Europe for a NATO meeting there. [CNN, 10/1/2001] Rice tries calling Defense Secretary Donald Rumsfeld, who is in his office at the Pentagon (see (Shortly After 9:03 a.m.) September 11, 2001), but cannot reach him. [PBS Frontline, 7/12/2002; Clarke, 2006, pp. 218-219; Cockburn, 2007, pp. 1] She is also unable to get a call through to CIA Director George Tenet. [Bumiller, 2007, pp. xii] (Tenet will later claim that, around this time, he is having trouble using his secure phone while being driven out to CIA headquarters (see (8:55 a.m.-9:15 a.m.) September 11, 2001). [Tenet, 2007, pp. 161-162] ) Also around this time, in the Secure Video Conferencing Center just off the main floor of the Situation Room, counterterrorism “tsar” Richard Clarke is trying to convene a video teleconference with other top officials (see (9:10 a.m.) September 11, 2001). [Bumiller, 2007, pp. xii]

Entity Tags: Donald Rumsfeld, George J. Tenet, Henry Hugh Shelton, Paul O’Neill, Colin Powell, National Security Council, Condoleezza Rice

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Lisa Gordon-Hagerty.Lisa Gordon-Hagerty. [Source: University of Michigan]Counterterrorism “tsar” Richard Clarke is driving up to a gate outside the White House when Lisa Gordon-Hagerty—a member of his staff who is already at the White House—calls and tells him, “The other tower was just hit.” He responds: “Well, now we know who we’re dealing with. I want the highest level person in Washington from each agency on-screen now, especially the FAA.” He ordered Gordon-Hagerty to set up a secure video conference about five minutes earlier. A few minutes later, according to his own recollections, Clarke finds Vice President Dick Cheney and National Security Adviser Condoleezza Rice in Cheney’s White House office. Clarke tells Cheney: “It’s an al-Qaeda attack and they like simultaneous attacks. This may not be over.” Rice asks Clarke for recommendations and he says, “We’re putting together a secure teleconference to manage the crisis.” He also recommends evacuating the White House. (A slow evacuation of the White House will begin around 9:20-9:25 (see (9:20 a.m.) September 11, 2001).) Rice notes the Secret Service wants them to go to the Presidential Emergency Operations Center (PEOC) below the White House, and as Clarke leaves the other two, he sees Cheney gathering up his papers. In Cheney’s outer office, Clarke will recall, he sees eight Secret Service agents instead of the usual two, ready to move to the PEOC. [Clarke, 2004, pp. 1-2; Australian, 3/27/2004]

Entity Tags: US Secret Service, Richard A. Clarke, Condoleezza Rice, Lisa Gordon-Hagerty, Al-Qaeda, Richard (“Dick”) Cheney, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Within minutes of the second World Trade Center tower being hit, United Airlines tells the FAA’s Boston Center that Flight 175 is down. This is according to Colin Scoggins, a civilian manager who is the military liaison at the Boston Center. Scoggins will later recall, “When we phoned United [after the second tower was hit], they confirmed that United 175 was down, and I think they confirmed that within two or three minutes.” [Vanity Fair, 8/1/2006] However, according to the 9/11 Commission, even though by 9:20 United Airlines suspects that the second plane to hit the WTC was Flight 175 (see Between 9:10 a.m. and 9:20 a.m. September 11, 2001), at that time the identity of the crashed aircraft is “still unconfirmed.” It is not until 9:22 that United issues an advisory to its facilities, stating that Flight 175 has been in an accident in New York (see 9:22 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 26]

Entity Tags: Boston Air Route Traffic Control Center, Colin Scoggins, United Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Boston Center notifies the two fighter jets launched from Otis Air National Guard Base in response to the hijacked Flight 11 (see 8:46 a.m. September 11, 2001) that a second aircraft has been hijacked, and then tells the fighters of the second crash at the World Trade Center. The fighters are currently flying into a military training area over the Atlantic Ocean, just south of Long Island, known as “Whiskey 105” (see 9:01 a.m. September 11, 2001). They are being handled by Boston Center air traffic controller Stephen Roebuck.
Pilots Told of Second Hijacking and Crash - Roebuck asks the pilots of the fighters if they are in contact with “company,” meaning the military, and they say they are. He then informs them of the report of a second aircraft being hijacked. [9/11 Commission, 9/22/2003 pdf file; 9/11 Commission, 9/24/2003; 9/11 Commission, 2004] However, one of the pilots, Major Daniel Nash, will later say he is not told the call sign of this second hijacked aircraft, “UAL 175, until after he landed.” [9/11 Commission, 10/14/2003 pdf file] Roebuck hears from a colleague at the Boston Center that a second plane has hit the WTC. Just before 9:08 a.m., he notifies the Otis pilots of this. Roebuck will recall that he tries to communicate this “second event” to them calmly. [9/11 Commission, 9/22/2003 pdf file; 9/11 Commission, 9/24/2003; 9/11 Commission, 2004]
Pilot Switches into 'Combat Mode' - Lieutenant Colonel Timothy Duffy, the other Otis pilot along with Nash, will later recall his response to the news of the second crash, saying: “I look up and we’re about 60 or 70 miles outside Manhattan, and I can see the towers burning.… Okay, obviously everything just changed from my personal mind-set. We take off to go help somebody, and now as I look up and can see the burning I say, ‘Okay, now people are dying.’ It’s kind of hard to explain, but basically you switch into a combat mode where you say, ‘Okay, this just got real serious real fast.‘… Now people are dying and you’re thinking, ‘Okay, what do I have to do?’ And you have to put emotion aside because you don’t have time for it.” [Filson, 2003, pp. 60] Both pilots will later claim that prior to learning of the second hijacking and the second crash, they had been unaware that the first hijacked plane, Flight 11, had hit the WTC. [Filson, 10/2/2002; Filson, 10/22/2002; 9/11 Commission, 10/14/2003 pdf file; 9/11 Commission, 1/7/2004 pdf file] However, recordings of communications at the Boston Center reveal that Duffy was told of that first crash at 8:55 a.m. (see 8:55 a.m. September 11, 2001). [Federal Aviation Administration, 9/11/2001; 9/11 Commission, 2004] Duffy and Nash are also told about the second crash by someone at NORAD’s Northeast Air Defense Sector (NEADS) around this time (see (9:03 a.m.) September 11, 2001). [102nd Fighter Wing, 2001; Filson, 10/2/2002; Spencer, 2008, pp. 84]

Entity Tags: Timothy Duffy, Stephen Roebuck, Daniel Nash, Boston Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At the FAA’s Herndon Command Center, national operations manager Ben Sliney responds to the second plane hitting the World Trade Center and orders a “first-tier ground stop” to prevent aircraft from departing, arriving at, or flying through the airspace of the FAA’s New York Center. Like many others at the Command Center, Sliney has just seen Flight 175 crashing into the South Tower of the WTC live on CNN. A manager at the center then reports to him the news just received over the Command Center’s teleconference, about the sinister radio transmissions that have been deciphered by the Boston Center, stating “We have some planes” (see 9:03 a.m. September 11, 2001). According to author Lynn Spencer, “The words take on a sickening significance” to Sliney “after what he has just observed.”
Sliney Orders 'First-Tier Ground Stop' - Sliney orders across the room, “Give me a first-tier ground stop!” According to Spencer, “The order stops all aircraft departing, arriving, or flying through New York Center’s airspace, effectively closing down the nation’s busiest skies.” At 9:06 a.m., an advisory is sent out to every air traffic control facility in the nation, and the skies above New York are now officially closed. Numerous flights that are in the air or preparing to take off are given “holding instructions.” Meanwhile, the large screen at the front of the room in the Command Center displays the footage of Flight 175 hitting the WTC as it is shown repeatedly on CNN. According to Spencer: “[I]t becomes sickeningly obvious to all watching that the plane was a large commercial airliner. And it was no accident.” [AOPA Pilot, 11/2001; Spencer, 2008, pp. 80-81] Around this same time, the FAA’s New York Center takes action similar to that of the Command Center, declaring “air traffic control zero,” which prevents all air traffic from departing, arriving at, or traveling through its airspace (see 9:05 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 24] And at around 9:25 a.m., the Command Center will order a “nationwide ground stop,” which prevents any aircraft from taking off in the entire United States (see (9:26 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 33]
Sliney Expands Teleconference - Also in response to the second WTC crash, Sliney decides that he needs to expand the Command Center’s teleconference (see (Between 8:48 a.m. and 9:00 a.m.) September 11, 2001) so as to include the secretary of transportation. [Spencer, 2008, pp. 81] It is expanded to include the secretary of transportation’s office, FAA headquarters, and other agencies. [Aviation Week and Space Technology, 12/17/2001] It is unclear whether Transportation Secretary Norman Mineta participates himself, as he is told to go to the White House around this time, and subsequently heads there (see (9:15 a.m.) September 11, 2001). [9/11 Commission, 5/23/2003]
Military Liaison Unable to Help - Sliney also seeks out the military liaison at the Command Center to get more information about what is going on. [Spencer, 2008, pp. 81] Presumably this officer is one of the three members of the Air Traffic Services Cell (ATSC) there (see (Between 9:04 a.m. and 9:25 a.m.) September 11, 2001). [Aviation Week and Space Technology, 12/17/2001; Aviation Week and Space Technology, 6/10/2002] But, according to Spencer, it is “clear that the lieutenant colonel’s job has nothing to do with NORAD or the air defense interceptors. He is military, but his job duties at the Command Center are focused on military airspace usage. He has no place in the military chain of command that is relevant this morning.” Sliney therefore “can only assume that people much higher up than both of them are dealing with the military response. The fighters must be on their way.” [Spencer, 2008, pp. 81]

Entity Tags: Ben Sliney, Norman Mineta, Federal Aviation Administration, Air Traffic Services Cell

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to a book about the Federal Aviation Administration’s response on 9/11, the FAA Command Center sends a message to all the nation’s air traffic facilities at this time, announcing the first hijacking. [Freni, 2003, pp. 59] This would be two minutes after it had been informed that the Flight 11 hijackers had announced, “we have [some] planes” (see 9:03 a.m. September 11, 2001). Yet according to the 9/11 Commission, Indianapolis Center, which handles Flight 77, only learns that there are other hijacked aircraft “By 9:20” (see (9:20 a.m.-9:21 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 23-24]

Entity Tags: Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After conferring with the FAA’s New England regional office and contacting representatives of the Air Transport Association, the FAA’s Boston Center decides to issue a Notice to Airmen, warning pilots to heighten cockpit security. [9/11 Commission, 8/26/2004, pp. 24-25] Following the second attack on the World Trade Center, Terry Biggio, the operations manager at the Boston Center, is concerned that there may be additional attacks. He therefore asks a manager at the FAA’s New England regional office if warnings could be sent to airborne aircraft via “ACARS or something,” advising them to increase their cockpit security. [9/11 Commission, 8/26/2004, pp. 24] (ACARS is an e-mail system that allows personnel on the ground to rapidly communicate with those in the cockpit of an aircraft. [9/11 Commission, 8/26/2004, pp. 9] ) Biggio is particularly concerned about the need to warn airborne international flights that are scheduled to arrive at New York’s JFK International Airport. On the advice of a New England Region representative, Boston Center decides to contact Air Transport Association representatives through the FAA’s Herndon Command Center and ask them to formally request that airlines warn their aircraft to heighten cockpit security. According to the 9/11 Commission, though, Biggio is “[n]ot content to rely on the airlines to warn their aircraft,” and so decides that the Boston Center will issue a Notice to Airmen (“NOTAM”) to heighten cockpit security in light of the attacks in New York. [9/11 Commission, 8/26/2004, pp. 24-25] The NOTAM system is the communication method used to define the rules of the day for air traffic controllers and pilots. With the status of equipment, airports, and rules changing frequently, the NOTAM system is used to distribute any changes to all pilots and controllers. [Freni, 2003, pp. 86] Two or three minutes later, controllers at the Boston Center will contact all the aircraft in their airspace by radio and advise them to increase cockpit security (see 9:09 a.m.-9:10 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 25]

Entity Tags: Boston Air Route Traffic Control Center, Federal Aviation Administration, Terry Biggio, Air Transport Association

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The air traffic control tower at Reagan National Airport.The air traffic control tower at Reagan National Airport. [Source: Metropolitan Washington Airports Authority]Air traffic controllers at Washington’s Reagan National Airport are instructed to start securing the airspace around Washington, DC. In the tower at Reagan Airport, the controllers heard about the two aircraft hitting the World Trade Center. They then received the ground stop order for all flights going to or through New York. [Spencer, 2008, pp. 145] (This order was issued at 9:06 a.m.—see 9:06 a.m. and After September 11, 2001. [AOPA Pilot, 11/2001] ) Shortly afterwards, they receive the instruction to start securing the airspace around the capital. They are told to turn away all non-airliner aircraft, such as private planes, as these are considered high risk. Who it is that issues this instruction is unstated, but presumably, like the New York airspace ground stop, it comes from the FAA’s Herndon Command Center. [Spencer, 2008, pp. 145]

Entity Tags: Federal Aviation Administration, Ronald Reagan Washington National Airport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The MDW Engineer Company.The MDW Engineer Company. [Source: Tim Hipps / US Army]An agent in the Secret Service’s technical security division (TSD) is instructed to contact the “structural collapse team” at Fort Belvoir—an Army base 12 miles south of Washington, DC—and request its assistance. At 9:07 a.m., according to a Secret Service chronology, the agent is “advised to alert the [Department of Defense] structural collapse team… at Fort Belvoir.” The “alert,” according to the chronology, will “instruct all of the structural collapse personnel associated with the special program that the Secret Service may have a need for their assets, and they should report to their duty station.” [United States Secret Service, 9/12/2001]
Military Unit Specializes in 'Collapsed-Building Rescue' - Although its name is unstated, the “structural collapse team” is presumably the Military District of Washington (MDW) Engineer Company, which is based at Fort Belvoir. The MDW Engineer Company’s mission, according to one of its members, “involves rescue from collapsed structures in the national capital area.” [MDW News Service, 9/23/2001] It is “the only unit in the US Army that specializes in collapsed-building rescue.” [Fort Belvoir News, 4/4/2002] The MDW Engineer Company includes 76 soldiers, and has equipment such as bulldozers, bucket loaders, and dump trucks. [Goldberg et al., 2007, pp. 96] The reason why the Secret Service requests its help is unstated.
Collapse Team Put on 'Alert Status' - At an unspecified time later in the day, the TSD duty desk will receive a call from a supervisor, who says the “structural collapse team” is “on alert status.” The unit is put on “30-minute standby” for the White House. [United States Secret Service, 2001, pp. 10-11] The MDW Engineer Company will also be asked to deploy to the Pentagon in response to the attack there, and its personnel will arrive at the Pentagon between around 1:00 p.m. and 3:00 p.m. [Goldberg et al., 2007, pp. 96] They will be involved in the rescue and recovery operations there for the next 10 days. [Belvoir Eagle, 2/16/2012] The Secret Service’s TSD, which contacts the MDW Engineer Company, has numerous responsibilities that include providing “technical and physical protection for all designated Secret Service protectees by ensuring a safe environment,” and identifying “threats or hazards at any given site” and implementing countermeasures. [United States Secret Service, 2009, pp. 53 pdf file]

Entity Tags: US Secret Service, Military District of Washington Engineer Company

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Andrew Card speaks to President Bush and tells him of the second World Trade Center crash.Andrew Card speaks to President Bush and tells him of the second World Trade Center crash. [Source: Agence France-Presse]Andrew Card, President Bush’s chief of staff, enters the classroom where Bush is participating in a reading demonstration, and tells him about the second crash at the World Trade Center and that America is under attack. [ABC News, 9/11/2002; NBC News, 9/10/2009; BBC, 9/9/2011] Bush learned about the first hijacked plane crashing into the WTC when he arrived at the Emma E. Booker Elementary School in Sarasota, Florida, shortly before 9:00 a.m. (see (8:55 a.m.) September 11, 2001 and (Shortly After 8:55 a.m.) September 11, 2001). [Associated Press, 11/26/2001; Rove, 2010, pp. 249-250] He decided, though, to continue with the scheduled event at the school (see (9:00 a.m.) September 11, 2001). [Associated Press, 8/25/2002] Card was told about the second crash at the WTC by Deborah Loewer, director of the White House Situation Room, while he was in the “staff hold,” a room adjacent to the classroom where the reading demonstration is taking place (see Shortly After 9:03 a.m. September 11, 2001). [Dayton Daily News, 3/16/2013; Priess, 2016, pp. 240-241] He decided that he needed to tell the president what had happened and went to pass on the news to Bush. [NBC News, 9/10/2009; BBC, 9/9/2011]
Bush Is Told, 'America Is under Attack' - In the classroom, the children have just finished a spelling and pronunciation drill, and are reaching for their textbooks for the second part of the reading demonstration. Card, who was waiting at the door, takes advantage of the lull. He walks across the room toward Bush, leans down, and whispers in the president’s ear: “A second plane hit the second tower. America is under attack.” He then takes a couple of steps back so the president is unable to ask him any questions. [Washington Times, 10/7/2002; Wall Street Journal, 3/22/2004 pdf file; Bohn, 2015, pp. 214; Politico Magazine, 9/9/2016] “There was no time for discussion or anything,” Bush will later comment. Card then takes up a position at the side of the room, next to Florida Lieutenant Governor Frank Brogan. [Sammon, 2002, pp. 83-84] Card will explain why he gives such a brief message to Bush about the second crash, saying: “I knew that this was not the place to stand and have a conversation with the president. I just wanted to convey the situation to the president in stark reality and inviting him, then, to find the best chance to excuse himself from the classroom.” [White House, 8/12/2002]
Bush Feels 'Outrage' but Continues with the Event - Bush will recall how he feels after hearing Card’s message, writing: “My first reaction was outrage. Someone had dared attack America. They were going to pay.” [Bush, 2010, pp. 127] “An expression of grim sobriety spread across the president’s face” after Card speaks to him, journalist and author Bill Sammon will describe. “He raised his chin and nodded almost imperceptibly to signal that he got the message. His eyes darted nervously around the room, as if he didn’t know quite where to focus them.” [Sammon, 2002, pp. 84] However, even though it is now clear that America is under attack, the Secret Service takes no action to get Bush out of the classroom. “[N]o agents were there to surround the president and remove him instantly,” author Philip Melanson will note. [Melanson, 2005, pp. 330-331] Instead, perhaps 15 or 30 seconds after Card speaks to him, Bush picks up his copy of the textbook and continues listening to the children reading. [Tampa Tribune, 9/1/2002]
Bush Will Be Criticized for Continuing with the Event - Intelligence expert and author James Bamford will criticize Bush for his lack of response to Card’s devastating information, writing: “[H]aving just been told that the country was under attack, the commander in chief appeared uninterested in further details. He never asked if there had been any additional threats, where the attacks were coming from, how to best protect the country from further attacks, or what was the current status of NORAD or the Federal Emergency Management Agency. Nor did he call for an immediate return to Washington. Instead, in the middle of a modern-day Pearl Harbor, he simply turned back to the matter at hand: the day’s photo op.” [Bamford, 2002, pp. 633] Bush, though, will explain his lack of response to the 9/11 Commission, telling it that “his instinct was to project calm, not to have the country see an excited reaction at a moment of crisis.” He will say that he “felt he should project strength and calm until he could better understand what was happening.”
Bush Remains in the Classroom for Several More Minutes - Card tells Bush about the second crash at 9:05 a.m., according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 38] But ABC News reporter Ann Compton, who is in the classroom watching the reading demonstration, recognizes that something serious has happened when she sees Card interrupting the event and makes a note of the time, which her watch shows as 9:07 a.m. [ABC News, 9/11/2002] Bush will stay in the classroom for at least seven minutes after Card informs him of the second crash (see (9:08 a.m.-9:13 a.m.) September 11, 2001 and (9:13 a.m.-9:15 a.m.) September 11, 2001). [Wall Street Journal, 3/22/2004 pdf file]

Entity Tags: Andrew Card, Ann Compton, James Bamford, US Secret Service, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush and Sandra Kay Daniels read while the media watches.President Bush and Sandra Kay Daniels read while the media watches. [Source: White House / Eric Draper]President Bush stays in a classroom at the Emma E. Booker Elementary School in Sarasota, Florida, and listens to the students reading a story about a pet goat for five minutes, despite having just been told that the nation is under attack. [Wall Street Journal, 3/22/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 38-39] Bush has been in the classroom since 9:02 a.m., listening to 16 second graders demonstrating their reading skills (see 9:02 a.m. September 11, 2001). [Associated Press, 8/25/2002; Washington Times, 10/8/2002] Andrew Card, his chief of staff, has just come into the room, and told him a second plane has crashed into the World Trade Center and America is under attack (see (9:07 a.m.) September 11, 2001). The teacher, Sandra Kay Daniels, now continues the reading demonstration, instructing the children: “At the count of three. Everyone should be on page 163.” The children then read a story called The Pet Goat, which is about a girl’s pet goat that protects the family home from a burglar. [Sammon, 2002, pp. 83-85; Washington Times, 10/7/2002; Editor & Publisher, 7/2/2004; Wall Street Journal, 7/2/2004] Despite having just heard that the nation is under attack, Bush picks up his copy of the textbook and tries to follow along as the children read. [Tampa Tribune, 9/1/2002; Washington Times, 10/7/2002] He will later explain why he stays where he is and listens to the rest of the reading demonstration, rather than leaving the classroom to go and respond to the attacks, writing: “I knew my reaction would be recorded and beamed throughout the world. The nation would be in shock; the president could not be. If I stormed out hastily, it would scare the children and send ripples of panic throughout the country.” [Bush, 2010, pp. 127]
Bush Remains Composed - Bush is in fact surprisingly calm for the rest of the reading demonstration. He “maintained his composure and sent an image of calm to the nation,” White House press secretary Ari Fleischer, who is in the classroom at this time, will comment. [Fleischer, 2005, pp. 140] “He didn’t change his facial expression; he didn’t show what obviously had to be nothing but alarm and concern,” Fleischer will say. [White House, 8/8/2002] “It was pretty amazing to me how he could not show any sign of panic,” White House photographer Eric Draper, who is also in the classroom, will comment. [Albuquerque Tribune, 9/10/2002] A video recording of the event will show that Bush listens to the children reading The Pet Goat for five minutes. Finally, the children read the last line of the story, saying aloud, “More—to—come.” But even then, Bush will stay in the classroom for at least two more minutes, asking the children questions and talking briefly with the school’s principal (see (9:13 a.m.-9:15 a.m.) September 11, 2001). [Washington Times, 10/7/2002; Wall Street Journal, 3/22/2004 pdf file]

Entity Tags: Ari Fleischer, Eric Draper, George W. Bush, Sandra Kay Daniels

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Ari Fleischer.Ari Fleischer. [Source: Publicity photo]White House press secretary Ari Fleischer holds up a message instructing President Bush to not say anything yet about the terrorist attacks in New York after Bush is informed about the second crash at the World Trade Center in the middle of a public event. [Washington Times, 10/7/2002; Fleischer, 2005, pp. 139-140] Bush has been listening to a reading demonstration at the Emma E. Booker Elementary School in Sarasota, Florida. [ABC News, 9/11/2002; Washington Times, 10/8/2002]
Fleischer Received a Pager Message about the Second Crash - Fleischer, who is at the back of the classroom where the demonstration is taking place, learned about the second crash when he received a message on his pager alerting him to it. The message, which was sent by a colleague in Washington, DC, stated simply, “Second tower hit.” [Sammon, 2002, pp. 84; White House, 8/6/2002; Sioux City Journal, 10/5/2009] “Immediately [after reading the message] I thought: ‘This must be terrorism. There cannot be any other explanation,’” Fleischer will later recall. He instructed the president’s advance team to get members of the press out of the room as soon as the reading demonstration ended, so they wouldn’t ask Bush about the events in New York before the president was told a second plane had hit the WTC. He started writing a message for the president on the back of his legal pad. But then Andrew Card, Bush’s chief of staff, came into the room, and told the president a second plane had crashed into the WTC and America was under attack (see (9:07 a.m.) September 11, 2001).
Bush Sees Fleischer's Message - Fleischer now moves in front of the president, with his back to the members of the press in the room, and holds up his pad so Bush can see the message on it. [White House, 8/6/2002; White House, 8/8/2002; Fleischer, 2005, pp. 139-140] Bush notices Fleischer trying to catch his attention and then reads the message, written in large block letters, which states: “DON’T SAY ANYTHING YET.” The message means, “Fleischer didn’t want him talking to the press about the World Trade Center,” according to journalist and author Bill Sammon. [Sammon, 2002, pp. 86-87; Washington Times, 10/7/2002] “Until he could get a better briefing, I didn’t think it would be wise for him to address what surely now was a nation riveted to television sets, eager for news,” Fleischer will comment. [Fleischer, 2005, pp. 140] “I thought the most important thing was… to ascertain all the information, all the facts, before speaking,” he will say. [White House, 8/8/2002] Regarding Fleischer’s message, Bush will comment that he “didn’t plan to” say anything yet. “I had settled on a plan of action,” he will write, adding, “When the lesson ended, I would leave the classroom calmly, gather the facts, and speak to the nation.” [Bush, 2010, pp. 127] After seeing Fleischer’s message, Bush will continue listening to the children reading for several minutes, despite now being aware that America is under attack (see (9:08 a.m.-9:13 a.m.) September 11, 2001). [Washington Times, 10/7/2002; Wall Street Journal, 3/22/2004 pdf file]

Entity Tags: George W. Bush, Ari Fleischer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Indianapolis flight control reports the loss of contact with Flight 77 to the FAA’s Great Lakes Regional Operations Center. They describe it as a possible crash. The center waits 15 minutes before passing the information to FAA headquarters at 9:24 a.m. (see 9:24 a.m. September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file; Washington Post, 11/3/2001; 9/11 Commission, 6/17/2004] However, American Airlines headquarters has been notified of the same information before 9:00 a.m. (see 8:58 a.m. September 11, 2001).

Entity Tags: American Airlines, Indianapolis Air Route Traffic Control Center, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Terry Biggio, the operations manager at the FAA’s Boston Center, instructs the air traffic controllers at his center to contact all aircraft in the center’s airspace by radio and inform them of the events taking place in New York. He tells the controllers to also advise the aircraft to heighten their cockpit security in light of these events. [9/11 Commission, 7/24/2004, pp. 23; 9/11 Commission, 8/26/2004, pp. 25] According to author Lynn Spencer, previously “No transmission of that kind has ever been made on air traffic control frequencies.” Controller Jim Ekins is the first to act. He announces over all the radio frequencies in the sector: “All aircraft! Due to recent events that have unfolded in the Boston sector, you are advised to increase cockpit security. Allow no entry to your cockpit!” According to Spencer, other controllers nearby overhear and realize: “Yes! That’s exactly what we need to tell them!” [Spencer, 2008, pp. 98] The Boston Center air traffic controllers then immediately execute Biggio’s order, and give the warning to their aircraft. [9/11 Commission, 8/26/2004, pp. 25] However, Spencer will write: “Communications with controllers are [usually] as dry as they come, and to many pilots this announcement is so out of their realm of understanding, training, and experience that it simply doesn’t make sense. It actually agitates some, who cannot help but view it as some new kind of ‘FAA bureaucratic bullsh_t.’” [Spencer, 2008, pp. 99] Boston Center will subsequently ask the FAA’s Herndon Command Center to issue a similar cockpit security alert nationwide, but the Command Center apparently will not act on this request (see (9:15 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 23] United Airlines will issue a company-wide order at 9:21 for its dispatchers to warn their flights to secure their cockpits (see 9:21 a.m. September 11, 2001). [9/11 Commission, 1/27/2004; 9/11 Commission, 7/24/2004, pp. 455]

Entity Tags: Terry Biggio, Boston Air Route Traffic Control Center, Jim Ekins

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An air traffic controller at the FAA’s Indianapolis Center, which was monitoring Flight 77 when it disappeared from radar (see 8:56 a.m. September 11, 2001 and (8:56 a.m.-9:05 a.m.) September 11, 2001), learns for the first time that there has been at least one hijacking—of Flight 11—this morning, and that planes have crashed into the World Trade Center. Yet, after he passes this information on to a colleague, neither controller suspects that the missing Flight 77 might also be hijacked. [9/11 Commission, 7/24/2004, pp. 24; Spencer, 2008, pp. 105-107]
Dispatcher Gives Details of Crisis - The controller, a sector radar associate at the Indianapolis Center, calls the American Airlines dispatch office in Texas and overhears dispatcher Jim McDonnell on another call, discussing the morning’s crisis. He hears McDonnell saying, “… and it was a Boston-LA flight and [Flight] 77 is a Dulles-LA flight and, uh, we’ve had an unconfirmed report a second airplane just flew into the World Trade Center.” McDonnell then acknowledges the Indianapolis Center controller, who asks, “Did you get a hold of American 77 by chance?” McDonnell answers, “No sir, but we have an unconfirmed report the second airplane hit the World Trade Center and exploded.” The controller asks, “Say again?” McDonnell tells him: “You know, we lost American 11 to a hijacking. American 11 was a Boston to Los Angeles flight.” The controller seems shocked, saying: “I can’t really… I can’t hear what you’re saying there. You said American 11?” McDonnell replies, “Yes, we were hijacked… and it was a Boston-LA flight, and [Flight] 77 is a Dulles-LA flight and, uh, we’ve had an unconfirmed report a second airplane just flew into the World Trade Center.” The controller then abruptly ends the call, saying: “Thank you very much. Goodbye.” [New York Times, 10/16/2001; Spencer, 2008, pp. 106]
Controllers Make No Connection with Flight 77 - After hanging up, the Indianapolis Center controller immediately calls another of the center’s radar associates and repeats what he has just heard. They look through their flight plans but can find no record of Flight 11 in their system. According to author Lynn Spencer, the center’s host computer, which performs critical radar and flight management functions, only holds on to active flight plans. Therefore, several minutes after the system had stopped tracking the transponder data tag for Flight 11, its flight plan dropped out of the system. According to Spencer, the two controllers fail to connect what McDonnell has said with the disappearance of Flight 77: “The best the controllers can figure is that [Flight 11] was hijacked on the ground in New York and proceeded to take off for Los Angeles without a clearance. They’re not sure just how this is relevant to the disappearance of American 77, if at all, and they’ve done all they can do for now.… Confused, they return to their jobs.” [Spencer, 2008, pp. 106-107]
Hijacking Not Suspected - At 9:08, the Indianapolis Center contacted Air Force Search and Rescue to request that it be on the lookout for an accident involving Flight 77 (see (After 9:00 a.m.) September 11, 2001), and at 9:09 it informs the FAA regional office of a possible accident involving Flight 77 (see 9:09 a.m. September 11, 2001). However, according to the 9/11 Commission, it is not until about 9:20 that the center begins to doubt its initial assumption that Flight 77 has crashed, and discusses this concern with the FAA’s Herndon Command Center (see (9:20 a.m.-9:21 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 31-32]

Entity Tags: Jim McDonnell, American Airlines, Indianapolis Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

NEADS commander Robert Marr.NEADS commander Robert Marr. [Source: Dick Blume]Numerous reports incorrectly claiming that aircraft have been hijacked are received while the terrorist attacks are taking place and into the afternoon. [Code One Magazine, 1/2002; Newhouse News Service, 3/31/2005; Politico Magazine, 9/9/2016] There are “multiple erroneous reports of hijacked aircraft” during the morning, according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 28] At around 9:09 a.m., the FAA Command Center reports that 11 aircraft are either not communicating with FAA facilities or flying unexpected routes. [Aviation Week and Space Technology, 6/3/2002] Major General Larry Arnold, the commander of the Continental United States NORAD Region, will later claim that during the “four-hour ordeal” of the attacks, a total of 21 planes are identified as possible hijackings. [Filson, 2002; Code One Magazine, 1/2002; Filson, 2003, pp. 71] Colonel Robert Marr, the battle commander at NORAD’s Northeast Air Defense Sector (NEADS), will say, “At one time I was told that across the nation there were some 29 different reports of hijackings.” [Newhouse News Service, 3/31/2005] Secret Service agent Dave Wilkinson, who travels with President Bush on Air Force One after it leaves Sarasota, Florida (see 9:54 a.m. September 11, 2001), will recall that by the time the plane reaches Offutt Air Force Base in Nebraska, at 2:50 p.m. (see 2:50 p.m. September 11, 2001), “there were like 15 to 20 planes still unaccounted for” nationwide. “For everything we knew, they were all hijacked,” he will say. [Politico Magazine, 9/9/2016] Officials will claim that these false reports cause considerable confusion. Arnold will recall that particularly during the time between the Pentagon being hit at, 9:37 a.m., and Flight 93 going down, at around 10:03 a.m., “a number of aircraft are being called possibly hijacked.… There was a lot of confusion, as you can imagine.” [Filson, 2003, pp. 71-73] He will say: “We were receiving many reports of hijacked aircraft. When we received those calls, we might not know from where the aircraft had departed. We also didn’t know the location of the airplane.” [Code One Magazine, 1/2002] Marr will comment: “There were a number of false reports out there. What was valid? What was a guess? We just didn’t know.” [Filson, 2003, pp. 73] Assistant Secretary of Defense for Public Affairs Victoria Clarke, who is in the Pentagon during the attacks and for most of the rest of the day, will recall: “There were lots of false signals out there. There were false hijack squawks, and a great part of the challenge was sorting through what was a legitimate threat and what wasn’t.” [CNN, 6/17/2004; Clarke, 2006, pp. 215-231]

Entity Tags: Federal Aviation Administration, Robert Marr, Dave Wilkinson, Victoria (“Torie”) Clarke, Larry Arnold

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA Command Center in Herndon, Virginia.The FAA Command Center in Herndon, Virginia. [Source: Federal Aviation Administration]Ben Sliney, the national operations manager at the FAA’s Herndon Command Center, puts the word out that he wants all air traffic control facilities around the US to inform him of anything unusual that occurs with the flights they are handling. In response, news of suspicious activity quickly starts coming in to the Command Center. [Spencer, 2008, pp. 125-126]
Command Center Calls Field Facilities - Sliney wants air traffic control facilities to notify him of anything out of the ordinary, such as a radar target disappearing from the radar scope, loss of communication with an aircraft, or an aircraft making an unauthorized change of course. He also wants to know immediately of any glitches that occur, even if these are common, everyday problems, such as a flight deviating from its course, missing a frequency change, overlooking a radio call, or getting a transponder code wrong. The center’s controllers at each regional desk therefore start calling their field facilities, and ask them to report any unusual occurrences. [9/11 Commission, 7/22/2003 pdf file; Spencer, 2008, pp. 125] The Command Center has telecommunications lines to all the major air traffic control facilities in the US, which enables it to reach out to those facilities and establish the big picture about aircraft activity. [Freni, 2003, pp. 64]
'More and More' Responses Received - Following the call for information, numerous reports of suspicious activity are received from the air traffic control facilities. [Spencer, 2008, pp. 125-126] Linda Schuessler, the deputy director of system operations at the Command Center, will later recall, “[W]e started getting more and more calls about bomb threats, about aircraft that we had lost communication or radar identification with.” [Aviation Week and Space Technology, 12/17/2001]
Center Lists Suspect Aircraft - Sliney wants a list compiled of the reportedly suspicious aircraft. A dry-erase board is set up in the middle of the room. On it a manager keeps track of the reports that are coming in, writing down where each suspect aircraft was last seen, who was working it, where the flight originated, and where it is going. Another person contacts the field facilities to follow up on the reports. [9/11 Commission, 7/22/2003 pdf file; Spencer, 2008, pp. 126]
Two Dozen Suspicious Flights - Author Pamela Freni will later describe, “[F]or the next several hours the call signs and status” of every suspicious aircraft will be recorded. Command Center personnel call “airline operations centers, trying to determine any crises on each flight. Only when each plane landed or was found safe did its identification information disappear from the board. Upward to two dozen were listed at one time, but ultimately the number was whittled to 11 highly suspicious cases” (see (9:09 a.m. and After) September 11, 2001). “Nine of those airplanes would land safely. Two of them—AA 77 and UA 93—would not.” [Freni, 2003, pp. 64-65]

Entity Tags: Linda Schuessler, Ben Sliney, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Around this time, according to his own account, counterterrorism “tsar” Richard Clarke reaches the Secure Video Conferencing Center just off the main floor of the Situation Room in the West Wing of the White House. From there, he directs the response to the 9/11 attacks and stays in contact with other top officials through video links. Clarke claims that on video he can see Defense Secretary Donald Rumsfeld, CIA Director George Tenet, FBI Director Robert Mueller, FAA Administrator Jane Garvey, Deputy Attorney General Larry Thompson (filling in for the traveling Attorney General John Ashcroft), Deputy Secretary of State Richard Armitage (filling in for the traveling Secretary of State Colin Powell), and Vice Chairman of the Joint Chiefs of Staff Richard Myers (filling in for the traveling Chairman Henry Shelton). National Security Adviser Condoleezza Rice is with Clarke, but she lets him run the crisis response, deferring to his longer experience on terrorism matters. Clarke is also told by an aide, “We’re on the line with NORAD, on an air threat conference call.” [Clarke, 2004, pp. 2-4; Australian, 3/27/2004] According to the 9/11 Commission, logs indicate that Clarke’s video teleconference only begins at 9:25 a.m. (see 9:25 a.m. September 11, 2001), which is later than Clarke suggests, and CIA and FAA representatives only join it at 9:40 a.m. [9/11 Commission, 7/24/2004, pp. 36 and 462] Other accounts claim that, rather than being involved in Clarke’s teleconference at this time, Donald Rumsfeld is still in his office waiting for his intelligence briefing (see (Shortly After 9:03 a.m.) September 11, 2001), and Richard Myers is in a meeting on Capitol Hill (see (Shortly After 9:03 a.m.) September 11, 2001). [Armed Forces Radio And Television Service, 10/17/2001; Clarke, 2006, pp. 218-219] The 9/11 Commission claims that, “While important,” Clarke’s conference has “no immediate effect on the emergency defense efforts.” [9/11 Commission, 6/17/2004] Yet, as the Washington Post puts it, “everyone seems to agree” Clarke is the chief crisis manager on 9/11. [Washington Post, 3/28/2004] Even Clarke’s later opponent, National Security Adviser Rice, calls him 9/11’s “crisis management guy.” [United Press International, 4/9/2004] The conference is where the government’s emergency defense efforts are concentrated.

Entity Tags: Larry D. Thompson, North American Aerospace Defense Command, Richard B. Myers, Richard Armitage, John Ashcroft, Robert S. Mueller III, Richard A. Clarke, Henry Hugh Shelton, Jane Garvey, Donald Rumsfeld, 9/11 Commission, George J. Tenet, Colin Powell, Condoleezza Rice

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

When Indianapolis flight control reported the loss of contact with Flight 77 to the FAA’s Great Lakes Regional Operations Center (see 9:09 a.m. September 11, 2001), an employee at an FAA flight service station (which particular one is unspecified) picks up on the communication and mistakenly calls the Ashland, Kentucky police to report a confirmed crash. Indianapolis controllers had noted the last known position of Flight 77 as being near the Ohio-Kentucky border, so this becomes part of the employee’s report. Indianapolis Center personnel, suspecting that Flight 77 may have crashed, subsequently contact the same police office, requesting information on any crashes. (An FAA report describes them contacting the West Virginia State Police at about 9:15 a.m. Ashland, though in Kentucky, is only a few miles out of West Virginia, so this may be referring the same incident.) Using the flight service station report as an actual accident, the police mistakenly confirm the crash, even though it never actually happened. A state helicopter is even dispatched to the plane’s last known coordinates, but there is nothing there. Time is lost in all the confusion. [Federal Aviation Administration, 9/17/2001 pdf file; Freni, 2003, pp. 29] It is not until about 9:20 a.m., when Indianapolis Center learns there are other hijacked aircraft in the system (see (9:20 a.m.-9:21 a.m.) September 11, 2001), that it will start to doubt its initial assumption that Flight 77 crashed. [9/11 Commission, 8/26/2004, pp. 32] However, the report of a downed plane persists. Shortly before 10 a.m., Dale Watson, counterterrorism chief at the FBI, will say to counterterrorism “tsar” Richard Clarke over a video teleconference, “We have a report of a large jet crashed in Kentucky, near the Ohio line.” [Clarke, 2004, pp. 13] According to USA Today, “The reports are so serious that [FAA Administrator Jane] Garvey notifies the White House that there has been another crash. Only later does she learn the reports are erroneous.” [USA Today, 8/13/2002]

Entity Tags: Indianapolis Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A Port Authority police officer calls a flight controller at La Guardia Airport in New York City. The officer asks, “They are inquiring whether or not you can call Kennedy’s tower, because they can’t get through, and inquire whether or not they had any contact with these aircrafts.” The flight controller responds, “At this time, we do not think that anyone in the FAA had any contact with them.” [New York Times, 12/30/2003] “Kennedy” is a reference to John F. Kennedy Airport, another major airport in New York City. Port Authority police, who patrol both the WTC and the airports, seek information from the controllers about the hijackers. However, the controllers are unable to offer any news. [New York Times, 12/30/2003]

Entity Tags: La Guardia Airport, Federal Aviation Administration, Port Authority of New York and New Jersey, John F. Kennedy

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush continues to read.President Bush continues to read. [Source: Lions Gate Films]President Bush stays in the classroom where he has been participating in a reading demonstration for at least two minutes after the demonstration has ended, asking the children questions and talking to the school’s principal, before joining his colleagues in another room and responding to the terrorist attacks. Despite being told that a second plane has crashed into the World Trade Center and America is under attack (see (9:07 a.m.) September 11, 2001), Bush has spent the last five minutes listening to some second graders reading a story about a pet goat (see (9:08 a.m.-9:13 a.m.) September 11, 2001). [Washington Times, 10/7/2002; Wall Street Journal, 3/22/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 38-39]
Bush Stays in the Classroom and Chats with the Students - After the children finish the story, rather than leaving the classroom, Bush stays seated and talks to them. “Hoo! These are great readers,” he says. “Very impressive. Thank you all so very much for showing me your reading skills.” He then says: “I’ll bet they practice, too. Don’t you? Reading more than they watch TV?” Bush, who is “notoriously punctual,” is now “openly stretching out the moment” and “lollygagging as if he didn’t want the session to end,” journalist and author Bill Sammon will comment. He asks the children: “Anybody do that? Read more than you watch TV?” The children raise their hands and he says: “Oh, that’s great. Very good. Very important to practice.” He is “smiling as if he didn’t have a care in the world,” according to Sammon. Bush then turns to the teacher, Sandra Kay Daniels, and in a relaxed manner tells her, “Thanks for having me.” He says to the children, “I’m very impressed with how you read this book.” With the reading demonstration now over, Daniels instructs the children to close their books and place them under their chairs. [Sammon, 2002, pp. 89-90]
Bush Says He Will Talk about the Events in New York Later - After he learned that a second plane had crashed into the WTC, White House press secretary Ari Fleischer instructed the president’s advance team to get members of the press out of the classroom as soon as the reading demonstration ended, so they wouldn’t ask Bush about the events in New York before he had enough information to give an appropriate answer. [White House, 8/8/2002; Fleischer, 2005, pp. 139] Following this instruction, White House assistant press secretary Gordon Johndroe now urges the reporters in the room to leave. He says to them: “Thank you, press. If you could step out the door we came in, please.” However, before exiting, one reporter calls out, “Mr. President, are you aware of the reports of the plane crash in New York?” [Sammon, 2002, pp. 90; CBS, 9/11/2002] During the reading demonstration, Fleischer held up a message instructing Bush to not say anything yet about the attacks (see (Shortly After 9:07 a.m.) September 11, 2001). [Washington Times, 10/7/2002] In line with this instruction, Bush tells the reporter, “I’ll talk about it later.”
Bush Talks to the Principal before Leaving the Room - The president then steps forward and shakes hands with Daniels. “He was taking his good old time,” Sammon will comment. Bush waits until all the members of the press have left the room and then pulls aside Gwendolyn Tosé-Rigell, the school’s principal, to explain to her that his plans have changed. “I’m so sorry, but a tragedy has occurred,” he says. He tells Tosé-Rigell about the second crash at the WTC and says that, instead of giving a talk about education, he will have to give a speech to the nation from the school, to comment on the terrorist attacks (see 9:30 a.m. September 11, 2001). [Sammon, 2002, pp. 90-91] He then goes to a holding room next to the classroom, where he will talk on the phone with officials in Washington, DC, and work on the statement that he wants to deliver before leaving the school (see (9:16 a.m.-9:29 a.m.) September 11, 2001). [Washington Times, 10/7/2002; 9/11 Commission, 7/24/2004, pp. 39] Bush was supposed to leave the classroom at 9:15 a.m., according to his original schedule. [US President, 9/2001] Despite everything that has happened, he leaves the room close to this time—“shortly before 9:15,” according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: Gordon Johndroe, Gwendolyn Tosé-Rigell, Sandra Kay Daniels, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An air traffic controller at the FAA’s Indianapolis Center, which was monitoring Flight 77 when it disappeared from radar (see 8:56 a.m. September 11, 2001 and (8:56 a.m.-9:05 a.m.) September 11, 2001), receives confirmation from American Airlines that Flight 11 was hijacked, but apparently still does not suspect that the missing Flight 77 may also have been hijacked. [New York Times, 10/16/2001; 9/11 Commission, 7/24/2004, pp. 24] The controller, a sector radar associate at the Indianapolis Center, called the American Airlines dispatch office in Texas five minutes earlier, and was informed by dispatcher Jim McDonnell that Flight 11 had been hijacked and that two planes had hit the World Trade Center (see 9:09 a.m. September 11, 2001). [Spencer, 2008, pp. 106] He now calls the dispatch office and again speaks with McDonnell. After introducing himself, he asks, “American 11, you guys said he departed off of, uh, New York?” McDonnell replies, “Boston.” The controller continues, “Boston, he was going to LA, and it was a hijacked airplane?” McDonnell confirms, “Yes.” The controller asks, “And you, have you heard anything from American 77?” McDonnell replies, “No,” and then adds, “I talked to a winder in the center up there, and I gave them the information I got.” (What McDonnell is referring to here is unclear.) The controller thanks McDonnell, and the call ends. [New York Times, 10/16/2001] Despite receiving this information from American Airlines, according to the 9/11 Commission it is not until about 9:20 that the Indianapolis Center begins to doubt its initial assumption that Flight 77 has crashed, and discusses this concern with the FAA’s Herndon Command Center (see (9:20 a.m.-9:21 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 32]

Entity Tags: Jim McDonnell, American Airlines, Indianapolis Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Noelia Rodríguez.Noelia Rodríguez. [Source: Harvard University]Laura Bush, the president’s wife, is told that a second plane has crashed into the World Trade Center and realizes this is a terrorist attack while she is being driven from the White House to Capitol Hill, where she is scheduled to testify before a Congressional committee. [Us Weekly, 10/15/2001; CNN, 9/11/2002; Bush, 2010, pp. 197-198] Bush is set to appear before the Senate Committee on Health, Education, Labor, and Pensions at 10:00 a.m., where she will talk about early childhood education. [USA Today, 9/10/2001; CNN, 9/12/2001; CNN, 9/11/2002] Her lead Secret Service agent informed her of the first crash at the WTC as she was getting into her limousine, outside the White House, but she’d thought the crash was an accident (see (8:55 a.m.) September 11, 2001). [National Journal, 8/31/2002; Gerhart, 2004, pp. 162]
First Lady Told of Second Crash, Knows It Is Terrorism - The Secret Service agents traveling with Bush now tell the first lady about the second crash at the WTC while her limousine is driving up Pennsylvania Avenue, approaching Capitol Hill. “The car fell silent; we sat in mute disbelief,” Bush will later recall. “One plane might be a strange accident; two planes were clearly an attack.” She will note, “We knew then that it was terrorism.” [CNN, 9/11/2002; Bush, 2010, pp. 198]
Members of First Lady's Staff Learn of Crash - Members of Bush’s staff also learn about the second crash around this time, while they are on their way to Capitol Hill. Ashleigh Adams, the first lady’s deputy press secretary, learns of it while traveling in the press van. “It must have been only a couple of minutes after we departed the White House,” Adams will recall, “that the reporters’ and photographers’ pagers and cell phones started to go off, and someone shouted to me, ‘Ashleigh, the second Twin Tower was hit.’” Adams calls Noelia Rodriguez, the first lady’s press secretary, who is traveling in the staff van, and tells her the news. After Rodriguez arrives on Capitol Hill, she will jump out of the staff van, run to Bush’s limousine, and get inside. But she will find that the first lady has already been informed of the second crash. [National Journal, 8/31/2002]
First Lady Learns of Crash 11 Minutes after It Occurs - Bush will recall that she arrives at the Russell Senate Office Building, where the hearing she is set to attend is supposed to take place, two minutes after she is told about the second crash, at 9:16 a.m., meaning she learns of the crash at 9:14 a.m. [Bush, 2010, pp. 198] This is 11 minutes after the second plane, Flight 175, hit the WTC (see 9:03 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 8]

Entity Tags: Ashleigh Adams, Noelia Rodriguez, Laura Bush, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Transportation Secretary Norman Mineta, who saw the second plane hitting the WTC on television while at the Department of Transportation, had been called to the White House (see (8:48 a.m.-9:05 a.m.) September 11, 2001). When he arrives there, as he later recalls, he sees “People… coming out of the White House, pouring out of the Executive Office Building, running over towards Lafayette Park.” As he enters the White House, Mineta is told he has to be briefed by counterterrorism “tsar” Richard Clarke. He goes to the Situation Room where Clarke talks to him for four or five minutes, briefly informing him of what is going on. Clarke instructs him, “You have to get over to the Presidential Emergency Operation Center to be with the vice president.” The Presidential Emergency Operations Center (PEOC) is the bunker located below the White House. As Mineta does not know where it is, a Secret Service agent leads him to it. He will arrive there around 9:20-9:27, according to his own recollections (see (Between 9:20 a.m. and 9:27 a.m.) September 11, 2001). [Daily Californian, 3/18/2002; MSNBC, 9/11/2002; 9/11 Commission, 5/23/2003; Academy of Achievement, 6/3/2006]

Entity Tags: Norman Mineta, Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Counterterrorism “tsar” Richard Clarke begins a crisis response video conference by asking FAA Administrator Jane Garvey what she knows. Garvey replies: “The two aircraft that went in [to the WTC] were American flight 11, a 767, and United 175, also a 767. Hijacked.” She says that she has put a hold on all takeoffs and landings in New York and Washington, then states, “We have reports of eleven aircraft off course or out of communications.” Clarke and Garvey discuss the feasibility of canceling all takeoffs nationally, and grounding all planes in the air. Garvey says it is possible, but will take time. [Clarke, 2004, pp. 4-5]

Entity Tags: Richard A. Clarke, Jane Garvey

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mike Fenzel.Mike Fenzel. [Source: Wall Street Journal]According to counterterrorism “tsar” Richard Clarke, around this time, National Security Adviser Condoleezza Rice says she is going down to the Presidential Emergency Operations Center (PEOC) below the White House to be with Vice President Dick Cheney. Clarke is currently convening a video teleconference with top officials from the Secure Video Conferencing Center, just off the main floor of the Situation Room (see (9:10 a.m.) September 11, 2001). Rice has just walked in with her deputy, Stephen Hadley. Clarke asks her, “Do you want to chair this as a principals meeting?” [Clarke, 2004, pp. 2-4] (A “principals meeting” includes the principals of the National Security Council, but not the president. [Bumiller, 2007, pp. 141] ) Rice declines, allowing Clarke to run the conference. Clarke will recall that Rice says to him: “You’re going to need some decisions quickly. I’m going to the PEOC to be with the vice president. Tell us what you need.” Clarke replies, “What I need is an open line to Cheney and you.” Clarke then turns to his White House Fellow, Army Major Mike Fenzel, and instructs him to “go with Condi to the PEOC and open a secure line to me. I’ll relay the decisions we need to you.” [Clarke, 2004, pp. 3-4] However, according to her own later recollections, Rice does not head down from the Situation Room to the PEOC until later, at some time shortly after the Pentagon is hit (see (9:45 a.m.) September 11, 2001). [PBS Frontline, 7/12/2002; MSNBC, 9/11/2002; New York Times, 9/11/2002; Bumiller, 2007, pp. xiii]

Entity Tags: Condoleezza Rice, Stephen J. Hadley, Mike Fenzel, Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Daniel Bueno.Daniel Bueno. [Source: Discovery Channel]At “approximately 9:15 a.m.,” according to the 9/11 Commission, Daniel Bueno, a supervisor at the FAA’s Boston Center, asks the FAA’s Herndon Command Center to contact all the FAA centers nationwide and instruct them to issue an alert, informing all airborne aircraft of the events unfolding in New York and advising them to heighten their cockpit security. Boston Center air traffic controllers have recently issued a similar alert to all aircraft in their airspace (see 9:09 a.m.-9:10 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 25-26] However, the 9/11 Commission will conclude, “We have found no evidence to suggest that the Command Center acted on this request or issued any type of cockpit security alert.” [9/11 Commission, 7/24/2004, pp. 23] According to author Lynn Spencer, “The request never makes it to Ben Sliney,” the national operations manager at the Command Center. “Tragically, it is lost in the confusion and never gets past the staff person monitoring Sliney’s desk as events rapidly spiral out of control.” [Spencer, 2008, pp. 99] But Ellen King, a Command Center manager, offers a different explanation. She will tell the 9/11 Commission that the FAA culture and mindset on 9/11 are such that the FAA “would never have relayed this message directly to all pilots.… [T]he FAA would pass situational awareness to the airline company representatives who, in turn, would determine if such action was necessary.” [9/11 Commission, 8/26/2004, pp. 26 and 92]

Entity Tags: Daniel Bueno, Ellen King, Ben Sliney, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bill Halleck, an American Airlines air traffic control specialist at the airline’s System Operations Control (SOC) in Fort Worth, Texas, phones an official at the FAA’s Herndon Command Center, to ask about the status of New York City air traffic. During their two-and-a-half minute conversation, Halleck says American thinks Flight 11 crashed into the WTC, and says that Flight 77 is “missing.” Presently, he receives an update from someone else at SOC, indicating that Flight 77 may also have crashed into the WTC (see 9:08 a.m. September 11, 2001). He wonders how it could have gotten to New York, but updates the FAA official on this news. The FAA official replies that the second WTC crash may not have been Flight 77 because “we have another call sign” for that incident. The FAA Command Center is currently uncertain of the identity of either of the planes that hit the Twin Towers, and provides no further information. [9/11 Commission, 8/26/2004, pp. 31 and 94]

Entity Tags: Federal Aviation Administration, Bill Halleck, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Norman Seip.Norman Seip. [Source: US Air Force]A National Operations and Intelligence Watch Officer Network (NOIWON) conference call is established to allow government agencies in the Washington, DC, area to quickly share information regarding the ongoing events, but the call reportedly contributes little of value to the emergency response to the terrorist attacks. [Federal Aviation Administration, 9/11/2001; Federal Aviation Administration, 9/11/2001; 9/11 Commission, 4/29/2004 pdf file; 9/11 Commission, 7/13/2004; Government Executive, 6/1/2009] The NOIWON call is convened by the CIA sometime between 9:16 a.m. and 9:25 a.m., according to FAA chronologies. [Federal Aviation Administration, 9/11/2001; Federal Aviation Administration, 9/11/2001; Federal Aviation Administration, 9/17/2001 pdf file] According to an officer at the Pentagon, the White House Situation Room is taking the lead at the time he answers the NOIWON call. [9/11 Commission, 5/5/2004]
FAA Participates in Call - At the FAA headquarters in Washington, the NOIWON call is answered by Bart Merkley, one of two officers on duty in the ACI Watch—a small, 24-hour intelligence facility located on the building’s third floor. [9/11 Commission, 7/13/2004] Merkley stays on the call for its entire duration. He passes onto it information he has learned from the Tactical Net—a teleconference established by the operations center at FAA headquarters at 8:50 a.m. [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 5/19/2004]
NMCC Participates in Call - At the National Military Command Center (NMCC) at the Pentagon, the initial call on the NOIWON line is answered by Commander Pat Gardner, the assistant deputy director for operations. [9/11 Commission, 5/5/2004] Subsequently, Brigadier General Norman Seip will take over the line and remain on it for most of the day. According to a 9/11 Commission memorandum, this is because the “White House Situation Room insisted on having a flag officer on an open line” with it. [9/11 Commission, 7/21/2003 pdf file]
NOIWON Call of Little Use - The NOIWON call apparently contributes little of value to the emergency response to the terrorist attacks. Darrel Smith, who is working alongside Merkley in the ACI Watch at FAA headquarters, will tell the 9/11 Commission that he “does not remember any useful or significant information coming as a result of the NOIWON call.” [9/11 Commission, 7/13/2004] Captain Charles Leidig, the acting deputy director for operations in the NMCC throughout the attacks, will tell the Commission that he “recalled no situational awareness that came from the NOIWON call.” [9/11 Commission, 4/29/2004 pdf file] Gardner will say he “doesn’t remember specifically what was discussed” on the call. [9/11 Commission, 5/5/2004] FAA records will state, “It is believed that the [Department of Defense] received information” concerning the attacks over the NOIWON call, but the FAA “holds no records of that communication.” [Federal Aviation Administration, 9/11/2001]
Call Delays Establishing of NMCC's Conference - Furthermore, the NOIWON call delays the Pentagon’s response to the attacks. The NMCC’s usual first action in response to a crisis is to establish a “significant event conference” in order to gather and disseminate information from government agencies, and discuss what actions should be taken. However, the NOIWON call reportedly intervenes with the preparations for such a conference call. According to a 9/11 Commission memorandum, “The NMCC abandoned its attempt to convene a [significant event conference] so its watch officers could participate in the NOIWON conference.” [9/11 Commission, 7/21/2003 pdf file; 9/11 Commission, 6/17/2004] The significant event conference will therefore only commence at 9:29 a.m. (see 9:29 a.m.-9:34 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 37]
No Recording of Call - The NOIWON is described as “a dedicated secure telephone system with a conferencing capability for the rapid exchange and sharing of high interest and time-sensitive information between Washington-area operations centers.” [Government Executive, 6/1/2009] During breaking crises it is used by the major national security watch centers around Washington, including the NMCC and the National Military Joint Intelligence Center at the Pentagon, the State Department Operations Center, the State Department’s Bureau of Intelligence and Research, the CIA’s operations center, the NSA’s operations center, and the White House Situation Room. [Radi, 3/1997 pdf file] The 9/11 Commission will later request a transcript of the NOIWON call conducted on this day, but despite “multiple searches,” no recording of it will be found. [9/11 Commission, 8/22/2003; Stephen A. Cambone, 10/14/2003; 9/11 Commission, 4/16/2004]

Entity Tags: Darrel Smith, Bart Merkley, Charles Leidig, White House, Central Intelligence Agency, National Operations and Intelligence Watch Officer Network, Federal Aviation Administration, Patrick Gardner, National Military Command Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Russell Senate Office Building.The Russell Senate Office Building. [Source: Senate Photography Studio]Laura Bush, the president’s wife, spends time in the office of Senator Edward Kennedy (D-MA) after arriving at the Russell Senate Office Building on Capitol Hill, where she was originally scheduled to testify before the Senate education committee. [Bush, 2010, pp. 197-199] Bush was set to appear before the Senate Committee on Health, Education, Labor, and Pensions, which Kennedy chairs, at 10:00 a.m., to talk about early childhood education. [USA Today, 9/10/2001; CNN, 9/12/2001; CNN, 9/11/2002]
First Lady Arrives at Senate Building - She arrives at the Russell Senate Office Building at 9:16 a.m. [National Journal, 8/31/2002; Bush, 2010, pp. 198] Her Secret Service agents informed her of the first crash at the World Trade Center as she was getting into her limousine for the drive from the White House to Capitol Hill (see (8:55 a.m.) September 11, 2001) and told her about the second crash a couple of minutes before she arrives at the Russell Office Building (see (9:14 a.m.) September 11, 2001). [CNN, 9/11/2002; Bush, 2010, pp. 197-198] Kennedy, who has been informed of the attacks in New York, goes to greet Bush when she arrives. [CNN, 9/11/2002; Kennedy, 2009, pp. 492]
First Lady and Kennedy Discuss 'Mundane Things' - After Kennedy meets Bush, the two agree immediately to postpone the Senate hearing. [Us Weekly, 10/15/2001; Andersen, 2002, pp. 4] Instead of going to the hearing room, they go to Kennedy’s office, accompanied by members of Bush’s staff. [National Journal, 8/31/2002; Kessler, 2006, pp. 135] A television is on in the corner of the room, showing the coverage of the burning WTC towers. However, rather than focusing on the attacks in New York, Kennedy takes Bush on a tour of his office, pointing out various pictures, furniture, and pieces of memorabilia. He also presents her with a print of a painting he has done. [Bush, 2010, pp. 198] Bush will later recall that she and Kennedy talk about “mundane things,” such as the Capitol and the offices there. [CNN, 9/11/2002; Gerhart, 2004, pp. 162]
Senator Gregg Joins First Lady and Kennedy - After a time, they are joined by Senator Judd Gregg (R-NH), who is on the education committee and is a Bush family friend. While Gregg and Bush sit on couches in the office, Bush will recall, Kennedy continues “chatting about anything other than the horrific images unfolding on the tiny screen across the room.” Gregg will say: “I think Senator Kennedy was trying to distract everybody, keep us thinking about other things, maybe. But we were talking about some other items [besides the terrorist attacks], actually.” However, Bush keeps glancing at the television to see the coverage of the attacks. [CNN, 9/11/2002; Bush, 2010, pp. 198-199]
Secret Service Agents 'Frantically' Seek Details of Attacks - While the first lady is in Kennedy’s office, her Secret Service agents and senior staff “frantically worked their earpieces and cell phones to get a handle on the unfolding attacks,” according to Us Weekly magazine. Although those in the room aren’t catching everything about the attacks that is being shown on television, Bush will recall that they “knew what was happening because people kept coming in.” [Us Weekly, 10/15/2001] However, members of Bush’s staff have difficulty contacting others. Noelia Rodriguez, the first lady’s press secretary, will say, “Nobody could get a cell [phone call] to get through, and we took turns using the office phone.” [National Journal, 8/31/2002]
First Lady Works on Public Statement - The first lady and those with her watch President Bush delivering a short statement to the nation from the Emma E. Booker Elementary School in Sarasota, Florida, at 9:30 a.m. (see 9:30 a.m. September 11, 2001) on a small television on the desk of Kennedy’s receptionist. [White House, 9/11/2001; CNN, 9/12/2001; Bush, 2010, pp. 199] Although Jim Manley, Kennedy’s spokesman, initially tells reporters that the senators and the first lady will not be making any statements to the press, Kennedy subsequently decides they should. [Gerhart, 2004, pp. 161] Therefore, after watching the president’s statement, the first lady goes to a private room with Rodriguez and they start writing down what she will say. [National Journal, 8/31/2002] Kennedy, Gregg, and Bush will appear before the press at around 9:41 a.m. (see 9:41 a.m. September 11, 2001). [CNN, 9/11/2001; Bush, 2010, pp. 199]

Entity Tags: Judd Gregg, Jim Manley, Laura Bush, Edward M. (“Ted”) Kennedy, Noelia Rodriguez, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Frank Brogan.Frank Brogan. [Source: Publicity photo]The Secret Service allows President Bush to stay at the Emma E. Booker Elementary School in Sarasota, Florida, after a reading demonstration he was participating in has ended, even though he could be in danger at the school. [St. Petersburg Times, 7/4/2004; Politico Magazine, 9/9/2016] Bush has just left the classroom where the reading demonstration was held and entered a holding room next to it. There, he talks on the phone with officials in Washington, DC, and works on a statement to the nation that he wants to deliver before leaving the school (see (9:16 a.m.-9:29 a.m.) September 11, 2001). Members of his staff in the holding room apparently have little information about the terrorist attacks beyond what has been reported on television. They are in contact with the White House Situation Room but not the Pentagon and, according to the 9/11 Commission Report, “No one in the traveling party had any information during this time that other aircraft were hijacked or missing.” [Washington Times, 10/7/2002; 9/11 Commission, 7/24/2004, pp. 38-39] All the same, Secret Service agents and other personnel with the president are concerned that Bush could be in danger at the school, and some of them are worried that terrorists might attack the place (see (9:04 a.m.-9:33 a.m.) September 11, 2001). [Studies in Intelligence, 9/2006 pdf file; Politico Magazine, 9/9/2016]
Bush's Lead Agent Wants to Evacuate the President - Edward Marinzel, the head of Bush’s Secret Service detail, is “eager to get the president out of the school, to Air Force One, and airborne,” according to Karl Rove, Bush’s senior adviser. [Rove, 2010, pp. 251] He therefore approaches Bush and tells him, “We need to get you to Air Force One and get you airborne.” [Politico Magazine, 9/9/2016] However, his concern does not result in Bush being evacuated from the school right away. The Secret Service will later tell the 9/11 Commission that although its agents “were anxious to move the president to a safer location” while he was in the holding room, they “did not think it imperative for him to run out the door.” [9/11 Commission, 7/24/2004, pp. 39]
Chief of Staff Wants Bush to Give His Speech before Leaving - Andrew Card, Bush’s chief of staff, suggests that Bush should be allowed to give his speech to the nation from the school before leaving. He says that “we have a whole auditorium full, waiting for the next event”—meaning Bush’s speech—and there is “no imminent threat there in Sarasota,” according to Dave Wilkinson, assistant special agent in charge of the presidential protection division. The Secret Service therefore accepts a compromise and agrees that Bush can give his speech before leaving. [Politico Magazine, 9/9/2016]
Bush Should Be Taken to the 'Closest Secure Location' - Author Philip Melanson, an expert on the Secret Service, will criticize Bush’s Secret Service detail for failing to get the president away from the school immediately after the second hijacked plane crashed into the World Trade Center, at 9:03 a.m. (see 9:03 a.m. September 11, 2001). “With an unfolding terrorist attack, the procedure should have been to get the president to the closest secure location as quickly as possible, which clearly is not a school,” he will state. [St. Petersburg Times, 7/4/2004] Bush himself will comment on the situation while he is in the holding room, saying, “One thing for certain: I needed to get out of where I was.” [Sammon, 2002, pp. 93]
Bush Refuses to Leave - And yet the president refuses to leave the school at this time when he is urged to do so, according to Frank Brogan, lieutenant governor of Florida, who is in the holding room with him. “The Secret Service tried to get the president to return to Air Force One immediately,” Brogan will state, “but he refused, saying he was committed to staying on the ground long enough to write a statement about what was happening, read it to the nation, and lead a moment of silence for the victims.” [University Press, 9/18/2003] Bush “was courageously insistent about remaining on the ground to make a statement to the people of America,” Brogan will comment. [South Florida Sun-Sentinel, 9/11/2011] Bush will give his speech to the nation, which will be broadcast live on television, from the school library at 9:30 a.m. (see 9:30 a.m. September 11, 2001). [White House, 9/11/2001; Bohn, 2015, pp. 215] He will finally leave the school at around 9:35 a.m. (see (9:34 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: Edward Marinzel, Frank Brogan, George W. Bush, US Secret Service, Andrew Card, Karl C. Rove, Dave Wilkinson, Philip Melanson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bush in a holding room before giving his speech. Communications director Dan Bartlett points to the TV, and the clock reads 9:25. 
Bush in a holding room before giving his speech. Communications director Dan Bartlett points to the TV, and the clock reads 9:25. [Source: White House]After leaving the Booker Elementary School classroom, President Bush returns to an adjacent holding room where he is briefed by his staff, and gets his first look at the footage of the burning World Trade Center on a television that has been set up there. He instructs his press secretary, Ari Fleischer, to take notes to create an accurate accounting of events. According to some accounts, he speaks on the phone with Vice President Dick Cheney who is at the White House, and they both agree that terrorists are probably behind the attacks. [Sammon, 2002, pp. 92-93; Daily Mail, 9/8/2002; 9/11 Commission, 7/24/2004, pp. 39] But White House adviser Karl Rove, who is also in the holding room, will later tell NBC News that Bush is unable to reach Cheney because the vice president is being moved from his office to the White House bunker at this time. [MSNBC, 9/11/2002] The president speaks with New York Governor George Pataki and FBI Director Robert Mueller. Bush learns from Mueller that the planes that hit the WTC were commercial American aircraft, and at least one of them had apparently been hijacked after leaving Boston. According to some accounts, Bush also speaks with National Security Adviser Condoleezza Rice around this time. However, Rice herself will later suggest otherwise (see (9:45 a.m.) September 11, 2001). [Sammon, 2002, pp. 93-94; Daily Mail, 9/8/2002; St. Petersburg Times, 9/8/2002; 9/11 Commission, 7/24/2004, pp. 39] Fleischer and White House communications director Dan Bartlett quickly draft a statement for the president to deliver in the school’s library, which Bush rewords, scribbling three sheets of notes. Bush will deliver this at 9:30 a.m. (see 9:30 a.m. September 11, 2001). While he works on the statement, Bush briefly glances at the unfolding horror on the television. Turning to his aides in the room, he declares, “We’re at war.” [Sammon, 2002, pp. 94; Albuquerque Tribune, 9/10/2002] According to the 9/11 Commission, the focus at the present time is on the president’s statement to the nation, and the only decision made by Bush’s traveling party is to return to Washington. [9/11 Commission, 7/24/2004, pp. 39] Bush will later claim that he makes no major decisions in response to the crisis until after Air Force One takes off at around 9:55 a.m. (see (Shortly After 9:56 a.m.) September 11, 2001). [Washington Post, 1/27/2002]

Entity Tags: George E. Pataki, Dan Bartlett, Condoleezza Rice, Richard (“Dick”) Cheney, George W. Bush, Ari Fleischer, Robert S. Mueller III, Karl C. Rove

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Brian Wilson.Brian Wilson. [Source: Publicity photo]There is apparently no increase in the level of security at the Capitol building in Washington, DC, even though First Lady Laura Bush has arrived at the nearby Russell Senate Office Building and more than 10 minutes have passed since a second plane hit the World Trade Center. [Gilbert et al., 2002, pp. 64; 9/11 Commission, 7/24/2004, pp. 8; Bush, 2010, pp. 198] At 9:16 a.m., Bush arrived at the Russell Senate Office Building, located just north of the Capitol building, where she was scheduled to testify before a Senate committee at 10:00 a.m. [USA Today, 9/10/2001; CNN, 9/12/2001; Bush, 2010, pp. 198]
Reporter Sees No Signs of Increased Security - The first lady is considered one of the nation’s “most visible targets,” and, as one of the Secret Service’s “permanent protectees,” like the president, she has a detail of special agents assigned to her. [US Department of the Treasury, 5/8/2001; Office of Management and Budget, 7/2001, pp. 82 pdf file; United States Secret Service, 2002] And yet, even though Bush has arrived on Capitol Hill, and over 10 minutes have passed since the second aircraft hit the WTC (see 9:03 a.m. September 11, 2001), there is apparently no increase in the level of security at the Capitol building. Fox News correspondent Brian Wilson will later recall that when reporting from the Capitol building around this time, he is “talking about the first lady being in the Capitol and saying that I had not seen any signs of tighter security in the building.”
Reporter Surprised at Plan to Hold a Photo Op - Wilson is also surprised that, although the Senate hearing Bush was scheduled to attend has been canceled, the first lady is still going to make a public appearance. He will comment that “they were (incredibly) trying to set up a brief photo opportunity.” [Gilbert et al., 2002, pp. 64; 9/11 Commission, 7/24/2004, pp. 8] (Wilson is presumably referring to Laura Bush’s appearance before reporters and cameras alongside Senators Edward Kennedy (D-MA) and Judd Gregg (R-NH), which takes place at 9:41 a.m. (see 9:41 a.m. September 11, 2001). [Associated Press, 9/11/2001; CNN, 9/11/2001; Bush, 2010, pp. 199] )
Capitol Evacuated Later On - The Capitol building will only be evacuated at 9:48 a.m., apparently in response to reports of a plane heading toward it (see 9:48 a.m. September 11, 2001). [Associated Press, 9/11/2001; Associated Press, 8/21/2002; CNN, 9/11/2006] The first lady will only be taken away from the Russell Office Building to a “secure location” by members of the Secret Service at 10:10 a.m. (see (10:10 a.m.-10:55 a.m.) September 11, 2001). [Associated Press, 9/11/2001; National Journal, 8/31/2002; Bush, 2010, pp. 200]

Entity Tags: Brian Wilson, Laura Bush, US Capitol building

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A meeting is held in the office of Carl Truscott, the Secret Service special agent in charge of the presidential protective division (PPD), during which Truscott and three other senior Secret Service agents discuss security enhancements at the White House. Truscott, who is responsible for the overall security of the White House, will later say that he contacted the three other agents after watching “the CNN broadcast of the aircraft crashing into the World Trade Center,” and asked them to come to his office in the Eisenhower Executive Office Building, next to the White House (see (After 8:48 a.m.) September 11, 2001). The names of these agents are unstated, but they are a deputy special agent in charge of the PPD, an assistant to the special agent in charge of the PPD, and an assistant division chief of the Secret Service’s technical security division. Their meeting begins at “approximately 9:18 a.m.,” according to Truscott. [United States Secret Service, 10/1/2001]
Agents Discuss Measures to Increase Security - Truscott and the other agents briefly discuss the Secret Service assets that have so far been deployed in response to the crisis. [United States Secret Service, 9/12/2001] Issues that are addressed during the meeting, according to Truscott, include placing counter-sniper support on the White House; placing counter-surveillance units near the White House; opening the Emergency Operations Center; increasing the number of emergency response teams; increasing technical security division support; providing counter-assault team support to First Lady Laura Bush’s Secret Service detail at the US Capitol building; providing protection for National Security Adviser Condoleezza Rice; and alerting the Army Corps of Engineers structural collapse team.
Agent Learns of Aircraft Approaching Washington - While the meeting is taking place, Truscott receives a call from Danny Spriggs, an agent at the Secret Service’s headquarters in Washington, DC, informing him that a suspicious aircraft is flying toward the capital (see (Shortly After 9:35 a.m.) September 11, 2001). And while he is on the phone with Spriggs, Truscott receives a call from a “White House security representative.” During that call, Truscott instructs the security representative to evacuate the White House. [United States Secret Service, 10/1/2001] (The White House will begin evacuating at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Associated Press, 2001 pdf file; CNN, 9/12/2001] )
Agent Suggests Going to White House Bunker - At some point, Truscott suggests that those at the meeting go to the Presidential Emergency Operations Center (PEOC), a bunker below the White House. Truscott will subsequently head to the PEOC. Apparently at least one other person at the meeting—the assistant division chief of the technical security division—will head there with him. [United States Secret Service, 9/12/2001] On his way to the PEOC, Truscott will meet Rice in the White House Situation Room and accompany her down to the PEOC (see (9:45 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001] Presumably as a result of the meeting in Truscott’s office, the Secret Service will implement “a number of security enhancements around the White House complex,” according to the 9/11 Commission Report (see (After 9:18 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 35-36]

Entity Tags: US Secret Service, Carlton Danny Spriggs, Carl Truscott

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s New England regional office calls the FAA’s Herndon Command Center, and asks it to tell Cleveland Center to contact Delta Air Lines Flight 1989 and advise it to use extra cockpit security. The reason the New England regional office makes this request is unclear. [9/11 Commission, 7/24/2004, pp. 10] As the 9/11 Commission will describe, apparently in response to the request, “[A]t 9:19 the FAA… Command Center in Herndon ordered controllers to send a cockpit warning to Delta 1989 because, like American 11 and United 175, it was a transcontinental flight departing Boston’s Logan Airport.” [9/11 Commission, 7/24/2004, pp. 455] Minutes earlier, the FAA’s Boston Center asked the Command Center to contact the nation’s FAA centers and instruct them to tell all airborne aircraft to increase their cockpit security (see (9:15 a.m.) September 11, 2001). The Command Center’s instruction to air traffic controllers about Delta 1989 is apparently an exception, as the 9/11 Commission will say it found “no evidence to suggest that the Command Center acted on this request.” [9/11 Commission, 7/24/2004, pp. 23; 9/11 Commission, 8/26/2004, pp. 25-26] Delta 1989 will subsequently be mistakenly reported as having been hijacked (see (9:28 a.m.-9:33 a.m.) September 11, 2001 and 9:39 a.m. September 11, 2001). [USA Today, 8/13/2002; Vanity Fair, 8/1/2006]

Entity Tags: Federal Aviation Administration, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Members of the Secret Service’s uniformed division.Members of the Secret Service’s uniformed division. [Source: Joe Marquette / Associated Press]The Secret Service begins implementing a number of security enhancements around the White House complex. [9/11 Commission, 7/24/2004, pp. 35-36] The measures are apparently being implemented on the orders of a number of senior Secret Service agents who have been meeting in the office of Carl Truscott, the special agent in charge of the presidential protective division, who is responsible for the overall security of the White House (see (9:18 a.m.) September 11, 2001). During that meeting, according to Truscott, the agents have discussed “security enhancements at the White House,” such as “placing counter-sniper support on the White House” and “placing counter-surveillance units near the White House.” [United States Secret Service, 10/1/2001] The officials who ordered the security enhancements “did not know that there were additional hijacked aircraft or that one such aircraft was en route to Washington,” according to the 9/11 Commission Report. The measures are simply “precautionary steps taken because of the strikes in New York.” [9/11 Commission, 7/24/2004, pp. 36] However, once the Secret Service has established a perimeter around the White House, its uniformed division officers are ordered “to stow their submachine guns out of sight,” according to US News and World Report, because officials fear that they look too “militaristic.” The uniformed division officers are furious about this. “All we were left with were our pistols,” one of them will later complain. [US News and World Report, 12/1/2002] The security enhancements are initiated after 9:03 a.m., when the second plane hit the World Trade Center, according to the 9/11 Commission Report (see 9:03 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 35-36] However, the meeting of senior Secret Service agents during which the measures were discussed began at around 9:18 a.m., according to Truscott, which would indicate that the measures are initiated some time after 9:18 a.m. [United States Secret Service, 10/1/2001] Furthermore, the Secret Service will only order that the White House be evacuated at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Associated Press, 2001 pdf file; CNN, 9/12/2001]

Entity Tags: US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Fire Chief Ray Downey is on the corner of West Street and Vesey Street, where the chiefs in charge of the response at the WTC have gathered to survey the scene. [Downey, 2004, pp. 233] Downey is the head of the New York Fire Department’s Special Operations Command, where he has pioneered techniques for responding to terrorist attacks. [CBS News, 9/11/2006] Reportedly, he had felt certain that a big attack on American soil was due. Worst in his mind had been “a situation in which there was a secondary device timed to explode after rescuers had rushed to the scene” of a terrorist attack. As he now checks in with the fire chiefs who are trying to put together a response plan, he tells them “he is worried about secondary devices in the towers, explosive devices that could hurt the firemen.” [Downey, 2004, pp. 224 and 233] Shortly after the South Tower comes down, Downey will in fact say he thought bombs in the building had caused it to collapse (see Shortly After 9:59 a.m. September 11, 2001). [City of New York, 12/6/2001] He will be killed when the North Tower collapses at 10:28 a.m. [New York Times, 9/9/2005]

Entity Tags: Ray Downey

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Shortly before the Pentagon is attacked, firefighters with the Metropolitan Washington Airports Authority (MWAA) respond to a multiple vehicle car crash at the upper level of Terminal B of Reagan National Airport, which is less than a mile from the Pentagon. Captain Michael Defina, the acting shift commander, has seen the World Trade Center attacks on television and, although the airport is not on alert, he later claims he has a feeling that Washington could be another terrorist target. Although the shift commander doesn’t usually respond to motor vehicle accidents, Defina accompanies the rescue engine and medic unit to the crash at Terminal B because, he says, “something didn’t sound right about it.” He then hears a “dull roar” when the Pentagon is struck, and turns to see smoke rising above it. [NFPA Journal, 11/1/2001; JEMS, 4/2002 pdf file] Fire Communications initially tells him that a Boeing 757 crashed off the end of Runway 1-19 at Reagan Airport. This report is soon corrected, and the MWAA is directed to respond to the Pentagon attack. It has substantial resources for this, including two foam units and two mass casualty units. MWAA has authority to automatically respond to plane crashes within 5 miles of Reagan Airport, so two of its heavy rescue units self-dispatch to the Pentagon. Its fire and medical units arrive at the crash site within 5 minutes of the attack. [US Department of Health and Human Services, 7/2002, pp. A6-A7 pdf file] The Airports Authority firefighters are able to set up directly in front of the impact hole, and their foam units knock down much of the fire within seven minutes of arriving. [NFPA Journal, 11/1/2001]

Entity Tags: Metropolitan Washington Airports Authority, Michael Defina

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Transportation Secretary Norman Mineta. 
Transportation Secretary Norman Mineta. [Source: US Department of Transportation]Transportation Secretary Norman Mineta arrives at the White House bunker—the Presidential Emergency Operations Center (PEOC)—containing Vice President Dick Cheney and others. Mineta will tell NBC News that he arrives there at “probably about 9:27,” though he later says to the 9/11 Commission that he arrives at “about 9:20 a.m.” He also later recalls that Cheney is already there when he arrives. [MSNBC, 9/11/2002; 9/11 Commission, 5/23/2003; St. Petersburg Times, 7/4/2004; Academy of Achievement, 6/3/2006] This supports accounts of Cheney reaching the bunker not long after the second WTC crash (see (Shortly After 9:03 a.m.) September 11, 2001). Questioned about this in 2007 by an activist group, Mineta will confirm that Cheney was “absolutely… already there” in the PEOC when he arrived, and that “This was before American Airlines [Flight 77] went into the Pentagon,” which happens at 9:37. Yet, while admitting there is “conflicting evidence about when the vice president arrived” in the PEOC, the 9/11 Commission will conclude that the “vice president arrived in the room shortly before 10:00, perhaps at 9:58.” Mineta also later claims that when he arrives in the PEOC, Mrs. Lynne Cheney, the wife of the vice president, is already there. Yet the 9/11 Commission will claim she only arrives at the White House at 9:52 (see (9:55 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 40; 911truthseattle (.org), 6/26/2007] Once in the PEOC, Mineta establishes open phone lines with his office at the Department of Transportation and with the FAA Operations Center. [Academy of Achievement, 6/3/2006]

Entity Tags: Lynne Cheney, Richard (“Dick”) Cheney, Norman Mineta

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA sets up a hijacking teleconference with several agencies, including the Defense Department. This is almost one hour after the FAA’s Boston flight control began notifying the chain of command (see 8:25 a.m. September 11, 2001) and notified other flight control centers about the first hijacking at 8:25 a.m. (see 8:25 a.m. September 11, 2001). According to the Acting FAA Deputy Administrator Monte Belger, this teleconference (called the “hijack net”) is “the fundamental primary source of information between the FAA, [Defense Department], FBI, Secret Service, and… other agencies.” Yet even after the delay in setting it up, FAA and Defense Department participants later claim it plays no role in coordinating the response to the hijackings. The 9/11 Commission says, “The NMCC [National Military Command Center inside the Pentagon] officer who participated told us that the call was monitored only periodically because the information was sporadic, it was of little value, and there were other important tasks. The FAA manager of the teleconference also remembered that the military participated only briefly before the Pentagon was hit.” [9/11 Commission, 6/17/2004; 9/11 Commission, 7/24/2004, pp. 36] According to a statement provided by the FAA to the 9/11 Commission in 2003, this teleconference began significantly earlier—“[w]ithin minutes after the first aircraft hit the World Trade Center” (see (8:50 a.m.) September 11, 2001). [9/11 Commission, 5/23/2003]

Entity Tags: Federal Aviation Administration, Monte Belger, US Department of Defense, 9/11 Commission

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Alan Wallace.Alan Wallace. [Source: Michael Norris]A fire chief calls his firefighters who are manning the fire station at the Pentagon’s heliport, and warns them that there could be more attacks, and Washington could be a target. [First Due News, 4/17/2003; Creed and Newman, 2008, pp. 20-21] Chief Charles Campbell works with the fire department at Fort Myer, an army base 1.5 miles northwest of the Pentagon, which sends three of its firefighters each day to man the fire station at the Pentagon heliport. [Pentagram, 11/2/2001] Campbell calls the station to make sure his firefighters there—Alan Wallace, Mark Skipper, and Dennis Young—are aware of what is going on in New York. He tells them, “These were intentional acts of terrorism.” He speaks “to each of the three firefighters, making sure they [are] all on their toes and ready to respond to an unexpected incident.” Wallace will recall that Campbell “wanted to be sure we were aware of everything going on around the fire station.” Campbell says there could be more attacks, and that “If it had happened in New York, it could happen in Washington.” As Wallace recalls, Campbell says “Washington, DC could very well be a target and if that happened, our fire truck could be dispatched to an incident.” [First Due News, 4/17/2003; Creed and Newman, 2008, pp. 20-21] Yet, while Campbell believes an attack on Washington is likely, neither the Pentagon nor any government buildings in Washington will be evacuated before the Pentagon is hit at 9:37 (see Before 9:37 a.m. September 11, 2001 and Before 9:37 a.m. September 11, 2001). [CNN, 9/16/2001] The Fort Myer firefighters will narrowly escape suffering serious injuries when the Pentagon attack occurs (see 9:37 a.m. September 11, 2001). [Pentagram, 11/2/2001]

Entity Tags: Charles Campbell, Dennis Young, Alan Wallace, Mark Skipper

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to the 9/11 Commission, the FAA’s Indianapolis Center, which was monitoring Flight 77 when it disappeared from radar (see 8:56 a.m. September 11, 2001 and (8:56 a.m.-9:05 a.m.) September 11, 2001), has learned by 9:20 a.m. that there are “other hijacked aircraft,” and begins “to doubt its initial assumption that American 77 had crashed.” [9/11 Commission, 7/24/2004, pp. 24] In fact, a transcript of air traffic controller communications will show that the Indianapolis Center was informed of the Flight 11 hijacking, and that two planes had hit the World Trade Center, at 9:09 a.m. (see 9:09 a.m. September 11, 2001); five minutes later, it received confirmation of the Flight 11 hijacking (see 9:14 a.m. September 11, 2001). [New York Times, 10/16/2001] And television networks have been covering the crashes in New York since as early as 8:48 a.m. (see 8:48 a.m. September 11, 2001). [Bamford, 2004, pp. 16-17]
Other Facilities Notified - The manager at the Indianapolis Center now discusses the concern that Flight 77 may not have crashed with the FAA’s Command Center in Herndon, Virginia. This discussion prompts the Command Center to notify some FAA field facilities that Flight 77 is lost. [9/11 Commission, 8/26/2004, pp. 32] Also at around 9:20, the Indianapolis Center operations manager contacts the FAA’s Chicago Center. He advises its operations manager of his concern that Flight 77 may have been hijacked, and says to be on the lookout, based on the events that have occurred in New York. [Federal Aviation Administration, 9/17/2001 pdf file] By 9:21, according to the 9/11 Commission, the FAA “Command Center, some FAA field facilities, and American Airlines had started to search for American 77. They feared it had been hijacked.” [9/11 Commission, 7/24/2004, pp. 24-25]

Entity Tags: Chicago flight control, Federal Aviation Administration, Indianapolis Air Route Traffic Control Center, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Barbara Olson.Barbara Olson. [Source: Richard Eillis/ Getty Images]A passenger on Flight 77, Barbara Olson, calls her husband, Theodore (Ted) Olson, who is solicitor general at the Justice Department. [San Francisco Chronicle, 7/23/2004] Ted Olson is in his Justice Department office watching news of the attacks on the World Trade Center on television when his wife calls. A few days later, he will recall: “She told me that she had been herded to the back of the plane. She mentioned that they had used knives and box cutters to hijack the plane. She mentioned that the pilot had announced that the plane had been hijacked.” [CNN, 9/14/2001] He tells her that two planes have hit the WTC. [Daily Telegraph, 3/5/2002] Barbara Olson says she feels nobody is taking charge. [CNN, 9/12/2001] Ted Olson doesn’t know if she is near the pilots, but at one point she asks: “What shall I tell the pilot? What can I tell the pilot to do?” [CNN, 9/14/2001] Then the call is cut off without warning. [Newsweek, 9/29/2001]
Ted Olson's Recollections Vague - Ted Olson’s recollection of the call’s timing will be extremely vague. He will say the call “must have been 9:15 [a.m.] or 9:30 [a.m.]. Someone would have to reconstruct the time for me.” [CNN, 9/14/2001] Other accounts place the call around 9:25 a.m. [Miami Herald, 9/14/2001; New York Times, 9/15/2001; Washington Post, 9/21/2001] The call is said to last about a minute. [Washington Post, 9/12/2001] By some accounts, Ted Olson’s message to his wife, that planes have hit the WTC, comes later, in a second phone call. [Washington Post, 9/21/2001] According to one account, Barbara Olson calls her husband from inside a bathroom. [Evening Standard, 9/12/2001] But in another, she is near a pilot, and in yet another she is near two pilots. [Boston Globe, 11/23/2001]
Conflicting Accounts of Type of Phone Used - Ted Olson’s accounts of how his wife makes her calls are also conflicting. Three days after 9/11, he will say: “I found out later that she was having, for some reason, to call collect and was having trouble getting through. You know how it is to get through to a government institution when you’re calling collect.” He says he doesn’t know what kind of phone she uses, but he has “assumed that it must have been on the airplane phone, and that she somehow didn’t have access to her credit cards. Otherwise, she would have used her cell phone and called me.” [Hannity & Colmes, 9/14/2001] Why Barbara Olson would have needed access to her credit cards to call him on her cell phone is not explained. However, in another interview on the same day, Ted Olson will say his wife uses a cell phone and her call may be cut off “because the signals from cell phones coming from airplanes don’t work that well.” [CNN, 9/14/2001] Six months later, he will claim she calls collect, “using the phone in the passengers’ seats.” [Daily Telegraph, 3/5/2002] However, it is not possible to call on seatback phones, collect or otherwise, without a credit card, which would render making a collect call moot. Many other details in Ted Olson’s accounts are conflicting, and he will fault his memory and say he “tends to mix the two [calls from his wife] up because of the emotion of the events.” [CNN, 9/14/2001]
Call Supposedly Made through Secretary - According to official reports, Barbara Olson is able to reach her husband through a secretary, Lori Lynn Keyton, twice, at around 9:15 a.m. The first call is collect and comes through a live operator, while the second is direct. [Federal Bureau of Investigation, 9/11/2001 pdf file; Federal Bureau of Investigation, 9/14/2001; 9/11 Commission, 5/20/2004]

Entity Tags: Barbara Olson, Lori Lynn Keyton, Theodore (“Ted”) Olson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The White House begins slowly evacuating around this time, according to some accounts. In a 9:52 a.m. report, CNN White House correspondent John King will state that “about 30 minutes ago,” the White House had begun “slowly evacuating.” [CNN, 9/11/2001] White House pastry chef Roland Mesnier will write in his 2006 memoirs that the evacuation begins at “exactly 9:18.” At this time, Secret Service agents tell Mesnier to “go out, right now,” because, Mesnier is told, “a plane was targeting the White House and would be there soon.” [Mesnier and Malard, 2006, pp. 361] The evacuation proceeds in an orderly fashion. But later on, around 9:45 a.m., those evacuating will be ordered to run (see (9:45 a.m.) September 11, 2001). [CNN, 9/11/2001]

Entity Tags: John King, US Secret Service, Roland Mesnier

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Arthur Eberhart.Arthur Eberhart. [Source: Spc. Edgar R. Gonzalez]In a government report analyzing the effectiveness of rescue worker response to the Pentagon crash, it is mentioned that, “At about 9:20 a.m., the WFO [FBI Washington Field Office] Command Center [is] notified that American Airlines Flight 77 had been hijacked shortly after takeoff from Washington Dulles International Airport. [Special Agent in Charge Arthur] Eberhart dispatche[s] a team of 50 agents to investigate the Dulles hijacking and provide additional security to prevent another. He sen[ds] a second team to Ronald Reagan Washington National Airport as a precautionary step. At the WFO Command Center, Supervisory Special Agent (SSA) Jim Rice [is] on the telephone with the Pentagon when Flight 77 crashe[s] into the building.” [US Department of Health & Human Services, 7/2002, pp. C-55] Yet according to the 9/11 Commission, NORAD is not told that Flight 77 had been hijacked at this time or any time before it crashes. However, the FAA has claimed they officially warned NORAD at 9:24 a.m. (see (9:24 a.m.) September 11, 2001) and informally warned them even earlier (see (9:24 a.m.) September 11, 2001).

Entity Tags: North American Aerospace Defense Command, Arthur Eberhart, US Department of Defense, Federal Aviation Administration, Albert T. Church III, Ronald Reagan Washington National Airport, FBI Washington Field Office

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Monte BelgerMonte Belger [Source: FAA]At 9:20 a.m. (or earlier, according to some accounts), the FAA set up a hijacking teleconference with several agencies (see (9:20 a.m.) September 11, 2001). FAA records indicate that the National Military Command Center within the Pentagon was included in the communication network “no later than 9:20 a.m.” [9/11 Commission, 6/17/2004 pdf file] Yet at some point later in the morning, Acting FAA Deputy Administrator Monte Belger becomes aware that the military is not involved in the teleconference in any meaningful way. Presumably referring to tape recordings of the FAA headquarters, 9/11 Commissioner Jamie Gorelick will later say to Belger, “We heard some rather colorful language came from your mouth at that point.” The absence of the NMCC from the teleconference is unusual. Belger says, “I’ve lived through dozens of hijackings in my 30-year FAA career… and [the NMCC] were always there. They were always on the net, and were always listening in with everybody else.” He adds, “The most frustrating after-the-fact scenario for me to understand is to explain… the communication link on that morning between the FAA operations center and the NMCC.… I know how it’s supposed to work, but… it’s still a little frustrating for me to understand how it actually did work on that day.” [9/11 Commission, 6/17/2004; 9/11 Commission, 7/24/2004, pp. 36]

Entity Tags: Monte Belger, National Military Command Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The air traffic control tower at Dulles International Airport.The air traffic control tower at Dulles International Airport. [Source: Metropolitan Washington Airports Authority]The FAA’s Herndon Command Center informs a supervisor at the Terminal Radar Approach Control (TRACON) at Washington Dulles International Airport that the FAA has lost contact with American Airlines Flight 77 and is trying to locate it. The Dulles TRACON then informs its air traffic controllers that a commercial aircraft is missing, and instructs them to look for primary targets on their radar screens. [9/11 Commission, 7/24/2004, pp. 25; 9/11 Commission, 8/26/2004, pp. 32] (A primary target is a radar track that provides an aircraft’s position and speed, but not its altitude, and which can still be viewed when the plane’s transponder has been turned off. [Washington Post, 9/11/2001; Salon, 9/10/2004] ) Dulles Airport is located 26 miles west of Washington, DC, and 22 miles from the Pentagon. [New York Times, 6/19/1994; USA Today, 9/13/2001] According to the 9/11 Commission, controllers at its TRACON will locate an unidentified aircraft on their radar screens at 9:32 (see 9:32 a.m. September 11, 2001), although other accounts will suggest they locate the target slightly earlier (see (Between 9:25 a.m. and 9:30 a.m.) September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 8/26/2004, pp. 33]

Entity Tags: Washington Dulles International Airport, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Managers from American Airlines and United Airlines are added by the FAA to a teleconference, but they receive no guidance from top government officials on what to do. According to author Lynn Spencer, at some point after the second aircraft hit the World Trade Center, the executives from the two airlines are “quickly on the phone to FAA headquarters and the FAA Command Center.” They are brought into “a conference call that has now been set up with Secretary of Transportation Norman Mineta and Vice President Dick Cheney at the White House. The airline executives inform the secretary that they are each dealing with additional aircraft that they are unable to contact. They seek guidance, but there is none.… The nation is under attack, but there is no plan in place, and no guidance is forthcoming from the top as the crisis escalates.” [Spencer, 2008, pp. 109] The time when the airline executives join the teleconference is unclear. In Spencer’s account, she places it after United Airlines dispatchers have warned their aircraft to secure their cockpits (see (Shortly After 9:21 a.m.) September 11, 2001), which would mean some time after 9:21. [9/11 Commission, 8/26/2004, pp. 37; Spencer, 2008, pp. 109] But Spencer also says that, when the executives join the conference, the “president is still reading to children in a Florida school room” (see (9:08 a.m.-9:13 a.m.) September 11, 2001), which would be roughly between 9:05 and 9:15. [9/11 Commission, 7/24/2004, pp. 38-39; Spencer, 2008, pp. 109] If Norman Mineta is already participating in the teleconference when the airline executives join it, the time would have to be after around 9:20, which is when Mineta later says he arrived at the Presidential Emergency Operations Center (PEOC) below the White House (see (Between 9:20 a.m. and 9:27 a.m.) September 11, 2001). [9/11 Commission, 5/23/2003] And Cheney, who Spencer also says is participating in the teleconference when the executives join it, arrives at the PEOC as late as 9:58, according to the 9/11 Commission, although other accounts indicate he arrives there much earlier than this (see (Shortly After 9:03 a.m.) September 11, 2001). [ABC News, 9/14/2002; 9/11 Commission, 7/24/2004, pp. 40] According to the Wall Street Journal, American Airlines president Don Carty and United Airlines CEO Jim Goodwin are talking on the phone with Mineta (presumably over the conference call) about five minutes before the FAA shuts down all US airspace (see (9:45 a.m.) September 11, 2001), which would mean they are participating in the teleconference by around 9:40 a.m. [US Congress. House. Committee On Transportation And Infrastructure, 9/21/2001; Wall Street Journal, 10/15/2001]

Entity Tags: Federal Aviation Administration, Don Carty, United Airlines, Norman Mineta, Richard (“Dick”) Cheney, American Airlines, Jim Goodwin

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Great Lakes Regional Operations Center notifies the Operations Center at FAA’s Washington headquarters of the simultaneous loss of radar identification and radar communications with Flight 77. [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 8/26/2004, pp. 32] This is almost 30 minutes after this loss of contact occurred (see 8:56 a.m. September 11, 2001), and 15 minutes after the Great Lakes regional center was informed of it (see 9:09 a.m. September 11, 2001).

Entity Tags: Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to the 9/11 Commission, the FAA Command Center advises FAA headquarters that American 77 is lost in Indianapolis flight control’s airspace, that Indianapolis has no primary radar track, and is looking for the aircraft. [9/11 Commission, 6/17/2004] When exactly the Command Center first learned that Flight 77 was lost is unclear. The earliest time reported by the 9/11 Commission is when an American Airlines employee mentioned it when calling the center at 9:16 a.m. (see 9:16 a.m.-9:18 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 24] American Airlines headquarters was notified of the loss of contact with Flight 77 before 9:00 a.m. (see 8:58 a.m. September 11, 2001), but had mistakenly thought this was the aircraft that hit the second WTC tower minutes later (see 9:08 a.m. September 11, 2001).

Entity Tags: Federal Aviation Administration, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Todd Lewis.Todd Lewis. [Source: NBC]After air traffic controllers at Washington Dulles International Airport notice an unidentified aircraft, later determined to be Flight 77, approaching Washington on their radar screens (see (Between 9:25 a.m. and 9:30 a.m.) September 11, 2001 and 9:32 a.m. September 11, 2001), they initially think it is a military fighter plane, due to its high speed and the way it is being flown. [ABC News, 10/24/2001; 9/11 Commission, 7/24/2004, pp. 9] Yet the alleged hijacker pilot of Flight 77 has been known for his poor flying skills. [Washington Post, 9/30/2001; New York Times, 5/4/2002]
Aircraft Performs Elaborate Maneuver - The Dulles controllers are unable to identify the plane because its transponder—which transmits identifying information about an aircraft to radar screens—has been turned off (see 8:56 a.m. September 11, 2001). [Washington Post, 9/11/2001; Washington Post, 9/12/2001] It is flying at almost 500 miles per hour while approaching Washington, and then performs a rapid downward spiral, “dropping the last 7,000 feet in two and a half minutes,” before hitting the Pentagon (see 9:34 a.m.- 9:37 a.m. September 11, 2001). [CBS News, 9/21/2001; USA Today, 8/13/2002]
Moving 'Like a Military Aircraft' - Controller Danielle O’Brien will later recall: “The speed, the maneuverability, the way that he turned, we all thought in the radar room, all of us experienced air traffic controllers, that that was a military plane. You don’t fly a 757 in that manner. It’s unsafe.” [ABC News, 10/24/2001] Another controller, Todd Lewis, will recall: “[N]obody knew that was a commercial flight at the time. Nobody knew that was American 77.… I thought it was a military flight. I thought that Langley [Air Force Base] had scrambled some fighters and maybe one of them got up there.… It was moving very fast, like a military aircraft might move at a low altitude.” [MSNBC, 9/11/2002]
Alleged Pilot 'Could Not Fly at All' - Yet many people who have met Hani Hanjour, the hijacker allegedly at the controls of Flight 77, considered him to be a very poor pilot (see October 1996-December 1997, 1998, February 8-March 12, 2001, and (April-July 2001)). Just a month previously, an airport refused to rent him a single-engine Cessna plane because instructors there found his flying skills so weak (see Mid-August 2001). [Gazette (Greenbelt), 9/21/2001; Newsday, 9/23/2001] And an employee at a flight school Hanjour attended earlier in the year will later comment: “I’m still to this day amazed that he could have flown into the Pentagon. He could not fly at all” (see January-February 2001). [New York Times, 5/4/2002]

Entity Tags: Hani Hanjour, Todd Lewis, Danielle O’Brien, Washington Dulles International Airport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to an FAA report, between 9:25 a.m. and 9:30 a.m., air traffic controllers at the Terminal Radar Approach Control (TRACON) at Washington Dulles International Airport notice an unidentified blip, later identified to be Flight 77, on their radar screens. This is several minutes earlier than the 9/11 Commission will claim they notice it. [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 9]
Plane Flying East at High Speed - The TRACON at Dulles Airport, which is about 22 miles west of the Pentagon, learned several minutes earlier that the FAA had lost contact with Flight 77. It then advised its controllers to look out for “primary targets” (see 9:21 a.m. September 11, 2001). [USA Today, 9/13/2001; Navy Times, 9/22/2001; 9/11 Commission, 8/26/2004, pp. 32] These are radar tracks that can still be viewed when a plane’s transponder has been turned off. [Salon, 9/10/2004] Several of the facility’s controllers now observe a primary radar target heading eastbound toward Washington at high speed, almost 500 miles per hour. Although the aircraft has no transponder signal to identify it, it is later determined to be Flight 77. [Federal Aviation Administration, 9/17/2001 pdf file; USA Today, 8/13/2002]
Conflicting Times - According to the 9/11 Commission Report, the Dulles TRACON controllers only notice this aircraft at 9:32 a.m. (see 9:32 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 9] The FAA report, which is published less than a week after 9/11, will state that its time of between 9:25 and 9:30 is “approximate, based on personnel statements from Dulles Terminal Radar Approach Control.” [Federal Aviation Administration, 9/17/2001 pdf file] But this earlier time will receive some corroboration from a report in USA Today, which states that the FAA’s Command Center is notified by a Dulles controller of the unidentified aircraft at “just before 9:30 a.m.” [USA Today, 8/13/2002] Furthermore, Transportation Secretary Norman Mineta, who is currently at the White House, will tell the 9/11 Commission that at “about 9:25 or 9:26” he overhears someone warning Vice President Dick Cheney of an aircraft approaching Washington (see (9:26 a.m.) September 11, 2001). [9/11 Commission, 5/23/2003] Radar evidence obtained by CBS News will show that “at 9:30 a.m.… radar tracked the plane as it closed to within 30 miles of Washington.” [CBS News, 9/21/2001]

Entity Tags: Washington Dulles International Airport, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Marcus Arroyo.Marcus Arroyo. [Source: Airport Press]An FAA regional manager mistakenly reports that a United Airlines plane has been hijacked, and it is soon discovered that the plane is still on the ground at Boston’s Logan Airport. [9/11 Commission, 10/8/2003 pdf file] Marcus Arroyo, the security division manager for the FAA’s eastern region, is in the command center on the fifth floor of the FAA building at New York’s JFK International Airport, responding to the attacks on the World Trade Center. [9/11 Commission, 10/24/2003 pdf file] He calls Mark Randol, the manager of the FAA’s Washington, DC, Civil Aviation Security Field Office, who is based at Washington Dulles International Airport. As Randol will later recall, Arroyo makes it clear to him that this is a terrorist attack and reports several hijackings. These hijackings include Flight 175 (the second plane to hit the WTC) and Flight 77 (which will hit the Pentagon at 9:37 a.m.). Arroyo also reports, erroneously, that another plane, United Airlines Flight 177, has been hijacked. Randol immediately instructs his staff members to find out all they can about these flights. By 9:45 a.m., they will have identified that Flight 77 had taken off from Dulles Airport, but are unable to confirm whether it has been hijacked. They also discover that United Airlines Flight 177 is in fact still on the ground at Logan Airport, being held at the gate there. [9/11 Commission, 10/8/2003 pdf file] The reason for Arroyo’s incorrect report of this plane being hijacked is unknown.

Entity Tags: Marcus Arroyo, Mark Randol

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to some accounts, Vice President Dick Cheney is in the Presidential Emergency Operations Center (PEOC) below the White House by this time, along with Transportation Secretary Norman Mineta and others. Mineta will recall that, while a suspicious plane is heading toward Washington, an unidentified young man comes in and says to Cheney, “The plane is 50 miles out.” Mineta confers with acting FAA Deputy Administrator Monte Belger, who is at the FAA’s Washington headquarters. Belger says to him: “We’re watching this target on the radar, but the transponder’s been turned off. So we have no identification.” According to Mineta, the young man continues updating the vice president, saying, “The plane is 30 miles out,” and when he gets down to “The plane is 10 miles out,” asks, “Do the orders still stand?” In response, Cheney “whipped his neck around and said, ‘Of course the orders still stand. Have you heard anything to the contrary?’” Mineta will say that, “just by the nature of all the events going on,” he infers that the order being referred to is a shootdown order. Nevertheless, Flight 77 continues on and hits the Pentagon. [BBC, 9/1/2002; ABC News, 9/11/2002; 9/11 Commission, 5/23/2003; 9/11 Commission, 5/23/2003; St. Petersburg Times, 7/4/2004] However, the 9/11 Commission will later claim the plane heading toward Washington is only discovered by the Dulles Airport air traffic control tower at 9:32 a.m. (see 9:32 a.m. September 11, 2001). But earlier accounts, including statements made by the FAA and NORAD, will claim that the FAA notified the military about the suspected hijacking of Flight 77 at 9:24 a.m., if not before (see (9:24 a.m.) September 11, 2001). The FBI’s Washington Field Office was also reportedly notified that Flight 77 had been hijacked at about 9:20 a.m. (see (9:20 a.m.) September 11, 2001). The 9/11 Commission will further contradict Mineta’s account saying that, despite the “conflicting evidence as to when the vice president arrived in the shelter conference room [i.e., the PEOC],” it has concluded that he only arrived there at 9:58 a.m. [9/11 Commission, 6/17/2004] According to the Washington Post, the discussion between Cheney and the young aide over whether “the orders” still stand occurs later than claimed by Mineta, and is in response to Flight 93 heading toward Washington, not Flight 77. [Washington Post, 1/27/2002]

Entity Tags: Richard (“Dick”) Cheney, Monte Belger, Norman Mineta

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Boston Center contacts NORAD’s Northeast Air Defense Sector (NEADS) and reports that another aircraft, Delta Air Lines Flight 1989, is missing. [9/11 Commission, 5/23/2003; 9/11 Commission, 6/17/2003; 9/11 Commission, 2004] Why the Boston Center does this is unclear, since Delta 1989 is currently being handled by the FAA’s Cleveland Center, not the Boston Center. [USA Today, 8/13/2002; 9/11 Commission, 7/24/2004, pp. 10] And, according to the 9/11 Commission, Delta 1989 “never turned off its transponder,” so it should still be clearly visible on radar. [9/11 Commission, 7/24/2004, pp. 16, 28] Twelve minutes later, at 9:39, Boston Center will call NEADS and incorrectly tell it that Delta 1989 is a possible hijack (see 9:39 a.m. September 11, 2001). [9/11 Commission, 2004; Vanity Fair, 8/1/2006]

Entity Tags: Boston Air Route Traffic Control Center, Northeast Air Defense Sector

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Brent Scowcroft.Brent Scowcroft. [Source: Publicity photo]An E-4B National Airborne Operations Center (NAOC) takes off from Andrews Air Force Base, just outside Washington, DC. The E-4B is a militarized version of a Boeing 747. Its purpose is to provide the president, vice president, and Joint Chiefs of Staff with an airborne command center that could be used to execute war plans and coordinate government operations during a national emergency. The E-4B taking off from Andrews, which has the call sign “Word 31,” is carrying civilian and military officials, and is launched in order to participate in a previously scheduled military exercise, according to journalist and author Dan Verton. [Federal Aviation Administration, 9/11/2001 pdf file; Verton, 2003, pp. 143-144; 9/11 Commission, 2/17/2004; NET Nebraska, 9/2/2011] This exercise would be Global Guardian, which is being conducted by the US Strategic Command (Stratcom) to test its ability to fight a nuclear war (see 8:30 a.m. September 11, 2001). Two other E-4Bs are also participating in Global Guardian today (see Before 9:00 a.m. September 11, 2001). [Omaha World-Herald, 2/27/2002]
Plane Ends Participation in Exercise after Taking Off - The E-4B taking off from Andrews Air Force Base is supposed to be using and testing its sophisticated technology and communications equipment for the exercise. It has “only just taken off” at the time the Pentagon is hit—9:37 a.m.—according to Verton. [Verton, 2003, pp. 144] But the flight tracking strip from Andrews will record it as having taken off at 9:27 a.m., 10 minutes before the Pentagon is hit. [Federal Aviation Administration, 9/11/2001 pdf file; 9/11 Commission, 2/17/2004] The crew will later be informed that after the plane launches, it flies “right over the top of the aircraft that eventually impacted the Pentagon.” [Flying K, 9/7/2012 pdf file] After taking off, the E-4B is “immediately ordered to cease the military exercise it was conducting and prepare to become the actual National Airborne Operations Center,” Verton will write. [Verton, 2003, pp. 144] (Global Guardian was reportedly put on pause at 9:11 a.m. (see 9:11 a.m. September 11, 2001), but it is not formally terminated until 10:44 a.m. (see (10:44 a.m.) September 11, 2001). [Bombardier, 9/8/2006 pdf file] ) The plane then converts “on the fly from exercise status to real-world crisis management.” [Verton, 2003, pp. 150]
Plane Flies Former National Security Adviser to Base in Nebraska - Former National Security Adviser Brent Scowcroft and his staff are on the E-4B, which will fly them to Offutt Air Force Base in Nebraska (see (Shortly After 9:03 a.m.) September 11, 2001). [Flying K, 9/7/2012 pdf file] The original plan had been for the aircraft to take them to Offutt to observe the Global Guardian exercise today. [Omaha World-Herald, 2/27/2002] After reaching the base, the E-4B will take off again and resume its airborne operations. [Flying K, 9/7/2012 pdf file] Minutes after the Pentagon is attacked, an unidentified four-engine jet plane will be seen circling above the White House (see (9:41 a.m.-9:42 a.m.) September 11, 2001). CNN will suggest this is an E-4B, so it is possible it is “Word 31.” [CNN, 9/12/2007] Another E-4B, with the call sign “Venus 77,” will take off from Andrews Air Force Base at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Federal Aviation Administration, 9/11/2001 pdf file; 9/11 Commission, 2/17/2004; Farmer, 2009, pp. 206]

Entity Tags: E-4B National Airborne Operations Center, Global Guardian, Brent Scowcroft

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Stacey Taylor.Stacey Taylor. [Source: NBC News]Cleveland flight controller Stacey Taylor has been warned to watch transcontinental flights heading west for anything suspicious. She later recalls, “I hear one of the controllers behind me go, ‘Oh, my God, oh my God,’ and he starts yelling for the supervisor. He goes, ‘What is this plane doing? What is this plane doing?’ I wasn’t that busy at the time, and I pulled it up on my screen and he was climbing and descending and climbing and descending, but very gradually. He’d go up 300 feet, he’d go down 300 feet. And it turned out to be United 93.” (Note the time of this incident is not specified, but presumably it is prior to when Cleveland controllers note Flight 93 descends 700 feet at 9:29 a.m. [MSNBC, 9/11/2002]

Entity Tags: Cleveland Air Route Traffic Control Center, Stacey Taylor

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A Delta Air Lines Boeing 767, the same kind of aircraft as Delta 1989.A Delta Air Lines Boeing 767, the same kind of aircraft as Delta 1989. [Source: Public domain]The FAA’s Cleveland Center incorrectly concludes that Delta Air Lines Flight 1989 has been hijacked, but accounts will conflict over how it comes to this conclusion. [USA Today, 8/13/2002; Spencer, 2008, pp. 167] Delta 1989, a Boeing 767, is currently in the sector of airspace being monitored by Cleveland Center air traffic controller John Werth. [9/11 Commission, 10/2/2003 pdf file; USA Today, 9/11/2008] It is flying west over Pennsylvania, approaching the Ohio border, and is about 25 miles behind Flight 93. FBI agents suspected Delta 1989 might be the next plane to be hijacked and called the Cleveland Center after the second attack on the World Trade Center, with the warning to watch this flight (see Shortly After 9:03 a.m. September 11, 2001). [USA Today, 8/13/2002] A supervisor at the center told Werth to keep an eye on the flight because, as Werth will later recall, “he was a suspected hijacking because he had taken off from Boston at approximately the same time as” the first two hijacked aircraft, Flights 11 and 175. [9/11 Commission, 10/1/2003 pdf file; USA Today, 9/11/2008]
Controllers Hear Suspicious Communications - When, at 9:28, Werth hears the sound of screaming (subsequently determined to have come from Flight 93) over the radio (see (9:28 a.m.) September 11, 2001), he is unsure which of seven or eight possible aircraft it is coming from. The radio frequency is put on the speaker so other controllers can hear it, and they subsequently make out the words, “get out of here.” [9/11 Commission, 10/1/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 11, 28]
Controllers Think Delta 1989 Is Hijacked - According to USA Today, when Cleveland Center controllers then hear a voice with a heavy accent over the radio, saying “Ladies and gentlemen: Here the captain.… We have a bomb on board” (see (9:32 a.m.) September 11, 2001), they mistakenly think it is coming from Delta 1989, not Flight 93. They suspect the flight has been hijacked, and start informing their chain of command. “Officials at Cleveland Center rush word to Washington: Hijackers have another flight. At the Federal Aviation Administration’s Command Center in Herndon, Virginia, Delta Flight 1989 joins a growing list of suspicious jets.” [USA Today, 8/13/2002; 9/11 Commission, 7/24/2004, pp. 12]
Werth Decides Hijacked Aircraft Is Flight 93 - Werth then calls all of the aircraft in his sector, and Flight 93 is the only one that does not respond. He also sees Flight 93 go into a quick descent and then come back up again. Werth therefore concludes that it is Flight 93, not Delta 1989, that has been hijacked, and instructs his supervisor to “tell Washington” of this. [9/11 Commission, 10/1/2003 pdf file; 9/11 Commission, 10/2/2003 pdf file] However, events in the following minutes will cause Cleveland Center controllers to remain suspicious of Delta 1989 (see (Shortly After 9:44 a.m.) September 11, 2001 and 9:45 a.m. September 11, 2001). [USA Today, 8/13/2002; 9/11 Commission, 10/2/2003 pdf file; Spencer, 2008, pp. 168; USA Today, 9/11/2008]
Book Gives Alternative Account - In a book published in 2008, author Lynn Spencer will give a different explanation for why Cleveland Center becomes suspicious of Delta 1989. According to her account, after hearing a later radio transmission where a hijacker again says “There is a bomb on board” (see (9:39 a.m.) September 11, 2001), Werth begins to hand off his flights to other controllers so he can devote his full attention to Flight 93. “In the distraction of the emergency, the crew of Delta 1989 misses the hand-off to the new frequency. The new sector controller for Delta 1989 calls out to the plane several times and gets no response.” As a result, “News travels fast,” and “Soon, word on the FAA’s open teleconference call is that a fifth aircraft is out of radio contact: Delta 1989… is added to the list of suspect aircraft.” [Spencer, 2008, pp. 167] At 9:39 a.m., even though it is not responsible for handling Delta 1989, the FAA’s Boston Center will call NORAD’s Northeast Air Defense Sector (NEADS) and incorrectly tell it that Delta 1989 is another possible hijack (see 9:39 a.m. September 11, 2001). [9/11 Commission, 2004; Vanity Fair, 8/1/2006]

Entity Tags: John Werth, Cleveland Air Route Traffic Control Center, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A small jet plane—ExecuJet 956—tracks Flight 93 for what is described as “a substantial period of time” before it crashes, and picks up some of the radio transmissions from it, as both planes are operating on the same frequency. [Government's motion for protective order regarding cockpit voice recorder pursuant to 49 USC 1154. United States v. Zacarias Moussaoui, 8/8/2002 pdf file; Washington Post, 8/9/2002] The exact period over which ExecuJet 956 follows Flight 93 is unclear. But as early as 9:31 it calls the FAA’s Cleveland Center and, referring to Flight 93, reports: “[W]e’re just answering your call. We did hear that, uh, yelling too.” [9/11 Commission, 7/24/2004, pp. 461] At 9:40, after being asked, “did you understand that transmission [from Flight 93]?” ExecuJet 956 tells Cleveland Center: “Affirmative. He said that there was a bomb on board.” [Associated Press, 4/12/2006] Cleveland Center then asks the ExecuJet pilot if he can change course and try to spot Flight 93. He sees it, loses it, and then sees it again. He then has to make an evasive turn, as Flight 93 is heading directly for him. [Longman, 2002, pp. 104] ExecuJet 956 is one of a fleet of small jets available for hire from a company based in Woodbridge, New Jersey called NetJets, which sells shares in private business aircraft. [Associated Press, 8/8/2002; Washington Post, 8/9/2002] NetJets’ owner is the multi-billionaire Warren Buffet. [Knight Ridder, 11/6/2001; Observer, 1/12/2003] Another small business jet is reportedly within 20 miles of Flight 93 when it crashes, but this is apparently a different one, belonging to a North Carolina clothing firm (see 10:07 a.m. September 11, 2001). [Pittsburgh Channel, 9/15/2001; Pittsburgh Post-Gazette, 9/16/2001]

Entity Tags: Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John Werth.John Werth. [Source: CBS]Shortly after hearing strange noises from the cockpit of Flight 93, Cleveland air traffic controllers notice the plane has descended about 700 feet. John Werth, the controller who is handling the plane, tells the supervisor nearest to him, “I think we have another one [i.e., another hijacking].” He will repeatedly radio the cockpit over the next four minutes, asking the pilot to confirm the hijacking, but receive no response. At 9:30 a.m., Werth begins asking other nearby flights on his frequency if they’ve heard screaming; several say that they have. [Gregor, 12/21/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 28; CBS News, 9/10/2006] The Cleveland Center immediately notifies United Airlines’ headquarters of the loss of communication with Flight 93 (see (9:30 a.m.) September 11, 2001). However, the FAA chain of command is apparently not also immediately informed. And the Cleveland Center will not contact NORAD’s Northeast Air Defense Sector (NEADS) about Flight 93 until 10:07 a.m. (see 10:05 a.m.-10:08 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 28 and 30]

Entity Tags: John Werth, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Officers at the National Military Command Center (NMCC) at the Pentagon have serious problems trying to connect the FAA to the conference calls they convene in response to the terrorist attacks. [US Department of Defense, 9/2001; 9/11 Commission, 7/21/2003 pdf file; 9/11 Commission, 6/17/2004] The NMCC commences a “significant event conference” at 9:29 a.m., to gather and disseminate information relating to the crisis from government agencies (see 9:29 a.m.-9:34 a.m. September 11, 2001). Minutes later, this is upgraded to an “air threat conference” (see 9:37 a.m.-9:39 a.m. September 11, 2001). According to the 9/11 Commission Report, operators at the NMCC work “feverishly to include the FAA” in the conference, but they have “equipment problems and difficulty finding secure phone numbers.” [9/11 Commission, 7/21/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 37]
NMCC Unable to Connect to FAA - The FAA is not on the NMCC’s established checklist of parties to call for either a significant event conference or an air threat conference. Captain Charles Leidig, the acting deputy director for operations (DDO) in the NMCC during the attacks, therefore has to ask Staff Sergeant Val Harrison to add the FAA to the air threat conference. Harrison tries contacting the operations center at FAA headquarters in Washington, DC, but has difficulty getting through. She finally asks the White House switchboard to help her connect the call to the FAA, but even after a line has been established it is repeatedly lost. [US Department of Defense, 9/2001; 9/11 Commission, 7/21/2003 pdf file] According to Leidig, the FAA is only “intermittently in,” and “[m]ost of the time they were not in the conference.”
NMCC Establishes Non-Secure Line with FAA - Commander Pat Gardner, the assistant DDO, has to set up an unclassified line with the FAA, because the agency’s only STU-III secure phone is tied up. This unclassified line is separate to the conference call, which is on a special, classified phone circuit. [9/11 Commission, 4/29/2004 pdf file; 9/11 Commission, 6/17/2004] According to Major Charles Chambers, who is currently on duty in the NMCC, because it isn’t in the NMCC’s conference, the FAA “couldn’t go secure and so we couldn’t get first-hand information from them.” [US Department of Defense, 9/2001]
Connection Problems 'Hampered Information Flow' - Leidig is frustrated at being unable to keep the FAA in the conference. Sometimes questions are asked of the agency, but it is no longer on the line and so the NMCC has to redial it. [9/11 Commission, 4/29/2004 pdf file] Leidig will tell the 9/11 Commission that the connection problems, which occur “throughout the morning… hampered information flow to some degree,” because the NMCC is “getting information in a more roundabout way from FAA. Sometimes it would come from a local commander to NORAD back to us, or sometimes it would come on an open line” with the FAA operations center, rather than over the conference. Leidig will add that if the FAA “had been in the same conference that was being directed by the National Military Command Center, the information flow would have went directly to NORAD because [NORAD was] in that conference.” [9/11 Commission, 6/17/2004]
FAA Employee Joins Conference - According to Harrison, the NMCC is not presently aware of the existence of the FAA Command Center in Herndon, Virginia, and also does not realize that there is a military liaison at the FAA operations center. [9/11 Commission, 7/21/2003 pdf file] However, at 10:17 a.m., FAA representative Rayford Brooks, who is at the agency’s Command Center, finally joins the air threat conference (see 10:17 a.m. September 11, 2001), although accounts indicate there are problems keeping him connected after that time. [9/11 Commission, 4/15/2004; 9/11 Commission, 6/17/2004; 9/11 Commission, 7/24/2004, pp. 37, 463]
'Compatibility Issues' Supposedly Cause Connection Problems - The FAA keeps getting cut off the NMCC conference because of “technical problems,” according to a 9/11 Commission memorandum. [9/11 Commission, 7/21/2003 pdf file] Leidig will tell the Commission it is his understanding that there were some “compatibility issues” between the FAA’s secure phone and the secure phones in the NMCC, and these caused the FAA to keep dropping out of the conference, although he is unaware of the technical aspects of the problem. [9/11 Commission, 6/17/2004]

Entity Tags: National Military Command Center, Charles Chambers, Federal Aviation Administration, White House, Charles Leidig, Rayford Brooks, North American Aerospace Defense Command, Val Harrison, Patrick Gardner

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The National Miilitary Command Center, inside the Pentagon.The National Miilitary Command Center, inside the Pentagon. [Source: US Department of Defense]The National Military Command Center (NMCC) at the Pentagon finally commences and runs a “significant event conference” in response to the ongoing crisis, 26 minutes after the second plane hit the World Trade Center and officers in the NMCC realized the US was under terrorist attack. [9/11 Commission, 6/17/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 37; American Forces Press Service, 9/7/2006]
NMCC Directors Decided to Establish Conference - After those in the NMCC saw Flight 175 hitting the WTC live on television at 9:03 a.m. (see 9:03 a.m. September 11, 2001), Captain Charles Leidig, the acting deputy director for operations (DDO) in the center throughout the attacks, and Commander Pat Gardner, the assistant DDO, talked about the need to convene a significant event conference so there could be a discussion of what actions were to be taken in response. The DDO and the assistant DDO are the two officers responsible for deciding what type of conference the NMCC should convene, and when it should do so. Because there is no specific procedure for dealing with terrorist attacks, Leidig and Gardner decided a significant event conference would most suit their needs, because it would have the flexibility of allowing more people to be added in as required. They also discussed who would need to be on this conference. [9/11 Commission, 4/29/2004 pdf file] But Major Charles Chambers, who is currently on duty in the NMCC, will give a slightly different account. According to Chambers, Staff Sergeant Val Harrison had a phone in her hand and said NORAD was asking for a significant event conference. Leidig had agreed, and so Harrison started establishing the conference.
Conference Begins with Recap of Situation - According to Chambers, “The computer does a mass dialing to connect to those command centers that are always included” in an NMCC conference call, but Harrison also had to manually call the civilian agencies that were going to be included in the conference, such as the FAA, the FBI, and the Federal Emergency Management Agency (FEMA). [US Department of Defense, 9/2001] The conference then begins at 9:29 a.m. with a brief recap: Two aircraft have hit the WTC, there is a confirmed hijacking of Flight 11, and fighter jets have been scrambled from Otis Air National Guard Base in Massachusetts (see 8:46 a.m. September 11, 2001). The FAA is asked to provide an update, but its line is silent as the agency has not yet been added to the call (see (9:29 a.m.-12:00 p.m.) September 11, 2001). A minute later, Leidig states that it has just been confirmed that Flight 11 is still airborne and is heading toward Washington, DC. (This incorrect information apparently arose minutes earlier during a conference call between FAA centers (see 9:21 a.m. September 11, 2001).) [9/11 Commission, 7/24/2004, pp. 37] NMCC conference calls are moderated by the DDO. [9/11 Commission, 7/21/2003 pdf file] Leidig will tell the 9/11 Commission that they are conducted over “a special phone circuit, and it’s classified to be able to pass information, relay information between very senior leadership all the way over to the White House.” [9/11 Commission, 6/17/2004]
NMCC Struggled to Convene Conference - Some officers currently on duty in the NMCC will later complain about circumstances that delayed the establishing of the significant event conference. Chambers will recall that the conference took “much longer than expected to bring up.” [US Department of Defense, 9/2001] Gardner will tell the 9/11 Commission that the NMCC had been “struggling to build the conference,” which “didn’t get off as quickly as hoped.” [9/11 Commission, 5/5/2004] He will describe his “frustration that it wasn’t brought up more quickly.” [9/11 Commission, 5/12/2004]
Other Conference and Connection Problems Delayed Call - Preparations for the conference were disrupted as a result of the CIA convening a National Operations and Intelligence Watch Officer Network (NOIWON) conference call between government agencies in the Washington area, reportedly at sometime between 9:16 a.m. and 9:25 a.m. (see (Between 9:16 a.m. and 9:25 a.m.) September 11, 2001). According to a 9/11 Commission memorandum, the NMCC had “abandoned its attempt to convene a [significant event conference] so its watch officers could participate in the NOIWON conference.” [Federal Aviation Administration, 9/11/2001; Federal Aviation Administration, 9/11/2001; 9/11 Commission, 7/21/2003 pdf file] Another factor that slowed attempts to convene the significant event conference was a problem with connecting some agencies to it. According to Chambers, “A couple of the civil agencies couldn’t be reached and others kept dropping off moments after connecting.” He will recall, “We finally decided to proceed without those agencies that were having phone problems.” [US Department of Defense, 9/2001] Leidig had announced that the NMCC would have to start without those agencies and add them to the conference later on. [9/11 Commission, 5/12/2004]
Call Ends after Five Minutes - The significant event conference ends after only a few minutes, following a recommendation by NORAD that it be reconvened as an “air threat conference.” It is brought to an end at around 9:34 a.m., and will resume as an air threat conference at 9:37 a.m. (see 9:37 a.m.-9:39 a.m. September 11, 2001). [9/11 Commission, 4/29/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 37]

Entity Tags: Charles Leidig, Federal Aviation Administration, Val Harrison, Patrick Gardner, Charles Chambers, North American Aerospace Defense Command, National Military Command Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Counterterrorism “tsar” Richard Clarke, who is in the White House Situation Room, instructs that US embassies overseas be closed and that US military bases raise their alert level. According to his own recollection, just after he has spoken to the acting Chairman of the Joint Chiefs of Staff Richard Myers (see 9:28 a.m. September 11, 2001), Clarke is thinking about the simultaneous attacks on the US embassies in Kenya and Tanzania in 1998 (see 10:35-10:39 a.m., August 7, 1998). As he describes, “There was the possibility now of multiple simultaneous attacks in several countries.” He therefore issues instructions to the State Department and the Department of Defense: “We have to assume there will be simultaneous attacks on us overseas. We need to close the embassies. Move [Department of Defense] bases to combat Threatcon.” [Clarke, 2004, pp. 5-6] (“Threatcon” is short for “terrorist threat condition.” [Slate, 9/12/2001] ) According to CNN, all US military forces will be ordered to the highest alert level at 10:10 a.m. (see (Between 10:10 a.m. and 10:35 a.m.) September 11, 2001). [CNN, 9/4/2002] But the 9/11 Commission Report will state that Secretary of Defense Donald Rumsfeld only orders the US armed forces to Defcon 3, an increased state of readiness, at 10:43 a.m. (see (10:43 a.m.-10:52 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 326 and 554] The State Department will tell US embassies to make the decision whether to close based on their own local security requirements. Around 50 US embassies or consulates around the world will therefore close, though at what time they do so is unstated. [US Department of State, 9/12/2001]

Entity Tags: Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to the 9/11 Commission, by 9:30 a.m. American Airlines confirms that Flight 11 crashed into the World Trade Center. This is almost 45 minutes after the attack occurred. Earlier, at around 9:16, an American air traffic control specialist had only told the FAA that the airline “thought” the first plane to hit the WTC had been Flight 11 (see 9:16 a.m.-9:18 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 15-16] However, Colin Scoggins, a civilian manager at the FAA’s Boston Center, will later claim that American Airlines refused to confirm that its plane had hit the WTC for several hours afterwards. He will claim this lack of confirmation was a factor in his mistakenly reporting that Flight 11 was still airborne at 9:21 (see 9:21 a.m. September 11, 2001). He says, “When we phoned United [after the second tower was hit], they confirmed that United 175 was down, and I think they confirmed that within two or three minutes. With American Airlines, we could never confirm if it was down or not, so that left doubt in our minds.” [Vanity Fair, 8/1/2006] Yet American Airlines had the advantage over United that two of its flight attendants on Flight 11 had been in extensive contact by phone, up until a couple of minutes before their plane crashed. Amy Sweeney had been talking to Michael Woodward, a manager at the American Airlines flight services office at Boston’s Logan Airport (see 8:22 a.m.-8:24 a.m. September 11, 2001). And Betty Ong had been in contact with the airline’s Southeastern Reservations Office in North Carolina, with details of this call being continuously relayed to its System Operations Control (SOC) in Fort Worth, Texas (see 8:21 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 8-14]

Entity Tags: American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At the National Security Agency (NSA) headquarters in Fort Meade, Maryland, Michael Hayden, the agency’s director, orders the evacuation of all nonessential personnel from the NSA complex. His two reasons for this, he later says, are “just pure safety,” and to protect the people who work at the agency by sending “them home on the dispersal plan.” In a 2007 speech, he will state that he gave this order at 9:30 a.m. But in the account of author James Bamford, around the time Hayden gives the order he hears “some early reports about the explosion at the Pentagon.” Yet the attack on the Pentagon does not occur until 9:37 (see 9:37 a.m. September 11, 2001). The reason for this discrepancy is unclear. Hayden’s evacuation order is announced over loudspeakers throughout the NSA, and many of the 16,000 employees there leave. After hearing for sure that the Pentagon has been struck and that one or more hijacked aircraft is heading toward Washington, Hayden orders the three to four thousand remaining essential personnel to immediately evacuate the agency’s three tall towers and relocate to the low-rise Ops 1 Building. However, as Hayden later says, “[W]e really couldn’t afford to move the counterterrorism shop” where experts and linguists who track terrorists’ foreign communications work, even though it is located near the top of one of the NSA’s high-rise buildings. Maureen Baginski, the NSA’s director of signals intelligence, goes up there shortly after the time of the Pentagon attack to calm down the workers who, according to Hayden, are “emotionally shattered.” [US Congress, 10/17/2002; Bamford, 2004, pp. 52-54; National Journal, 6/19/2006; Central Intelligence Agency, 5/4/2007] At 9:53, analysts in the counterterrorism office will pick up and quickly translate a phone call from a bin Laden operative in Afghanistan, apparently referring to the attacks (see 9:53 a.m. September 11, 2001).

Entity Tags: National Security Agency, Michael Hayden, Maureen Baginski

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Thomas Von Essen.Thomas Von Essen. [Source: Publicity photo]The headquarters of New York’s Office of Emergency Management (OEM), which is on the 23rd floor of WTC Building 7, is evacuated at approximately 9:30 a.m., according to the 9/11 Commission. The headquarters was opened in 1999 and was specifically intended to coordinate the city’s response to disasters such as terrorist attacks (see June 8, 1999). A senior OEM official orders the evacuation after being told by a Secret Service agent that additional commercial planes are unaccounted for (see (9:30 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 283-284 and 305] OEM personnel do not initially respond to the evacuation order with a sense of urgency. According to a 2003 report by the Mineta Transportation Institute, “They calmly collected personal belongings and began removing OEM records, but they were urged to abandon everything and leave the building quickly.” [Jenkins and Edwards-Winslow, 9/2003, pp. 16] However, there are contradictory accounts of when the OEM command center is evacuated. The National Institute of Standards of Technology (NIST) claims the evacuation happens slightly later than stated by the 9/11 Commission, at “approximately 9:44 a.m.” [National Institute of Standards and Technology, 9/2005, pp. 109] Other accounts suggest it may have happened before 9:03, when the second attack occurred (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001). Fire Commissioner Thomas Von Essen will arrive at WTC 7 shortly before the collapse of the South Tower, looking for Mayor Giuliani. Learning that the OEM headquarters has been evacuated, he later claims that he thinks, “How ridiculous. We’ve got a thirteen-million-dollar command center and we can’t even use it.” [Essen, 2002, pp. 26] He says in frustration, “How can we be evacuating OEM? We really need it now.” He will later tell an interviewer that he’d headed for the OEM headquarters because, “I thought that was where we should all be because that’s what [it] was built for.” [Fink and Mathias, 2002, pp. 230] All civilians were evacuated from WTC 7 earlier on, around the time the second WTC tower was hit (see (9:03 a.m.) September 11, 2001).

Entity Tags: US Secret Service, Thomas Von Essen, Office of Emergency Management

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Cleveland Center notifies United Airlines’ headquarters, near Chicago, that Flight 93 is not responding to attempted radio contacts. [9/11 Commission, 8/26/2004, pp. 39] Cleveland Center made its last normal communication with Flight 93 at 9:27 (see 9:27 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 28] After the hijacking began at around 9:28, the controller handling Flight 93, John Werth, tried unsuccessfully to re-establish contact with it. [Gregor, 12/21/2001 pdf file; CBS News, 9/10/2006] The lack of response from Flight 93, combined with the plane’s turning to the east (see (9:36 a.m.) September 11, 2001), will lead United to believe, by 9:36 a.m., that it has been hijacked. [9/11 Commission, 7/24/2004, pp. 456]

Entity Tags: United Airlines, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Route of the Langley Air Base fighters to Washington.Route of the Langley Air Base fighters to Washington. [Source: Yvonne Vermillion/ MagicGraphix.com]The three F-16s that took off from Langley Air Force Base in Virginia (see (9:25 a.m.-9:30 a.m.) September 11, 2001) head east, out over the Atlantic Ocean, instead of north toward the Baltimore area, as NORAD’s Northeast Air Defense Sector (NEADS) instructed when it issued the scramble order (see 9:24 a.m. September 11, 2001). [New York Times, 11/15/2001; 9/11 Commission, 7/24/2004, pp. 27]
Three Reasons Jets Head East - The 9/11 Commission will give three reasons why the Langley jets go east instead of north: “First, unlike a normal scramble order, this order did not include a distance to the target or the target’s location. Second, a ‘generic’ flight plan—prepared to get the aircraft airborne and out of local airspace quickly—incorrectly led the Langley fighters to believe they were ordered to fly due east (090) for 60 miles. Third, the lead pilot and local FAA controller incorrectly assumed the flight plan instruction to go ‘090 for 60’ superseded the original scramble order.” [9/11 Commission, 7/24/2004, pp. 27]
NORAD Commander Blames 'Peacetime Rules' - In his testimony before the 9/11 Commission in May 2003, Larry Arnold, the commanding general of NORAD’s Continental US Region, will address the question of why the Langley jets head out over the sea. He says, “When we scramble an aircraft… the aircraft take off and they have a predetermined departure route.” According to Arnold, NORAD is “looking outward,” and so “our mission, unlike law enforcement’s mission, is to protect things coming towards the United States.” He concludes, “So our peacetime procedures, to de-conflict with civil aviation’s, so as to not have endanger[ed] civil aviation in any particular way.” Arnold will also suggest that “peacetime rules” might be partly to blame for the Langley jets heading in the wrong direction. He says, “[I]f we were operating under something other than peacetime rules… they could have turned immediately toward Washington, DC.” [9/11 Commission, 5/23/2003] According to the Wall Street Journal, the “peacetime rules” Arnold refers to are “noise restrictions requiring that [the Langley jets] fly more slowly than supersonic speed and take off over water, pointed away from Washington.” [Wall Street Journal, 3/22/2004 pdf file] One of the Langley pilots, Captain Craig Borgstrom, will later recall that, shortly after the jets take off, NEADS “gave us max-subsonic,” which is “as fast as you can go without breaking the sound barrier.” [Filson, 2003, pp. 65]
Risk of Midair Collision - NORAD official Major General Craig McKinley will tell the 9/11 Commission that “another reason why” the Langley jets are “vectored east originally” is that “the air traffic over the Northeast corridor is so complex that to just launch fighters… into that air traffic system can cause potential damage or midair collision. So we rely on the FAA to de-conflict those corridors.” [9/11 Commission, 5/23/2003]
Jets Far Away from Pentagon - When the Pentagon is hit at 9:37 a.m., the Langley jets have flown nearly 60 miles out over the ocean and are 150 miles from Washington (see 9:37 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 27; Spencer, 2008, pp. 151]

Entity Tags: Craig McKinley, Larry Arnold, Craig Borgstrom

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The air traffic control tower at Langley Air Force Base.The air traffic control tower at Langley Air Force Base. [Source: Langley Air Force Base]The air traffic control tower at Langley Air Force Base (AFB) instructs the three F-16s taking off from the base (see (9:25 a.m.-9:30 a.m.) September 11, 2001) to fly east for 60 miles, even though the scramble order issued by NORAD’s Northeast Air Defense Sector (NEADS) (see 9:24 a.m. September 11, 2001) specified that they be directed north toward Washington, DC. [9/11 Commission, 8/26/2004, pp. 96; Spencer, 2008, pp. 142-143]
Controller Directs Jets Eastward - The air traffic controllers at the Langley tower responsible for getting the three fighter jets launched are Master Sergeant Kevin Griffith and Senior Airman Raymond Halford. [9/11 Commission, 10/6/2003 pdf file] One of them tells the jets they are “cleared for takeoff, 090 for 60,” meaning they are to fly east for 60 miles. [Spencer, 2008, pp. 143] According to a 9/11 Commission memorandum, “A takeoff to the east on the Langley radial for 60 miles was the standard takeoff from Langley in order to clear local traffic and get the fighters to altitude as quickly as possible.” But this document will add that the jets are “not bound to the 60 mile distance and could have turned to the north at any time they were directed to or had orders to do so.” [9/11 Commission, 10/6/2003 pdf file]
Pilot Assumes Controllers Have More Information - The command post at Langley AFB has already forwarded the NEADS scramble instructions directing the jets to the north—“010, flight level 290”—to the pilots. According to author Lynn Spencer, lead pilot Major Dean Eckmann “knows that the scramble calls for a northerly heading, but he assumes they are being vectored eastward in order to fly around the traffic in their way. He doesn’t second-guess the instructions; he assumes that the controllers have more information than he does.” [9/11 Commission, 1/9/2004; Spencer, 2008, pp. 142-143]
Scramble Order Did Not Include Distance and Location - The 9/11 Commission will later try to explain why the Langley tower directs the fighters east. According to the Commission, the scramble order from NEADS lacked complete instructions. Though it included a direction of “010” and an altitude of 29,000 feet (“290”), it “did not include a distance to the target, nor the target’s location, two key components that are normally included in a scramble order.”
Generic Flight Plan Used - Additionally: “In order to launch aircraft, the Langley AFB tower was required to file an automated flight plan specifically designating the direction and distance of intended flight. Prior to 9/11, the standard—or generic—flight plan for aircraft departing Langley AFB to the east was ‘090 for 60.‘… Langley tower personnel assumed that once fighters got airborne they would be vectored to the target of interest by either NEADS or the FAA.” [9/11 Commission, 8/26/2004, pp. 96]
Operator Could Have Entered a Unique Flight Plan - According to a 9/11 Commission memorandum, Langley tower personnel follow established procedures and accomplish their duties “efficiently and effectively.” [9/11 Commission, 10/6/2003 pdf file] However, John Harter, an operations supervisor at the FAA’s Norfolk Terminal Radar Approach Control (TRACON), will tell the Commission that he disagrees with a claim made by Langley tower personnel, “that it was more efficient to enter a flight plan known to be acceptable to the system than to enter something different. That is an operator issue. An operator knowing what he/she was doing would have been able to correctly enter a unique flight plan.” [9/11 Commission, 12/1/2003 pdf file]
Tower Responsible for Establishing Flight Plan - The Langley control tower is one of four facilities that are notified when NEADS issues a scramble order. (The other three are the Langley AFB command post, the 119th Fighter Wing, and the Norfolk TRACON.) The duty of Langley tower controllers is to get a flight plan established in the system so the system will accept an aircraft’s departure. The Langley tower’s control over aircraft launching from the base extends only five miles off the runway, so scrambled aircraft are passed on to the Norfolk TRACON upon takeoff (see 9:31 a.m.-9:33 a.m. September 11, 2001). [9/11 Commission, 10/6/2003 pdf file]

Entity Tags: Dean Eckmann, Kevin Griffith, John Harter, Langley Air Force Base, Raymond Halford

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John Werth, the air traffic controller at the FAA’s Cleveland Center who is monitoring the now-hijacked Flight 93, has to move Delta Air Lines Flight 1989 and several other aircraft, in order to get them out of Flight 93’s path and avoid a midair collision. [9/11 Commission, 8/26/2004, pp. 39; USA Today, 9/11/2008]
Controller Begins Moving Aircraft - At 9:30 a.m., Werth begins moving other aircraft away from Flight 93 due to the hijacked flight’s failure to acknowledge his radio transmissions. [Federal Aviation Administration, 9/17/2001 pdf file] Furthermore, as USA Today will describe, Flight 93 “became erratic. It sped up and started gaining on another United [Airlines] flight. Werth commanded the second jet to turn right. Seconds later, Flight 93 turned to the right, too.” [USA Today, 9/11/2008]
Controller Worried about Possible Collision - Then, between 9:34 a.m. and 9:38 a.m., Flight 93 climbs from 35,000 feet up to 41,000 feet (see (9:35 a.m.) September 11, 2001), and during this period it reverses course and heads back east (see (9:36 a.m.) September 11, 2001). [National Transportation Safety Board, 2/19/2002 pdf file; 9/11 Commission, 8/26/2004, pp. 39, 41] Werth becomes concerned about the possibility of a midair collision. [9/11 Commission, 10/1/2003 pdf file]
Delta 1989 Turns Several Times - As Flight 93 climbs, Werth instructs Delta 1989, which is also in the airspace he is monitoring, to turn right, so as to get away from the hijacked jet. As Flight 93 continues its turn back toward the east, Werth has to move Delta 1989 out of its path. In all, he has to turn the Delta flight several times. [USA Today, 9/11/2008] Minutes earlier, Cleveland Center concluded incorrectly that Delta 1989, not Flight 93, was the aircraft being hijacked (see (9:28 a.m.-9:33 a.m.) September 11, 2001). [USA Today, 8/13/2002] The Delta pilots’ normal responses to his instructions reassure Werth that it is a “safe bet that the Delta flight hadn’t been hijacked.” [USA Today, 9/11/2008]
Other Aircraft Moved out of Path - According to the 9/11 Commission, while Flight 93 is ascending to 41,000 feet, Werth has to move “several aircraft out of its way,” acting “decisively to clear the other flights in his sector from Flight 93’s path.” [9/11 Commission, 8/26/2004, pp. 39]

Entity Tags: John Werth

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A Learjet 35A.A Learjet 35A. [Source: enviscope GmbH]A training exercise planned by a US government agency is scheduled to include the scenario of a small corporate jet plane hitting a building just over 20 miles from the Pentagon around this time, though whether the scenario is actually played out before the exercise is called off is unclear. [United Press International, 8/22/2002; 9/11 Commission, 7/14/2003] The exercise was set to begin at 9:00 a.m. at the headquarters of the National Reconnaissance Office (NRO) in Chantilly, Virginia (see 9:00 a.m. September 11, 2001), which is just four miles from Washington Dulles International Airport, from where Flight 77 took off. [Associated Press, 8/21/2002; United Press International, 8/22/2002]
Simulated Crash around Time of Pentagon Attack - In the exercise scenario, a Learjet 35A with two pilots and four passengers takes off from Dulles Airport at 9:30 a.m. About a minute later, an explosion is heard, and the pilot complains that one of the engines is on fire and he is losing altitude. Around 9:32 a.m., the plane crashes into tower 4 at the NRO headquarters. [9/11 Commission, 7/14/2003] This would be just five minutes before the real attack occurs at the Pentagon, which is 24 miles away from the NRO headquarters (see 9:37 a.m. September 11, 2001). [United Press International, 8/22/2002; 9/11 Commission, 7/24/2004, pp. 10]
Simulation Includes Numerous Deaths and Injuries - According to a description of the exercise scenario: “Various parts of the aircraft struck the outside portions of the building, spraying jet fuel. The final portions of the wreckage were scattered around the entryway between tower 1 and 2. Jet fuel was burning uncontrollably in the vicinity of the flagpoles. There are a number of injured and dead NRO employees.” [9/11 Commission, 7/14/2003] No real plane is to be used in the simulation, and the crash is to be the result of mechanical failure, not terrorism. [Associated Press, 8/21/2002]
Exercise 'Inputs' - The exercise is set to include numerous “inputs,” which are presumably communications and other actions that will make it appear more realistic to participants. Planned “inputs” include, at 9:30 a.m. a smoke generator is to be started. At 9:32, numerous phone calls are set to begin flooding in, from people reporting fires in various locations in the building. At 9:34, after someone reports that a small civilian jet has crashed, NRO personnel are to be instructed to evacuate their building. At 9:37, the first engine from Fairfax County Fire Department is scheduled to arrive. (The exercise description states that “inputs from simulated Fairfax responders” are to be used “if Fairfax does not play.”) At 10:03, four more fire department trucks and emergency medical technician vehicles respond to the crash. By 10:30 all the simulated fires will have been extinguished, but at least four NRO employees will be confirmed to have died in the crash. The exercise is set to end at 11:45 a.m. [9/11 Commission, 7/14/2003]
Exercise Canceled, Timing Unclear - The exercise is reportedly called off in response to the morning’s real world crisis. However, the time when it is canceled is unstated. NRO spokesman Art Haubold will only say, “As soon as the real world events began, we canceled the exercise.” [Associated Press, 8/21/2002] It is therefore unclear whether the simulated plane crash is actually played out, or whether the exercise is brought to an end beforehand. After the exercise is called off, all but the NRO’s most essential employees are sent home. [United Press International, 8/22/2002]

Entity Tags: National Reconnaissance Office, Art Haubold, Fairfax County Fire and Rescue Department

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Counterterrorism “tsar” Richard Clarke, who is in the White House Situation Room, requests a fighter escort for Air Force One and authorization for the Air Force to shoot down threatening aircraft. According to Clarke’s own account, when they see President Bush starting his short speech from the Booker Elementary School library on television (at about 9:30), he and others in the Situation Room briefly discuss getting the president away from the school to somewhere safer. Clarke then telephones the Presidential Emergency Operations Center (PEOC) below the White House, which contains Vice President Dick Cheney and others. He speaks with Army Major Mike Fenzel and instructs him: “Mike, somebody has to tell the president he can’t come right back here [to Washington]. Cheney, Condi, somebody. Secret Service concurs. We do not want them saying where they are going when they take off. Second, when they take off, they should have fighter escort. Three, we need to authorize the Air Force to shoot down any aircraft—including a hijacked passenger flight—that looks like it is threatening to attack and cause large-scale death on the ground. Got it?” Fenzel replies, “Roger that, Dick, get right back to you.” This conversation appears to take place shortly before the Pentagon attack occurs, so roughly around 9:35 or 9:36, as soon afterwards Secret Service Director Brian Stafford slips Clarke a note stating that radar shows an aircraft heading their way (see (9:37 a.m.) September 11, 2001), and then Ralph Seigler, the Situation Room deputy director, reports an explosion having occurred at the Pentagon. [Clarke, 2004, pp. 6-7] However, it is unclear how long it takes for Clarke’s requests to be implemented. According to some accounts, fighters do not arrive to accompany Air Force One until an hour or more after it takes off (see (11:29 a.m.) September 11, 2001). Reports are also contradictory as to when shootdown authorization is given for the Air Force. According to Clarke’s own recollections, it is given between around 9:38 and 9:56 (see (9:38 a.m.) September 11, 2001 and (Between 9:45 a.m. and 9:56 a.m.) September 11, 2001). Other accounts, including that of the 9/11 Commission, state that it is not given until after 9:56, possibly as late as 10:20 (see (Shortly After 9:56 a.m.) September 11, 2001 and 10:18 a.m.-10:20 a.m. September 11, 2001).

Entity Tags: Richard A. Clarke, Mike Fenzel

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush begins speaking at 9:30 a.m. in the library of Booker Elementary School. 
President Bush begins speaking at 9:30 a.m. in the library of Booker Elementary School. [Source: Booker Elementary website] (click image to enlarge)Still inside Booker Elementary School, President Bush gives a brief speech in front of about 200 students, plus many teachers and reporters. [Daily Mail, 9/8/2002] He says: “Today we’ve had a national tragedy. Two airplanes have crashed into the World Trade Center in an apparent terrorist attack on our country.” [White House, 9/11/2001] The talk occurs at exactly the time and place stated in his publicly announced advance schedule—making Bush a possible terrorist target. [Washington Post, 9/12/2001; CNN, 9/12/2001; New York Times, 9/12/2001; MSNBC, 9/22/2001]

Entity Tags: George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Special Agent James Scott, a member of Vice President Dick Cheney’s Secret Service detail, heads to the West Wing of the White House and discusses the ongoing crisis with the members of Cheney’s detail posted there. Scott, the “on-duty shift whip” for Cheney’s Secret Service detail, has learned of the attacks in New York and has been discussing emergency plans with a supervisor (see (Shortly After 8:48 a.m.) September 11, 2001 and (Shortly After 9:03 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001] Although his location is unstated, Scott is presumably at the Joint Operations Center at the White House, where the Secret Service constantly monitors the movements of every “protected person,” including the vice president. [New York Daily News, 12/22/1997; National Geographic, 9/27/2004] Scott will later recall that at “approximately 9:30 a.m.,” following his discussions with the supervisor, he heads down to the West Wing, where Cheney’s office is located. He will say that he discusses the “heightened alert” and reviews the “contingency plan” with the shift agents posted there. After he has finished briefing the agents, Scott stays near the door to Cheney’s office. He will recall that he subsequently evacuates Cheney from his office, apparently at around 9:36 a.m., after learning of an unidentified aircraft flying toward the White House (see (9:36 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001; United States Secret Service, 11/17/2001 pdf file]

Entity Tags: US Secret Service, James Scott

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Kevin Dowd.Kevin Dowd. [Source: BBC]Secret Service agents with President Bush in Sarasota, Florida, prepare to evacuate Bush and his entourage from the Emma E. Booker Elementary School. [BBC, 9/1/2002; Studies in Intelligence, 9/2006 pdf file] Bush is currently delivering a brief statement to the nation from the school library (see 9:30 a.m. September 11, 2001). [White House, 9/11/2001; Bohn, 2015, pp. 215] Secret Service agents tell members of his entourage in the staff area that the president will be leaving the school and heading to Air Force One as soon as he has finished giving his statement. They tell the staffers to take their places in the motorcade “as quickly as possible” and add, with some emphasis, that the motorcade will “wait for no one” once Bush’s limousine has left. [Studies in Intelligence, 9/2006 pdf file; Morell and Harlow, 2015, pp. 50] Meanwhile, White House assistant press secretary Gordon Johndroe lets members of the press at the school know that Bush is about to leave. “We’re going to have to run to the motorcade,” he says. [Politico Magazine, 9/9/2016] A Secret Service agent runs out of the school and announces, “We’re under terrorist attack, we have to go now,” Officer Kevin Dowd of the Sarasota Police Department will later recall. [BBC, 9/1/2002] According to Lieutenant Colonel Thomas Herman, a senior presidential communications officer who is at the school with Bush, there are indications around this time that the president and his plane could be targeted by the terrorists. “There was some question at the time that Air Force One and the president were a target as well,” he will say, adding, “Therefore, we evacuated the president.” [Marist Magazine, 10/2002] Bush and his entourage will leave the school at around 9:35 a.m. and be driven to Sarasota-Bradenton International Airport (see (9:34 a.m.) September 11, 2001). [Daily Telegraph, 12/16/2001; 9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: George W. Bush, Gordon Johndroe, Kevin Dowd, Thomas Herman, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Joseph Callan.Joseph Callan. [Source: FDNY]Emergency responders in the lobby of the north WTC tower hear an unconfirmed report of a third plane heading toward New York. Consequently, Assistant Fire Chief Joseph Callan orders all firefighters to evacuate the tower. The third plane report is soon found to be incorrect. One firefighter tells a colleague over radio, “That plane is ours, I repeat, it is ours.” Rescue operations therefore continue. [New York Times, 7/7/2002; New York City Fire Department, 8/19/2002, pp. 32; Fire Engineering, 9/2002; Associated Press, 11/16/2002] The source of the incorrect report is apparently Richard Rotanz, the deputy director of the New York Office of Emergency Management (OEM), who is reportedly in the OEM command center on the 23rd floor of WTC Building 7. A Secret Service agent in WTC 7 reportedly told him there were unconfirmed reports of other planes in the air. When OEM Director Richard Sheirer called Rotanz some time after the second WTC tower was hit, Rotanz relayed this information, telling him there were “still planes unaccounted for that may [be] heading for New York.” Sheirer then told people in the North Tower lobby “that another plane was on the way.” Journalists Wayne Barrett and Dan Collins, in their book Grand Illusion, blame Sheirer for “instantly converting unspecific information into a very specific false alarm.” This false alarm quickly ends up on fire and police department dispatches. Sheirer is apparently so unnerved by it that he instructs the police department aviation unit to not let another plane hit the WTC. As he will later tell the 9/11 Commission, though, “We were grasping at straws,” since no police helicopter could “stop a commercial jet going over 400 miles per hour.” [Firehouse Magazine, 9/2/2002; 9/11 Commission, 5/18/2004 pdf file; Barrett and Collins, 2006, pp. 32-33] Emergency medical technician Richard Zarrillo is currently in WTC 7, and is informed by an OEM rep there of the alleged third plane inbound for New York. While the rest of Building 7 was evacuated earlier on (see (9:03 a.m.) September 11, 2001), this false threat reportedly leads to the evacuation of the OEM command center as well (see (9:30 a.m.) September 11, 2001). [City of New York, 10/25/2001] (However, some accounts indicate the command center may have been evacuated earlier (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001).) Soon after hearing this false report of a third inbound plane, Mayor Rudolph Giuliani, Police Commissioner Bernard Kerik, and OEM Director Richard Sheirer will all leave the North Tower lobby and relocate to a temporary command post on Barclay Street (see (9:50 a.m.-10:10 a.m.) September 11, 2001). [Kerik, 2001, pp. 334; 9/11 Commission, 5/18/2004 pdf file; Barrett and Collins, 2006, pp. 342]

Entity Tags: Richard Zarrillo, Joseph Callan, Richard Rotanz, Richard Sheirer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Key events of Flight 93 (times are based on a Pittsburgh Post-Gazette map and otherwise interopolated).Key events of Flight 93 (times are based on a Pittsburgh Post-Gazette map and otherwise interopolated). [Source: Yvonne Vermillion/ MagicGraphix.com] (click image to enlarge)Apparently, the only cockpit voice recording recovered undamaged from any of the 9/11 crashes is from Flight 93. It recorded on a 30-minute reel, which means that the tape is continually overwritten and only the final 30 minutes of any flight is recorded, though in practice sometimes the tape is slightly longer. Flight 93’s recording lasts 31 minutes and begins at this time. [Longman, 2002, pp. 206-207; CNN, 4/19/2002; Hartford Courant, 4/19/2004] According to one account, it begins seconds before the plane is hijacked. [Washington Post, 11/17/2001] However, the version of the tape later played for the victims’ relatives begins “too late to pick up the sounds of the hijackers’ initial takeover.” [MSNBC, 4/18/2002]

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Secretary of State Colin Powell is in Lima, Peru for a meeting of the Organization of American States. He is having breakfast with the president of Peru and his cabinet. As Powell later recalls, “[S]uddenly a note was handed to me saying that something had happened in New York City, some planes had crashed into the World Trade Center.… And then a few moments later, more information came in, and it was… obviously a terrorist attack. So we concluded the breakfast.… I told my staff, ‘Get the plane ready. We got to get home.’ Because clearly this was—this was [a] catastrophe and I had to get back to the United States.” It will take an hour to get his plane ready, so Powell stops off at the Organization of American States conference where he gives a brief statement, and other foreign ministers give speeches of support. Powell then leaves immediately for Lima’s military airport to fly back to Washington. [Guardian, 9/12/2001; Woodward, 2002, pp. 9-10; Washington Post, 1/27/2002; MSNBC, 9/11/2002; 9/11 Commission, 3/23/2004 pdf file] However, his plane reportedly does not take off until about 12:30 p.m. EDT. [US Department of State, 9/11/2001] His flight will take seven hours, during which time he has significant problems communicating with colleagues in Washington (see (12:30 p.m.-7:30 p.m.) September 11, 2001). [ABC News, 9/11/2002; MSNBC, 9/11/2002]

Entity Tags: Organization of American States (OAS), Colin Powell

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Norfolk Tower TRACON.The Norfolk Tower TRACON. [Source: Federal Aviation Administration]The FAA’s Norfolk Terminal Radar Approach Control (TRACON) is briefly in charge of the three F-16s launched from Langley Air Force Base (see (9:25 a.m.-9:30 a.m.) September 11, 2001), but it does not redirect them northward in line with the military’s orders, after the Langley air traffic control tower previously instructed them to fly east. [9/11 Commission, 8/26/2004, pp. 96]
Jets Are Sent East instead of North - When NORAD’s Northeast Air Defense Sector (NEADS) issued the scramble order (see 9:24 a.m. September 11, 2001), it specified that the Langley jets be directed north toward Washington, DC. But as the jets were taking off, the Langley tower instructed them to go “090 for 60,” meaning they were to fly east for 60 miles (see (9:30 a.m.) September 11, 2001). [9/11 Commission, 1/9/2004; Spencer, 2008, pp. 142-143]
TRACON Does Not Redirect the Jets - When aircraft take off from Langley Air Force Base, control of them is passed from the Langley tower to the Norfolk TRACON. [9/11 Commission, 10/6/2003 pdf file] Controllers at the TRACON are permitted to change an aircraft’s flight plan, in the case of the Langley jets the “090 for 60” instruction. [9/11 Commission, 12/1/2003 pdf file] A 9/11 Commission memorandum will state that the Langley jets are “not bound to the 60 mile distance and could have turned to the north at any time they were directed to or had orders to do so.” [9/11 Commission, 10/6/2003 pdf file] However, although the TRACON is aware that NEADS ordered the jets to head north, it does not redirect them toward this heading instead of going east. [9/11 Commission, 12/1/2003 pdf file] According to the 9/11 Commission, the reason is that “both the lead Langley pilot,” Major Dean Eckmann, “and the FAA’s Norfolk TRACON facility… assumed the flight plan instruction to go ‘090 for 60’ was newer guidance that superseded the original scramble order instructions” issued by NEADS. [9/11 Commission, 8/26/2004, pp. 96]
Pilot Agrees to Follow the Tower's Directions - At 9:33 a.m., Norfolk TRACON controller Michael Strother asks Eckmann what direction he wants to head in. Strother says, “Quit 2-5, are you going directly to the Langley 090 at 60?” If Eckmann wanted to go somewhere other than what is specified in the flight plan, Strother has the authority to grant the request. But Eckmann replies, “Affirmative.” He says, “That’s our second clearance,” and, referring to the NEADS scramble order, adds, “We had an earlier clearance of a vector and an altitude.” The 9/11 Commission will summarize, “Put simply, the Langley pilots received flight direction guidance from both the scramble order and the Langley AFB departure flight plan, and continued on the latter heading for several minutes until a direction and geographic destination was provided.” [9/11 Commission, 12/1/2003 pdf file; 9/11 Commission, 1/9/2004; 9/11 Commission, 8/26/2004, pp. 96]
Navy Facility Takes Over Control of the Jets - Norfolk TRACON subsequently passes control of the three F-16s on to “Giant Killer,” the Fleet Area Control and Surveillance Facility in Virginia Beach, Virginia (see 9:33 a.m. September 11, 2001). This is the Navy air traffic control agency that handles all over-water military operations. [New York Times, 2/10/1997; 9/11 Commission, 2004; 9/11 Commission, 1/9/2004; Spencer, 2008, pp. 143] It will not be until around the time the Pentagon is hit that the Langley jets are redirected to their correct heading (see 9:36 a.m. September 11, 2001), after NEADS notices they are going in the wrong direction (see 9:34 a.m. September 11, 2001). [Vanity Fair, 8/1/2006; Spencer, 2008, pp. 149-151]

Entity Tags: Norfolk Terminal Radar Approach Control, Michael Strother, Dean Eckmann

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The OEM command bus.The OEM command bus. [Source: New York City Office of Emergency Management]Personnel from New York’s Office of Emergency Management (OEM) use the OEM command bus as their command post after their command center in World Trade Center Building 7 has been evacuated. [Jenkins and Edwards-Winslow, 9/2003, pp. 20; 9/11 Commission, 4/7/2004] The OEM command center, on the 23rd floor of WTC 7, is intended to coordinate the city’s response to emergencies, including terrorist attacks. [New York Times, 6/8/1999] However, it was evacuated at around 9:30 a.m., according to the 9/11 Commission Report, although other accounts will suggest the evacuation occurs at an earlier or later time (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001, (Shortly Before 9:03 a.m.) September 11, 2001, and (9:30 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 305; National Institute of Standards and Technology, 9/2005, pp. 109; Barrett and Collins, 2006, pp. 34] OEM personnel therefore now have to operate from the their command bus. [Jenkins and Edwards-Winslow, 9/2003, pp. 20; 9/11 Commission, 4/7/2004] The bus, known as the Interagency Command Center (ICC), is equipped with computers, a state-of-the-art communications system, and on-board electrical generation. It also has its own conference room. [Wall Street Journal, 9/21/2001; Jenkins and Edwards-Winslow, 9/2003, pp. 20; Power, 2004, pp. 172] It can be deployed to the location of a major emergency, to serve as an on-scene command post for coordinating interagency operations and communications. [City of New York, 2001, pp. 8 pdf file] The OEM’s emergency plans and vital records are kept in WTC 7, and, due to the evacuation of the command center, are now inaccessible. Fortunately, after they move to the ICC, OEM personnel are able to implement their emergency action plans from memory and by utilizing their combined knowledge. [Jenkins and Edwards-Winslow, 9/2003, pp. 20] After the Twin Towers collapse, the ICC will move to a firehouse on Houston Street, to provide support to Mayor Rudolph Giuliani and his entourage, who have set up a temporary headquarters at that location (see (After 10:28 a.m.-12:00 pm.) September 11, 2001). [Wall Street Journal, 9/21/2001; 9/11 Commission, 4/7/2004]

Entity Tags: Office of Emergency Management

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At the FAA’s Cleveland Center, an air traffic controller hears a transmission, presumably made by Flight 93 hijacker-pilot Ziad Jarrah, stating: “Ladies and gentlemen: Here the captain, please sit down, keep remaining sitting. We have a bomb on board. So, sit.” [9/11 Commission, 7/24/2004, pp. 12; 9/11 Commission, 8/26/2004, pp. 39] As the 9/11 Commission later notes, “Like [Mohamed] Atta on Flight 11, Jarrah apparently did not know how to operate the communication radios; thus his attempts to communicate with the passengers were broadcast on the [air traffic control] channel.” [9/11 Commission, 8/26/2004, pp. 98] While this communication is assumed to have come from Flight 93, an early FAA report states that it came “from an unknown origin.” [Federal Aviation Administration, 9/17/2001 pdf file] According to Newsweek, just prior to the communication, Cleveland Center controllers heard the sound of screaming from the flight. [Newsweek, 9/22/2001] The 9/11 Commission states that, around the time of the transmission, the plane’s cockpit voice recording indicates “that a woman, most likely a flight attendant, was being held captive in the cockpit. She struggled with one of the hijackers who killed or otherwise silenced her.” [9/11 Commission, 7/24/2004, pp. 12; 9/11 Commission, 8/26/2004, pp. 39] Though the Cleveland air traffic controller understands the hijacker’s communication, he responds to it: “Calling Cleveland Center, you’re unreadable. Say again, slowly.” He also notifies his supervisor who passes the information up the chain of command, and the FAA’s Command Center is subsequently informed, “United 93 may have a bomb on board.” At 9:34 the Command Center will relay this information to FAA headquarters (see 9:34 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 28]

Entity Tags: Cleveland Air Route Traffic Control Center, 9/11 Commission, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A group from FAA headquarters, who are apparently oblivious to the morning’s crisis, request and are given a tour of the air traffic control tower at Washington’s Reagan National Airport, until they are forced to leave there just before the time of the Pentagon attack. [Spencer, 2008, pp. 157-158] Reagan Airport is located less than a mile from the Pentagon. [St. Petersburg Times, 10/3/2001]
Tour Group Wants to See Tower - At 9:32, the tower supervisor, Chris Stephenson, receives a phone call from one of the airport’s maintenance workers. The maintenance worker says he has a group there from the FAA’s Washington headquarters that is visiting the airport to go over some maintenance issues, but they are also curious to see what goes on in the control tower. It appears the FAA personnel are unaware of the attacks in New York, and Stephenson is asked if it is okay to bring them up. Though he is busy dealing with the chaos resulting from the ground stop recently ordered by the FAA’s Command Center (see (9:26 a.m.) September 11, 2001), Stephenson reluctantly agrees. The group arrives moments later, but Stephenson tries to ignore them. According to author Lynn Spencer, Stephenson is as yet unaware that an errant aircraft has been spotted heading toward Washington (see (9:33 a.m.) September 11, 2001). [Spencer, 2008, pp. 157] But according to USA Today, the Secret Service warned him about this aircraft at around 9:30 a.m. (see (9:30 a.m.) September 11, 2001). [USA Today, 8/11/2002]
Group Ordered to Leave - Shortly after the group arrives, Stephenson is called by a controller at the TRACON and notified of the unidentified aircraft (presumably Flight 77), which is five miles west of the tower (see (9:36 a.m.) September 11, 2001). When he looks out the window, he sees it, now less than a mile away and approaching fast. Stephenson yells at the tour group: “Out! Get out!” The FAA group heads off down the stairs, but the last in the line looks out the window at the descending aircraft and asks, “What’s that guy doing?” ”Get out!” Stephenson repeats, and pushes the man into the stairwell. Soon afterwards, the Pentagon is hit (see 9:37 a.m. September 11, 2001). [Spencer, 2008, pp. 158]

Entity Tags: Ronald Reagan Washington National Airport, Chris Stephenson, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Danielle O’Brien.Danielle O’Brien. [Source: ABC News]At 9:32 a.m., according to the 9/11 Commission, several air traffic controllers at Washington Dulles International Airport notice a fast-moving target, which is later determined to be Flight 77, heading eastbound on their radar screens. [9/11 Commission, 7/24/2004, pp. 25; 9/11 Commission, 8/26/2004, pp. 33] At the Terminal Radar Approach Control (TRACON) at Dulles Airport, which is 22 miles west of the Pentagon, controllers have been searching for primary radar targets since 9:21, when the facility was notified of the loss of contact with Flight 77 (see 9:21 a.m. September 11, 2001). [USA Today, 9/13/2001; Navy Times, 9/22/2001; 9/11 Commission, 7/24/2004, pp. 25]
Controllers See Fast-Moving Radar Track - They now notice an unidentified blip on their screens, heading toward the White House at unusually high speed. [Washington Post, 9/11/2001; Spencer, 2008, pp. 145] Controller Danielle O’Brien will later recall: “I noticed the aircraft. It was an unidentified plane to the southwest of Dulles, moving at a very high rate of speed.… I had literally a blip and nothing more. I slid over to the controller on my left, Tom Howell, and I asked him, ‘Do you see an unidentified plane there southwest of Dulles?’ And his response was, ‘Yes. Oh, my gosh, yes! Look how fast he is.’” According to O’Brien, the aircraft is between 12 and 14 miles away when she notices it. It is heading for what is known as Prohibited Area 56 (P-56), which is the airspace over and near the White House, at a speed of about 500 miles per hour. [ABC, 10/24/2001; ABC News, 10/24/2001; Department of Transportation, 8/4/2005] Because the plane’s transponder has been turned off (see 8:56 a.m. September 11, 2001) its identity and type are presently unknown, and the Dulles controllers initially think it is a military aircraft (see (9:25 a.m.-9:37 a.m.) September 11, 2001). [Washington Post, 9/12/2001; ABC News, 10/24/2001; 9/11 Commission, 7/24/2004, pp. 25]
TRACON Notifies Others - The Dulles TRACON alerts Washington’s Reagan National Airport (see (9:33 a.m.) September 11, 2001) and the Secret Service (see (9:33 a.m.) September 11, 2001) to the approaching aircraft. Its operations supervisor also provides continuous updates over a teleconference that has been established at the FAA’s headquarters. [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 25] According to an FAA chronology that is published shortly after 9/11, the Dulles TRACON controllers notice the unidentified aircraft earlier than the 9/11 Commission says, at between 9:25 and 9:30 (see (Between 9:25 a.m. and 9:30 a.m.) September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file]

Entity Tags: Danielle O’Brien, Washington Dulles International Airport, Tom Howell

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The New York Stock Exchange closes. It is a short distance from the WTC. [MSNBC, 9/22/2001]

Entity Tags: New York Stock Exchange

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A supervisor at Washington Dulles International Airport contacts the Secret Service at the White House and informs it that an unidentified aircraft is heading toward Washington at a high rate of speed. [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/22/2003 pdf file] Air traffic controllers at the Terminal Radar Approach Control (TRACON) at Dulles Airport have recently noticed this aircraft on their radar screens (see (Between 9:25 a.m. and 9:30 a.m.) September 11, 2001 and 9:32 a.m. September 11, 2001). Its identity and type are currently unknown, but it is later determined to be Flight 77. [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 9, 25]
Supervisor Calls White House over Hotline - The Dulles TRACON has a direct phone line to the Secret Service at the White House. After a controller alerts him to the suspicious aircraft, John Hendershot, the operations supervisor, calls the Secret Service over this line. [9/11 Commission, 7/22/2003 pdf file; 9/11 Commission, 12/22/2003 pdf file] He says, “We have an unidentified, very fast-moving aircraft inbound toward your vicinity, eight miles west.” [ABC News, 10/24/2001]
Supervisor Uncertain about Response - Hendershot is unsure what response his call elicits. He will tell the 9/11 Commission, “I guess the operator picked it up,” and say that he assumed the information he provided was relayed to the relevant people at the White House. He will also tell the Commission that, following his call, “no one from Dulles tower was talking to the White House during the minute-minute countdown concerning the unknown primary approaching from the west.” [9/11 Commission, 12/22/2003 pdf file] A supervisor at Washington’s Reagan National Airport also contacts the Secret Service around this time, to notify it of the approaching aircraft (see (9:33 a.m.) September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 9] But, while the White House is alerted, personnel at Dulles Airport will tell the 9/11 Commission that there is no discussion about notifying the US Capitol of the unidentified aircraft. [9/11 Commission, 7/22/2003 pdf file]

Entity Tags: Washington Dulles International Airport, US Secret Service, John Hendershot

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Reagan National Airport.Reagan National Airport. [Source: Metropolitan Washington Airports Authority]Air traffic controllers at Washington’s Reagan National Airport are contacted by controllers at Washington Dulles International Airport, and informed of a fast-moving unidentified aircraft, later determined to be Flight 77, which is approaching the restricted airspace around the White House. [Washington Post, 9/11/2001; Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 6/4/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 33] Reagan Airport is less than a mile from the Pentagon and only a few miles from the White House. [St. Petersburg Times, 9/19/2001] During a shift, it has 10 or 11 controllers working in its Terminal Radar Approach Control (TRACON) and seven or eight controllers working in its air traffic control tower. [9/11 Commission, 7/28/2003 pdf file] Controllers at the Dulles TRACON have recently noticed the unidentified aircraft on their radar screens (see (Between 9:25 a.m. and 9:30 a.m.) September 11, 2001 and 9:32 a.m. September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 9]
TRACON Told of Aircraft - A Dulles Airport controller now calls the TRACON at Reagan Airport, and says: “Hey! Untracked target 15 [miles] west of you. Primary target eastbound! Heading toward P-56!” [Spencer, 2008, pp. 145-146] (P-56, or Prohibited Area 56, is the restricted airspace above and near the White House. [Department of Transportation, 8/4/2005] ) Reagan Airport controller Dan Creedon checks his radar screen and sees the aircraft’s target about 10 miles west of the White House. The radar track is untagged, so he attaches a data box to it with the word “LOOK” in it. This will allow other controllers to quickly spot the aircraft. It also causes its ground speed to appear on the screen. According to author Lynn Spencer, the aircraft is shown to be flying at 290 miles per hour. [Spencer, 2008, pp. 146] But other accounts will claim it is flying at between 400 and 500 mph as it approaches Washington. [CBS News, 9/21/2001; ABC News, 10/24/2001; USA Today, 8/13/2002; 9/11 Commission, 7/28/2003 pdf file] Creedon then calls out to Victor Padgett, the operations supervisor in the TRACON, and tells him about the aircraft heading their way. [Federal Aviation Administration, 9/14/2001; Spencer, 2008, pp. 146]
Controllers Notify Others - After the Reagan Airport controllers learn of the approaching aircraft, they promptly contact other agencies about it. Padgett calls the Secret Service (see (9:33 a.m.) September 11, 2001). [Federal Aviation Administration, 9/14/2001; Federal Aviation Administration, 9/17/2001 pdf file] And another controller will issue traffic advisories on the aircraft to a C-130 military cargo plane that is flying in the area, and then instruct the C-130 to identify and follow the aircraft (see 9.36 a.m. September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file; New York Times, 10/16/2001; 9/11 Commission, 8/26/2004, pp. 33; Spencer, 2008, pp. 146-147] A controller in the TRACON will also call the Reagan Airport control tower, and alert it to the approaching aircraft (see (9:36 a.m.) September 11, 2001). [Spencer, 2008, pp. 158]

Entity Tags: Ronald Reagan Washington National Airport, Victor Padgett, Dan Creedon, Washington Dulles International Airport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Air traffic controllers at Washington’s Reagan National Airport fail to notify the Pentagon and a nearby Army airfield about an unidentified aircraft, later determined to be Flight 77, which they are tracking as it approaches the capital. [US Army Center for Military History, 11/14/2001 pdf file; 9/11 Commission, 8/26/2004, pp. 33]
Controllers Call Secret Service but Not Military - Controllers in the Terminal Radar Approach Control (TRACON) at Reagan National Airport are aware of the unidentified, fast-moving aircraft that is approaching the White House from at least as early as 9:33 a.m. (see (9:33 a.m.) September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 9, 39; Spencer, 2008, pp. 145-146] (However, those in the airport’s control tower possibly only learn of it slightly later (see (9:36 a.m.) September 11, 2001). [Spencer, 2008, pp. 158] ) Although a supervisor at the TRACON promptly alerts the Secret Service at the White House to the aircraft (see (9:33 a.m.) September 11, 2001), none of the Reagan Airport controllers contact the Pentagon or the nearby Davison Army Airfield about it. [Federal Aviation Administration, 9/17/2001 pdf file; US Army Center for Military History, 11/14/2001 pdf file]
Aviation Unit Located near Pentagon - Davison Army Airfield is located at Fort Belvoir, an Army base 12 miles south of the Pentagon. The airfield’s principal missions include maintaining “a readiness posture in support of contingency plans,” exercising “operational control” of the local airspace, and providing “aviation support for the White House, US government officials, Department of Defense, Department of the Army, and other government agencies.” The 12th Aviation Battalion, which is the aviation support unit for the Military District of Washington, is stationed at Davison Airfield. The battalion operates UH-1 “Huey” and UH-60 Black Hawk helicopters. [Pentagram, 5/7/1999; Military District of Washington, 8/2000] Its airfield operations unit—Davison Airfield Management—operates and maintains the heliport at the Pentagon. [Soldiers Magazine, 7/2006]
Tower Supervisor Unhappy - The supervisor of air traffic control currently working in the control tower at Davison Airfield will be unhappy about the failure of the Reagan Airport controllers to alert his unit or the Pentagon to the approaching aircraft. He will voice his complaints when he later talks to one of those controllers. The supervisor will later recall: “I was asking him, ‘Did you know that the aircraft was coming this way?’ And he said: ‘Yes. We were tracking him for so many miles.’”
Controller: 'It Never Occurred to Me' to Call Military - The supervisor will ask the controller: “Why you didn’t say anything to Davison? Why you didn’t say anything to the Pentagon? Because if you would have said something, my controller at the Pentagon would have called the DPS unit,” meaning the Defense Protective Service, which guards the Pentagon, “and it would have alerted them that there was something coming to Washington, DC, an aircraft with hostile intentions or something.” The controller will reply, “Well, you know what, it never occurred to me,” and say, “we didn’t know that he was going to hit the Pentagon.” [US Army Center for Military History, 11/14/2001 pdf file]

Entity Tags: Ronald Reagan Washington National Airport, Pentagon, Davison Army Airfield

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A supervisor at Washington’s Reagan National Airport calls the Secret Service Joint Operations Center (JOC) and warns it about an unidentified aircraft that is heading toward the White House. [Federal Aviation Administration, 9/14/2001; Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 9] Controllers at Reagan Airport have just been contacted by controllers at Washington Dulles International Airport, and notified of the unidentified aircraft, later determined to be Flight 77, approaching Washington (see (9:33 a.m.) September 11, 2001). [Washington Post, 9/11/2001; 9/11 Commission, 8/26/2004, pp. 33]
Supervisor Calls Secret Service - Immediately after he learns of this aircraft, Victor Padgett, the operations supervisor at the Terminal Radar Approach Control (TRACON) at Reagan Airport, picks up a direct line to the White House and informs the Secret Service JOC there: “We have a target five [miles] west. He’s turning south but he’s still on our scope. We’re not talking to him. It’s definitely a suspicious aircraft.” [Federal Aviation Administration, 9/14/2001; Spencer, 2008, pp. 146] According to the 9/11 Commission, this is “the first specific report to the Secret Service of a direct threat to the White House.” [9/11 Commission, 7/24/2004, pp. 39] Padgett provides the Secret Service with continuous updates on the aircraft’s actions. [Federal Aviation Administration, 9/14/2001; Federal Aviation Administration, 9/17/2001 pdf file] After traveling almost 10 miles south of Reagan Airport, the aircraft turns back toward Washington and again appears to be heading for the White House. Padgett tells the Secret Service: “What I’m telling you, buddy, if you’ve got people, you’d better get them out of there! And I mean right g_ddamned now![Spencer, 2008, pp. 158] (People will begin rapidly evacuating from the White House at about 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [CNN, 9/11/2001; CNN, 9/12/2001]
Cheney Not Evacuated - According to the 9/11 Commission, when Padgett initially calls the JOC, “No move [is] made to evacuate the vice president” from his White House office. The officer who takes the call will explain, “[I was] about to push the alert button when the tower advised that the aircraft was turning south and approaching Reagan National Airport.” According to the Commission, Vice President Dick Cheney is not evacuated until “just before 9:36” (see (9:35 a.m.) September 11, 2001 and (9:36 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 39] (However, other accounts indicate he was evacuated earlier on, shortly after 9:00 a.m. (see (Shortly After 9:03 a.m.) September 11, 2001). [New York Times, 9/13/2001; ABC News, 9/14/2002] ) A supervisor at Dulles Airport also contacts the Secret Service around this time to notify it of the approaching aircraft (see (9:33 a.m.) September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file]

Entity Tags: US Secret Service, Ronald Reagan Washington National Airport, Richard (“Dick”) Cheney, Victor Padgett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to the 9/11 Commission, word of Flight 93’s hijacking reaches FAA headquarters. By this time, headquarters has established an open line of communication with the FAA Command Center at Herndon, Virginia. It had instructed the center to poll all flight control centers about suspect aircraft. So, at this time, the Command Center passes on Cleveland’s message: “United 93 may have a bomb on board.” The FAA headquarters apparently does not forward this information to the military, despite having the responsibility for doing so. Ben Sliney, the FAA’s national operations manager at its Herndon Command Center, will later recount, “I do know that all the information was being relayed to headquarters and, at least as far as we were concerned, it should have been. We thought it had been given to the military at each juncture.” The Command Center continually updates FAA headquarters on Flight 93 until it crashes. [9/11 Commission, 6/17/2004; CBC, 9/12/2006]

Entity Tags: Federal Aviation Administration, Ben Sliney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Before crashing into the Pentagon, Flight 77 performs a rapid downward spiral, flying almost a complete circle and descending 7,000 feet in two and a half minutes. [CBS News, 9/21/2001]
330-Degree Turn - At 9:34 a.m., Flight 77 is about 3.5 miles west-southwest of the Pentagon. But, at an altitude of around 7,000 feet, it is flying too high to hit its target. [CBS News, 9/21/2001; New York Times, 10/16/2001; National Transportation Safety Board, 2/19/2002 pdf file] Based on an analysis of radar data and information from the plane’s flight data recorder, a 2002 National Transportation Safety Board report will describe the maneuver the aircraft then performs: “[Flight 77] started a right 330-degree descending turn to the right. At the end of the turn, the aircraft was at about 2,000 feet altitude and four miles southwest of the Pentagon. Over the next 30 seconds, power was increased to near maximum and the nose was pitched down in response to control column movements.” The aircraft accelerates to about 530 miles per hour as it closes in on the Pentagon. [National Transportation Safety Board, 2/19/2002 pdf file]
Controllers Watch on Radar - Air Traffic Controllers at Washington Dulles International Airport follow Flight 77 on their radar screens as it performs this maneuver. Danielle O’Brien will later recall: “John, our supervisor, relayed verbatim, ‘OK, he’s 12 miles west, he’s moving very fast eastbound.… Eleven miles west.’ And it was just a countdown. Ten miles west, nine miles west.… And it went six, five, four, and I had it in my mouth to say three, and all of a sudden the plane turned away. In the room it was almost a sense of relief.” [ABC, 10/24/2001; ABC News, 10/24/2001] Todd Lewis will recall that the aircraft “was heading right towards a prohibited area in downtown Washington.… Then it turned south and away from the prohibited area, which seemed like a momentary sigh of relief, and it disappeared. But it was going away from Washington, which seemed to be the right thing.” [MSNBC, 9/11/2002] However, O’Brien will continue: “[T]he plane turned back. He continued in the right-hand turn, made a 360-degree maneuver.… We lost radar contact with that aircraft. And we waited. And we waited.” [ABC, 10/24/2001; ABC News, 10/24/2001]
Maneuver Indicates Advanced Flying Skills - According to CBS News, “The steep turn” made by Flight 77 “was so smooth… sources say, it’s clear there was no fight for control going on.” The “complex maneuver suggests the hijackers had better flying skills than many investigators first believed.” [CBS News, 9/21/2001] Aviation experts will conclude that this maneuver was the work of “a great talent… virtually a textbook turn and landing.” [Washington Post, 9/10/2002] Due to the aircraft’s high speed and the way it is being flown, Dulles Airport controllers mistake it for a military fighter jet (see (9:25 a.m.-9:37 a.m.) September 11, 2001). [Washington Post, 9/12/2001; ABC News, 10/24/2001; MSNBC, 9/11/2002] Yet the hijacker allegedly at the controls, Hani Hanjour, was considered to be a very poor pilot at numerous flight schools he attended (see October 1996-December 1997, 1998, January-February 2001, February 8-March 12, 2001, (April-July 2001), and Mid-August 2001). [Washington Post, 9/10/2002]

Entity Tags: Todd Lewis, RobertMoomo, Danielle O’Brien, John Hendershot, Washington Dulles International Airport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Daniel Caine.Daniel Caine. [Source: White House]The Secret Service calls the District of Columbia Air National Guard (DCANG) at Andrews Air Force Base, just outside Washington, and asks if it can get fighter jets launched. [Filson, 2003, pp. 78]
Secret Service Calls DCANG - Major Daniel Caine, the supervisor of flying with the 113th Wing of the DC Air National Guard, which is based at Andrews, called his contact at the Secret Service earlier on to see if they needed assistance from his unit, but was told they did not (see (Between 9:05 a.m. and 9:32 a.m.) September 11, 2001). But the Secret Service has just learned of a suspicious aircraft five miles from the White House (see (9:33 a.m.) September 11, 2001 and (9:33 a.m.) September 11, 2001), and so one of its agents now calls Caine back. [Federal Aviation Administration, 9/17/2001 pdf file; Spencer, 2008, pp. 124, 156] Caine’s previous call to the Secret Service had been with agent Kenneth Beauchamp, who told Caine he would call back. However, he did not do so. The name of the agent that makes the current call is unstated. [9/11 Commission, 3/8/2004 pdf file]
Agent Wants Planes Launched - The Secret Service agent asks, “Can you get airplanes up?” He then tells Caine to stand by, and says somebody else will call. Caine will later recall, “When I heard the tone in his voice, I called our bomb dump and told them to uncrate our missiles.” [Filson, 2003, pp. 78] But before Caine does this, Lieutenant Colonel Marc Sasseville, the acting operations group commander under the 113th Wing, calls Brigadier General David Wherley, the commander of the 113th Wing, to get permission to use their “war-reserve missiles.” Wherley gives the go-ahead, and then Caine calls the weapons loaders across the base and orders them, “Get some live AIM-9s [missiles] and bring them over!” At the same time, Sasseville calls the unit’s maintenance officer and orders that their jets be prepared for launch (see (9:35 a.m.-11:05 a.m.) September 11, 2001). [Aviation Week and Space Technology, 9/9/2002; 9/11 Commission, 3/8/2004 pdf file; Spencer, 2008, pp. 156-157] Someone from the Secret Service’s White House Joint Operations Center will soon call Caine, and request that armed fighters be launched over Washington (see (Shortly After 9:35 a.m.) September 11, 2001). [Filson, 2003, pp. 78; 9/11 Commission, 3/11/2004 pdf file]

Entity Tags: Daniel Caine, US Secret Service, David Wherley, Marc Sasseville, District of Columbia Air National Guard

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A helicopter belonging to the US Park Police Aviation Unit.A helicopter belonging to the US Park Police Aviation Unit. [Source: United States Park Police]A US Park Police helicopter is directed to intercept the aircraft that subsequently hits the Pentagon, according to the later statements of US Navy historian John Darrell Sherwood. The helicopter’s pilot reportedly describes the incident when later interviewed by a US Marine Corps historian. Details of the pilot’s account are then revealed by Sherwood, who is a colleague of the Marine Corps historian, while he is interviewing Jeffrey Mark Parsons of the United States Border Patrol about his experiences of the 9/11 attacks.
Pilot Told to Prevent Plane Hitting Pentagon - According to Sherwood, the helicopter pilot, who is “an aviation sergeant with the United States Park Police,” is “in the area [of the Pentagon] and he got a call saying, ‘Try to intercept this plane, try to distract the plane, try to do something to, you know, prevent the plane from going into the Pentagon.’” It is unclear from what Sherwood says whether the helicopter is on the ground or already airborne at this time. In response to the instruction, the helicopter goes “to try to distract” the approaching aircraft.
Helicopter Witnessed near Pentagon - What is apparently this Park Police helicopter is then witnessed by Parsons out of a window on the 17th floor of the hotel he is staying at. Parsons sees it flying toward the helicopter landing pad at the Pentagon, two or three minutes before the Pentagon is attacked. [US Naval Historical Center, 12/13/2001; Goldberg et al., 2007, pp. 258] Other individuals near the Pentagon see what is presumably the same helicopter around this time (see (9:35 a.m.-9:36 a.m.) September 11, 2001). [CNN, 9/11/2001; Washington Post, 9/5/2002] Parsons has been staying at the Marriott Residence Inn in Arlington, near the Pentagon, for almost a month, but, he will recall, he has “never seen a helicopter approach the Pentagon from that direction before.”
Pilot Sees Pentagon Attack - At some point, the helicopter lands for a period near the Pentagon. According to Sherwood, it “landed, at one point, near the Memorial Bridge, and there’s that strip of land before you get to the Memorial Cemetery.” Its pilot reportedly witnesses the attack on the Pentagon. He “saw the plane go in, and then the next thing he started doing is medevacing people out of there,” according to Sherwood. When told while being interviewed by Sherwood that the helicopter pilot is instructed to intercept a plane approaching the Pentagon, Parsons will ask, “Then they knew [the plane] was headed toward the Pentagon before it actually hit the Pentagon, then?” To this, Sherwood will only answer, “I guess that helicopter swung around, but by the time he got around, the plane was already into the building.”
Park Police Flies Huey Helicopters - The helicopter is a white and blue Huey, according to Sherwood. [US Naval Historical Center, 12/13/2001] The Park Police Aviation Unit has two Bell 412 helicopters. [Aviation International News, 10/1/2001; Rotor and Wing, 11/2001; Rotor and Wing, 2/2002; National Park Service, 10/16/2004] (The Bell 412 is a more modern version of the “Huey” helicopter. [New York Times, 8/24/2003; USA Today, 10/25/2007] ) The aviation unit is located in Anacostia Park in southeast Washington, across the Potomac River from the Pentagon. [Aviation International News, 10/1/2001; National Park Service, 10/16/2004]
Witness Told, 'Don't Tell Anyone about' Incident - Most accounts of the unit’s actions on this day will make no mention of this incident, and only describe Park Police helicopters taking off in the minutes after the attack on the Pentagon (see Shortly After 9:37 a.m. September 11, 2001). [Rotor and Wing, 11/2001; NBC 4, 9/11/2003; McDonnell, 2004, pp. 20 pdf file; Goldberg et al., 2007, pp. 161-162] However, it appears there may be an attempt to keep the incident secret. After Parsons recalls seeing the helicopter near the Pentagon minutes before the attack there, Sherwood will instruct him: “Don’t tell anyone about that story, because that’s one of our, I think that’s one of the best stories that’s going to come out of this. We don’t want the press to get this.” [US Naval Historical Center, 12/13/2001]

Entity Tags: Jeffrey Mark Parsons, John Darrell Sherwood, United States Park Police

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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