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National Security Adviser Condoleezza Rice is informed of the second plane hitting the World Trade Center and immediately realizes it is a terrorist attack. Rice’s executive assistant, Army Lieutenant Colonel Tony Crawford, informed Rice of the first crash shortly before 9:00 a.m. while she was in her office at the White House, but, Rice will later say, she had thought it was a “strange accident” (see Shortly After 8:46 a.m. September 11, 2001). Rice had gone down to the conference area of the White House Situation Room for her daily meeting with her top aides. [MSNBC, 9/11/2002; Bumiller, 2007, pp. xi-xii] According to her own later recollections, a few minutes into this meeting, Crawford comes in and hands her a note saying a second plane has hit the WTC. Rice will comment: “I thought, ‘My God, this is a terrorist attack.‘… I knew right away, right away, because that—that couldn’t be coincidence that two planes had hit the World Trade Center that morning.” She gets up and tells Anna Perez, her communications counselor who is with her in the meeting, “Find Dick Clarke,” referring to the White House counterterrorism chief. [White House, 10/24/2001; PBS Frontline, 7/12/2002; MSNBC, 9/11/2002] According to Perez’s later recollection, Rice also tells the others in the room about the second plane hitting the WTC. [White House, 11/1/2001] After saying to her staff, “I have to go,” Rice abruptly heads out. [Newsweek, 12/30/2001] However, Josh Bolten, the deputy White House chief of staff, will contradict Rice’s account and say that he, not Crawford, alerts Rice to the second crash at the WTC. Bolten will recall that he learned of the crash while in the Situation Room and then, realizing it was not an accident, walks into the conference area where Rice is holding her meeting. He asks Rice to step outside the room for a minute and then tells her, “A second plane has hit; this is not an accident, it is an attack” (see (9:03 a.m.-9:05 a.m.) September 11, 2001). Vice President Dick Cheney, Bolten, and Clarke will indicate that Rice initially goes from her staff meeting to Cheney’s office (see (Shortly After 9:03 a.m.) September 11, 2001 and (9:05 a.m.) September 11, 2001). [NBC, 9/16/2001; Clarke, 2004, pp. 1-2; C-SPAN, 10/6/2013] But in her own recollections, Rice will make no mention of this, saying that she goes straight from the conference area to the Situation Room’s operations center, intending to assemble a crisis meeting of the national security team (see (9:05 a.m.) September 11, 2001). [O, the Oprah Magazine, 2/1/2002; PBS Frontline, 7/12/2002; BBC Radio 4, 8/1/2002 pdf file; MSNBC, 9/11/2002; Bumiller, 2007, pp. xii]

Entity Tags: Tony Crawford, Anna Perez, Joshua Bolten, Condoleezza Rice

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Army Operations Center at the Pentagon.The Army Operations Center at the Pentagon. [Source: Soldiers]The Army’s Crisis Action Team (CAT) at the Pentagon is activated in response to the attacks on the World Trade Center. It is activated on the orders of Major General Peter Chiarelli, the Army’s director of operations, readiness, and mobilization.
General Instructed Colleague to Activate Crisis Team - At around 9:00 a.m., while he was preparing to go to a scheduled meeting, Chiarelli was called by Major General Julian Burns, deputy chief of staff for operations of the US Army Forces Command. Burns asked him if he had seen what had happened at the WTC on the news. Chiarelli looked up at the muted television in his office and then, after turning up the volume, watched the coverage of the crash at the WTC on CNN. He also called to his office Lieutenant Colonel Kevin Stramara, his chief of operations, who is responsible for the CAT. When Stramara arrived, Chiarelli told him, “We need to look at standing up the CAT because I believe we’ve got ourselves a possibility of a mass casualty [incident].” Although Chiarelli was uncertain whether what happened at the WTC had been a terrorist attack, he told Stramara: “Kevin, it’s time to activate the CAT. Get it set up.”
General Said Pentagon Had to Be a Potential Target - As Stramara was about to leave the room, the two men saw the TV coverage of the second hijacked plane, Flight 175, crashing into the WTC (see 9:03 a.m. September 11, 2001). Realizing this was a terrorist attack, Chiarelli pointed out, “If there are other aircraft up there that have been hijacked or if there are other aircraft getting ready to do this, this building [i.e. the Pentagon] has got to be a target.” He asked Stramara, “Who has responsibility for this building?” Stramara responded: “I don’t know. I will check, but first I’ll stand up the CAT.” [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 95-97]
Crisis Team Assembles in Army's 'Command and Control Center' - The CAT, according to author Robert Rossow, is “an organization of subject matter experts from throughout the Army staff who assemble in times of emergency in a special area within the AOC”—the Army Operations Center. [Rossow, 2003, pp. 64] The AOC is located in the basement of the Pentagon, inside a bunker reinforced by steel and concrete 60 feet below the parking lot, and is equipped with state-of-the-art communications equipment, as well as television sets for monitoring news coverage. Chiarelli will describe it as “the Army’s command and control center.” [Washington Post, 8/25/1995; Soldiers, 9/2004] It is “the place that people will migrate” to during an emergency, according to Brigadier General Clyde Vaughn, the Army’s deputy director of operations, readiness, and mobilization. [US Army Center of Military History, 2/12/2002]
Crisis Team Members Are Summoned to Operations Center - When the CAT is activated, according to Rossow, its members “are called to the AOC to man their battle stations.” [Rossow, 2003, pp. 64] A piece of equipment called a “dialogic machine” sends out a telephonic alert to summon Army personnel to join the CAT. The machine automatically calls these people and gives them a prerecorded message, instructing them to report immediately to the CAT floor. [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 100] Their mission, according to Rossow, is then “to provide information from their organizations and work issues within their particular area of expertise.” [Rossow, 2003, pp. 64]
Crisis Team Is Activated to Provide Assistance in New York - Chiarelli will subsequently be phoned by General Eric Shinseki, the Army chief of staff, and will only head to the AOC to join the CAT after the call ends (see (Shortly Before 9:37 a.m.) September 11, 2001). [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 98] He will tell Shinseki that he has activated the CAT to provide assistance in New York if requested by state and local officials, since he anticipates that the disaster at the WTC will require significant rescue, firefighting, and recovery efforts. [Goldberg et al., 2007, pp. 134] The CAT will be “formally stood up” at 9:43 a.m., according to Rossow (see 9:43 a.m. September 11, 2001). [Rossow, 2003, pp. 66] It will become “a focal point for all Pentagon activities,” according to Lieutenant Colonel Richard Kotch, who is working in the AOC this morning. [St. Louis Jewish Light, 9/8/2011] Army officers are in fact currently preparing for a CAT exercise, which is scheduled to take place during the forthcoming week, based on the scenario of a plane crashing into the WTC (see (September 4, 2001)). [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 96-97]

Entity Tags: Kevin Stramara, Clyde A. Vaughn, Peter W. Chiarelli, Julian H. Burns, US Army Crisis Action Team, US Department of the Army, Richard A. Kotch

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mark McLaughlin.Mark McLaughlin. [Source: Kingsville Record]Crew members on an E-4B National Airborne Operations Center (NAOC) at Andrews Air Force Base, just outside Washington, DC, learn that the US is under attack, but some of them initially think what they are being told about is a simulated scenario in a training exercise they are participating in. [Flying K, 9/7/2012 pdf file] The E-4B is a highly modified Boeing 747 that is fitted with sophisticated communications equipment and can serve as a flying military command post during a national emergency. [Federation of American Scientists, 4/23/2000; Dayton Daily News, 9/12/2001; Verton, 2003, pp. 143] The E-4B on the ground at Andrews is currently involved in a major training exercise. “We were one of many commands practicing a global war-gaming and communication exercise called Global Guardian. My aircraft was one of three brought to full alert status for the exercise,” Mark McLaughlin will later recall. McLaughlin has, today, been assigned to Operations Team One as the Single Integrated Operational Plan adviser to the National Command Authority—the president and the secretary of defense. “My job was to be the expert on nuclear war plans and give all the VIP briefs,” he will say. [Flying K, 9/7/2012 pdf file] “Global Guardian,” which he refers to, is an annual exercise that tests the ability of the US Strategic Command (Stratcom) to fight a nuclear war (see 8:30 a.m. September 11, 2001). [Omaha World-Herald, 2/27/2002; Washingtonian, 9/2011]
Plane Is Tasked with Picking Up Former National Security Adviser - As well as its involvement in the exercise, the E-4B, according to McLaughlin, has a “secondary mission” today, which is to fly to Washington and pick up former National Security Adviser Brent Scowcroft, who has been “appointed by President Bush to analyze the nation’s nuclear arsenal and strategic plans.” While the plane was flying into Andrews Air Force Base, McLaughlin will recall, those on board “heard over one of the many communications nets that an airplane had crashed into a tower at the World Trade Center.” However, he will comment, “It never dawned on us at that moment that a terrorist attack was under way.”
Briefing Is Disrupted as Crew Members Learn about Attacks - McLaughlin learns that the nation is indeed under attack after his plane has landed at the base, and Scowcroft and his traveling party have boarded. While he is briefing the former national security adviser about nuclear weapons and the nation’s nuclear war-fighting plans, McLaughlin notices a commotion in the battle staff space, a compartment behind the briefing area that houses the operations team. The agitated behavior of the operations team members, according to McLaughlin, “is unheard of and not allowed when a VIP is on board, especially receiving a briefing.” McLaughlin’s assistant, who is working at the computer behind McLaughlin, then slips a note into McLaughlin’s hand. McLaughlin reads the note, which states simply: “Captain. Battle staff. Now.” He therefore tells Captain Joseph Gershon, the NAOC commanding officer, that his presence has been requested immediately in the battle staff area, and Gershon then heads there. Although McLaughlin realizes from the commotion going on that “something big [is] happening,” he continues the briefing.
Captain Interrupts Briefing and Says the Nation Is under Attack - During such high-level briefings, it is protocol that if you have to leave the room, you never return until the briefing is over. But Gershon returns and interrupts the briefing. He tells Scowcroft, “It appears that the country is under attack, sir.” According to McLaughlin, many of the people on the plane think at this time that what is being reported is a simulated scenario, as part of the exercise they are participating in. “Adding to the confusion was that we were in a global exercise and many of us thought it was part of the exercise injects,” he will comment. But he will say that “during the next few minutes, everyone began to fully comprehend that [the US was] under attack.” It also becomes “very apparent,” according to McLaughlin, “that our aircraft had to get airborne for safety reasons.” [Flying K, 9/7/2012 pdf file]
Plane Heads to Base in Nebraska - The E-4B, which has the call sign “Word 31,” will take off from Andrews Air Force Base at around 9:27 a.m. (see (9:27 a.m.) September 11, 2001). Another E-4B, with the call sign “Venus 77,” will also take off from Andrews this morning, at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Federal Aviation Administration, 9/11/2001 pdf file; 9/11 Commission, 2/17/2004; Farmer, 2009, pp. 206] McLaughlin’s plane will land later on at Offutt Air Force Base in Nebraska, so Scowcroft and his staff can get off. [Flying K, 9/7/2012 pdf file] The original plan for today, according to the Omaha World-Herald, had been for the plane to take Scowcroft and his staff to Offutt to observe the Global Guardian exercise. [Omaha World-Herald, 2/27/2002] But after reaching the base, McLaughlin’s team’s mission will be to remain in the air, and so the E-4B will subsequently take off from Offutt and resume its airborne operations. [Flying K, 9/7/2012 pdf file]

Entity Tags: Mark McLaughlin, Joseph Gershon, Global Guardian, E-4B National Airborne Operations Center, Brent Scowcroft

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Members of President Bush’s staff who are with Bush at the Emma E. Booker Elementary School in Sarasota, Florida, are informed of the second plane crashing into the World Trade Center but then have to find a television in order to see the coverage of it. [White House, 8/12/2002; Rove, 2010, pp. 250; KFDI, 12/11/2012] While Bush goes into a classroom to participate in a reading demonstration (see 9:02 a.m. September 11, 2001), several members of his traveling staff stay in the “staff hold.” [Rove, 2010, pp. 250] The staff hold, according to deputy White House press secretary Scott McClellan, is “a private room set up as a quiet work space with secure and non-secure phones for us to use during a presidential visit.” [McClellan, 2008, pp. 101] If you pick up one of the secure phones, Bush’s senior adviser, Karl Rove, will later write, “someone with a quiet military voice answers, you make a request, and a moment or two later, you’re talking to anybody you want, anywhere in the world.” [Rove, 2010, pp. 250] The staff hold, on this occasion, is next to the classroom where Bush is participating in the reading demonstration. [McClellan, 2008, pp. 101]
Staffers Think the First Crash Was an Accident - Members of Bush’s staff who stay in the staff hold while Bush joins the reading demonstration include White House chief of staff Andrew Card, White House communications director Dan Bartlett, White House staff secretary Harriet Miers, and Rove. [Rove, 2010, pp. 250] Also in the room, according to Rove, are Major Paul Montanus, one of the president’s military aides, and “the military doctor, the surgeon, and the surgical nurse with a full operating kit” who “stand ready to go to the aid of the president if he falls ill or is shot or somehow injured.” [KFDI, 12/11/2012] These individuals are aware of the first crash at the WTC. “All of us are still trying to find out information about that, to confirm what our instincts were,” Bartlett will recall, “and our instincts were that this was a tragic accident.”
Staffers Learn about the Second Crash - After the second plane hits the WTC at 9:03 a.m. (see 9:03 a.m. September 11, 2001), the staffers quickly learn about the incident in calls to their cell phones or pager messages. “[Y]ou could see it, the rippling effect of people being informed about what was happening,” Bartlett will recall. However, he will say, “most of the tone was disbelief and not knowing what was going on.” Bartlett learns about the crash in a call from his assistant at the White House, who tells him, “You’re not going to believe this, Dan, but the other tower was hit.” Bartlett asks his assistant what she means and she says, “Another plane, another plane hit the other tower, World Trade Center.” [White House, 8/12/2002; White House, 8/12/2002] Rove learns about the crash when Susan Ralston, his executive assistant, calls him with the news. [New Yorker, 9/25/2001] Card, meanwhile, learns about it from Navy Captain Deborah Loewer, the director of the White House Situation Room, who is traveling with the president in Florida and is with Card in the staff hold (see Shortly After 9:03 a.m. September 11, 2001). [Dayton Daily News, 3/16/2013; Priess, 2016, pp. 240-241]
No Television Has Been Set Up in the Staff Hold - Unusually, a television has not been set up in the staff hold, so the staffers there are initially unable to see the coverage of the second attack. “Normally there’s a television in the staff hold,” Rove will comment. “But for some strange reason, this morning at Booker Elementary there was no television in there.” Rove therefore has to go out of the room, and run “up and down the hallways of the elementary school trying to find a television.” He eventually finds one in a classroom and then hurriedly rolls it into the staff hold. But he then has trouble connecting it to cable. The first socket he plugs it into doesn’t work. But after he plugs it into another socket, he gets a signal and the TV starts showing footage of the second crash. [KFDI, 12/11/2012; LBJ Presidential Library, 9/3/2013] Around the same time, those in the staff hold make contact with their colleagues at the White House and work with them on coordinating a response to the attacks. [White House, 8/12/2002; White House, 8/12/2002]

Entity Tags: Harriet E. Miers, Andrew Card, Karl C. Rove, Susan Ralston, Scott McClellan, Paul Montanus, Deborah Loewer, Dan Bartlett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bill Balkwill.Bill Balkwill. [Source: Sarasota County Sheriff's Office]Major Paul Montanus, the military aide with President Bush at the Emma E. Booker Elementary School in Sarasota, Florida, wants Bush and his entourage to leave the school after he sees the second hijacked plane crashing into the World Trade Center on television, and yet, apparently, no attempt is made to evacuate them at this time.
Military Aide Asked to Be Taken to a TV - Sarasota County Sheriff Bill Balkwill, who is at the school while Bush is there, was approached shortly after 9:00 a.m. by an individual that the Sarasota Herald-Tribune will describe as “a Marine responsible for carrying Bush’s phone.” [Sarasota Herald-Tribune, 9/10/2002; St. Petersburg Times, 7/4/2004] This person is presumably Montanus, a Marine Corps officer who is the military aide accompanying Bush during his visit to the school. [Marist Magazine, 10/2002; Lompoc Record, 9/11/2011] Montanus will later recall that at the time, he had “heard that a plane had hit the building, but not much more.” “We were trying to think of a reasonable reason” why the crash at the WTC occurred, he will say. [CBS Sports, 8/31/2012] While listening to someone talking to him in his earpiece, Montanus asked Balkwill, “Can you get me to a television?” He explained, “We’re not sure what’s going on, but we need to see a television.” The two men, along with three Secret Service agents and a SWAT team member, then went to a nearby office where there was a television. They turned on the TV in time to see Flight 175 crashing into the WTC, at 9:03 a.m. (see 9:03 a.m. September 11, 2001).
Military Aide Says, 'We Gotta Get out of Here' - In response to seeing the crash, according to the Sarasota Herald-Tribune, Montanus tells Balkwill, “We’re out of here” and asks, “Can you get everyone ready?” [Sarasota Herald-Tribune, 9/10/2002] Montanus will recall that he says: “What in God’s name? We gotta get out of here.” [CBS Sports, 8/31/2012] However, no evacuation takes place. Instead, Bush is allowed to continue listening to a reading demonstration (see (9:08 a.m.-9:13 a.m.) September 11, 2001), and the president and his entourage will leave the school at around 9:35 a.m., more than 30 minutes after the second crash at the WTC occurred (see (9:34 a.m.) September 11, 2001). [St. Petersburg Times, 7/4/2004; 9/11 Commission, 7/24/2004, pp. 38-39] The decision to allow Bush to continue listening to the reading demonstration at the current time seems particularly odd considering that, according to the Tampa Tribune, the classroom of Sandra Kay Daniels was selected as the location for the demonstration because it is “situated next to the school’s north door, making it easier to organize elaborate security.” [Tampa Tribune, 9/1/2002]

Entity Tags: US Secret Service, Bill Balkwill, Paul Montanus

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

William Buzinski.William Buzinski. [Source: William Buzinski]Security is increased around Air Force One, the president’s plane, in response to the second attack on the World Trade Center and the pilot is informed that the aircraft may be targeted by terrorists while it is on the ground. Air Force One is currently at Sarasota-Bradenton International Airport in Florida, where it has been since the previous evening (see September 10, 2001). Only the standard level of security has been provided, with cones marking a security zone around the plane. Will Chandler, the chief of security, has been standing inside these cones and guarding the aircraft. According to Colonel Mark Tillman, the pilot of Air Force One, prior to the attacks on the WTC, “there was no intel, there was nothing that said we’re about to be attacked.” But Tillman will later recall that after he learns of the second plane crash in New York and realizes it is a deliberate attack, he and the rest of the plane’s crew “start pulling out all the plans that we know we have to execute to keep the president safe and ensure the continuity of government.” [United Services Automobile Association, 9/11/2011; US Air Force, 2/29/2012 pdf file]
Personnel Protecting Air Force One Increase Security - The level of security around Air Force One is increased after the second attack on the WTC occurs. Staff Sergeant William Buzinski, whose job is to protect the plane, was told about the first crash at the WTC by a member of the Secret Service. After the second crash occurs, Buzinski sees the same agent running across the tarmac toward him. The agent tells him, “Another plane hit the towers.” Buzinski realizes right away that the incident must have been an act of terrorism. In response to the news, he will recall, “We started to increase security around the plane—made it a tighter bubble.” [Politico Magazine, 9/9/2016]
Pilot Says Air Force One Is 'Ready to Go' - Lieutenant Colonel Thomas Gould, a military aide who is accompanying President Bush on his visit to Florida, calls Tillman and instructs him to get Air Force One and its crew ready to leave immediately (see (9:04 a.m.-9:45 a.m.) September 11, 2001). [Santa Barbara News-Press, 9/11/2011] Mark Rosenker, the director of the White House Military Office, and Edward Marinzel, the head of the president’s Secret Service detail, who are with Bush at the Emma E. Booker Elementary School in Sarasota, also call Tillman. Tillman will recall that they ask him: “What is our status? If [Bush and his entourage] can come to us within 10 minutes, can we get going?” Tillman replies: “Yes, absolutely. We are ready to go.”
Pilot Is Told the Plane Is a 'Sitting Duck' - Tillman is informed that “about nine planes” have been hijacked and that “one is in the Florida area.” Rosenker tells him: “Assume that [Air Force One is] a target on the ramp in Sarasota. It’s a large 747. [It is] sitting wide open. [A] sitting duck.” Tillman will say that his intention, therefore, is “to move that aircraft. Get it out of the way, and come back and grab the president when he’s ready to go.” He cannot do this, however, because Bush wants to “come rushing back to us and head to Washington, DC.” Secret Service agents with the president instruct Tillman: “We are coming at you as fast as we can come at you. Do not—repeat—do not move.”
People Are Moved Away from Air Force One - “We started getting reports of unidentified people all around the airport,” Tillman will recall, and there is a “possibility that we were subject to the plan to go ahead and assassinate the president.” The crew of Air Force One has “no idea what was going on” and is receiving “a lot of misinformation” while waiting for the president to arrive at the airport. To increase security, people are pushed away from Air Force One. This, according to Tillman, is so that “whoever was near that aircraft had a good reason to be there.” [United Services Automobile Association, 9/11/2011; US Air Force, 2/29/2012 pdf file]
Military Presence Is Increased at the Airport - White House communications director Dan Bartlett, who has gone to the Booker Elementary School with Bush, notices the increased security around Air Force One when the president’s motorcade arrives at the Sarasota airport (see (9:43 a.m.) September 11, 2001). There is always “an incredible security presence” around the plane, he will comment. But now he sees “the redoubling of that.” There is “more of a military presence at the airport, as opposed to just a security [made up] of local police officers or anything like that.” [White House, 8/12/2002] Bartlett sees “a lot of military uniforms” and notices “the perimeters [around Air Force One] increasing.” Furthermore, he will recall, “[T]he scrutiny for entering the perimeter was much tougher than you could ever imagine.” [White House, 8/12/2002] Mike Morell, the president’s CIA briefer, will describe, “When we got back to the plane, it was ringed by security and Secret Service [agents] with automatic weapons.” “I’d never seen anything like that before,” he will comment. [Politico Magazine, 9/9/2016]
Sheriff in a Helicopter Watches Over the Airport - Meanwhile, a helicopter arrives to keep watch over the airport. Sergeant Kevin Kenney of the Sarasota County Sheriff’s Office had been scheduled to fly the Sheriff’s Office helicopter to cover Bush’s motorcade as it traveled to the Booker Elementary School this morning, but was unable to do so because of heavy fog. However, after the second attack on the WTC, a member of Bush’s Secret Service detail instructs him to launch the helicopter and get to the Sarasota airport as soon as possible. He arrives there around the time Bush’s motorcade reaches the airport. The Secret Service then instructs Kenney to fly around the airport perimeter and be on the lookout for suspicious vehicles or groups of people. He notices “numerous civilian vehicles… already responding to the vicinity of the airport and gathering along the roadways in the proximity.” He relays information to Bush’s Secret Service detail and local agencies that are dispatching patrol units to the area. Kenney continues his surveillance of the airport for the 10 minutes or so it takes to get Bush and the other passengers onto Air Force One. [Sheriff, 9/2011; Longboat Observer, 9/8/2011] Additionally, reporters and other individuals who are traveling with the president are subjected to a strict security check while they are boarding the plane (see (9:45 a.m.-9:53 a.m.) September 11, 2001). [Sammon, 2002, pp. 99]

Entity Tags: Kevin Kenney, US Secret Service, Mark Rosenker, Edward Marinzel, Mark Tillman, William Buzinski, Dan Bartlett, Thomas Gould, Michael J. Morell

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Andrew Card.Andrew Card. [Source: Texas A&M University]Andrew Card, President Bush’s chief of staff, is told that a second plane has crashed into the World Trade Center and immediately thinks Osama bin Laden and al-Qaeda are responsible for the incident. [NBC News, 9/10/2009; BBC, 9/9/2011] Card, along with a number of other White House staffers, is in the “staff hold,” a room located next to the classroom at the Emma E. Booker Elementary School in Sarasota, Florida, where Bush is currently participating in a reading demonstration. [McClellan, 2008, pp. 101; Rove, 2010, pp. 250] He learned about the first crash at the WTC from Navy Captain Deborah Loewer, director of the White House Situation Room, when he arrived with Bush at the school (see (8:55 a.m.) September 11, 2001). [Associated Press, 11/26/2001; Dayton Daily News, 8/17/2003] Since then, he has been told, apparently by Loewer, that the aircraft that hit the WTC was a commercial jetliner rather than a small, twin-engine plane. [NBC News, 9/10/2009; BBC, 9/9/2011] Loewer now informs him that a second plane has crashed into the WTC. [McClatchy Newspapers, 8/29/2011; Dayton Daily News, 3/16/2013]
Situation Room Director Decided to Tell Card about the Crash - Loewer, who is in the staff hold, apparently learned about the second crash from Rob Hargis, the senior duty officer in the Situation Room, while she was on the phone with him. She heard the people in the Situation Room over the phone, shouting, “Holy shit!” presumably after they saw the second crash on television, at 9:03 a.m. (see 9:03 a.m. September 11, 2001). The president’s staffers, according to protocol, are meant to avoid distracting the president’s on-camera activities except when there is an emergency. Loewer was sure the current situation justified interrupting Bush’s activities and immediately decided to tell Card what had happened. [Bohn, 2015, pp. 214; Priess, 2016, pp. 240-241]
Card Thinks Al-Qaeda Is Responsible for the Crash - She says to him: “A second plane has impacted the towers. The nation is under attack.” [Dayton Daily News, 3/16/2013] Card is unaware that the planes that hit the WTC are suspected of having been hijacked. But, he will later comment, “I knew that [the second crash] couldn’t have been a coincidence.” [White House, 8/7/2002] He immediately thinks bin Laden and al-Qaeda are to blame for the crashes. [NBC News, 9/10/2009; Tiger Times, 9/12/2016] “My mind flashed to three initials: UBL. Usama bin Laden,” he will recall. [Politico Magazine, 9/9/2016] “My mind focused on the al-Qaeda network because I knew that they had attacked the World Trade Center before,” he will say. “I don’t know why I thought that, but I did and I just presumed that it was an Osama bin Laden or an al-Qaeda attack.” [NBC News, 9/10/2009]
Card Decides He Must Tell Bush about the Crash - A White House chief of staff frequently has to decide whether the president needs to know about something. [Eagle, 4/16/2012; Politico Magazine, 9/9/2016] Card determines right away, on this occasion, that Bush needs to be told what has happened. [NBC News, 9/10/2009; BBC, 9/9/2011] “I was very uncomfortable about interrupting the president during one of his events,” he will say. “But,” he will add, “I felt if I were president, I would want to know.” [White House, 8/16/2002] He will therefore enter the classroom where Bush is participating in the reading demonstration, and tell the president about the second crash and that America is under attack (see (9:07 a.m.) September 11, 2001). [White House, 8/7/2002; NBC News, 9/10/2009; BBC, 9/9/2011]

Entity Tags: Andrew Card, Deborah Loewer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Personnel on Air Force One, the president’s plane, are unclear about what is happening in the United States and receive a number of incorrect reports about the terrorist attacks, leading one officer to wonder if a nation-state is responsible for the attacks. [Politico Magazine, 9/9/2016] Air Force One is currently on the ground at Sarasota-Bradenton International Airport in Florida. [US President, 9/2001; US Air Force, 2/29/2012 pdf file] Master Sergeant Dana Lark, superintendent of communications on the plane, followed the television coverage of the first crash at the World Trade Center and then saw the second plane hitting the WTC live on TV, at 9:03 a.m. (see 9:03 a.m. September 11, 2001). However, she and her colleagues are unable to acquire precise information about what is happening. She will later recall: “We still didn’t know what the hell was going on. We’re just monitoring the Secret Service and staff radio channels. It was chaos. What’s next?” They subsequently receive inaccurate reports about the attacks. “All of a sudden, other reports start coming in—explosion at the White House, car bomb at the State Department” (see (Between 9:50-10:40 a.m.) September 11, 2001), Lark will say. In the confusion, Lark wonders if a nation-state such as Russia is responsible for what is happening. “I’m thinking Cold War, the big bad Soviet bear,” she will recall. “This was an extensive attack. Could this be a nation-state?” Even after Air Force One takes off from the Sarasota airport, at around 9:55 a.m. (see 9:54 a.m. September 11, 2001), personnel on the plane continue receiving incorrect reports and remain unclear about what is going on. “As we’re taking off, you’re still getting all this misinformation” and “[y]our head was spinning, trying to figure out what had actually happened,” Lark will describe. “The only thing we knew for sure, because we’d seen it with our own eyes,” according to Lark, “was that the World Trade Center had been hit.” [Politico Magazine, 9/9/2016]

Entity Tags: Dana Lark

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Edward Marinzel.Edward Marinzel. [Source: Command Group]Secret Service agents and other staffers with President Bush in Florida are worried about Bush’s safety while he is at the Emma E. Booker Elementary School in Sarasota, and some of them are concerned that terrorists might try to attack the school. [Studies in Intelligence, 9/2006 pdf file; Politico Magazine, 9/9/2016] Bush and his entourage arrived at the school, where the president is now attending a reading demonstration, shortly before 9:00 a.m. (see (8:55 a.m.) September 11, 2001). [Sammon, 2002, pp. 41; Washington Times, 10/7/2002] Members of the president’s staff who are in a holding room at the school while Bush listens to the reading demonstration are promptly informed about the second hijacked plane crashing into the World Trade Center after the attack occurs (see Shortly After 9:03 a.m. September 11, 2001). [White House, 8/12/2002; White House, 8/12/2002] Karl Rove, Bush’s senior adviser, who is at the school, will later comment that while details of the terrorist attacks in New York are “hazy,” it is clear that “unknown assailants [are] executing a well-planned attack, of unknown dimensions, against America.” [Rove, 2010, pp. 251] Secret Service agents responsible for protecting the president therefore have serious concerns that Bush could be in danger at the school.
Secret Service Worries that Bush Could Be a Target - Dave Wilkinson, assistant special agent in charge of the presidential protection division, will recall that he and other agents at the school are worried that Bush could be targeted by the terrorists. They ask each other, “Is there any direction of interest towards the president… or is this just an attack on New York?” The Secret Service determines that the attacks “might be an effort to decapitate the government,” according to Rove. [Politico Magazine, 9/9/2016] The belief of Bush’s agents is, “[T]he president’s whereabouts are known; somebody is going to be flying an airplane into the school,” Rove will say. [Austin American-Statesman, 5/18/2013]
Lead Agent Wants to Leave the School 'as Fast as Possible' - Edward Marinzel, the head of Bush’s Secret Service detail, has “quite a worried look on his face,” Mike Morell, Bush’s CIA briefer, will recall. [Studies in Intelligence, 9/2006 pdf file] Marinzel “wanted to get the hell out of [the school] as fast as possible,” Morell will say. Representative Adam Putnam (R-FL), who is at the school, overhears Secret Service agents telling members of Bush’s staff, “We need to get [Bush] secure.” But before the president and his entourage leave the school, there is “angst from the Secret Service that we don’t know what’s out there,” according to Andrew Card, Bush’s chief of staff.
CIA Officer Is Worried about a Plane Crashing into the School - Other members of Bush’s entourage are concerned about the president’s vulnerability while he is at the school. There is “the fear of the unknown” among the president’s staff, according to Brian Montgomery, the White House’s director of advance. “We didn’t know if someone had put a biological agent or chemical agent at the school,” he will say. [Politico Magazine, 9/9/2016] Morell is particularly worried that Bush could be the target of an attack. He will recall that he grows “increasingly concerned about [Bush’s] safety as well as the safety of others at the school” while Bush is in the holding room, where he goes after listening to the reading demonstration (see (9:16 a.m.-9:29 a.m.) September 11, 2001). [Studies in Intelligence, 9/2006 pdf file] “I was really worried that someone was going to fly a plane into that school,” Morell will say. [Politico Magazine, 9/9/2016] He thinks about telling Marinzel of his concern, but decides not to, determining that Marinzel has probably already considered this scenario. [Studies in Intelligence, 9/2006 pdf file; Morell and Harlow, 2015, pp. 49]
Bush's Visit Is Public Knowledge - Bush’s plan to visit Sarasota today was publicly announced four days ago, on September 7 (see September 7, 2001). [White House, 9/7/2001] “The fact that the president would be at Booker Elementary at this hour, on this day, had been public knowledge for days,” Morell will point out. [Morell and Harlow, 2015, pp. 49] The planned visit has been “big news” in Sarasota, according to journalist and author Mark Bowden. [Bowden, 2012, pp. 3] Therefore, Morell will say, “anyone could have known about it.” [Politico Magazine, 9/9/2016]
Bush Would Be Safer in His Limousine - Philip Melanson, an expert on the Secret Service, will note that at the current time, Bush would be “safer in that presidential limo, which is bombproof and blastproof and bulletproof.” [St. Petersburg Times, 7/4/2004] And yet, apparently, no attempt is made to evacuate him from the school and move him to somewhere more secure for more than 30 minutes after the second hijacked plane crashed into the WTC, and it became obvious that America was under attack. Instead, Bush will only leave the school at around 9:35 a.m. (see (9:34 a.m.) September 11, 2001). [Washington Times, 10/8/2002; 9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: Dave Wilkinson, Adam Putnam, Brian Montgomery, US Secret Service, Andrew Card, Michael J. Morell, Edward Marinzel, George W. Bush, Karl C. Rove, Philip Melanson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Denny Watson.Denny Watson. [Source: Risk Assessment Network + Exchange]Secretary of Defense Donald Rumsfeld goes ahead with his daily intelligence briefing in his office at the Pentagon, even though Denny Watson, his CIA briefer, urges him to cancel it and respond to the terrorist attacks. [Rumsfeld, 2011, pp. 335; Priess, 2016, pp. 244] Rumsfeld has just been in a meeting in his private dining room that was attended by several members of Congress (see (8:00 a.m.-8:50 a.m.) September 11, 2001). During it, he was informed that a plane had crashed into the World Trade Center (see Shortly After 8:46 a.m. September 11, 2001). [Associated Press, 9/12/2001; US Department of Defense, 12/5/2001; 9/11 Commission, 3/23/2004] He assumed the crash was an accident. [Vogel, 2007, pp. 428; Rumsfeld, 2011, pp. 335]
Rumsfeld Went to His Office for His Intelligence Briefing - After the meeting ended, apparently around 9:00 a.m., he returned to his office to receive his intelligence briefing. [Historical Office, Office of the Secretary of Defense, 7/18/2002 pdf file; 9/11 Commission, 7/24/2004, pp. 37] Rumsfeld receives an intelligence briefing from Watson each morning, similar to the intelligence briefing provided to the president each day. The briefings usually last at least half an hour. [Rumsfeld, 2011, pp. 335; Priess, 2016, pp. 243] The briefing today is scheduled to run from 9:00 a.m. to 9:30 a.m. [US Department of Defense, 8/12/2002]
CIA Briefer Learned of the Crashes from TV - Watson, meanwhile, recently arrived at the Pentagon and learned about the crashes at the WTC. After she entered the building, she noticed people staring at a television, which showed the North Tower burning after being hit by a plane. She then went to the anteroom of Rumsfeld’s office, where she saw the second hijacked plane crashing into the WTC live on television (see 9:03 a.m. September 11, 2001). She immediately called the operations center at CIA headquarters to see if she could find out more about what was happening. She was told only that there were 50 planes still airborne that were unaccounted for.
Rumsfeld Refuses to Cancel the Briefing - Rumsfeld then calls Watson into his office. Assuming the briefing will be suspended due to what has happened in New York, the CIA analyst hasn’t even opened her briefcase to pull out her copy of the President’s Daily Brief (PDB). “Sir, you just need to cancel this,” she says to Rumsfeld as she enters the office. “You’ve got more important things to do,” she adds. Rumsfeld, however, wants to go ahead with the briefing. “No, no, we’re going to do this,” he says. Watson then sits down and tells Rumsfeld what she learned from the CIA’s operations center, but the secretary of defense simply nods his head and starts flipping through the PDB. [Priess, 2016, pp. 244] The PDB apparently contains no remarkable information today. “As we reviewed the threat reports from around the world, September 11 seemed to be no more or less different than any other day,” Rumsfeld will later comment. [Rumsfeld, 2011, pp. 336]
Rumsfeld Will Be Receiving the Briefing When the Pentagon Is Hit - Vice Admiral Edmund Giambastiani Jr., Rumsfeld’s senior military assistant, will come into the office around this time and tell the secretary of defense about the second crash at the WTC (see (Shortly After 9:03 a.m.) September 11, 2001). [Historical Office, Office of the Secretary of Defense, 7/18/2002 pdf file; US Department of Defense, 8/12/2002] Two of Rumsfeld’s aides will also come to the office and, like Watson, try, unsuccessfully, to persuade Rumsfeld to cancel his schedule so he can respond to the attacks (see a904rumsfeldrefuses). [Clarke, 2006, pp. 218-219; Priess, 2016, pp. 244] Rumsfeld will be in his office with Watson, still receiving his intelligence briefing, at 9:37 a.m., when the Pentagon is attacked (see 9:37 a.m. September 11, 2001). [Goldberg et al., 2007, pp. 130; Vogel, 2007, pp. 438-439]

Entity Tags: Donald Rumsfeld, Denny Watson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Secretary of Defense Donald Rumsfeld is told that a second plane has crashed into the World Trade Center by Vice Admiral Edmund Giambastiani Jr., his senior military assistant, but continues with a routine intelligence briefing. [Historical Office, Office of the Secretary of Defense, 7/18/2002 pdf file; 9/11 Commission, 7/24/2004, pp. 37; Goldberg et al., 2007, pp. 130] Rumsfeld learned about the first crash at the WTC during a meeting in his private dining room at the Pentagon, but he assumed it was an accident (see Shortly After 8:46 a.m. September 11, 2001). [Vogel, 2007, pp. 428; Rumsfeld, 2011, pp. 334-335] After the meeting ended he returned to his office to receive his daily intelligence briefing. [9/11 Commission, 7/24/2004, pp. 37] Giambastiani was at the meeting in Rumsfeld’s private dining room and similarly returned to his office when it ended—apparently around 9:00 a.m.—to continue with his regular work. The television in his office was on and so he saw the second hijacked plane crashing into the WTC live, at 9:03 a.m. (see 9:03 a.m. September 11, 2001). He apparently realized right away that the incident was a terrorist attack. “Then there was absolutely no doubt in anybody’s mind that it was not a random event or an accident,” he will later comment, adding, “There was absolutely no doubt in my mind.” He goes to tell Rumsfeld what has happened. “I went in and informed the secretary [of defense],” he will say. [Historical Office, Office of the Secretary of Defense, 7/18/2002 pdf file] “Someone came in and said that another plane had hit a different tower of the World Trade Center,” Rumsfeld will recall. [US Department of Defense, 8/12/2002] The two men apparently now realize the seriousness of the crisis. “When the second plane hit the World Trade Center, it became clear that it was more than an accident,” Rumsfeld will comment. [CBS, 9/8/2002] “We knew there was a problem here,” Giambastiani will say. [Historical Office, Office of the Secretary of Defense, 7/18/2002 pdf file] However, Rumsfeld continues with his intelligence briefing. “[H]e resumed the briefing while awaiting more information,” the 9/11 Commission Report will state. He will still be in his office receiving the briefing at 9:37 a.m., when the Pentagon is attacked (see 9:37 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 37; Vogel, 2007, pp. 438-439]

Entity Tags: Donald Rumsfeld, Edmund Giambastiani

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

FEMA headquarters in Washington, DC.FEMA headquarters in Washington, DC. [Source: Bill Koplitz / FEMA ]The “Central Locator System” at the headquarters of the Federal Emergency Management Agency (FEMA) in Washington, DC, begins determining the locations of key government officials. Senior government officials were in numerous locations around the country and the world when the terrorist attacks began this morning (see (8:30 a.m.) September 11, 2001). But in response to the attacks, FEMA headquarters begins to “spin into action,” journalist and author Garrett Graff will later write, and the Central Locator System starts “to figure out precisely where each official [is].” [Graff, 2017, pp. 342-343] The Central Locator System is a little-known office of FEMA, which tracks presidential successors—a line of officials who could take over if the US president dies, resigns, or is removed from office. It ensures that key government officials can be located during all emergency and non-emergency conditions. It monitors their whereabouts around the clock and is ready to take them away from their regular lives at a moment’s notice if necessary. [New York Times, 6/29/1982; Federal Emergency Management Agency, 1/2009, pp. 88 pdf file; Politico Magazine, 9/21/2016; Graff, 2017, pp. xvii-xviii]

Entity Tags: Federal Emergency Management Agency

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mike Dabney.Mike Dabney. [Source: FEMA]Personnel at the Federal Emergency Management Agency (FEMA) Region II office at 26 Federal Plaza in New York are unable to communicate with the city’s emergency command center in World Trade Center Building 7 and so Richard Ohlsen, one of the office’s employees, is sent to the WTC site to liaise with officials there. Personnel in the FEMA office felt their building shake when the first hijacked plane crashed into the WTC, at 8:46 a.m. (see 8:46 a.m. September 11, 2001), but were initially unclear about what had happened. They were able, however, to see the second crash, at 9:03 a.m. (see 9:03 a.m. September 11, 2001), through the windows. Apparently after that crash occurs, “communications almost instantly became a problem and compromised the ability of the Regional Operations Center [i.e. the office at 26 Federal Plaza] to operate,” Ohlsen will later recall. In particular, personnel there are unable to communicate with the city’s Office of Emergency Management (OEM), which has its emergency command center on the 23rd floor of WTC 7. Mike Dabney, the senior FEMA manager in the office, therefore instructs Ohlsen to go to WTC 7, which is within walking distance, and act as an on-site liaison with the OEM there. However, Ohlsen’s departure is delayed because his colleagues are unable to find a working radio or a satellite phone he can take with him. He consequently only heads out at around 9:59 a.m., when the South Tower of the WTC collapses (see 9:59 a.m. September 11, 2001). He will change his plans following the collapse and, instead of heading to WTC 7, go to the command post at the headquarters of the New York Police Department (see After 9:59 a.m. September 11, 2001). [9/11 Commission, 3/16/2004 pdf file; Graff, 2017, pp. 343-344]

Entity Tags: Office of Emergency Management, Mike Dabney, Richard Ohlsen, Federal Emergency Management Agency

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Stephen DeBlasio.Stephen DeBlasio. [Source: Jocelyn Augustino / FEMA]The Federal Emergency Management Agency (FEMA) establishes a temporary headquarters from which to operate at Camp Kilmer, an Army base near Edison, New Jersey, in place of its office in Lower Manhattan. [9/11 Commission, 3/15/2004 pdf file; Graff, 2017, pp. 344] FEMA’s Region II office is at 26 Federal Plaza, several blocks north of the World Trade Center. After the second hijacked plane crashed into the WTC, at 9:03 a.m. (see 9:03 a.m. September 11, 2001), communications there “almost instantly” became a problem and “compromised the ability” of the office to operate, according to Richard Ohlsen, one of the office’s employees (see (After 9:03 a.m.) September 11, 2001). [Urban Hazards Forum, 1/2002; 9/11 Commission, 3/16/2004 pdf file] Perhaps due, at least partly, to this loss of communications, at some unspecified time a temporary Region II headquarters is subsequently set up away from the city. Arrangements to establish this temporary headquarters are made by Stephen DeBlasio, director of the Administration and Resource Planning Division for Region II. DeBlasio is currently away from New York, in the Virgin Islands for a conference. Immediately after being notified of the crashes at the WTC, he establishes communications from his location in the Virgin Islands. His “first order of business,” he will later recall, is then “to set up a site at Edison, New Jersey, as a temporary FEMA Region II headquarters.” This site is at Camp Kilmer, where FEMA has long maintained space. DeBlasio has 25 phone lines installed there, in addition to the four lines already in place at the site. He also initiates the setting up of a field disaster office at Camp Kilmer, which would be able to accommodate 1,000 people. [9/11 Commission, 3/15/2004 pdf file; Graff, 2017, pp. 344] FEMA’s Region II subsequently deploys members of its emergency response team to various locations, but most of the members go to the site in New Jersey, according to Marianne Jackson, FEMA’s federal coordinating officer. [Urban Hazards Forum, 1/2002] The temporary headquarters at Camp Kilmer is apparently only in use for a relatively short time. After he leaves the Virgin Islands on the afternoon of September 12, DeBlasio will learn that FEMA’s operations for New York have been moved back to the Region II office at 26 Federal Plaza, even though communications there are still out. [9/11 Commission, 3/15/2004 pdf file]

Entity Tags: Marianne Jackson, Richard Ohlsen, Stephen DeBlasio, Federal Emergency Management Agency

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Victoria Clarke, the assistant secretary of defense for public affairs, and Larry Di Rita, a special assistant to the secretary of defense, try to persuade Secretary of Defense Donald Rumsfeld to cancel his schedule so he can respond to the terrorist attacks, but Rumsfeld refuses to do so and continues with a routine intelligence briefing. [Clarke, 2006, pp. 218-219; Priess, 2016, pp. 244] Rumsfeld is in his office at the Pentagon with Denny Watson, a CIA analyst, who is giving him his daily intelligence briefing. He is aware of the two crashes at the World Trade Center (see Shortly After 8:46 a.m. September 11, 2001 and (Shortly After 9:03 a.m.) September 11, 2001). [9/11 Commission, 3/23/2004; 9/11 Commission, 7/24/2004, pp. 37; Rumsfeld, 2011, pp. 334-335]
Aides Go to Talk with Rumsfeld about His Response to the Crisis - Clarke and Di Rita, meanwhile, learned of the attacks on the WTC from seeing the coverage of them on television. After the second crash, Clarke headed to Di Rita’s office, which is down the hallway from Rumsfeld’s office. There, she and Di Rita discussed “what had to be done right away in terms of the secretary [of defense],” Clarke will later recall. The two aides then headed together to see Rumsfeld, to talk with him about “the kinds of things he needed to do in response to this [crisis].”
Aides Tell Rumsfeld What They Know about the Attacks - After they enter Rumsfeld’s office, Clarke and Di Rita tell the secretary of defense what is happening and what they know about the attacks. They say the Executive Support Center (ESC) “is going to start getting spun up.” [Historical Office, Office of the Secretary of Defense, 6/27/2002 pdf file; Historical Office, Office of the Secretary of Defense, 7/2/2002 pdf file; Clarke, 2006, pp. 216-219] The ESC is a secure communications hub with a video teleconference facility, located on the third floor of the Pentagon. [Historical Office, Office of the Secretary of Defense, 6/27/2002 pdf file; Vogel, 2007, pp. 440] It is “the place where the building’s top leadership goes to coordinate military operations during national emergencies,” according to Clarke.
Rumsfeld Refuses to Change His Schedule - Clarke and Di Rita also advise Rumsfeld to cancel his appointments for the rest of the day. “Sir, I think your entire schedule is going to be different today,” Di Rita says. But Rumsfeld refuses to do so. “No! If I cancel my day, the terrorists have won,” he says. Undeterred, the two aides pull out a copy of Rumsfeld’s agenda for the day and go through it point by point, explaining to the secretary of defense why each item could be canceled. However, Rumsfeld’s response is to look at the television on the desk and watch the coverage of the attacks on the WTC. [Clarke, 2006, pp. 219; Priess, 2016, pp. 244] Rumsfeld “wanted to make a few phone calls” at this time, Clarke will tell one interviewer. [WBZ Radio 1030 (Boston), 9/15/2001]
Aides Go to the Support Center to Respond to the Attacks - Rumsfeld tells the two aides to go to the ESC and wait for him there. Clarke and Di Rita therefore leave the office and head to the ESC (see Shortly After 9:03 a.m. September 11, 2001). They will be in the ESC at 9:37 a.m., when the Pentagon is attacked (see 9:37 a.m. September 11, 2001). [Historical Office, Office of the Secretary of Defense, 7/2/2002 pdf file; Clarke, 2006, pp. 219-220] Rumsfeld, meanwhile, continues skimming through the copy of the President’s Daily Brief that Watson brought him. [Priess, 2016, pp. 244] He will still be in his office receiving his intelligence briefing when the Pentagon is attacked (see 9:37 a.m. September 11, 2001). [Goldberg et al., 2007, pp. 130; Vogel, 2007, pp. 438-439]

Entity Tags: Donald Rumsfeld, Larry Di Rita, Denny Watson, Victoria (“Torie”) Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Dale Watson, assistant director of the FBI’s counterterrorism division, activates the Strategic Information and Operations Center (SIOC) at FBI headquarters in Washington, DC, from where the bureau will coordinate its response to the terrorist attacks. Watson learned about the first hijacked plane crashing into the World Trade Center during a briefing in the SIOC attended by the FBI’s assistant directors and Robert Mueller, the bureau’s director (see Shortly After 8:48 a.m. September 11, 2001). Mueller and some of the other officials at the briefing, presumably including Watson, subsequently headed to the office of FBI Deputy Director Thomas Pickard. There, Mueller, Pickard, and the other officials saw the second hijacked plane crashing into the WTC on television (see 9:03 a.m. September 11, 2001). It then became clear to them that this was a terrorist attack.
Deputy Director Says the FBI Needs to Open Its Operations Center - Mueller asks Pickard what they should do in response to the incident and Pickard says they need to open the SIOC. [New Yorker, 9/24/2001; 9/11 Commission, 1/21/2004 pdf file] According to the US government’s Interagency Domestic Terrorism Concept of Operations Plan, “Upon determination of a credible threat,” FBI headquarters is required to activate the SIOC, “to coordinate and manage the national level support to a terrorism incident.” [US Government, 1/2001] Following this protocol, Watson goes to his office and activates the SIOC for crisis mode. [New Yorker, 9/24/2001]
Director Goes to the Operations Center to Manage the Crisis - Mueller and Pickard go to the SIOC to manage the FBI’s response to the attacks. Pickard isolates Mueller in a conference room, restricting access to him so he is better able to stay focused on the decisions ahead. Mueller only took over as FBI director a week ago (see September 4, 2001) and Pickard will later comment, “I was worried that there was going to be this string of people running into the room with news or questions and [Mueller] would be standing there asking them who they were.” [Kessler, 2002, pp. 420; Graff, 2011, pp. 314-316] Meanwhile, a live communications link is established that allows them to listen in as Pentagon and FAA air traffic controllers track suspicious aircraft. [Wall Street Journal, 10/5/2001]
Many Other Officials Go to the Operations Center - Other senior officials and FBI agents also begin pouring into the center, along with representatives from numerous other government agencies, including the CIA, the Defense Intelligence Agency, the FAA, the NSA, and the Secret Service. Assistant Attorney General Michael Chertoff will head to the center, as will Attorney General John Ashcroft, who arrives there early in the afternoon (see (Between 1:00 p.m. and 2:00 p.m.) September 11, 2001). The SIOC will become “the place to be to get information and so everyone wanted to be there,” Ashcroft will comment. [Kessler, 2002, pp. 5, 421; 9/11 Commission, 12/17/2003 pdf file]
Center Is Designed for Dealing with Crises - The SIOC, which opened in 1998 and cost $20 million to build, covers 40,000 square feet on the fifth floor of the FBI headquarters building. [CNN, 11/20/1998] It is “a heavily fortified cluster of offices surrounded by video screens and banks of computer terminals,” according to the New York Times. [New York Times, 11/2/2001] It can function as a 24-hour watch post, a crisis management center, and an information processing center. [Federal Bureau of Investigation, 1/18/2004] It operates around the clock, with at least eight staffers on duty at any one time. It is capable of managing up to five crises at a time and is designed to accommodate up to 450 members of staff during major emergencies. [CNN, 11/20/1998; New Yorker, 9/24/2001]
Center Is Built to Survive Attacks - The center is fortified so those in it can survive a bombing or other kind of attack. [New York Times, 11/2/2001] It has no windows to the street outside and is shielded to prevent electronic signals from entering or leaving it. [CNN, 11/20/1998; Kessler, 2002, pp. 421] Its 225 computer terminals have access to three types of local area networks: the regular FBI network that can connect to the networks of outside agencies; a classified network that operates at the top-secret level; and an even more highly classified Special Compartmented Information network. [Washington Post, 10/14/2001; Federal Bureau of Investigation, 1/18/2004] The many computers and video screens in the center can display broadcasts from US television channels and also TV channels from other countries. [CNN, 11/20/1998]
Center Will Become the 'Nerve Center' of the FBI's Investigation - By the end of the week, the SIOC will be “the headquarters of the government’s response” to today’s attacks, according to journalist and author Garrett Graff. As many as 500 people from 56 different agencies will be working in it. [Kessler, 2002, pp. 421; Military Intelligence Professional Bulletin, 7/1/2002; Graff, 2011, pp. 317] It will become “the nerve center” of the FBI’s investigation of the attacks, according to the Wall Street Journal. [Wall Street Journal, 10/5/2001]

Entity Tags: Federal Aviation Administration, Central Intelligence Agency, Defense Intelligence Agency, US Secret Service, Dale Watson, Strategic Information Operations Center, National Security Agency, Federal Bureau of Investigation, Thomas Pickard, Robert S. Mueller III

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Personnel with New York City’s Office of Emergency Management (OEM) request “air security” over the city following the second crash at the World Trade Center. Staffers in the OEM’s Emergency Operations Center (EOC) in WTC Building 7 contact the FAA and request air protection over New York “immediately” after Flight 175 crashed into the South Tower, at 9:03 a.m. (see 9:03 a.m. September 11, 2001), according to a report by the Mineta Transportation Institute. The FAA assures them that federal support is on the way but it also instructs them to use New York Police Department and Port Authority Police Department air assets to clear the airspace around the WTC. Additionally, it mentions that the control tower at New York’s JFK International Airport is reporting that an unaccounted-for plane is heading for the city. [Jenkins and Edwards-Winslow, 9/2003, pp. 16 pdf file]
Firefighter Thought the First Crash Might Be an Attack - OEM staffers apparently contact the FAA on their own initiative. However, personnel in the EOC are also contacted by Richard Sheirer, the director of the OEM, after the second crash at the WTC and he tells them to request air protection over the city. [9/11 Commission, 4/7/2004] Sheirer is at the Fire Department’s command post in the lobby of the North Tower (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001). [New York Magazine, 10/15/2001; 9/11 Commission, 5/18/2004 pdf file] He possibly calls the EOC to request air cover on the suggestion of firefighter Timothy Brown, a supervisor at the OEM who is with him at the command post. Brown started discussing the need to have fighter jets over New York before the second hijacked plane hit the WTC. “One of the first things I brought up with my bosses in the Fire Department was that we needed to get air cover from the military just in case this was a terrorist attack,” he will later recall. [Firehouse, 1/31/2003] “We weren’t sure [if] this was a terrorist attack, but we knew there was a good possibility that it was,” he will comment. [City of New York, 1/15/2002]
OEM Director Calls His Deputy to Request Air Support - After Sheirer and the other officials with him are notified about Flight 175 crashing into the South Tower, they realize this is definitely a terrorist attack. Sheirer then calls Richard Rotanz, the deputy director of the OEM, about getting air protection over New York. [9/11 Commission, 4/7/2004] Rotanz initially went to the North Tower following the first crash at the WTC, but he is now back at the EOC. [Urban Hazards Forum, 1/2002] Sheirer instructs him to call the State Emergency Management Office in Albany, New York, and get it to arrange for the Air National Guard to provide cover for the city. He also instructs Rotanz to contact the Pentagon and tell it to arrange “air support.” Rotanz says there are other unaccounted-for planes, besides the two that crashed into the WTC, which may be heading for New York and Sheirer passes this information on to the officials with him in the lobby of the North Tower (see (9:30 a.m.) September 11, 2001). It is unclear exactly when Sheirer calls Rotanz. Sheirer will tell the 9/11 Commission that he contacts the EOC “[a]lmost instantly” after Flight 175 crashed into the South Tower “to confirm that air support was on its way to New York.”
OEM Director Asks for Helicopters to Protect the City - Following his call with Rotanz, Sheirer gives the instruction for the Police Department’s aviation unit to prevent any other planes from hitting a target in New York. “But looking back, how could a helicopter stop a commercial jet going over 400 miles per hour?” he will comment. [9/11 Commission, 4/7/2004; 9/11 Commission, 5/18/2004 pdf file] Fighters will arrive over Manhattan at 9:25 a.m., according to the 9/11 Commission Report (see 9:25 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 24] However, numerous witnesses on the ground there will recall only noticing fighters overhead after 10:00 a.m. (see (9:45 a.m.-10:45 a.m.) September 11, 2001). Brown will later on try, unsuccessfully, to call the White House to make sure that air cover is being provided for New York (see (Shortly After 9:37 a.m.) September 11, 2001). [City of New York, 1/15/2002; Project Rebirth, 6/30/2002 pdf file]

Entity Tags: Federal Aviation Administration, New York City Police Department, Office of Emergency Management, Richard Rotanz, Richard Sheirer, Timothy Brown

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Barry Mawn, director of the FBI’s New York office, calls FBI Director Robert Mueller sometime after seeing Flight 175 crashing into the World Trade Center and says fighter jets are needed. Mawn was in his office at 26 Federal Plaza in Lower Manhattan when Flight 11 crashed into the North Tower and, in response to the incident, he promptly made his way to the WTC site (see Shortly After 8:46 a.m. September 11, 2001). He was with other officials there when Flight 175 hit the South Tower, at 9:03 a.m. (see 9:03 a.m. September 11, 2001). While he supposedly thought the first crash was accidental, he realizes now that this is terrorism. [Kessler, 2002, pp. 1-2] “At that moment, I think we all knew we were under attack—these are no accidents—that potentially we’re at war here,” he will later comment. [CNN, 2/18/2002] Furthermore, he determines that al-Qaeda is to blame. “At that point I knew it was al-Qaeda,” he will recall. [Wicked Local, 9/15/2011; Treasure Coast Newspapers, 2/18/2013] This conclusion is presumably based on the expertise in terrorism he has acquired in his three decades with the FBI, during which he has been involved in several high-profile terrorism cases. [Washington Post, 10/20/2001; CNN, 2/18/2002] In the 18 months he has spent at the FBI’s New York office, he will say, he and his colleagues have “told everyone… that the biggest threat to the US was al-Qaeda and [Osama] bin Laden.” [Wicked Local, 9/15/2011] Following the second attack, hundreds of FBI agents converge on the WTC site and Mawn instructs some of them to set up a command post. He also tries calling Mueller, who is at the FBI’s headquarters in Washington, DC (see Shortly After 8:48 a.m. September 11, 2001), using his cell phone. His initial attempts are unsuccessful, but he eventually gets through. He tells the FBI director that “the phones [are] down and they needed Air Force jets,” according to journalist and author Ronald Kessler. [Kessler, 2002, pp. 2] It is unclear whether Mueller takes any action in response to this request. Fighters will arrive over Manhattan at 9:25 a.m., according to the 9/11 Commission Report (see 9:25 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 24] However, numerous witnesses on the ground will recall only noticing fighters overhead after 10:00 a.m. (see (9:45 a.m.-10:45 a.m.) September 11, 2001).

Entity Tags: Barry Mawn, Robert S. Mueller III, Federal Bureau of Investigation

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bill Peacock, the FAA director of air traffic services, is currently away from FAA headquarters for a meeting in New Orleans (see 8:30 a.m. September 11, 2001). His staff called him earlier to alert him to the possible hijacking of Flight 11. He returned to his hotel room in time to see the second attack live on CNN. He quickly phones FAA headquarters, trying to contact his staff, and has his call added to the teleconference being run from the conference room next to his office. [Freni, 2003, pp. 12 and 22] According to a statement provided by the FAA to the 9/11 Commission in 2003, this teleconference began “[w]ithin minutes” of the first WTC tower being hit (see (8:50 a.m.) September 11, 2001). Yet the 9/11 Commission will later claim that it was not established until “about 9:20” (see (9:20 a.m.) September 11, 2001), which is about 15 minutes later than Peacock supposedly joined it. [9/11 Commission, 5/23/2003; 9/11 Commission, 7/24/2004, pp. 36]

Entity Tags: Federal Aviation Administration, Bill Peacock

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

In the lobby of the north WTC tower, just after the South Tower is hit, Fire Commissioner Thomas Von Essen speaks briefly to Fire Chief Ray Downey. According to Von Essen, Downey—who is a highly respected expert on building collapses—says to him, “You know, these buildings can collapse.” Von Essen later recalls, “He just said it in passing, not that these buildings will collapse in 40 minutes and we have to get everybody out of here, or not that they’ll collapse by tomorrow, or not that they necessarily will collapse at all. Just that they can collapse.” [Fink and Mathias, 2002, pp. 229; 9/11 Commission, 5/18/2004] But other firefighters do not appear to have shared this concern. According to the National Institute of Standards and Technology (NIST), the Fire Department command officers who are planning for operations inside the Twin Towers expect that there will “be localized collapse conditions on the damaged fire floors,” but do “not expect that there [will] be any massive collapse conditions or complete building collapse.” At the end of its three-year investigation of the WTC collapses, NIST will report, “No one interviewed indicated that they thought that the buildings would completely collapse.” [National Institute of Standards and Technology, 9/2005, pp. 72 and 75-76] In fact, Deputy Fire Commissioner Lynn Tierney will meet up with Downey and others—including Von Essen—slightly later, on the south lawn of the WTC complex, where a new command center is set up. At that time, according to Tierney, Downey will only be concerned that the 360-foot antenna atop the North Tower will fall, and “No one ever thought the towers were going to come down.” [Pittsburgh Tribune-Review, 9/11/2006] However, shortly before the first tower comes down, EMT Richard Zarrillo will be asked to relay a message to some senior firefighters that the mayor’s Office of Emergency Management “says the buildings are going to collapse” (see (Before 9:59 a.m.) September 11, 2001). And later in the day, Mayor Giuliani will recount that around the same time, he had been told “that the World Trade Center was going to collapse” (see (Before 9:59 a.m.) September 11, 2001). The 9/11 Commission will state, “The best estimate of one senior [fire] chief, provided to the chief of the department sometime between 9:25 and 9:45, was that there might be a danger of collapse [of the South Tower] in a few hours, and therefore units probably should not ascend above floors in the sixties.” The Commission does not state, however, whether this fire chief was referring to a total building collapse or just a localized collapse. [9/11 Commission, 5/19/2004] Ray Downey is killed when the second tower collapses at 10:28 a.m. [New York Times, 9/9/2005]

Entity Tags: Lynn Tierney, New York City Fire Department, Ray Downey, National Institute of Standards and Technology, Thomas Von Essen

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bruce Barrett.Bruce Barrett. [Source: H. Darr Beiser / USA Today]The FAA’s New York Center declares “air traffic control zero” (“ATC zero”), which means that all air traffic is prevented from departing from, arriving at, or traveling through the center’s airspace until further notice. [USA Today, 8/13/2002; Freni, 2003, pp. 18; 9/11 Commission, 8/26/2004, pp. 24] According to author Lynn Spencer: “ATC zero is designed for situations in which an air traffic facility is completely incapable of handling aircraft due to a massive computer failure, power outage, or even a large enough weather system. The declaration pushes all their aircraft onto neighboring sectors, and any new airplanes from adjacent sectors are turned back, at the sector boundaries if necessary.” [Spencer, 2008, pp. 68] The decision to declare ATC zero is made after the second plane hits the World Trade Center, confirming that the US is under terrorist attack. There are currently hundreds of aircraft in the skies around New York and the western Atlantic that the New York Center is responsible for. [Associated Press, 8/12/2002] Bruce Barrett, a senior manager at the New York Center, announces, “We’re declaring ATC zero,” and Mike McCormick, the center’s air traffic control manager, approves the order. Several of the managers there then start informing air traffic controllers of the decision.
Unprecedented Order - USA Today will report that this decision is unprecedented: “Controllers had gone to ‘air traffic control zero’ before, but only when their radar shut down or their radio transmitters went silent. The planes kept flying then, and controllers in other centers guided them. This time, ATC zero means something far more drastic. It means emptying the skies—something that has never been attempted. And not just the skies over Manhattan. Controllers must clear the air from southern New England to Maryland, from Long Island to central Pennsylvania—every mile of the region they control.… Controllers from Cleveland to Corpus Christi must reroute jets headed to the region and put some in holding patterns.”
Accounts Conflict over Whether Center Seeks Permission - According to USA Today, McCormick and Barrett declare ATC zero without first seeking permission from higher-ups, because a “call to Washington could take minutes, and they aren’t sure they have that long.” [USA Today, 8/13/2002] But according to Lynn Spencer, a New York Center supervisor has already requested ATC zero in a call to the FAA’s Herndon Command Center. Ben Sliney, the Command Center’s national operations manager, assured the supervisor, “You take care of matters in your center and we will provide all the assistance necessary by stopping any further aircraft from entering your airspace.” [Spencer, 2008, pp. 68]

Entity Tags: Ben Sliney, New York Air Route Traffic Control Center, Lynn Spencer, Bruce Barrett, Mike McCormick

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An officer with the District of Columbia Air National Guard (DCANG) at Andrews Air Force Base, just outside Washington, calls the Secret Service and asks if it needs any help, but, after a “quick, confusing conversation,” the agent he speaks with only says he will call back. [Filson, 2003, pp. 76; Spencer, 2008, pp. 124]
Caine Concerned about Jets on Training - Major Daniel Caine is the supervisor of flying this morning with the 113th Wing of the DC Air National Guard, which is based at Andrews. After learning of the second attack on the World Trade Center (see (9:04 a.m.) September 11, 2001), he went to the operations desk. His “primary concern,” he will later recall, is three of the wing’s jets, which are away on a training mission over North Carolina (see 8:36 a.m. September 11, 2001), and that he wants to get back to base promptly. [9/11 Commission, 3/8/2004 pdf file; Spencer, 2008, pp. 122-123] Caine has called the control tower at Andrews and asked if any air traffic measures are going into effect due to the attacks. [Filson, 2003, pp. 76] He was told during that call that the tower had just received a message that the Secret Service wants fighter jets launched over Washington (see (Shortly After 9:04 a.m.) September 11, 2001). [9/11 Commission, 8/28/2003; 9/11 Commission, 3/8/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 465]
Caine Offers Help to Secret Service - Caine then calls Kenneth Beauchamp, his contact at the Secret Service. The exact time he makes this call is unclear. Caine asks: “Do you have any additional information? Are you guys going to need some help?” Beauchamp replies, “No, but I’ll call you back if that changes.” Caine will later say Beauchamp tells him that “things were happening and he’d call me back.” Caine describes this as “a very quick, confusing conversation.” [Filson, 2003, pp. 76; 9/11 Commission, 3/8/2004 pdf file; Spencer, 2008, pp. 124] Lieutenant Colonel Marc Sasseville, the acting operations group commander under the 113th Wing, will later comment: “At that time, we weren’t thinking about defending anything. Our primary concern was what would happen to the air traffic system.” [Aviation Week and Space Technology, 9/9/2002]
Beauchamp Does Not Call Back - Despite saying he will call Caine back, Beauchamp does not do so. [9/11 Commission, 3/8/2004 pdf file] However, someone else from the Secret Service will subsequently call Caine, and ask if his unit can get some planes launched (see (Shortly After 9:33 a.m.) September 11, 2001). [Filson, 2003, pp. 78; Spencer, 2008, pp. 156]
Secret Service Has Authority over DCANG - According to author Lynn Spencer, “Given that the Secret Service provides protection to the president—and that the president, and the vice president when the president is not available, is the ultimate commander in chief of the military—the Secret Service also has certain authority over the military and, in this case, the DC Guard.” [Spencer, 2008, pp. 123] The 113th Wing also works closely with Secret Service agents that are across the runway at Andrews, in the Air Force One hangar. [Washington Post, 4/8/2002; Vogel, 2007, pp. 445]

Entity Tags: US Secret Service, Marc Sasseville, Daniel Caine, Kenneth Beauchamp

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Andrews Air Traffic Control Tower.Andrews Air Traffic Control Tower. [Source: FAA]The Secret Service tells FAA headquarters that it wants fighter jets launched over Washington, DC, and this message is then relayed to the air traffic control tower at Andrews Air Force Base, which is 10 miles from Washington. The District of Columbia Air National Guard (DCANG) at Andrews is notified, but no jets will take off from the base until 10:38 a.m. [9/11 Commission, 8/28/2003; 9/11 Commission, 7/24/2004, pp. 44, 465] The request for fighter jets is apparently made by Secret Service agent Nelson Garabito, who is responsible for coordinating the president’s movements, during a phone call with his counterpart at FAA headquarters in Washington, Terry Van Steenbergen. This call began shortly after the second tower was hit at 9:03 a.m. (see Shortly After 9:03 a.m. September 11, 2001). [9/11 Commission, 7/28/2003; 9/11 Commission, 3/30/2004; 9/11 Commission, 7/24/2004, pp. 464]
FAA Headquarters Calls Andrews Tower - According to the 9/11 Commission, “The FAA tower” at Andrews is then “contacted by personnel at FAA headquarters” who are “on an open line with senior agents from the president’s detail,” and is informed that the Secret Service wants fighters airborne. Karen Pontius at FAA headquarters tells Steve Marra, an air traffic controller at the Andrews control tower, “to launch F-16s to cap the airspace over Washington.”
Message Passed to DCANG - Marra then relays Pontius’s message to the 113th Wing of the DC Air National Guard, which is based at Andrews. [9/11 Commission, 7/28/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 465] Marra apparently passes the message to Major Daniel Caine, the 113th Wing’s supervisor of flying, when Caine phones the control tower (see (Between 9:05 a.m. and 9:32 a.m.) September 11, 2001). Caine will later recall that the tower controller (i.e. Marra) tells him “that they just received the scramble order.” But Caine will also tell the 9/11 Commission that the Andrews tower “would not have been in the loop for any Secret Service orders to scramble aircraft.” [Filson, 2003, pp. 76; 9/11 Commission, 3/8/2004 pdf file] Despite receiving this message from the Secret Service, the DCANG will not launch its first fighter jet until 10:38 a.m. (see (10:38 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 44]

Entity Tags: Daniel Caine, District of Columbia Air National Guard, Andrews Air Force Base, Steve Marra, Terry Van Steenbergen, Nelson Garabito, US Secret Service, Federal Aviation Administration, Karen Pontius

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

National Security Adviser Condoleezza Rice tries to gather together the principals of the National Security Council (NSC), but is unable to get in touch with key officials. Rice realized the US was under terrorist attack during a staff meeting, when her assistant informed her of the second plane striking the World Trade Center (see (9:04 a.m.) September 11, 2001). She had then headed to the White House Situation Room’s operations center. [Newsweek, 12/30/2001; Bumiller, 2007, pp. xii] Here she intends to assemble the principals of the NSC for a crisis meeting. [O, the Oprah Magazine, 2/1/2002] Along with the national security adviser, the principal members of the NSC are the president, the vice president, the secretary of state, the secretary of the treasury, and the secretary of defense; additionally, the CIA director and the chairman of the Joint Chiefs of Staff are statutory advisers to the NSC. [US President, 2/13/2001; Felix, 2002, pp. 226] However, Rice remembers that Secretary of State Colin Powell is currently away in Peru (see (8:30 a.m.) September 11, 2001). [MSNBC, 9/11/2002] Treasury Secretary Paul O’Neill is away in Japan. [US Department of the Treasury, 11/29/2001; US Department of the Treasury, 1/23/2002] And Chairman of the Joint Chiefs of Staff Henry Shelton is on his way to Europe for a NATO meeting there. [CNN, 10/1/2001] Rice tries calling Defense Secretary Donald Rumsfeld, who is in his office at the Pentagon (see (Shortly After 9:03 a.m.) September 11, 2001), but cannot reach him. [PBS Frontline, 7/12/2002; Clarke, 2006, pp. 218-219; Cockburn, 2007, pp. 1] She is also unable to get a call through to CIA Director George Tenet. [Bumiller, 2007, pp. xii] (Tenet will later claim that, around this time, he is having trouble using his secure phone while being driven out to CIA headquarters (see (8:55 a.m.-9:15 a.m.) September 11, 2001). [Tenet, 2007, pp. 161-162] ) Also around this time, in the Secure Video Conferencing Center just off the main floor of the Situation Room, counterterrorism “tsar” Richard Clarke is trying to convene a video teleconference with other top officials (see (9:10 a.m.) September 11, 2001). [Bumiller, 2007, pp. xii]

Entity Tags: Donald Rumsfeld, George J. Tenet, Henry Hugh Shelton, Paul O’Neill, Colin Powell, National Security Council, Condoleezza Rice

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Lisa Gordon-Hagerty.Lisa Gordon-Hagerty. [Source: University of Michigan]Counterterrorism “tsar” Richard Clarke is driving up to a gate outside the White House when Lisa Gordon-Hagerty—a member of his staff who is already at the White House—calls and tells him, “The other tower was just hit.” He responds: “Well, now we know who we’re dealing with. I want the highest level person in Washington from each agency on-screen now, especially the FAA.” He ordered Gordon-Hagerty to set up a secure video conference about five minutes earlier. A few minutes later, according to his own recollections, Clarke finds Vice President Dick Cheney and National Security Adviser Condoleezza Rice in Cheney’s White House office. Clarke tells Cheney: “It’s an al-Qaeda attack and they like simultaneous attacks. This may not be over.” Rice asks Clarke for recommendations and he says, “We’re putting together a secure teleconference to manage the crisis.” He also recommends evacuating the White House. (A slow evacuation of the White House will begin around 9:20-9:25 (see (9:20 a.m.) September 11, 2001).) Rice notes the Secret Service wants them to go to the Presidential Emergency Operations Center (PEOC) below the White House, and as Clarke leaves the other two, he sees Cheney gathering up his papers. In Cheney’s outer office, Clarke will recall, he sees eight Secret Service agents instead of the usual two, ready to move to the PEOC. [Clarke, 2004, pp. 1-2; Australian, 3/27/2004]

Entity Tags: US Secret Service, Richard A. Clarke, Condoleezza Rice, Lisa Gordon-Hagerty, Al-Qaeda, Richard (“Dick”) Cheney, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Within minutes of the second World Trade Center tower being hit, United Airlines tells the FAA’s Boston Center that Flight 175 is down. This is according to Colin Scoggins, a civilian manager who is the military liaison at the Boston Center. Scoggins will later recall, “When we phoned United [after the second tower was hit], they confirmed that United 175 was down, and I think they confirmed that within two or three minutes.” [Vanity Fair, 8/1/2006] However, according to the 9/11 Commission, even though by 9:20 United Airlines suspects that the second plane to hit the WTC was Flight 175 (see Between 9:10 a.m. and 9:20 a.m. September 11, 2001), at that time the identity of the crashed aircraft is “still unconfirmed.” It is not until 9:22 that United issues an advisory to its facilities, stating that Flight 175 has been in an accident in New York (see 9:22 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 26]

Entity Tags: Boston Air Route Traffic Control Center, Colin Scoggins, United Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Boston Center notifies the two fighter jets launched from Otis Air National Guard Base in response to the hijacked Flight 11 (see 8:46 a.m. September 11, 2001) that a second aircraft has been hijacked, and then tells the fighters of the second crash at the World Trade Center. The fighters are currently flying into a military training area over the Atlantic Ocean, just south of Long Island, known as “Whiskey 105” (see 9:01 a.m. September 11, 2001). They are being handled by Boston Center air traffic controller Stephen Roebuck.
Pilots Told of Second Hijacking and Crash - Roebuck asks the pilots of the fighters if they are in contact with “company,” meaning the military, and they say they are. He then informs them of the report of a second aircraft being hijacked. [9/11 Commission, 9/22/2003 pdf file; 9/11 Commission, 9/24/2003; 9/11 Commission, 2004] However, one of the pilots, Major Daniel Nash, will later say he is not told the call sign of this second hijacked aircraft, “UAL 175, until after he landed.” [9/11 Commission, 10/14/2003 pdf file] Roebuck hears from a colleague at the Boston Center that a second plane has hit the WTC. Just before 9:08 a.m., he notifies the Otis pilots of this. Roebuck will recall that he tries to communicate this “second event” to them calmly. [9/11 Commission, 9/22/2003 pdf file; 9/11 Commission, 9/24/2003; 9/11 Commission, 2004]
Pilot Switches into 'Combat Mode' - Lieutenant Colonel Timothy Duffy, the other Otis pilot along with Nash, will later recall his response to the news of the second crash, saying: “I look up and we’re about 60 or 70 miles outside Manhattan, and I can see the towers burning.… Okay, obviously everything just changed from my personal mind-set. We take off to go help somebody, and now as I look up and can see the burning I say, ‘Okay, now people are dying.’ It’s kind of hard to explain, but basically you switch into a combat mode where you say, ‘Okay, this just got real serious real fast.‘… Now people are dying and you’re thinking, ‘Okay, what do I have to do?’ And you have to put emotion aside because you don’t have time for it.” [Filson, 2003, pp. 60] Both pilots will later claim that prior to learning of the second hijacking and the second crash, they had been unaware that the first hijacked plane, Flight 11, had hit the WTC. [Filson, 10/2/2002; Filson, 10/22/2002; 9/11 Commission, 10/14/2003 pdf file; 9/11 Commission, 1/7/2004 pdf file] However, recordings of communications at the Boston Center reveal that Duffy was told of that first crash at 8:55 a.m. (see 8:55 a.m. September 11, 2001). [Federal Aviation Administration, 9/11/2001; 9/11 Commission, 2004] Duffy and Nash are also told about the second crash by someone at NORAD’s Northeast Air Defense Sector (NEADS) around this time (see (9:03 a.m.) September 11, 2001). [102nd Fighter Wing, 2001; Filson, 10/2/2002; Spencer, 2008, pp. 84]

Entity Tags: Timothy Duffy, Stephen Roebuck, Daniel Nash, Boston Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Gary Walters.Gary Walters. [Source: C-SPAN]Gary Walters, the chief White House usher, and a few of his colleagues take the time to clear up the White House grounds ready for when President Bush returns, and even continue with the task after the White House is evacuated. Earlier this morning, many White House staffers were busy preparing for the annual Congressional picnic, which was scheduled to take place this evening (see 8:30 a.m. September 11, 2001). About 170 to 180 picnic tables have been set up on the South Lawn for the event. After he learns that a second plane has crashed into the World Trade Center (see 9:03 a.m. September 11, 2001), Walters decides to start moving the picnic tables off the lawn so Bush’s helicopter will be able to land on the grounds when the president returns to the White House. [National Journal, 8/31/2002; Values in World Thought, 4/4/2006; Peter Schnall, 7/12/2016]
Usher Arranges to Clear the Lawn - He coordinates with the National Park Service, which is in charge of the White House grounds, to determine who will be clearing away the picnic tables. [Brower, 2015, pp. 257] He then sets about moving the tables. “I got the staff together and started sending them out to the south grounds—anybody I could think of—because I knew that we had to try to move as quickly as possible,” he will later recall. [National Journal, 8/31/2002] However, at about 9:45 a.m., the White House is evacuated after the Secret Service learns of a possible threat against it (see (9:45 a.m.) September 11, 2001). [Associated Press, 2001 pdf file; CNN, 9/12/2001]
Staffers Continue Clearing the Grounds, despite the Danger - Around this time, Walters sees the smoke coming from the Pentagon, which was attacked at 9:37 a.m. (see 9:37 a.m. September 11, 2001), and realizes the White House could be hit next. And yet he decides that he needs to stay where he is in order to clear up the grounds. “As far as I was concerned, my responsibility was there at the White House,” he will comment. [Brower, 2015, pp. 258] “I knew we had to get those tables out,” he will state, adding, “I even felt more urgency, since obviously this was a coordinated attack now.” [National Journal, 8/31/2002] While the Secret Service is ordering people to run for their lives, Walters grabs a few of his colleagues and tells them they need to stay and help clear away the picnic tables. “I got the word that everybody was evacuating, but we had something that we needed to do,” he will comment. [Brower, 2015, pp. 258] After hearing that another suspicious plane is approaching, however, Walters and his colleagues go to the southeast knoll, a rise in the White House lawn, and just stand there, watching the sky and waiting.
Lawn Is Cleared by Early Afternoon - By around 11:00 a.m., they are becoming impatient. Walters therefore says, “Guys, let’s go move some picnic tables.” The men then start carrying the picnic tables off the lawn. A police officer joins them and eventually about a dozen people are helping them to move the tables. By around 1:00 p.m. all of the tables have been removed from the lawn. At about 3:45 p.m., Walters is called by someone from the military, who asks him to clear the South Lawn so the president’s helicopter will be able to land there. Walters laughs and says this has already been done. [National Journal, 8/31/2002] The president’s helicopter, with Bush on board, will land on the South Lawn at around 6:55 p.m. (see (6:54 p.m.) September 11, 2001). [CNN, 9/12/2001; Rove, 2010, pp. 263]
Usher Will Later Justify His Actions - Walters will, in 2016, explain why he made the effort to clear up the White House grounds, despite the danger to himself and his colleagues. “One of the things that I turned to in my own mind on 9/11 was the role that the White House plays in disasters, wars,” he will say, adding, “People have a tendency to turn to the White House.” He will continue: “And I knew that the president wasn’t gonna be satisfied talking from a bunker somewhere or away from the White House. And that’s why we put the effort that we did into cleaning up the south grounds, so that [his] helicopter could land there. That was what the American people were used to seeing—the presidential helicopter coming in—and the president was going to address the nation from the Oval Office.” [Peter Schnall, 7/12/2016]

Entity Tags: National Park Service, Gary Walters

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At the FAA’s Herndon Command Center, national operations manager Ben Sliney responds to the second plane hitting the World Trade Center and orders a “first-tier ground stop” to prevent aircraft from departing, arriving at, or flying through the airspace of the FAA’s New York Center. Like many others at the Command Center, Sliney has just seen Flight 175 crashing into the South Tower of the WTC live on CNN. A manager at the center then reports to him the news just received over the Command Center’s teleconference, about the sinister radio transmissions that have been deciphered by the Boston Center, stating “We have some planes” (see 9:03 a.m. September 11, 2001). According to author Lynn Spencer, “The words take on a sickening significance” to Sliney “after what he has just observed.”
Sliney Orders 'First-Tier Ground Stop' - Sliney orders across the room, “Give me a first-tier ground stop!” According to Spencer, “The order stops all aircraft departing, arriving, or flying through New York Center’s airspace, effectively closing down the nation’s busiest skies.” At 9:06 a.m., an advisory is sent out to every air traffic control facility in the nation, and the skies above New York are now officially closed. Numerous flights that are in the air or preparing to take off are given “holding instructions.” Meanwhile, the large screen at the front of the room in the Command Center displays the footage of Flight 175 hitting the WTC as it is shown repeatedly on CNN. According to Spencer: “[I]t becomes sickeningly obvious to all watching that the plane was a large commercial airliner. And it was no accident.” [AOPA Pilot, 11/2001; Spencer, 2008, pp. 80-81] Around this same time, the FAA’s New York Center takes action similar to that of the Command Center, declaring “air traffic control zero,” which prevents all air traffic from departing, arriving at, or traveling through its airspace (see 9:05 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 24] And at around 9:25 a.m., the Command Center will order a “nationwide ground stop,” which prevents any aircraft from taking off in the entire United States (see (9:26 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 33]
Sliney Expands Teleconference - Also in response to the second WTC crash, Sliney decides that he needs to expand the Command Center’s teleconference (see (Between 8:48 a.m. and 9:00 a.m.) September 11, 2001) so as to include the secretary of transportation. [Spencer, 2008, pp. 81] It is expanded to include the secretary of transportation’s office, FAA headquarters, and other agencies. [Aviation Week and Space Technology, 12/17/2001] It is unclear whether Transportation Secretary Norman Mineta participates himself, as he is told to go to the White House around this time, and subsequently heads there (see (9:15 a.m.) September 11, 2001). [9/11 Commission, 5/23/2003]
Military Liaison Unable to Help - Sliney also seeks out the military liaison at the Command Center to get more information about what is going on. [Spencer, 2008, pp. 81] Presumably this officer is one of the three members of the Air Traffic Services Cell (ATSC) there (see (Between 9:04 a.m. and 9:25 a.m.) September 11, 2001). [Aviation Week and Space Technology, 12/17/2001; Aviation Week and Space Technology, 6/10/2002] But, according to Spencer, it is “clear that the lieutenant colonel’s job has nothing to do with NORAD or the air defense interceptors. He is military, but his job duties at the Command Center are focused on military airspace usage. He has no place in the military chain of command that is relevant this morning.” Sliney therefore “can only assume that people much higher up than both of them are dealing with the military response. The fighters must be on their way.” [Spencer, 2008, pp. 81]

Entity Tags: Ben Sliney, Norman Mineta, Federal Aviation Administration, Air Traffic Services Cell

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to a book about the Federal Aviation Administration’s response on 9/11, the FAA Command Center sends a message to all the nation’s air traffic facilities at this time, announcing the first hijacking. [Freni, 2003, pp. 59] This would be two minutes after it had been informed that the Flight 11 hijackers had announced, “we have [some] planes” (see 9:03 a.m. September 11, 2001). Yet according to the 9/11 Commission, Indianapolis Center, which handles Flight 77, only learns that there are other hijacked aircraft “By 9:20” (see (9:20 a.m.-9:21 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 23-24]

Entity Tags: Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After conferring with the FAA’s New England regional office and contacting representatives of the Air Transport Association, the FAA’s Boston Center decides to issue a Notice to Airmen, warning pilots to heighten cockpit security. [9/11 Commission, 8/26/2004, pp. 24-25] Following the second attack on the World Trade Center, Terry Biggio, the operations manager at the Boston Center, is concerned that there may be additional attacks. He therefore asks a manager at the FAA’s New England regional office if warnings could be sent to airborne aircraft via “ACARS or something,” advising them to increase their cockpit security. [9/11 Commission, 8/26/2004, pp. 24] (ACARS is an e-mail system that allows personnel on the ground to rapidly communicate with those in the cockpit of an aircraft. [9/11 Commission, 8/26/2004, pp. 9] ) Biggio is particularly concerned about the need to warn airborne international flights that are scheduled to arrive at New York’s JFK International Airport. On the advice of a New England Region representative, Boston Center decides to contact Air Transport Association representatives through the FAA’s Herndon Command Center and ask them to formally request that airlines warn their aircraft to heighten cockpit security. According to the 9/11 Commission, though, Biggio is “[n]ot content to rely on the airlines to warn their aircraft,” and so decides that the Boston Center will issue a Notice to Airmen (“NOTAM”) to heighten cockpit security in light of the attacks in New York. [9/11 Commission, 8/26/2004, pp. 24-25] The NOTAM system is the communication method used to define the rules of the day for air traffic controllers and pilots. With the status of equipment, airports, and rules changing frequently, the NOTAM system is used to distribute any changes to all pilots and controllers. [Freni, 2003, pp. 86] Two or three minutes later, controllers at the Boston Center will contact all the aircraft in their airspace by radio and advise them to increase cockpit security (see 9:09 a.m.-9:10 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 25]

Entity Tags: Boston Air Route Traffic Control Center, Federal Aviation Administration, Terry Biggio, Air Transport Association

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The air traffic control tower at Reagan National Airport.The air traffic control tower at Reagan National Airport. [Source: Metropolitan Washington Airports Authority]Air traffic controllers at Washington’s Reagan National Airport are instructed to start securing the airspace around Washington, DC. In the tower at Reagan Airport, the controllers heard about the two aircraft hitting the World Trade Center. They then received the ground stop order for all flights going to or through New York. [Spencer, 2008, pp. 145] (This order was issued at 9:06 a.m.—see 9:06 a.m. and After September 11, 2001. [AOPA Pilot, 11/2001] ) Shortly afterwards, they receive the instruction to start securing the airspace around the capital. They are told to turn away all non-airliner aircraft, such as private planes, as these are considered high risk. Who it is that issues this instruction is unstated, but presumably, like the New York airspace ground stop, it comes from the FAA’s Herndon Command Center. [Spencer, 2008, pp. 145]

Entity Tags: Federal Aviation Administration, Ronald Reagan Washington National Airport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The MDW Engineer Company.The MDW Engineer Company. [Source: Tim Hipps / US Army]An agent in the Secret Service’s technical security division (TSD) is instructed to contact the “structural collapse team” at Fort Belvoir—an Army base 12 miles south of Washington, DC—and request its assistance. At 9:07 a.m., according to a Secret Service chronology, the agent is “advised to alert the [Department of Defense] structural collapse team… at Fort Belvoir.” The “alert,” according to the chronology, will “instruct all of the structural collapse personnel associated with the special program that the Secret Service may have a need for their assets, and they should report to their duty station.” [United States Secret Service, 9/12/2001]
Military Unit Specializes in 'Collapsed-Building Rescue' - Although its name is unstated, the “structural collapse team” is presumably the Military District of Washington (MDW) Engineer Company, which is based at Fort Belvoir. The MDW Engineer Company’s mission, according to one of its members, “involves rescue from collapsed structures in the national capital area.” [MDW News Service, 9/23/2001] It is “the only unit in the US Army that specializes in collapsed-building rescue.” [Fort Belvoir News, 4/4/2002] The MDW Engineer Company includes 76 soldiers, and has equipment such as bulldozers, bucket loaders, and dump trucks. [Goldberg et al., 2007, pp. 96] The reason why the Secret Service requests its help is unstated.
Collapse Team Put on 'Alert Status' - At an unspecified time later in the day, the TSD duty desk will receive a call from a supervisor, who says the “structural collapse team” is “on alert status.” The unit is put on “30-minute standby” for the White House. [United States Secret Service, 2001, pp. 10-11] The MDW Engineer Company will also be asked to deploy to the Pentagon in response to the attack there, and its personnel will arrive at the Pentagon between around 1:00 p.m. and 3:00 p.m. [Goldberg et al., 2007, pp. 96] They will be involved in the rescue and recovery operations there for the next 10 days. [Belvoir Eagle, 2/16/2012] The Secret Service’s TSD, which contacts the MDW Engineer Company, has numerous responsibilities that include providing “technical and physical protection for all designated Secret Service protectees by ensuring a safe environment,” and identifying “threats or hazards at any given site” and implementing countermeasures. [United States Secret Service, 2009, pp. 53 pdf file]

Entity Tags: US Secret Service, Military District of Washington Engineer Company

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Andrew Card speaks to President Bush and tells him of the second World Trade Center crash.Andrew Card speaks to President Bush and tells him of the second World Trade Center crash. [Source: Agence France-Presse]Andrew Card, President Bush’s chief of staff, enters the classroom where Bush is participating in a reading demonstration, and tells him about the second crash at the World Trade Center and that America is under attack. [ABC News, 9/11/2002; NBC News, 9/10/2009; BBC, 9/9/2011] Bush learned about the first hijacked plane crashing into the WTC when he arrived at the Emma E. Booker Elementary School in Sarasota, Florida, shortly before 9:00 a.m. (see (8:55 a.m.) September 11, 2001 and (Shortly After 8:55 a.m.) September 11, 2001). [Associated Press, 11/26/2001; Rove, 2010, pp. 249-250] He decided, though, to continue with the scheduled event at the school (see (9:00 a.m.) September 11, 2001). [Associated Press, 8/25/2002] Card was told about the second crash at the WTC by Deborah Loewer, director of the White House Situation Room, while he was in the “staff hold,” a room adjacent to the classroom where the reading demonstration is taking place (see Shortly After 9:03 a.m. September 11, 2001). [Dayton Daily News, 3/16/2013; Priess, 2016, pp. 240-241] He decided that he needed to tell the president what had happened and went to pass on the news to Bush. [NBC News, 9/10/2009; BBC, 9/9/2011]
Bush Is Told, 'America Is under Attack' - In the classroom, the children have just finished a spelling and pronunciation drill, and are reaching for their textbooks for the second part of the reading demonstration. Card, who was waiting at the door, takes advantage of the lull. He walks across the room toward Bush, leans down, and whispers in the president’s ear: “A second plane hit the second tower. America is under attack.” He then takes a couple of steps back so the president is unable to ask him any questions. [Washington Times, 10/7/2002; Wall Street Journal, 3/22/2004 pdf file; Bohn, 2015, pp. 214; Politico Magazine, 9/9/2016] “There was no time for discussion or anything,” Bush will later comment. Card then takes up a position at the side of the room, next to Florida Lieutenant Governor Frank Brogan. [Sammon, 2002, pp. 83-84] Card will explain why he gives such a brief message to Bush about the second crash, saying: “I knew that this was not the place to stand and have a conversation with the president. I just wanted to convey the situation to the president in stark reality and inviting him, then, to find the best chance to excuse himself from the classroom.” [White House, 8/12/2002]
Bush Feels 'Outrage' but Continues with the Event - Bush will recall how he feels after hearing Card’s message, writing: “My first reaction was outrage. Someone had dared attack America. They were going to pay.” [Bush, 2010, pp. 127] “An expression of grim sobriety spread across the president’s face” after Card speaks to him, journalist and author Bill Sammon will describe. “He raised his chin and nodded almost imperceptibly to signal that he got the message. His eyes darted nervously around the room, as if he didn’t know quite where to focus them.” [Sammon, 2002, pp. 84] However, even though it is now clear that America is under attack, the Secret Service takes no action to get Bush out of the classroom. “[N]o agents were there to surround the president and remove him instantly,” author Philip Melanson will note. [Melanson, 2005, pp. 330-331] Instead, perhaps 15 or 30 seconds after Card speaks to him, Bush picks up his copy of the textbook and continues listening to the children reading. [Tampa Tribune, 9/1/2002]
Bush Will Be Criticized for Continuing with the Event - Intelligence expert and author James Bamford will criticize Bush for his lack of response to Card’s devastating information, writing: “[H]aving just been told that the country was under attack, the commander in chief appeared uninterested in further details. He never asked if there had been any additional threats, where the attacks were coming from, how to best protect the country from further attacks, or what was the current status of NORAD or the Federal Emergency Management Agency. Nor did he call for an immediate return to Washington. Instead, in the middle of a modern-day Pearl Harbor, he simply turned back to the matter at hand: the day’s photo op.” [Bamford, 2002, pp. 633] Bush, though, will explain his lack of response to the 9/11 Commission, telling it that “his instinct was to project calm, not to have the country see an excited reaction at a moment of crisis.” He will say that he “felt he should project strength and calm until he could better understand what was happening.”
Bush Remains in the Classroom for Several More Minutes - Card tells Bush about the second crash at 9:05 a.m., according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 38] But ABC News reporter Ann Compton, who is in the classroom watching the reading demonstration, recognizes that something serious has happened when she sees Card interrupting the event and makes a note of the time, which her watch shows as 9:07 a.m. [ABC News, 9/11/2002] Bush will stay in the classroom for at least seven minutes after Card informs him of the second crash (see (9:08 a.m.-9:13 a.m.) September 11, 2001 and (9:13 a.m.-9:15 a.m.) September 11, 2001). [Wall Street Journal, 3/22/2004 pdf file]

Entity Tags: Andrew Card, Ann Compton, James Bamford, US Secret Service, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush and Sandra Kay Daniels read while the media watches.President Bush and Sandra Kay Daniels read while the media watches. [Source: White House / Eric Draper]President Bush stays in a classroom at the Emma E. Booker Elementary School in Sarasota, Florida, and listens to the students reading a story about a pet goat for five minutes, despite having just been told that the nation is under attack. [Wall Street Journal, 3/22/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 38-39] Bush has been in the classroom since 9:02 a.m., listening to 16 second graders demonstrating their reading skills (see 9:02 a.m. September 11, 2001). [Associated Press, 8/25/2002; Washington Times, 10/8/2002] Andrew Card, his chief of staff, has just come into the room, and told him a second plane has crashed into the World Trade Center and America is under attack (see (9:07 a.m.) September 11, 2001). The teacher, Sandra Kay Daniels, now continues the reading demonstration, instructing the children: “At the count of three. Everyone should be on page 163.” The children then read a story called The Pet Goat, which is about a girl’s pet goat that protects the family home from a burglar. [Sammon, 2002, pp. 83-85; Washington Times, 10/7/2002; Editor & Publisher, 7/2/2004; Wall Street Journal, 7/2/2004] Despite having just heard that the nation is under attack, Bush picks up his copy of the textbook and tries to follow along as the children read. [Tampa Tribune, 9/1/2002; Washington Times, 10/7/2002] He will later explain why he stays where he is and listens to the rest of the reading demonstration, rather than leaving the classroom to go and respond to the attacks, writing: “I knew my reaction would be recorded and beamed throughout the world. The nation would be in shock; the president could not be. If I stormed out hastily, it would scare the children and send ripples of panic throughout the country.” [Bush, 2010, pp. 127]
Bush Remains Composed - Bush is in fact surprisingly calm for the rest of the reading demonstration. He “maintained his composure and sent an image of calm to the nation,” White House press secretary Ari Fleischer, who is in the classroom at this time, will comment. [Fleischer, 2005, pp. 140] “He didn’t change his facial expression; he didn’t show what obviously had to be nothing but alarm and concern,” Fleischer will say. [White House, 8/8/2002] “It was pretty amazing to me how he could not show any sign of panic,” White House photographer Eric Draper, who is also in the classroom, will comment. [Albuquerque Tribune, 9/10/2002] A video recording of the event will show that Bush listens to the children reading The Pet Goat for five minutes. Finally, the children read the last line of the story, saying aloud, “More—to—come.” But even then, Bush will stay in the classroom for at least two more minutes, asking the children questions and talking briefly with the school’s principal (see (9:13 a.m.-9:15 a.m.) September 11, 2001). [Washington Times, 10/7/2002; Wall Street Journal, 3/22/2004 pdf file]

Entity Tags: Ari Fleischer, Eric Draper, George W. Bush, Sandra Kay Daniels

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Ari Fleischer.Ari Fleischer. [Source: Publicity photo]White House press secretary Ari Fleischer holds up a message instructing President Bush to not say anything yet about the terrorist attacks in New York after Bush is informed about the second crash at the World Trade Center in the middle of a public event. [Washington Times, 10/7/2002; Fleischer, 2005, pp. 139-140] Bush has been listening to a reading demonstration at the Emma E. Booker Elementary School in Sarasota, Florida. [ABC News, 9/11/2002; Washington Times, 10/8/2002]
Fleischer Received a Pager Message about the Second Crash - Fleischer, who is at the back of the classroom where the demonstration is taking place, learned about the second crash when he received a message on his pager alerting him to it. The message, which was sent by a colleague in Washington, DC, stated simply, “Second tower hit.” [Sammon, 2002, pp. 84; White House, 8/6/2002; Sioux City Journal, 10/5/2009] “Immediately [after reading the message] I thought: ‘This must be terrorism. There cannot be any other explanation,’” Fleischer will later recall. He instructed the president’s advance team to get members of the press out of the room as soon as the reading demonstration ended, so they wouldn’t ask Bush about the events in New York before the president was told a second plane had hit the WTC. He started writing a message for the president on the back of his legal pad. But then Andrew Card, Bush’s chief of staff, came into the room, and told the president a second plane had crashed into the WTC and America was under attack (see (9:07 a.m.) September 11, 2001).
Bush Sees Fleischer's Message - Fleischer now moves in front of the president, with his back to the members of the press in the room, and holds up his pad so Bush can see the message on it. [White House, 8/6/2002; White House, 8/8/2002; Fleischer, 2005, pp. 139-140] Bush notices Fleischer trying to catch his attention and then reads the message, written in large block letters, which states: “DON’T SAY ANYTHING YET.” The message means, “Fleischer didn’t want him talking to the press about the World Trade Center,” according to journalist and author Bill Sammon. [Sammon, 2002, pp. 86-87; Washington Times, 10/7/2002] “Until he could get a better briefing, I didn’t think it would be wise for him to address what surely now was a nation riveted to television sets, eager for news,” Fleischer will comment. [Fleischer, 2005, pp. 140] “I thought the most important thing was… to ascertain all the information, all the facts, before speaking,” he will say. [White House, 8/8/2002] Regarding Fleischer’s message, Bush will comment that he “didn’t plan to” say anything yet. “I had settled on a plan of action,” he will write, adding, “When the lesson ended, I would leave the classroom calmly, gather the facts, and speak to the nation.” [Bush, 2010, pp. 127] After seeing Fleischer’s message, Bush will continue listening to the children reading for several minutes, despite now being aware that America is under attack (see (9:08 a.m.-9:13 a.m.) September 11, 2001). [Washington Times, 10/7/2002; Wall Street Journal, 3/22/2004 pdf file]

Entity Tags: George W. Bush, Ari Fleischer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Indianapolis flight control reports the loss of contact with Flight 77 to the FAA’s Great Lakes Regional Operations Center. They describe it as a possible crash. The center waits 15 minutes before passing the information to FAA headquarters at 9:24 a.m. (see 9:24 a.m. September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file; Washington Post, 11/3/2001; 9/11 Commission, 6/17/2004] However, American Airlines headquarters has been notified of the same information before 9:00 a.m. (see 8:58 a.m. September 11, 2001).

Entity Tags: American Airlines, Indianapolis Air Route Traffic Control Center, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Terry Biggio, the operations manager at the FAA’s Boston Center, instructs the air traffic controllers at his center to contact all aircraft in the center’s airspace by radio and inform them of the events taking place in New York. He tells the controllers to also advise the aircraft to heighten their cockpit security in light of these events. [9/11 Commission, 7/24/2004, pp. 23; 9/11 Commission, 8/26/2004, pp. 25] According to author Lynn Spencer, previously “No transmission of that kind has ever been made on air traffic control frequencies.” Controller Jim Ekins is the first to act. He announces over all the radio frequencies in the sector: “All aircraft! Due to recent events that have unfolded in the Boston sector, you are advised to increase cockpit security. Allow no entry to your cockpit!” According to Spencer, other controllers nearby overhear and realize: “Yes! That’s exactly what we need to tell them!” [Spencer, 2008, pp. 98] The Boston Center air traffic controllers then immediately execute Biggio’s order, and give the warning to their aircraft. [9/11 Commission, 8/26/2004, pp. 25] However, Spencer will write: “Communications with controllers are [usually] as dry as they come, and to many pilots this announcement is so out of their realm of understanding, training, and experience that it simply doesn’t make sense. It actually agitates some, who cannot help but view it as some new kind of ‘FAA bureaucratic bullsh_t.’” [Spencer, 2008, pp. 99] Boston Center will subsequently ask the FAA’s Herndon Command Center to issue a similar cockpit security alert nationwide, but the Command Center apparently will not act on this request (see (9:15 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 23] United Airlines will issue a company-wide order at 9:21 for its dispatchers to warn their flights to secure their cockpits (see 9:21 a.m. September 11, 2001). [9/11 Commission, 1/27/2004; 9/11 Commission, 7/24/2004, pp. 455]

Entity Tags: Terry Biggio, Boston Air Route Traffic Control Center, Jim Ekins

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An air traffic controller at the FAA’s Indianapolis Center, which was monitoring Flight 77 when it disappeared from radar (see 8:56 a.m. September 11, 2001 and (8:56 a.m.-9:05 a.m.) September 11, 2001), learns for the first time that there has been at least one hijacking—of Flight 11—this morning, and that planes have crashed into the World Trade Center. Yet, after he passes this information on to a colleague, neither controller suspects that the missing Flight 77 might also be hijacked. [9/11 Commission, 7/24/2004, pp. 24; Spencer, 2008, pp. 105-107]
Dispatcher Gives Details of Crisis - The controller, a sector radar associate at the Indianapolis Center, calls the American Airlines dispatch office in Texas and overhears dispatcher Jim McDonnell on another call, discussing the morning’s crisis. He hears McDonnell saying, “… and it was a Boston-LA flight and [Flight] 77 is a Dulles-LA flight and, uh, we’ve had an unconfirmed report a second airplane just flew into the World Trade Center.” McDonnell then acknowledges the Indianapolis Center controller, who asks, “Did you get a hold of American 77 by chance?” McDonnell answers, “No sir, but we have an unconfirmed report the second airplane hit the World Trade Center and exploded.” The controller asks, “Say again?” McDonnell tells him: “You know, we lost American 11 to a hijacking. American 11 was a Boston to Los Angeles flight.” The controller seems shocked, saying: “I can’t really… I can’t hear what you’re saying there. You said American 11?” McDonnell replies, “Yes, we were hijacked… and it was a Boston-LA flight, and [Flight] 77 is a Dulles-LA flight and, uh, we’ve had an unconfirmed report a second airplane just flew into the World Trade Center.” The controller then abruptly ends the call, saying: “Thank you very much. Goodbye.” [New York Times, 10/16/2001; Spencer, 2008, pp. 106]
Controllers Make No Connection with Flight 77 - After hanging up, the Indianapolis Center controller immediately calls another of the center’s radar associates and repeats what he has just heard. They look through their flight plans but can find no record of Flight 11 in their system. According to author Lynn Spencer, the center’s host computer, which performs critical radar and flight management functions, only holds on to active flight plans. Therefore, several minutes after the system had stopped tracking the transponder data tag for Flight 11, its flight plan dropped out of the system. According to Spencer, the two controllers fail to connect what McDonnell has said with the disappearance of Flight 77: “The best the controllers can figure is that [Flight 11] was hijacked on the ground in New York and proceeded to take off for Los Angeles without a clearance. They’re not sure just how this is relevant to the disappearance of American 77, if at all, and they’ve done all they can do for now.… Confused, they return to their jobs.” [Spencer, 2008, pp. 106-107]
Hijacking Not Suspected - At 9:08, the Indianapolis Center contacted Air Force Search and Rescue to request that it be on the lookout for an accident involving Flight 77 (see (After 9:00 a.m.) September 11, 2001), and at 9:09 it informs the FAA regional office of a possible accident involving Flight 77 (see 9:09 a.m. September 11, 2001). However, according to the 9/11 Commission, it is not until about 9:20 that the center begins to doubt its initial assumption that Flight 77 has crashed, and discusses this concern with the FAA’s Herndon Command Center (see (9:20 a.m.-9:21 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 31-32]

Entity Tags: Jim McDonnell, American Airlines, Indianapolis Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

NEADS commander Robert Marr.NEADS commander Robert Marr. [Source: Dick Blume]Numerous reports incorrectly claiming that aircraft have been hijacked are received while the terrorist attacks are taking place and into the afternoon. [Code One Magazine, 1/2002; Newhouse News Service, 3/31/2005; Politico Magazine, 9/9/2016] There are “multiple erroneous reports of hijacked aircraft” during the morning, according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 28] At around 9:09 a.m., the FAA Command Center reports that 11 aircraft are either not communicating with FAA facilities or flying unexpected routes. [Aviation Week and Space Technology, 6/3/2002] Major General Larry Arnold, the commander of the Continental United States NORAD Region, will later claim that during the “four-hour ordeal” of the attacks, a total of 21 planes are identified as possible hijackings. [Filson, 2002; Code One Magazine, 1/2002; Filson, 2003, pp. 71] Colonel Robert Marr, the battle commander at NORAD’s Northeast Air Defense Sector (NEADS), will say, “At one time I was told that across the nation there were some 29 different reports of hijackings.” [Newhouse News Service, 3/31/2005] Secret Service agent Dave Wilkinson, who travels with President Bush on Air Force One after it leaves Sarasota, Florida (see 9:54 a.m. September 11, 2001), will recall that by the time the plane reaches Offutt Air Force Base in Nebraska, at 2:50 p.m. (see 2:50 p.m. September 11, 2001), “there were like 15 to 20 planes still unaccounted for” nationwide. “For everything we knew, they were all hijacked,” he will say. [Politico Magazine, 9/9/2016] Officials will claim that these false reports cause considerable confusion. Arnold will recall that particularly during the time between the Pentagon being hit at, 9:37 a.m., and Flight 93 going down, at around 10:03 a.m., “a number of aircraft are being called possibly hijacked.… There was a lot of confusion, as you can imagine.” [Filson, 2003, pp. 71-73] He will say: “We were receiving many reports of hijacked aircraft. When we received those calls, we might not know from where the aircraft had departed. We also didn’t know the location of the airplane.” [Code One Magazine, 1/2002] Marr will comment: “There were a number of false reports out there. What was valid? What was a guess? We just didn’t know.” [Filson, 2003, pp. 73] Assistant Secretary of Defense for Public Affairs Victoria Clarke, who is in the Pentagon during the attacks and for most of the rest of the day, will recall: “There were lots of false signals out there. There were false hijack squawks, and a great part of the challenge was sorting through what was a legitimate threat and what wasn’t.” [CNN, 6/17/2004; Clarke, 2006, pp. 215-231]

Entity Tags: Federal Aviation Administration, Robert Marr, Dave Wilkinson, Victoria (“Torie”) Clarke, Larry Arnold

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA Command Center in Herndon, Virginia.The FAA Command Center in Herndon, Virginia. [Source: Federal Aviation Administration]Ben Sliney, the national operations manager at the FAA’s Herndon Command Center, puts the word out that he wants all air traffic control facilities around the US to inform him of anything unusual that occurs with the flights they are handling. In response, news of suspicious activity quickly starts coming in to the Command Center. [Spencer, 2008, pp. 125-126]
Command Center Calls Field Facilities - Sliney wants air traffic control facilities to notify him of anything out of the ordinary, such as a radar target disappearing from the radar scope, loss of communication with an aircraft, or an aircraft making an unauthorized change of course. He also wants to know immediately of any glitches that occur, even if these are common, everyday problems, such as a flight deviating from its course, missing a frequency change, overlooking a radio call, or getting a transponder code wrong. The center’s controllers at each regional desk therefore start calling their field facilities, and ask them to report any unusual occurrences. [9/11 Commission, 7/22/2003 pdf file; Spencer, 2008, pp. 125] The Command Center has telecommunications lines to all the major air traffic control facilities in the US, which enables it to reach out to those facilities and establish the big picture about aircraft activity. [Freni, 2003, pp. 64]
'More and More' Responses Received - Following the call for information, numerous reports of suspicious activity are received from the air traffic control facilities. [Spencer, 2008, pp. 125-126] Linda Schuessler, the deputy director of system operations at the Command Center, will later recall, “[W]e started getting more and more calls about bomb threats, about aircraft that we had lost communication or radar identification with.” [Aviation Week and Space Technology, 12/17/2001]
Center Lists Suspect Aircraft - Sliney wants a list compiled of the reportedly suspicious aircraft. A dry-erase board is set up in the middle of the room. On it a manager keeps track of the reports that are coming in, writing down where each suspect aircraft was last seen, who was working it, where the flight originated, and where it is going. Another person contacts the field facilities to follow up on the reports. [9/11 Commission, 7/22/2003 pdf file; Spencer, 2008, pp. 126]
Two Dozen Suspicious Flights - Author Pamela Freni will later describe, “[F]or the next several hours the call signs and status” of every suspicious aircraft will be recorded. Command Center personnel call “airline operations centers, trying to determine any crises on each flight. Only when each plane landed or was found safe did its identification information disappear from the board. Upward to two dozen were listed at one time, but ultimately the number was whittled to 11 highly suspicious cases” (see (9:09 a.m. and After) September 11, 2001). “Nine of those airplanes would land safely. Two of them—AA 77 and UA 93—would not.” [Freni, 2003, pp. 64-65]

Entity Tags: Linda Schuessler, Ben Sliney, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Around this time, according to his own account, counterterrorism “tsar” Richard Clarke reaches the Secure Video Conferencing Center just off the main floor of the Situation Room in the West Wing of the White House. From there, he directs the response to the 9/11 attacks and stays in contact with other top officials through video links. Clarke claims that on video he can see Defense Secretary Donald Rumsfeld, CIA Director George Tenet, FBI Director Robert Mueller, FAA Administrator Jane Garvey, Deputy Attorney General Larry Thompson (filling in for the traveling Attorney General John Ashcroft), Deputy Secretary of State Richard Armitage (filling in for the traveling Secretary of State Colin Powell), and Vice Chairman of the Joint Chiefs of Staff Richard Myers (filling in for the traveling Chairman Henry Shelton). National Security Adviser Condoleezza Rice is with Clarke, but she lets him run the crisis response, deferring to his longer experience on terrorism matters. Clarke is also told by an aide, “We’re on the line with NORAD, on an air threat conference call.” [Clarke, 2004, pp. 2-4; Australian, 3/27/2004] According to the 9/11 Commission, logs indicate that Clarke’s video teleconference only begins at 9:25 a.m. (see 9:25 a.m. September 11, 2001), which is later than Clarke suggests, and CIA and FAA representatives only join it at 9:40 a.m. [9/11 Commission, 7/24/2004, pp. 36 and 462] Other accounts claim that, rather than being involved in Clarke’s teleconference at this time, Donald Rumsfeld is still in his office waiting for his intelligence briefing (see (Shortly After 9:03 a.m.) September 11, 2001), and Richard Myers is in a meeting on Capitol Hill (see (Shortly After 9:03 a.m.) September 11, 2001). [Armed Forces Radio And Television Service, 10/17/2001; Clarke, 2006, pp. 218-219] The 9/11 Commission claims that, “While important,” Clarke’s conference has “no immediate effect on the emergency defense efforts.” [9/11 Commission, 6/17/2004] Yet, as the Washington Post puts it, “everyone seems to agree” Clarke is the chief crisis manager on 9/11. [Washington Post, 3/28/2004] Even Clarke’s later opponent, National Security Adviser Rice, calls him 9/11’s “crisis management guy.” [United Press International, 4/9/2004] The conference is where the government’s emergency defense efforts are concentrated.

Entity Tags: Larry D. Thompson, North American Aerospace Defense Command, Richard B. Myers, Richard Armitage, John Ashcroft, Robert S. Mueller III, Richard A. Clarke, Henry Hugh Shelton, Jane Garvey, Donald Rumsfeld, 9/11 Commission, George J. Tenet, Colin Powell, Condoleezza Rice

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

When Indianapolis flight control reported the loss of contact with Flight 77 to the FAA’s Great Lakes Regional Operations Center (see 9:09 a.m. September 11, 2001), an employee at an FAA flight service station (which particular one is unspecified) picks up on the communication and mistakenly calls the Ashland, Kentucky police to report a confirmed crash. Indianapolis controllers had noted the last known position of Flight 77 as being near the Ohio-Kentucky border, so this becomes part of the employee’s report. Indianapolis Center personnel, suspecting that Flight 77 may have crashed, subsequently contact the same police office, requesting information on any crashes. (An FAA report describes them contacting the West Virginia State Police at about 9:15 a.m. Ashland, though in Kentucky, is only a few miles out of West Virginia, so this may be referring the same incident.) Using the flight service station report as an actual accident, the police mistakenly confirm the crash, even though it never actually happened. A state helicopter is even dispatched to the plane’s last known coordinates, but there is nothing there. Time is lost in all the confusion. [Federal Aviation Administration, 9/17/2001 pdf file; Freni, 2003, pp. 29] It is not until about 9:20 a.m., when Indianapolis Center learns there are other hijacked aircraft in the system (see (9:20 a.m.-9:21 a.m.) September 11, 2001), that it will start to doubt its initial assumption that Flight 77 crashed. [9/11 Commission, 8/26/2004, pp. 32] However, the report of a downed plane persists. Shortly before 10 a.m., Dale Watson, counterterrorism chief at the FBI, will say to counterterrorism “tsar” Richard Clarke over a video teleconference, “We have a report of a large jet crashed in Kentucky, near the Ohio line.” [Clarke, 2004, pp. 13] According to USA Today, “The reports are so serious that [FAA Administrator Jane] Garvey notifies the White House that there has been another crash. Only later does she learn the reports are erroneous.” [USA Today, 8/13/2002]

Entity Tags: Indianapolis Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A Port Authority police officer calls a flight controller at La Guardia Airport in New York City. The officer asks, “They are inquiring whether or not you can call Kennedy’s tower, because they can’t get through, and inquire whether or not they had any contact with these aircrafts.” The flight controller responds, “At this time, we do not think that anyone in the FAA had any contact with them.” [New York Times, 12/30/2003] “Kennedy” is a reference to John F. Kennedy Airport, another major airport in New York City. Port Authority police, who patrol both the WTC and the airports, seek information from the controllers about the hijackers. However, the controllers are unable to offer any news. [New York Times, 12/30/2003]

Entity Tags: La Guardia Airport, Federal Aviation Administration, Port Authority of New York and New Jersey, John F. Kennedy

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush continues to read.President Bush continues to read. [Source: Lions Gate Films]President Bush stays in the classroom where he has been participating in a reading demonstration for at least two minutes after the demonstration has ended, asking the children questions and talking to the school’s principal, before joining his colleagues in another room and responding to the terrorist attacks. Despite being told that a second plane has crashed into the World Trade Center and America is under attack (see (9:07 a.m.) September 11, 2001), Bush has spent the last five minutes listening to some second graders reading a story about a pet goat (see (9:08 a.m.-9:13 a.m.) September 11, 2001). [Washington Times, 10/7/2002; Wall Street Journal, 3/22/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 38-39]
Bush Stays in the Classroom and Chats with the Students - After the children finish the story, rather than leaving the classroom, Bush stays seated and talks to them. “Hoo! These are great readers,” he says. “Very impressive. Thank you all so very much for showing me your reading skills.” He then says: “I’ll bet they practice, too. Don’t you? Reading more than they watch TV?” Bush, who is “notoriously punctual,” is now “openly stretching out the moment” and “lollygagging as if he didn’t want the session to end,” journalist and author Bill Sammon will comment. He asks the children: “Anybody do that? Read more than you watch TV?” The children raise their hands and he says: “Oh, that’s great. Very good. Very important to practice.” He is “smiling as if he didn’t have a care in the world,” according to Sammon. Bush then turns to the teacher, Sandra Kay Daniels, and in a relaxed manner tells her, “Thanks for having me.” He says to the children, “I’m very impressed with how you read this book.” With the reading demonstration now over, Daniels instructs the children to close their books and place them under their chairs. [Sammon, 2002, pp. 89-90]
Bush Says He Will Talk about the Events in New York Later - After he learned that a second plane had crashed into the WTC, White House press secretary Ari Fleischer instructed the president’s advance team to get members of the press out of the classroom as soon as the reading demonstration ended, so they wouldn’t ask Bush about the events in New York before he had enough information to give an appropriate answer. [White House, 8/8/2002; Fleischer, 2005, pp. 139] Following this instruction, White House assistant press secretary Gordon Johndroe now urges the reporters in the room to leave. He says to them: “Thank you, press. If you could step out the door we came in, please.” However, before exiting, one reporter calls out, “Mr. President, are you aware of the reports of the plane crash in New York?” [Sammon, 2002, pp. 90; CBS, 9/11/2002] During the reading demonstration, Fleischer held up a message instructing Bush to not say anything yet about the attacks (see (Shortly After 9:07 a.m.) September 11, 2001). [Washington Times, 10/7/2002] In line with this instruction, Bush tells the reporter, “I’ll talk about it later.”
Bush Talks to the Principal before Leaving the Room - The president then steps forward and shakes hands with Daniels. “He was taking his good old time,” Sammon will comment. Bush waits until all the members of the press have left the room and then pulls aside Gwendolyn Tosé-Rigell, the school’s principal, to explain to her that his plans have changed. “I’m so sorry, but a tragedy has occurred,” he says. He tells Tosé-Rigell about the second crash at the WTC and says that, instead of giving a talk about education, he will have to give a speech to the nation from the school, to comment on the terrorist attacks (see 9:30 a.m. September 11, 2001). [Sammon, 2002, pp. 90-91] He then goes to a holding room next to the classroom, where he will talk on the phone with officials in Washington, DC, and work on the statement that he wants to deliver before leaving the school (see (9:16 a.m.-9:29 a.m.) September 11, 2001). [Washington Times, 10/7/2002; 9/11 Commission, 7/24/2004, pp. 39] Bush was supposed to leave the classroom at 9:15 a.m., according to his original schedule. [US President, 9/2001] Despite everything that has happened, he leaves the room close to this time—“shortly before 9:15,” according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: Gordon Johndroe, Gwendolyn Tosé-Rigell, Sandra Kay Daniels, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An air traffic controller at the FAA’s Indianapolis Center, which was monitoring Flight 77 when it disappeared from radar (see 8:56 a.m. September 11, 2001 and (8:56 a.m.-9:05 a.m.) September 11, 2001), receives confirmation from American Airlines that Flight 11 was hijacked, but apparently still does not suspect that the missing Flight 77 may also have been hijacked. [New York Times, 10/16/2001; 9/11 Commission, 7/24/2004, pp. 24] The controller, a sector radar associate at the Indianapolis Center, called the American Airlines dispatch office in Texas five minutes earlier, and was informed by dispatcher Jim McDonnell that Flight 11 had been hijacked and that two planes had hit the World Trade Center (see 9:09 a.m. September 11, 2001). [Spencer, 2008, pp. 106] He now calls the dispatch office and again speaks with McDonnell. After introducing himself, he asks, “American 11, you guys said he departed off of, uh, New York?” McDonnell replies, “Boston.” The controller continues, “Boston, he was going to LA, and it was a hijacked airplane?” McDonnell confirms, “Yes.” The controller asks, “And you, have you heard anything from American 77?” McDonnell replies, “No,” and then adds, “I talked to a winder in the center up there, and I gave them the information I got.” (What McDonnell is referring to here is unclear.) The controller thanks McDonnell, and the call ends. [New York Times, 10/16/2001] Despite receiving this information from American Airlines, according to the 9/11 Commission it is not until about 9:20 that the Indianapolis Center begins to doubt its initial assumption that Flight 77 has crashed, and discusses this concern with the FAA’s Herndon Command Center (see (9:20 a.m.-9:21 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 32]

Entity Tags: Jim McDonnell, American Airlines, Indianapolis Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Noelia Rodríguez.Noelia Rodríguez. [Source: Harvard University]Laura Bush, the president’s wife, is told that a second plane has crashed into the World Trade Center and realizes this is a terrorist attack while she is being driven from the White House to Capitol Hill, where she is scheduled to testify before a Congressional committee. [Us Weekly, 10/15/2001; CNN, 9/11/2002; Bush, 2010, pp. 197-198] Bush is set to appear before the Senate Committee on Health, Education, Labor, and Pensions at 10:00 a.m., where she will talk about early childhood education. [USA Today, 9/10/2001; CNN, 9/12/2001; CNN, 9/11/2002] Her lead Secret Service agent informed her of the first crash at the WTC as she was getting into her limousine, outside the White House, but she’d thought the crash was an accident (see (8:55 a.m.) September 11, 2001). [National Journal, 8/31/2002; Gerhart, 2004, pp. 162]
First Lady Told of Second Crash, Knows It Is Terrorism - The Secret Service agents traveling with Bush now tell the first lady about the second crash at the WTC while her limousine is driving up Pennsylvania Avenue, approaching Capitol Hill. “The car fell silent; we sat in mute disbelief,” Bush will later recall. “One plane might be a strange accident; two planes were clearly an attack.” She will note, “We knew then that it was terrorism.” [CNN, 9/11/2002; Bush, 2010, pp. 198]
Members of First Lady's Staff Learn of Crash - Members of Bush’s staff also learn about the second crash around this time, while they are on their way to Capitol Hill. Ashleigh Adams, the first lady’s deputy press secretary, learns of it while traveling in the press van. “It must have been only a couple of minutes after we departed the White House,” Adams will recall, “that the reporters’ and photographers’ pagers and cell phones started to go off, and someone shouted to me, ‘Ashleigh, the second Twin Tower was hit.’” Adams calls Noelia Rodriguez, the first lady’s press secretary, who is traveling in the staff van, and tells her the news. After Rodriguez arrives on Capitol Hill, she will jump out of the staff van, run to Bush’s limousine, and get inside. But she will find that the first lady has already been informed of the second crash. [National Journal, 8/31/2002]
First Lady Learns of Crash 11 Minutes after It Occurs - Bush will recall that she arrives at the Russell Senate Office Building, where the hearing she is set to attend is supposed to take place, two minutes after she is told about the second crash, at 9:16 a.m., meaning she learns of the crash at 9:14 a.m. [Bush, 2010, pp. 198] This is 11 minutes after the second plane, Flight 175, hit the WTC (see 9:03 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 8]

Entity Tags: Ashleigh Adams, Noelia Rodriguez, Laura Bush, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Transportation Secretary Norman Mineta, who saw the second plane hitting the WTC on television while at the Department of Transportation, had been called to the White House (see (8:48 a.m.-9:05 a.m.) September 11, 2001). When he arrives there, as he later recalls, he sees “People… coming out of the White House, pouring out of the Executive Office Building, running over towards Lafayette Park.” As he enters the White House, Mineta is told he has to be briefed by counterterrorism “tsar” Richard Clarke. He goes to the Situation Room where Clarke talks to him for four or five minutes, briefly informing him of what is going on. Clarke instructs him, “You have to get over to the Presidential Emergency Operation Center to be with the vice president.” The Presidential Emergency Operations Center (PEOC) is the bunker located below the White House. As Mineta does not know where it is, a Secret Service agent leads him to it. He will arrive there around 9:20-9:27, according to his own recollections (see (Between 9:20 a.m. and 9:27 a.m.) September 11, 2001). [Daily Californian, 3/18/2002; MSNBC, 9/11/2002; 9/11 Commission, 5/23/2003; Academy of Achievement, 6/3/2006]

Entity Tags: Norman Mineta, Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Counterterrorism “tsar” Richard Clarke begins a crisis response video conference by asking FAA Administrator Jane Garvey what she knows. Garvey replies: “The two aircraft that went in [to the WTC] were American flight 11, a 767, and United 175, also a 767. Hijacked.” She says that she has put a hold on all takeoffs and landings in New York and Washington, then states, “We have reports of eleven aircraft off course or out of communications.” Clarke and Garvey discuss the feasibility of canceling all takeoffs nationally, and grounding all planes in the air. Garvey says it is possible, but will take time. [Clarke, 2004, pp. 4-5]

Entity Tags: Richard A. Clarke, Jane Garvey

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mike Fenzel.Mike Fenzel. [Source: Wall Street Journal]According to counterterrorism “tsar” Richard Clarke, around this time, National Security Adviser Condoleezza Rice says she is going down to the Presidential Emergency Operations Center (PEOC) below the White House to be with Vice President Dick Cheney. Clarke is currently convening a video teleconference with top officials from the Secure Video Conferencing Center, just off the main floor of the Situation Room (see (9:10 a.m.) September 11, 2001). Rice has just walked in with her deputy, Stephen Hadley. Clarke asks her, “Do you want to chair this as a principals meeting?” [Clarke, 2004, pp. 2-4] (A “principals meeting” includes the principals of the National Security Council, but not the president. [Bumiller, 2007, pp. 141] ) Rice declines, allowing Clarke to run the conference. Clarke will recall that Rice says to him: “You’re going to need some decisions quickly. I’m going to the PEOC to be with the vice president. Tell us what you need.” Clarke replies, “What I need is an open line to Cheney and you.” Clarke then turns to his White House Fellow, Army Major Mike Fenzel, and instructs him to “go with Condi to the PEOC and open a secure line to me. I’ll relay the decisions we need to you.” [Clarke, 2004, pp. 3-4] However, according to her own later recollections, Rice does not head down from the Situation Room to the PEOC until later, at some time shortly after the Pentagon is hit (see (9:45 a.m.) September 11, 2001). [PBS Frontline, 7/12/2002; MSNBC, 9/11/2002; New York Times, 9/11/2002; Bumiller, 2007, pp. xiii]

Entity Tags: Condoleezza Rice, Stephen J. Hadley, Mike Fenzel, Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Daniel Bueno.Daniel Bueno. [Source: Discovery Channel]At “approximately 9:15 a.m.,” according to the 9/11 Commission, Daniel Bueno, a supervisor at the FAA’s Boston Center, asks the FAA’s Herndon Command Center to contact all the FAA centers nationwide and instruct them to issue an alert, informing all airborne aircraft of the events unfolding in New York and advising them to heighten their cockpit security. Boston Center air traffic controllers have recently issued a similar alert to all aircraft in their airspace (see 9:09 a.m.-9:10 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 25-26] However, the 9/11 Commission will conclude, “We have found no evidence to suggest that the Command Center acted on this request or issued any type of cockpit security alert.” [9/11 Commission, 7/24/2004, pp. 23] According to author Lynn Spencer, “The request never makes it to Ben Sliney,” the national operations manager at the Command Center. “Tragically, it is lost in the confusion and never gets past the staff person monitoring Sliney’s desk as events rapidly spiral out of control.” [Spencer, 2008, pp. 99] But Ellen King, a Command Center manager, offers a different explanation. She will tell the 9/11 Commission that the FAA culture and mindset on 9/11 are such that the FAA “would never have relayed this message directly to all pilots.… [T]he FAA would pass situational awareness to the airline company representatives who, in turn, would determine if such action was necessary.” [9/11 Commission, 8/26/2004, pp. 26 and 92]

Entity Tags: Daniel Bueno, Ellen King, Ben Sliney, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bill Halleck, an American Airlines air traffic control specialist at the airline’s System Operations Control (SOC) in Fort Worth, Texas, phones an official at the FAA’s Herndon Command Center, to ask about the status of New York City air traffic. During their two-and-a-half minute conversation, Halleck says American thinks Flight 11 crashed into the WTC, and says that Flight 77 is “missing.” Presently, he receives an update from someone else at SOC, indicating that Flight 77 may also have crashed into the WTC (see 9:08 a.m. September 11, 2001). He wonders how it could have gotten to New York, but updates the FAA official on this news. The FAA official replies that the second WTC crash may not have been Flight 77 because “we have another call sign” for that incident. The FAA Command Center is currently uncertain of the identity of either of the planes that hit the Twin Towers, and provides no further information. [9/11 Commission, 8/26/2004, pp. 31 and 94]

Entity Tags: Federal Aviation Administration, Bill Halleck, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Norman Seip.Norman Seip. [Source: US Air Force]A National Operations and Intelligence Watch Officer Network (NOIWON) conference call is established to allow government agencies in the Washington, DC, area to quickly share information regarding the ongoing events, but the call reportedly contributes little of value to the emergency response to the terrorist attacks. [Federal Aviation Administration, 9/11/2001; Federal Aviation Administration, 9/11/2001; 9/11 Commission, 4/29/2004 pdf file; 9/11 Commission, 7/13/2004; Government Executive, 6/1/2009] The NOIWON call is convened by the CIA sometime between 9:16 a.m. and 9:25 a.m., according to FAA chronologies. [Federal Aviation Administration, 9/11/2001; Federal Aviation Administration, 9/11/2001; Federal Aviation Administration, 9/17/2001 pdf file] According to an officer at the Pentagon, the White House Situation Room is taking the lead at the time he answers the NOIWON call. [9/11 Commission, 5/5/2004]
FAA Participates in Call - At the FAA headquarters in Washington, the NOIWON call is answered by Bart Merkley, one of two officers on duty in the ACI Watch—a small, 24-hour intelligence facility located on the building’s third floor. [9/11 Commission, 7/13/2004] Merkley stays on the call for its entire duration. He passes onto it information he has learned from the Tactical Net—a teleconference established by the operations center at FAA headquarters at 8:50 a.m. [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 5/19/2004]
NMCC Participates in Call - At the National Military Command Center (NMCC) at the Pentagon, the initial call on the NOIWON line is answered by Commander Pat Gardner, the assistant deputy director for operations. [9/11 Commission, 5/5/2004] Subsequently, Brigadier General Norman Seip will take over the line and remain on it for most of the day. According to a 9/11 Commission memorandum, this is because the “White House Situation Room insisted on having a flag officer on an open line” with it. [9/11 Commission, 7/21/2003 pdf file]
NOIWON Call of Little Use - The NOIWON call apparently contributes little of value to the emergency response to the terrorist attacks. Darrel Smith, who is working alongside Merkley in the ACI Watch at FAA headquarters, will tell the 9/11 Commission that he “does not remember any useful or significant information coming as a result of the NOIWON call.” [9/11 Commission, 7/13/2004] Captain Charles Leidig, the acting deputy director for operations in the NMCC throughout the attacks, will tell the Commission that he “recalled no situational awareness that came from the NOIWON call.” [9/11 Commission, 4/29/2004 pdf file] Gardner will say he “doesn’t remember specifically what was discussed” on the call. [9/11 Commission, 5/5/2004] FAA records will state, “It is believed that the [Department of Defense] received information” concerning the attacks over the NOIWON call, but the FAA “holds no records of that communication.” [Federal Aviation Administration, 9/11/2001]
Call Delays Establishing of NMCC's Conference - Furthermore, the NOIWON call delays the Pentagon’s response to the attacks. The NMCC’s usual first action in response to a crisis is to establish a “significant event conference” in order to gather and disseminate information from government agencies, and discuss what actions should be taken. However, the NOIWON call reportedly intervenes with the preparations for such a conference call. According to a 9/11 Commission memorandum, “The NMCC abandoned its attempt to convene a [significant event conference] so its watch officers could participate in the NOIWON conference.” [9/11 Commission, 7/21/2003 pdf file; 9/11 Commission, 6/17/2004] The significant event conference will therefore only commence at 9:29 a.m. (see 9:29 a.m.-9:34 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 37]
No Recording of Call - The NOIWON is described as “a dedicated secure telephone system with a conferencing capability for the rapid exchange and sharing of high interest and time-sensitive information between Washington-area operations centers.” [Government Executive, 6/1/2009] During breaking crises it is used by the major national security watch centers around Washington, including the NMCC and the National Military Joint Intelligence Center at the Pentagon, the State Department Operations Center, the State Department’s Bureau of Intelligence and Research, the CIA’s operations center, the NSA’s operations center, and the White House Situation Room. [Radi, 3/1997 pdf file] The 9/11 Commission will later request a transcript of the NOIWON call conducted on this day, but despite “multiple searches,” no recording of it will be found. [9/11 Commission, 8/22/2003; Stephen A. Cambone, 10/14/2003; 9/11 Commission, 4/16/2004]

Entity Tags: Darrel Smith, Bart Merkley, Charles Leidig, White House, Central Intelligence Agency, National Operations and Intelligence Watch Officer Network, Federal Aviation Administration, Patrick Gardner, National Military Command Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Russell Senate Office Building.The Russell Senate Office Building. [Source: Senate Photography Studio]Laura Bush, the president’s wife, spends time in the office of Senator Edward Kennedy (D-MA) after arriving at the Russell Senate Office Building on Capitol Hill, where she was originally scheduled to testify before the Senate education committee. [Bush, 2010, pp. 197-199] Bush was set to appear before the Senate Committee on Health, Education, Labor, and Pensions, which Kennedy chairs, at 10:00 a.m., to talk about early childhood education. [USA Today, 9/10/2001; CNN, 9/12/2001; CNN, 9/11/2002]
First Lady Arrives at Senate Building - She arrives at the Russell Senate Office Building at 9:16 a.m. [National Journal, 8/31/2002; Bush, 2010, pp. 198] Her Secret Service agents informed her of the first crash at the World Trade Center as she was getting into her limousine for the drive from the White House to Capitol Hill (see (8:55 a.m.) September 11, 2001) and told her about the second crash a couple of minutes before she arrives at the Russell Office Building (see (9:14 a.m.) September 11, 2001). [CNN, 9/11/2002; Bush, 2010, pp. 197-198] Kennedy, who has been informed of the attacks in New York, goes to greet Bush when she arrives. [CNN, 9/11/2002; Kennedy, 2009, pp. 492]
First Lady and Kennedy Discuss 'Mundane Things' - After Kennedy meets Bush, the two agree immediately to postpone the Senate hearing. [Us Weekly, 10/15/2001; Andersen, 2002, pp. 4] Instead of going to the hearing room, they go to Kennedy’s office, accompanied by members of Bush’s staff. [National Journal, 8/31/2002; Kessler, 2006, pp. 135] A television is on in the corner of the room, showing the coverage of the burning WTC towers. However, rather than focusing on the attacks in New York, Kennedy takes Bush on a tour of his office, pointing out various pictures, furniture, and pieces of memorabilia. He also presents her with a print of a painting he has done. [Bush, 2010, pp. 198] Bush will later recall that she and Kennedy talk about “mundane things,” such as the Capitol and the offices there. [CNN, 9/11/2002; Gerhart, 2004, pp. 162]
Senator Gregg Joins First Lady and Kennedy - After a time, they are joined by Senator Judd Gregg (R-NH), who is on the education committee and is a Bush family friend. While Gregg and Bush sit on couches in the office, Bush will recall, Kennedy continues “chatting about anything other than the horrific images unfolding on the tiny screen across the room.” Gregg will say: “I think Senator Kennedy was trying to distract everybody, keep us thinking about other things, maybe. But we were talking about some other items [besides the terrorist attacks], actually.” However, Bush keeps glancing at the television to see the coverage of the attacks. [CNN, 9/11/2002; Bush, 2010, pp. 198-199]
Secret Service Agents 'Frantically' Seek Details of Attacks - While the first lady is in Kennedy’s office, her Secret Service agents and senior staff “frantically worked their earpieces and cell phones to get a handle on the unfolding attacks,” according to Us Weekly magazine. Although those in the room aren’t catching everything about the attacks that is being shown on television, Bush will recall that they “knew what was happening because people kept coming in.” [Us Weekly, 10/15/2001] However, members of Bush’s staff have difficulty contacting others. Noelia Rodriguez, the first lady’s press secretary, will say, “Nobody could get a cell [phone call] to get through, and we took turns using the office phone.” [National Journal, 8/31/2002]
First Lady Works on Public Statement - The first lady and those with her watch President Bush delivering a short statement to the nation from the Emma E. Booker Elementary School in Sarasota, Florida, at 9:30 a.m. (see 9:30 a.m. September 11, 2001) on a small television on the desk of Kennedy’s receptionist. [White House, 9/11/2001; CNN, 9/12/2001; Bush, 2010, pp. 199] Although Jim Manley, Kennedy’s spokesman, initially tells reporters that the senators and the first lady will not be making any statements to the press, Kennedy subsequently decides they should. [Gerhart, 2004, pp. 161] Therefore, after watching the president’s statement, the first lady goes to a private room with Rodriguez and they start writing down what she will say. [National Journal, 8/31/2002] Kennedy, Gregg, and Bush will appear before the press at around 9:41 a.m. (see 9:41 a.m. September 11, 2001). [CNN, 9/11/2001; Bush, 2010, pp. 199]

Entity Tags: Judd Gregg, Jim Manley, Laura Bush, Edward M. (“Ted”) Kennedy, Noelia Rodriguez, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Frank Brogan.Frank Brogan. [Source: Publicity photo]The Secret Service allows President Bush to stay at the Emma E. Booker Elementary School in Sarasota, Florida, after a reading demonstration he was participating in has ended, even though he could be in danger at the school. [St. Petersburg Times, 7/4/2004; Politico Magazine, 9/9/2016] Bush has just left the classroom where the reading demonstration was held and entered a holding room next to it. There, he talks on the phone with officials in Washington, DC, and works on a statement to the nation that he wants to deliver before leaving the school (see (9:16 a.m.-9:29 a.m.) September 11, 2001). Members of his staff in the holding room apparently have little information about the terrorist attacks beyond what has been reported on television. They are in contact with the White House Situation Room but not the Pentagon and, according to the 9/11 Commission Report, “No one in the traveling party had any information during this time that other aircraft were hijacked or missing.” [Washington Times, 10/7/2002; 9/11 Commission, 7/24/2004, pp. 38-39] All the same, Secret Service agents and other personnel with the president are concerned that Bush could be in danger at the school, and some of them are worried that terrorists might attack the place (see (9:04 a.m.-9:33 a.m.) September 11, 2001). [Studies in Intelligence, 9/2006 pdf file; Politico Magazine, 9/9/2016]
Bush's Lead Agent Wants to Evacuate the President - Edward Marinzel, the head of Bush’s Secret Service detail, is “eager to get the president out of the school, to Air Force One, and airborne,” according to Karl Rove, Bush’s senior adviser. [Rove, 2010, pp. 251] He therefore approaches Bush and tells him, “We need to get you to Air Force One and get you airborne.” [Politico Magazine, 9/9/2016] However, his concern does not result in Bush being evacuated from the school right away. The Secret Service will later tell the 9/11 Commission that although its agents “were anxious to move the president to a safer location” while he was in the holding room, they “did not think it imperative for him to run out the door.” [9/11 Commission, 7/24/2004, pp. 39]
Chief of Staff Wants Bush to Give His Speech before Leaving - Andrew Card, Bush’s chief of staff, suggests that Bush should be allowed to give his speech to the nation from the school before leaving. He says that “we have a whole auditorium full, waiting for the next event”—meaning Bush’s speech—and there is “no imminent threat there in Sarasota,” according to Dave Wilkinson, assistant special agent in charge of the presidential protection division. The Secret Service therefore accepts a compromise and agrees that Bush can give his speech before leaving. [Politico Magazine, 9/9/2016]
Bush Should Be Taken to the 'Closest Secure Location' - Author Philip Melanson, an expert on the Secret Service, will criticize Bush’s Secret Service detail for failing to get the president away from the school immediately after the second hijacked plane crashed into the World Trade Center, at 9:03 a.m. (see 9:03 a.m. September 11, 2001). “With an unfolding terrorist attack, the procedure should have been to get the president to the closest secure location as quickly as possible, which clearly is not a school,” he will state. [St. Petersburg Times, 7/4/2004] Bush himself will comment on the situation while he is in the holding room, saying, “One thing for certain: I needed to get out of where I was.” [Sammon, 2002, pp. 93]
Bush Refuses to Leave - And yet the president refuses to leave the school at this time when he is urged to do so, according to Frank Brogan, lieutenant governor of Florida, who is in the holding room with him. “The Secret Service tried to get the president to return to Air Force One immediately,” Brogan will state, “but he refused, saying he was committed to staying on the ground long enough to write a statement about what was happening, read it to the nation, and lead a moment of silence for the victims.” [University Press, 9/18/2003] Bush “was courageously insistent about remaining on the ground to make a statement to the people of America,” Brogan will comment. [South Florida Sun-Sentinel, 9/11/2011] Bush will give his speech to the nation, which will be broadcast live on television, from the school library at 9:30 a.m. (see 9:30 a.m. September 11, 2001). [White House, 9/11/2001; Bohn, 2015, pp. 215] He will finally leave the school at around 9:35 a.m. (see (9:34 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: Edward Marinzel, Frank Brogan, George W. Bush, US Secret Service, Andrew Card, Karl C. Rove, Dave Wilkinson, Philip Melanson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bush in a holding room before giving his speech. Communications director Dan Bartlett points to the TV, and the clock reads 9:25. 
Bush in a holding room before giving his speech. Communications director Dan Bartlett points to the TV, and the clock reads 9:25. [Source: White House]After leaving the Booker Elementary School classroom, President Bush returns to an adjacent holding room where he is briefed by his staff, and gets his first look at the footage of the burning World Trade Center on a television that has been set up there. He instructs his press secretary, Ari Fleischer, to take notes to create an accurate accounting of events. According to some accounts, he speaks on the phone with Vice President Dick Cheney who is at the White House, and they both agree that terrorists are probably behind the attacks. [Sammon, 2002, pp. 92-93; Daily Mail, 9/8/2002; 9/11 Commission, 7/24/2004, pp. 39] But White House adviser Karl Rove, who is also in the holding room, will later tell NBC News that Bush is unable to reach Cheney because the vice president is being moved from his office to the White House bunker at this time. [MSNBC, 9/11/2002] The president speaks with New York Governor George Pataki and FBI Director Robert Mueller. Bush learns from Mueller that the planes that hit the WTC were commercial American aircraft, and at least one of them had apparently been hijacked after leaving Boston. According to some accounts, Bush also speaks with National Security Adviser Condoleezza Rice around this time. However, Rice herself will later suggest otherwise (see (9:45 a.m.) September 11, 2001). [Sammon, 2002, pp. 93-94; Daily Mail, 9/8/2002; St. Petersburg Times, 9/8/2002; 9/11 Commission, 7/24/2004, pp. 39] Fleischer and White House communications director Dan Bartlett quickly draft a statement for the president to deliver in the school’s library, which Bush rewords, scribbling three sheets of notes. Bush will deliver this at 9:30 a.m. (see 9:30 a.m. September 11, 2001). While he works on the statement, Bush briefly glances at the unfolding horror on the television. Turning to his aides in the room, he declares, “We’re at war.” [Sammon, 2002, pp. 94; Albuquerque Tribune, 9/10/2002] According to the 9/11 Commission, the focus at the present time is on the president’s statement to the nation, and the only decision made by Bush’s traveling party is to return to Washington. [9/11 Commission, 7/24/2004, pp. 39] Bush will later claim that he makes no major decisions in response to the crisis until after Air Force One takes off at around 9:55 a.m. (see (Shortly After 9:56 a.m.) September 11, 2001). [Washington Post, 1/27/2002]

Entity Tags: George E. Pataki, Dan Bartlett, Condoleezza Rice, Richard (“Dick”) Cheney, George W. Bush, Ari Fleischer, Robert S. Mueller III, Karl C. Rove

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Brian Wilson.Brian Wilson. [Source: Publicity photo]There is apparently no increase in the level of security at the Capitol building in Washington, DC, even though First Lady Laura Bush has arrived at the nearby Russell Senate Office Building and more than 10 minutes have passed since a second plane hit the World Trade Center. [Gilbert et al., 2002, pp. 64; 9/11 Commission, 7/24/2004, pp. 8; Bush, 2010, pp. 198] At 9:16 a.m., Bush arrived at the Russell Senate Office Building, located just north of the Capitol building, where she was scheduled to testify before a Senate committee at 10:00 a.m. [USA Today, 9/10/2001; CNN, 9/12/2001; Bush, 2010, pp. 198]
Reporter Sees No Signs of Increased Security - The first lady is considered one of the nation’s “most visible targets,” and, as one of the Secret Service’s “permanent protectees,” like the president, she has a detail of special agents assigned to her. [US Department of the Treasury, 5/8/2001; Office of Management and Budget, 7/2001, pp. 82 pdf file; United States Secret Service, 2002] And yet, even though Bush has arrived on Capitol Hill, and over 10 minutes have passed since the second aircraft hit the WTC (see 9:03 a.m. September 11, 2001), there is apparently no increase in the level of security at the Capitol building. Fox News correspondent Brian Wilson will later recall that when reporting from the Capitol building around this time, he is “talking about the first lady being in the Capitol and saying that I had not seen any signs of tighter security in the building.”
Reporter Surprised at Plan to Hold a Photo Op - Wilson is also surprised that, although the Senate hearing Bush was scheduled to attend has been canceled, the first lady is still going to make a public appearance. He will comment that “they were (incredibly) trying to set up a brief photo opportunity.” [Gilbert et al., 2002, pp. 64; 9/11 Commission, 7/24/2004, pp. 8] (Wilson is presumably referring to Laura Bush’s appearance before reporters and cameras alongside Senators Edward Kennedy (D-MA) and Judd Gregg (R-NH), which takes place at 9:41 a.m. (see 9:41 a.m. September 11, 2001). [Associated Press, 9/11/2001; CNN, 9/11/2001; Bush, 2010, pp. 199] )
Capitol Evacuated Later On - The Capitol building will only be evacuated at 9:48 a.m., apparently in response to reports of a plane heading toward it (see 9:48 a.m. September 11, 2001). [Associated Press, 9/11/2001; Associated Press, 8/21/2002; CNN, 9/11/2006] The first lady will only be taken away from the Russell Office Building to a “secure location” by members of the Secret Service at 10:10 a.m. (see (10:10 a.m.-10:55 a.m.) September 11, 2001). [Associated Press, 9/11/2001; National Journal, 8/31/2002; Bush, 2010, pp. 200]

Entity Tags: Brian Wilson, Laura Bush, US Capitol building

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A meeting is held in the office of Carl Truscott, the Secret Service special agent in charge of the presidential protective division (PPD), during which Truscott and three other senior Secret Service agents discuss security enhancements at the White House. Truscott, who is responsible for the overall security of the White House, will later say that he contacted the three other agents after watching “the CNN broadcast of the aircraft crashing into the World Trade Center,” and asked them to come to his office in the Eisenhower Executive Office Building, next to the White House (see (After 8:48 a.m.) September 11, 2001). The names of these agents are unstated, but they are a deputy special agent in charge of the PPD, an assistant to the special agent in charge of the PPD, and an assistant division chief of the Secret Service’s technical security division. Their meeting begins at “approximately 9:18 a.m.,” according to Truscott. [United States Secret Service, 10/1/2001]
Agents Discuss Measures to Increase Security - Truscott and the other agents briefly discuss the Secret Service assets that have so far been deployed in response to the crisis. [United States Secret Service, 9/12/2001] Issues that are addressed during the meeting, according to Truscott, include placing counter-sniper support on the White House; placing counter-surveillance units near the White House; opening the Emergency Operations Center; increasing the number of emergency response teams; increasing technical security division support; providing counter-assault team support to First Lady Laura Bush’s Secret Service detail at the US Capitol building; providing protection for National Security Adviser Condoleezza Rice; and alerting the Army Corps of Engineers structural collapse team.
Agent Learns of Aircraft Approaching Washington - While the meeting is taking place, Truscott receives a call from Danny Spriggs, an agent at the Secret Service’s headquarters in Washington, DC, informing him that a suspicious aircraft is flying toward the capital (see (Shortly After 9:35 a.m.) September 11, 2001). And while he is on the phone with Spriggs, Truscott receives a call from a “White House security representative.” During that call, Truscott instructs the security representative to evacuate the White House. [United States Secret Service, 10/1/2001] (The White House will begin evacuating at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Associated Press, 2001 pdf file; CNN, 9/12/2001] )
Agent Suggests Going to White House Bunker - At some point, Truscott suggests that those at the meeting go to the Presidential Emergency Operations Center (PEOC), a bunker below the White House. Truscott will subsequently head to the PEOC. Apparently at least one other person at the meeting—the assistant division chief of the technical security division—will head there with him. [United States Secret Service, 9/12/2001] On his way to the PEOC, Truscott will meet Rice in the White House Situation Room and accompany her down to the PEOC (see (9:45 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001] Presumably as a result of the meeting in Truscott’s office, the Secret Service will implement “a number of security enhancements around the White House complex,” according to the 9/11 Commission Report (see (After 9:18 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 35-36]

Entity Tags: US Secret Service, Carlton Danny Spriggs, Carl Truscott

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s New England regional office calls the FAA’s Herndon Command Center, and asks it to tell Cleveland Center to contact Delta Air Lines Flight 1989 and advise it to use extra cockpit security. The reason the New England regional office makes this request is unclear. [9/11 Commission, 7/24/2004, pp. 10] As the 9/11 Commission will describe, apparently in response to the request, “[A]t 9:19 the FAA… Command Center in Herndon ordered controllers to send a cockpit warning to Delta 1989 because, like American 11 and United 175, it was a transcontinental flight departing Boston’s Logan Airport.” [9/11 Commission, 7/24/2004, pp. 455] Minutes earlier, the FAA’s Boston Center asked the Command Center to contact the nation’s FAA centers and instruct them to tell all airborne aircraft to increase their cockpit security (see (9:15 a.m.) September 11, 2001). The Command Center’s instruction to air traffic controllers about Delta 1989 is apparently an exception, as the 9/11 Commission will say it found “no evidence to suggest that the Command Center acted on this request.” [9/11 Commission, 7/24/2004, pp. 23; 9/11 Commission, 8/26/2004, pp. 25-26] Delta 1989 will subsequently be mistakenly reported as having been hijacked (see (9:28 a.m.-9:33 a.m.) September 11, 2001 and 9:39 a.m. September 11, 2001). [USA Today, 8/13/2002; Vanity Fair, 8/1/2006]

Entity Tags: Federal Aviation Administration, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Members of the Secret Service’s uniformed division.Members of the Secret Service’s uniformed division. [Source: Joe Marquette / Associated Press]The Secret Service begins implementing a number of security enhancements around the White House complex. [9/11 Commission, 7/24/2004, pp. 35-36] The measures are apparently being implemented on the orders of a number of senior Secret Service agents who have been meeting in the office of Carl Truscott, the special agent in charge of the presidential protective division, who is responsible for the overall security of the White House (see (9:18 a.m.) September 11, 2001). During that meeting, according to Truscott, the agents have discussed “security enhancements at the White House,” such as “placing counter-sniper support on the White House” and “placing counter-surveillance units near the White House.” [United States Secret Service, 10/1/2001] The officials who ordered the security enhancements “did not know that there were additional hijacked aircraft or that one such aircraft was en route to Washington,” according to the 9/11 Commission Report. The measures are simply “precautionary steps taken because of the strikes in New York.” [9/11 Commission, 7/24/2004, pp. 36] However, once the Secret Service has established a perimeter around the White House, its uniformed division officers are ordered “to stow their submachine guns out of sight,” according to US News and World Report, because officials fear that they look too “militaristic.” The uniformed division officers are furious about this. “All we were left with were our pistols,” one of them will later complain. [US News and World Report, 12/1/2002] The security enhancements are initiated after 9:03 a.m., when the second plane hit the World Trade Center, according to the 9/11 Commission Report (see 9:03 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 35-36] However, the meeting of senior Secret Service agents during which the measures were discussed began at around 9:18 a.m., according to Truscott, which would indicate that the measures are initiated some time after 9:18 a.m. [United States Secret Service, 10/1/2001] Furthermore, the Secret Service will only order that the White House be evacuated at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Associated Press, 2001 pdf file; CNN, 9/12/2001]

Entity Tags: US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Fire Chief Ray Downey is on the corner of West Street and Vesey Street, where the chiefs in charge of the response at the WTC have gathered to survey the scene. [Downey, 2004, pp. 233] Downey is the head of the New York Fire Department’s Special Operations Command, where he has pioneered techniques for responding to terrorist attacks. [CBS News, 9/11/2006] Reportedly, he had felt certain that a big attack on American soil was due. Worst in his mind had been “a situation in which there was a secondary device timed to explode after rescuers had rushed to the scene” of a terrorist attack. As he now checks in with the fire chiefs who are trying to put together a response plan, he tells them “he is worried about secondary devices in the towers, explosive devices that could hurt the firemen.” [Downey, 2004, pp. 224 and 233] Shortly after the South Tower comes down, Downey will in fact say he thought bombs in the building had caused it to collapse (see Shortly After 9:59 a.m. September 11, 2001). [City of New York, 12/6/2001] He will be killed when the North Tower collapses at 10:28 a.m. [New York Times, 9/9/2005]

Entity Tags: Ray Downey

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Shortly before the Pentagon is attacked, firefighters with the Metropolitan Washington Airports Authority (MWAA) respond to a multiple vehicle car crash at the upper level of Terminal B of Reagan National Airport, which is less than a mile from the Pentagon. Captain Michael Defina, the acting shift commander, has seen the World Trade Center attacks on television and, although the airport is not on alert, he later claims he has a feeling that Washington could be another terrorist target. Although the shift commander doesn’t usually respond to motor vehicle accidents, Defina accompanies the rescue engine and medic unit to the crash at Terminal B because, he says, “something didn’t sound right about it.” He then hears a “dull roar” when the Pentagon is struck, and turns to see smoke rising above it. [NFPA Journal, 11/1/2001; JEMS, 4/2002 pdf file] Fire Communications initially tells him that a Boeing 757 crashed off the end of Runway 1-19 at Reagan Airport. This report is soon corrected, and the MWAA is directed to respond to the Pentagon attack. It has substantial resources for this, including two foam units and two mass casualty units. MWAA has authority to automatically respond to plane crashes within 5 miles of Reagan Airport, so two of its heavy rescue units self-dispatch to the Pentagon. Its fire and medical units arrive at the crash site within 5 minutes of the attack. [US Department of Health and Human Services, 7/2002, pp. A6-A7 pdf file] The Airports Authority firefighters are able to set up directly in front of the impact hole, and their foam units knock down much of the fire within seven minutes of arriving. [NFPA Journal, 11/1/2001]

Entity Tags: Metropolitan Washington Airports Authority, Michael Defina

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Transportation Secretary Norman Mineta. 
Transportation Secretary Norman Mineta. [Source: US Department of Transportation]Transportation Secretary Norman Mineta arrives at the White House bunker—the Presidential Emergency Operations Center (PEOC)—containing Vice President Dick Cheney and others. Mineta will tell NBC News that he arrives there at “probably about 9:27,” though he later says to the 9/11 Commission that he arrives at “about 9:20 a.m.” He also later recalls that Cheney is already there when he arrives. [MSNBC, 9/11/2002; 9/11 Commission, 5/23/2003; St. Petersburg Times, 7/4/2004; Academy of Achievement, 6/3/2006] This supports accounts of Cheney reaching the bunker not long after the second WTC crash (see (Shortly After 9:03 a.m.) September 11, 2001). Questioned about this in 2007 by an activist group, Mineta will confirm that Cheney was “absolutely… already there” in the PEOC when he arrived, and that “This was before American Airlines [Flight 77] went into the Pentagon,” which happens at 9:37. Yet, while admitting there is “conflicting evidence about when the vice president arrived” in the PEOC, the 9/11 Commission will conclude that the “vice president arrived in the room shortly before 10:00, perhaps at 9:58.” Mineta also later claims that when he arrives in the PEOC, Mrs. Lynne Cheney, the wife of the vice president, is already there. Yet the 9/11 Commission will claim she only arrives at the White House at 9:52 (see (9:55 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 40; 911truthseattle (.org), 6/26/2007] Once in the PEOC, Mineta establishes open phone lines with his office at the Department of Transportation and with the FAA Operations Center. [Academy of Achievement, 6/3/2006]

Entity Tags: Lynne Cheney, Richard (“Dick”) Cheney, Norman Mineta

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA sets up a hijacking teleconference with several agencies, including the Defense Department. This is almost one hour after the FAA’s Boston flight control began notifying the chain of command (see 8:25 a.m. September 11, 2001) and notified other flight control centers about the first hijacking at 8:25 a.m. (see 8:25 a.m. September 11, 2001). According to the Acting FAA Deputy Administrator Monte Belger, this teleconference (called the “hijack net”) is “the fundamental primary source of information between the FAA, [Defense Department], FBI, Secret Service, and… other agencies.” Yet even after the delay in setting it up, FAA and Defense Department participants later claim it plays no role in coordinating the response to the hijackings. The 9/11 Commission says, “The NMCC [National Military Command Center inside the Pentagon] officer who participated told us that the call was monitored only periodically because the information was sporadic, it was of little value, and there were other important tasks. The FAA manager of the teleconference also remembered that the military participated only briefly before the Pentagon was hit.” [9/11 Commission, 6/17/2004; 9/11 Commission, 7/24/2004, pp. 36] According to a statement provided by the FAA to the 9/11 Commission in 2003, this teleconference began significantly earlier—“[w]ithin minutes after the first aircraft hit the World Trade Center” (see (8:50 a.m.) September 11, 2001). [9/11 Commission, 5/23/2003]

Entity Tags: Federal Aviation Administration, Monte Belger, US Department of Defense, 9/11 Commission

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Alan Wallace.Alan Wallace. [Source: Michael Norris]A fire chief calls his firefighters who are manning the fire station at the Pentagon’s heliport, and warns them that there could be more attacks, and Washington could be a target. [First Due News, 4/17/2003; Creed and Newman, 2008, pp. 20-21] Chief Charles Campbell works with the fire department at Fort Myer, an army base 1.5 miles northwest of the Pentagon, which sends three of its firefighters each day to man the fire station at the Pentagon heliport. [Pentagram, 11/2/2001] Campbell calls the station to make sure his firefighters there—Alan Wallace, Mark Skipper, and Dennis Young—are aware of what is going on in New York. He tells them, “These were intentional acts of terrorism.” He speaks “to each of the three firefighters, making sure they [are] all on their toes and ready to respond to an unexpected incident.” Wallace will recall that Campbell “wanted to be sure we were aware of everything going on around the fire station.” Campbell says there could be more attacks, and that “If it had happened in New York, it could happen in Washington.” As Wallace recalls, Campbell says “Washington, DC could very well be a target and if that happened, our fire truck could be dispatched to an incident.” [First Due News, 4/17/2003; Creed and Newman, 2008, pp. 20-21] Yet, while Campbell believes an attack on Washington is likely, neither the Pentagon nor any government buildings in Washington will be evacuated before the Pentagon is hit at 9:37 (see Before 9:37 a.m. September 11, 2001 and Before 9:37 a.m. September 11, 2001). [CNN, 9/16/2001] The Fort Myer firefighters will narrowly escape suffering serious injuries when the Pentagon attack occurs (see 9:37 a.m. September 11, 2001). [Pentagram, 11/2/2001]

Entity Tags: Charles Campbell, Dennis Young, Alan Wallace, Mark Skipper

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to the 9/11 Commission, the FAA’s Indianapolis Center, which was monitoring Flight 77 when it disappeared from radar (see 8:56 a.m. September 11, 2001 and (8:56 a.m.-9:05 a.m.) September 11, 2001), has learned by 9:20 a.m. that there are “other hijacked aircraft,” and begins “to doubt its initial assumption that American 77 had crashed.” [9/11 Commission, 7/24/2004, pp. 24] In fact, a transcript of air traffic controller communications will show that the Indianapolis Center was informed of the Flight 11 hijacking, and that two planes had hit the World Trade Center, at 9:09 a.m. (see 9:09 a.m. September 11, 2001); five minutes later, it received confirmation of the Flight 11 hijacking (see 9:14 a.m. September 11, 2001). [New York Times, 10/16/2001] And television networks have been covering the crashes in New York since as early as 8:48 a.m. (see 8:48 a.m. September 11, 2001). [Bamford, 2004, pp. 16-17]
Other Facilities Notified - The manager at the Indianapolis Center now discusses the concern that Flight 77 may not have crashed with the FAA’s Command Center in Herndon, Virginia. This discussion prompts the Command Center to notify some FAA field facilities that Flight 77 is lost. [9/11 Commission, 8/26/2004, pp. 32] Also at around 9:20, the Indianapolis Center operations manager contacts the FAA’s Chicago Center. He advises its operations manager of his concern that Flight 77 may have been hijacked, and says to be on the lookout, based on the events that have occurred in New York. [Federal Aviation Administration, 9/17/2001 pdf file] By 9:21, according to the 9/11 Commission, the FAA “Command Center, some FAA field facilities, and American Airlines had started to search for American 77. They feared it had been hijacked.” [9/11 Commission, 7/24/2004, pp. 24-25]

Entity Tags: Chicago flight control, Federal Aviation Administration, Indianapolis Air Route Traffic Control Center, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Barbara Olson.Barbara Olson. [Source: Richard Eillis/ Getty Images]A passenger on Flight 77, Barbara Olson, calls her husband, Theodore (Ted) Olson, who is solicitor general at the Justice Department. [San Francisco Chronicle, 7/23/2004] Ted Olson is in his Justice Department office watching news of the attacks on the World Trade Center on television when his wife calls. A few days later, he will recall: “She told me that she had been herded to the back of the plane. She mentioned that they had used knives and box cutters to hijack the plane. She mentioned that the pilot had announced that the plane had been hijacked.” [CNN, 9/14/2001] He tells her that two planes have hit the WTC. [Daily Telegraph, 3/5/2002] Barbara Olson says she feels nobody is taking charge. [CNN, 9/12/2001] Ted Olson doesn’t know if she is near the pilots, but at one point she asks: “What shall I tell the pilot? What can I tell the pilot to do?” [CNN, 9/14/2001] Then the call is cut off without warning. [Newsweek, 9/28/2001]
Ted Olson's Recollections Vague - Ted Olson’s recollection of the call’s timing will be extremely vague. He will say the call “must have been 9:15 [a.m.] or 9:30 [a.m.]. Someone would have to reconstruct the time for me.” [CNN, 9/14/2001] Other accounts place the call around 9:25 a.m. [Miami Herald, 9/14/2001; New York Times, 9/15/2001; Washington Post, 9/21/2001] The call is said to last about a minute. [Washington Post, 9/12/2001] By some accounts, Ted Olson’s message to his wife, that planes have hit the WTC, comes later, in a second phone call. [Washington Post, 9/21/2001] According to one account, Barbara Olson calls her husband from inside a bathroom. [Evening Standard, 9/12/2001] But in another, she is near a pilot, and in yet another she is near two pilots. [Boston Globe, 11/23/2001]
Conflicting Accounts of Type of Phone Used - Ted Olson’s accounts of how his wife makes her calls are also conflicting. Three days after 9/11, he will say: “I found out later that she was having, for some reason, to call collect and was having trouble getting through. You know how it is to get through to a government institution when you’re calling collect.” He says he doesn’t know what kind of phone she uses, but he has “assumed that it must have been on the airplane phone, and that she somehow didn’t have access to her credit cards. Otherwise, she would have used her cell phone and called me.” [Hannity & Colmes, 9/14/2001] Why Barbara Olson would have needed access to her credit cards to call him on her cell phone is not explained. However, in another interview on the same day, Ted Olson will say his wife uses a cell phone and her call may be cut off “because the signals from cell phones coming from airplanes don’t work that well.” [CNN, 9/14/2001] Six months later, he will claim she calls collect, “using the phone in the passengers’ seats.” [Daily Telegraph, 3/5/2002] However, it is not possible to call on seatback phones, collect or otherwise, without a credit card, which would render making a collect call moot. Many other details in Ted Olson’s accounts are conflicting, and he will fault his memory and say he “tends to mix the two [calls from his wife] up because of the emotion of the events.” [CNN, 9/14/2001]
Call Supposedly Made through Secretary - According to official reports, Barbara Olson is able to reach her husband through a secretary, Lori Lynn Keyton, twice, at around 9:15 a.m. The first call is collect and comes through a live operator, while the second is direct. [Federal Bureau of Investigation, 9/11/2001 pdf file; Federal Bureau of Investigation, 9/14/2001; 9/11 Commission, 5/20/2004]

Entity Tags: Barbara Olson, Lori Lynn Keyton, Theodore (“Ted”) Olson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The White House begins slowly evacuating around this time, according to some accounts. In a 9:52 a.m. report, CNN White House correspondent John King will state that “about 30 minutes ago,” the White House had begun “slowly evacuating.” [CNN, 9/11/2001] White House pastry chef Roland Mesnier will write in his 2006 memoirs that the evacuation begins at “exactly 9:18.” At this time, Secret Service agents tell Mesnier to “go out, right now,” because, Mesnier is told, “a plane was targeting the White House and would be there soon.” [Mesnier and Malard, 2006, pp. 361] The evacuation proceeds in an orderly fashion. But later on, around 9:45 a.m., those evacuating will be ordered to run (see (9:45 a.m.) September 11, 2001). [CNN, 9/11/2001]

Entity Tags: John King, US Secret Service, Roland Mesnier

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Arthur Eberhart.Arthur Eberhart. [Source: Spc. Edgar R. Gonzalez]In a government report analyzing the effectiveness of rescue worker response to the Pentagon crash, it is mentioned that, “At about 9:20 a.m., the WFO [FBI Washington Field Office] Command Center [is] notified that American Airlines Flight 77 had been hijacked shortly after takeoff from Washington Dulles International Airport. [Special Agent in Charge Arthur] Eberhart dispatche[s] a team of 50 agents to investigate the Dulles hijacking and provide additional security to prevent another. He sen[ds] a second team to Ronald Reagan Washington National Airport as a precautionary step. At the WFO Command Center, Supervisory Special Agent (SSA) Jim Rice [is] on the telephone with the Pentagon when Flight 77 crashe[s] into the building.” [US Department of Health & Human Services, 7/2002, pp. C-55] Yet according to the 9/11 Commission, NORAD is not told that Flight 77 had been hijacked at this time or any time before it crashes. However, the FAA has claimed they officially warned NORAD at 9:24 a.m. (see (9:24 a.m.) September 11, 2001) and informally warned them even earlier (see (9:24 a.m.) September 11, 2001).

Entity Tags: North American Aerospace Defense Command, Arthur Eberhart, US Department of Defense, Federal Aviation Administration, Albert T. Church III, Ronald Reagan Washington National Airport, FBI Washington Field Office

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Monte BelgerMonte Belger [Source: FAA]At 9:20 a.m. (or earlier, according to some accounts), the FAA set up a hijacking teleconference with several agencies (see (9:20 a.m.) September 11, 2001). FAA records indicate that the National Military Command Center within the Pentagon was included in the communication network “no later than 9:20 a.m.” [9/11 Commission, 6/17/2004 pdf file] Yet at some point later in the morning, Acting FAA Deputy Administrator Monte Belger becomes aware that the military is not involved in the teleconference in any meaningful way. Presumably referring to tape recordings of the FAA headquarters, 9/11 Commissioner Jamie Gorelick will later say to Belger, “We heard some rather colorful language came from your mouth at that point.” The absence of the NMCC from the teleconference is unusual. Belger says, “I’ve lived through dozens of hijackings in my 30-year FAA career… and [the NMCC] were always there. They were always on the net, and were always listening in with everybody else.” He adds, “The most frustrating after-the-fact scenario for me to understand is to explain… the communication link on that morning between the FAA operations center and the NMCC.… I know how it’s supposed to work, but… it’s still a little frustrating for me to understand how it actually did work on that day.” [9/11 Commission, 6/17/2004; 9/11 Commission, 7/24/2004, pp. 36]

Entity Tags: Monte Belger, National Military Command Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The air traffic control tower at Dulles International Airport.The air traffic control tower at Dulles International Airport. [Source: Metropolitan Washington Airports Authority]The FAA’s Herndon Command Center informs a supervisor at the Terminal Radar Approach Control (TRACON) at Washington Dulles International Airport that the FAA has lost contact with American Airlines Flight 77 and is trying to locate it. The Dulles TRACON then informs its air traffic controllers that a commercial aircraft is missing, and instructs them to look for primary targets on their radar screens. [9/11 Commission, 7/24/2004, pp. 25; 9/11 Commission, 8/26/2004, pp. 32] (A primary target is a radar track that provides an aircraft’s position and speed, but not its altitude, and which can still be viewed when the plane’s transponder has been turned off. [Washington Post, 9/11/2001; Salon, 9/10/2004] ) Dulles Airport is located 26 miles west of Washington, DC, and 22 miles from the Pentagon. [New York Times, 6/19/1994; USA Today, 9/13/2001] According to the 9/11 Commission, controllers at its TRACON will locate an unidentified aircraft on their radar screens at 9:32 (see 9:32 a.m. September 11, 2001), although other accounts will suggest they locate the target slightly earlier (see (Between 9:25 a.m. and 9:30 a.m.) September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 8/26/2004, pp. 33]

Entity Tags: Washington Dulles International Airport, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Managers from American Airlines and United Airlines are added by the FAA to a teleconference, but they receive no guidance from top government officials on what to do. According to author Lynn Spencer, at some point after the second aircraft hit the World Trade Center, the executives from the two airlines are “quickly on the phone to FAA headquarters and the FAA Command Center.” They are brought into “a conference call that has now been set up with Secretary of Transportation Norman Mineta and Vice President Dick Cheney at the White House. The airline executives inform the secretary that they are each dealing with additional aircraft that they are unable to contact. They seek guidance, but there is none.… The nation is under attack, but there is no plan in place, and no guidance is forthcoming from the top as the crisis escalates.” [Spencer, 2008, pp. 109] The time when the airline executives join the teleconference is unclear. In Spencer’s account, she places it after United Airlines dispatchers have warned their aircraft to secure their cockpits (see (Shortly After 9:21 a.m.) September 11, 2001), which would mean some time after 9:21. [9/11 Commission, 8/26/2004, pp. 37; Spencer, 2008, pp. 109] But Spencer also says that, when the executives join the conference, the “president is still reading to children in a Florida school room” (see (9:08 a.m.-9:13 a.m.) September 11, 2001), which would be roughly between 9:05 and 9:15. [9/11 Commission, 7/24/2004, pp. 38-39; Spencer, 2008, pp. 109] If Norman Mineta is already participating in the teleconference when the airline executives join it, the time would have to be after around 9:20, which is when Mineta later says he arrived at the Presidential Emergency Operations Center (PEOC) below the White House (see (Between 9:20 a.m. and 9:27 a.m.) September 11, 2001). [9/11 Commission, 5/23/2003] And Cheney, who Spencer also says is participating in the teleconference when the executives join it, arrives at the PEOC as late as 9:58, according to the 9/11 Commission, although other accounts indicate he arrives there much earlier than this (see (Shortly After 9:03 a.m.) September 11, 2001). [ABC News, 9/14/2002; 9/11 Commission, 7/24/2004, pp. 40] According to the Wall Street Journal, American Airlines president Don Carty and United Airlines CEO Jim Goodwin are talking on the phone with Mineta (presumably over the conference call) about five minutes before the FAA shuts down all US airspace (see (9:45 a.m.) September 11, 2001), which would mean they are participating in the teleconference by around 9:40 a.m. [US Congress. House. Committee On Transportation And Infrastructure, 9/21/2001; Wall Street Journal, 10/15/2001]

Entity Tags: Federal Aviation Administration, Don Carty, United Airlines, Norman Mineta, Richard (“Dick”) Cheney, American Airlines, Jim Goodwin

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Great Lakes Regional Operations Center notifies the Operations Center at FAA’s Washington headquarters of the simultaneous loss of radar identification and radar communications with Flight 77. [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 8/26/2004, pp. 32] This is almost 30 minutes after this loss of contact occurred (see 8:56 a.m. September 11, 2001), and 15 minutes after the Great Lakes regional center was informed of it (see 9:09 a.m. September 11, 2001).

Entity Tags: Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to the 9/11 Commission, the FAA Command Center advises FAA headquarters that American 77 is lost in Indianapolis flight control’s airspace, that Indianapolis has no primary radar track, and is looking for the aircraft. [9/11 Commission, 6/17/2004] When exactly the Command Center first learned that Flight 77 was lost is unclear. The earliest time reported by the 9/11 Commission is when an American Airlines employee mentioned it when calling the center at 9:16 a.m. (see 9:16 a.m.-9:18 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 24] American Airlines headquarters was notified of the loss of contact with Flight 77 before 9:00 a.m. (see 8:58 a.m. September 11, 2001), but had mistakenly thought this was the aircraft that hit the second WTC tower minutes later (see 9:08 a.m. September 11, 2001).

Entity Tags: Federal Aviation Administration, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Todd Lewis.Todd Lewis. [Source: NBC]After air traffic controllers at Washington Dulles International Airport notice an unidentified aircraft, later determined to be Flight 77, approaching Washington on their radar screens (see (Between 9:25 a.m. and 9:30 a.m.) September 11, 2001 and 9:32 a.m. September 11, 2001), they initially think it is a military fighter plane, due to its high speed and the way it is being flown. [ABC News, 10/24/2001; 9/11 Commission, 7/24/2004, pp. 9] Yet the alleged hijacker pilot of Flight 77 has been known for his poor flying skills. [Washington Post, 9/30/2001; New York Times, 5/4/2002]
Aircraft Performs Elaborate Maneuver - The Dulles controllers are unable to identify the plane because its transponder—which transmits identifying information about an aircraft to radar screens—has been turned off (see 8:56 a.m. September 11, 2001). [Washington Post, 9/11/2001; Washington Post, 9/12/2001] It is flying at almost 500 miles per hour while approaching Washington, and then performs a rapid downward spiral, “dropping the last 7,000 feet in two and a half minutes,” before hitting the Pentagon (see 9:34 a.m.- 9:37 a.m. September 11, 2001). [CBS News, 9/21/2001; USA Today, 8/13/2002]
Moving 'Like a Military Aircraft' - Controller Danielle O’Brien will later recall: “The speed, the maneuverability, the way that he turned, we all thought in the radar room, all of us experienced air traffic controllers, that that was a military plane. You don’t fly a 757 in that manner. It’s unsafe.” [ABC News, 10/24/2001] Another controller, Todd Lewis, will recall: “[N]obody knew that was a commercial flight at the time. Nobody knew that was American 77.… I thought it was a military flight. I thought that Langley [Air Force Base] had scrambled some fighters and maybe one of them got up there.… It was moving very fast, like a military aircraft might move at a low altitude.” [MSNBC, 9/11/2002]
Alleged Pilot 'Could Not Fly at All' - Yet many people who have met Hani Hanjour, the hijacker allegedly at the controls of Flight 77, considered him to be a very poor pilot (see October 1996-December 1997, 1998, February 8-March 12, 2001, and (April-July 2001)). Just a month previously, an airport refused to rent him a single-engine Cessna plane because instructors there found his flying skills so weak (see Mid-August 2001). [Gazette (Greenbelt), 9/21/2001; Newsday, 9/23/2001] And an employee at a flight school Hanjour attended earlier in the year will later comment: “I’m still to this day amazed that he could have flown into the Pentagon. He could not fly at all” (see January-February 2001). [New York Times, 5/4/2002]

Entity Tags: Hani Hanjour, Todd Lewis, Danielle O’Brien, Washington Dulles International Airport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to an FAA report, between 9:25 a.m. and 9:30 a.m., air traffic controllers at the Terminal Radar Approach Control (TRACON) at Washington Dulles International Airport notice an unidentified blip, later identified to be Flight 77, on their radar screens. This is several minutes earlier than the 9/11 Commission will claim they notice it. [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 9]
Plane Flying East at High Speed - The TRACON at Dulles Airport, which is about 22 miles west of the Pentagon, learned several minutes earlier that the FAA had lost contact with Flight 77. It then advised its controllers to look out for “primary targets” (see 9:21 a.m. September 11, 2001). [USA Today, 9/13/2001; Navy Times, 9/22/2001; 9/11 Commission, 8/26/2004, pp. 32] These are radar tracks that can still be viewed when a plane’s transponder has been turned off. [Salon, 9/10/2004] Several of the facility’s controllers now observe a primary radar target heading eastbound toward Washington at high speed, almost 500 miles per hour. Although the aircraft has no transponder signal to identify it, it is later determined to be Flight 77. [Federal Aviation Administration, 9/17/2001 pdf file; USA Today, 8/13/2002]
Conflicting Times - According to the 9/11 Commission Report, the Dulles TRACON controllers only notice this aircraft at 9:32 a.m. (see 9:32 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 9] The FAA report, which is published less than a week after 9/11, will state that its time of between 9:25 and 9:30 is “approximate, based on personnel statements from Dulles Terminal Radar Approach Control.” [Federal Aviation Administration, 9/17/2001 pdf file] But this earlier time will receive some corroboration from a report in USA Today, which states that the FAA’s Command Center is notified by a Dulles controller of the unidentified aircraft at “just before 9:30 a.m.” [USA Today, 8/13/2002] Furthermore, Transportation Secretary Norman Mineta, who is currently at the White House, will tell the 9/11 Commission that at “about 9:25 or 9:26” he overhears someone warning Vice President Dick Cheney of an aircraft approaching Washington (see (9:26 a.m.) September 11, 2001). [9/11 Commission, 5/23/2003] Radar evidence obtained by CBS News will show that “at 9:30 a.m.… radar tracked the plane as it closed to within 30 miles of Washington.” [CBS News, 9/21/2001]

Entity Tags: Washington Dulles International Airport, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Marcus Arroyo.Marcus Arroyo. [Source: Airport Press]An FAA regional manager mistakenly reports that a United Airlines plane has been hijacked, and it is soon discovered that the plane is still on the ground at Boston’s Logan Airport. [9/11 Commission, 10/8/2003 pdf file] Marcus Arroyo, the security division manager for the FAA’s eastern region, is in the command center on the fifth floor of the FAA building at New York’s JFK International Airport, responding to the attacks on the World Trade Center. [9/11 Commission, 10/24/2003 pdf file] He calls Mark Randol, the manager of the FAA’s Washington, DC, Civil Aviation Security Field Office, who is based at Washington Dulles International Airport. As Randol will later recall, Arroyo makes it clear to him that this is a terrorist attack and reports several hijackings. These hijackings include Flight 175 (the second plane to hit the WTC) and Flight 77 (which will hit the Pentagon at 9:37 a.m.). Arroyo also reports, erroneously, that another plane, United Airlines Flight 177, has been hijacked. Randol immediately instructs his staff members to find out all they can about these flights. By 9:45 a.m., they will have identified that Flight 77 had taken off from Dulles Airport, but are unable to confirm whether it has been hijacked. They also discover that United Airlines Flight 177 is in fact still on the ground at Logan Airport, being held at the gate there. [9/11 Commission, 10/8/2003 pdf file] The reason for Arroyo’s incorrect report of this plane being hijacked is unknown.

Entity Tags: Marcus Arroyo, Mark Randol

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to some accounts, Vice President Dick Cheney is in the Presidential Emergency Operations Center (PEOC) below the White House by this time, along with Transportation Secretary Norman Mineta and others. Mineta will recall that, while a suspicious plane is heading toward Washington, an unidentified young man comes in and says to Cheney, “The plane is 50 miles out.” Mineta confers with acting FAA Deputy Administrator Monte Belger, who is at the FAA’s Washington headquarters. Belger says to him: “We’re watching this target on the radar, but the transponder’s been turned off. So we have no identification.” According to Mineta, the young man continues updating the vice president, saying, “The plane is 30 miles out,” and when he gets down to “The plane is 10 miles out,” asks, “Do the orders still stand?” In response, Cheney “whipped his neck around and said, ‘Of course the orders still stand. Have you heard anything to the contrary?’” Mineta will say that, “just by the nature of all the events going on,” he infers that the order being referred to is a shootdown order. Nevertheless, Flight 77 continues on and hits the Pentagon. [BBC, 9/1/2002; ABC News, 9/11/2002; 9/11 Commission, 5/23/2003; 9/11 Commission, 5/23/2003; St. Petersburg Times, 7/4/2004] However, the 9/11 Commission will later claim the plane heading toward Washington is only discovered by the Dulles Airport air traffic control tower at 9:32 a.m. (see 9:32 a.m. September 11, 2001). But earlier accounts, including statements made by the FAA and NORAD, will claim that the FAA notified the military about the suspected hijacking of Flight 77 at 9:24 a.m., if not before (see (9:24 a.m.) September 11, 2001). The FBI’s Washington Field Office was also reportedly notified that Flight 77 had been hijacked at about 9:20 a.m. (see (9:20 a.m.) September 11, 2001). The 9/11 Commission will further contradict Mineta’s account saying that, despite the “conflicting evidence as to when the vice president arrived in the shelter conference room [i.e., the PEOC],” it has concluded that he only arrived there at 9:58 a.m. [9/11 Commission, 6/17/2004] According to the Washington Post, the discussion between Cheney and the young aide over whether “the orders” still stand occurs later than claimed by Mineta, and is in response to Flight 93 heading toward Washington, not Flight 77. [Washington Post, 1/27/2002]

Entity Tags: Richard (“Dick”) Cheney, Monte Belger, Norman Mineta

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Boston Center contacts NORAD’s Northeast Air Defense Sector (NEADS) and reports that another aircraft, Delta Air Lines Flight 1989, is missing. [9/11 Commission, 5/23/2003; 9/11 Commission, 6/17/2003; 9/11 Commission, 2004] Why the Boston Center does this is unclear, since Delta 1989 is currently being handled by the FAA’s Cleveland Center, not the Boston Center. [USA Today, 8/13/2002; 9/11 Commission, 7/24/2004, pp. 10] And, according to the 9/11 Commission, Delta 1989 “never turned off its transponder,” so it should still be clearly visible on radar. [9/11 Commission, 7/24/2004, pp. 16, 28] Twelve minutes later, at 9:39, Boston Center will call NEADS and incorrectly tell it that Delta 1989 is a possible hijack (see 9:39 a.m. September 11, 2001). [9/11 Commission, 2004; Vanity Fair, 8/1/2006]

Entity Tags: Boston Air Route Traffic Control Center, Northeast Air Defense Sector

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Brent Scowcroft.Brent Scowcroft. [Source: Publicity photo]An E-4B National Airborne Operations Center (NAOC) takes off from Andrews Air Force Base, just outside Washington, DC. The E-4B is a militarized version of a Boeing 747. Its purpose is to provide the president, vice president, and Joint Chiefs of Staff with an airborne command center that could be used to execute war plans and coordinate government operations during a national emergency. The E-4B taking off from Andrews, which has the call sign “Word 31,” is carrying civilian and military officials, and is launched in order to participate in a previously scheduled military exercise, according to journalist and author Dan Verton. [Federal Aviation Administration, 9/11/2001 pdf file; Verton, 2003, pp. 143-144; 9/11 Commission, 2/17/2004; NET Nebraska, 9/2/2011] This exercise would be Global Guardian, which is being conducted by the US Strategic Command (Stratcom) to test its ability to fight a nuclear war (see 8:30 a.m. September 11, 2001). Two other E-4Bs are also participating in Global Guardian today (see Before 9:00 a.m. September 11, 2001). [Omaha World-Herald, 2/27/2002]
Plane Ends Participation in Exercise after Taking Off - The E-4B taking off from Andrews Air Force Base is supposed to be using and testing its sophisticated technology and communications equipment for the exercise. It has “only just taken off” at the time the Pentagon is hit—9:37 a.m.—according to Verton. [Verton, 2003, pp. 144] But the flight tracking strip from Andrews will record it as having taken off at 9:27 a.m., 10 minutes before the Pentagon is hit. [Federal Aviation Administration, 9/11/2001 pdf file; 9/11 Commission, 2/17/2004] The crew will later be informed that after the plane launches, it flies “right over the top of the aircraft that eventually impacted the Pentagon.” [Flying K, 9/7/2012 pdf file] After taking off, the E-4B is “immediately ordered to cease the military exercise it was conducting and prepare to become the actual National Airborne Operations Center,” Verton will write. [Verton, 2003, pp. 144] (Global Guardian was reportedly put on pause at 9:11 a.m. (see 9:11 a.m. September 11, 2001), but it is not formally terminated until 10:44 a.m. (see (10:44 a.m.) September 11, 2001). [Bombardier, 9/8/2006 pdf file] ) The plane then converts “on the fly from exercise status to real-world crisis management.” [Verton, 2003, pp. 150]
Plane Flies Former National Security Adviser to Base in Nebraska - Former National Security Adviser Brent Scowcroft and his staff are on the E-4B, which will fly them to Offutt Air Force Base in Nebraska (see (Shortly After 9:03 a.m.) September 11, 2001). [Flying K, 9/7/2012 pdf file] The original plan had been for the aircraft to take them to Offutt to observe the Global Guardian exercise today. [Omaha World-Herald, 2/27/2002] After reaching the base, the E-4B will take off again and resume its airborne operations. [Flying K, 9/7/2012 pdf file] Minutes after the Pentagon is attacked, an unidentified four-engine jet plane will be seen circling above the White House (see (9:41 a.m.-9:42 a.m.) September 11, 2001). CNN will suggest this is an E-4B, so it is possible it is “Word 31.” [CNN, 9/12/2007] Another E-4B, with the call sign “Venus 77,” will take off from Andrews Air Force Base at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Federal Aviation Administration, 9/11/2001 pdf file; 9/11 Commission, 2/17/2004; Farmer, 2009, pp. 206]

Entity Tags: E-4B National Airborne Operations Center, Global Guardian, Brent Scowcroft

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Stacey Taylor.Stacey Taylor. [Source: NBC News]Cleveland flight controller Stacey Taylor has been warned to watch transcontinental flights heading west for anything suspicious. She later recalls, “I hear one of the controllers behind me go, ‘Oh, my God, oh my God,’ and he starts yelling for the supervisor. He goes, ‘What is this plane doing? What is this plane doing?’ I wasn’t that busy at the time, and I pulled it up on my screen and he was climbing and descending and climbing and descending, but very gradually. He’d go up 300 feet, he’d go down 300 feet. And it turned out to be United 93.” (Note the time of this incident is not specified, but presumably it is prior to when Cleveland controllers note Flight 93 descends 700 feet at 9:29 a.m. [MSNBC, 9/11/2002]

Entity Tags: Cleveland Air Route Traffic Control Center, Stacey Taylor

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A Delta Air Lines Boeing 767, the same kind of aircraft as Delta 1989.A Delta Air Lines Boeing 767, the same kind of aircraft as Delta 1989. [Source: Public domain]The FAA’s Cleveland Center incorrectly concludes that Delta Air Lines Flight 1989 has been hijacked, but accounts will conflict over how it comes to this conclusion. [USA Today, 8/13/2002; Spencer, 2008, pp. 167] Delta 1989, a Boeing 767, is currently in the sector of airspace being monitored by Cleveland Center air traffic controller John Werth. [9/11 Commission, 10/2/2003 pdf file; USA Today, 9/11/2008] It is flying west over Pennsylvania, approaching the Ohio border, and is about 25 miles behind Flight 93. FBI agents suspected Delta 1989 might be the next plane to be hijacked and called the Cleveland Center after the second attack on the World Trade Center, with the warning to watch this flight (see Shortly After 9:03 a.m. September 11, 2001). [USA Today, 8/13/2002] A supervisor at the center told Werth to keep an eye on the flight because, as Werth will later recall, “he was a suspected hijacking because he had taken off from Boston at approximately the same time as” the first two hijacked aircraft, Flights 11 and 175. [9/11 Commission, 10/1/2003 pdf file; USA Today, 9/11/2008]
Controllers Hear Suspicious Communications - When, at 9:28, Werth hears the sound of screaming (subsequently determined to have come from Flight 93) over the radio (see (9:28 a.m.) September 11, 2001), he is unsure which of seven or eight possible aircraft it is coming from. The radio frequency is put on the speaker so other controllers can hear it, and they subsequently make out the words, “get out of here.” [9/11 Commission, 10/1/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 11, 28]
Controllers Think Delta 1989 Is Hijacked - According to USA Today, when Cleveland Center controllers then hear a voice with a heavy accent over the radio, saying “Ladies and gentlemen: Here the captain.… We have a bomb on board” (see (9:32 a.m.) September 11, 2001), they mistakenly think it is coming from Delta 1989, not Flight 93. They suspect the flight has been hijacked, and start informing their chain of command. “Officials at Cleveland Center rush word to Washington: Hijackers have another flight. At the Federal Aviation Administration’s Command Center in Herndon, Virginia, Delta Flight 1989 joins a growing list of suspicious jets.” [USA Today, 8/13/2002; 9/11 Commission, 7/24/2004, pp. 12]
Werth Decides Hijacked Aircraft Is Flight 93 - Werth then calls all of the aircraft in his sector, and Flight 93 is the only one that does not respond. He also sees Flight 93 go into a quick descent and then come back up again. Werth therefore concludes that it is Flight 93, not Delta 1989, that has been hijacked, and instructs his supervisor to “tell Washington” of this. [9/11 Commission, 10/1/2003 pdf file; 9/11 Commission, 10/2/2003 pdf file] However, events in the following minutes will cause Cleveland Center controllers to remain suspicious of Delta 1989 (see (Shortly After 9:44 a.m.) September 11, 2001 and 9:45 a.m. September 11, 2001). [USA Today, 8/13/2002; 9/11 Commission, 10/2/2003 pdf file; Spencer, 2008, pp. 168; USA Today, 9/11/2008]
Book Gives Alternative Account - In a book published in 2008, author Lynn Spencer will give a different explanation for why Cleveland Center becomes suspicious of Delta 1989. According to her account, after hearing a later radio transmission where a hijacker again says “There is a bomb on board” (see (9:39 a.m.) September 11, 2001), Werth begins to hand off his flights to other controllers so he can devote his full attention to Flight 93. “In the distraction of the emergency, the crew of Delta 1989 misses the hand-off to the new frequency. The new sector controller for Delta 1989 calls out to the plane several times and gets no response.” As a result, “News travels fast,” and “Soon, word on the FAA’s open teleconference call is that a fifth aircraft is out of radio contact: Delta 1989… is added to the list of suspect aircraft.” [Spencer, 2008, pp. 167] At 9:39 a.m., even though it is not responsible for handling Delta 1989, the FAA’s Boston Center will call NORAD’s Northeast Air Defense Sector (NEADS) and incorrectly tell it that Delta 1989 is another possible hijack (see 9:39 a.m. September 11, 2001). [9/11 Commission, 2004; Vanity Fair, 8/1/2006]

Entity Tags: John Werth, Cleveland Air Route Traffic Control Center, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A small jet plane—ExecuJet 956—tracks Flight 93 for what is described as “a substantial period of time” before it crashes, and picks up some of the radio transmissions from it, as both planes are operating on the same frequency. [Government's motion for protective order regarding cockpit voice recorder pursuant to 49 USC 1154. United States v. Zacarias Moussaoui, 8/8/2002 pdf file; Washington Post, 8/9/2002] The exact period over which ExecuJet 956 follows Flight 93 is unclear. But as early as 9:31 it calls the FAA’s Cleveland Center and, referring to Flight 93, reports: “[W]e’re just answering your call. We did hear that, uh, yelling too.” [9/11 Commission, 7/24/2004, pp. 461] At 9:40, after being asked, “did you understand that transmission [from Flight 93]?” ExecuJet 956 tells Cleveland Center: “Affirmative. He said that there was a bomb on board.” [Associated Press, 4/12/2006] Cleveland Center then asks the ExecuJet pilot if he can change course and try to spot Flight 93. He sees it, loses it, and then sees it again. He then has to make an evasive turn, as Flight 93 is heading directly for him. [Longman, 2002, pp. 104] ExecuJet 956 is one of a fleet of small jets available for hire from a company based in Woodbridge, New Jersey called NetJets, which sells shares in private business aircraft. [Associated Press, 8/8/2002; Washington Post, 8/9/2002] NetJets’ owner is the multi-billionaire Warren Buffet. [Knight Ridder, 11/6/2001; Observer, 1/12/2003] Another small business jet is reportedly within 20 miles of Flight 93 when it crashes, but this is apparently a different one, belonging to a North Carolina clothing firm (see 10:07 a.m. September 11, 2001). [Pittsburgh Channel, 9/15/2001; Pittsburgh Post-Gazette, 9/16/2001]

Entity Tags: Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John Werth.John Werth. [Source: CBS]Shortly after hearing strange noises from the cockpit of Flight 93, Cleveland air traffic controllers notice the plane has descended about 700 feet. John Werth, the controller who is handling the plane, tells the supervisor nearest to him, “I think we have another one [i.e., another hijacking].” He will repeatedly radio the cockpit over the next four minutes, asking the pilot to confirm the hijacking, but receive no response. At 9:30 a.m., Werth begins asking other nearby flights on his frequency if they’ve heard screaming; several say that they have. [Gregor, 12/21/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 28; CBS News, 9/10/2006] The Cleveland Center immediately notifies United Airlines’ headquarters of the loss of communication with Flight 93 (see (9:30 a.m.) September 11, 2001). However, the FAA chain of command is apparently not also immediately informed. And the Cleveland Center will not contact NORAD’s Northeast Air Defense Sector (NEADS) about Flight 93 until 10:07 a.m. (see 10:05 a.m.-10:08 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 28 and 30]

Entity Tags: John Werth, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Officers at the National Military Command Center (NMCC) at the Pentagon have serious problems trying to connect the FAA to the conference calls they convene in response to the terrorist attacks. [US Department of Defense, 9/2001; 9/11 Commission, 7/21/2003 pdf file; 9/11 Commission, 6/17/2004] The NMCC commences a “significant event conference” at 9:29 a.m., to gather and disseminate information relating to the crisis from government agencies (see 9:29 a.m.-9:34 a.m. September 11, 2001). Minutes later, this is upgraded to an “air threat conference” (see 9:37 a.m.-9:39 a.m. September 11, 2001). According to the 9/11 Commission Report, operators at the NMCC work “feverishly to include the FAA” in the conference, but they have “equipment problems and difficulty finding secure phone numbers.” [9/11 Commission, 7/21/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 37]
NMCC Unable to Connect to FAA - The FAA is not on the NMCC’s established checklist of parties to call for either a significant event conference or an air threat conference. Captain Charles Leidig, the acting deputy director for operations (DDO) in the NMCC during the attacks, therefore has to ask Staff Sergeant Val Harrison to add the FAA to the air threat conference. Harrison tries contacting the operations center at FAA headquarters in Washington, DC, but has difficulty getting through. She finally asks the White House switchboard to help her connect the call to the FAA, but even after a line has been established it is repeatedly lost. [US Department of Defense, 9/2001; 9/11 Commission, 7/21/2003 pdf file] According to Leidig, the FAA is only “intermittently in,” and “[m]ost of the time they were not in the conference.”
NMCC Establishes Non-Secure Line with FAA - Commander Pat Gardner, the assistant DDO, has to set up an unclassified line with the FAA, because the agency’s only STU-III secure phone is tied up. This unclassified line is separate to the conference call, which is on a special, classified phone circuit. [9/11 Commission, 4/29/2004 pdf file; 9/11 Commission, 6/17/2004] According to Major Charles Chambers, who is currently on duty in the NMCC, because it isn’t in the NMCC’s conference, the FAA “couldn’t go secure and so we couldn’t get first-hand information from them.” [US Department of Defense, 9/2001]
Connection Problems 'Hampered Information Flow' - Leidig is frustrated at being unable to keep the FAA in the conference. Sometimes questions are asked of the agency, but it is no longer on the line and so the NMCC has to redial it. [9/11 Commission, 4/29/2004 pdf file] Leidig will tell the 9/11 Commission that the connection problems, which occur “throughout the morning… hampered information flow to some degree,” because the NMCC is “getting information in a more roundabout way from FAA. Sometimes it would come from a local commander to NORAD back to us, or sometimes it would come on an open line” with the FAA operations center, rather than over the conference. Leidig will add that if the FAA “had been in the same conference that was being directed by the National Military Command Center, the information flow would have went directly to NORAD because [NORAD was] in that conference.” [9/11 Commission, 6/17/2004]
FAA Employee Joins Conference - According to Harrison, the NMCC is not presently aware of the existence of the FAA Command Center in Herndon, Virginia, and also does not realize that there is a military liaison at the FAA operations center. [9/11 Commission, 7/21/2003 pdf file] However, at 10:17 a.m., FAA representative Rayford Brooks, who is at the agency’s Command Center, finally joins the air threat conference (see 10:17 a.m. September 11, 2001), although accounts indicate there are problems keeping him connected after that time. [9/11 Commission, 4/15/2004; 9/11 Commission, 6/17/2004; 9/11 Commission, 7/24/2004, pp. 37, 463]
'Compatibility Issues' Supposedly Cause Connection Problems - The FAA keeps getting cut off the NMCC conference because of “technical problems,” according to a 9/11 Commission memorandum. [9/11 Commission, 7/21/2003 pdf file] Leidig will tell the Commission it is his understanding that there were some “compatibility issues” between the FAA’s secure phone and the secure phones in the NMCC, and these caused the FAA to keep dropping out of the conference, although he is unaware of the technical aspects of the problem. [9/11 Commission, 6/17/2004]

Entity Tags: National Military Command Center, Charles Chambers, Federal Aviation Administration, White House, Charles Leidig, Rayford Brooks, North American Aerospace Defense Command, Val Harrison, Patrick Gardner

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The National Miilitary Command Center, inside the Pentagon.The National Miilitary Command Center, inside the Pentagon. [Source: US Department of Defense]The National Military Command Center (NMCC) at the Pentagon finally commences and runs a “significant event conference” in response to the ongoing crisis, 26 minutes after the second plane hit the World Trade Center and officers in the NMCC realized the US was under terrorist attack. [9/11 Commission, 6/17/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 37; American Forces Press Service, 9/7/2006]
NMCC Directors Decided to Establish Conference - After those in the NMCC saw Flight 175 hitting the WTC live on television at 9:03 a.m. (see 9:03 a.m. September 11, 2001), Captain Charles Leidig, the acting deputy director for operations (DDO) in the center throughout the attacks, and Commander Pat Gardner, the assistant DDO, talked about the need to convene a significant event conference so there could be a discussion of what actions were to be taken in response. The DDO and the assistant DDO are the two officers responsible for deciding what type of conference the NMCC should convene, and when it should do so. Because there is no specific procedure for dealing with terrorist attacks, Leidig and Gardner decided a significant event conference would most suit their needs, because it would have the flexibility of allowing more people to be added in as required. They also discussed who would need to be on this conference. [9/11 Commission, 4/29/2004 pdf file] But Major Charles Chambers, who is currently on duty in the NMCC, will give a slightly different account. According to Chambers, Staff Sergeant Val Harrison had a phone in her hand and said NORAD was asking for a significant event conference. Leidig had agreed, and so Harrison started establishing the conference.
Conference Begins with Recap of Situation - According to Chambers, “The computer does a mass dialing to connect to those command centers that are always included” in an NMCC conference call, but Harrison also had to manually call the civilian agencies that were going to be included in the conference, such as the FAA, the FBI, and the Federal Emergency Management Agency (FEMA). [US Department of Defense, 9/2001] The conference then begins at 9:29 a.m. with a brief recap: Two aircraft have hit the WTC, there is a confirmed hijacking of Flight 11, and fighter jets have been scrambled from Otis Air National Guard Base in Massachusetts (see 8:46 a.m. September 11, 2001). The FAA is asked to provide an update, but its line is silent as the agency has not yet been added to the call (see (9:29 a.m.-12:00 p.m.) September 11, 2001). A minute later, Leidig states that it has just been confirmed that Flight 11 is still airborne and is heading toward Washington, DC. (This incorrect information apparently arose minutes earlier during a conference call between FAA centers (see 9:21 a.m. September 11, 2001).) [9/11 Commission, 7/24/2004, pp. 37] NMCC conference calls are moderated by the DDO. [9/11 Commission, 7/21/2003 pdf file] Leidig will tell the 9/11 Commission that they are conducted over “a special phone circuit, and it’s classified to be able to pass information, relay information between very senior leadership all the way over to the White House.” [9/11 Commission, 6/17/2004]
NMCC Struggled to Convene Conference - Some officers currently on duty in the NMCC will later complain about circumstances that delayed the establishing of the significant event conference. Chambers will recall that the conference took “much longer than expected to bring up.” [US Department of Defense, 9/2001] Gardner will tell the 9/11 Commission that the NMCC had been “struggling to build the conference,” which “didn’t get off as quickly as hoped.” [9/11 Commission, 5/5/2004] He will describe his “frustration that it wasn’t brought up more quickly.” [9/11 Commission, 5/12/2004]
Other Conference and Connection Problems Delayed Call - Preparations for the conference were disrupted as a result of the CIA convening a National Operations and Intelligence Watch Officer Network (NOIWON) conference call between government agencies in the Washington area, reportedly at sometime between 9:16 a.m. and 9:25 a.m. (see (Between 9:16 a.m. and 9:25 a.m.) September 11, 2001). According to a 9/11 Commission memorandum, the NMCC had “abandoned its attempt to convene a [significant event conference] so its watch officers could participate in the NOIWON conference.” [Federal Aviation Administration, 9/11/2001; Federal Aviation Administration, 9/11/2001; 9/11 Commission, 7/21/2003 pdf file] Another factor that slowed attempts to convene the significant event conference was a problem with connecting some agencies to it. According to Chambers, “A couple of the civil agencies couldn’t be reached and others kept dropping off moments after connecting.” He will recall, “We finally decided to proceed without those agencies that were having phone problems.” [US Department of Defense, 9/2001] Leidig had announced that the NMCC would have to start without those agencies and add them to the conference later on. [9/11 Commission, 5/12/2004]
Call Ends after Five Minutes - The significant event conference ends after only a few minutes, following a recommendation by NORAD that it be reconvened as an “air threat conference.” It is brought to an end at around 9:34 a.m., and will resume as an air threat conference at 9:37 a.m. (see 9:37 a.m.-9:39 a.m. September 11, 2001). [9/11 Commission, 4/29/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 37]

Entity Tags: Charles Leidig, Federal Aviation Administration, Val Harrison, Patrick Gardner, Charles Chambers, North American Aerospace Defense Command, National Military Command Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Counterterrorism “tsar” Richard Clarke, who is in the White House Situation Room, instructs that US embassies overseas be closed and that US military bases raise their alert level. According to his own recollection, just after he has spoken to the acting Chairman of the Joint Chiefs of Staff Richard Myers (see 9:28 a.m. September 11, 2001), Clarke is thinking about the simultaneous attacks on the US embassies in Kenya and Tanzania in 1998 (see 10:35-10:39 a.m., August 7, 1998). As he describes, “There was the possibility now of multiple simultaneous attacks in several countries.” He therefore issues instructions to the State Department and the Department of Defense: “We have to assume there will be simultaneous attacks on us overseas. We need to close the embassies. Move [Department of Defense] bases to combat Threatcon.” [Clarke, 2004, pp. 5-6] (“Threatcon” is short for “terrorist threat condition.” [Slate, 9/12/2001] ) According to CNN, all US military forces will be ordered to the highest alert level at 10:10 a.m. (see (Between 10:10 a.m. and 10:35 a.m.) September 11, 2001). [CNN, 9/4/2002] But the 9/11 Commission Report will state that Secretary of Defense Donald Rumsfeld only orders the US armed forces to Defcon 3, an increased state of readiness, at 10:43 a.m. (see (10:43 a.m.-10:52 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 326 and 554] The State Department will tell US embassies to make the decision whether to close based on their own local security requirements. Around 50 US embassies or consulates around the world will therefore close, though at what time they do so is unstated. [US Department of State, 9/12/2001]

Entity Tags: Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to the 9/11 Commission, by 9:30 a.m. American Airlines confirms that Flight 11 crashed into the World Trade Center. This is almost 45 minutes after the attack occurred. Earlier, at around 9:16, an American air traffic control specialist had only told the FAA that the airline “thought” the first plane to hit the WTC had been Flight 11 (see 9:16 a.m.-9:18 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 15-16] However, Colin Scoggins, a civilian manager at the FAA’s Boston Center, will later claim that American Airlines refused to confirm that its plane had hit the WTC for several hours afterwards. He will claim this lack of confirmation was a factor in his mistakenly reporting that Flight 11 was still airborne at 9:21 (see 9:21 a.m. September 11, 2001). He says, “When we phoned United [after the second tower was hit], they confirmed that United 175 was down, and I think they confirmed that within two or three minutes. With American Airlines, we could never confirm if it was down or not, so that left doubt in our minds.” [Vanity Fair, 8/1/2006] Yet American Airlines had the advantage over United that two of its flight attendants on Flight 11 had been in extensive contact by phone, up until a couple of minutes before their plane crashed. Amy Sweeney had been talking to Michael Woodward, a manager at the American Airlines flight services office at Boston’s Logan Airport (see 8:22 a.m.-8:24 a.m. September 11, 2001). And Betty Ong had been in contact with the airline’s Southeastern Reservations Office in North Carolina, with details of this call being continuously relayed to its System Operations Control (SOC) in Fort Worth, Texas (see 8:21 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 8-14]

Entity Tags: American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At the National Security Agency (NSA) headquarters in Fort Meade, Maryland, Michael Hayden, the agency’s director, orders the evacuation of all nonessential personnel from the NSA complex. His two reasons for this, he later says, are “just pure safety,” and to protect the people who work at the agency by sending “them home on the dispersal plan.” In a 2007 speech, he will state that he gave this order at 9:30 a.m. But in the account of author James Bamford, around the time Hayden gives the order he hears “some early reports about the explosion at the Pentagon.” Yet the attack on the Pentagon does not occur until 9:37 (see 9:37 a.m. September 11, 2001). The reason for this discrepancy is unclear. Hayden’s evacuation order is announced over loudspeakers throughout the NSA, and many of the 16,000 employees there leave. After hearing for sure that the Pentagon has been struck and that one or more hijacked aircraft is heading toward Washington, Hayden orders the three to four thousand remaining essential personnel to immediately evacuate the agency’s three tall towers and relocate to the low-rise Ops 1 Building. However, as Hayden later says, “[W]e really couldn’t afford to move the counterterrorism shop” where experts and linguists who track terrorists’ foreign communications work, even though it is located near the top of one of the NSA’s high-rise buildings. Maureen Baginski, the NSA’s director of signals intelligence, goes up there shortly after the time of the Pentagon attack to calm down the workers who, according to Hayden, are “emotionally shattered.” [US Congress, 10/17/2002; Bamford, 2004, pp. 52-54; National Journal, 6/19/2006; Central Intelligence Agency, 5/4/2007] At 9:53, analysts in the counterterrorism office will pick up and quickly translate a phone call from a bin Laden operative in Afghanistan, apparently referring to the attacks (see 9:53 a.m. September 11, 2001).

Entity Tags: National Security Agency, Michael Hayden, Maureen Baginski

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Cleveland Center notifies United Airlines’ headquarters, near Chicago, that Flight 93 is not responding to attempted radio contacts. [9/11 Commission, 8/26/2004, pp. 39] Cleveland Center made its last normal communication with Flight 93 at 9:27 (see 9:27 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 28] After the hijacking began at around 9:28, the controller handling Flight 93, John Werth, tried unsuccessfully to re-establish contact with it. [Gregor, 12/21/2001 pdf file; CBS News, 9/10/2006] The lack of response from Flight 93, combined with the plane’s turning to the east (see (9:36 a.m.) September 11, 2001), will lead United to believe, by 9:36 a.m., that it has been hijacked. [9/11 Commission, 7/24/2004, pp. 456]

Entity Tags: United Airlines, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Route of the Langley Air Base fighters to Washington.Route of the Langley Air Base fighters to Washington. [Source: Yvonne Vermillion/ MagicGraphix.com]The three F-16s that took off from Langley Air Force Base in Virginia (see (9:25 a.m.-9:30 a.m.) September 11, 2001) head east, out over the Atlantic Ocean, instead of north toward the Baltimore area, as NORAD’s Northeast Air Defense Sector (NEADS) instructed when it issued the scramble order (see 9:24 a.m. September 11, 2001). [New York Times, 11/15/2001; 9/11 Commission, 7/24/2004, pp. 27]
Three Reasons Jets Head East - The 9/11 Commission will give three reasons why the Langley jets go east instead of north: “First, unlike a normal scramble order, this order did not include a distance to the target or the target’s location. Second, a ‘generic’ flight plan—prepared to get the aircraft airborne and out of local airspace quickly—incorrectly led the Langley fighters to believe they were ordered to fly due east (090) for 60 miles. Third, the lead pilot and local FAA controller incorrectly assumed the flight plan instruction to go ‘090 for 60’ superseded the original scramble order.” [9/11 Commission, 7/24/2004, pp. 27]
NORAD Commander Blames 'Peacetime Rules' - In his testimony before the 9/11 Commission in May 2003, Larry Arnold, the commanding general of NORAD’s Continental US Region, will address the question of why the Langley jets head out over the sea. He says, “When we scramble an aircraft… the aircraft take off and they have a predetermined departure route.” According to Arnold, NORAD is “looking outward,” and so “our mission, unlike law enforcement’s mission, is to protect things coming towards the United States.” He concludes, “So our peacetime procedures, to de-conflict with civil aviation’s, so as to not have endanger[ed] civil aviation in any particular way.” Arnold will also suggest that “peacetime rules” might be partly to blame for the Langley jets heading in the wrong direction. He says, “[I]f we were operating under something other than peacetime rules… they could have turned immediately toward Washington, DC.” [9/11 Commission, 5/23/2003] According to the Wall Street Journal, the “peacetime rules” Arnold refers to are “noise restrictions requiring that [the Langley jets] fly more slowly than supersonic speed and take off over water, pointed away from Washington.” [Wall Street Journal, 3/22/2004 pdf file] One of the Langley pilots, Captain Craig Borgstrom, will later recall that, shortly after the jets take off, NEADS “gave us max-subsonic,” which is “as fast as you can go without breaking the sound barrier.” [Filson, 2003, pp. 65]
Risk of Midair Collision - NORAD official Major General Craig McKinley will tell the 9/11 Commission that “another reason why” the Langley jets are “vectored east originally” is that “the air traffic over the Northeast corridor is so complex that to just launch fighters… into that air traffic system can cause potential damage or midair collision. So we rely on the FAA to de-conflict those corridors.” [9/11 Commission, 5/23/2003]
Jets Far Away from Pentagon - When the Pentagon is hit at 9:37 a.m., the Langley jets have flown nearly 60 miles out over the ocean and are 150 miles from Washington (see 9:37 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 27; Spencer, 2008, pp. 151]

Entity Tags: Craig McKinley, Larry Arnold, Craig Borgstrom

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The air traffic control tower at Langley Air Force Base.The air traffic control tower at Langley Air Force Base. [Source: Langley Air Force Base]The air traffic control tower at Langley Air Force Base (AFB) instructs the three F-16s taking off from the base (see (9:25 a.m.-9:30 a.m.) September 11, 2001) to fly east for 60 miles, even though the scramble order issued by NORAD’s Northeast Air Defense Sector (NEADS) (see 9:24 a.m. September 11, 2001) specified that they be directed north toward Washington, DC. [9/11 Commission, 8/26/2004, pp. 96; Spencer, 2008, pp. 142-143]
Controller Directs Jets Eastward - The air traffic controllers at the Langley tower responsible for getting the three fighter jets launched are Master Sergeant Kevin Griffith and Senior Airman Raymond Halford. [9/11 Commission, 10/6/2003 pdf file] One of them tells the jets they are “cleared for takeoff, 090 for 60,” meaning they are to fly east for 60 miles. [Spencer, 2008, pp. 143] According to a 9/11 Commission memorandum, “A takeoff to the east on the Langley radial for 60 miles was the standard takeoff from Langley in order to clear local traffic and get the fighters to altitude as quickly as possible.” But this document will add that the jets are “not bound to the 60 mile distance and could have turned to the north at any time they were directed to or had orders to do so.” [9/11 Commission, 10/6/2003 pdf file]
Pilot Assumes Controllers Have More Information - The command post at Langley AFB has already forwarded the NEADS scramble instructions directing the jets to the north—“010, flight level 290”—to the pilots. According to author Lynn Spencer, lead pilot Major Dean Eckmann “knows that the scramble calls for a northerly heading, but he assumes they are being vectored eastward in order to fly around the traffic in their way. He doesn’t second-guess the instructions; he assumes that the controllers have more information than he does.” [9/11 Commission, 1/9/2004; Spencer, 2008, pp. 142-143]
Scramble Order Did Not Include Distance and Location - The 9/11 Commission will later try to explain why the Langley tower directs the fighters east. According to the Commission, the scramble order from NEADS lacked complete instructions. Though it included a direction of “010” and an altitude of 29,000 feet (“290”), it “did not include a distance to the target, nor the target’s location, two key components that are normally included in a scramble order.”
Generic Flight Plan Used - Additionally: “In order to launch aircraft, the Langley AFB tower was required to file an automated flight plan specifically designating the direction and distance of intended flight. Prior to 9/11, the standard—or generic—flight plan for aircraft departing Langley AFB to the east was ‘090 for 60.‘… Langley tower personnel assumed that once fighters got airborne they would be vectored to the target of interest by either NEADS or the FAA.” [9/11 Commission, 8/26/2004, pp. 96]
Operator Could Have Entered a Unique Flight Plan - According to a 9/11 Commission memorandum, Langley tower personnel follow established procedures and accomplish their duties “efficiently and effectively.” [9/11 Commission, 10/6/2003 pdf file] However, John Harter, an operations supervisor at the FAA’s Norfolk Terminal Radar Approach Control (TRACON), will tell the Commission that he disagrees with a claim made by Langley tower personnel, “that it was more efficient to enter a flight plan known to be acceptable to the system than to enter something different. That is an operator issue. An operator knowing what he/she was doing would have been able to correctly enter a unique flight plan.” [9/11 Commission, 12/1/2003 pdf file]
Tower Responsible for Establishing Flight Plan - The Langley control tower is one of four facilities that are notified when NEADS issues a scramble order. (The other three are the Langley AFB command post, the 119th Fighter Wing, and the Norfolk TRACON.) The duty of Langley tower controllers is to get a flight plan established in the system so the system will accept an aircraft’s departure. The Langley tower’s control over aircraft launching from the base extends only five miles off the runway, so scrambled aircraft are passed on to the Norfolk TRACON upon takeoff (see 9:31 a.m.-9:33 a.m. September 11, 2001). [9/11 Commission, 10/6/2003 pdf file]

Entity Tags: Dean Eckmann, Kevin Griffith, John Harter, Langley Air Force Base, Raymond Halford

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John Werth, the air traffic controller at the FAA’s Cleveland Center who is monitoring the now-hijacked Flight 93, has to move Delta Air Lines Flight 1989 and several other aircraft, in order to get them out of Flight 93’s path and avoid a midair collision. [9/11 Commission, 8/26/2004, pp. 39; USA Today, 9/11/2008]
Controller Begins Moving Aircraft - At 9:30 a.m., Werth begins moving other aircraft away from Flight 93 due to the hijacked flight’s failure to acknowledge his radio transmissions. [Federal Aviation Administration, 9/17/2001 pdf file] Furthermore, as USA Today will describe, Flight 93 “became erratic. It sped up and started gaining on another United [Airlines] flight. Werth commanded the second jet to turn right. Seconds later, Flight 93 turned to the right, too.” [USA Today, 9/11/2008]
Controller Worried about Possible Collision - Then, between 9:34 a.m. and 9:38 a.m., Flight 93 climbs from 35,000 feet up to 41,000 feet (see (9:35 a.m.) September 11, 2001), and during this period it reverses course and heads back east (see (9:36 a.m.) September 11, 2001). [National Transportation Safety Board, 2/19/2002 pdf file; 9/11 Commission, 8/26/2004, pp. 39, 41] Werth becomes concerned about the possibility of a midair collision. [9/11 Commission, 10/1/2003 pdf file]
Delta 1989 Turns Several Times - As Flight 93 climbs, Werth instructs Delta 1989, which is also in the airspace he is monitoring, to turn right, so as to get away from the hijacked jet. As Flight 93 continues its turn back toward the east, Werth has to move Delta 1989 out of its path. In all, he has to turn the Delta flight several times. [USA Today, 9/11/2008] Minutes earlier, Cleveland Center concluded incorrectly that Delta 1989, not Flight 93, was the aircraft being hijacked (see (9:28 a.m.-9:33 a.m.) September 11, 2001). [USA Today, 8/13/2002] The Delta pilots’ normal responses to his instructions reassure Werth that it is a “safe bet that the Delta flight hadn’t been hijacked.” [USA Today, 9/11/2008]
Other Aircraft Moved out of Path - According to the 9/11 Commission, while Flight 93 is ascending to 41,000 feet, Werth has to move “several aircraft out of its way,” acting “decisively to clear the other flights in his sector from Flight 93’s path.” [9/11 Commission, 8/26/2004, pp. 39]

Entity Tags: John Werth

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A Learjet 35A.A Learjet 35A. [Source: enviscope GmbH]A training exercise planned by a US government agency is scheduled to include the scenario of a small corporate jet plane hitting a building just over 20 miles from the Pentagon around this time, though whether the scenario is actually played out before the exercise is called off is unclear. [United Press International, 8/22/2002; 9/11 Commission, 7/14/2003] The exercise was set to begin at 9:00 a.m. at the headquarters of the National Reconnaissance Office (NRO) in Chantilly, Virginia (see 9:00 a.m. September 11, 2001), which is just four miles from Washington Dulles International Airport, from where Flight 77 took off. [Associated Press, 8/21/2002; United Press International, 8/22/2002]
Simulated Crash around Time of Pentagon Attack - In the exercise scenario, a Learjet 35A with two pilots and four passengers takes off from Dulles Airport at 9:30 a.m. About a minute later, an explosion is heard, and the pilot complains that one of the engines is on fire and he is losing altitude. Around 9:32 a.m., the plane crashes into tower 4 at the NRO headquarters. [9/11 Commission, 7/14/2003] This would be just five minutes before the real attack occurs at the Pentagon, which is 24 miles away from the NRO headquarters (see 9:37 a.m. September 11, 2001). [United Press International, 8/22/2002; 9/11 Commission, 7/24/2004, pp. 10]
Simulation Includes Numerous Deaths and Injuries - According to a description of the exercise scenario: “Various parts of the aircraft struck the outside portions of the building, spraying jet fuel. The final portions of the wreckage were scattered around the entryway between tower 1 and 2. Jet fuel was burning uncontrollably in the vicinity of the flagpoles. There are a number of injured and dead NRO employees.” [9/11 Commission, 7/14/2003] No real plane is to be used in the simulation, and the crash is to be the result of mechanical failure, not terrorism. [Associated Press, 8/21/2002]
Exercise 'Inputs' - The exercise is set to include numerous “inputs,” which are presumably communications and other actions that will make it appear more realistic to participants. Planned “inputs” include, at 9:30 a.m. a smoke generator is to be started. At 9:32, numerous phone calls are set to begin flooding in, from people reporting fires in various locations in the building. At 9:34, after someone reports that a small civilian jet has crashed, NRO personnel are to be instructed to evacuate their building. At 9:37, the first engine from Fairfax County Fire Department is scheduled to arrive. (The exercise description states that “inputs from simulated Fairfax responders” are to be used “if Fairfax does not play.”) At 10:03, four more fire department trucks and emergency medical technician vehicles respond to the crash. By 10:30 all the simulated fires will have been extinguished, but at least four NRO employees will be confirmed to have died in the crash. The exercise is set to end at 11:45 a.m. [9/11 Commission, 7/14/2003]
Exercise Canceled, Timing Unclear - The exercise is reportedly called off in response to the morning’s real world crisis. However, the time when it is canceled is unstated. NRO spokesman Art Haubold will only say, “As soon as the real world events began, we canceled the exercise.” [Associated Press, 8/21/2002] It is therefore unclear whether the simulated plane crash is actually played out, or whether the exercise is brought to an end beforehand. After the exercise is called off, all but the NRO’s most essential employees are sent home. [United Press International, 8/22/2002]

Entity Tags: National Reconnaissance Office, Art Haubold, Fairfax County Fire and Rescue Department

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Counterterrorism “tsar” Richard Clarke, who is in the White House Situation Room, requests a fighter escort for Air Force One and authorization for the Air Force to shoot down threatening aircraft. According to Clarke’s own account, when they see President Bush starting his short speech from the Booker Elementary School library on television (at about 9:30), he and others in the Situation Room briefly discuss getting the president away from the school to somewhere safer. Clarke then telephones the Presidential Emergency Operations Center (PEOC) below the White House, which contains Vice President Dick Cheney and others. He speaks with Army Major Mike Fenzel and instructs him: “Mike, somebody has to tell the president he can’t come right back here [to Washington]. Cheney, Condi, somebody. Secret Service concurs. We do not want them saying where they are going when they take off. Second, when they take off, they should have fighter escort. Three, we need to authorize the Air Force to shoot down any aircraft—including a hijacked passenger flight—that looks like it is threatening to attack and cause large-scale death on the ground. Got it?” Fenzel replies, “Roger that, Dick, get right back to you.” This conversation appears to take place shortly before the Pentagon attack occurs, so roughly around 9:35 or 9:36, as soon afterwards Secret Service Director Brian Stafford slips Clarke a note stating that radar shows an aircraft heading their way (see (9:37 a.m.) September 11, 2001), and then Ralph Seigler, the Situation Room deputy director, reports an explosion having occurred at the Pentagon. [Clarke, 2004, pp. 6-7] However, it is unclear how long it takes for Clarke’s requests to be implemented. According to some accounts, fighters do not arrive to accompany Air Force One until an hour or more after it takes off (see (11:29 a.m.) September 11, 2001). Reports are also contradictory as to when shootdown authorization is given for the Air Force. According to Clarke’s own recollections, it is given between around 9:38 and 9:56 (see (9:38 a.m.) September 11, 2001 and (Between 9:45 a.m. and 9:56 a.m.) September 11, 2001). Other accounts, including that of the 9/11 Commission, state that it is not given until after 9:56, possibly as late as 10:20 (see (Shortly After 9:56 a.m.) September 11, 2001 and 10:18 a.m.-10:20 a.m. September 11, 2001).

Entity Tags: Richard A. Clarke, Mike Fenzel

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush begins speaking at 9:30 a.m. in the library of Booker Elementary School. 
President Bush begins speaking at 9:30 a.m. in the library of Booker Elementary School. [Source: Booker Elementary website] (click image to enlarge)Still inside Booker Elementary School, President Bush gives a brief speech in front of about 200 students, plus many teachers and reporters. [Daily Mail, 9/8/2002] He says: “Today we’ve had a national tragedy. Two airplanes have crashed into the World Trade Center in an apparent terrorist attack on our country.” [White House, 9/11/2001] The talk occurs at exactly the time and place stated in his publicly announced advance schedule—making Bush a possible terrorist target. [Washington Post, 9/12/2001; CNN, 9/12/2001; New York Times, 9/12/2001; MSNBC, 9/22/2001]

Entity Tags: George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Special Agent James Scott, a member of Vice President Dick Cheney’s Secret Service detail, heads to the West Wing of the White House and discusses the ongoing crisis with the members of Cheney’s detail posted there. Scott, the “on-duty shift whip” for Cheney’s Secret Service detail, has learned of the attacks in New York and has been discussing emergency plans with a supervisor (see (Shortly After 8:48 a.m.) September 11, 2001 and (Shortly After 9:03 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001] Although his location is unstated, Scott is presumably at the Joint Operations Center at the White House, where the Secret Service constantly monitors the movements of every “protected person,” including the vice president. [New York Daily News, 12/22/1997; National Geographic, 9/27/2004] Scott will later recall that at “approximately 9:30 a.m.,” following his discussions with the supervisor, he heads down to the West Wing, where Cheney’s office is located. He will say that he discusses the “heightened alert” and reviews the “contingency plan” with the shift agents posted there. After he has finished briefing the agents, Scott stays near the door to Cheney’s office. He will recall that he subsequently evacuates Cheney from his office, apparently at around 9:36 a.m., after learning of an unidentified aircraft flying toward the White House (see (9:36 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001; United States Secret Service, 11/17/2001 pdf file]

Entity Tags: US Secret Service, James Scott

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Kevin Dowd.Kevin Dowd. [Source: BBC]Secret Service agents with President Bush in Sarasota, Florida, prepare to evacuate Bush and his entourage from the Emma E. Booker Elementary School. [BBC, 9/1/2002; Studies in Intelligence, 9/2006 pdf file] Bush is currently delivering a brief statement to the nation from the school library (see 9:30 a.m. September 11, 2001). [White House, 9/11/2001; Bohn, 2015, pp. 215] Secret Service agents tell members of his entourage in the staff area that the president will be leaving the school and heading to Air Force One as soon as he has finished giving his statement. They tell the staffers to take their places in the motorcade “as quickly as possible” and add, with some emphasis, that the motorcade will “wait for no one” once Bush’s limousine has left. [Studies in Intelligence, 9/2006 pdf file; Morell and Harlow, 2015, pp. 50] Meanwhile, White House assistant press secretary Gordon Johndroe lets members of the press at the school know that Bush is about to leave. “We’re going to have to run to the motorcade,” he says. [Politico Magazine, 9/9/2016] A Secret Service agent runs out of the school and announces, “We’re under terrorist attack, we have to go now,” Officer Kevin Dowd of the Sarasota Police Department will later recall. [BBC, 9/1/2002] According to Lieutenant Colonel Thomas Herman, a senior presidential communications officer who is at the school with Bush, there are indications around this time that the president and his plane could be targeted by the terrorists. “There was some question at the time that Air Force One and the president were a target as well,” he will say, adding, “Therefore, we evacuated the president.” [Marist Magazine, 10/2002] Bush and his entourage will leave the school at around 9:35 a.m. and be driven to Sarasota-Bradenton International Airport (see (9:34 a.m.) September 11, 2001). [Daily Telegraph, 12/16/2001; 9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: George W. Bush, Gordon Johndroe, Kevin Dowd, Thomas Herman, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Thomas Von Essen.Thomas Von Essen. [Source: Publicity photo]The Office of Emergency Management’s Emergency Operations Center (EOC) in World Trade Center Building 7 is evacuated in response to a report that more commercial planes are unaccounted for. [9/11 Commission, 7/24/2004, pp. 305] The EOC, which opened in 1999 (see June 8, 1999), is a state-of-the-art facility on the 23rd floor of WTC 7 that is intended to serve as a meeting place for city leaders in the event of an act of terrorism or other kind of crisis. [CNN, 6/7/1999; City of New York, 2/18/2001] Office of Emergency Management (OEM) officials activated it shortly after Flight 11 crashed into the North Tower of the WTC (see (Shortly After 8:46 a.m.) September 11, 2001). [Bylicki, 6/19/2003; 9/11 Commission, 7/24/2004, pp. 293]
Staffers Discussed Evacuation after the First Crash - Soon after the crash occurred, officials in the EOC “began discussing with OEM staff whether or not they should evacuate the building,” according to a report by Tricia Wachtendorf of the Disaster Research Center at the University of Delaware. [Wachtendorf, 2004, pp. 77] Richard Rotanz, deputy director of the OEM, and some other officials in the EOC conducted a “threat analysis” after the second hijacked plane crashed into the WTC, at 9:03 a.m. (see 9:03 a.m. September 11, 2001). [Urban Hazards Forum, 1/2002]
Staffers Want to Stay in the Operations Center - Personnel are reluctant to leave the EOC because in it they have “a tremendous amount of resources at their fingertips” and they are “best able to handle an emergency of this scale,” Wachtendorf will later write. Furthermore, there is no clear procedure to move to or establish an alternative operations center if it is abandoned. “I couldn’t think of where we would go if we left the EOC because at that time we didn’t have a backup facility,” one official will recall. There is, in fact, “no formalized evacuation plan for the EOC,” according to Wachtendorf. [Wachtendorf, 2004, pp. 77-79]
OEM Deputy Director Orders the Evacuation - However, Richard Bylicki, a police sergeant assigned to the OEM, was told during a call with the FAA that at least one other plane, in addition to the two that hit the Twin Towers, is unaccounted for and possibly heading for New York (see (9:30 a.m.) September 11, 2001), and he passed this information on to Rotanz. [Bylicki, 6/19/2003] Rotanz was given the same warning by a Secret Service agent who works in WTC 7. [Urban Hazards Forum, 1/2002; 9/11 Commission, 7/24/2004, pp. 305] Based on this information, he “surmised that [WTC 7] was potentially the next target,” Bylicki will recall. He consequently now orders all OEM employees to leave the building. [Bylicki, 6/19/2003; 9/11 Commission, 4/7/2004] A Secret Service agent, presumably the one who told Rotanz about the additional unaccounted-for planes, also reportedly advises EOC personnel to evacuate. He says, “There’s a reported third plane headed toward the East Coast and we’re warning everybody to vacate the building,” Fire Department Captain Abdo Nahmod will recall. [Journal of Emergency Medical Services, 9/2011, pp. 42 pdf file]
Some Liaisons Have Come to the Operations Center - Various city agencies were contacted after the EOC was activated and instructed to send their designated representatives to the center. None of these representatives have arrived by the time the EOC is evacuated, according to the 9/11 Commission Report. [9/11 Commission, 5/18/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 293, 305] However, contradicting this claim, a number of emergency responders will recall arriving at the EOC before it is evacuated, to serve as representatives for their agencies. [City of New York, 10/11/2001; City of New York, 10/25/2001; City of New York, 12/4/2001; Journal of Emergency Medical Services, 9/2011, pp. 42 pdf file]
Staffers Are Initially Slow to Leave - Personnel reportedly do not initially respond to the evacuation order with a sense of urgency. They “calmly collected personal belongings and began removing OEM records,” a report by the Mineta Transportation Institute will state. But they are subsequently “urged to abandon everything and leave the building quickly.” [Jenkins and Edwards-Winslow, 9/2003, pp. 16 pdf file] After evacuating from the EOC, they assemble in the lobby of WTC 7 and await further instructions over radio. [Bylicki, 6/19/2003] Most of them think they are only temporarily abandoning their facility and expect to return to it later in the day. They do not anticipate WTC 7 being affected by fires (see 4:10 p.m. September 11, 2001) and then collapsing late this afternoon (see (5:20 p.m.) September 11, 2001). [Wachtendorf, 2004, pp. 84]
Fire Commissioner Will Be Surprised That the Center Is Evacuated - Fire Commissioner Thomas Von Essen will be surprised when he finds that the EOC has been evacuated, since the center was designed for dealing with a crisis like the one currently taking place. “I thought that was where we should all be because that’s what [it] was built for,” he will comment. He will arrive at WTC 7 looking for Mayor Rudolph Giuliani shortly before 9:59 a.m., when the South Tower collapses (see 9:59 a.m. September 11, 2001). When he learns that the EOC has been evacuated, he will think: “How ridiculous. We’ve got a 13-million-dollar command center and we can’t even use it.” He will say in frustration: “How can we be evacuating OEM? We really need it now.” [Essen, 2002, pp. 26; Fink and Mathias, 2002, pp. 230]
Time of the Evacuation Is Unclear - It is unclear exactly when the EOC is evacuated. The order to evacuate is issued at “approximately 9:30” a.m., according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 305] But, according to a report by the National Institute of Standards of Technology, the evacuation occurs slightly later than this, at “approximately 9:44 a.m.” [National Institute of Standards and Technology, 9/2005, pp. 109] Other accounts will suggest it may even have taken place before the second attack on the WTC occurred (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001). [Barrett and Collins, 2006, pp. 34; Dylan Avery, 2007] Many people in the rest of WTC 7 left the building earlier on, around the time of the second attack (see (9:03 a.m.) September 11, 2001). [9/11 Commission, 5/18/2004 pdf file; National Institute of Standards and Technology, 9/2005, pp. 109]

Entity Tags: Office of Emergency Management, Richard Bylicki, Thomas Von Essen, Richard Rotanz, Abdo Nahmod, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Joseph Callan.Joseph Callan. [Source: FDNY]Emergency responders in the lobby of the north WTC tower hear an unconfirmed report of a third plane heading toward New York. Consequently, Assistant Fire Chief Joseph Callan orders all firefighters to evacuate the tower. The third plane report is soon found to be incorrect. One firefighter tells a colleague over radio, “That plane is ours, I repeat, it is ours.” Rescue operations therefore continue. [New York Times, 7/7/2002; New York City Fire Department, 8/19/2002, pp. 32; Fire Engineering, 9/2002; Associated Press, 11/16/2002] The source of the incorrect report is apparently Richard Rotanz, the deputy director of the New York Office of Emergency Management (OEM), who is reportedly in the OEM command center on the 23rd floor of WTC Building 7. A Secret Service agent in WTC 7 reportedly told him there were unconfirmed reports of other planes in the air. When OEM Director Richard Sheirer called Rotanz some time after the second WTC tower was hit, Rotanz relayed this information, telling him there were “still planes unaccounted for that may [be] heading for New York.” Sheirer then told people in the North Tower lobby “that another plane was on the way.” Journalists Wayne Barrett and Dan Collins, in their book Grand Illusion, blame Sheirer for “instantly converting unspecific information into a very specific false alarm.” This false alarm quickly ends up on fire and police department dispatches. Sheirer is apparently so unnerved by it that he instructs the police department aviation unit to not let another plane hit the WTC. As he will later tell the 9/11 Commission, though, “We were grasping at straws,” since no police helicopter could “stop a commercial jet going over 400 miles per hour.” [Firehouse Magazine, 9/2/2002; 9/11 Commission, 5/18/2004 pdf file; Barrett and Collins, 2006, pp. 32-33] Emergency medical technician Richard Zarrillo is currently in WTC 7, and is informed by an OEM rep there of the alleged third plane inbound for New York. While the rest of Building 7 was evacuated earlier on (see (9:03 a.m.) September 11, 2001), this false threat reportedly leads to the evacuation of the OEM command center as well (see (9:30 a.m.) September 11, 2001). [City of New York, 10/25/2001] (However, some accounts indicate the command center may have been evacuated earlier (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001).) Soon after hearing this false report of a third inbound plane, Mayor Rudolph Giuliani, Police Commissioner Bernard Kerik, and OEM Director Richard Sheirer will all leave the North Tower lobby and relocate to a temporary command post on Barclay Street (see (9:50 a.m.-10:10 a.m.) September 11, 2001). [Kerik, 2001, pp. 334; 9/11 Commission, 5/18/2004 pdf file; Barrett and Collins, 2006, pp. 342]

Entity Tags: Richard Zarrillo, Joseph Callan, Richard Rotanz, Richard Sheirer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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