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The Nantucket Hair Salon.The Nantucket Hair Salon. [Source: Nantucket Hair Salon]Lynne Cheney, the wife of Vice President Dick Cheney, is evacuated from a hair salon in Washington, DC, by her Secret Service agents, but, after initially heading toward the vice president’s residence, her car changes direction and heads to the White House after the Pentagon is hit. [United States Secret Service, 10/1/2001; White House, 11/9/2001] Cheney was at the Nantucket Hair Salon, near the White House, at the time of the plane crashes at the World Trade Center, but the Secret Service agents accompanying her did not evacuate her in response to those attacks (see (8:48 a.m.-9:03 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001] At around 9:33 a.m., however, air traffic controllers informed the Secret Service that an unidentified aircraft was heading toward the White House (see (9:33 a.m.) September 11, 2001 and (9:33 a.m.) September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 39]
Cheney Driven at 'High Speed' Away from Hair Salon - Presumably just a short time later, the Secret Service Joint Operations Center alerts the agents accompanying Cheney to the suspicious aircraft. One of the agents therefore decides to evacuate Cheney to the vice president’s residence, which is on the grounds of the US Naval Observatory in northwest Washington. [United States Secret Service, 10/1/2001; CNN, 10/26/2001; Washington Post, 11/27/2008] Cheney will later recall that her agents move her “rather briskly into a car” and then drive “at rather high speed” toward the vice president’s mansion. [White House, 11/9/2001; Newsweek, 12/30/2001]
Car Makes 'Dramatic U-turn' and Heads to White House - During the journey, one of Cheney’s Secret Service agents phones a colleague who tells them that “the suspect airplane had crashed into the Pentagon,” according to Michael Seremetis, who is one of the agents accompanying Cheney this morning. [United States Secret Service, 10/1/2001] (The Pentagon is hit at 9:37 a.m. (see 9:37 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 10] ) The colleague says that since Cheney’s motorcade is “on 15th Street and near the White House,” it should change destination and take Cheney to “the White House shelter” where she can join her husband. [United States Secret Service, 10/1/2001] Cheney will recall that after her car has been heading toward the vice president’s residence for about five minutes, “we made a rather dramatic U-turn in the middle of the street and headed toward the White House.” [White House, 11/9/2001] She will comment that after the Pentagon has been hit, the Secret Service “decided that maybe it would be safer for me to be underneath the White House. The immediate threat was gone, so they took me there.” [Milwaukee Journal Sentinel, 7/2/2002; NPR, 7/2/2002] Cheney will arrive at the White House as it is being evacuated (see (9:45 a.m.) September 11, 2001). [Newsweek, 12/30/2001]

Entity Tags: US Secret Service, Michael Seremetis, Lynne Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bush’s motorcade on its way to the Sarasota airport.Bush’s motorcade on its way to the Sarasota airport. [Source: CBC]President Bush’s motorcade leaves the Emma E. Booker Elementary School in Sarasota, Florida, to take Bush and his entourage to Air Force One, but it initially heads in the wrong direction and has to turn around in order to proceed toward the airport. [Washington Times, 10/8/2002; Canadian Broadcasting Corporation, 9/10/2006] Bush has just participated in a reading demonstration at the school (see 9:02 a.m. September 11, 2001) and given a brief statement to the nation in which he addressed the attacks on the World Trade Center (see 9:30 a.m. September 11, 2001). [White House, 9/11/2001; Associated Press, 8/25/2002] He now heads out of the school and gets into his limousine, which then speeds off to take him to his plane. [Sammon, 2002, pp. 98-99; LBJ Presidential Library, 9/3/2013] Sarasota-Bradenton International Airport, where Air Force One is waiting, is three and a half miles away from the school. [Wall Street Journal, 3/22/2004 pdf file; Studies in Intelligence, 9/2006 pdf file] Bush’s motorcade drives there much faster than it normally travels. Whereas it usually goes at around 40 to 45 miles per hour, on this occasion the vehicles are driven at 80 to 85 miles per hour. [LBJ Presidential Library, 9/3/2013] However, it initially speeds off in the wrong direction and, after several kilometers, the vehicles have to perform a U-turn in order to head toward the airport. [9/11 Commission, 6/17/2004; Canadian Broadcasting Corporation, 9/10/2006] During the journey, Bush notices people at the sides of the road, smiling and waving at him, apparently unaware of the crisis that is taking place. [Sammon, 2002, pp. 98] The Secret Service is concerned that he might be attacked on his way to the airport and provides a high level of security for him during the journey (see (Between (Between 9:35 a.m. and 9:43 a.m.) September 11, 2001). [BBC, 9/1/2002; Rove, 2010, pp. 251; Politico Magazine, 9/9/2016] Bush will learn about the attack on the Pentagon while he is being driven to the airport (see (Between 9:38 a.m. and 9:43 a.m.) September 11, 2001). His motorcade will arrive at the airport between 9:42 a.m. and 9:45 a.m. (see (9:43 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: US Secret Service, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush trying to use a cell phone as his motorcade nears the Sarasota airport.President Bush trying to use a cell phone as his motorcade nears the Sarasota airport. [Source: Associated Press]President Bush has difficulty communicating with colleagues in Washington, DC, while he is being driven to Sarasota-Bradenton International Airport. [9/11 Commission, 6/17/2004; Canadian Broadcasting Corporation, 9/10/2006] Bush left the Emma E. Booker Elementary School in Sarasota, Florida, at around 9:35 a.m. to be driven to Air Force One (see (9:34 a.m.) September 11, 2001). [Daily Telegraph, 12/16/2001; Bloomberg, 6/17/2004] While he is in his limousine, he tries calling colleagues at the White House over a secure telephone line, but all the secure lines are down. He ends up trying to call Washington using a borrowed cell phone. Even this doesn’t work, according to the Canadian Broadcasting Corporation. [9/11 Commission, 6/17/2004; Canadian Broadcasting Corporation, 9/10/2006] However, he talks with National Security Adviser Condoleezza Rice around this time, which means he is able to make at least one call (see (Between 9:38 a.m. and 9:43 a.m.) September 11, 2001 and (9:45 a.m.) September 11, 2001). [Bush, 2010, pp. 128] Dave Wilkinson, assistant special agent in charge of the presidential protection division, will later comment on the difficulties Bush and his entourage have communicating with Washington today, saying, “Every kind of communication… was challenged” and the “communications network did not hold up.” [Politico Magazine, 9/9/2016] Lee Hamilton, vice chairman of the 9/11 Commission, will claim that Bush had difficulty communicating with Washington while he was being driven to the airport because members of his entourage all tried calling the capital at the same time after leaving the school, thereby causing a “communication jam.” However, the communication problems will continue after Bush takes off from Sarasota on Air Force One (see (9:54 a.m.-2:50 p.m.) September 11, 2001). [9/11 Commission, 6/17/2004; Canadian Broadcasting Corporation, 9/10/2006] The president’s difficulty reaching his colleagues in Washington during the drive to the airport is particularly notable since, just a few months ago, Bush instructed Joseph Hagin, his deputy chief of staff for operations, to promptly ensure that he is always able to make phone calls, after he had trouble making a call from his limousine (see Spring 2001). Hagin has apparently not yet fixed the problem. [National Journal, 4/11/2011]

Entity Tags: George W. Bush, Lee Hamilton, Condoleezza Rice, Dave Wilkinson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Military officers at the FAA’s Command Center are informed of the hijacking of Flight 93, according to the FAA’s National Operations Manager Ben Sliney. If such notification is given, it is presumably shortly after the Command Center learns of the hijacking (see 9:34 a.m. September 11, 2001). Sliney will later tell the 9/11 Commission: “Available to us at the Command Center of course is the military cell, which was our liaison with the military services. They were present at all of the events that occurred on 9/11.” He will add, “The normal protocols for the events that were transpiring then—that is to say hijacked aircraft, which requires a notification to NORAD—those, at least I was given to understand, were made promptly—the notifications on each hijack.” The FAA’s acting Deputy Administrator Monte Belger will add: “[T]here were military people on duty at the FAA Command Center, as Mr. Sliney said. They were participating in what was going on. There were military people in the FAA’s Air Traffic Organization in a situation room. They were participating in what was going on.” [9/11 Commission, 6/17/2004] If the cell is notified, it is unclear what, if anything, the military liaison officers—Colonel John Czabaranek, Lieutenant Colonel Michael-Anne Cherry, and Major Kevin Bridges (see (Between 9:04 a.m. and 9:25 a.m.) September 11, 2001)—at the Command Center do with the information about Flight 93’s hijacking. The 9/11 Commission will say that the first notification to the military about Flight 93 comes at 10:07 a.m. (see 10:05 a.m.-10:08 a.m. September 11, 2001).

Entity Tags: Monte Belger, Kevin Bridges, John Czabaranek, Ben Sliney, Michael-Anne Cherry

Timeline Tags: Complete 911 Timeline

A Continental Airlines flight transmits a special transponder code three times, indicating to air traffic controllers that it has been hijacked, but the pilot then reports that the plane is fine. At 9:36 a.m., John White, a manager at the FAA’s Command Center in Herndon, Virginia, will report the suspicious incident over the phone to Doug Davis, the special assistant for technical operations in air traffic services at FAA headquarters. White says that Continental Airlines Flight 321, which is flying from Cleveland to Denver and is currently over South Bend, Indiana, has “squawked hijack three times.” [Federal Aviation Administration, 9/11/2001; 9/11 Commission, 11/4/2003] (Pilots can set their plane’s transponder—a device that sends information about the aircraft to controllers’ radar screens—to squawk a code of “7500,” which is the universal code that signals a plane has been hijacked. [USA Today, 8/12/2002; 9/11 Commission, 7/24/2004, pp. 17] ) Yet, White says, “we have made contact with the pilot and the pilot has told us everything is okay.” White adds, “We are trying to determine why he squawked hijack.” At 9:48 a.m., asked if anything more is known about the aircraft, White will tell Davis, “I have no update on Continental 321.” An hour later, White will again be talking to Davis about Flight 321. He tells him that it is “on the ground at Peoria,” in Illinois, and that the FBI is “approaching the aircraft at this time.” [Federal Aviation Administration, 9/11/2001; 9/11 Commission, 11/4/2003] Further details about Continental Airlines Flight 321, and why it wrongly signals it has been hijacked, are unknown.

Entity Tags: Doug Davis, John White

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The traffic management unit (TMU) at the FAA’s Boston Center calls NORAD’s Northeast Air Defense Sector (NEADS) to ask whether military planes out on training should be sent home. Boston Center asks, “The military aircraft that are in the air right now, we’re wondering if we should tell them to return to base if they’re just on training missions, or what you guys suggest?” NEADS replies, “No, they’re actually on the active air for the DO [director of operations] out there,” but adds, “We did send the ones home in 105 that were on the training mission.” This is presumably a reference to some fighters from Otis Air National Guard Base that were training in “Whiskey 105,” which is military training airspace southeast of Long Island (see (9:00 a.m.-9:24 a.m.) September 11, 2001 and (9:25 a.m.-9:45 a.m.) September 11, 2001). Boston Center mentions that there are other military aircraft still airborne for training, and asks, “In general, anybody that’s training?” After consulting with colleagues, the member of staff at NEADS tells Boston, “Yes, go ahead and send them home.” [North American Aerospace Defense Command, 9/11/2001] NEADS was involved in a major training exercise this morning, though this was reportedly canceled shortly after the second WTC tower was hit (see (Shortly After 9:03 a.m.) September 11, 2001). [Newhouse News Service, 1/25/2002; Airman, 3/2002]

Entity Tags: Northeast Air Defense Sector, Boston Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Secret Service calls for the immediate evacuation of Vice President Dick Cheney from his office after learning that a suspicious aircraft is flying toward the White House. Air traffic controllers informed the Secret Service that an unidentified aircraft was heading toward the White House at around 9:33 a.m. (see (9:33 a.m.) September 11, 2001 and (9:33 a.m.) September 11, 2001), but the aircraft then turned away from the White House and so, according to the 9/11 Commission Report, the Secret Service made no attempt to evacuate Cheney from his office at that time. Now, however, the Secret Service learns that the aircraft is “beginning to circle back.” This news prompts it to order “the immediate evacuation of the vice president.” [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 39] Someone at the Secret Service Joint Operations Center at the White House passes on the details of the suspicious aircraft to Special Agent James Scott, the “on-duty shift whip” for Cheney’s Secret Service detail, and the shift agents with him in the West Wing of the White House, where Cheney’s office is located. The agents hear the “broadcast alert” over their radios, telling them, “Unidentified aircraft coming toward the White House.” [United States Secret Service, 10/1/2001; United States Secret Service, 11/17/2001 pdf file] Some or possibly all of the agents will immediately go into Cheney’s office, and hurry the vice president out of there and down toward the Presidential Emergency Operations Center, a bunker below the White House (see (9:36 a.m.) September 11, 2001). [United States Secret Service, 11/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 39-40; Gellman, 2008, pp. 114-116] However, a number of accounts will indicate that Cheney was evacuated from his office earlier on, at around 9:03 a.m., when the second plane crashed into the World Trade Center (see (Shortly After 9:03 a.m.) September 11, 2001). [New York Times, 9/13/2001; Daily Telegraph, 12/16/2001; ABC News, 9/14/2002]

Entity Tags: US Secret Service, Richard (“Dick”) Cheney, James Scott

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Danny Spriggs.Danny Spriggs. [Source: National Geographic]Danny Spriggs, the assistant director of the Secret Service’s Office of Protective Operations, arrives at the Director’s Crisis Center (DCC) at Secret Service headquarters and joins colleagues there in responding to the terrorist attacks, but the agents’ ability to take action is affected by the poor quality of the information they receive. [United States Secret Service, 10/1/2001; 9/11 Commission, 7/28/2003] The DCC is used to direct operations in emergencies. It is located on the ninth floor of the Secret Service headquarters in Washington, DC, and maintained within the Secret Service’s intelligence division. [United States Secret Service, 10/1/2001; Kessler, 2009, pp. 23-24] Brian Stafford, the director of the Secret Service, activated it after the two planes crashed into the World Trade Center, according to Spriggs (see (Shortly After 9:03 a.m.) September 11, 2001).
Agent Joins Colleagues in Crisis Center - Spriggs will later recall that he arrives at the DCC at “approximately 9:35 a.m.,” and finds Stafford and Larry Cockell, the deputy director of the Secret Service, already there. At this time, Stafford is on the phone with the intelligence division. [United States Secret Service, 10/1/2001] (However, White House counterterrorism chief Richard Clarke will claim that Stafford is with him in the White House Situation Room around this time (see (9:37 a.m.) September 11, 2001). [Clarke, 2004, pp. 6-7] ) Shortly after entering the crisis center, Spriggs uses his “DCC designated telephone” to call Carl Truscott, the Secret Service special agent in charge of the presidential protective division. During the call, Spriggs alerts Truscott to a suspicious aircraft that is flying toward the White House (see (Shortly After 9:35 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001; United States Secret Service, 10/1/2001]
Agents Receive 'Conflicting' and 'Unconfirmed' Information - Spriggs will say that his “area of concern” while he is at the DCC is “the location of our protective details and the safety of our protectees.” He will recall, however, that when he arrives at the DCC, “many of the telephones” there are “not operational.” [United States Secret Service, 10/1/2001] Furthermore, the amount of information that comes into the crisis center throughout the day is “enormous.” Spriggs will recall that, while he is at the DCC, the agents there receive “conflicting” information from the intelligence division, “unconfirmed data,” and “raw information,” which hinders their ability to make proper decisions. He will say that one of his colleagues at the DCC (whose name is unstated) is making decisions based on “inaccurate data that could have been quickly verified,” such as the misinformation that an aircraft crashed near Camp David (see (10:37 a.m.-11:09 a.m.) September 11, 2001). [9/11 Commission, 7/28/2003]

Entity Tags: Carl Truscott, Carlton Danny Spriggs, Brian L. Stafford, Larry Cockell, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

White House chief of staff Andrew Card, according to his own later recollections, learns that a threat has been made against Air Force One while he is traveling with President Bush to the airport in Sarasota, Florida, although other accounts will indicate that Bush and his entourage are first alerted to the threat at around 10:30 a.m. [Sammon, 2002, pp. 106-107; White House, 8/12/2002; White House, 8/16/2002; White House, 8/16/2002; 9/11 Commission, 7/24/2004, pp. 554] Card is traveling with Bush in the presidential limousine to Sarasota-Bradenton International Airport, where Air Force One is waiting, after leaving the Emma E. Booker Elementary School (see (9:34 a.m.) September 11, 2001). [St. Petersburg Times, 9/8/2002; St. Petersburg Times, 7/4/2004] Card will later recall that he and Bush are “both on the phones,” calling Washington, DC, to try and learn more about the terrorist attacks. He will say that as well as learning about the attack on the Pentagon (see (Between 9:38 a.m. and 9:43 a.m.) September 11, 2001), “we also heard that there had been a threat” to Air Force One. “The Secret Service had indicated to us that someone had used the code name for Air Force One and had indicated that it might be a target,” Card will recall. He will say his goal, therefore, is “to get [Bush] to Air Force One as quickly as possible and get Air Force One in the air.” [White House, 8/16/2002; White House, 8/16/2002] Apparently contradicting Card’s claim, most accounts will indicate that Bush and his entourage are first informed that a threat has been made against Air Force One at around 10:30 a.m. (see (10:32 a.m.) September 11, 2001). [Sammon, 2002, pp. 106-107; Woodward, 2002, pp. 18; CBS News, 9/11/2002; 9/11 Commission, 7/24/2004, pp. 554; Fleischer, 2005, pp. 141-142] But Lieutenant Colonel Thomas Herman, a senior presidential communications officer who is in Sarasota with Bush, will support Card’s account. He will say that around the time the president’s motorcade is leaving the school, “There was some question… that Air Force One and the president were a target.” [Marist Magazine, 10/2002] And Dave Wilkinson, one of Bush’s Secret Service agents, will say that while the motorcade is heading to the airport, “we hear that’s there’s something vague about a threat to the president.” [Politico Magazine, 9/9/2016]

Entity Tags: Andrew Card, US Secret Service, George W. Bush, Thomas Herman, Dave Wilkinson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Secret Service is concerned that President Bush might be the target of a terrorist attack while he is being driven to Sarasota-Bradenton International Airport and provides extensive security to protect him during the journey. [LBJ Presidential Library, 9/3/2013; Politico Magazine, 9/9/2016] Bush and his entourage left the Emma E. Booker Elementary School in Sarasota, Florida, at around 9:35 a.m. to be driven to the airport, where Air Force One is waiting (see (9:34 a.m.) September 11, 2001). [Daily Telegraph, 12/16/2001; 9/11 Commission, 7/24/2004, pp. 39] Bush’s Secret Service agents have arranged extensive security measures to protect the motorcade during the journey. Dave Wilkinson, assistant special agent in charge of the presidential protection division, will later describe: “We asked for double-motorcade blocks at the intersection. Double and triple blocks. Not just motorcycle officers standing there with their arms up, but vehicles actually blocking the road.” [Politico Magazine, 9/9/2016] Additionally, the vehicles in the motorcade are driven at around twice the normal speed, going at 80 to 85 miles per hour instead of the usual 40 to 45 miles per hour. [LBJ Presidential Library, 9/3/2013] Furthermore, Secret Service agents in the motorcade “all had weapon barrels that were visible and they were pointing up at the ready position in case they needed to be used,” according to Officer Kevin Dowd of the Sarasota Police Department. [BBC, 9/1/2002] The Secret Service is specifically worried that a suicide bomber might be nearby and try to crash a truck bomb or a car bomb into Bush’s limousine. Edward Marinzel, the head of Bush’s Secret Service detail, has therefore arranged for the Sarasota Police Department to mobilize every available patrol car and, as it travels to the airport, the limousine is surrounded on all sides by these cars. The hope is that they will block any suicide attack on the vehicle, should one be attempted. [Rove, 2010, pp. 251; LBJ Presidential Library, 9/3/2013] The Secret Service is also “using the limos [in the motorcade] as a shell game, to keep the president safe” during the journey, Wilkinson will say. [Politico Magazine, 9/9/2016]

Entity Tags: Edward Marinzel, Dave Wilkinson, Kevin Dowd, George W. Bush, Sarasota Police Department, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

In the middle of the 9/11 attacks, General Ralph Eberhart, the commander of NORAD, drives from his NORAD headquarters office at Peterson Air Force Base, Colorado to the NORAD operations center in Cheyenne Mountain, about a dozen miles away. The journey reportedly takes him 45 minutes and en route he loses a cell phone call with Vice President Cheney. The reason he makes this journey is unknown, though it is reported that there are superior communications capabilities available at Cheyenne Mountain. [Colorado Springs Gazette, 6/16/2006; Denver Post, 7/28/2006; Washington Post, 7/29/2006] The exact times when Eberhart departs Peterson AFB and arrives at Cheyenne Mountain are unclear. General Richard Myers says that Eberhart phones him from Peterson either just before or just after the Pentagon is hit, which suggests that Eberhart heads out some time between 9:35 a.m. and 9:40 a.m. [Armed Forces Radio And Television Service, 10/17/2001; 9/11 Commission, 6/17/2004] Eberhart tells the 9/11 Commission that when he arrives at the NORAD operations center, the order to shoot down hijacked aircraft has already been passed down NORAD’s chain of command. According to the commission’s timeline, this would indicate he arrives after 10:31 a.m. (see 10:31 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 42] Yet other reports state that the massive blast doors to Cheyenne Mountain are shut at around 10:15 a.m. (see (10:15 a.m.) September 11, 2001), which suggests that Eberhart arrives earlier.

Entity Tags: Ralph Eberhart

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Dan Shanower.Dan Shanower. [Source: Family photo / Associated Press]Petty Officer Jason Lhuillier is on duty at the Chief of Naval Operations Intelligence Plot (CNO-IP). This small intelligence unit is located within the Navy Command Center at the Pentagon, on the first floor of the building’s southwest face. Since learning of the second plane hitting the WTC, he and his colleagues have been trying to build the intelligence picture, liaising with such agencies as the CIA and the Defense Intelligence Agency. Shortly before the Pentagon is struck, Lhuillier receives a phone call from the National Military Joint Intelligence Center (NMJIC). [Washington Post, 9/16/2001; Washington Post, 1/20/2002; Daily Telegraph, 9/11/2002] Like the National Military Command Center (NMCC), the NMJIC is located in the Joint Staff area of the Pentagon. It constantly monitors worldwide developments for any looming crises that might require US involvement. [Washington Times, 9/25/1997; Joint Chiefs of Staff, 2/6/2006] The caller informs Lhuillier, “We’ve got indications of another aircraft that’s been hijacked. It’s heading out to DC.” [Daily Telegraph, 9/11/2002] The caller may possibly be referring to the same incorrect report that was received by the NMCC at around 9:30 a.m., that Flight 11 is still airborne and heading toward Washington (see 9:29 a.m.-9:34 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 37] Lhuillier then interrupts a meeting between Commander Dan Shanower, who is in charge of the CNO-IP, and six others, to tell them about this third plane. Commander David Radi, an aide to Admiral William Fallon, the vice chief of naval operations, is in his Pentagon office about 100 yards from the CNO-IP. He has also heard fragmentary reports about another hijacked plane heading towards Washington, and that fighter jets are being scrambled. He calls the CNO-IP for more information, but is only told, “We’re working on it.” Radi later recalls that he’d wondered where the plane might be heading: “I’m thinking to myself, ‘Well, the Pentagon, the White House or the Capitol.’” Within minutes, the Pentagon is struck. The CNO-IP will be destroyed in the impact, and seven people working in it will be killed. [Washington Post, 1/20/2002; Arlington County Police Department, 2/21/2002; Daily Telegraph, 9/11/2002]

Entity Tags: National Military Joint Intelligence Center, David Radi, Jason Lhuillier, Dan Shanower

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Peter Murphy.Peter Murphy. [Source: Gerry J. Gilmore]Peter Murphy, the counsel to the commandant of the Marine Corps, is in his office on the fourth floor of the Pentagon’s outer E Ring, watching the CNN coverage of the attacks in New York. Having seen what happened, Murphy had asked Robert Hogue, his deputy counsel, to check with their administrative clerk, Corporal Timothy Garofola, on the current security status of the Pentagon. Yet despite what has happened in New York, Garofola has reportedly “just received an e-mail from the security manager to all Department of Defense employees that the threat condition remained ‘Normal.’” Garofola passes this information to Hogue. As Hogue is stepping into Murphy’s office to relay the message to him, there is a tremendous explosion as the Pentagon is hit. [Leatherneck, 11/2001; Washington Times, 9/11/2002; Washington Post, 8/3/2003] Reportedly, John Pugrud—the deputy chief of the Defense Protective Service, which guards the Pentagon—is finally about to pass on an instruction to raise the threat level at this time, when the Pentagon is hit (see 9:37 a.m. September 11, 2001). [Goldberg et al., 2007, pp. 152] The aircraft crashes two floors below and just yards to the right of Murphy’s office. Fortunately, neither he nor any of the men with him are hurt, and they all manage to make it safely outside. [American Forces Press Service, 8/16/2002]

Entity Tags: US Department of Defense, Timothy Garofola, Peter Murphy, Robert Hogue

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John Jester.John Jester. [Source: The Pentagon Channel]John Jester, the chief of the Defense Protective Service (DPS), which guards the Pentagon, finally gives the instruction to raise the Pentagon’s state of alert, though only by one level. Jester had been in his office on the fourth floor of the Pentagon when he learned of the attacks in New York (see Shortly After 9:03 a.m. September 11, 2001). He had reviewed contingency plans and procedures for increasing security with DPS Major James Phillips, and then headed to the office of David O. “Doc” Cooke, the head of the Washington Headquarters Services. Jester next goes to the office of his immediate supervisor Paul Haselbush, the director of real estate and facilities. [Goldberg et al., 2007, pp. 151-152] Jester will recall that Haselbush asks him: “What if a plane were to come here? It’s just a thought that people have had. What if it were to occur here?” Jester replies: “Hopefully it is not going to happen here. What can you do to defend a building against a plane?” [Murphy, 2002, pp. 244] According to the Defense Department’s own book about the Pentagon attack, before returning to his office Jester meets with his deputy, John Pugrud, and directs him to notify the DPS Communications Center to raise the Terrorist Force Protection Condition. This ranges from Normal up through four higher levels, Alpha to Delta. But Jester only instructs that it be raised one level, from Normal to Alpha, which means a general threat of possible terrorist activity exists that requires enhanced security. [Goldberg et al., 2007, pp. 152] It requires spot-inspections of vehicles and increased police patrols. [Washington Post, 9/16/2001] In one account, Jester will recall having instructed Pugrud to increase the threat level earlier, before he’d headed to Cooke’s office. [Murphy, 2002, pp. 244] But other evidence is consistent with him giving this instruction at the later time, minutes before the Pentagon attack. For example, Marine Corporal Timothy Garofola reportedly receives an e-mail shortly before the Pentagon is struck, informing all Defense Department employees that the threat condition remains at Normal (see (Shortly Before 9:37 a.m.) September 11, 2001). [Leatherneck, 11/2001] And Pugrud is reportedly trying to phone the DPS Communications Center about raising the threat level at the very time the Pentagon is hit (see 9:37 a.m. September 11, 2001). [Goldberg et al., 2007, pp. 152]

Entity Tags: Paul Haselbush, John Jester, John Pugrud

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Sergeant William Lagasse.Sergeant William Lagasse. [Source: Citizen Investigation Team]Several police officers and firefighters see the low-flying Flight 77 as it approaches the Pentagon and crashes. They quickly report this to their own agencies or to the Arlington County Emergency Communications Center (ECC), which is the focal point of all police and fire 911 calls for the county. [Goldberg et al., 2007, pp. 66]
bullet Arlington County Police Department Corporal Barry Foust is stopped at traffic lights less than two miles from the Pentagon, and spots the aircraft flying low, then sees a plume of smoke. [Goldberg et al., 2007, pp. 13] He immediately calls the ECC and calmly reports: “I think we just had an airplane crash east of here. Must be in the District area.” [Washington Post, 9/17/2001; Associated Press, 9/18/2001; US Department of Health and Human Services, 7/2002, pp. C6 pdf file]
bullet Police Motorcycle Officer Richard Cox is standing near a diner less than a mile from the Pentagon. Hearing a sudden roar, he turns and reportedly sees the plane “directly overhead… no more than a hundred feet off the ground.” [Vogel, 2007, pp. 427] He calls the ECC and reports, “It’s an American Airlines plane headed eastbound over the [Columbia] Pike, possibly headed for the Pentagon.” [Washington Post, 9/17/2001; Associated Press, 9/18/2001; US Department of Health and Human Services, 7/2002, pp. C6 pdf file]
bullet Fire Captain Steve McCoy and his crew are traveling north on Interstate 395 in ACFD Engine 101, for a training session in Crystal City. McCoy reportedly sees “a commercial airliner in steep descent, banking sharply to its right before disappearing beyond the horizon,” followed by “a tremendous explosion” and “a massive plume of smoke and fire.” He immediately radioes ECC and reports, “We got a plane down, it looks like in the Crystal City area by the 14th Street Bridge.” Being aware of the attacks on the World Trade Center, he advises that the FBI should be notified, as this is a possible terrorist attack. [US Department of Health and Human Services, 7/2002, pp. A4 pdf file; Goldberg et al., 2007, pp. 66]
bullet Officer Mark Bright of the Defense Protective Service (DPS)—the Pentagon’s police force—is manning the security booth at the Pentagon’s Mall entrance, when he hears a loud noise. He will recall: “I saw the plane at the Navy Annex area [a few hundred yards from the Pentagon]. I knew it was going to strike the building because it was very, very low—at the height of the street lights.” As soon as he sees it hit the Pentagon he radioes in his report of the attack, and then speeds in his police cruiser to the crash site, becoming the first officer there. [American Forces Press Service, 9/24/2001; Washington Post, 10/25/2001; Goldberg et al., 2007, pp. 152]
bullet Sergeant William Lagasse, also a member of the DPS, is filling up his patrol car at a gas station near the Pentagon. He recalls that he sees an “American Airlines 757… approximately 100 feet above the ground level, maybe 60 feet in front of me.” He watches the plane crash into the Pentagon. His first reaction is to call the DPS Communications Center and state, “An aircraft has just flown into the side of the building.” He then grabs his medical bag and dashes to the crash scene. [Washington Post, 10/25/2001; Library of Congress, 12/4/2001]
bullet Alan Wallace and Mark Skipper of the Fort Myer Fire Department are manning the fire station by the Pentagon heliport, and are outside checking their truck. Wallace glances up and sees the plane coming at them, and the two men then dive for cover (see 9:37 a.m. September 11, 2001). Wallace promptly radioes the fire department headquarters at Fort Myer, and reports that an airliner has hit the west side of the Pentagon. [Goldberg et al., 2007, pp. 65]
Partly due to these calls, many emergency responders quickly learn of the crash and are able to arrive at the Pentagon within minutes of it (see 9:40 a.m.-9:43 a.m. September 11, 2001). [Goldberg et al., 2007, pp. 66] Some fire and rescue units from Arlington County and elsewhere also respond—self-dispatching from stations or diverting from other destinations—after hearing Captain McCoy’s radio message to the ECC. [US Department of Health and Human Services, 7/2002, pp. A4 pdf file]

Entity Tags: Barry Foust, Arlington County Emergency Communications Center, William Lagasse, Alan Wallace, Richard Cox, Steve McCoy, Mark Bright, Mark Skipper

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Dr. Thomas Mayer.Dr. Thomas Mayer. [Source: Studer Group]The air traffic control tower at Washington Dulles International Airport notifies Inova Fairfax Hospital—the largest hospital in Northern Virginia—that a hijacked aircraft is missing. It passes this information to Dr. Thomas Mayer, the chair of the hospital’s emergency department. [Goldberg et al., 2007, pp. 117] At around 9:32 a.m., air traffic controllers at the FAA’s terminal control facility at Dulles had “observed a primary radar target,” later determined to be Flight 77, “tracking eastbound at a high rate of speed” (see 9:32 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 25; 9/11 Commission, 8/26/2004, pp. 33] Mayer will later recall: “We knew that something was headed towards the national capital area. We didn’t know where. But we knew we needed to get ready. So we immediately went on disaster planning mode.” [Goldberg et al., 2007, pp. 117] The Arlington County After-Action Report indicates the hospital in fact initiates its disaster plan earlier than Mayer suggests, stating: “Inova Fairfax Hospital activated its disaster plan following reports of the World Trade Center attacks. Subsequently, the hospital received emergency notification of a missing airliner from the Washington Dulles International Airport tower.” The hospital cancels elective surgeries until 6:00 p.m. and makes eight trauma teams available within 20 minutes. The regular emergency room is relocated to an alternate site, and nearly 100 nurses and doctors prepare to respond in the event of an attack in the Washington Metropolitan Area. [US Department of Health and Human Services, 7/2002, pp. B3 pdf file] Due to the strategic importance of the region, Inova Fairfax and the other hospitals and clinics in the Washington area are particularly well prepared for mass casualty incidents. They regularly conduct drills to practice for chemical or biological attacks. [Goldberg et al., 2007, pp. 115]

Entity Tags: Thomas Mayer, Inova Fairfax Hospital

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Government buildings in Washington, DC, are not evacuated prior to the attack on the Pentagon at 9:37 a.m. As CNN will describe, even after the attacks on the World Trade Center and the FAA’s warning to the military of a hijacked aircraft apparently heading toward Washington (see 9:21 a.m. September 11, 2001 and (9:24 a.m.) September 11, 2001), “the federal government failed to make any move to evacuate the White House, Capitol, State Department, or the Pentagon.” [CNN, 9/16/2001] Although a slow evacuation of the White House begins around 9:20 a.m. (see (9:20 a.m.) September 11, 2001), it is not until 9:45 that the Secret Service orders people to run from there (see (9:45 a.m.) September 11, 2001). [CNN, 9/11/2001; CNN, 9/12/2001; ABC News, 9/11/2002] Other government buildings, including the Capitol (see 9:48 a.m. September 11, 2001), the Justice Department, the State Department, and the Supreme Court, will not be evacuated until between 9:45 and 10:45 a.m. [US News and World Report, 9/14/2001; US Department of State, 8/15/2002] Robert Bonner, who was recently nominated as Commissioner of Customs, will later estimate that he was evacuated from the Treasury Department at “about 9:35 a.m.” [9/11 Commission, 1/26/2004; US Department of Homeland Security, 9/20/2004] But other accounts say the Treasury Department is not evacuated until after the Pentagon attack. [Associated Press, 9/11/2001; Reuters, 9/11/2001; US Department of State, 9/11/2002] Furthermore, journalist and author Robert Draper will describe that, even after the State and Treasury departments have been evacuated: “no agents thought to take charge of the Commerce Department, which housed 5,000 employees. Eventually, Secretary [of Commerce] Don Evans got tired of waiting for orders and had someone drive him to his home in McLean, where he sat for hours until he finally made contact with the Secret Service.” [Draper, 2007, pp. 143] According to CNN, prior to the Pentagon attack, “neither the FAA, NORAD, nor any other federal government organ made any effort to evacuate the buildings in Washington. Officials at the Pentagon said that no mechanism existed within the US government to notify various departments and agencies under such circumstances [as occur on 9/11].” [CNN, 9/16/2001]

Entity Tags: Pentagon, US Supreme Court, Robert Bonner, US Department of Commerce, US Department of Justice, Federal Aviation Administration, US Department of the Treasury, US Department of State, White House, US Capitol building, Donald L. Evans

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Before the Pentagon is hit, no steps are taken to alert or evacuate the building’s 20,000 employees. Even Defense Secretary Donald Rumsfeld and his top aides are reportedly unaware of a rogue plane heading toward Washington prior to the attack there. [ABC News, 9/16/2001; Newsday, 9/23/2001; Vogel, 2007, pp. 429] Pentagon spokesman Glenn Flood will later try to explain why the Pentagon is not evacuated at this time, saying: “To call for a general evacuation, at that point, it would have been just guessing. We evacuate when we know something is a real threat to us.” He says that an evacuation could have put employees at risk by moving them outside the protection provided by the building’s walls. Another Pentagon spokesman, Air Force Lt. Col. Vic Warzinski, will add, “The Pentagon was simply not aware that this aircraft was coming our way.” [Newsday, 9/23/2001] Yet, as early as 9:21, the FAA warned the military of a hijacked aircraft heading toward Washington (see 9:21 a.m. September 11, 2001 and (9:24 a.m.) September 11, 2001). The National Military Command Center (NMCC), located inside the Pentagon, was aware of this hijacked aircraft by 9:30, according to the 9/11 Commission (see 9:29 a.m.-9:34 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 26 and 37; Vogel, 2007, pp. 429] The New York Times will in fact report that, since shortly before 9:00 a.m., “military officials in [the NMCC] were urgently talking to law enforcement and air traffic control officials about what to do.” [New York Times, 9/15/2001] The order to evacuate will only go out over the Pentagon’s public address system shortly after the building is hit. [Goldberg et al., 2007, pp. 137-138] The Defense Protective Service, which guards the Pentagon, does not order that the building’s threat level be raised until the time when it is hit (see 9:37 a.m. September 11, 2001). [Goldberg et al., 2007, pp. 151-152]

Entity Tags: Vic Warzinski, Glenn Flood, Pentagon, Donald Rumsfeld

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

In response to an emergency 911 telephone call, the Arlington County Emergency Communications Center dispatches several units to deal with an apartment fire at 1003 Wilson Boulevard in Rosslyn, Virginia—within the vicinity of the Pentagon. Because this fire is in a high-rise building, nine different fire and medical service units are dispatched. However, the first engine crew to arrive radios to the other units that the fire has gone out. Consequently, by “sheer coincidence,” at the time when the Pentagon is hit, there are a significant number of available fire and medical service units already on the road nearby. [US Department of Health and Human Services, 7/2002, pp. A9 pdf file; Fire Engineering, 11/2002] Assistant Chief James Schwartz of the Arlington County Fire Department will later recall that, around this time, firefighters are dispatched in response to an alarm at the high-rise USA Today complex in Rosslyn (see (Shortly Before 9:37 a.m.) September 11, 2001). The address of the complex is 1000 and 1110 Wilson Boulevard, suggesting this is in fact the same incident as the “apartment fire” at 1003 Wilson Boulevard. [Washington Business Journal, 9/7/2001; McClatchy Washington Bureau, 2008] Furthermore, apparently around this same time, soldiers from a bomb ordnance disposal unit at Fort Belvoir, 12 miles south of the Pentagon, are on their way to do a sweep of the Pentagon heliport, ready for the expected arrival of the president there at around midday (see 8:30 a.m. September 11, 2001). [Goldberg et al., 2007, pp. 64-65]

Entity Tags: Arlington County Emergency Communications Center, James Schwartz

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A typical C-130.A typical C-130. [Source: US Air Force Reserve Command]Washington’s Reagan National Airport air traffic control instructs a military C-130 cargo plane that has just departed Andrews Air Force Base to intercept Flight 77 and identify it. [New York Times, 10/16/2001; Guardian, 10/17/2001] Remarkably, this C-130 is the same C-130 that will be 17 miles from Flight 93 when it later crashes into the Pennsylvania countryside (see 10:08 a.m. September 11, 2001). [Pittsburgh Channel, 9/15/2001; Star-Tribune (Minneapolis), 9/11/2002] The pilot, Lt. Col. Steve O’Brien, will claim that he took off around 9:30 a.m., planning to return to Minnesota after dropping supplies off in the Caribbean. He will describe his close encounter: “When air traffic control asked me if we had him [Flight 77] in sight, I told him that was an understatement—by then, he had pretty much filled our windscreen. Then he made a pretty aggressive turn so he was moving right in front of us, a mile and a half, two miles away. I said we had him in sight, then the controller asked me what kind of plane it was. That caught us up, because normally they have all that information. The controller didn’t seem to know anything.” O’Brien reports that the plane is either a 757 or 767 and its silver fuselage means it is probably an American Airlines plane. “They told us to turn and follow that aircraft—in 20 plus years of flying, I’ve never been asked to do something like that.” [Star-Tribune (Minneapolis), 9/11/2002] O’Brien and his crew, Maj. Robert Schumacher and flight engineer Master Sgt. Jeffrey Rosenthal, are unaware of the attacks in New York. Schumacher will say that, after being directed to follow Flight 77, he first thought that the plane was having technical difficulties, “that the pilots were really just trying to fly the airplane, and get it on the ground safely.” After the impact, O’Brien tunes in to a news broadcast, but is surprised to hear about a second crash in New York, not at the Pentagon. He will recall: “The first thing we heard on there was ‘We’re now hearing about a second airplane hitting the World Trade Center.’ That was not what we were expecting to hear. We were expecting to hear about an airplane impacting the Pentagon… and the light goes on, and it’s like, ‘Oh my God, the nation’s under attack!’” [Minnesota Public Radio, 5/31/2004] The 9/11 Commission will report that O’Brien specifically identifies the hijacked plane as a Boeing 757. Seconds after impact, he reports to the Washington tower, “Looks like that aircraft crashed into the Pentagon, sir.” [9/11 Commission, 6/17/2004]

Entity Tags: Ronald Reagan Washington National Airport, Robert Schumacher, Pentagon, Steve O’Brien, Jeffrey Rosenthal

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

NORAD’s Northeast Air Defense Sector (NEADS) declares “AFIO” (Authorization for Interceptor Operations) for Washington airspace, giving the military authority over the FAA for that airspace, and directs the fighter jets launched from Langley Air Force Base (see (9:25 a.m.-9:30 a.m.) September 11, 2001) toward the White House. [9/11 Commission, 8/26/2004, pp. 33; Spencer, 2008, pp. 113, 150] Colin Scoggins, the military liaison at the FAA’s Boston Center, has just called to report an unidentified aircraft closing in on Washington, DC, which is currently six miles southeast of the White House (see 9:36 a.m. September 11, 2001).
Nasypany Declares AFIO - Major Kevin Nasypany, the NEADS mission crew commander, is unaware that the F-16s he scrambled from Langley Air Force Base are heading out to sea rather than going north toward the Baltimore area (see 9:34 a.m. September 11, 2001). He therefore orders Major James Fox, the leader of the NEADS weapons team, to direct the Langley jets toward the White House, telling him: “I got an aircraft six miles east of the White House! Get your fighters there as soon as possible!” Fox asks, “Do you want us to declare AFIO?” Nasypany replies, “Take [the Langley fighters] and run ‘em to the White House,” and adds, “I want AFIO right now!” [Spencer, 2008, pp. 150] Declaring AFIO gives the military emergency authority to enter FAA-controlled airspace without permission, and means that NORAD assumes responsibility for ensuring that its fighter jets see and avoid all aircraft in that airspace. NEADS has already declared AFIO for New York airspace (see (9:12 a.m.) September 11, 2001). [Federal Aviation Administration, 2/19/2004, pp. 4-12-1 - 4-12-2; Spencer, 2008, pp. 113] Now it does the same for Washington airspace. Fox tells the members of his weapons team: “We’re going direct [to] DC with my guys. Tell Giant Killer that we’re going AFIO!” [Spencer, 2008, pp. 150] (“Giant Killer” is the call sign for the Fleet Area Control and Surveillance Facility in Virginia Beach, Virginia—the Navy air traffic control agency that handles all over-water military operations. [New York Times, 2/10/1997; Spencer, 2008, pp. 143] )
NEADS Unable to Contact Langley Jets - Master Sergeant Steve Citino, the NEADS weapons director, tries calling Langley pilot Major Dean Eckmann to inform him of the AFIO declaration, but receives no response. According to author Lynn Spencer, the Langley jets are not yet in NEADS’s radio range. Meanwhile, NEADS Staff Sergeant William Huckabone calls Giant Killer and notifies it: “Ma’am, we are going AFIO right now with Quit 2-5 [the Langley fighters]. They are going direct [to] Washington.” But the controller only offers modest reassurance that the Langley jets will be given the appropriate clearance to enter Washington airspace, responding, “We’re handing ‘em off to [the FAA’s Washington] Center right now.” Huckabone retorts: “Ma’am, we need that expedited right now! We need to contact them on 234.6.… Do you understand?”
NEADS Reaches Langley Jets - As soon as the Langley jets enter radio range, Citino makes contact with pilot Craig Borgstrom and instructs him, “Squawk quad-sevens and head 010!” This means the pilots should dial the code for AFIO—7777—into their planes’ transponders. Borgstrom radios fellow pilot Eckmann and passes on this instruction. According to Spencer: “The declaration of AFIO startles Eckmann. He has never, in all his years of flying, received such an order. He’s only heard about it and, to him, it means no less than the start of World War III.” [Spencer, 2008, pp. 150-151] At 9:37 a.m., when the Pentagon is hit, the Langley jets have flown nearly 60 miles out over the ocean and are 150 miles from Washington (see 9:37 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 27; Spencer, 2008, pp. 151]

Entity Tags: Northeast Air Defense Sector, Kevin Nasypany, James Fox, Craig Borgstrom, Dean Eckmann, Fleet Area Control and Surveillance Facility, William Huckabone, Steve Citino

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The ‘Twin Towers’ USA Today building in Rosslyn, Virginia.The ‘Twin Towers’ USA Today building in Rosslyn, Virginia. [Source: Monday Properties]Arlington County firefighters are dispatched in response to a fire alarm at the USA Today building, located just a few miles down the road from the Pentagon, though whether there is actually a fire there is unclear. [USA Today, 9/13/2001; McClatchy Washington Bureau, 2008] The USA Today complex, in the Rosslyn area, includes the two tallest high-rise buildings in the county, which are in fact known as the “Twin Towers.” [Washington Business Journal, 9/7/2001; Creed and Newman, 2008, pp. 9] The building’s managers had been worried that the complex could be a terrorist target, and called the Arlington County Emergency Communications Center (ECC), asking if they should evacuate (see (9:04 a.m.-9:36 a.m.) September 11, 2001). According to Assistant Chief James Schwartz of the Arlington County Fire Department, “Shortly after that, we had a fire response for alarm bells at the USA Today building.” Schwartz is dispatched to the building, but before he leaves his office, word is received about the Pentagon attack, so he heads to the Pentagon instead. [McClatchy Washington Bureau, 2008; Creed and Newman, 2008, pp. 48-49]
Fire Chief Believes Alarm Activated to Facilitate Evacuation - Schwartz will later reflect, “I’ve always suspected that people who were evacuating [the USA Today building] decided that they would pull the fire alarm in order to get everybody out of the building, and that initiated a response on our part.” [McClatchy Washington Bureau, 2008] However, according to USA Today spokesman Steve Anderson, who is at the complex, employees of USA Today and its parent company Gannett only begin evacuating the building after the Pentagon attack occurs. Westfield Realty, the company that owns the building, asks all the tenants to evacuate at about 11:00 a.m., but most will already have left by then. [Washington Business Journal, 9/11/2001; Washington Business Journal, 9/14/2001]
Report Apparently Describes Same Incident - The alarm at the USA Today building may be the same incident as is later described in the Arlington County After-Action Report on the emergency response to the Pentagon attack. The report states that, “just one minute before the Pentagon crash,” several fire and medical units are dispatched “to an apartment fire at 1003 Wilson Boulevard in Rosslyn” (see (Shortly Before 9:37 a.m.) September 11, 2001). [US Department of Health and Human Services, 7/2002, pp. A9 pdf file] The address of the USA Today complex is reported as being “1000 and 1110 Wilson Blvd.,” suggesting this is the same building as where the “apartment fire” is reported to be. [Washington Business Journal, 9/7/2001] The first engine to arrive in response to the apartment fire reports that it is already out. [US Department of Health and Human Services, 7/2002, pp. A9 pdf file]
News Reports of Fire - In the aftermath of the attack on the Pentagon, news reports will—apparently incorrectly—describe a fire at the USA Today building. At 9:46 a.m., local radio station WTOP will report, “We’re hearing from a caller who says she is eyewitness to another hit here in town; the USA Today building may also be on fire in addition to the Pentagon.” [Broadcasting and Cable, 8/26/2002] The Washington Post will describe, “The USA Today building in Rosslyn was supposedly enveloped in smoke.” [Washington Post, 9/11/2001] But the Associated Press states that “Radio reports about an explosion at the USA Today building in Rosslyn were false.” [Associated Press, 9/11/2001]

Entity Tags: USA Today building, Arlington County Fire Department, James Schwartz

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An air traffic controller in the tower at Reagan National Airport.An air traffic controller in the tower at Reagan National Airport. [Source: Rob Ballenger / NPR]An air traffic controller in the Terminal Radar Approach Control (TRACON) at Washington’s Reagan National Airport calls the airport’s control tower and alerts it to an unidentified aircraft that is approaching and heading in the direction of the White House. [Spencer, 2008, pp. 145-146, 158] The TRACON was recently contacted by controllers at Washington Dulles International Airport and notified of this aircraft, which is later determined to be Flight 77 (see (9:33 a.m.) September 11, 2001). [Washington Post, 9/11/2001; 9/11 Commission, 8/26/2004, pp. 33] TRACON controllers have watched it on radar as it traveled almost 10 miles south of the airport, and then turned back toward Washington.
TRACON Calls Tower - A controller in the TRACON now phones Chris Stephenson, the supervisor in the Reagan Airport control tower, and says to him, “See in the sky, five miles west of you?” Stephenson thinks he has identified the target the controller is referring to on his radar screen, but it is the wrong one. The controller clarifies: “No! The ‘LOOK’ tag! See the ‘LOOK’ tag? It’s a 757! Do you see anything out there?” Stephenson then looks out of the window and can see the plane, now less than a mile away, coming in fast. [Spencer, 2008, pp. 158] He sees it turning to the right and descending. [USA Today, 8/11/2002] A tour group from FAA headquarters is currently looking around the tower, and Stephenson promptly orders its members to “get out” of there (see (9:32 a.m.-9:37 a.m.) September 11, 2001).
Time of First Notification Unclear - According to author Lynn Spencer, Stephenson was unaware of the approaching aircraft prior to this call from the TRACON. [Spencer, 2008, pp. 157-158] But USA Today will claim he received a call at “[a]bout 9:30” from the Secret Service, telling him an unidentified aircraft was speeding toward Washington (9:30 a.m.) September 11, 2001). [USA Today, 8/11/2002] Furthermore, after the Reagan TRACON was alerted to the aircraft, departure controller Dan Creedon quickly attached a data box to its radar track with the word “LOOK” in it, which would allow other controllers—including those in the control tower—to quickly spot it and track it on their screens. Why Stephenson had not noticed this is unclear. [9/11 Commission, 7/28/2003 pdf file; Spencer, 2008, pp. 145-146]

Entity Tags: Chris Stephenson, Ronald Reagan Washington National Airport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The District of Columbia Air National Guard (DCANG) at Andrews Air Force Base, just outside Washington, receives a call from the Secret Service at its White House Joint Operations Center (JOC), requesting armed fighter jets over the capital.
JOC Calls DC Air National Guard - Major Daniel Caine is the supervisor of flying with the 113th Wing of the DC Air National Guard at Andrews, and is currently at the operations desk, where a Secret Service agent recently called him and asked if the DCANG could launch fighters. The agent then told Caine to stand by and said someone else would call (see (Shortly After 9:33 a.m.) September 11, 2001). Now the phone rings, and Caine answers it. The caller, from the JOC, asks for armed fighter jets over Washington. Caine is unsure how the JOC has got the operations desk phone number. He will later speculate that it got it from Secret Service agent Kenneth Beauchamp, who he’d contacted earlier on (see (Between 9:05 a.m. and 9:32 a.m.) September 11, 2001).
Caine Possibly Hears Cheney in Background - The name of the caller is unstated. However, Caine believes he can hear Vice President Dick Cheney’s voice in the background. He will tell author Lesley Filson: “I could hear plain as day the vice president talking in the background. That’s basically where we got the execute order. It was ‘VFR [visual flight rules] direct.’” He will later tell the 9/11 Commission that he “thought, but would not swear to it, that he heard the vice president’s voice in the background.”
Caine Learns of Pentagon Attack - Around this time, Caine learns that the Pentagon has been hit. Even though the Pentagon is just 10 miles from Andrews Air Force Base, he will later recall that he only learns of the attack from news reports, and “no other source.” The result of learning this, according to Caine, is that “the intensity level increased even more.” [Filson, 2003, pp. 76, 78; 9/11 Commission, 3/8/2004 pdf file; 9/11 Commission, 3/11/2004 pdf file]
Commander Arrives, Takes over Call - At some point during Caine’s call with the JOC, apparently soon after the Pentagon attack, Brigadier General David Wherley, the commander of the DC Air National Guard, finally arrives at the headquarters of the 121st Fighter Squadron, where Caine and his colleagues are (see (Shortly After 9:39 a.m.) September 11, 2001). (The 121st Fighter Squadron is part of the 113th Wing of the DCANG.) At this time, Caine has a phone to each ear. He passes the phone with the call from the JOC to Wherley, saying, “Boss… here, you take this one!” He passes the other to Lieutenant Colonel Phil Thompson, the chief of safety for the 113th Wing. Caine has decided he is going to fly, and so Thompson will be replacing him as the unit’s supervisor of flying. Caine then goes to join the other pilots that are suiting up, ready to take off in their jets. [Aviation Week and Space Technology, 9/9/2002; Filson, 2003, pp. 78-79; 9/11 Commission, 3/8/2004 pdf file; Spencer, 2008, pp. 184] Caine will take off from Andrews at 11:11 a.m. (see 11:11 a.m. September 11, 2001). [Filson, 2003, pp. 84; 9/11 Commission, 2004; 9/11 Commission, 2/17/2004]

Entity Tags: District of Columbia Air National Guard, Daniel Caine, Phil Thompson, David Wherley, Richard (“Dick”) Cheney, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Representative Christopher Cox (R-CA) will later claim he is still meeting with Defense Secretary Donald Rumsfeld at this time. They are still discussing missile defense, apparently completely oblivious of the approaching Flight 77. Watching television coverage from New York City, Rumsfeld says to Cox: “Believe me, this isn’t over yet. There’s going to be another attack, and it could be us.” According to the Daily Telegraph, Flight 77 hits the building “moments later.” [Daily Telegraph, 12/16/2001] In another telling, Cox will claim that Rumsfeld says: “If we remain vulnerable to missile attack, a terrorist group or rogue state that demonstrates the capacity to strike the US or its allies from long range could have the power to hold our entire country hostage to nuclear or other blackmail. And let me tell you, I’ve been around the block a few times. There will be another event.” Rumsfeld repeats this sentence for emphasis. According to Cox, “Within minutes of that utterance, Rumsfeld’s words proved tragically prophetic.” Cox also claims, “I escaped just minutes before the building was hit.” [Office of Representative Christopher Cox, 9/11/2001] However, Rumsfeld will claim that this meeting with Cox ended before the second World Trade Center crash, which occurred at 9:03 a.m. Cox himself will say that after being told of that crash, “[Rumsfeld] sped off, as did I.” Cox will say he immediately headed to his car, making it impossible for him to still be in the Pentagon “just minutes before” it is hit. [Associated Press, 9/11/2001] Another account will put Rumsfeld’s “I’ve been around the block a few times. There will be another event” comment two minutes before the first WTC crash at 8:46 a.m., when Rumsfeld reportedly made other predictive comments. [Associated Press, 9/16/2001]

Entity Tags: Christopher Cox, Donald Rumsfeld

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Dick Cheney heading to the the Presidential Emergency Operations Center.Dick Cheney heading to the the Presidential Emergency Operations Center. [Source: David Bohrer / White House]Vice President Dick Cheney is taken by the Secret Service from his office to an underground tunnel leading to the Presidential Emergency Operations Center (PEOC) below the White House around this time, according to some accounts, including the 9/11 Commission Report, although other accounts will suggest he was evacuated from his office about half an hour earlier. [United States Secret Service, 11/17/2001 pdf file; Newsweek, 12/30/2001; 9/11 Commission, 7/24/2004, pp. 39-40; Hayes, 2007, pp. 333, 335] Cheney, who is in his office in the West Wing of the White House, is aware of the two plane crashes in New York and realizes this is a terrorist attack. He is now “watching developments on the television,” he will later recall, and starting “to get organized to figure out what to do.” [Meet the Press, 9/16/2001; Hayes, 2007, pp. 330-331] The Secret Service was informed that an unidentified aircraft was heading toward the White House at around 9:33 a.m. (see (9:33 a.m.) September 11, 2001 and (9:33 a.m.) September 11, 2001). Concern about this aircraft prompted it to order the evacuation of Cheney “just before 9:36,” according to the 9/11 Commission Report (see (9:35 a.m.) September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 39]
Armed Agents Enter Cheney's Office - Four or five Secret Service agents carrying submachine guns therefore enter Cheney’s office, according to Washington Post reporter Barton Gellman. One of them, Special Agent James Scott, pushes through the group of government officials who are gathered around Cheney (see (Shortly After 9:03 a.m.) September 11, 2001) and tells the vice president, “Sir, we need to move you—now.” Cheney nods, indicating that he will respond to the agent in a moment, and then turns to say something to another person. But Scott brings down the flat of his hand sharply on Cheney’s desk and commands, ”Now![Gellman, 2008, pp. 114-115]
Cheney Propelled out of His Office - Scott then puts his hand on Cheney’s shoulder, grabs the vice president by the back of his belt, and moves him out the door. [Hayes, 2007, pp. 333] Cheney will comment that Secret Service agents “practice this, I’m sure, because… whether you wanted to move or not, you’re going. They don’t exactly pick you up and carry you. It’s more like they propel you forward.” [White House, 11/19/2001] As the Secret Service agents take Cheney through his outer office, the vice president manages to grab the latest issue of The Economist off a table. “I’m always carrying something in case I get hung up someplace,” he will explain. “I’ve got to have something to read.” [Newsweek, 12/30/2001; Hayes, 2007, pp. 333] Carrying the magazine but nothing more, Cheney is hurried down the hallway, past the Oval Office, and down into the basement of the White House. [White House, 11/19/2001]
Other Officials Left in Cheney's Office - The officials who were with Cheney are left in his office. Mary Matalin, one of Cheney’s senior advisers, will recall: “[S]peechwriter John McConnell and I were left behind in his office, staring at each other as if to say, ‘What are we, chopped liver?’ I think I actually said that.” [National Review, 9/8/2011] Cheney will arrive in the underground tunnel leading to the PEOC about a minute after he leaves his office (see (9:37 a.m.) September 11, 2001). There he will learn that the Pentagon has been hit and talk over the phone with the president (see (9:45 a.m.-9:56 a.m.) September 11, 2001) before heading into the PEOC (see (9:58 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 40; Hayes, 2007, pp. 335-336] However, according to some accounts, Cheney was evacuated from his office a significant time earlier on, around 9:03 a.m., when the second plane crashed in New York (see (Shortly After 9:03 a.m.) September 11, 2001). [New York Times, 9/13/2001; Daily Telegraph, 12/16/2001; ABC News, 9/14/2002; Clarke, 2004, pp. 1-2]

Entity Tags: John McConnell, Mary Matalin, James Scott, Richard (“Dick”) Cheney, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Danny Spriggs, the assistant director of the Secret Service’s Office of Protective Operations, informs Carl Truscott, the Secret Service special agent in charge of the presidential protective division, that a suspicious aircraft is flying toward the White House. Spriggs is currently in the Director’s Crisis Center (DCC) on the ninth floor of the Secret Service headquarters in Washington, DC (see (9:35 a.m.) September 11, 2001). Truscott is at his office in the Eisenhower Executive Office Building, next to the White House, meeting with three other senior Secret Service agents to discuss security enhancements at the White House (see (9:18 a.m.) September 11, 2001).
Deputy Director Tells Colleague about Approaching Aircraft - Spriggs phoned Truscott after learning that a Secret Service agent he was inquiring about is in Truscott’s office. Now, while he is talking to Truscott, Spriggs is told by Larry Cockell, the deputy director of the Secret Service, who is with him in the DCC, that an aircraft is flying toward the White House and the Secret Service is evacuating the White House. Spriggs passes this information on to Truscott. According to Truscott, Spriggs says that “the intelligence division duty desk [is] reporting Federal Aviation Administration information that a suspicious aircraft [is] coming toward Washington, DC, and that the White House [is] being evacuated.” [United States Secret Service, 10/1/2001; United States Secret Service, 10/1/2001] (Personnel from the intelligence division at Secret Service headquarters are participating in a phone conference with Federal Aviation Administration headquarters, according to the 9/11 Commission Report. Presumably this is where the intelligence division duty desk received its information from. [9/11 Commission, 7/24/2004, pp. 464] )
Agent Says He Will Evacuate the White House - Truscott tells Spriggs he had been unaware of the approaching aircraft, and says he will initiate the evacuations of the White House and the Eisenhower Executive Office Building. Truscott will later recall that while Spriggs is telling him about the approaching aircraft, a Secret Service agent who is with him in his office is receiving “similar FAA information via telephone” from another agent. The name of that agent is unstated. The exact time at which Spriggs tells Truscott about the aircraft flying toward the White House is unclear. Truscott will say that Spriggs called him at 9:43 a.m. However, Spriggs will say he arrived at the DCC at “approximately 9:35 a.m.,” and he apparently called Truscott shortly after that. [United States Secret Service, 10/1/2001; United States Secret Service, 10/1/2001]

Entity Tags: Carl Truscott, Larry Cockell, Carlton Danny Spriggs, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Eric Shinseki.Eric Shinseki. [Source: US Army]Major General Peter Chiarelli, the Army’s director of operations, readiness, and mobilization, is informed that a hijacked aircraft is thought to be heading toward Washington, DC, and is possibly aiming for the Pentagon. Chiarelli was in his office at the Pentagon, preparing to go to a scheduled meeting, when he learned of the attacks on the World Trade Center. In response, he instructed a colleague to activate the Army’s Crisis Action Team (CAT) (see (Shortly After 9:03 a.m.) September 11, 2001). Shortly after doing so, he was phoned by General Eric Shinseki, the Army’s chief of staff who is currently in Singapore, attending a conference. Shinseki asked for a situation report. “All I could tell him, basically, was what I had seen on TV,” Chiarelli will later recall. “I didn’t have any time to leave the room, to go to the CAT, to check with the intel folks,” he will add. Now, while Chiarelli is still on the phone with Shinseki, Oscar Benjamin, an analyst in the Army’s Antiterrorism Operations Intelligence Cell (ATOIC), comes into his office. [US Army Center of Military History, 2/5/2002; Rossow, 2003, pp. 65; Lofgren, 2011, pp. 95-98] The ATOIC is responsible for providing terrorism early warning to the Army. [University of Wisconsin, 2/25/2009] Benjamin reports that additional aircraft have been hijacked and one of these aircraft is thought to be heading toward Washington—“in his opinion for the Pentagon,” according to author Robert Rossow. Chiarelli passes this information on to Shinseki. Realizing there is little he can do from Singapore, Shinseki says he will call back later and ends the call. Chiarelli then heads to the Army Operations Center in the basement of the Pentagon, where the CAT is assembling. Just after he arrives on the CAT floor, one of his intelligence officers (possibly Benjamin, although this is unstated) comes in and, he will recall, tells him “that they had credible information that one of the [additional hijacked] aircraft was headed for DC.” Chiarelli will then hear the sound of the impact as the Pentagon is hit. [US Army Center of Military History, 2/5/2002; Rossow, 2003, pp. 65-66; Lofgren, 2011, pp. 98-99] (The Pentagon is hit at 9:37 a.m. (see 9:37 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 10] )

Entity Tags: Eric Shinseki, Oscar Benjamin, Peter W. Chiarelli

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A typical F-16.A typical F-16. [Source: NORAD]Accounts differ as to how far from Washington the F-16 fighters scrambled from Langley are when Flight 77 crashes. The Langley, Virginia, base is 129 miles from Washington. NORAD originally claimed that, at the time of the crash, the fighters are 105 miles away, despite having taken off seven minutes earlier. [North American Aerospace Defense Command, 9/18/2001] The 9/11 Commission claims that at 9:36 a.m., NEADS discovers that Flight 77 is only a few miles from the White House and is dismayed to find the fighters have headed east over the ocean. They are ordered to Washington immediately, but are still about 150 miles away. This is farther away than the base from which they took off. [9/11 Commission, 6/17/2004] The F-16 pilot codenamed Honey (who is apparently Captain Craig Borgstrom) offers a different explanation. As previously mentioned, he says they are flying toward New York, when they see a black column of smoke coming from Washington, about 30 or 40 miles to the west. He is then asked over the radio by NEADS if he can confirm the Pentagon is burning. He confirms it. He says that the mission of the Langley pilots at this time is clear: to keep all airplanes away from Washington. The F-16s are then ordered to set up a defensive perimeter above Washington. [Longman, 2002, pp. 76; Filson, 2003, pp. 66; New York Observer, 2/15/2004] The maximum speed of an F-16 is 1,500 mph. [Associated Press, 6/16/2000] Had the fighters traveled straight to Washington at 1,300 mph, they would have reached Washington at least one minute before Flight 77. Furthermore, at the time the Pentagon is hit, according to Craig Borgstrom, he and the other Langley pilots are hearing a lot of chatter over their radios, but nothing about airliners crashing into buildings. He says they are “all three on different frequencies… and [are] getting orders from a lot of different people.” [Filson, 2003, pp. 66]

Entity Tags: Pentagon, Craig Borgstrom, Northeast Air Defense Sector

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Diagram showing the area of impact at the Pentagon. The Navy Command Center is highlighted in red.Diagram showing the area of impact at the Pentagon. The Navy Command Center is highlighted in red. [Source: Washington Post] (click image to enlarge)Edward Earhart, Matthew Flocco, and their supervisor Lt. Nancy McKeown are inside the Pentagon, watching the televised footage of the burning World Trade Center. They belong to a small meteorological unit based in the Navy Command Center, located on the first floor of the building’s southwest face. McKeown asks her two young aides to bring up New York on the computer because the Command Center is going to send some fighter jets there, in case there is another attack on the city. She orders them to program weather updates for military aircraft converging on New York. However, very soon after this, the Command Center is directly impacted when the Pentagon is hit, and both Flocco and Earhart are killed. [Washington Post, 9/16/2001; Reader's Digest, 9/2002; CNN, 9/8/2002; Newsday, 4/12/2006] Ronald Vauk, the watch commander in the Navy Command Center, is on the phone trying to get more fighters scrambled at the time the Pentagon is hit, though news reports say he wants them to protect Washington, not New York. [John Hopkins Magazine, 11/2001; New York Times, 11/17/2001; Baltimore Sun, 9/11/2002] At 9:24 a.m., NORAD had ordered fighters at Langley Air Force Base in Virginia to scramble (see 9:24 a.m. September 11, 2001), though these will not arrive over the Pentagon until after it is hit (see (Between 9:49 a.m. and 11:00 a.m.) September 11, 2001). [9/11 Commission, 6/17/2004] According to Lt. Kevin Shaeffer, who works in the Command Center, just prior to the attack on the Pentagon, the watch section and watch leaders in the center are actively engaged in logging and recording the events going on in New York. He later says, “they all responded in exactly the way they were trained,” and, “Had the Command Center not been destroyed it surely would have been able to provide the highest levels of our Navy leadership with updates as to exactly what was occurring.” [Chips, 3/2003]

Entity Tags: Ronald Vauk, Kevin Shaeffer, Nancy McKeown

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Internet researchers have put together this image showing how an object the size of a jumbo jet clips a number of light poles and then destroys columns inside the Pentagon. [From  website]
Internet researchers have put together this image showing how an object the size of a jumbo jet clips a number of light poles and then destroys columns inside the Pentagon. [From website] [Source: Eric Bart] (click image to enlarge)Fireman Alan Wallace is busy with a safety crew at the Pentagon’s heliport pad. As Wallace is walking in front of the Pentagon, he looks up and sees Flight 77 coming straight at him. It is about 25 feet off the ground, with no landing wheels visible, a few hundred yards away, and closing fast. He runs about 30 feet and dives under a nearby van. [Washington Post, 9/21/2001] The plane is traveling at about 460 mph, and flying so low that it clips the tops of streetlights. [CBS News, 9/21/2001] Using the radio in the van, he calls his fire chief at nearby Fort Myer and says, “We have had a commercial carrier crash into the west side of the Pentagon at the heliport, Washington Boulevard side. The crew is OK. The airplane was a 757 Boeing or a 320 Airbus.” [Scripps Howard News Service, 8/1/2002]

Entity Tags: Pentagon, Fort Myer, Alan Wallace

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

New York City Mayor Rudolph Giuliani is told by his chief of staff that the White House knows of seven planes that are unaccounted for. He is told that the Pentagon has been hit, but also hears erroneous reports that the Sears Tower and other buildings have been hit. [9/11 Commission, 5/19/2004]

Entity Tags: Rudolph (“Rudy”) Giuliani, Pentagon

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At the time the Pentagon is struck, a member of the Defense Protective Service (DPS), which guards the Pentagon, is in the process of ordering the threat level be raised. John Pugrud, the deputy chief of the DPS, has met with DPS Chief John Jester, and Jester directed him to instruct the DPS Communications Center to raise the Force Protection Condition up one level, from Normal to Alpha (see (Shortly Before 9:37 a.m.) September 11, 2001). The moment the Pentagon is hit, Pugrud has the phone in his hand to dial the center. When his call is answered, he can hear the center’s alarms activating and radio calls taking place. The dispatcher yells: “We’ve been hit! We’ve been hit! Wedge one. Wedge one.” According to the Defense Department’s book about the Pentagon attack, no one in DPS has received any warning of a hijacked aircraft heading toward Washington. [Goldberg et al., 2007, pp. 152] No steps have been taken to alert Pentagon employees or evacuate the building. [Vogel, 2007, pp. 429] Around 30 minutes after the attack occurs, the US military will increase its threat level to Defcon Delta, the highest possible level (see (Between 10:10 a.m. and 10:35 a.m.) September 11, 2001). [CNN, 9/4/2002] This will be reduced to “Charlie” before the end of the week. [US Department of Defense, 9/16/2001; USA Today, 9/16/2001]

Entity Tags: Defense Protective Service, John Pugrud

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Those inside the Pentagon’s Executive Support Center (ESC) feel and hear the impact when the building is hit, yet supposedly do not realize what has happened. Victoria Clarke, the assistant secretary of defense for public affairs, who is in the ESC at this time, calls the center “the Pentagon’s war room, with instant access to satellite images and intelligence sources peering into every corner of the globe.” She describes it as “the place where the building’s top leadership goes to coordinate military operations during national emergencies.” In it with her are Stephen Cambone, Donald Rumsfeld’s closest aide, and Larry Di Rita, Rumsfeld’s personal chief of staff. They’d been discussing how to go about getting every plane currently in the air back on the ground when, according to Clarke, “we felt a jarring thump and heard a loud but still muffled explosion. The building seemed to have shifted.” Yet, despite all the ESC’s resources, they supposedly do not initially realize exactly what has happened. Clarke says to the others, “It must have been a car bomb.” Di Rita replies, “A bomb of some kind.” But one unnamed staffer who frequently uses the ESC for meetings points to the ceiling and says, “No, it’s just the heating and cooling system. It makes that noise all the time.” Clarke later claims, “The notion of a jetliner attacking the Pentagon was exactly that unfathomable back then. Our eyes were glued to television screens showing two hijacked planes destroying the World Trade Center and it still didn’t occur to any of us, certainly not me, that one might have just hit our own building.” Clarke guesses aloud that the noise was something other than the heating and cooling system. In the ensuing minutes, she and the others with her will scramble “for information about what exactly had happened, how many were hurt or killed, and [analyze] what we could do to prevent further attacks.” Yet, she will later claim, it is only when Donald Rumsfeld comes into the ESC at 10:15 a.m., after having gone to the crash scene, that they receive their first confirmation that a plane has hit the Pentagon (see (10:00 a.m.-10:30 a.m.) September 11, 2001). [Clarke, 2006, pp. 219-221] Those inside the National Military Command Center (NMCC), located next door to the ESC, supposedly do not feel the impact when the Pentagon is hit, and one officer there claims he only learns of the attack from television reports (see Shortly After 9:37 a.m. September 11, 2001). [CNN, 9/4/2002; American Forces Press Service, 9/7/2006; Cockburn, 2007, pp. 5] But Secretary of Defense Rumsfeld, who is in his office about 200 feet away from the ESC, feels the building shake due to the explosion. After seeing nothing out of his window, he immediately dashes outside to determine what has happened (see 9:38 a.m. September 11, 2001). [WBZ Radio 1030 (Boston), 9/15/2001; Parade Magazine, 10/12/2001; Washington Post, 1/9/2002; 9/11 Commission, 3/23/2004]

Entity Tags: Stephen A. Cambone, Larry DiRita, Victoria (“Torie”) Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A C-130 transport plane that has been sent to follow Flight 77 (see 9.36 a.m. September 11, 2001) is trailing only a short distance behind the plane as it crashes. This curious C-130, originally bound for Minnesota, is the same C-130 that will be 17 miles from Flight 93 when it later crashes into the Pennsylvania countryside (see 10:08 a.m. September 11, 2001). [Pittsburgh Channel, 9/15/2001; Star-Tribune (Minneapolis), 9/11/2002] A number of people see this plane fly remarkably close to Flight 77:
bullet Kelly Knowles says that seconds after seeing Flight 77 pass, she sees a “second plane that seemed to be chasing the first [pass] over at a slightly different angle.” [Daily Press (Newport News), 9/15/2001]
bullet Keith Wheelhouse says the second plane is a C-130; two other witnesses are not certain. [Daily Press (Newport News), 9/15/2001] Wheelhouse “believes it flew directly above the American Airlines jet, as if to prevent two planes from appearing on radar, while at the same time guiding the jet toward the Pentagon.” As Flight 77 descends toward the Pentagon, the second plane veers off west. [Daily Press (Newport News), 9/14/2001]
bullet USA Today reporter Vin Narayanan, who sees the Pentagon explosion, later says, “I hopped out of my car after the jet exploded, nearly oblivious to a second jet hovering in the skies.” [USA Today, 9/17/2001]
bullet USA Today Editor Joel Sucherman sees a second plane but gives few details. [eWeek, 9/13/2001]
bullet Brian Kennedy, press secretary for a Congressman, and others also see a second plane. [Sacramento Bee, 9/15/2001]
bullet An unnamed worker at Arlington National Cemetery, which is about a mile from the Pentagon, will recall that “a mysterious second plane was circling the area when the first one attacked the Pentagon.” [Pittsburgh Post-Gazette, 12/20/2001]
bullet An interment foreman at Arlington Cemetery also sees a second plane. He will recall: “There was a second plane behind it.… It appeared to be a cargo plane… mostly white.… I think it was somebody who observed him [Flight 77] and was following him and saw where he was going or what was going on… he was probably behind that far and when he saw [the explosion], he banked it back hard and went back the other way.” [Army Center for Military History, 12/13/2001 pdf file]
bullet John O’Keefe is driving in his car when he sees the Pentagon crash. He will recall: “The first thing I did was pull over onto the shoulder, and when I got out of the car I saw another plane flying over my head.… Then the plane—it looked like a C-130 cargo plane—started turning away from the Pentagon, it did a complete turnaround.” [New York Law Journal, 9/12/2001]
bullet Phillip Thompson, a former Marine, is sitting in traffic when he witnesses the crash of Flight 77 and then sees a cargo plane overhead. He will recall that, following the Flight 77 crash, “a gray C-130 flew overhead, setting off a new round of panic. I tried to reassure people that the plane was not a threat.” [Militarycity (.com), 9/22/2001]
The pilot of the C-130, Lieutenant Colonel Steve O’Brien, will later be interviewed, but his account differs from the on-the-ground eyewitnesses. He will claim that just before the explosion, “With all of the East Coast haze, I had a hard time picking him out,” implying he is not nearby. He also says that just after the explosion, “I could see the outline of the Pentagon,” again implying he is not nearby. He then asks “the controller whether [I] should set up a low orbit around the building,” but he is told “to get out of the area as quickly as possible.” He will add, “I took the plane once through the plume of smoke and thought if this was a terrorist attack, it probably wasn’t a good idea to be flying through that plume.” [Star-Tribune (Minneapolis), 9/11/2002]

Entity Tags: John O’Keefe, Vin Narayanan, Keith Wheelhouse, Kelly Knowles, Phillip Thompson, Brian Kennedy, Pentagon, Joel Sucherman, Steve O’Brien

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The National Military Command Center (NMCC) at the Pentagon commences an “air threat conference” at 9:37 a.m. in response to the terrorist attacks, which will last for more than eight hours and have numerous high-level government and military officials participating at various times.
NORAD Reports Two More Hijackings - Captain Charles Leidig opens the call at 9:39 a.m. [9/11 Commission, 7/24/2004, pp. 37-38] As the acting deputy director for operations (DDO) in the NMCC during the attacks, Leidig is responsible for moderating the air threat conference and generating a military response to the crisis. [9/11 Commission, 4/29/2004 pdf file] He begins the call saying: “An air attack against North America may be in progress. NORAD, what’s the situation?” NORAD says it has conflicting reports, and its latest information is of “a possible hijacked aircraft taking off out of JFK [International Airport in New York], en route to Washington, DC.” [9/11 Commission, 7/24/2004, pp. 38] NORAD says the FAA has also passed it information about a second additional hijacking. Major Charles Chambers, who is currently on duty in the NMCC, will later recall, “This was probably a communications mix-up, but we all thought for a while that there were a total of five hijackings.” [US Department of Defense, 9/2001]
NMCC Reports Pentagon Attack - The NMCC reports that there has been a crash into the mall side of the Pentagon and requests that the secretary of defense be added to the conference. (However, despite being in the Pentagon when it is hit, Defense Secretary Donald Rumsfeld will not enter the NMCC and join the air threat conference until around 10:30 a.m. (see (10:30 a.m.) September 11, 2001).) [9/11 Commission, 7/24/2004, pp. 38] The air threat conference is broadcast over a loudspeaker inside the NMCC. [US News and World Report, 8/31/2003] According to Chambers, “Questions were flying left and right on the conference, and trying to keep things straight was very difficult.” [US Department of Defense, 9/2001]
NORAD Recommended Air Threat Conference - Leidig and Commander Pat Gardner, the assistant DDO, had earlier on decided to convene an all-purpose “significant event conference” in response to the attacks on the World Trade Center. That call commenced at 9:29 a.m. (see 9:29 a.m.-9:34 a.m. September 11, 2001). NORAD had recommended that it be reconvened as an air threat conference. [9/11 Commission, 4/29/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 37] According to Chambers, an air threat conference is used when aircraft are considered to be hostile and involves many more people than are in a significant event conference, including the chairman of the Joint Chiefs of Staff, the secretary of defense, and officials from the White House. [US Department of Defense, 9/2001] However, Leidig thought a significant event conference was the correct kind of call for the situation. He will tell the 9/11 Commission that an air threat conference “had Cold War implications and brought a different group of people to a conference.” [9/11 Commission, 4/29/2004 pdf file] Gardner will say that threat conferences are intended for dealing with external threats. [9/11 Commission, 5/12/2004]
Deputy Director Ordered Upgrading of Conference - All the same, Leidig gave the order to transition to an air threat conference. [9/11 Commission, 7/24/2004, pp. 37] He will tell the 9/11 Commission that, in retrospect, the reason he thinks he did so “was because he perceived an air threat at that time.” [9/11 Commission, 4/29/2004 pdf file] Therefore, the significant event conference was brought to an end at around 9:34 a.m., and resumes as an air threat conference three minutes later. [9/11 Commission, 7/24/2004, pp. 37] Staff Sergeant Val Harrison could have established the air threat conference either by leaving all of those participating in the significant event conference on the line and then adding new participants one at a time, or by simply hanging up on everyone in the significant event conference and then having the computer do a mass dialing. Harrison recommended the second option. Leidig had agreed, and directed her to disconnect the conference call and start over.
Problem with Connecting Some Agencies - As happened with the significant event conference, there are problems connecting several agencies to the air threat conference. [US Department of Defense, 9/2001] Despite repeated attempts, operators struggle to get the FAA connected (see (9:29 a.m.-12:00 p.m.) September 11, 2001), and it will take until 10:17 a.m. for an FAA representative to finally join the call (see 10:17 a.m. September 11, 2001). [9/11 Commission, 7/21/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 37] Other agencies had not understood what Leidig meant about convening the new conference, and so did not hang up their phones when the NMCC disconnected the previous conference call. As a result, all the NMCC got from them was a busy signal over the line. Chambers will recall, “As with the [significant event conference], it took longer than expected to convene the [air threat conference].” [US Department of Defense, 9/2001]
Top Officials Participate - Throughout the more than eight hours the air threat conference is running for, numerous key officials will participate in it at various times, including President Bush, Vice President Dick Cheney, Deputy National Security Adviser Stephen Hadley, acting Chairman of the Joint Chiefs of Staff Richard Myers, military personnel from the Presidential Emergency Operations Center below the White House, and the president’s military aide on Air Force One. [9/11 Commission, 7/24/2004, pp. 37] Brigadier General Montague Winfield, the original DDO, who had Leidig take his place so he could attend a pre-scheduled meeting (see 8:30 a.m. September 11, 2001), will later recall, “All of the governmental agencies… that were involved in any activity that was going on in the United States… were in that conference.” [ABC News, 9/11/2002]
Winfield Runs Conference after Returning to Post - Winfield will take over the running of the air threat conference from Leidig after returning to his post at around 10:30 a.m. (see (10:30 a.m.) September 11, 2001). [CNN, 9/4/2002; 9/11 Commission, 4/29/2004 pdf file; 9/11 Commission, 6/17/2004] But although NMCC conference calls are moderated by the DDO, Rumsfeld will use the DDO’s phone to participate in the air threat conference, meaning that Winfield is unable to moderate the conference when the defense secretary is participating. [9/11 Commission, 7/21/2003 pdf file]

Entity Tags: Charles Leidig, Federal Aviation Administration, Montague Winfield, Charles Chambers, Patrick Gardner, North American Aerospace Defense Command, National Military Command Center, Val Harrison

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to most accounts, at the time the Pentagon is hit, Defense Secretary Donald Rumsfeld is in his office on the third floor of the Pentagon’s outer E Ring, receiving his daily intelligence briefing. [New York Times, 9/12/2001; Woodward, 2002, pp. 24; 9/11 Commission, 3/23/2004; Clarke, 2006, pp. 221; Cockburn, 2007, pp. 1; Goldberg et al., 2007, pp. 130; Vogel, 2007, pp. 438-439] As he later recalls, “the building shook and the tables jumped.” [Goldberg et al., 2007, pp. 130] Although he has been informed of the two aircraft hitting the World Trade Center (see Shortly After 8:46 a.m. September 11, 2001 and (Shortly After 9:03 a.m.) September 11, 2001), he supposedly does not initially suspect a plane has hit the Pentagon, thinking instead that a bomb has gone off. [ABC News, 9/16/2001; MSNBC, 9/30/2001; Washington Post, 1/9/2002] In his nearby office, Rumsfeld’s senior military assistant Vice Admiral Edmund Giambastiani Jr. also hears the explosion, and walks through his doorway toward Rumsfeld’s office. As the two meet, Rumsfeld asks Giambastiani, “What the hell’s happening?” [American Forces Press Service, 9/8/2006; Goldberg et al., 2007, pp. 130] Rumsfeld then looks out his window but, he later recalls, sees “nothing here.” [Parade Magazine, 10/12/2001; Washington Post, 1/9/2002] He goes into the hallway and, accompanied by his security guards, hurries toward the crash site (see 9:38 a.m. September 11, 2001). [Goldberg et al., 2007, pp. 130] However, counterterrorism “tsar” Richard Clarke will later contradict these accounts. Clarke indicates that Rumsfeld has been participating in the video teleconference conducted from the White House Situation Room since shortly after the second WTC crash (see (9:10 a.m.) September 11, 2001). He claims that Rumsfeld is still involved in this conference at the time the Pentagon is hit, and he tells his deputy, “I can still see Rumsfeld on the screen, so the whole building didn’t get hit.” [Clarke, 2004, pp. 2-3 and 7-8] If Clarke’s account were correct, this would presumably mean Rumsfeld is in the Pentagon’s Executive Support Center (ESC), which has secure video facilities, rather than in his office. [Washington Times, 2/23/2004] But according to other accounts, Rumsfeld does not go to the ESC until around 10:15 a.m., after he returns from the crash site (see (10:00 a.m.-10:30 a.m.) September 11, 2001). [Clarke, 2006, pp. 221; Cockburn, 2007, pp. 1-5]

Entity Tags: Richard A. Clarke, Donald Rumsfeld, Edmund Giambastiani

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Barbara Riggs.Barbara Riggs. [Source: Miles B. Norman / Elmira Star-Gazette]Counterterrorism “tsar” Richard Clarke learns of an aircraft heading toward the White House. Clarke, who is in the White House Situation Room, is passed a note by Secret Service Director Brian Stafford, which says, “Radar shows aircraft headed this way.” [Clarke, 2004, pp. 7] Around this time, the FAA’s Boston Center is reporting a low-flying aircraft six miles southeast of the White House (see 9:36 a.m. September 11, 2001), so this is presumably the same airliner to which Stafford’s note refers. [Vanity Fair, 8/1/2006] Clarke later comments that the Secret Service is aware of the approaching plane because it has “a system that allowed them to see what FAA’s radar was seeing.” [Clarke, 2004, pp. 7] Secret Service agent Barbara Riggs, who is in the agency’s Washington headquarters, will later corroborate this, recalling: “Through monitoring radar and activating an open line with the FAA, the Secret Service was able to receive real time information about… hijacked aircraft. We were tracking two hijacked aircraft as they approached Washington, DC, and our assumption was that the White House was a target.” [PCCW Newsletter, 3/2006] Stafford informs Clarke that he is going to evacuate the White House complex. (This evacuation appears to take place at around 9:45 (see (9:45 a.m.) September 11, 2001).) Those in the Situation Room are then informed that there has been an explosion at the Pentagon, and soon after that a plane has hit it. [Clarke, 2004, pp. 7]

Entity Tags: Barbara Riggs, US Secret Service, Brian L. Stafford, Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Vice President Dick Cheney, after being evacuated from his office, stops in an underground tunnel leading to the Presidential Emergency Operations Center (PEOC) below the White House, where he learns about the attack on the Pentagon and talks over the phone with President Bush. Secret Service agents hurried Cheney out of his office in the West Wing of the White House at around 9:36 a.m., according to some accounts (see (9:36 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 39-40; Gellman, 2008, pp. 114-116] (However, other accounts will suggest he was evacuated from his office earlier on, at around 9:03 a.m. (see (Shortly After 9:03 a.m.) September 11, 2001). [New York Times, 9/13/2001; Daily Telegraph, 12/16/2001; ABC News, 9/14/2002] ) The Secret Service agents then rushed the vice president along the hallway, through some locked doors, and down some stairs into an underground tunnel. “It’s a small corridor,” Cheney will later describe. “There is a door at each end, a fairly heavy door. It’s obviously a place of refuge… a shelter for the president or, in this case, the vice president.” [White House, 11/19/2001]
Agents Take Up Positions on Staircase - Cheney arrives in the tunnel about a minute after leaving his office. [9/11 Commission, 7/24/2004, pp. 40; Hayes, 2007, pp. 335] He will recall that when he reaches the bottom of the stairs, he “watched as Secret Service agents positioned themselves at the top, middle, and bottom of the staircase, creating layers of defense in case the White House itself should be invaded.” One of the agents, James Scott, gives out “additional firearms, flashlights, and gas masks” to his colleagues. Scott tells Cheney that he’d evacuated him from his office because he’d heard over his radio that “an inbound, unidentified aircraft” was flying toward the White House (see (9:35 a.m.) September 11, 2001).
Cheney Asks to Talk to the President - Moments later, Scott receives another report over his radio. He passes on what he is told to Cheney, saying, “Sir, the plane headed for us just hit the Pentagon.” Cheney will comment, “Now I knew for certain that Washington as well as New York was under attack, and that meant that President Bush, who had been at an elementary school in Florida, had to stay away.” [Cheney and Cheney, 2011, pp. 1-2] Cheney and the Secret Service agents with him therefore stop in an area of the tunnel where there is a bench to sit on and a secure phone, and Cheney says he wants to speak to the president. It takes some time for his call to get connected, however, and so he will speak to Bush at 9:45 a.m. (see (9:45 a.m.-9:56 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 40; Hayes, 2007, pp. 335] There is also a television in the tunnel, on which Cheney will see the coverage of the burning Pentagon after the building has been hit (see 9:39 a.m.-9:44 a.m. September 11, 2001). The vice president will be joined in the tunnel by his wife, Lynne Cheney, at around 9:55 a.m. (see (9:55 a.m.) September 11, 2001). The Cheneys will enter the PEOC shortly before 10:00 a.m., according to the 9/11 Commission Report (see (9:58 a.m.) September 11, 2001). [White House, 12/17/2001; 9/11 Commission, 7/24/2004, pp. 40]

Entity Tags: US Secret Service, Richard (“Dick”) Cheney, James Scott

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Josh Bolten, the acting White House chief of staff, heads to the Presidential Emergency Operations Center (PEOC), a bunker below the White House, after seeing Vice President Dick Cheney taken there by his Secret Service agents. Although Bolten is the deputy White House chief of staff, because White House chief of staff Andrew Card is traveling with President Bush in Florida, he is the acting chief of staff at the White House this morning. He was with Cheney when Secret Service agents entered Cheney’s office and then hurried the vice president away to the PEOC (see (9:36 a.m.) September 11, 2001). However, no one evacuated Bolten from the office. “You know, deputy chief of staff, you don’t have a Secret Service detail… nobody was watching out for me,” he will later comment. Fortunately, Bolten learned where the PEOC is located and that he was supposed to go there in a crisis during a training exercise (see (Between February and August 2001)). Furthermore, he was reminded of the existence of the PEOC by Steve Ricchetti, who served as deputy White House chief of staff during the Clinton administration, when Ricchetti phoned him earlier this morning (see (Between 8:50 a.m. and 9:02 a.m.) September 11, 2001). Therefore, at some time after Cheney is evacuated from his office, Bolten makes his way down to the PEOC. [C-SPAN, 10/6/2013] The time at which he arrives there is unclear. According to notes taken by I. Lewis “Scooter” Libby, Cheney’s chief of staff, Bolten is in the PEOC at approximately 10:00 a.m. [9/11 Commission, 4/5/2004] He will spend much of the rest of the day there with Cheney and other government officials. [CNN, 9/11/2002; C-SPAN, 10/6/2013] The PEOC, according to the London Telegraph, will become “the nerve center for America’s response to the unprecedented attacks.” [Daily Telegraph, 9/10/2011]

Entity Tags: Joshua Bolten, Lewis (“Scooter”) Libby

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The USS <i>George Washington</i>.The USS George Washington. [Source: Summer Anderson / Department of Defense]After the attack on the Pentagon, Navy ships and aircraft squadrons that are stationed, or at sea, along the coast of the United States are, reportedly, “rapidly pressed into action” to defend the country. Chief of Naval Operations Admiral Vern Clark is evacuated from his office in the Pentagon after the building is hit, and soon relocates to the Navy’s Antiterrorist Alert Center in southeast Washington, DC, where a backup Navy command center is being established (see After 9:37 a.m. September 11, 2001). Clark later explains, “We had carriers at sea. I talked to Admiral Natter [Adm. Robert J. Natter, commander in chief, US Atlantic Fleet] and Admiral Fargo [Adm. Thomas B. Fargo, commander in chief, US Pacific Fleet] about immediate loadouts [of weapons and armed aircraft] and the positioning of our air defense cruisers. Fundamentally, those pieces were in place almost immediately and integrated into the interagency process and with the FAA [Federal Aviation Administration].” The aircraft carrier USS George Washington is currently at sea conducting training exercises. It is dispatched to New York, “following the recovery of armed F-14 Tomcats and F/A-18 Hornets from Naval Air Station Oceana,” in Virginia Beach, Virginia. According to Sea Power magazine, another aircraft carrier—the USS John F. Kennedy—that is departing Mayport, Florida, is ordered to patrol the waters off Hampton Roads, Virginia, “to protect the Navy’s vast shore complex in Norfolk.” [Associated Press, 9/12/2001; Sea Power, 1/2002; Notre Dame Magazine, 4/2007] The John F. Kennedy has nearly a full air wing of 75 fighter, attack, and reconnaissance planes aboard it, while the George Washington has only a limited number of aircraft on board. [Virginian-Pilot, 9/12/2001] Admiral Natter orders two amphibious ships—the USS Bataan and the USS Shreveport—to proceed to North Carolina, to pick up Marines from Camp Lejeune, in case additional support is needed in New York. “Within three hours, an undisclosed number of Aegis guided-missile cruisers and destroyers also were underway, their magazines loaded with Standard 2 surface-to-air missiles. Positioned off New York and Norfolk, and along the Gulf Coast, they provided robust early-warning and air-defense capabilities to help ensure against follow-on terrorist attacks.” Vern Clark later recalls that, after the Pentagon attack, “We were thinking about the immediate protection of the United States of America.” [Sea Power, 1/2002] Yet, according to CNN, it is not until 1:44 p.m. that the Pentagon announces that five warships and two aircraft carriers—the USS George Washington and the USS John F. Kennedy—are to depart the Naval Station in Norfolk, Virginia, so as to protect the East Coast (see 1:44 p.m. September 11, 2001). [CNN, 9/12/2001] And, according to some reports, the Navy only dispatches missile destroyers toward New York and Washington at 2:51 p.m. [Washington Post, 9/12/2001; Fox News, 9/13/2001; Associated Press, 9/11/2006]

Entity Tags: Robert Natter, US Department of the Navy, Federal Aviation Administration, Thomas Fargo, Vern Clark

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Pentagon’s National Military Command Center (NMCC) is located on the other side of the building to where it is hit. Therefore, when the attack on the Pentagon occurs, those inside it supposedly do not feel the impact. [CNN, 9/4/2002] According to Newsweek, the NMCC has been called “the primary nerve system” of the Pentagon, from where “commanders can monitor and communicate with American forces around the world.” [Newsweek, 9/28/2001] A military instruction for dealing with hijacked aircraft describes it as “the focal point within Department of Defense for providing assistance” in response to hijackings. [US Department of Defense, 6/1/2001 pdf file] But supposedly NMCC personnel do not initially realize the Pentagon has been attacked. Steve Hahn, an operations officer at the center, later says, “I didn’t know [the Pentagon had been hit] until I heard the news report on television.” [American Forces Press Service, 9/7/2006] Yet an article in the New York Times later claims, “During the hour or so that American Airlines Flight 77 was under the control of hijackers, up to the moment it struck the west side of the Pentagon, military officials in [the NMCC] were urgently talking to law enforcement and air traffic control officials about what to do” (see (Shortly After 8:51 a.m.) September 11, 2001). [New York Times, 9/15/2001] Furthermore, at about 8:50 a.m. according to the FAA, or 9:20 a.m. according to the 9/11 Commission, the FAA had established several phone bridges linking key players, including the NMCC (see (8:50 a.m.) September 11, 2001) (see (9:20 a.m.) September 11, 2001). The FAA states that it shares “real-time information on the phone bridges,” which includes “actions being taken by all the flights of interest, including Flight 77.” [9/11 Commission, 5/23/2003; 9/11 Commission, 7/24/2004, pp. 36] Why NMCC personnel do not therefore know immediately that the Pentagon has been hit is unclear. Also around this time, Officer Aubrey Davis of the Pentagon police is outside Donald Rumsfeld’s office. He hears what he later describes as “an incredibly loud ‘boom,’” when the Pentagon is struck (see 9:38 a.m. September 11, 2001). Yet no mention is made of anyone in the NMCC hearing this “boom,” even though the center is located only around 200 feet from where Davis is standing. [WBZ Radio 1030 (Boston), 9/15/2001; Cockburn, 2007, pp. 1] Dan Mangino, an operations officer in the NMCC, went out earlier to withdraw some money from a cash machine (see 9:03 a.m. September 11, 2001), and rushes back to the center after the Pentagon is hit. He finds the people in it are very calm. He says, “There was no panic, no raised voices. We train for emergencies all the time, and that training took over.” [American Forces Press Service, 9/7/2006]

Entity Tags: Steve Hahn, National Military Command Center, Dan Mangino

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Pentagon security cameras facing the crash scene allegedly have been put out of order by the attack. [Murphy, 2002, pp. 245] John Jester, the chief of the Defense Protective Service (DPS), runs from his office at the Pentagon down to the DPS Communications Center and orders, “Get a camera up there!” [Goldberg et al., 2007, pp. 152-153] As the Washington Times later notes, “The attack occurred close to the Pentagon’s heliport, an area that normally would be under 24-hour security surveillance, including video monitoring.” [Washington Times, 9/21/2001] However, some of the Communications Center’s eight wall-mounted monitor screens are blank, because the crash has destroyed the camera nearest the area of impact and cut connectivity to others. Furthermore, some of the security cameras at the Pentagon are currently inoperable because of construction work going on. Officer Jesse De Vaughn brings up an image from a camera at the Navy Annex, located a few hundred yards from the Pentagon, which is then focused onto the crash site. [Goldberg et al., 2007, pp. 153 and 244] Two recently installed security cameras located north of the crash site in fact captured the moment the aircraft impacted the Pentagon. [Goldberg et al., 2007, pp. 161] The poor quality footage from these will be officially released in 2006 (see May 16, 2006). Whether the cameras that were destroyed or disconnected when the Pentagon was hit captured the approaching aircraft or the moment of impact is unstated.

Entity Tags: Pentagon, John Jester

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Firefighters and other rescuers at the Pentagon crash site.Firefighters and other rescuers at the Pentagon crash site. [Source: US Department of Defense]Emergency responders and others at the Pentagon experience serious problems with communications following the attack there. These difficulties last for several hours. [US Department of Health and Human Services, 7/2002, pp. 12-13 pdf file; Goldberg et al., 2007, pp. 114] According to a federally funded report on the emergency response to the Pentagon attack, communications systems had been busy “even before American Airlines Flight 77 crashed into the Pentagon.” But when the crash occurs, “all area communications [seem] simultaneously overwhelmed.” [US Department of Health and Human Services, 7/2002, pp. A34 pdf file] The Defense Department’s book about the Pentagon attack later describes, “Almost immediately radio traffic gridlocked, land lines were unavailable, and cellular telephone networks became so overloaded that for a time Pentagon officials and employees as well as some emergency responders could not call outside.” [Goldberg et al., 2007, pp. 114] This leads to significant problems: “Firefighters calling the [Arlington County Emergency Communications Center] couldn’t get through. Relatives of Pentagon workers found cellular and land lines jammed.” [US Department of Health and Human Services, 7/2002, pp. A34 pdf file] The DiLorenzo Tricare Health Clinic at the Pentagon and the Rader Clinic at nearby Fort Myer are unable to establish reliable communications. Reportedly, “Hospitals and clinics could not be informed about the flow of casualties, and perhaps more damaging, communication between the fire and rescue and the emergency medical elements on-site was severely impaired.” [Goldberg et al., 2007, pp. 114] Officer Aubrey Davis of the Pentagon police heads to the crash site with Defense Secretary Donald Rumsfeld immediately after the Pentagon is hit. He receives frantic pleas over his radio, regarding Rumsfeld’s whereabouts. But, as Davis later recalls, “the system was overloaded, everyone on the frequency was talking, everything jumbled, so I couldn’t get through and they went on asking” (see (9:38 a.m.-10:00 a.m.) September 11, 2001). [Cockburn, 2007, pp. 1-2] Cellular and landline telephone communications remain “virtually unreliable or inaccessible during the first few hours of the response.” But later on, in the afternoon, Verizon technicians and Secret Service technical staff install portable cellular towers at the Pentagon, and this significantly increases cell phone access. [US Department of Health and Human Services, 7/2002, pp. C36 pdf file] Communications problems are experienced not just around the Pentagon but also in the broader Washington area, with some senior government officials being affected (see (After 8:55 a.m.) September 11, 2001). [Verton, 2003, pp. 149]

Entity Tags: Donald Rumsfeld, DiLorenzo Tricare Health Clinic, Arlington County Emergency Communications Center, Pentagon, US Department of Defense, Aubrey Davis, Rader Clinic

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Paul Carlton Jr.Paul Carlton Jr. [Source: Publicity photo]A number of medical workers at the US Army’s DiLorenzo Tricare Health Clinic (DTHC) initially believe the evacuation in response to the Pentagon attack is part of a training exercise. The DTHC is located in the basement on the east side of the Pentagon, more than 1,000 feet from where the building was hit, and therefore many of the people there did not feel or hear the impact when the attack occurred. [Nursing Spectrum, 9/24/2001; Goldberg et al., 2007, pp. 107-108; Creed and Newman, 2008, pp. 57-58]
bullet After being told to get out of the clinic, Captain Jennifer Glidewell leaves along with Sergeant Matthew Rosenberg. According to Glidewell, they are “thinking fire drill.” They head for the Pentagon’s center courtyard where they see an injured man running and screaming, with his face burnt and the skin hanging off. According to authors Patrick Creed and Rick Newman, Glidewell initially thinks this is “the best moulage job she had ever seen. Moulage was the makeup medical practitioners put on mock patients during exercises, to simulate injuries.” When she realizes the injuries are genuine, she grabs her radio and yells into it: “This is not a drill! This is real!” [Office of Medical History, 9/2004, pp. 19; Creed and Newman, 2008, pp. 57-58]
bullet Sergeant Mark Maxey Davis will recall, “I just thought [the evacuation] was a routine fire drill or something like that.” [Office of Medical History, 9/2004, pp. 69]
bullet Dr. Veena Railan describes: “I was not very sure what was happening, what was going on at that time. Maybe this is a drill because of what happened in New York.” [Office of Medical History, 9/2004, pp. 125]
bullet Staff Sergeant Keith Pernell recalls, “We just thought it was a regular fire drill.” [Office of Medical History, 9/2004, pp. 111]
bullet US Air Force Surgeon General Paul Carlton Jr. is accompanying a team of medics from the DTHC to the center courtyard. [Goldberg et al., 2007, pp. 109] He will recall that a young sergeant with him is “under the impression that this crash was yet another exercise.” Carlton tells him, “I think this one’s for real, my friend.” [Murphy, 2002, pp. 222]
bullet Captain Liza Lindenberg later describes, “Not until we went out the door did I see these plumes of smoke and thought, this is definitely not a drill.” [Office of Medical History, 9/2004, pp. 85]
bullet Major Bridget Larew remains at the clinic to help an injured victim. Soon, she will recall, “our medical teams were starting to come back in the building, realizing that this was not a drill and that they needed to be here with us to get supplies and stuff.” [Office of Medical History, 9/2004, pp. 83]
A factor that may have contributed to this confusion is that personnel from the DTHC have participated in at least two training exercises during the previous 12 months based around the scenario of a plane crashing into the Pentagon (see October 24-26, 2000 and May 2001). [MDW News Service, 11/3/2000; US Department of Health and Human Services, 7/2002, pp. B17 pdf file; Goldberg et al., 2007, pp. 107] In response to the attack, the clinic’s workers will be involved with the emergency response, performing triage and treatment at the Pentagon. [US Department of Health and Human Services, 7/2002, pp. B1 pdf file]

Entity Tags: Keith Pernell, DiLorenzo Tricare Health Clinic, Veena Railan, Bridget Larew, Matt Rosenberg, Paul Carlton, Jennifer Glidewell, Liza Lindenberg, Mark Maxey Davis

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Employees in the Pentagon’s Building Operations Command Center (BOCC) do not realize a plane has hit their building, and are confused when over 300 of the Pentagon’s fire alarms go off at once. [Creed and Newman, 2008, pp. 31; WHYY-FM, 5/27/2008] The BOCC, located on the first floor of the Pentagon’s innermost corridor, is usually staffed by two or three people who constantly monitor the building’s utility systems. [Goldberg et al., 2007, pp. 137; Creed and Newman, 2008, pp. 31] In it, Steve Carter and Kathy Greenwell felt the building tremble and heard a dull explosion when the Pentagon was hit. Their computers then show that, in an instant, 335 fire alarms have gone off, including the alarm for the BOCC itself. As authors Patrick Creed and Rick Newman will describe: “That didn’t make sense. Normally, fire spreads slowly. If the computer was correct, 400,000 square feet of the Pentagon had erupted into flame all at once.” Creed and Newman describe the plane impact that has caused this: “As the mass [of the aircraft] traveled through the building, it began to resemble a shaped charge, a form of explosive that funnels its force into a small, directed area—like a beam of energy—in order to punch holes through armor or other strong material.” The entire event, from the moment of impact until the aircraft’s movement is arrested, has “taken place in eight-tenths of a second.” [Creed and Newman, 2008, pp. 29-31] Furthermore, an unusual pattern of explosions occurred when the aircraft struck the Pentagon. The Defense Department’s book about the attack will describe: “The Jet A fuel atomized and quickly combusted, causing explosive bursts as the plane hurtled into the building. A detonation 150 feet inside the building resulted from a ‘fuel-air’ explosion after the Jet A tanks disintegrated on impact. Here, as elsewhere, there was no uniform pattern of death and destruction. The vagaries of the fuel-air explosions and freakish blast effects meant deaths occurred randomly inside the Pentagon, with the occupants of seemingly more secure interior offices sometimes suffering worse fates than those nearer the outside wall.” [Goldberg et al., 2007, pp. 37] In the BOCC, not realizing what has happened, Carter says aloud: “I think we have a truck bomb! Or some kind of explosion!” [Creed and Newman, 2008, pp. 31] It is not until later in the day that he learns a plane hit the Pentagon. [WHYY-FM, 5/27/2008]

Entity Tags: Building Operations Command Center, Pentagon, Kathy Greenwell, Steve Carter

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After seeing the explosion from the attack on the Pentagon, air traffic controllers at Washington’s Reagan National Airport promptly alert others to the crash, with a supervisor reporting that the crashed aircraft was an American Airlines 757. [Federal Aviation Administration, 9/18/2001; Spencer, 2008, pp. 158-159] Reagan Airport is less than a mile from the Pentagon. [St. Petersburg Times, 9/19/2001] In its control tower, supervisor Chris Stephenson had looked out the window and seen Flight 77 approaching (see (9:36 a.m.) September 11, 2001). He watched it flying a full circle and disappearing behind a building in nearby Crystal City, before crashing into the Pentagon. Stephenson sees the resulting fireball and a mass of paper debris that fills the air. He calls the airport’s Terminal Radar Approach Control (TRACON) and reports: “It was an American 757! It hit the Pentagon. It was a 757 and it hit the Pentagon. American!” [USA Today, 8/11/2002; Spencer, 2008, pp. 158-159] Other controllers see the fireball from the crash. One of them, David Walsh, activates the crash phone, which instantly connects the control tower to airport operations, as well as fire and police departments. He yells down the line: “Aircraft down at the Pentagon! Aircraft down at the Pentagon!” [Federal Aviation Administration, 9/18/2001; McDonnell, 2004, pp. 19-20 pdf file; Spencer, 2008, pp. 158-159] Reagan Airport controllers contact controllers at Washington Dulles International Airport, who hear over the speakers in their room: “Dulles, hold all of our inbound traffic. The Pentagon’s been hit.” [ABC News, 10/24/2001]

Entity Tags: David Walsh, Ronald Reagan Washington National Airport, Chris Stephenson, Washington Dulles International Airport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Sabra Kaulia.Sabra Kaulia. [Source: Aircraft Owners and Pilots Association]The US Air Force liaison to the FAA joins a teleconference that has been established by the FAA shortly after the time of the Pentagon attack, according to her own later recollections, although an FAA statement will claim she joined it significantly earlier. [9/11 Commission, 5/23/2003; 9/11 Commission, 3/26/2004; US Department of Transportation, 8/31/2006 pdf file]
Watches Television, Does Not Join Teleconference - The Air Force liaison, Colonel Sheryl Atkins, will recall that she arrived at FAA headquarters in Washington, DC, around five to 10 minutes after the first attack in New York (see (Between 8:51 a.m. and 8:56 a.m.) September 11, 2001), and went to her fourth-floor office there. She will describe: “Everybody was there around the TV. We watched the events unfold. At first, we were kind of hanging back and saying, you know, ‘there’s something awful going on with the air traffic system.‘… But at a certain point, not too long after that, it became obvious that, you know, something really strange is going on.”
Heads to Situation Room - Shortly after 9:37 a.m., when the Pentagon is hit, Atkins hears CNN reporting a bomb may have gone off at the Pentagon. She will recall that she then heads up to the 10th floor of the headquarters building along with Sabra Kaulia, the program director for air traffic airspace management, and goes to the air traffic situation room, where David Canoles, the FAA’s manager of air traffic evaluations and investigations, is participating in a teleconference. [9/11 Commission, 3/26/2004; US Department of Transportation, 8/31/2006 pdf file] According to a 2003 statement provided by the FAA, the FAA established this teleconference with several other agencies “[w]ithin minutes” of the first attack in New York (see (8:50 a.m.) September 11, 2001). [9/11 Commission, 5/23/2003] Atkins will say she is then “in and out” of the air traffic situation room throughout the morning. She does not speak with any of the military representatives at the White House, but does work directly with Steve Nolte, the airspace manager at NORAD, and also communicates with Lieutenant Colonel Michael-Anne Cherry, who is at the FAA’s Herndon Command Center, to exchange information. [9/11 Commission, 3/26/2004]
FAA Claims Atkins Joined Teleconference Earlier - In a 2003 statement it provides to the 9/11 Commission the FAA will say Atkins joined the teleconference significantly earlier than she claims. According to the statement, the “US Air Force liaison to the FAA [i.e. Atkins] immediately joined the FAA headquarters phone bridge” that was set up minutes after the first attack in New York, “and established contact with NORAD on a separate line.” [9/11 Commission, 5/23/2003]
Other Liaisons Arrive Later On - As well as Atkins, who represents the Air Force, liaisons representing the other three military services within the Department of Defense (the Army, the Navy, and the Marine Corps) work at FAA headquarters. However, Atkins is the only military liaison currently there. The Navy and Marine Corps liaisons will arrive at FAA headquarters at around 10:30 a.m. and join Atkins on the building’s 10th floor, from where they help establish and maintain critical communications channels between the Defense Department and the FAA. The Army liaison will not arrive at FAA headquarters until the following day. [Federal Aviation Administration, 3/21/2002 pdf file; 9/11 Commission, 3/26/2004]

Entity Tags: Sheryl Atkins, David Canoles, Sabra Kaulia

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

General Mitchell International Airport in Milwaukee, Wisconsin.General Mitchell International Airport in Milwaukee, Wisconsin. [Source: VisitingDC.com]Attorney General John Ashcroft insists that the plane he is traveling on take off from Milwaukee and head to Washington, DC, even though he has been discouraged from getting airborne due to the possibility of further attacks, and his pilot has been told by air traffic control that he will not be allowed to take off. [Ashcroft, 2006, pp. 117; Spencer, 2008, pp. 257-258] Ashcroft was flying from Washington to Milwaukee in a Cessna Citation V jet when he learned of the attacks in New York in a phone call with the Justice Department command center. He’d wanted to immediately head back to Washington, but his pilot, David Clemmer, said they would first need to land in Milwaukee to refuel (see Shortly After 9:03 a.m. September 11, 2001). Their aircraft then landed, presumably at Milwaukee’s General Mitchell International Airport.
SWAT Team Surrounds Plane - After the plane touched down, Ashcroft and the others on board were met by a SWAT team, brandishing weapons, which surrounded the plane. Then, while Clemmer took care of refueling, Ashcroft and his fellow passengers—some colleagues of his from the Justice Department—went into the airport’s evacuated terminal and found a television on which they could watch the news coverage from New York. Soon after, they learned that the Pentagon had been hit.
Ashcroft Discouraged from Taking Off - While at the airport, Ashcroft spends much of his time speaking over the phone to the Justice Department command center in Washington. He will later recall, “Some people were discouraging us from getting back on the plane until we knew whether there was going to be another attack.” But Ashcroft “didn’t want to wait that long,” so as soon as Clemmer has finished refueling the plane, Ashcroft gives him the order to take off. [Washington Post, 9/28/2001; Ashcroft, 2006, pp. 115-117]
Ashcroft Overrules Order Not to Take Off - However, the FAA has ordered a nationwide ground stop to prevent aircraft from taking off (see (9:26 a.m.) September 11, 2001), and air traffic control has informed Clemmer that his plane will not be allowed to leave Milwaukee for Washington. [US Congress. House. Committee On Transportation And Infrastructure, 9/21/2001; 9/11 Commission, 7/24/2004, pp. 25; Spencer, 2008, pp. 257-258] Clemmer therefore tells Ashcroft: “I’m sorry, sir. We can’t take off. I just received orders that we are not supposed to be flying.” But Ashcroft responds: “No, we’re going. Let’s get back in the air.” Ashcroft and his fellow passengers then board the plane. [Ashcroft, 2006, pp. 117] They are joined by another Justice Department aide and another FBI agent in addition to the one who’d been on the plane when it landed in Milwaukee. [Washington Post, 9/28/2001]
Pilot Convinces Controller to Let Him Take Off - Clemmer is eventually able to convince air traffic control to allow him to leave Milwaukee. He then takes off and heads toward Washington. However, when Ben Sliney, the national operations manager at the FAA’s Command Center, hears about this, he will reportedly be “livid,” and Ashcroft’s plane will be ordered to land (see 10:40 a.m. September 11, 2001). [Ashcroft, 2006, pp. 117; Spencer, 2008, pp. 258]

Entity Tags: US Department of Justice, John Ashcroft, Federal Aviation Administration, David Clemmer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

This piece of metal, apparently showing the red, white, and blue stripes worn by American Airlines, is said to be a piece of wreckage from Flight 77.This piece of metal, apparently showing the red, white, and blue stripes worn by American Airlines, is said to be a piece of wreckage from Flight 77. [Source: Associated Press]Some emergency responders and other witnesses are surprised at the lack of major plane debris at the Flight 77 crash site at the Pentagon:
bullet Brian Ladd of the Fort Myer Fire Department arrives at the scene a few minutes after the attack. Yet, “Expecting to see pieces of the wings or fuselage,” he instead reportedly sees “millions of tiny pieces” of debris spread “everywhere.” [Goldberg et al., 2007, pp. 68]
bullet Captain John Durrer of the Metropolitan Washington Airports Authority Fire Department also arrives within minutes of the crash. He will later recall thinking: “Well where’s the airplane, you know, where’s the parts to it? You would think there’d be something.” Reportedly, “The near total disintegration of the plane had left only a multitude of bits scattered outside the building.” [Goldberg et al., 2007, pp. 70]
bullet Sergeant Ronald Galey, a helicopter pilot with the US Park Police, arrives over the Pentagon in his helicopter within minutes of the attack (see Shortly After 9:37 a.m. September 11, 2001). He will describe what he sees there: “[I]t was a relatively small hole in the side of the building. I’m going, ‘This couldn’t possibly have been a 757.’ There’s absolutely nothing that you could identify as an aircraft part anywhere around there. Nothing. Just couldn’t have been.” Galey will add, “I just can’t emphasize enough, the initial damage, looking at it, it just didn’t look like a 757 hit that building.” [US Naval Historical Center, 11/20/2001]
bullet Sergeant Keith Bohn, another Park Police helicopter pilot, lands his helicopter near the crash site shortly after the attack. He will recall: “When I landed on the scene, there was actually a particular slit into the side of the Pentagon, which is hard to believe that an aircraft made it, but it’s that small of a slit.… I could not see any aviation parts. I couldn’t see an engine or a wing. There was just rubble, pieces, small pieces.” [US Naval Historical Center, 11/19/2001]
bullet Steve DeChiaro, the president of a New Jersey technology firm, had just arrived at the Pentagon when it was hit and ran toward the crash site. He will recall: “But when I looked at the site, my brain could not resolve the fact that it was a plane because it only seemed like a small hole in the building. No tail. No wings. No nothing.” [Scripps Howard News Service, 8/1/2002]
bullet Early in the afternoon, CNN Pentagon correspondent Jamie McIntyre reports: “[T]he only pieces left that you can see are small enough that you can pick up in your hand. There are no large tail sections, wing sections, fuselage, nothing like that anywhere around, which would indicate that the entire plane crashed into the side of the Pentagon and then caused the side to collapse.” [CNN, 9/11/2001]
bullet Sheryl Alleger, a Navy officer at the Pentagon, goes past the crash site in an ambulance in the afternoon. She will recall: “[Y]ou couldn’t see any bits of the airplane, that was the thing that got me.… I expected to see the tail sticking out.… But—nothing. It was like the building swallowed the plane.” [Hilton, 2002, pp. 143]
bullet Eileen Murphy, a nurse at the Pentagon’s DiLorenzo Tricare Health Clinic, will recall: “I expected to see the airplane, so I guess my initial impression was: ‘Where’s the plane? How come there’s not a plane?’ I would have thought the building would have stopped it and somehow we would have seen something like part of, or half of the plane, or the lower part, or the back of the plane. So it was just a real surprise that the plane wasn’t there.” [Office of Medical History, 9/2004, pp. 96]
bullet Sergeant Reginald Powell, a radiologist at the DiLorenzo Tricare Health Clinic, will say: “I was in awe that I saw no plane, nothing left from the plane. It was like it disintegrated as it went into the building.” [Office of Medical History, 9/2004, pp. 119]
bullet Captain Dennis Gilroy, acting commander of the Fort Myer Fire Department, reportedly “wondered why he saw no aircraft parts” when he arrives at the scene. [Goldberg et al., 2007, pp. 68]
Other witnesses will say they come across some pieces of plane debris:
bullet Rich Fitzharris, an electrical engineer working at the Pentagon, later remembers seeing “small pieces of debris, the largest of which might have been part of an engine shroud.” [Mlakar et al., 1/2003, pp. 13 pdf file]
bullet Allyn Kilsheimer, a structural engineer who arrives at the Pentagon at about 5:00 p.m., will recall: “I picked up parts of the plane with the airline markings on them. I held in my hand the tail section of the plane.” [Popular Mechanics, 3/2005; Goldberg et al., 2007, pp. 100]
Later on during the day, the FBI arranges a search of the lawn in front of the crash site. According to the Defense Department’s book about the Pentagon attack: “Although much of the plane disintegrated within the Pentagon, the searchers found many scraps and a few personal items widely scattered on the grass and heliport. Plane remnants varied from half-dollar size to a few feet long.” [Goldberg et al., 2007, pp. 159] Also, one photo will show what appears to be plane debris on the lawn in front of the Pentagon, with the red, white, and blue stripes of American Airlines. [Knight Ridder, 4/28/2002]

Entity Tags: Allyn Kilsheimer, Keith E. Bohn, Brian Ladd, Eileen Murphy, Reginald Powell, Ronald A. Galey, Jamie McIntyre, Rich Fitzharris, Steve DeChiaro, Sheryl Alleger, John Durrer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A US Park Police helicopter on the road outside the Pentagon.A US Park Police helicopter on the road outside the Pentagon. [Source: Michael Garcia]The US Park Police Aviation Unit becomes one of the first agencies to respond to the attack on the Pentagon, with its two helicopters arriving on the scene within minutes of the crash. [Goldberg et al., 2007, pp. 161-162] The aviation unit is located in Anacostia Park in southeast Washington, DC, across the Potomac River from the Pentagon. It has two Bell 412 helicopters—a modern version of the “Huey”—that are prepared for virtually any emergency. They are equipped with mass casualty kits, which allow them to carry up to four critically injured patients, along with a large amount of additional medical and rescue apparatus, and other sophisticated equipment. [Aviation International News, 10/1/2001; Rotor and Wing, 11/2001; Rotor and Wing, 2/2002; National Park Service, 10/16/2004; USA Today, 10/25/2007] The unit had been running a large training event (see 8:30 a.m. September 11, 2001) when personnel there learned of the first crash in New York from television reports. After seeing the second plane hitting the World Trade Center live, they realized this was a deliberate act. Sergeant Ronald Galey, one of the unit’s helicopter pilots, will later recall that at that point, “[W]e just started talking, ‘Hey, we’d better get ready.’”
Personnel Hear Explosion from Pentagon - Personnel at the aviation unit hear the explosion when the Pentagon is attacked at 9:37 a.m. Galey and Sergeant Kenneth Burchell, another of the unit’s helicopter pilots, hear a loud thud and then look up to see a column of smoke rising from the vicinity of the Pentagon. Galey will recall, “We all knew” this was another terrorist attack. He will add, “[W]e’ve all been expecting something like this, for an attack of some sort.” However, Galey does not initially realize the smoke rising up in the distance is coming from the Pentagon. He will say he only “suspected it was some military installation over there.” [US Naval Historical Center, 11/19/2001; US Naval Historical Center, 11/20/2001; McDonnell, 2004, pp. 19-20 pdf file]
Controller Reports Crash, but Accounts Conflict - Soon, the “aircraft crash phone” in the aviation unit office rings, setting off a distinctive horn alarm. This phone is a direct communications line from the control tower at Washington’s Reagan National Airport, which enables the aviation unit to respond quickly to incidents at the airport. Galey answers the call. [McDonnell, 2004, pp. 20 pdf file; Goldberg et al., 2007, pp. 161-162] On the other end of the line is air traffic controller David Walsh (see (9:38 a.m.) September 11, 2001). According to author Lynn Spencer, Walsh yells down the phone: “Aircraft down at the Pentagon! Aircraft down at the Pentagon!” [Federal Aviation Administration, 9/18/2001; Spencer, 2008, pp. 158-159] Galey will give a similar account in a January 2002 interview, recalling that Walsh tells him that “they had a 757 go into the Pentagon and they needed us to respond to the incident.” [National Park Service, 1/17/2002] But in November 2001, Galey will recall that Walsh says, “We have a 757 down somewhere in the vicinity of the 14th Street Bridge”—a bridge over the Potomac River, near the Pentagon. [Rotor and Wing, 11/2001] Later that month, Galey will state that Walsh says the tower has “lost a 757 somewhere in the vicinity of the Pentagon.” [US Naval Historical Center, 11/20/2001]
Controller Reports Crash at Airport, according to Some Accounts - However, on another occasion Galey will say that Walsh tells him, “[W]e have a 757 down on the north end of the airport.” [National Park Service, 9/21/2002] And Sergeant Keith Bohn, another of the Park Police helicopter pilots, will give a similar account, recalling that in the initial phone call the aviation unit receives about the attack, it is informed that there is “an aircraft down at the end of the runway at National Airport.” Bohn will say he only learns the correct location of the crash while he is starting up his helicopter to respond, at which time he talks with someone in the unit’s other helicopter, and “they told me, in disbelief, that the aircraft had in fact hit the Pentagon.” [US Naval Historical Center, 11/19/2001]
Helicopters Reach Pentagon Minutes after Attack - The crew of one of the unit’s helicopters, which has the call sign “Eagle I,” comprises Galey as pilot, rescue technician Sergeant John Marsh, and rescue team officer John Dillon. The crew of the other helicopter, “Eagle II,” comprises pilots Burchell and Bohn, aviation unit commander Lieutenant Philip Cholak and assistant commander Sergeant Bernard Stasulli, and two Defense Department medics, Keith Kettell and Jason Kepp. [US Congress. House, 9/11/2002; National Park Service, 9/21/2002; McDonnell, 2004, pp. 20 pdf file] Eagle I is the first of the two helicopters to take off and arrive on the scene of the attack, according to most accounts. [US Naval Historical Center, 11/19/2001; US Congress. House, 9/11/2002; NBC 4, 9/11/2003] According to National Park Service reports, it is in the air less than two minutes after the aviation unit hears of the attack, and Eagle II follows it a minute later. [National Park Service, 9/21/2002; National Park Service, 10/22/2002] But according to the Arlington County After-Action Report, Eagle I takes off at “approximately 9:43 a.m.” and Eagle II takes off eight minutes later, at 9:51 a.m. [US Department of Health and Human Services, 7/2002, pp. A-45 pdf file] Furthermore, according to Galey, Eagle II is in fact the first of the helicopters to launch, while Eagle I, in which he flies, takes off right after it. [US Naval Historical Center, 11/20/2001] The two helicopters arrive at the Pentagon within six minutes of the attack there, according to Rotor and Wing magazine. [Rotor and Wing, 11/2001; Rotor and Wing, 2/2002] They are the first helicopters to arrive at the scene of the crash. [NBC 4, 9/11/2003]
One Helicopter Lands, Other Circles Overhead - Eagle I remains airborne, circling overhead and assuming command and control of the airspace. Eagle II lands on a paved roadway 150 to 200 yards from the crash site, according to the National Park Service’s account of 9/11, and then some of its crew members grab their emergency medical equipment and run toward the building. After a time, Bohn moves the helicopter closer to the Pentagon. [US Naval Historical Center, 11/20/2001; McDonnell, 2004, pp. 20-21 pdf file] According to Bohn’s recollections, Eagle II initially lands in “the grass area of the cloverleaf” of Route 27 and Columbia Pike. But after “maybe 10 minutes,” Bohn takes off and moves the helicopter to the road by the Pentagon helipad. [US Naval Historical Center, 11/19/2001]
Helicopter Takes Off with Two Patients - The triage officer at the Pentagon indicates that there are 11 individuals requiring medical evacuation, but eventually only two severely burned patients are carried onto Eagle II. Minutes after landing outside the Pentagon, the helicopter takes off and flies the patients to the Washington Hospital Center. [USU Medicine, 12/2002 pdf file; McDonnell, 2004, pp. 20, 22 pdf file] While most accounts describe Park Police helicopters only taking off in the minutes after the attack on the Pentagon, Navy historian John Darrell Sherwood will later say that at least one of the aviation unit’s helicopters took off before the Pentagon was hit, and it was directed to intercept the aircraft approaching the Pentagon (see Shortly Before 9:35 a.m. September 11, 2001). And several witnesses will report seeing a helicopter near the Pentagon just before the attack there (see (9:35 a.m.-9:36 a.m.) September 11, 2001). [US Naval Historical Center, 12/13/2001; Washington Post, 9/5/2002; Goldberg et al., 2007, pp. 258]

Entity Tags: Jason Kepp, Bernard T. Stasulli, David Walsh, Ronald A. Galey, Philip W. Cholak, United States Park Police, Keith Kettell, John J. Dillon, Keith E. Bohn, Kenneth S. Burchell, John E. Marsh

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

From the White House Situation Room, counterterrorism “tsar” Richard Clarke gives the instruction for fighter jets to establish patrols over all major US cities. Clarke has been talking with the FAA over the White House video conference, and his deputy, Roger Cressey, has just announced that a plane hit the Pentagon. According to his own recollection, Clarke responds: “I can still see [Defense Secretary Donald] Rumsfeld on the screen [for the Pentagon], so the whole building didn’t get hit. No emotion in here. We are going to stay focused.” He orders Cressey: “Find out where the fighter planes are. I want combat air patrol over every major city in this country. Now.” [Clarke, 2004, pp. 7-8; Australian, 3/27/2004] A combat air patrol (CAP) is an aircraft patrol over a particular area, with the purpose of intercepting and destroying any hostile aircraft before they reach their targets. [US Department of Defense, 4/12/2001] It is unclear how long it takes for CAPs to be formed over all major cities, as Clarke requests. At 9:49, NORAD Commander Ralph Eberhart will direct all the US’s air sovereignty aircraft to battle stations (see 9:49 a.m. September 11, 2001), but bases have reportedly been calling into NORAD and asking for permission to send up fighters since after the second WTC crash (see (After 9:03 a.m.) September 11, 2001). [Aviation Week and Space Technology, 6/3/2002; 9/11 Commission, 6/17/2004] At around 11:00 a.m. Eberhart will implement a plan called SCATANA, which clears the skies and gives the military control over US airspace (see (11:00 a.m.) September 11, 2001). [9/11 Commission, 6/17/2004]

Entity Tags: Richard A. Clarke, Roger Cressey, Donald Rumsfeld

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to one account, counterterrorism “tsar” Richard Clarke is given the go-ahead to authorize Air Force jets to shoot down threatening aircraft around this time. In late 2003, Clarke will recall to ABC News that, minutes earlier, he’d picked up the phone in the White House Situation Room and called Vice President Dick Cheney, who is in the Presidential Emergency Operations Center (PEOC) below the White House. He’d told him: “We have fighters aloft now. We need authority to shoot down hostile aircraft.” [ABC News, 11/29/2003] This call appears to be one Clarke also describes in his 2004 book Against all Enemies, though in that account he will describe having made his request to Army Major Mike Fenzel, who is also in the PEOC, rather than directly to Cheney. According to that account, the call occurred shortly before Clarke learns of the Pentagon attack, so roughly around 9:36 (see (Between 9:30 a.m. and 9:37 a.m.) September 11, 2001). [Clarke, 2004, pp. 6-7] Clarke describes to ABC News, “I thought that would take forever to get that [shootdown] authority.” But, “The vice president got on the phone to the president, got back to me, I would say within two minutes, and said, ‘Do it.’” [ABC News, 11/29/2003] If correct, this would mean the president authorizes military fighters to shoot down threatening aircraft at around 9:37-9:38. However, around this time, the president and vice president are reportedly having difficulty communicating with each other, while Bush heads from the Booker Elementary School to the Sarasota airport (see (9:34 a.m.-9:43 a.m.) September 11, 2001). [New York Times, 6/18/2004; Canadian Broadcasting Corporation, 9/10/2006] Furthermore, this account contradicts several others. In his 2004 book, Clarke will describe being told to inform the Pentagon it has shootdown authorization slightly later, some time between 9:45 and 9:56 (see (Between 9:45 a.m. and 9:56 a.m.) September 11, 2001). [Clarke, 2004, pp. 8] According to journalists Bob Woodward and Bill Sammon, Bush gives the shootdown authorization in a phone call with Cheney shortly after 9:56 (see (Shortly After 9:56 a.m.) September 11, 2001). [Sammon, 2002, pp. 102; Woodward, 2002, pp. 17-18; Washington Post, 1/27/2002] The 9/11 Commission will say he gives it in a call at 10:18 (see 10:18 a.m.-10:20 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 41]

Entity Tags: Richard A. Clarke, Richard (“Dick”) Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Secretary of Defense Donald Rumsfeld heads for the crash site immediately after the Pentagon is hit. At the time of the attack, Rumsfeld is in his office proceeding with his regularly scheduled CIA briefing, despite being aware of the two attacks on the World Trade Center earlier on. Waiting outside his door is Officer Aubrey Davis of the Pentagon police, who is assigned to the defense secretary’s personal bodyguard and has come of his own initiative to move Rumsfeld to a better-protected location. According to Davis, there is “an incredibly loud ‘boom,’” as the Pentagon is struck. Just 15 or 20 seconds later, Rumsfeld walks out of his door looking composed, having already put on the jacket he normally discards when in his office. Davis informs him there is a report of an airplane hitting a section of the Pentagon known as the Mall. Rumsfeld sets off without saying anything or informing any of his command staff where he is going, and heads swiftly toward the Mall. Davis accompanies him, as does Rumsfeld’s other security guard Gilbert Oldach, his communications officer, and the deputy director of security for the secretary’s office. Finding no sign of damage at the Mall, Davis tells Rumsfeld, “[N]ow we’re hearing it’s by the heliport,” which is along the next side of the building. Despite Davis’s protests that he should head back, Rumsfeld continues onward, and they go outside near where the crash occurred. [Cockburn, 2007, pp. 1-2; Goldberg et al., 2007, pp. 130; Democracy Now!, 3/7/2007] The Pentagon was hit on the opposite site of the huge building to Rumsfeld’s office. [Reuters, 9/11/2001] Assistant Secretary of Defense for Public Affairs Victoria Clarke will say that Rumsfeld is “one of the first people” to arrive at the crash scene. [KYW Radio 1060 (Philadelphia), 9/15/2001] He spends a brief time there (see Between 9:38 a.m. and 10:00 a.m. September 11, 2001), before returning to the building by about 10:00 a.m., according to his own account (see (10:00 a.m.-10:30 a.m.) September 11, 2001). [9/11 Commission, 3/23/2004] Rumsfeld will later justify his actions following the attack, saying, “I was going, which seemed to me perfectly logically, towards the scene of the accident to see what could be done and what had happened.” [US Department of Defense, 8/12/2002] As journalist Andrew Cockburn will point out, though, “[T]he country was under attack and yet the secretary of defense disappears for 20 minutes.” [C-SPAN, 2/25/2007] John Jester, the chief of the Defense Protective Service, which guards the Pentagon, will criticize Rumsfeld for heading to the crash scene at this time. He will say: “One of my officers tried to stop him and he just brushed him off. I told [Rumsfeld’s] staff that he should not have done that. He is in the national command authority; he should not have gone to the scene.” [Historical Office, Office of the Secretary of Defense, 10/19/2001 pdf file] The numerous reports of Rumsfeld going outside to the crash scene are apparently contradicted by counterterrorism “tsar” Richard Clarke. In his 2004 book Against All Enemies, Clarke will give the impression that Rumsfeld never leaves a video conference for very long after the Pentagon is hit, except to move from one secure teleconferencing studio to another elsewhere in the Pentagon. [Clarke, 2004, pp. 7-9] However, video footage confirms that Rumsfeld does indeed go to the crash site. [CNN, 8/17/2002]

Entity Tags: Gilbert Oldach, Donald Rumsfeld, Victoria (“Torie”) Clarke, Aubrey Davis, John Jester

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Vern Clark.Vern Clark. [Source: US Navy]The Navy Command Center at the Pentagon is mostly destroyed when the building is hit at 9:37 a.m. [Washington Post, 1/20/2002] After the attack, the Navy’s leaders start arriving instead at the Navy’s Antiterrorist Alert Center (ATAC), which is located at the Naval Criminal Investigative Service (NCIS) headquarters in southeast Washington, DC. [US Department of the Navy, 2/2002 pdf file; CNN, 8/27/2002; US Naval Criminal Investigative Service, 8/22/2006] Those who arrive at the center include Admiral Vern Clark, the chief of naval operations; Admiral William Fallon, the vice chief of naval operations; Gordon England, the secretary of the Navy; and Rear Admiral Jeffrey Hathaway of the US Coast Guard, who is currently in charge of Navy Anti-Terrorism Force Protection. According to Hathaway, the NCIS headquarters is “not the official backup,” but “There was not a plan in place that if somebody flew into the Pentagon where would we take folks.” From the center, these officials are able to hold secure video-teleconferences throughout the rest of the day, and also on the following day. Eventually the Naval Operations staff will relocate to the Navy Annex, which is about a mile away from the Pentagon. This will act as their temporary base in the following weeks (see (3:00 p.m.) September 11, 2001). [US Coast Guard, 6/20/2002 pdf file; GlobalSecurity (.org), 5/7/2011]

Entity Tags: William Fallon, Vern Clark, Jeffrey Hathaway, US Department of the Navy, Gordon England

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A number of FBI agents are, for unknown reasons, already at the Navy Annex—a building near the Pentagon—when the Pentagon is hit, and help clear the Navy Annex when it is evacuated in response to the attack. [Naval Historical Center, 12/21/2001] The Navy Annex is a massive building located a few hundred yards uphill from the Pentagon. It has enough room for 6,000 employees. Currently, about 100 Navy personnel work in it, and most of the space is used by the Marine Corps. [American Forces Press Service, 9/24/2001; Goldberg et al., 2007, pp. 14; GlobalSecurity (.org), 5/7/2011]
Building Manager Sounds Fire Alarm, Starts Evacuation - Coneleous Alexander, a building manager at the Navy Annex, hears the explosion from the Pentagon attack (see 9:37 a.m. September 11, 2001). Alexander “knew immediately it was the Pentagon” that had been hit, he will later recall. He runs to the front of the Navy Annex and sees the smoke coming from the Pentagon. Alexander immediately sounds the fire alarm and starts getting people out of the Navy Annex. He receives no directions from the Defense Protective Service (DPS)—the law enforcement agency that guards the Pentagon—on what to do, but knows from his training that he has to get people out of the building.
FBI Agents Already at Navy Annex, Assist Evacuation - As the evacuation begins, Alexander notices about 10 FBI agents going down the halls of the Navy Annex. He knows what they are because they have “FBI” written on the backs of their jackets. However, he does not know where they have come from. Interviewed three months later, Alexander will speculate that the FBI agents may have come to the Navy Annex because they received prior notification of a hijacked aircraft heading toward Washington, DC, but he will say their presence at his building “puzzles him to this day.” Because there are no members of the DPS on hand to help evacuate the building, the FBI agents assist in this task. The agents will also give Alexander updates on alerts about potential further attacks. People are moved “farther and farther” from the building following each threat warning, according to Alexander. Later in the day, Navy and Marine Corps senior officers will re-enter the Navy Annex to establish a command center there (see (3:00 p.m.) September 11, 2001). [Historical Office, Office of the Secretary of Defense, 11/5/2001; Naval Historical Center, 12/21/2001]

Entity Tags: Federal Bureau of Investigation, Coneleous Alexander

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Michael Miller.Michael Miller. [Source: US Navy]A number of White House staffers who are visiting New York make their way back to Washington, DC, following the attack on the Pentagon. About 15 members of the White House staff, including Joseph Hagin, the deputy chief of staff for operations, and Captain Michael Miller, the deputy director of the White House Military Office, are in New York conducting the “survey trip” for President Bush’s appearance at the United Nations General Assembly later in the month (see September 10, 2001).
Staffers Learn of Crashes while Visiting US Mission to the UN - Earlier this morning, they went to the US Mission to the United Nations for some preliminary meetings with the mission staff about the president’s forthcoming visit. In a conference room there, shortly after Flight 11 hit the World Trade Center (see 8:46 a.m. September 11, 2001), Miller informed Hagin of the crash. After seeing the early coverage of the incident on television, Hagin called the military aide who is with the president in Sarasota, Florida, to check if he was aware of what had happened. The military aide told him, “We’re on it.”
Staffers Taken to Police Station - After the White House staffers watched the second plane hitting the WTC live on TV, a State Department security officer told Hagin: “Sir, you need to get out of here as quickly as possible. There are reports of other planes inbound into the city.” The White House staffers were then taken by the Secret Service to a police station in Midtown Manhattan, where it was thought they would be safe. From there, Hagin called Josh Bolten, the deputy White House chief of staff for policy, who is at the White House. As the attacks were considered to be “just a New York incident” at that time, Hagin will later recall, Bolten and his colleagues decided that Hagin “should go down and be with the mayor, and… be the federal face in New York for the time being.”
Some Staffers Fly toward Nebraska to Meet President - The New York City police and the Secret Service had been trying to work out how to get Hagin to Ground Zero. But when the Pentagon is attacked at 9:37 a.m. (see 9:37 a.m. September 11, 2001), they decide that the White House staffers should return to Washington. The staffers are driven to Dover Air Force Base in Delaware. There, they are split up. Eight of them, including Hagin, get on a military plane and head toward Offutt Air Force Base in Nebraska to meet the president, who has been taken to the base (see 2:50 p.m. September 11, 2001). However, as they are flying over Missouri, they learn that Bush has decided to come back to Washington (see (4:00 p.m.) September 11, 2001 and (4:33 p.m.) September 11, 2001). Therefore, their plane turns around and heads to the capital.
Hagin and Other Staffers Return to White House - After they land at Andrews Air Force Base, just outside Washington, the staffers are driven to the White House. The time when they arrive there is unstated, but it is presumably around late afternoon or early evening. At the White House, Hagin goes to work immediately. [National Journal, 8/31/2002; Cincinnati Enquirer, 1/20/2003] As the deputy chief of staff for operations, he is a key member of the White House staff. He is responsible for the management and administrative functions of the White House, plans all of the president’s travel, and oversees the president’s schedule. [Cincinnati Enquirer, 10/10/2002; Washington Post, 7/4/2008] Hagin will recall that, after reaching the White House, he is “very involved in the continuity of government and just how, operationally, we were going to deal with this.” He will remain at the White House for the next two days. [National Journal, 8/31/2002; Cincinnati Enquirer, 1/20/2003]

Entity Tags: Joseph W. Hagin, Michael H. Miller, New York City Police Department, US Secret Service, Joshua Bolten

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Secret Service executives implement an “emergency call-up” of all their agency’s personnel at some time after 9:37 a.m., when the Pentagon was hit, according to US News and World Report. The reason why the Secret Service did not call up all its personnel earlier on is unstated, as is the reason it decides to do so now. [US News and World Report, 12/1/2002] The Secret Service is responsible for protecting the nation’s “most visible targets,” including the president, the vice president, and the White House complex. [US Department of the Treasury, 5/8/2001; Office of Management and Budget, 7/2001, pp. 82 pdf file] Brian Stafford, the agency’s director, realized the US was under attack after the second plane hit the World Trade Center at 9:03 a.m. (see 9:03 a.m. September 11, 2001), and then activated the Director’s Crisis Center at Secret Service headquarters to manage the agency’s response (see (Shortly After 9:03 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001; Peter Schnall, 10/24/2004] And since around 9:18 a.m., a meeting has been taking place in the office of Carl Truscott, the special agent in charge of the presidential protective division, during which Truscott and three other senior Secret Service agents have discussed security enhancements at the White House (see (9:18 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001]

Entity Tags: US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Minutes after the attack on the Pentagon, an E-4B National Airborne Operations Center plane takes off from Wright-Patterson Air Force Base, near Dayton, Ohio, bound for an undisclosed location. E-4Bs are highly modified Boeing 747s, fitted with sophisticated communications equipment, that act as flying military command posts. Nicknamed “Doomsday” planes during the Cold War, they serve the president and the Joint Chiefs of Staff. They can also support the Federal Emergency Management Agency (FEMA) during major disasters, like hurricanes or earthquakes. Wright-Patterson is one of the few designated bases for these special planes. The US military possesses four of them in total, one of which is constantly kept on alert. [Federation of American Scientists, 4/23/2000; Dayton Daily News, 9/12/2001] Three of the E-4Bs are airborne this morning, due to their role in a pre-scheduled military exercise called Global Guardian (see Before 9:00 a.m. September 11, 2001, (9:27 a.m.) September 11, 2001, and (9:45 a.m.) September 11, 2001). [Omaha World-Herald, 2/27/2002] The E-4B from Wright-Patterson will return to the base later in the day. [Dayton Daily News, 9/12/2001]

Entity Tags: E-4B National Airborne Operations Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Paul Weaver.Paul Weaver. [Source: US Air Force]The Air National Guard’s Crisis Action Team (CAT) is activated and coordinates the Air National Guard’s response to the terrorist attacks. [Air National Guard, 9/18/2001; US Congress. Senate, 4/24/2002; Rosenfeld and Gross, 2007, pp. 39-40] Major General Paul Weaver, director of the Air National Guard (ANG), instructs Brigadier General Paul Kimmel, chief operating officer of the ANG, to run the CAT. [Daytona Beach News-Journal, 9/7/2004 pdf file]
Crisis Team Activated 'Immediately' after the Pentagon Attack - Weaver had been watching the crisis unfold on television in his 12th-floor office at Jefferson Plaza in Crystal City, Virginia, and heard the crash when the Pentagon was hit, at 9:37 a.m. (see 9:37 a.m. September 11, 2001). He had seen the smoke from the burning Pentagon, which the wind had blown in the direction of his building, but, he will later recall, had mistakenly thought it was caused by “airplanes that had been blown up at [Washington’s Reagan] National Airport.” [Air National Guard, 10/22/2001 pdf file; 9/11 Commission, 4/29/2004] He activates the CAT “immediately” after the Pentagon has been hit, according to an ANG memorandum from late September 2001. Kimmel, meanwhile, was in a staff meeting at the Pentagon when the attacks in New York occurred (see (9:00 a.m.-9:20 a.m.) September 11, 2001). After that meeting ended, he was scheduled to attend another meeting at the Pentagon, at 9:30 a.m., but decided to go to his 12th-floor office at Jefferson Plaza. He arrived there shortly after the Pentagon was hit.
Crisis Team Leader Contacts NORAD Commander - Kimmel and Weaver now confer, and Weaver instructs Kimmel to go to Andrews Air Force Base, just outside Washington, DC, to run the CAT. Kimmel and his executive officer are quickly driven to the base, covering the 17-mile journey in just 12 minutes. The CAT carries out its operations at the ANG Readiness Center at Andrews. When Kimmel and his executive officer arrive there, according to the Daytona Beach News-Journal, “Nobody knew the extent of the attack or what was going to happen next.” “My job was to get folks ready to do whatever it took,” Kimmel will comment. The first call he makes after arriving is to Major General Larry Arnold, commanding general of NORAD’s Continental US Region. Kimmel will recall that Arnold tells him “to get everything we’ve got in the National Guard ready and loaded.” This, according to the Daytona Beach News-Journal, means “89 different flying units and 200 other kinds of geographically separated units.” [Air National Guard, 9/18/2001; Daytona Beach News-Journal, 9/7/2004 pdf file]
Crisis Team Arranges for Fighter Jets to Defend the US - The CAT contacts ANG fighter, tanker, and airlift units across the nation, so as to prepare as many aircraft as it can, as quickly as possible, to defend the US. “Our role was to coordinate the necessary Air National Guard resources to assist in making sure all civilian pilots knew to ground their aircraft,” Major General Paul Sullivan, assistant adjutant general for the Ohio ANG who is also the acting deputy director of the ANG, will recall. The CAT also has to “get key members of the government back to Washington, including President Bush, who was flying aboard Air Force One,” Sullivan will say. [Rosenfeld and Gross, 2007, pp. 39; Coshocton Tribune, 9/11/2011]
Crisis Team Continues Operating around the Clock - The CAT will be staffed mostly by personnel from ANG headquarters, but also by some ANG personnel from the Air Education and Training Command who are in the area on temporary duty, along with some individuals who are trapped in the area due to the terrorist attacks. [Air National Guard, 9/18/2001] For example, Sullivan was in Crystal City for a meeting this morning. After learning of the attacks in New York, he had offered to fly back to Columbus, Ohio, immediately, but was ordered to stay in the Washington area and take charge of the CAT as its senior director. The CAT, according to an official history of the ANG, serves as “the central point of contact assisting the mobilization, coordination, and monitoring of ANG resources worldwide for emergency missions concerning natural and man-made disasters, including terrorism.” It will start working around the clock as the 1st Air Force expands the air defense of the nation in response to today’s attacks. [Rosenfeld and Gross, 2007, pp. 39-40; Coshocton Tribune, 9/11/2011]

Entity Tags: Larry Arnold, Air National Guard, Paul Kimmel, Air National Guard Crisis Action Team, Paul Sullivan, Paul Weaver

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

James Roche.James Roche. [Source: United States Air Force]General John Jumper, the Air Force chief of staff, and James Roche, the secretary of the Air Force, head to the Air Force Operations Center in the basement of the Pentagon, where they will assist the Air Force’s response to the terrorist attacks. [CNN, 10/10/2001; Air Force Print News, 9/11/2003; Air Force Magazine, 9/2011 pdf file] Roche learned about the attacks on the World Trade Center while he was holding a breakfast meeting with several members of Congress in his office on the fourth floor of the Pentagon. He then arranged for the members of Congress to return to their offices, but stayed in his own office (see (Shortly After 8:48 a.m.) September 11, 2001). [Air Force Magazine, 9/2011 pdf file] Jumper learned about the attacks during a staff meeting he was chairing, but initially continued the meeting (see (9:00 a.m.-9:20 a.m.) September 11, 2001). [Goldberg et al., 2007, pp. 136] He adjourned it at 9:20 a.m., according to the Daytona Beach News-Journal. [Daytona Beach News-Journal, 9/7/2004 pdf file] He then headed up to Roche’s office. [Airman, 9/15/2011]
Roche and Jumper Possibly Unaware of Plane Approaching Washington - In the office now with Roche and Jumper are Colonel Philip Breedlove, Roche’s senior military assistant, and Colonel Jack Egginton, executive officer to the Air Force chief of staff. [Air Force Magazine, 9/2011 pdf file] It is unclear whether the men in Roche’s office realized a suspicious aircraft was approaching Washington, DC, before the Pentagon was hit, at 9:37 a.m. (see 9:37 a.m. September 11, 2001). Lieutenant General Lance Lord, assistant vice chief of staff of the Air Force, will later say that those who attended Jumper’s staff meeting “heard there was another plane inbound to Washington” as they were heading to their offices after the meeting. [Air Force Space Command News Service, 9/5/2002] And Egginton will say that a few minutes before the Pentagon was hit, “We received word that another aircraft was headed toward Washington.” [Air Force Print News, 9/11/2003] But according to the Midland Reporter-Telegram, Jumper’s staff had “no idea that they [i.e. the Pentagon] would be the next target for terrorists.” [Midland Reporter-Telegram, 4/2/2002]
Roche and Jumper Possibly Initially Unaware that the Pentagon Had Been Attacked - Breedlove will recall that shortly before the Pentagon was hit, while Roche and Jumper had their backs to the window, he and Egginton “saw an airplane go by really close to the building.” People who work at the Pentagon or visit it regularly are used to seeing planes flying by, near the building. “But that one seemed closer than any other,” Breedlove will comment. [Air Force Magazine, 9/2011 pdf file] However, it is unclear whether the men in Roche’s office immediately realized the Pentagon had been attacked when it was hit. The office is on the opposite side of the building to where the attack occurred and so, according to some accounts, Roche and Jumper did not feel the impact. They only realized something was wrong when they saw “people running down the halls and trying to evacuate the premises,” according to the Midland Reporter-Telegram. Roche will say that all he initially knew was that “the building was putting out the alert that something had gone wrong.” “It was amazing, from inside the building, how little we knew about what actually went on,” Tim Green, assistant executive to the Air Force chief of staff, who is with Jumper, will comment. “People outside of the building… probably knew more about what happened from the news than I did.” [CNN, 10/10/2001; Midland Reporter-Telegram, 4/2/2002] Egginton and Breedlove, however, will contradict these accounts. “I felt the building shake upon impact,” Egginton will say. Breedlove will recall, “We felt a tremor in the building and then alarms start flashing.”
Roche and Jumper Taken to Operations Center - Breedlove will say that, in response to the attack on the Pentagon, he promptly arranges for Jumper and Roche to be escorted to the Air Force Operations Center, in the basement of the Pentagon’s C Ring. He will recall that he hits the “duress button” and then security officers enter Roche’s office almost immediately. “We said, ‘We need to get to the bunker; we need to get down to our operations area,’” he will say. [Air Force Print News, 9/11/2003; Air Force Magazine, 9/2011 pdf file] Roche, though, will give a different account. He will say that his office had been “on the phone to our Operations Center” and then “we were called down,” presumably by whoever they were talking to in the Operations Center. [CNN, 10/10/2001] Roche and Jumper are escorted to the Operations Center through “smoke, alarms, and throngs of people heading for the exits,” Egginton will recall. [Air Force Print News, 9/11/2003]
Roche and Jumper Learn a Plane Hit the Pentagon - In the Operations Center, members of the Air Force Crisis Action Team have already begun to assemble so as to help provide assistance to civil authorities in New York (see (9:00 a.m.) September 11, 2001). [Goldberg et al., 2007, pp. 136] When Roche and Jumper reach the center, they will learn that the Pentagon has been hit by an aircraft (see After 9:37 a.m. September 11, 2001). [CNN, 10/10/2001] Other Air Force officials, including Lord, also head to the Operations Center after the Pentagon is hit. [Lompoc Record, 9/11/2003]

Entity Tags: John P. Jumper, Lance Lord, Philip M. Breedlove, Jack B. Egginton, James G. Roche, Tim Green

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Harry Brosofsky.Harry Brosofsky. [Source: Syracuse University]General John Jumper, the Air Force chief of staff, and James Roche, the secretary of the Air Force, as well as other senior Air Force officials, arrive at the Air Force Operations Center in the basement of the Pentagon’s C Ring, where they assist the Air Force’s response to the terrorist attacks. [CNN, 10/10/2001; Lompoc Record, 9/11/2003; Goldberg et al., 2007, pp. 136]
Operations Center Personnel Did Not Realize a Plane Had Hit the Pentagon - Jumper and Roche were in Roche’s office on the fourth floor of the Pentagon when the Pentagon was hit, at 9:37 a.m. (see 9:37 a.m. September 11, 2001), and were then promptly escorted down to the Operations Center (see Shortly After 9:37 a.m. September 11, 2001). [Air Force Print News, 9/11/2003; Air Force Magazine, 9/2011 pdf file] They were unclear what had happened when the Pentagon was attacked, but when they arrive at the Operations Center, they find out that an aircraft hit the building. [CNN, 10/10/2001; Midland Reporter-Telegram, 4/2/2002] Those in the Operations Center had not initially realized a plane had hit the Pentagon either. The center is deep underground on the opposite site of the building to where it was hit and so they did not feel the impact when the attack occurred. But, according to the Dover Post, “Suddenly, sirens started to go off,” and “[r]eports from the television news and from outside the building confirmed the worst.” [Dover Post, 9/19/2001; Prospectus, 9/2006, pp. 3-6 pdf file]
Operations Center Is Quickly Going from 'Zero to Crisis Mode' - When Roche and Jumper arrive at the Operations Center, they find Air Force personnel there are “already starting to try to get the intel picture together; they were trying to get the air picture up on the walls,” according to Colonel Philip Breedlove, Roche’s senior military assistant, who has come down to the center with the two men. The center is “going from zero to crisis mode very quickly and very smoothly,” Breedlove will add. [Air Force Magazine, 9/2011 pdf file] Personnel in the center have been answering calls coming in on multiple lines. “We didn’t know who was still out there or what their hostile intention might be,” Major Harry Brosofsky, who arrived at the center shortly after the Pentagon was hit, will later recall. However, Brosofsky will say, “at times we had information overload and had to decide quickly what to do with all the information that was pouring in.” But the atmosphere is still noticeably professional, according to Major Donna Nicholas, who arrived at the center before the Pentagon was hit. “I was amazed at the calm,” she will comment.
Crisis Team Is at Work in Operations Center - Furthermore, the Air Force’s Crisis Action Team (CAT), which, according to the Dover Post, “coordinates Air Force reaction to anything that might be a threat to the United States,” was activated earlier on and is now carrying out its activities in the Operations Center (see (9:00 a.m.) September 11, 2001). [Dover Post, 9/19/2001; Syracuse University Magazine, 12/2001] Members of the CAT have also begun to assemble in the center for a 10:00 a.m. briefing, due to the fact that one of their responsibilities is to work with the Army to provide assistance to civil authorities in New York, in response to the attacks on the World Trade Center. [Goldberg et al., 2007, pp. 136]
Roche and Jumper Try to Contact NORAD - The first thing Roche and Jumper do when they reach the Operations Center is try and locate Air Force personnel, to make sure they are safe, and safely out of the Pentagon. [CNN, 10/10/2001] CAT members work to obtain a head count of Air Force personnel who have evacuated from the building. [Syracuse University Magazine, 12/2001] Roche and Jumper then try to contact NORAD. [CNN, 10/10/2001] The Air Force leaders are “not the command authority” at the moment, according to Air Force Magazine, and, instead, NORAD is primarily responsible for operational control of the situation. Air Force officials, however, still need to “do what they could to inform and support the operational units.” [Air Force Magazine, 9/2011 pdf file] The CAT also coordinates with NORAD to put fighter jets on alert in Alaska and Hawaii. [Syracuse University Magazine, 12/2001] Roche will recall that after contacting NORAD, he and Jumper “stand by and start to think of how we, the Air Force, could support any casualties or any other things that might develop during the day.” [CNN, 10/10/2001] The CAT also works with the FAA to monitor flight activity over the continental United States. [Syracuse University Magazine, 12/2001] And CAT members activate a team to focus on “continuity of operations,” which is the effort to ensure that the Air Force is able to continue its essential functions in an emergency. [US Department of Defense, 5/26/1995; Goldberg et al., 2007, pp. 136; US Air Force, 10/16/2013 pdf file]
Air Force Personnel Affected by Communication Problems - The ability of those in the Operations Center to respond to the crisis, however, is impaired when, at some point after Jumper and Roche arrive, communications go down. “There was a short period where literally the only [communications] we had was the BlackBerry device, because it communicates differently across the lines,” Breedlove will recall. The reason for the problem, according to Air Force Magazine, is that networks have become overloaded by people at the Pentagon and around Washington, DC, all trying to call their relatives to let them know they are okay. As the morning goes on, Air Force officials also begin experiencing problems with smoke from the burning building coming into the center. The decision will therefore be made to establish a temporary Air Force Operations Center at Bolling Air Force Base, just across the Potomac River from the Pentagon. At 12:20 p.m., Air Force leaders and assistants will be flown by helicopter to the base. The new Operations Center there will be up and functioning by 1:00 p.m. (see 1:00 p.m. September 11, 2001). [Prospectus, 9/2006, pp. 3-6 pdf file; Goldberg et al., 2007, pp. 136; Air Force Magazine, 9/2011 pdf file]

Entity Tags: Air Force Crisis Action Team, Harry Brosofsky, James G. Roche, John P. Jumper, Philip M. Breedlove, North American Aerospace Defense Command, US Department of the Air Force, Donna Nicholas, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush learns that the Pentagon has been attacked while he is being driven to Sarasota-Bradenton International Airport, during a phone call with National Security Adviser Condoleezza Rice. [9/11 Commission, 7/24/2004, pp. 39; Bush, 2010, pp. 128] Bush and his entourage left the Emma E. Booker Elementary School in Sarasota, Florida, at around 9:35 a.m. to be taken to Air Force One (see (9:34 a.m.) September 11, 2001). [Daily Telegraph, 12/16/2001; Bloomberg, 6/17/2004] As the president’s limousine is speeding toward the airport, Bush and Andrew Card, his chief of staff, talk on the phone with colleagues at the White House. [White House, 8/16/2002; St. Petersburg Times, 9/8/2002] In a call with Rice, Bush is told that there has been a third plane crash, this one at the Pentagon. [Bush, 2010, pp. 128] The attack took place at 9:37 a.m. (see 9:37 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 10] Rice, who is in the White House Situation Room, learned about it when she saw it being reported on television. [White House, 10/24/2001; O, the Oprah Magazine, 2/1/2002]
Bush Appears 'Preternaturally Calm' - After Rice tells him about the attack, Bush “sat back in my seat and absorbed her words,” he will later recall. “My thoughts clarified,” he will write, adding: “The first plane could have been an accident. The second was definitely an attack. The third was a declaration of war.” In response to the news, he will recall, his “blood [is] boiling” and he thinks, “We [are] going to find out who did this and kick their ass.” [Bush, 2010, pp. 128] Bush, though, is able to maintain his composure, according to Karl Rove, his senior adviser, who is with him in the limousine. “I was aghast at the news [of the attack on the Pentagon] and probably seemed anxious,” Rove will comment, but “he seemed preternaturally calm.” [Rove, 2010, pp. 252]
Accounts Will Conflict over Who Makes the Call - Bush will claim that he makes the call to Rice. [Bush, 2010, pp. 128] Rice, though, will say that she makes it (see (9:45 a.m.) September 11, 2001). [BBC Radio 4, 8/1/2002 pdf file; MSNBC, 9/11/2002; New York Times, 9/11/2002] Bush will also state that he talks to Rice using the secure phone in his limousine. [Bush, 2010, pp. 128] However, according to the Canadian Broadcasting Corporation, the secure telephone lines are currently down and so he has to contact Washington, DC, using a borrowed cell phone (see (9:34 a.m.-9:43 a.m.) September 11, 2001). [Canadian Broadcasting Corporation, 9/10/2006]

Entity Tags: Andrew Card, George W. Bush, Karl C. Rove, Condoleezza Rice

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Stephen Cambone.Stephen Cambone. [Source: US Department of Defense]Immediately after the Pentagon was hit, Defense Secretary Donald Rumsfeld left his office and headed to the crash scene (see 9:38 a.m. September 11, 2001). For the 20 minutes or so that he is gone, others are desperately trying to contact him. Among those seeking Rumsfeld are Stephen Cambone, his closest aide, who is currently in the Pentagon’s Executive Support Center (see Shortly After 9:03 a.m. September 11, 2001), and also the National Military Command Center (see 9:39 a.m. September 11, 2001). Officer Aubrey Davis of the Pentagon police, who is accompanying Rumsfeld, is receiving frantic calls over his radio saying, “Where’s the secretary? Where’s the secretary?” Davis is unable to answer these requests. He later recalls, “I kept saying, ‘We’ve got him,’ but the system was overloaded, everyone on the frequency was talking, everything jumbled, so I couldn’t get through and they went on asking.” A senior White House official, who is in its Situation Room trying to coordinate a response to the attacks, will later angrily condemn Rumsfeld for having been out of touch during such a critical period. He says, “What was Rumsfeld doing on 9/11? He deserted his post. He disappeared. The country was under attack. Where was the guy who controls America’s defense? Out of touch! How long does it take for something bad to happen? No one knew what was happening. What if this had been the opening shot of a coordinated attack by a hostile power? Outrageous, to abandon your responsibilities and go off and do what you don’t need to be doing, grandstanding.” [Cockburn, 2007, pp. 2-4; C-SPAN, 2/25/2007]

Entity Tags: Stephen A. Cambone, Donald Rumsfeld, National Military Command Center, Aubrey Davis

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

This picture of Rumsfeld (center), taken from the US Army website, is captioned, “Secretary of Defense Donald H. Rumsfeld returns to Pentagon inner offices Tuesday morning after surveying the damage from the hijacked plane which crashed into the building moments before.” This contradicts his claim that he was helping victims for nearly an hour after the attack. However, there is video footage of Rumsfeld helping a person on a stretcher and it is not known when this picture is taken exactly.This picture of Rumsfeld (center), taken from the US Army website, is captioned, “Secretary of Defense Donald H. Rumsfeld returns to Pentagon inner offices Tuesday morning after surveying the damage from the hijacked plane which crashed into the building moments before.” This contradicts his claim that he was helping victims for nearly an hour after the attack. However, there is video footage of Rumsfeld helping a person on a stretcher and it is not known when this picture is taken exactly. [Source: US Army]Captain Charles Leidig, a deputy who is temporarily in charge of the Pentagon’s National Military Command Center (NMCC), is handling the NMCC’s crisis teleconference. He opens the call saying, “An air attack against North America may be in progress.” He mentions reports of a crash into the opposite side of the Pentagon, and requests that Defense Secretary Rumsfeld be added to the conference. [9/11 Commission, 6/17/2004; 9/11 Commission, 6/17/2004 pdf file] Rumsfeld has a crucial role to play in coordinating the military response to an attack on the US. According to journalist and author Andrew Cockburn, since the Cold War, “In an age when an enemy attack might allow only a few minutes for detection and reaction, control of American military power became vested in the National Command Authority, which consists of the president and the secretary of defense. Collectively, the NCA is the ultimate source of military orders, uniquely empowered, among other things, to order the use of nuclear weapons. In time of war, therefore, Rumsfeld was effectively the president’s partner, the direct link to the fighting forces, and all orders had to go through him. Such orders were supposed to be transmitted from… the National Military Command Center.” Cockburn adds that the NMCC is “the operational center for any and every crisis, from nuclear war to hijacked airliners.” Yet, rather than join the NMCC conference, Rumsfeld has already gone out of the Pentagon to see the crash site, without telling any of his command staff where he was going, and remains out of contact for some time (see Between 9:38 a.m. and 10:00 a.m. September 11, 2001). Therefore, a few minutes after Leidig makes his request, Rumsfeld’s office will report back that he is nowhere to be found. Cockburn concludes, “The chain of command was broken.” [Cockburn, 2007, pp. 4-5; Democracy Now!, 3/7/2007] It is unknown whether Rumsfeld has a cell phone or pager on him, and if so, why he cannot be reached.

Entity Tags: Charles Leidig, Donald Rumsfeld, National Military Command Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Lauren Grandcolas.Lauren Grandcolas. [Source: Family photo / AP]At 9:39 a.m., Flight 93 passenger Lauren Grandcolas calls her husband in San Rafael, California, leaving him a 46-second message on the answering machine. [Pittsburgh Post-Gazette, 10/28/2001; 9/11 Commission, 8/26/2004, pp. 42; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Some reports state that she is using a cell phone. [Houston Chronicle, 9/12/2001; Chicago Tribune, 9/14/2001; USA Today, 9/25/2001] But the Pittsburgh Post-Gazette says she uses an Airfone. [Pittsburgh Post-Gazette, 10/28/2001] Her husband, Jack Grandcolas, later describes that she sounds “very, very calm.” [Associated Press, 9/12/2001] According to some early reports, she says, “We have been hijacked,” and “They”—presumably meaning the hijackers—“are being kind.” [Houston Chronicle, 9/12/2001; Washington Post, 9/12/2001; Chicago Tribune, 9/14/2001; Time, 9/16/2001] But in other accounts, she does not specify that her plane has been hijacked. She reportedly begins, “Honey, are you there? Jack, pick up sweetie. Okay, well I just wanted to tell you I love you. We’re having a little problem on the plane.” She continues, “I’m comfortable and I’m okay… for now. Just a little problem. So I just love you. Please tell my family I love them too. Bye, honey.” According to some accounts, Grandcolas then passes the phone to fellow passenger Elizabeth Wainio, who is sitting next to her, and tells her to call her family. [New York Times, 9/13/2001; Pittsburgh Post-Gazette, 10/28/2001; Longman, 2002, pp. 128; MSNBC, 9/11/2006] The Wall Street Journal reports that Grandcolas’s voice can be heard at the end of her recorded message saying to another passenger, “Now you call your people.” [Wall Street Journal, 5/26/2005] Yet, according to a summary of passenger phone calls presented at the 2006 trial of Zacarias Moussaoui, this could not be the case, as Grandcolas tries to make a further seven calls over the following four minutes. These are apparently either unsuccessful or quickly disconnected, lasting between “0 seconds” and “7 seconds.” They appear to include four more attempts at calling her husband, and one attempt to call her sister Vaughn Lohec. According to the summary, Wainio does not make a phone call until later, at just before 9:54 a.m. The summary also claims that, although Wainio and Grandcolas had originally been assigned seats next to each other in row 11, they are now in different parts of the plane. While Wainio is in row 33, Grandcolas is now in row 23, and there is no passenger next to her who also makes a phone call. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]

Entity Tags: Elizabeth Wainio, Lauren Grandcolas, Jack Grandcolas

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Stacia Rountree.Stacia Rountree. [Source: Vanity Fair]Colin Scoggins, the military liaison at the FAA’s Boston Center, contacts NORAD’s Northeast Air Defense Sector (NEADS) and incorrectly notifies it that another aircraft, Delta Air Lines Flight 1989, is a possible hijacking. [9/11 Commission, 2004; Vanity Fair, 8/1/2006] Boston Center previously called NEADS at 9:27 and said that Delta 1989 was missing (see 9:27 a.m. September 11, 2001). [North American Aerospace Defense Command, 9/11/2001; 9/11 Commission, 5/23/2003]
NEADS Technicians Respond - At NEADS, Stacia Rountree, the ID technician who takes Scoggins’s call, announces to her colleagues: “Delta ‘89, that’s the hijack. They think it’s possible hijack.… South of Cleveland.” The plane’s transponder is still on, and she adds, “We have a code on him now.” Rountree’s team leader, Master Sergeant Maureen Dooley, instructs: “Pick it up! Find it!” The NEADS technicians quickly locate Delta 1989 on their radar screens, just south of Toledo, Ohio, and start alerting other FAA centers to it. [Vanity Fair, 8/1/2006; Spencer, 2008, pp. 177] NEADS mission crew commander Major Kevin Nasypany will be notified by his staff of the suspected hijacking at about 9:41 or 9:42 a.m. [9/11 Commission, 1/22/2004 pdf file] NEADS never loses track of Delta 1989. It will follow it on radar as it reverses course over Toledo, heads east, and then lands in Cleveland (see (10:18 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 28] It will order Air National Guard fighter jets from Selfridge and Toledo to intercept the flight (see (9:55 a.m.) September 11, 2001 and 10:01 a.m. September 11, 2001). [Spencer, 2008, pp. 178-179] But it will soon learn that Delta 1989 is not in fact hijacked. [9/11 Commission, 7/24/2004, pp. 28]
Cleveland Center, Not Boston, Handling Delta 1989 - Although Boston Center notifies NEADS of the suspected hijacking, Delta 1989 is in fact being handled by the FAA’s Cleveland Center. [USA Today, 8/13/2002; 9/11 Commission, 7/24/2004, pp. 10-12] Cleveland Center air traffic controllers suspected that Delta 1989 had been hijacked at around 9:30 a.m. (see (9:28 a.m.-9:33 a.m.) September 11, 2001), but apparently only informed the FAA’s Command Center, and not NEADS, of this. [USA Today, 8/13/2002] To explain why Boston Center alerts NEADS to the flight, the 9/11 Commission will later comment that, “Remembering the ‘we have some planes’ remark” (see 8:24 a.m. September 11, 2001), the Boston Center simply “guessed that Delta 1989 might also be hijacked.”
Similar to First Two Hijacked Planes - Like Flights 11 and 175, the two aircraft that have crashed into the World Trade Center (see 8:46 a.m. September 11, 2001 and 9:03 a.m. September 11, 2001), Delta 1989 took off from Boston’s Logan Airport. [9/11 Commission, 7/24/2004, pp. 27-28] According to the New York Times, it left there at about the same time as Flights 11 and 175 did, meaning around 8:00 to 8:15 a.m. [New York Times, 10/18/2001; 9/11 Commission, 7/24/2004, pp. 32] Like those two aircraft, it is a Boeing 767. [USA Today, 8/13/2002; 9/11 Commission, 7/24/2004, pp. 27-28] But, unlike those flights, its transponder has not been turned off, and so it is still transmitting a beacon code. [9/11 Commission, 7/24/2004, pp. 28; Vanity Fair, 8/1/2006] It is unclear what Delta 1989’s intended destination is. According to some accounts, like Flights 11 and 175 were, it is bound for Los Angeles. [Associated Press, 9/11/2001; New York Times, 10/18/2001; USA Today, 8/13/2002; Arizona Daily Star, 9/24/2007; Spencer, 2008, pp. 167] Other accounts will say that its destination is Las Vegas. [9/11 Commission, 7/24/2004, pp. 28; Vanity Fair, 8/1/2006] Personnel at NEADS are apparently informed that Las Vegas is the intended destination. Around this time, one member of staff there tells her colleagues that the flight is “supposed to go to Vegas.” [North American Aerospace Defense Command, 9/11/2001]
One of Numerous Incorrect Reports - The 9/11 Commission will comment: “During the course of the morning, there were multiple erroneous reports of hijacked aircraft (see (9:09 a.m. and After) September 11, 2001). The report of American 11 heading south was the first (see 9:21 a.m. September 11, 2001); Delta 1989 was the second.” [9/11 Commission, 7/24/2004, pp. 28]

Entity Tags: Maureen Dooley, Stacia Rountree, Boston Air Route Traffic Control Center, Colin Scoggins, Northeast Air Defense Sector, Kevin Nasypany

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Rumsfeld show on a video broadcast on CNN helping carry a stretcher shortly after the Pentagon attack. He is in the center of the picture, wearing a dark jacket.Rumsfeld show on a video broadcast on CNN helping carry a stretcher shortly after the Pentagon attack. He is in the center of the picture, wearing a dark jacket. [Source: CNN]Within seconds of the Pentagon being hit, Defense Secretary Donald Rumsfeld rushed out of his office and headed toward the crash scene (see 9:38 a.m. September 11, 2001). According to Officer Aubrey Davis, who is currently accompanying Rumsfeld as his bodyguard, when they reach the site, “There were the flames, and bits of metal all around. The secretary picked up one of the pieces of metal. I was telling him he shouldn’t be interfering with a crime scene when he looked at some inscription on it and said, ‘American Airlines.’” According to Rumsfeld, a person who’d seen the attack on the Pentagon informs him a plane had flown into it. Rumsfeld later recalls: “I saw people on the grass, and we just, we tried to put them in stretchers and then move them out across the grass towards the road and lifted them over a jersey wall so the people on that side could stick them into the ambulances. I was out there for a while, and then people started gathering, and we were able to get other people to do that, to hold IVs for people. There were people lying on the grass with clothes blown off and burns all over them.” [Parade Magazine, 10/12/2001; Cockburn, 2007, pp. 1-2] Versions of this story will appear elsewhere. [Star-Tribune (Minneapolis), 9/12/2001; Larry King Live, 12/5/2001; ABC News, 9/11/2002; Vanity Fair, 5/9/2003] Video footage confirms that Rumsfeld helps carry a stretcher at the crash scene. [CNN, 8/17/2002] One report will even describe him pulling budget analyst Paul Gonzales to safety from the burning wreckage. [Daily Telegraph, 9/16/2001] However, Gonzales later offers his own detailed recollections of pulling other people to safety, which fail to involve Rumsfeld in any way. [Washington Post, 3/11/2002] Assistant Secretary of Defense for Public Affairs Victoria Clarke will say Rumsfeld is gone from the building for “about half an hour.” [WBZ Radio 1030 (Boston), 9/15/2001] A Pentagon spokesperson has Rumsfeld helping at the crash site for “15 minutes or so.” [Reuters, 9/11/2001] Another account will claim he loads the wounded onto stretchers for 15 minutes. [Scripps Howard News Service, 9/11/2001] However, considering the time it would have taken to walk to the crash site—each side of the enormous Pentagon is the length of three football fields—journalist Andrew Cockburn later concludes that Rumsfeld could only have been at the crash scene for a brief period. [Cockburn, 2007, pp. 3] Rumsfeld reportedly heads back into the Pentagon at the urging of a security agent, though in an interview soon after 9/11 he will claim the decision to go back inside was his own, saying, “I decided I should be in [the building] figuring out what to do, because your brain begins to connect things, and there were enough people there to worry about that.” [Parade Magazine, 10/12/2001; Washington Post, 1/27/2002] He tells the 9/11 Commission, “I was back in the Pentagon with a crisis action team shortly before or after 10:00 a.m.” (see (10:00 a.m.-10:30 a.m.) September 11, 2001). [9/11 Commission, 3/23/2004] While Rumsfeld is at the crash scene, others are frantically trying to get in touch with him but are unable to do so (see (9:38 a.m.-10:00 a.m.) September 11, 2001).

Entity Tags: Pentagon, Victoria (“Torie”) Clarke, Aubrey Davis, Paul Gonzales, Donald Rumsfeld

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Pentagon on fire.The Pentagon on fire. [Source: Press Association]Television news reports describe an explosion and fire occurring at the Pentagon, but do not specify that a plane hit it:
bullet Two seconds after 9:39 a.m., reporter Jim Miklaszewski states on NBC News: “I don’t want to alarm anybody right now, but apparently, there—it felt, just a few moments ago, like there was an explosion of some kind here at the Pentagon. We’re on the E-ring of the Pentagon. We have a window that faces out toward the Potomac, toward Kennedy Center. We haven’t been able to see or—or hear anything after the initial blast. I just stepped out in the hallway. Security guards were herding people out of the building, and I saw just a moment ago as I looked outside, a number of construction workers who have been working here, have taken flight. They’re running as far away from the building as they can right now. I—I hear no sirens going off in the building; I see no smoke, but the building shook for just a couple of seconds. The windows rattled and security personnel are doing what they can momentarily to clear this part of the building. Again, I have no idea whether it was part of the construction work, whether it was an accident or what is going on. We’re going to try to find those details and get them to you as soon as possible. But interestingly enough, one intelligence official here in the building said when he saw what appeared to be the coordinating attack on the World Trade Center, his advice was to stay away from the outside of the building today just in case.” [NBC, 9/11/2001]
bullet At 9:40, CNN coverage includes a banner stating, “Reports of fire at Pentagon.” [CNN, 9/11/2001] Three minutes later, CNN producer Chris Plant reports from the Pentagon: “It’s impossible for me to say… exactly what caused this. I did not hear an explosion but there is certainly a very, very significant fire in this enormous office building.” [CNN, 9/11/2001]
bullet At 9:42, ABC News reports smoke coming from somewhere behind the Old Executive Office Building, next to the White House. Two minutes later it reports a “fire confirmed at the Pentagon.” [ABC News, 9/11/2001]
bullet At 9:43, CBS News reports “smoke pouring out of the Pentagon,” but adds, “We don’t know whether this is the result of a bomb or whether it is yet another aircraft that has targeted a symbol of the United States’ power.” [CBS, 9/11/2001]
However, no media outlets record video footage of the Pentagon crash, and the cause of the explosion remains unknown for some minutes afterward. The Associated Press is apparently the first source to report that a plane hit the Pentagon (see 9:43 a.m.-9:53 a.m. September 11, 2001).

Entity Tags: Pentagon, Jim Miklaszewski

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The NORAD representative on the air threat conference call reports that NORAD has yet to give an assessment for the crisis that is taking place and adds that General Ralph Eberhart, the commander of NORAD, has not yet declared the situation an air defense emergency. [US Department of Defense, 9/11/2001] The National Military Command Center (NMCC) at the Pentagon has just started an air threat conference call in response to the terrorist attacks (see 9:37 a.m.-9:39 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 37] A NORAD representative, in their first communication over the conference call, states: “No assessment has been given for this event at this point. No assessment for the overall air situation has been given at this point.” The representative adds that “CINC NORAD”—meaning Eberhart, the commander in chief of NORAD—“is not declaring [an] air defense emergency at this point.” [US Department of Defense, 9/11/2001] An “air defense emergency” is defined by the US government as an “emergency condition which exists when attack upon the continental United States, Alaska, Canada, or US installations in Greenland by hostile aircraft or missiles is considered probable, is imminent, or is taking place.” [US Government, 7/1/2003] British online publication The Register will later comment that this definition “sums up the tragic events of [September 11] fairly well.” The declaration of an air defense emergency, according to The Register, “invokes a regulatory scheme known as Security Control of Air Traffic and Air Navigation Aids (SCATANA).” [Register, 9/17/2001] SCATANA is a procedure, developed in the 1960s, that was originally intended to clear the airspace above the US in the event of a confirmed warning of a nuclear attack by the Soviet Union. [Schwartz, 1998; Bulletin of the Atomic Scientists, 11/2001] Eberhart will order a limited version of it later in the day, apparently around 11:00 a.m. (see (11:00 a.m.) September 11, 2001). [Aviation Week and Space Technology, 6/3/2002; 9/11 Commission, 6/17/2004] Eberhart was at NORAD headquarters at Peterson Air Force Base, Colorado, when the attacks began, but at some point headed out to the NORAD operations center in Cheyenne Mountain (see (Between 9:35 a.m. and 10:35 a.m.) September 11, 2001). [9/11 Commission, 3/1/2004 pdf file; Colorado Springs Gazette, 6/16/2006; Denver Post, 7/28/2006]

Entity Tags: Ralph Eberhart, North American Aerospace Defense Command

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Royce Lamberth, head of the FISA court which grants warrants for intelligence cases, grants five warrantless surveillance requests minutes after the Pentagon attack. Lamberth will later report being stuck in a carpool lane near the Pentagon when it is hit. With his car enveloped in smoke, he calls US marshals to help him get to his office. Lamberth will later say that by the time officers reached him, “I had approved five FISA coverages [warrants] on my cellphone.” [Associated Press, 6/24/2007] Presumably this represents the start of a flurry of surveillance activity in response to the 9/11 attacks, but it is not known who was to be monitored or how their names were learned and acted on so quickly.

Entity Tags: Royce Lamberth

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Johnstown-Cambria County Airport.Johnstown-Cambria County Airport. [Source: JMSA Today]At some time shortly before 10 a.m.—as early as 9:40 a.m. according to one report—air traffic manager Dennis Fritz, in the control tower at Johnstown-Cambria County Airport, 70 miles east of Pittsburgh, receives a call from Cleveland Air Traffic Control reporting a large, suspicious aircraft about 20 miles south of them, descending below six thousand feet. Despite the clear day, Fritz and his colleagues can see no plane approaching through binoculars. Soon afterwards, in response to another call from Cleveland, Fritz orders trainees and custodial staff to evacuate the tower, yet he is still unable to see any plane approaching. Less than a minute later, though, Cleveland calls a third time, saying to disregard the evacuation: The plane has turned south and they have lost radar contact with it. [Pittsburgh Post-Gazette, 9/12/2001; Knight Ridder, 9/13/2001; Pittsburgh Post-Gazette, 10/28/2001; Longman, 2002, pp. 197] Wells Morrison is the agent in charge of the FBI’s Mon Valley Resident Agency, a satellite of its Pittsburgh field office. He too receives a phone call informing him of this flight, though he doesn’t say whom it is from. He contacts the Johnstown FBI office and instructs its agents to head to the Johnstown Airport. [Kashurba, 2002, pp. 109-110] Flight 93 crashes around 10:03 a.m. or soon thereafter (see (10:03 a.m.-10:10 a.m.) September 11, 2001), going down in a field just 14 miles south of Johnstown. [Washington Post, 9/13/2001]

Entity Tags: Dennis Fritz, Wells Morrison

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Cleveland Center notifies the FAA’s Great Lakes Regional Operations Center about the screams and statements it heard from an unknown origin, but that are believed to have come from Flight 93. These transmissions were heard between 9:28 and 9:39 (see (9:28 a.m.) September 11, 2001, (9:32 a.m.) September 11, 2001 and (9:39 a.m.) September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file] The FAA’s Herndon Command Center and Washington headquarters were alerted to Flight 93 several minutes earlier (see 9:34 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 39]

Entity Tags: Cleveland Air Route Traffic Control Center, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Initial firefighting efforts after the attack on the Pentagon.Initial firefighting efforts after the attack on the Pentagon. [Source: US Department of Defense] (click image to enlarge)Numerous area firefighters and other emergency workers promptly learn of the Pentagon crash and are able to arrive at the crash scene within 5 or 6 minutes of the attack. These responders include members of the Arlington County Fire Department (ACFD) and the Fort Myer Fire Department, plus units belonging to the Fire and Rescue Department of the Metropolitan Washington Airports Authority (MWAA). [Goldberg et al., 2007, pp. 66] ACFD’s training officer, Captain Chuck Gibbs, reaches the crash site within 3 minutes of the attack, followed a minute later by Battalion Chief Bob Cornwell, who assumes initial incident command responsibilities. ACFD Captain Edward Blunt arrives at 9:42 and establishes Emergency Medical Services control. ACFD Truck 105 is the first unit to arrive, reaching the scene at 9:41. [US Department of Health and Human Services, 7/2002, pp. A5-A6 and 1-1 pdf file] A minute after it, Rescue Engines 161 and 162 of the Fort Myer Fire Department arrive, followed by a reserve pumper, Engine 163. [Goldberg et al., 2007, pp. 68] MWAA fire and medical units, and the first contingent of the FBI’s National Capital Response Squad, also arrive within 5 minutes of the crash. By 10:00 a.m., most of the ACFD duty shift will be engaged at the Pentagon. [US Department of Health and Human Services, 7/2002, pp. A7 pdf file] Federal, state, and local civilian police officers also arrive within minutes of the attack. [Goldberg et al., 2007, pp. 161] Most Arlington County Police Department officers will have reached the scene within 3 hours. [US Department of Health and Human Services, 7/2002, pp. C6 pdf file] Several factors have contributed to the prompt emergency response:
bullet The Arlington County Emergency Communications Center (ECC), which is the focal point of all police and fire 911 calls for the county, received several calls from emergency workers who saw the low-flying plane approaching the Pentagon (see (9:36 a.m.-9:39 a.m.) September 11, 2001). [Goldberg et al., 2007, pp. 66]
bullet Some fire and rescue units responded after hearing the radio message of Fire Captain Steve McCoy, reporting the crash. [US Department of Health and Human Services, 7/2002, pp. A4 pdf file]
bullet Numerous emergency units were already on the road near the Pentagon, and were able to quickly respond, after being called out to an apartment fire that was found to have already gone out (see (Shortly Before 9:37 a.m.) September 11, 2001). [Fire Engineering, 11/2002]
bullet And MWAA firefighters were already responding to a car crash at nearby Reagan National Airport, had heard the sound of the crash, and saw the resulting smoke rising into the air (see (9:20 a.m.-9:42 a.m.) September 11, 2001). [Goldberg et al., 2007, pp. 69-70]

Entity Tags: Chuck Gibbs, Arlington County Fire Department, National Capital Response Squad, Bob Cornwell, Fort Myer Fire Department, Edward Blunt, Metropolitan Washington Airports Authority

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The commander of the District of Columbia Air National Guard (DCANG) at Andrews Air Force Base, near Washington, finally heads across the base to the headquarters of the 121st Fighter Squadron, which is part of the DCANG, and joins his officers in responding to the terrorist attacks. [Washington Post, 4/8/2002; Vogel, 2007, pp. 445-446]
Squadron Leaders Not yet Gone 'Into Action' - Brigadier General David Wherley, the commander of the 113th Wing of the DC Air National Guard, is in his office at Andrews. He has already given his officers the go-ahead to use the unit’s missiles, so they can be unloaded from storage and put onto fighter jets (see (Shortly After 9:33 a.m.) September 11, 2001). [Spencer, 2008, pp. 156-157, 184] However, according to Captain Brandon Rasmussen, one of the DCANG pilots, it is only after the Pentagon is hit that “the squadron leadership went into action.” [Rasmussen, 9/18/2003]
Wherley Runs across Base - The Washington Post will report that Wherley’s “first inkling that the attacks would go beyond New York was when one of his officers, whose husband worked at the Pentagon, saw on television that the building had been hit and began shrieking.” After briefly comforting the woman, Wherley dashes from his office and runs several hundred yards across the base to the headquarters of the 121st Fighter Squadron.
Wherley Doesn't Want Jets Launched Yet - Unlike other Air National Guard units, the DCANG reports to the president, rather than a state governor. [Washington Post, 4/8/2002; Vogel, 2007, pp. 445] Furthermore, since the Secret Service provides protection to the president, who is the commander in chief of the US military, it has some authority over the military, including the DCANG. [Spencer, 2008, pp. 123] DCANG squadron officers have already heard from their Secret Service contacts, who have asked them about getting fighters launched (see (Shortly After 9:35 a.m.) September 11, 2001). [Filson, 2003, pp. 78] But after arriving at the 121st FS headquarters, Wherley says he wants more explicit authorization before launching aircraft. He tells the squadron officers: “We have to get instructions. We can’t just fly off half-cocked.” [Washington Post, 4/8/2002; Vogel, 2007, pp. 445-446]
Takes over Call from White House - At the operations desk, Major Daniel Caine has recently been called by a Secret Service agent at the White House Joint Operations Center, who is requesting armed fighter jets over Washington. After Wherley has arrived at the 121st FS headquarters, Caine passes the phone to him, telling the caller, “Here’s my boss.” Caine then says, “I’m going to fly.” [Filson, 2003, pp. 78; 9/11 Commission, 3/8/2004 pdf file; 9/11 Commission, 3/11/2004 pdf file] Despite his responsibilities as the unit’s supervisor of flying, Caine has decided to get airborne himself, and heads off to join the other pilots preparing to take off from Andrews. [Filson, 2003, pp. 76; Spencer, 2008, pp. 184] Wherley will talk over the phone with the Secret Service, and try to obtain instructions for the launching of his fighter jets (see (Shortly After 9:40 a.m.) September 11, 2001, (9:45 a.m.) September 11, 2001, (10:15 a.m.) September 11, 2001, and (Between 10:16 a.m. and 10:35 a.m.) September 11, 2001). [9/11 Commission, 8/28/2003; Spencer, 2008, pp. 184-185, 218]

Entity Tags: David Wherley, Daniel Caine, District of Columbia Air National Guard, Brandon Rasmussen, 121st Fighter Squadron

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Newark, New Jersey, air traffic controller Bob Varcadipane is talking on the phone with the FAA Command Center. He is told that the Command Center is still suspicious of at least ten planes for one reason or another, all possible hijackings. [MSNBC, 9/11/2002]

Entity Tags: Federal Aviation Administration, Bob Varcadipane

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Command Center in Herndon, Virginia, provides updates to FAA headquarters in Washington, DC, about the problems with Flight 93. At 9:41 a.m., John White, a manager at the Command Center, is talking to Doug Davis, the special assistant for technical operations in air traffic services at FAA headquarters. White says that Flight 93 has reversed course from its intended flight path (see (9:36 a.m.) September 11, 2001), its transponder signal has been lost (see (9:40 a.m.) September 11, 2001), and it is now descending and heading east. From 9:42 a.m., one of the Command Center managers (exactly who is unstated) gives the headquarters several updates on Flight 93’s progress and location. At 9:46 a.m., White tells Jeff Griffith, the FAA’s deputy director of air traffic, that Flight 93 is “29 minutes out of Washington, DC, and tracking toward us.” Two minutes later, in another conversation with Griffith, White confirms that Flight 93 has reversed course and is heading toward Washington. [Federal Aviation Administration, 10/21/2002; 9/11 Commission, 8/26/2004, pp. 43-44]

Entity Tags: Doug Davis, Federal Aviation Administration, Jeff Griffith, John White

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Brigadier General David Wherley, the commander of the District of Columbia Air National Guard (DCANG), speaks to a Secret Service agent over the phone, but declines the agent’s request to launch DCANG fighter jets without first receiving an order to do so from someone more senior. [Spencer, 2008, pp. 184]
Wherley Takes over Call - Wherley has just arrived at the headquarters of the DCANG’s 121st Fighter Squadron at Andrews Air Force Base, near Washington (see (Shortly After 9:39 a.m.) September 11, 2001). At the operations desk there, Major Daniel Caine passed Wherley a phone he was talking over, before heading off to prepare to get airborne. [Filson, 2003, pp. 78; Vogel, 2007, pp. 445]
Caller Wants Jets over Washington - Wherley finds that the caller Caine was speaking with is from the Secret Service. They want the DCANG to put up a combat air patrol (CAP) over Washington. But, according to author Lynn Spencer: “Wherley knows that there has never been a CAP anywhere over this country, much less over Washington. Such a request—coming from someone not even in the military—is unheard of.” Wherley understands the power of the Secret Service, and knows that with its responsibility to protect the president it clearly has some authority over other agencies, including the military. “But still, such an order from a Secret Service agent seems rather far-reaching.” He therefore tells the caller, “I would feel more comfortable receiving such an order from someone higher in the chain of command, preferably in the military.”
Wherley Told to Call 'Operations Center' - According to Spencer, the agent gives Wherley “a phone number and tells him to call over to the White House Operations Center, where Vice President [Dick] Cheney has been ushered.” [Spencer, 2008, pp. 184] Presumably the “Operations Center” is the Presidential Emergency Operations Center (PEOC) below the White House, where Cheney is evacuated to by his Secret Service agents (see (Shortly After 9:03 a.m.) September 11, 2001). [ABC News, 9/14/2002; 9/11 Commission, 7/24/2004, pp. 39-40] However, other accounts, including Wherley’s interview with the 9/11 Commission, will state that Wherley subsequently calls someone at the Secret Service’s White House Joint Operations Center (JOC), not the PEOC (see (9:45 a.m.) September 11, 2001). [Filson, 2003, pp. 79; 9/11 Commission, 8/28/2003] (Wherley’s current call is also with an agent at the JOC. [9/11 Commission, 3/8/2004 pdf file; 9/11 Commission, 3/11/2004 pdf file] )

Entity Tags: District of Columbia Air National Guard, David Wherley, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Anna Perez.Anna Perez. [Source: Paul Drinkwater / NBC Universal]Government officials in the Presidential Emergency Operations Center (PEOC) below the White House are frustrated at technical problems they have with the televisions in the center, which mean they are unable to get audio from both the TV broadcast channels and the videoconferencing system at the same time. [White House, 11/1/2001; Newsweek, 12/30/2001] Two large television screens are built into a wall of the PEOC conference room, and, according to journalist and author Stephen Hayes, for most of the day one of them is tuned to CNN and the other to the Fox News Channel. Hayes will write, “Watching the uninterrupted news coverage not only provided new and timely information; it also allowed officials in the shelter [i.e. the PEOC] to understand, as they designed their public response, what exactly the American people were seeing.” [Hayes, 2007, pp. 337, 342]
Officials Have Problems with Television and Video Conference Audio - But, National Security Adviser Condoleezza Rice will later recall, the “only frustration” among those in the PEOC is “that we kept having trouble getting the TV to work.… [W]e were having trouble with the, some of the video link.” Therefore, “if you were trying to do the video conference, you had trouble doing TV.” [White House, 11/1/2001] The “video conference” Rice refers to is presumably the White House video teleconference being conducted by counterterrorism chief Richard Clarke (see (9:10 a.m.) September 11, 2001 and 9:25 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 36] Anna Perez, Rice’s communications counselor, will add, “[Y]ou couldn’t do the SVTS [secure video teleconference system] at the same time you could do the CNN.” [White House, 11/1/2001] Eric Edelman, a member of Vice President Dick Cheney’s staff, will recall: “[T]he video conference that Dick Clarke was chairing was going on.… [W]e could see that, so that was on the screen, we could follow that. Not always with audio… sometimes with audio, sometimes not.” [White House, 10/25/2001] According to Hayes, however, the problem is in fact that “[a]lthough the two televisions on the wall could be tuned to different channels, they could get audio from only one.” Consequently, “On several occasions, the officials could see notices of ‘breaking news’ without being able to hear the details of those updates.” [Hayes, 2007, pp. 342]
'Everybody' in PEOC Frustrated by TV Problem - Rice will recall that the problem with the televisions is “kind of frustrating to everybody.” [White House, 11/1/2001] One unnamed official will recall that Cheney, who is in the PEOC for much of the day, is “cranked up” about the problem and repeatedly demands that it be fixed. [Hayes, 2007, pp. 342] Mary Matalin, a counselor to Cheney, will recall, “You can have sound on one or the other [i.e. the TV broadcasts or the video teleconference], and [Cheney] found that technically imperfect.” [CNN, 9/11/2002; CNN, 9/14/2002] According to Newsweek, this is the only thing that causes Cheney’s composure to break and leads to him showing any irritation while he is in the PEOC. [Newsweek, 12/30/2001]
Accounts Conflict over Whether Problem Is Fixed - It is unclear whether this technical problem with the televisions gets fixed. According to Perez, PEOC personnel are able to fix it. “It took them a little while, but they did get it together. They got it right,” she will say. [White House, 11/1/2001] But according to Hayes, the problem remains unfixed. [Hayes, 2007, pp. 342] Clarke will later give a different account of the problem with getting audio from television broadcasts and the video conference simultaneously. He will write that when he goes down to the PEOC sometime around midday (see (Shortly Before 12:30 p.m.) September 11, 2001), Army Major Mike Fenzel complains to him, “I can’t hear the crisis conference because Mrs. Cheney [Lynne Cheney, the wife of the vice president] keeps turning down the volume on you so she can hear CNN.” [Clarke, 2004, pp. 18]

Entity Tags: Lynne Cheney, Anna Perez, Condoleezza Rice, Richard A. Clarke, Eric Edelman, Presidential Emergency Operation Center, Mike Fenzel, Mary Matalin, Richard (“Dick”) Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Laura Bush with Senators Edward Kennedy and Judd Gregg.Laura Bush with Senators Edward Kennedy and Judd Gregg. [Source: CNN]First Lady Laura Bush, Senator Edward Kennedy (D-MA), and Senator Judd Gregg (R-NH) appear before reporters and television cameras to announce that a planned Senate education committee hearing has been postponed, and to comment on the terrorist attacks in New York. [Associated Press, 9/11/2001; CNN, 9/11/2001; Bush, 2010, pp. 199] Bush was scheduled to testify before the Senate Committee on Health, Education, Labor, and Pensions, which Kennedy chairs, at 10:00 a.m. [USA Today, 9/10/2001; CNN, 9/12/2001] She now goes with Kennedy and Gregg to the Caucus Room in the Russell Senate Office Building, to tell reporters there that the hearing has been called off. [Time, 12/31/2001; Bush, 2010, pp. 199] The beginning of their appearance is shown live on CNN.
Hearing Has Been Postponed, Not Canceled - Kennedy starts by emphasizing that today’s hearing has been postponed, rather than canceled, and then says, “We are not going to see the business of America deferred because of terrorism, whether it’s in education or another area of public policy.” [Associated Press, 9/11/2001; CNN, 9/11/2001; CNN, 9/11/2001]
First Lady Becomes 'Comforter in Chief' - After Kennedy asks her if she would like to say anything, Bush says to the reporters: “Our hearts and our prayers go out to the victims of this act of terrorism and… our support goes to the rescue workers. And all of our prayers are with everyone there right now.” Then, as she and the senators turn to leave, Laurence McQuillan of USA Today says to her: “Children are kind of struck by all this. Is there a message you could tell to the nation’s…” Before he can finish the sentence, Bush replies, “Parents need to reassure their children everywhere in our country that they’re safe.” [CNN, 9/11/2002; Gerhart, 2004, pp. 163; Bush, 2010, pp. 199] With these words, journalist and author Ronald Kessler will later write, Bush “became the comforter in chief, calmly reassuring the nation and dispensing advice on how parents should deal with the tragedy.” [Kessler, 2006, pp. 136] Noelia Rodriguez, the first lady’s press secretary, will later comment that Bush’s response to McQuillan is “what people remember her for that day.” [National Journal, 8/31/2002] As Bush, Kennedy, and Gregg are leaving the room, Bush’s advance man will receive a call informing him of the attack at the Pentagon (see (9:45 a.m.-9:50 a.m.) September 11, 2001). [Bush, 2010, pp. 200]

Entity Tags: Judd Gregg, Larry McQuillan, Edward M. (“Ted”) Kennedy, Laura Bush, Noelia Rodriguez

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bill Keaton.Bill Keaton. [Source: Kevin Niedermier]Cleveland Center air traffic controller Bill Keaton is responsible for guiding high-altitude flights in the airspace where Flight 93 turned off its transponder (see (9:40 a.m.) September 11, 2001). After its transponder goes off, he follows Flight 93 on his radar scope as it travels across his sector, headed toward Washington, DC, and is instructed not to let any other aircraft come within 20 miles of it. Because its transponder is off, Keaton cannot tell the plane’s altitude. He sees it disappear from his scope at the time it crashes. [USA Today, 8/11/2002; Cleveland Free Times, 9/6/2006]

Entity Tags: Bill Keaton

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The ‘white jet’ seen circling above the White House and Capitol. The ‘white jet’ seen circling above the White House and Capitol. [Source: Discovery Channel]Several television networks interrupt their coverage of events in New York to report that a mysterious white aircraft is circling over the White House and the Capitol.
bullet At 9:41 a.m., Peter Jennings of ABC News reports that “there is a plane circling the White House at the moment. And they’re clearing the grounds there.… And this plane circling the White House adds to the trauma that people are feeling today, but we have no idea precisely what the means.” [ABC News, 9/11/2001]
bullet At 9:52 a.m., CNN correspondent John King, who is standing about 200 yards from the White House, says: “About 10 minutes ago, there was a white jet circling overhead. Now, you generally don’t see planes in the area over the White House. That is restricted air space. No reason to believe that this jet was there for any nefarious purposes, but the Secret Service was very concerned, pointing up at the jet in the sky. It is out of sight now, best we can tell.” [CNN, 9/11/2001] Another CNN correspondent, Kate Snow, also reports seeing a plane at around this time, “circling over the Capitol.” She says: “Now whether that may have been an Air Force plane, it’s unclear. But that seemed to be the reason, according to security guards that I talked with, towards the evacuation of the Capitol.” [CNN, 9/11/2001] (The Capitol is reportedly evacuated at 9:48 a.m. (see 9:48 a.m. September 11, 2001). [Fox News, 9/11/2003] )
bullet At 9:55 a.m., NBC News turns to a live report from its correspondent Bob Kur, who recalls: “And in the most surreal of this morning’s scenes here at the White House, a white plane, a very big jet, was flying an unusual pattern near the White House over Lafayette Park, very slowly. It made one circle and then we have not seen it since. There was a lot of concern about what that plane might be. But, again, it’s only speculation, but most people say that since flights have been cleared from US air space, and it was a totally white plane, looked unusual to all of us, that it was a government plane of some kind.” [NBC 4, 9/11/2001]
A CNN comparison between video footage of this plane and an official Air Force photograph will suggest it is an E-4B. This is a militarized version of a Boeing 747 that is used as a flying command post. An E-4B has in fact just been launched from Andrews Air Force Base, just outside Washington, DC (see (9:27 a.m.) September 11, 2001), so this could plausibly be the same plane as is witnessed by the reporters. Two government sources familiar with the incident will later tell CNN the plane was a military aircraft, but that its details are classified. Even by 2007, the Pentagon, FAA, and Secret Service will have offered no public explanation for this plane over the White House. [Verton, 2003, pp. 143-144; CNN, 9/12/2007] In 2009, John Farmer, the former senior counsel to the 9/11 Commission, will claim that this “mystery plane” is an E-4B with the call sign “Venus 77” that takes off from Andrews Air Force Base at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Farmer, 2009, pp. 206-207, 372]

Entity Tags: Bob Kur, Kate Snow, John Farmer, E-4B National Airborne Operations Center, John King, Peter Jennings

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Greg Callahan.Greg Callahan. [Source: NBC News]Newark, New Jersey, flight controller Greg Callahan is talking on the phone to an FBI agent. The agent says about Flight 93: “We suspect that this aircraft has now been taken over by hostile forces.” The agent describes the sharp turn it has made over eastern Ohio and that it is now heading back over southwestern Pennsylvania. Callahan says he could tell the plane is on a course for Washington. [MSNBC, 9/11/2002] The FBI has been in contact with Deena Burnett and informed of what her husband, Flight 93 passenger Tom Burnett, has been saying since at least 9:34 a.m. (see 9:34 a.m. September 11, 2001) [Longman, 2002, pp. 110] It is unclear where in the chain of command details of these Flight 93 calls reach, and the 9/11 Commission has not clarified the issue of what the FBI knew and when.

Entity Tags: Tom Burnett, Federal Bureau of Investigation, Deena Burnett, Greg Callahan

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Delta Air Lines operations control center in Atlanta, Georgia.The Delta Air Lines operations control center in Atlanta, Georgia. [Source: Public domain]Delta Air Lines instructs one of its aircraft, Flight 1989, to land at Cleveland Hopkins Airport, but the FAA’s Cleveland Center, which is handling the aircraft, is not notified of this. [USA Today, 8/13/2002; Associated Press, 8/15/2002]
Pilots Instructed to Land - The pilots of Delta 1989 receive an ACARS text message from their airline’s dispatch office in Atlanta, Georgia, instructing them to “Land immediately in Cleveland.” [Spencer, 2008, pp. 167] According to USA Today, “Since early reports that a bomb, then hijackers, might be aboard” Delta 1989, Delta Air Lines’ headquarters in Atlanta has been tracking the flight, and receiving reports on it every five minutes. [USA Today, 8/13/2002] The plane’s pilot, Captain Paul Werner, quickly types a response to the message, “ok.” But, a couple of minutes later, he receives another ACARS message from the airline. It says: “Confirm landing in Cleveland. Use correct phraseology.” Werner and First Officer David Dunlap are puzzled. According to author Lynn Spencer: “There’s such a thing as correct phraseology on the radio, but there is no such thing when typing back and forth with dispatch on ACARS. Those messages are usually casual.” Werner carefully types a response: “Roger. Affirmative. Delta 1989 is diverting to Cleveland.” He calls the Cleveland Center at 9:44 a.m. and requests a diversion to Cleveland Airport. [Spencer, 2008, pp. 167-168; USA Today, 9/11/2008]
Cleveland Center Not Informed - About 15 minutes earlier, Cleveland Center heard the sounds from Flight 93 as it was being hijacked, but initially thought these came from Delta 1989, and mistakenly believed the Delta flight was being taken over (see (9:28 a.m.-9:33 a.m.) September 11, 2001). [USA Today, 8/13/2002] But the Delta pilots’ normal responses to radio transmissions soon led air traffic controller John Werth, who is handling Delta 1989, to conclude that this aircraft was fine. [USA Today, 9/11/2008] However, controllers at the Cleveland Center are unaware that Delta Air Lines has instructed Flight 1989 to land, and so Werner’s request for a change of course will make them suspicious of it again (see (Shortly After 9:44 a.m.) September 11, 2001). [USA Today, 8/13/2002]

Entity Tags: David Dunlap, Delta Airlines, Cleveland Air Route Traffic Control Center, Paul Werner

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A US Park Police helicopter that is responding to the attack on the Pentagon and flying above the building transmits a live video feed of the crash scene to the FBI and other agencies, providing them with instant information about the extent of the damage and destruction at the Pentagon. [US Congress. House, 9/11/2002; National Park Service, 9/21/2002] The helicopter, which has the call sign “Eagle I,” is one of two helicopters belonging to the Park Police Aviation Unit that arrived at the Pentagon minutes after the attack there (see Shortly After 9:37 a.m. September 11, 2001). [Rotor and Wing, 11/2001] It has microwave “downlink” capability, which enables its crew to fly over a particular location and transmit instantaneous video images to the Park Police chief’s command post and other locations.
FBI Requests Video of Crash Scene - Shortly after Eagle I arrives over the Pentagon, the crew receives a request from the FBI to send it information using the downlink on their helicopter’s video camera. [McDonnell, 2004, pp. 22 pdf file] According to Sergeant Ronald Galey, the pilot of Eagle I, the FBI arrives on the scene “within 10 minutes or 15 minutes” of his helicopter reaching the Pentagon. Galey will later recall: “We heard from them immediately: ‘Start your downlink, we want to capture everything that we can.’” [US Naval Historical Center, 11/20/2001] The downlink capability then enables the crew of Eagle I “to transmit real-time images and information to people who needed them to make decisions,” according to the National Park Service’s account of 9/11. As well as the FBI, the images are sent to the Secret Service, the Washington, DC, Metropolitan Police, and Park Police headquarters. Eagle I spends “the next four or five hours flying overhead and transmitting video images to the FBI.” [National Park Service, 9/21/2002; McDonnell, 2004, pp. 23 pdf file]
Fire Department Chief Goes Up in Helicopter - The Park Police’s two Bell 412 helicopters are packed with sophisticated equipment. As well as the microwave downlink, they have an infrared heat detection system known as FLIR (forward looking infrared). When the Arlington County Fire Department later has difficulty getting its equipment to the proper locations to fight the fires in the Pentagon, its chief will be taken up in Eagle I and flown low over the building. The infrared imagery will help him locate the fires under the roof so he can better position his firefighting crews and equipment. [National Park Service, 1/17/2002; Rotor and Wing, 2/2002; McDonnell, 2004, pp. 23-24 pdf file]

Entity Tags: Arlington County Fire Department, United States Park Police, Metropolitan Police Department of the District of Columbia, Ronald A. Galey, US Secret Service, Federal Bureau of Investigation

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John Keane.John Keane. [Source: US Army]The Army’s Crisis Action Team (CAT) at the Pentagon is “formally stood up” and its members respond to the terrorist attacks. [Rossow, 2003, pp. 66; Goldberg et al., 2007, pp. 135; St. Louis Jewish Light, 9/8/2011] Lieutenant Colonel Kevin Stramara activated the CAT after the second hijacked aircraft crashed into the World Trade Center, at 9:03 a.m., on the orders of Major General Peter Chiarelli, the Army’s director of operations, readiness, and mobilization (see (Shortly After 9:03 a.m.) September 11, 2001). [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 96-97] Chiarelli’s intention was, he said, “to respond to the contingency in New York if requested by state and local officials.” [Goldberg et al., 2007, pp. 134] The CAT is now “formally stood up,” according to author Robert Rossow, although exactly what this means is unstated.
Senior Officials Come to Operations Center - When the CAT is activated, its members assemble in the Army Operations Center (AOC) in the basement of the Pentagon. [Rossow, 2003, pp. 64, 66] Numerous senior officials now start arriving in the AOC. These include General John Keane, vice chief of staff of the Army; Brigadier General Clyde Vaughn, deputy director of operations, readiness, and mobilization; Major General Philip Kensinger, assistant deputy chief of staff for operations and plans; and Thomas White, the secretary of the Army. More senior officers come to the AOC than would usually be the case in a crisis, according to Chiarelli, “because a large portion of the Army section of the building had been destroyed” in the attack on the Pentagon. “People had been forced out of their space,” he will later say, and “were looking for some place to go.” [US Army Center of Military History, 2/5/2002; US Army Center of Military History, 2/12/2002; Goldberg et al., 2007, pp. 135; Lofgren, 2011, pp. 98-101; Fox News, 9/12/2011]
Operations Center Personnel Unaware that a Plane Hit the Pentagon - Chiarelli arrived at the AOC shortly before the Pentagon was hit (see (Shortly Before 9:37 a.m.) September 11, 2001) and, he will recall, heard a “muffled noise” when the attack occurred, at 9:37 a.m. (see 9:37 a.m. September 11, 2001). [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 98-99] Colonel Henry Huntley, who also arrived at the AOC around the time of the Pentagon attack, will recall, “Alarms started going off and there was an announcement that an explosion had gone off in the building.” [Daily American, 7/8/2008] However, those in the AOC are apparently initially unaware that a plane has hit their building. Vaughn, who witnessed the attack from the road outside the Pentagon, calls Major George Sterling, the AOC commandant, and says to him, “You know that you’ve been hit by an airplane?” Sterling responds, “Is that what happened?” Vaughn will comment that “many people… didn’t find out for some time” that the Pentagon had been hit by an airplane. [US Army Center of Military History, 2/12/2002; Rossow, 2003, pp. 15-16; Lofgren, 2011, pp. 3-4]
Support Agency Commander Unaware that the US Is under Attack - Colonel Bruce Bachus, commander of the Command and Control Support Agency, who is responsible for keeping the AOC operating, arrived at the Pentagon around the time the attack there occurred and yet he is unaware of the crisis taking place in the US when he gets to the AOC. In the AOC, Dick Mansfield, deputy director of the Command and Control Support Agency, says to him: “We’ve been hit! The CAT has been stood up!” But Bachus appears to be puzzled. Mansfield therefore asks him, “Sir, do you know what’s going on?” Bachus says no and that he had not been listening to the radio—like he usually does—while he drove to work. He says he heard a loud sound while he was in the Pentagon’s A-E Drive, and saw people shouting and running down the corridors, but he’d had no idea what was going on. Mansfield therefore has to quickly brief him on the catastrophic events of the past hour. [Rossow, 2003, pp. 9, 68]
Crisis Team Assesses How Many Army Staffers Are Missing - The “first big task” for the CAT, according to Vaughn, is “to get a count on how many people were missing on the Army staff.” Chiarelli instructs Vaughn to focus on this assignment. Vaughn then announces on the CAT floor that he wants each section “to start that process of figuring out who was missing and who was not.” “For a long time, our number one priority was locating and identifying and taking care of… our soldiers and civilians,” Vaughn will say. [US Army Center of Military History, 2/12/2002] Lieutenant Colonel Richard Kotch, who is working in the AOC this morning, will recall that those in the operations center also “assured continuity of operations after the impact [i.e. the attack on the Pentagon].” [St. Louis Jewish Light, 9/8/2011]
Intelligence Officers Give Inaccurate Reports of Hijackings - Meanwhile, after he arrives at the AOC, Chiarelli receives reports from his intelligence officers informing him, inaccurately, about additional hijacked aircraft. He is told there are “a minimum of four aircraft that were hijacked and a possibility, at one time, [of] as high as seven.” [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 99]
Operations Center Has Sophisticated Equipment - The CAT, according to Soldiers magazine, “consists of a dedicated ‘hot’ desk with classified and unclassified computers, and secure telephones for 24 separate Army staff sections.” [Soldiers, 9/2004] The AOC, where its members assemble, is equipped with state-of-the-art communications equipment and has television sets for monitoring news coverage. [Washington Post, 8/25/1995] A glassed-in balcony overlooks the main floor and four giant screens are on the wall above the computer workstations. [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 99-100]
Watch Team Regularly Communicates with Government Agencies - AOC personnel usually work around the clock to keep senior Army leaders aware of issues and events around the world. A watch team monitors the world constantly and is ready to sound the alarm if a crisis erupts somewhere. The watch team also “directs hundreds of communications daily to the FBI, the State Department, the White House command center, local law enforcement agencies, and others,” according to Soldiers magazine. The AOC is equipped with an “emergency action console,” which is a switchboard with a sophisticated communications system that allows watch team members to contact, at the touch of a button, the White House, the secretary of defense’s office, and Army commands around the world. [Washington Post, 8/25/1995; Soldiers, 9/2004] The CAT will become “a focal point for all Pentagon activities” in response to the terrorist attacks, according to Kotch. [St. Louis Jewish Light, 9/8/2011] It will continue working around the clock in the aftermath of the attacks. [US Army Center of Military History, 2/5/2002]

Entity Tags: Bruce Bachus, George Sterling, Clyde A. Vaughn, Dick Mansfield, US Army Crisis Action Team, US Department of the Army, Richard A. Kotch, Henry Huntley, Thomas E. White, John Keane, Philip R. Kensinger Jr., Peter W. Chiarelli

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bush boards Air Force One in Sarasota, Florida, waving to people below as if the day were like any other.Bush boards Air Force One in Sarasota, Florida, waving to people below as if the day were like any other. [Source: Agence France-Presse]President Bush and his entourage arrive at Sarasota-Bradenton International Airport, where Air Force One is waiting, and Bush hurriedly gets onto his plane. [BBC, 9/1/2002; 9/11 Commission, 7/24/2004, pp. 39] Bush left the Emma E. Booker Elementary School in Sarasota, Florida, at around 9:35 a.m. to be driven to Air Force One (see (9:34 a.m.) September 11, 2001). [Daily Telegraph, 12/16/2001; Bloomberg, 6/17/2004]
Limousine Stops Right by Air Force One - His limousine now speeds past the airport’s main entrance, goes north, and veers down a tiny road leading to the airport, ignoring a sign that states, “No Airport Access.” It then passes through a small, unmarked gate in a chain-link fence and races across the tarmac toward Air Force One. It swings around the plane’s tail and stops behind the left wing. [Sammon, 2002, pp. 98-99] The motorcade arrives at the airport between 9:42 a.m. and 9:45 a.m., according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 39] According to journalist and author Bill Sammon, Bush’s limousine reaches the airport at 9:43 a.m. [Sammon, 2002, pp. 99; Washington Times, 10/8/2002]
Plane's Engines Are Already Running - Colonel Mark Tillman, the pilot of Air Force One, started two of the plane’s four engines while Bush was on his way to the airport. White House chief of staff Andrew Card will later comment that he is “struck that the engines on Air Force One [are] running” when the motorcade reaches the airport, since this is “normally a protocol no-no.” [United Services Automobile Association, 9/11/2011; Politico Magazine, 9/9/2016] “Usually you don’t start the engine until the president is already on the plane,” he will say. [BBC, 9/9/2011]
President Usually Takes His Time Saying Goodbye - Normally, when his motorcade arrives at Air Force One, the president “emerges from the limo, waves to the crowd behind barricades, thanks hosts who have accompanied him, and shakes hands with the airport personnel and guests who’ve come to see him off,” Karl Rove, Bush’s senior adviser, will write. The president then “walks alone up the steps to Air Force One at a leisurely pace, stopping to wave again to the people on the tarmac.” The other people in the motorcade usually only start to get on board once he is on the plane. [Rove, 2010, pp. 252]
Bush Hurries up the Stairs onto Air Force One - Today, though, the Secret Service wants to get the president onto Air Force One as quickly as possible. [Politico Magazine, 9/9/2016] Bush therefore walks briskly up the long mobile staircase behind the left wing. [Sammon, 2002, pp. 99; Walsh, 2003, pp. 207] He is “just trucking up the stairs” without his usual “Texas swagger,” Tillman will describe. [Politico Magazine, 9/9/2016] He does find time, however, to pause at the doorway to wave to photographers before entering the plane. [St. Petersburg Times, 7/4/2004] Once he is on board, he goes to his private cabin near the front of the aircraft. A Secret Service agent tells him, “Mr. President, we need you to get seated as soon as possible.” Bush then straps himself in, ready for takeoff. [Woodward, 2002, pp. 16]
Chief of Staff Is Frustrated by the Passengers Delaying Takeoff - Meanwhile, everyone who is traveling on Air Force One apart from Bush and his senior staff boards the plane through its back stairs. But before doing so they are subjected to a strict security check (see (9:45 a.m.-9:53 a.m.) September 11, 2001). [Sammon, 2002, pp. 99; Politico Magazine, 9/9/2016] Card becomes frustrated that takeoff is being delayed due to the time it takes to get so many passengers onto the plane. [White House, 8/16/2002; St. Petersburg Times, 9/8/2002] Air Force One will take off unusually quickly once all the passengers are on board. [Rochester Review, 9/2004; Politico Magazine, 9/9/2016] It usually takes another 15 minutes after everyone has boarded for the passengers to get seated, the doors to be closed, and the engines to power up, according to Rove. [Rove, 2010, pp. 252] But today Air Force One will take off about 10 minutes after Bush’s motorcade reaches the airport, at around 9:55 a.m. (see 9:54 a.m. September 11, 2001). [Washington Post, 1/27/2002; 9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: Andrew Card, George W. Bush, Mark Tillman, US Secret Service, Karl C. Rove

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The air traffic control tower at Pittsburgh International Airport is evacuated, because of concerns that Flight 93, which is heading in the direction of the airport, could crash into it. [Federal Aviation Administration, 9/17/2001 pdf file; Pittsburgh Post-Gazette, 9/23/2001; Federal Aviation Administration, 3/21/2002, pp. 11-13 pdf file; Lancaster New Era, 11/3/2006]
Cleveland Center Notifies Pittsburgh Tower - At 9:44 a.m., an air traffic controller at the FAA’s Cleveland Center calls the Pittsburgh Airport control tower and notifies it of the loss of radio contact with Flight 93, and the loss of a secondary radar return from that aircraft (see (9:40 a.m.) September 11, 2001). The Cleveland Center controller also says Flight 93 has made an unanticipated turn (see (9:36 a.m.) September 11, 2001), and its flight path will take it close to Pittsburgh Airport, if not directly over it. [Federal Aviation Administration, 3/21/2002, pp. 11-12 pdf file] The controller at the Pittsburgh tower who answers the call, apparently Paul Delfine, begins tracking Flight 93’s primary target on radar, and calls over his operations supervisor, Mal Fuller. [Federal Aviation Administration, 9/17/2001 pdf file; Lancaster New Era, 11/3/2006]
Supervisor Orders Evacuation - Delfine points to a plane—which Fuller only later learns is Flight 93—on a radar scope. He tells Fuller it was hijacked over Cleveland, and controllers don’t know where it is heading. Fuller will later recall: “In two sweeps of the radar, I could tell it was going very fast. It was headed directly for the control tower.” Fuller is aware of the attacks on the World Trade Center and the Pentagon, and, at 9:49, gives the order, “Evacuate the facility.” [Pittsburgh Post-Gazette, 9/23/2001; Lancaster New Era, 11/3/2006] By 9:51, the facility has been evacuated. [Federal Aviation Administration, 9/17/2001 pdf file] However, one controller refuses to leave his post and remains in the tower. [Spencer, 2008, pp. 193-194]
Employees Do Not See Flight 93 Overhead - Some of the evacuated employees are so upset that they immediately head home. Others mill around in a parking lot. Fuller will later guess that Flight 93 passed directly overhead as he was heading outside, but he assumes it was too high for anyone to see it. He will recall: “We watched and watched and watched. We never saw anything.” [Lancaster New Era, 11/3/2006]
Controllers Return to Facility - Minutes after evacuating, at 9:56 a small number of tower controllers will volunteer to return to their facility. Once back inside, they find that Flight 93’s track is no longer visible on their radar screens. At 10:05 a.m., tower personnel will contact the FAA’s Herndon Command Center to explain why they evacuated. They say they did so because there had been an aircraft, thought to be Flight 93, which appeared to be on a collision course with the tower, and this aircraft allegedly had a bomb on board. [Federal Aviation Administration, 9/17/2001 pdf file; Federal Aviation Administration, 3/21/2002, pp. 12-13 pdf file] Around the time the Pittsburgh Airport control tower evacuates, while Flight 93 is heading east, NEADS battle commander Colonel Robert Marr hears that the FAA’s Cleveland Center is being evacuated (see (10:17 a.m.) September 11, 2001). [Filson, 2003, pp. 73]

Entity Tags: Paul Delfine, Pittsburgh International Airport, Cleveland Air Route Traffic Control Center, Mal Fuller

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush’s daughters Barbara and Jenna.President Bush’s daughters Barbara and Jenna. [Source: ABC News]After boarding Air Force One, President Bush is concerned about the safety of his wife and daughters. He heads directly to his private cabin near the front of the plane, and then his first act is to order his Secret Service agents to get additional protection for his twin daughters, Barbara and Jenna, who are both at university, and his wife Laura, who is on Capitol Hill (see 9:16 a.m.-9:40 a.m. September 11, 2001 and 9:41 a.m. September 11, 2001). At about 10:37 a.m., Bush will be informed that all three have successfully been moved to safe locations (see (10:37 a.m.) September 11, 2001). [New Yorker, 9/25/2001; Woodward, 2002, pp. 16; Sammon, 2002, pp. 99-100, 108]

Entity Tags: US Secret Service, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The White House mess.The White House mess. [Source: Unknown]People at the White House are ordered to go to the “mess,” the senior staff dining room. David Kuo, a special assistant to the president, and John Bridgeland, the director of the White House Domestic Policy Council, will later recall being ordered to go downstairs to the mess by armed Secret Service agents. Meanwhile, Anita McBride, the acting director of White House personnel, is instructed by members of the Secret Service to “go through West Wing offices and tell everyone to ‘get out’ and stay put” in the mess. [Kuo, 2006, pp. 185; Politico, 9/9/2011; Bridgeland, 2012, pp. 3] Mary Matalin, a counselor to Vice President Dick Cheney, will recall, “Everyone still remaining in the West Wing was shepherded to the White House mess, where we were to await further instructions.” [Carville and Matalin, 2014, pp. 138]
Mess Is a 'Tiny, Unsecure' Facility - The White House mess is an exclusive dining facility run by the US Navy, located in the basement of the West Wing, just under the Oval Office. [All Hands, 12/1/2001; National Review, 10/8/2013] Bridgeland will recall thinking “how odd it was” for White House staffers to all be evacuated to this “tiny, unsecure” facility. [Bridgeland, 2012, pp. 4] People in the mess are watching television or just waiting. [White House, 8/29/2002] Kuo will describe: “All the tables had been tossed onto their sides to make room for as many people as possible. Fifty people stood there, shocked, quiet, confused.” [Kuo, 2006, pp. 185]
People Ordered to the Mess after the Pentagon Attack - The exact time at which staffers are ordered to go to the mess is unclear. Matalin will recall being told to go there “moments” after she sees Cheney being evacuated from his office, which would be some time shortly after 9:36 a.m. (see (9:36 a.m.) September 11, 2001). [National Review, 9/8/2011; Carville and Matalin, 2014, pp. 137-138] Bridgeland and Kuo will recall being ordered to go there shortly after they learn the Pentagon has been hit, which would be some time after 9:37 a.m., when the Pentagon attack occurred (see 9:37 a.m. September 11, 2001). [Kuo, 2006, pp. 184-185; Bridgeland, 2012, pp. 3]
People in the Mess Ordered to Leave the Building - People will only spend a short time in the mess before they are told to get out of the building. The Secret Service will reportedly order them to evacuate the White House at 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Associated Press, 2001 pdf file; Washington Post, 1/27/2002] Bridgeland will describe: “[A]n alarmed police officer came into the White House mess and instructed us to leave. Another officer outside was receiving the latest communications by wire (apparently alerted that United Airlines Flight 93 was headed toward the White House or US Capitol building) and commanded us, ‘Take off your shoes and run as fast as you can.’” [Bridgeland, 2012, pp. 4] Matalin will recall that the order she hears, which is delivered “in a weirdly calm manner,” is: “Run for your lives. A plane is going to hit the White House.” [Carville and Matalin, 2014, pp. 138]

Entity Tags: Anita McBride, John Bridgeland, Mary Matalin, David Kuo, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Secret Service with automatic weapons directing people away from the White House.Secret Service with automatic weapons directing people away from the White House. [Source: Associated Press]The White House is evacuated after the Secret Service receives what the Associated Press describes as a credible threat of a terrorist attack against it. [Associated Press, 2001 pdf file; CNN, 9/11/2001; CNN, 9/12/2001] Minutes earlier, in the White House Situation Room, Secret Service Director Brian Stafford informed counterterrorism “tsar” Richard Clarke that an aircraft was heading in their direction, and said he was going to order the evacuation of the White House (see (9:37 a.m.) September 11, 2001). [Clarke, 2004, pp. 7] The Secret Service learned of this aircraft by monitoring radar and over an open line with the FAA (the “hijack net”), which enable them to receive real time information about the hijacked aircraft. The Secret Service, which has been using an air surveillance system called Tigerwall for some time (see (September 2000 and after)), tracks both American 77 and United 93 as they approach Washington and assumes the White House is a target. Secret Service agent Barbara Riggs will later say, “The Secret Service prepared to defend the facility,” although the precise nature of the preparations is unclear. [New York Times, 9/12/2001; MSNBC, 9/22/2001; Daily Telegraph, 12/16/2001; Washington Post, 1/27/2002; Associated Press, 8/21/2002; 9/11 Commission, 6/17/2004; PCCW Newsletter, 3/2006] A slow and orderly evacuation of the White House had in fact begun earlier on (see (9:20 a.m.) September 11, 2001). But now the Secret Service orders people to run so as to evacuate faster. [CNN, 9/11/2001; ABC News, 9/11/2002]

Entity Tags: Barbara Riggs, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Having earlier concluded that it was not hijacked, air traffic controllers at the FAA’s Cleveland Center again become suspicious of Delta Air Lines Flight 1989, after its pilot requests a change of course and then fails to respond to a message.
Pilot Requests Diversion - Cleveland Center controllers initially thought the sounds from Flight 93 as it was being hijacked had come from Delta 1989, but soon decided they had come from Flight 93 (see (9:28 a.m.-9:33 a.m.) September 11, 2001). [USA Today, 8/13/2002] However, without notifying the Cleveland Center, Delta Air Lines has just instructed Delta 1989 to land at Cleveland Hopkins Airport (see (9:42 a.m.) September 11, 2001). After the plane’s pilot, Captain Paul Werner, calls the Cleveland Center at 9:44 a.m., requesting an immediate diversion, controllers there become suspicious. [Spencer, 2008, pp. 167-168; USA Today, 9/11/2008]
Supervisor Reports Concerns over Teleconference - USA Today will later describe: “The Delta flight wants to land in Cleveland? And the captain’s request comes before he can know that the FAA wants every flight down. On this day, the fact that the pilot requests to be rerouted before he is ordered to land seems suspicious. Why the urgency? Controllers don’t know that Delta officials, also concerned about the flight, have ordered Werner to land in Cleveland.” After Delta 1989 makes an abrupt 30-degree turn back toward Cleveland Airport, a supervisor at the Cleveland Center announces the apparently suspicious development on an FAA teleconference.
Coded Message Confirms No Hijacking - As Delta 1989 begins its descent toward Cleveland, a Cleveland Center controller radios Werner with a coded message to check whether his plane has been hijacked. The controller says, “Delta 1989, I hear you’re ‘late’ today.” (The controller is using the code word for a hijack, which has been replaced with the word ‘late’ in subsequent accounts of this incident, for security reasons. Pilots can use this code word to alert controllers to their situation if they are unable to do so openly because hijackers are in the cockpit.) Werner reassures the controller that all is okay, saying: “Negative. Delta 1989 is not a ‘late.’”
Lack of Response Causes More Suspicion - Then, as the plane descends, it receives another message from the Cleveland Center. But Werner, who is busy, fails to respond to it. This arouses further suspicion. According to USA Today: “On the ground, controllers in Cleveland Center grow alarmed. Why didn’t he respond? Have both jets—the United [Flight 93] and the Delta flights—been hijacked?” [USA Today, 8/13/2002; Spencer, 2008, pp. 168-169]

Entity Tags: Paul Werner, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Cleveland Center receives a call from NORAD’s Northeast Air Defense Sector (NEADS), incorrectly notifying it that Delta Air Lines Flight 1989 is a confirmed hijacking. A supervisor then rushes around the center, informing all the controllers and managers of this. [9/11 Commission, 10/2/2003 pdf file; 9/11 Commission, 10/2/2003 pdf file; 9/11 Commission, 2004]
Cleveland Realized Delta 1989 Not Hijacked - At around 9:30 a.m., Cleveland Center air traffic controllers heard the sounds from Flight 93 as it was being hijacked, but initially thought these came from Delta 1989 (see (9:28 a.m.-9:33 a.m.) September 11, 2001). [USA Today, 8/13/2002] Due to the Delta pilots’ normal responses to subsequent radio transmissions, John Werth—the controller monitoring both flights—concluded that the hijacked aircraft was in fact Flight 93. [9/11 Commission, 10/1/2003 pdf file; USA Today, 9/11/2008] However, at around 9:39, the FAA’s Boston Center guessed that Delta 1989 might be hijacked and called NEADS to report the plane as a possible hijacking (see 9:39 a.m. September 11, 2001). [9/11 Commission, 2004; 9/11 Commission, 7/24/2004, pp. 28] NEADS then begins alerting FAA centers of this. [Vanity Fair, 8/1/2006]
NEADS Calls Cleveland Center - Greg Dukeman, the military operations specialist in the traffic management unit at Cleveland Center, receives a call from a female member of staff at NEADS, one of its ID technicians. He passes the call on to supervisor Kim Wernica. The caller says Delta 1989 is “a confirmed hijack.” Wernica then goes “running back and forth” around the center, informing controllers and managers of what she has been told. [North American Aerospace Defense Command, 9/11/2001; 9/11 Commission, 10/2/2003 pdf file; 9/11 Commission, 10/2/2003 pdf file; 9/11 Commission, 2004]
Controller Disputes NEADS's Information - Wernica rushes up to John Werth and tells him, “It’s the Delta, it’s the Delta!” She says a military liaison on the phone has confirmed that the Delta jet has been hijacked. Werth responds that he is pretty sure that Flight 93, not Delta 1989, has been hijacked. When Wernica returns a few moments later, Werth tells her that Delta 1989 is “fine—at least for now.” Wernica consults again on the phone and then comes back, saying, “They said it’s a confirmed hijack and a bomb threat.” Werth thinks to himself that the bomb threats had come from Flight 93 (see (9:32 a.m.) September 11, 2001 and (9:39 a.m.) September 11, 2001), and is therefore convinced the caller must be confusing the two flights. He tells Wernica, “Tell them they’re full of it!” [9/11 Commission, 10/1/2003 pdf file; USA Today, 9/11/2008]

Entity Tags: John Werth, Kim Wernica, Greg Dukeman, Northeast Air Defense Sector, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Brigadier General David Wherley, the commander of the District of Columbia Air National Guard (DCANG) at Andrews Air Force Base, near Washington, calls the Secret Service at the White House, seeking instructions from someone senior—preferably a military person—to launch his fighter jets, but the only people available are Secret Service agents. [Filson, 2003, pp. 79; Spencer, 2008, pp. 184-185]
Wherley Calls Joint Operations Center - Wherley has just spoken over the phone with a Secret Service agent. After he asked to talk to “someone higher in the chain of command, preferably in the military,” the agent gave him a number at the White House to call (see (Shortly After 9:40 a.m.) September 11, 2001). [Spencer, 2008, pp. 184] Wherley now calls the Secret Service’s White House Joint Operations Center. He will later recall making this call “while watching TV footage of employees evacuating the White House complex.” [Filson, 2003, pp. 79; 9/11 Commission, 8/28/2003] This would mean he makes it at around 9:45 a.m., when people start running from the White House, or shortly after (see (9:45 a.m.) September 11, 2001). [CNN, 9/11/2001; CNN, 9/12/2001]
Delay before Call Answered - It takes some time before anyone answers the call. [Spencer, 2008, pp. 184] According to Wherley, “the phone rings about eight times before somebody picks up.” [Filson, 2003, pp. 79] The Secret Service agent that answers is Kenneth Beauchamp. Wherley knows Beauchamp from other routine work with the DC Air National Guard. [9/11 Commission, 8/28/2003] Beauchamp had spoken to DCANG officer Major Daniel Caine earlier on and told him the Secret Service did not require help from his unit (see (Between 9:05 a.m. and 9:32 a.m.) September 11, 2001). [9/11 Commission, 3/8/2004 pdf file; Spencer, 2008, pp. 124]
Beauchamp Requests Fighters - But now Beauchamp asks Wherley to launch aircraft to protect Washington. He implores: “We want you to put a CAP [combat air patrol] up over the city. We need some fighters now.” However, Wherley is reportedly “not very comfortable taking orders from a Secret Service agent. That’s just not how things are done.” He wants to “speak to someone a little higher up the food chain,” and asks, “Is there anybody else there from the military available to talk?” [9/11 Commission, 8/28/2003; Spencer, 2008, pp. 185] But, as Wherley will later comment, “[T]hey have nobody in uniform, it was all Secret Service people and a team communicating with the president.” [Filson, 2003, pp. 79] Wherley therefore decides he will accept orders from the Secret Service, and says to Beauchamp: “Okay, then. What exactly do they want me to do?” [Spencer, 2008, pp. 185]
Wherley Wants Precise Instructions - Wherley wants specific instructions about setting up a CAP over Washington, and Secret Service agents at the White House will work hard to get these for him. He will wait until senior agent Becky Ediger comes on the line and gives him the information he needs (see (10:15 a.m.) September 11, 2001). [Filson, 2003, pp. 79; 9/11 Commission, 8/28/2003; Wall Street Journal, 3/22/2004 pdf file; Spencer, 2008, pp. 218] Wherley will reportedly receive the instructions for his pilots “within a half-hour.” [Washington Post, 4/8/2002]

Entity Tags: US Secret Service, Kenneth Beauchamp, District of Columbia Air National Guard, David Wherley

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to his own account, counterterrorism “tsar” Richard Clarke is informed that President Bush has authorized the military to shoot down threatening aircraft. Clarke had requested that this authorization be given at around 9:36 (see (Between 9:30 a.m. and 9:37 a.m.) September 11, 2001). In his 2004 book Against all Enemies he will state that he receives a response shortly after the time people begin rapidly evacuating from the White House, and while Air Force One is getting ready to take off. This would therefore be sometime between 9:45 and 9:56. He gets a phone call from the Presidential Emergency Operations Center (PEOC) below the White House, where Vice President Dick Cheney and National Security Adviser Condoleezza Rice are located. On the other end is Army Major Mike Fenzel. Fenzel tells Clarke: “Air Force One is getting ready to take off, with some press still on board. He’ll divert to an air base. Fighter escort is authorized. And… tell the Pentagon they have authority from the president to shoot down hostile aircraft, repeat, they have authority to shoot down hostile aircraft.” Clarke replies, “Roger that.” In his recollection of this call, Clarke comments, “I was amazed at the speed of the decisions coming from Cheney and, through him, from Bush.” Clarke then gets the attention of those on the video conference screen for the Pentagon, and informs them, “the president has ordered the use of force against aircraft deemed to be hostile.” [CNN, 9/12/2001; Clarke, 2004, pp. 7-8] This description contradicts several other accounts of when the president gives the shootdown authorization. In late 2003, Clarke tells ABC News he gets the go-ahead from the vice president “within two minutes” after he requested shootdown authorization, meaning therefore around 9:37-9:38 (see (9:38 a.m.) September 11, 2001). [ABC News, 11/29/2003] Some accounts say that Bush gives the authorization later, at shortly after 9:56 (see (Shortly After 9:56 a.m.) September 11, 2001). [Sammon, 2002, pp. 102; Washington Post, 1/27/2002] According to the 9/11 Commission, it is not given until around 10:18 (see 10:18 a.m.-10:20 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 41]

Entity Tags: Mike Fenzel, Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At some point after the White House is ordered to evacuate and while Air Force One is preparing to take off in Florida, counterterrorism “tsar” Richard Clarke activates the Continuity of Government (COG) plan. The coordinator for Continuity of Government has joined Clarke in the White House Situation Room. Clarke asks, “How do I activate COG?” Recalling this conversation, he will later comment, “In the exercises we had done, the person playing the president had always given that order.” But the coordinator replies, “You tell me to do it.” Soon after, Clarke instructs him, “Go.” [Clarke, 2004, pp. 8]
First Time COG Plan Activated - The Continuity of Government plan, which dates back to the Reagan administration, had originally prepared to set up a new leadership for the US in the event of a nuclear war. This is apparently the first time it has ever been put into effect. Clarke will recall, “Every federal agency was ordered… to activate an alternative command post, an alternative headquarters outside of Washington, DC, and to staff it as soon as possible.” Cabinet officers are dispatched around the country, and people in Congress are taken to alternative locations.
Clarke Regularly Particiated in COG Exercises - Since the 1980s, Clarke has in fact been a regular participant in secret COG exercises that rehearsed this plan (see (1984-2004)). [Washington Post, 4/7/2004; ABC News, 4/25/2004] Vice President Dick Cheney and Secretary of Defense Donald Rumsfeld also participated (see 1981-1992). [Atlantic Monthly, 3/2004] Kenneth Duberstein, formerly President Reagan’s White House chief of staff, who took part in the exercises as well, will recall: “I said to myself, as we proceeded through the day [of 9/11], ‘It’s working.’ All those days of patriotic duty were coming back and they were working.” According to ABC News, “If executive branch leaders and large numbers of congressmen had been killed in an attack on the United States, the plan could have gone further, officials suggest, perhaps even with non-elected leaders of the United States taking control and declaring martial law.” [ABC News, 4/25/2004] According to a White House timeline of the events of 9/11, it is in fact Cheney that “orders implementation of Continuity of Government and Continuity of Operations procedures,” at 9:55 a.m., although, according to the Washington Post, Cheney only “officially implemented the emergency Continuity of Government orders,” rather than activating the plan. [White House, 2001; Washington Post, 1/27/2002]

Entity Tags: Richard A. Clarke, Continuity of Government, White House, Kenneth Duberstein

Timeline Tags: Complete 911 Timeline, 9/11 Timeline, Civil Liberties

Ann Gerhart.Ann Gerhart. [Source: Simon & Schuster]Ann Gerhart, a Washington Post reporter, is warned by a Capitol Police officer to stay away from a window of the Russell Senate Office Building in Washington, DC, because, the officer says, a suspicious plane is heading their way, and yet the first lady is allowed to remain in the building at this time and is only evacuated later on. [National Journal, 8/31/2002; Gerhart, 2004, pp. 163] Gerhart is in the Russell Senate Office Building, just north of the Capitol building, where she has been watching Laura Bush, the president’s wife, appearing before reporters and cameras alongside Senators Edward Kennedy (D-MA) and Judd Gregg (R-NH) (see 9:41 a.m. September 11, 2001). [Associated Press, 9/11/2001; Gerhart, 2004, pp. 160-163; Bush, 2010, pp. 199]
Officer Says, 'We're under Attack' - After Bush’s appearance has ended, Gerhart hurries to phone her newspaper and file the quotes. But, Gerhart will later recall, “As I moved closer to one of the building’s tall, beautiful leaded glass windows to get better cell phone reception, a Capitol Police officer practically tackled me.” The officer yells at her, “Get away from the window!” Gerhart asks, “Why?” and the officer replies: “Because we’re under attack! There’s still one plane up there and it’s headed right for us!” Gerhart then glances through the window and sees “huge clouds of thick smoke billowing up from the south.” She asks the officer what this is and is told, “A plane’s gone into the Pentagon.” [Gerhart, 2004, pp. 163-164]
First Lady Not Evacuated, despite Concerns - The Capitol building will be evacuated at 9:48 a.m., apparently because of the concern that a plane is heading toward it (see 9:48 a.m. September 11, 2001). [Associated Press, 9/11/2001; Associated Press, 8/21/2002; CNN, 9/11/2006] The Russell Senate Office Building will also be evacuated. [Associated Press, 9/11/2001] However, despite the fear that a plane is heading toward Capitol Hill, the first lady remains in the Russell Office Building at this time. She goes to Gregg’s office (see (9:45 a.m.-9:50 a.m.) September 11, 2001 and (9:50 a.m.-10:00 a.m.) September 11, 2001) and will only be taken from the building to a “secure location” at 10:10 a.m. (see (10:10 a.m.-10:55 a.m.) September 11, 2001). [National Journal, 8/31/2002; Kessler, 2006, pp. 136; Bush, 2010, pp. 200]

Entity Tags: US Capitol Police, Laura Bush, Ann Gerhart

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mark Rosenker, the director of the White House Military Office, who is traveling with President Bush in Florida, is advised by the White House Situation Room not to bring the president back to Washington, DC. Air Force One’s flight plan currently has Washington as the destination of the president’s plane. [White House, 8/29/2002] And while he was being driven to Air Force One from the Emma E. Booker Elementary School in Sarasota, Bush had been “itching to get back to Washington,” according to Andrew Card, the White House chief of staff, who was with the president in his limousine. [White House, 8/12/2002] But as he was traveling in the president’s motorcade, shortly before it arrived at Sarasota-Bradenton International Airport, Rosenker learned that a secure phone call from the Situation Room was holding for him. After the motorcade reaches the airport (see (9:43 a.m.) September 11, 2001), therefore, Rosenker enters Air Force One and goes to an area at the back of the plane where he takes the call. The identity of the person in the Situation Room he speaks with is unstated. Rosenker will later recall that the person “indicated that it would be best if we did not come back to Washington, and that we should try to find some escort aircraft for us.” Rosenker then heads to the to the communications area of the plane and waits for takeoff, so he can then discuss these matters with the pilot, the president’s military aide, and Card. [White House, 8/29/2002] Air Force One will divert from its original course and head west at around 10:10 a.m. (see (10:10 a.m.) September 11, 2001), and then at around 10:20 a.m., Barksdale Air Force Base in Louisiana will be chosen as its new destination (see (10:20 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 325]

Entity Tags: Mark Rosenker

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Russell Senate Office Building Caucus Room.The Russell Senate Office Building Caucus Room. [Source: Architect of the Capitol]First Lady Laura Bush and those accompanying her head toward the office of Senator Judd Gregg (R-NH) after they learn of the attack on the Pentagon and Bush’s Secret Service agents instruct them to go to the basement of the building they are in. [CNN, 9/11/2002; Bush, 2010, pp. 200] Bush has just appeared before reporters in the Caucus Room of the Russell Senate Office Building, on Capitol Hill, alongside Gregg and Senator Edward Kennedy (D-MA) (see 9:41 a.m. September 11, 2001).
Advance Man Told of Pentagon Attack - As Bush and the senators are walking out of the Caucus Room, John Meyers, the first lady’s advance man, receives a call on his cell phone. The caller, a friend of his, says that “CNN was reporting that an airplane had crashed into the Pentagon,” Bush will later write. [Time, 12/31/2001; Bush, 2010, pp. 199-200]
Secret Service Says First Lady and Staff Cannot Leave Yet - Before going to the Caucus Room, Bush spent time in Kennedy’s office (see 9:16 a.m.-9:40 a.m. September 11, 2001). [National Journal, 8/31/2002; CNN, 9/11/2002] She now goes back there. Then, she will recall, she begins “moving quickly toward the stairs, to reach my car to return to the White House.” But suddenly, Ron Sprinkle, Bush’s lead Secret Service agent, turns toward the first lady and her staff and tells them they need to head immediately to the basement of the Russell Senate Office Building, Bush will recall. [Bush, 2010, pp. 200] Andi Ball, the first lady’s chief of staff, who is with Bush at this time, will give a slightly different account. She will say that as Bush and her staff are walking down the corridor, on their way to the cars that will take them to the White House, Bush’s Secret Service agents tell them, “[W]e can’t go right now.” The agents say they all “need to go back and wait a few minutes.” Ball will add: “Our agents thought another plane was coming toward Washington. The Capitol was being evacuated.” [Kessler, 2006, pp. 136] (The Russell Senate Office Building and the nearby Capitol building are evacuated at 9:48 a.m., apparently due to concerns that a plane is heading toward Capitol Hill (see 9:48 a.m. September 11, 2001). [Associated Press, 9/11/2001; Associated Press, 8/21/2002; CNN, 9/11/2006] )
First Lady and Entourage Go to Senator's Office - The group then takes off “at a run,” according to Bush. Gregg suggests they all go to his office, which is on a lower floor and is an interior room. Bush’s Secret Service agents then tell Meyers that they are waiting for the emergency response team to arrive. They say the team will take the first lady away but leave her staff behind. Overhearing this conversation, Bush turns back and says, “No, everyone is coming.” Bush and her entourage then reach Gregg’s office, where they will remain until the Secret Service takes them away to a “secure location” at around 10:10 a.m. (see (9:50 a.m.-10:00 a.m.) September 11, 2001, (Shortly After 10:00 a.m.) September 11, 2001, and (10:10 a.m.-10:55 a.m.) September 11, 2001). [National Journal, 8/31/2002; Bush, 2010, pp. 200]

Entity Tags: John Meyers, Edward M. (“Ted”) Kennedy, US Secret Service, Andrea Ball, Laura Bush, Judd Gregg, Ron Sprinkle

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Shortly after boarding Air Force One, President Bush speaks by phone with Vice President Dick Cheney for approximately 10 minutes. [Hayes, 2007, pp. 335-336] According to the 9/11 Commission, Cheney had reached the underground tunnel leading to the Presidential Emergency Operations Center (PEOC) below the White House at 9:37 a.m. (see (9:37 a.m.) September 11, 2001). He and the Secret Service agents escorting him had paused in an area of the tunnel with a secure phone and a television. He’d then asked to speak to the president, but it had taken a while for his call to be connected. However, elsewhere in its final report, the Commission will indicate that Bush, not Cheney, makes this phone call, saying that after he’d boarded Air Force One, the president “called the vice president.” [9/11 Commission, 7/24/2004, pp. 39-40] Cheney will later recall making “one phone call [to the president] from the tunnel. And basically I called to let him know that we [at the White House] were a target and I strongly urged him not to return to Washington right away, that he delay his return until we could find out what the hell was going on.” [Newsweek, 12/30/2001; 9/11 Commission, 7/24/2004, pp. 464] He will recall, “What I was immediately thinking about was sort of continuity of government.” [Hayes, 2007, pp. 335-336] According to notes made by White House press secretary Ari Fleischer, who is with the president on Air Force One, at about 9:45 a.m. Bush tells Cheney: “Sounds like we have a minor war going on here, I heard about the Pentagon. We’re at war… somebody’s going to pay.” [9/11 Commission, 7/24/2004, pp. 39 and 463; Fleischer, 2005, pp. 141] Bush instructs Cheney to call the congressional leadership and give them a briefing. [New Yorker, 9/25/2001] (However, around this time, Capitol Hill is being evacuated (see 9:48 a.m. September 11, 2001).) The 9/11 Commission will state that, according to “contemporaneous notes,” at 9:55 a.m. “the vice president [is] still on the phone with the president advising that three planes [are] missing and one had hit the Pentagon.” [9/11 Commission, 7/24/2004, pp. 40] In his book Against All Enemies, counterterrorism “tsar” Richard Clarke will indicate that it is around the time this call occurs that he is informed that the president has authorized the military to shoot down hostile aircraft (see (Between 9:45 a.m. and 9:56 a.m.) September 11, 2001). [Clarke, 2004, pp. 8] Yet various accounts of Bush and Cheney’s call will make no mention of the president and vice president discussing any orders or making any decisions. [Sammon, 2002, pp. 101; Woodward, 2002, pp. 16; 9/11 Commission, 7/24/2004, pp. 39-40; Hayes, 2007, pp. 335-336] Their call apparently ends around 9:56 a.m.-9:57 a.m., as, according to the 9/11 Commission, Cheney enters the PEOC “shortly before 10:00, perhaps at 9:58.” [9/11 Commission, 7/24/2004, pp. 40] (However, some accounts will indicate that he enters the PEOC significantly earlier than this (see (Shortly After 9:03 a.m.) September 11, 2001).) After hanging up, Bush turns to the men who are with him at his desk: his chief of staff Andrew Card, his senior adviser Karl Rove, military aide Lieutenant Colonel Tom Gould, and Fleischer. He tells them: “That’s what we’re paid for, boys. We’re gonna take care of this. When we find out who did this, they’re not gonna like me as president. Somebody’s going to pay.” [Sammon, 2002, pp. 101; Woodward, 2002, pp. 17] According to some accounts, shortly after finishing this call, the president and vice president will be back on the phone with each other (see (Shortly After 9:56 a.m.) September 11, 2001 and (Between 10:00 a.m. and 10:15 a.m.) September 11, 2001).

Entity Tags: George W. Bush, Richard (“Dick”) Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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