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John Keane.John Keane. [Source: US Army]The Army’s Crisis Action Team (CAT) at the Pentagon is “formally stood up” and its members respond to the terrorist attacks. [Rossow, 2003, pp. 66; Goldberg et al., 2007, pp. 135; St. Louis Jewish Light, 9/8/2011] Lieutenant Colonel Kevin Stramara activated the CAT after the second hijacked aircraft crashed into the World Trade Center, at 9:03 a.m., on the orders of Major General Peter Chiarelli, the Army’s director of operations, readiness, and mobilization (see (Shortly After 9:03 a.m.) September 11, 2001). [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 96-97] Chiarelli’s intention was, he said, “to respond to the contingency in New York if requested by state and local officials.” [Goldberg et al., 2007, pp. 134] The CAT is now “formally stood up,” according to author Robert Rossow, although exactly what this means is unstated.
Senior Officials Come to Operations Center - When the CAT is activated, its members assemble in the Army Operations Center (AOC) in the basement of the Pentagon. [Rossow, 2003, pp. 64, 66] Numerous senior officials now start arriving in the AOC. These include General John Keane, vice chief of staff of the Army; Brigadier General Clyde Vaughn, deputy director of operations, readiness, and mobilization; Major General Philip Kensinger, assistant deputy chief of staff for operations and plans; and Thomas White, the secretary of the Army. More senior officers come to the AOC than would usually be the case in a crisis, according to Chiarelli, “because a large portion of the Army section of the building had been destroyed” in the attack on the Pentagon. “People had been forced out of their space,” he will later say, and “were looking for some place to go.” [US Army Center of Military History, 2/5/2002; US Army Center of Military History, 2/12/2002; Goldberg et al., 2007, pp. 135; Lofgren, 2011, pp. 98-101; Fox News, 9/12/2011]
Operations Center Personnel Unaware that a Plane Hit the Pentagon - Chiarelli arrived at the AOC shortly before the Pentagon was hit (see (Shortly Before 9:37 a.m.) September 11, 2001) and, he will recall, heard a “muffled noise” when the attack occurred, at 9:37 a.m. (see 9:37 a.m. September 11, 2001). [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 98-99] Colonel Henry Huntley, who also arrived at the AOC around the time of the Pentagon attack, will recall, “Alarms started going off and there was an announcement that an explosion had gone off in the building.” [Daily American, 7/8/2008] However, those in the AOC are apparently initially unaware that a plane has hit their building. Vaughn, who witnessed the attack from the road outside the Pentagon, calls Major George Sterling, the AOC commandant, and says to him, “You know that you’ve been hit by an airplane?” Sterling responds, “Is that what happened?” Vaughn will comment that “many people… didn’t find out for some time” that the Pentagon had been hit by an airplane. [US Army Center of Military History, 2/12/2002; Rossow, 2003, pp. 15-16; Lofgren, 2011, pp. 3-4]
Support Agency Commander Unaware that the US Is under Attack - Colonel Bruce Bachus, commander of the Command and Control Support Agency, who is responsible for keeping the AOC operating, arrived at the Pentagon around the time the attack there occurred and yet he is unaware of the crisis taking place in the US when he gets to the AOC. In the AOC, Dick Mansfield, deputy director of the Command and Control Support Agency, says to him: “We’ve been hit! The CAT has been stood up!” But Bachus appears to be puzzled. Mansfield therefore asks him, “Sir, do you know what’s going on?” Bachus says no and that he had not been listening to the radio—like he usually does—while he drove to work. He says he heard a loud sound while he was in the Pentagon’s A-E Drive, and saw people shouting and running down the corridors, but he’d had no idea what was going on. Mansfield therefore has to quickly brief him on the catastrophic events of the past hour. [Rossow, 2003, pp. 9, 68]
Crisis Team Assesses How Many Army Staffers Are Missing - The “first big task” for the CAT, according to Vaughn, is “to get a count on how many people were missing on the Army staff.” Chiarelli instructs Vaughn to focus on this assignment. Vaughn then announces on the CAT floor that he wants each section “to start that process of figuring out who was missing and who was not.” “For a long time, our number one priority was locating and identifying and taking care of… our soldiers and civilians,” Vaughn will say. [US Army Center of Military History, 2/12/2002] Lieutenant Colonel Richard Kotch, who is working in the AOC this morning, will recall that those in the operations center also “assured continuity of operations after the impact [i.e. the attack on the Pentagon].” [St. Louis Jewish Light, 9/8/2011]
Intelligence Officers Give Inaccurate Reports of Hijackings - Meanwhile, after he arrives at the AOC, Chiarelli receives reports from his intelligence officers informing him, inaccurately, about additional hijacked aircraft. He is told there are “a minimum of four aircraft that were hijacked and a possibility, at one time, [of] as high as seven.” [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 99]
Operations Center Has Sophisticated Equipment - The CAT, according to Soldiers magazine, “consists of a dedicated ‘hot’ desk with classified and unclassified computers, and secure telephones for 24 separate Army staff sections.” [Soldiers, 9/2004] The AOC, where its members assemble, is equipped with state-of-the-art communications equipment and has television sets for monitoring news coverage. [Washington Post, 8/25/1995] A glassed-in balcony overlooks the main floor and four giant screens are on the wall above the computer workstations. [US Army Center of Military History, 2/5/2002; Lofgren, 2011, pp. 99-100]
Watch Team Regularly Communicates with Government Agencies - AOC personnel usually work around the clock to keep senior Army leaders aware of issues and events around the world. A watch team monitors the world constantly and is ready to sound the alarm if a crisis erupts somewhere. The watch team also “directs hundreds of communications daily to the FBI, the State Department, the White House command center, local law enforcement agencies, and others,” according to Soldiers magazine. The AOC is equipped with an “emergency action console,” which is a switchboard with a sophisticated communications system that allows watch team members to contact, at the touch of a button, the White House, the secretary of defense’s office, and Army commands around the world. [Washington Post, 8/25/1995; Soldiers, 9/2004] The CAT will become “a focal point for all Pentagon activities” in response to the terrorist attacks, according to Kotch. [St. Louis Jewish Light, 9/8/2011] It will continue working around the clock in the aftermath of the attacks. [US Army Center of Military History, 2/5/2002]

Entity Tags: Bruce Bachus, George Sterling, Clyde A. Vaughn, Dick Mansfield, US Army Crisis Action Team, US Department of the Army, Richard A. Kotch, Henry Huntley, Thomas E. White, John Keane, Philip R. Kensinger Jr., Peter W. Chiarelli

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bush boards Air Force One in Sarasota, Florida, waving to people below as if the day were like any other.Bush boards Air Force One in Sarasota, Florida, waving to people below as if the day were like any other. [Source: Agence France-Presse]President Bush and his entourage arrive at Sarasota-Bradenton International Airport, where Air Force One is waiting, and Bush hurriedly gets onto his plane. [BBC, 9/1/2002; 9/11 Commission, 7/24/2004, pp. 39] Bush left the Emma E. Booker Elementary School in Sarasota, Florida, at around 9:35 a.m. to be driven to Air Force One (see (9:34 a.m.) September 11, 2001). [Daily Telegraph, 12/16/2001; Bloomberg, 6/17/2004]
Limousine Stops Right by Air Force One - His limousine now speeds past the airport’s main entrance, goes north, and veers down a tiny road leading to the airport, ignoring a sign that states, “No Airport Access.” It then passes through a small, unmarked gate in a chain-link fence and races across the tarmac toward Air Force One. It swings around the plane’s tail and stops behind the left wing. [Sammon, 2002, pp. 98-99] The motorcade arrives at the airport between 9:42 a.m. and 9:45 a.m., according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 39] According to journalist and author Bill Sammon, Bush’s limousine reaches the airport at 9:43 a.m. [Sammon, 2002, pp. 99; Washington Times, 10/8/2002]
Plane's Engines Are Already Running - Colonel Mark Tillman, the pilot of Air Force One, started two of the plane’s four engines while Bush was on his way to the airport. White House chief of staff Andrew Card will later comment that he is “struck that the engines on Air Force One [are] running” when the motorcade reaches the airport, since this is “normally a protocol no-no.” [United Services Automobile Association, 9/11/2011; Politico Magazine, 9/9/2016] “Usually you don’t start the engine until the president is already on the plane,” he will say. [BBC, 9/9/2011]
President Usually Takes His Time Saying Goodbye - Normally, when his motorcade arrives at Air Force One, the president “emerges from the limo, waves to the crowd behind barricades, thanks hosts who have accompanied him, and shakes hands with the airport personnel and guests who’ve come to see him off,” Karl Rove, Bush’s senior adviser, will write. The president then “walks alone up the steps to Air Force One at a leisurely pace, stopping to wave again to the people on the tarmac.” The other people in the motorcade usually only start to get on board once he is on the plane. [Rove, 2010, pp. 252]
Bush Hurries up the Stairs onto Air Force One - Today, though, the Secret Service wants to get the president onto Air Force One as quickly as possible. [Politico Magazine, 9/9/2016] Bush therefore walks briskly up the long mobile staircase behind the left wing. [Sammon, 2002, pp. 99; Walsh, 2003, pp. 207] He is “just trucking up the stairs” without his usual “Texas swagger,” Tillman will describe. [Politico Magazine, 9/9/2016] He does find time, however, to pause at the doorway to wave to photographers before entering the plane. [St. Petersburg Times, 7/4/2004] Once he is on board, he goes to his private cabin near the front of the aircraft. A Secret Service agent tells him, “Mr. President, we need you to get seated as soon as possible.” Bush then straps himself in, ready for takeoff. [Woodward, 2002, pp. 16]
Chief of Staff Is Frustrated by the Passengers Delaying Takeoff - Meanwhile, everyone who is traveling on Air Force One apart from Bush and his senior staff boards the plane through its back stairs. But before doing so they are subjected to a strict security check (see (9:45 a.m.-9:53 a.m.) September 11, 2001). [Sammon, 2002, pp. 99; Politico Magazine, 9/9/2016] Card becomes frustrated that takeoff is being delayed due to the time it takes to get so many passengers onto the plane. [White House, 8/16/2002; St. Petersburg Times, 9/8/2002] Air Force One will take off unusually quickly once all the passengers are on board. [Rochester Review, 9/2004; Politico Magazine, 9/9/2016] It usually takes another 15 minutes after everyone has boarded for the passengers to get seated, the doors to be closed, and the engines to power up, according to Rove. [Rove, 2010, pp. 252] But today Air Force One will take off about 10 minutes after Bush’s motorcade reaches the airport, at around 9:55 a.m. (see 9:54 a.m. September 11, 2001). [Washington Post, 1/27/2002; 9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: Andrew Card, George W. Bush, Mark Tillman, US Secret Service, Karl C. Rove

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The air traffic control tower at Pittsburgh International Airport is evacuated, because of concerns that Flight 93, which is heading in the direction of the airport, could crash into it. [Federal Aviation Administration, 9/17/2001 pdf file; Pittsburgh Post-Gazette, 9/23/2001; Federal Aviation Administration, 3/21/2002, pp. 11-13 pdf file; Lancaster New Era, 11/3/2006]
Cleveland Center Notifies Pittsburgh Tower - At 9:44 a.m., an air traffic controller at the FAA’s Cleveland Center calls the Pittsburgh Airport control tower and notifies it of the loss of radio contact with Flight 93, and the loss of a secondary radar return from that aircraft (see (9:40 a.m.) September 11, 2001). The Cleveland Center controller also says Flight 93 has made an unanticipated turn (see (9:36 a.m.) September 11, 2001), and its flight path will take it close to Pittsburgh Airport, if not directly over it. [Federal Aviation Administration, 3/21/2002, pp. 11-12 pdf file] The controller at the Pittsburgh tower who answers the call, apparently Paul Delfine, begins tracking Flight 93’s primary target on radar, and calls over his operations supervisor, Mal Fuller. [Federal Aviation Administration, 9/17/2001 pdf file; Lancaster New Era, 11/3/2006]
Supervisor Orders Evacuation - Delfine points to a plane—which Fuller only later learns is Flight 93—on a radar scope. He tells Fuller it was hijacked over Cleveland, and controllers don’t know where it is heading. Fuller will later recall: “In two sweeps of the radar, I could tell it was going very fast. It was headed directly for the control tower.” Fuller is aware of the attacks on the World Trade Center and the Pentagon, and, at 9:49, gives the order, “Evacuate the facility.” [Pittsburgh Post-Gazette, 9/23/2001; Lancaster New Era, 11/3/2006] By 9:51, the facility has been evacuated. [Federal Aviation Administration, 9/17/2001 pdf file] However, one controller refuses to leave his post and remains in the tower. [Spencer, 2008, pp. 193-194]
Employees Do Not See Flight 93 Overhead - Some of the evacuated employees are so upset that they immediately head home. Others mill around in a parking lot. Fuller will later guess that Flight 93 passed directly overhead as he was heading outside, but he assumes it was too high for anyone to see it. He will recall: “We watched and watched and watched. We never saw anything.” [Lancaster New Era, 11/3/2006]
Controllers Return to Facility - Minutes after evacuating, at 9:56 a small number of tower controllers will volunteer to return to their facility. Once back inside, they find that Flight 93’s track is no longer visible on their radar screens. At 10:05 a.m., tower personnel will contact the FAA’s Herndon Command Center to explain why they evacuated. They say they did so because there had been an aircraft, thought to be Flight 93, which appeared to be on a collision course with the tower, and this aircraft allegedly had a bomb on board. [Federal Aviation Administration, 9/17/2001 pdf file; Federal Aviation Administration, 3/21/2002, pp. 12-13 pdf file] Around the time the Pittsburgh Airport control tower evacuates, while Flight 93 is heading east, NEADS battle commander Colonel Robert Marr hears that the FAA’s Cleveland Center is being evacuated (see (10:17 a.m.) September 11, 2001). [Filson, 2003, pp. 73]

Entity Tags: Paul Delfine, Pittsburgh International Airport, Cleveland Air Route Traffic Control Center, Mal Fuller

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush’s daughters Barbara and Jenna.President Bush’s daughters Barbara and Jenna. [Source: ABC News]After boarding Air Force One, President Bush is concerned about the safety of his wife and daughters. He heads directly to his private cabin near the front of the plane, and then his first act is to order his Secret Service agents to get additional protection for his twin daughters, Barbara and Jenna, who are both at university, and his wife Laura, who is on Capitol Hill (see 9:16 a.m.-9:40 a.m. September 11, 2001 and 9:41 a.m. September 11, 2001). At about 10:37 a.m., Bush will be informed that all three have successfully been moved to safe locations (see (10:37 a.m.) September 11, 2001). [New Yorker, 9/25/2001; Woodward, 2002, pp. 16; Sammon, 2002, pp. 99-100, 108]

Entity Tags: US Secret Service, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The White House mess.The White House mess. [Source: Unknown]People at the White House are ordered to go to the “mess,” the senior staff dining room. David Kuo, a special assistant to the president, and John Bridgeland, the director of the White House Domestic Policy Council, will later recall being ordered to go downstairs to the mess by armed Secret Service agents. Meanwhile, Anita McBride, the acting director of White House personnel, is instructed by members of the Secret Service to “go through West Wing offices and tell everyone to ‘get out’ and stay put” in the mess. [Kuo, 2006, pp. 185; Politico, 9/9/2011; Bridgeland, 2012, pp. 3] Mary Matalin, a counselor to Vice President Dick Cheney, will recall, “Everyone still remaining in the West Wing was shepherded to the White House mess, where we were to await further instructions.” [Carville and Matalin, 2014, pp. 138]
Mess Is a 'Tiny, Unsecure' Facility - The White House mess is an exclusive dining facility run by the US Navy, located in the basement of the West Wing, just under the Oval Office. [All Hands, 12/1/2001; National Review, 10/8/2013] Bridgeland will recall thinking “how odd it was” for White House staffers to all be evacuated to this “tiny, unsecure” facility. [Bridgeland, 2012, pp. 4] People in the mess are watching television or just waiting. [White House, 8/29/2002] Kuo will describe: “All the tables had been tossed onto their sides to make room for as many people as possible. Fifty people stood there, shocked, quiet, confused.” [Kuo, 2006, pp. 185]
People Ordered to the Mess after the Pentagon Attack - The exact time at which staffers are ordered to go to the mess is unclear. Matalin will recall being told to go there “moments” after she sees Cheney being evacuated from his office, which would be some time shortly after 9:36 a.m. (see (9:36 a.m.) September 11, 2001). [National Review, 9/8/2011; Carville and Matalin, 2014, pp. 137-138] Bridgeland and Kuo will recall being ordered to go there shortly after they learn the Pentagon has been hit, which would be some time after 9:37 a.m., when the Pentagon attack occurred (see 9:37 a.m. September 11, 2001). [Kuo, 2006, pp. 184-185; Bridgeland, 2012, pp. 3]
People in the Mess Ordered to Leave the Building - People will only spend a short time in the mess before they are told to get out of the building. The Secret Service will reportedly order them to evacuate the White House at 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Associated Press, 2001 pdf file; Washington Post, 1/27/2002] Bridgeland will describe: “[A]n alarmed police officer came into the White House mess and instructed us to leave. Another officer outside was receiving the latest communications by wire (apparently alerted that United Airlines Flight 93 was headed toward the White House or US Capitol building) and commanded us, ‘Take off your shoes and run as fast as you can.’” [Bridgeland, 2012, pp. 4] Matalin will recall that the order she hears, which is delivered “in a weirdly calm manner,” is: “Run for your lives. A plane is going to hit the White House.” [Carville and Matalin, 2014, pp. 138]

Entity Tags: Anita McBride, John Bridgeland, Mary Matalin, David Kuo, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Secret Service with automatic weapons directing people away from the White House.Secret Service with automatic weapons directing people away from the White House. [Source: Associated Press]The White House is evacuated after the Secret Service receives what the Associated Press describes as a credible threat of a terrorist attack against it. [Associated Press, 2001 pdf file; CNN, 9/11/2001; CNN, 9/12/2001] Minutes earlier, in the White House Situation Room, Secret Service Director Brian Stafford informed counterterrorism “tsar” Richard Clarke that an aircraft was heading in their direction, and said he was going to order the evacuation of the White House (see (9:37 a.m.) September 11, 2001). [Clarke, 2004, pp. 7] The Secret Service learned of this aircraft by monitoring radar and over an open line with the FAA (the “hijack net”), which enable them to receive real time information about the hijacked aircraft. The Secret Service, which has been using an air surveillance system called Tigerwall for some time (see (September 2000 and after)), tracks both American 77 and United 93 as they approach Washington and assumes the White House is a target. Secret Service agent Barbara Riggs will later say, “The Secret Service prepared to defend the facility,” although the precise nature of the preparations is unclear. [New York Times, 9/12/2001; MSNBC, 9/22/2001; Daily Telegraph, 12/16/2001; Washington Post, 1/27/2002; Associated Press, 8/21/2002; 9/11 Commission, 6/17/2004; PCCW Newsletter, 3/2006] A slow and orderly evacuation of the White House had in fact begun earlier on (see (9:20 a.m.) September 11, 2001). But now the Secret Service orders people to run so as to evacuate faster. [CNN, 9/11/2001; ABC News, 9/11/2002]

Entity Tags: Barbara Riggs, US Secret Service

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Having earlier concluded that it was not hijacked, air traffic controllers at the FAA’s Cleveland Center again become suspicious of Delta Air Lines Flight 1989, after its pilot requests a change of course and then fails to respond to a message.
Pilot Requests Diversion - Cleveland Center controllers initially thought the sounds from Flight 93 as it was being hijacked had come from Delta 1989, but soon decided they had come from Flight 93 (see (9:28 a.m.-9:33 a.m.) September 11, 2001). [USA Today, 8/13/2002] However, without notifying the Cleveland Center, Delta Air Lines has just instructed Delta 1989 to land at Cleveland Hopkins Airport (see (9:42 a.m.) September 11, 2001). After the plane’s pilot, Captain Paul Werner, calls the Cleveland Center at 9:44 a.m., requesting an immediate diversion, controllers there become suspicious. [Spencer, 2008, pp. 167-168; USA Today, 9/11/2008]
Supervisor Reports Concerns over Teleconference - USA Today will later describe: “The Delta flight wants to land in Cleveland? And the captain’s request comes before he can know that the FAA wants every flight down. On this day, the fact that the pilot requests to be rerouted before he is ordered to land seems suspicious. Why the urgency? Controllers don’t know that Delta officials, also concerned about the flight, have ordered Werner to land in Cleveland.” After Delta 1989 makes an abrupt 30-degree turn back toward Cleveland Airport, a supervisor at the Cleveland Center announces the apparently suspicious development on an FAA teleconference.
Coded Message Confirms No Hijacking - As Delta 1989 begins its descent toward Cleveland, a Cleveland Center controller radios Werner with a coded message to check whether his plane has been hijacked. The controller says, “Delta 1989, I hear you’re ‘late’ today.” (The controller is using the code word for a hijack, which has been replaced with the word ‘late’ in subsequent accounts of this incident, for security reasons. Pilots can use this code word to alert controllers to their situation if they are unable to do so openly because hijackers are in the cockpit.) Werner reassures the controller that all is okay, saying: “Negative. Delta 1989 is not a ‘late.’”
Lack of Response Causes More Suspicion - Then, as the plane descends, it receives another message from the Cleveland Center. But Werner, who is busy, fails to respond to it. This arouses further suspicion. According to USA Today: “On the ground, controllers in Cleveland Center grow alarmed. Why didn’t he respond? Have both jets—the United [Flight 93] and the Delta flights—been hijacked?” [USA Today, 8/13/2002; Spencer, 2008, pp. 168-169]

Entity Tags: Paul Werner, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s Cleveland Center receives a call from NORAD’s Northeast Air Defense Sector (NEADS), incorrectly notifying it that Delta Air Lines Flight 1989 is a confirmed hijacking. A supervisor then rushes around the center, informing all the controllers and managers of this. [9/11 Commission, 10/2/2003 pdf file; 9/11 Commission, 10/2/2003 pdf file; 9/11 Commission, 2004]
Cleveland Realized Delta 1989 Not Hijacked - At around 9:30 a.m., Cleveland Center air traffic controllers heard the sounds from Flight 93 as it was being hijacked, but initially thought these came from Delta 1989 (see (9:28 a.m.-9:33 a.m.) September 11, 2001). [USA Today, 8/13/2002] Due to the Delta pilots’ normal responses to subsequent radio transmissions, John Werth—the controller monitoring both flights—concluded that the hijacked aircraft was in fact Flight 93. [9/11 Commission, 10/1/2003 pdf file; USA Today, 9/11/2008] However, at around 9:39, the FAA’s Boston Center guessed that Delta 1989 might be hijacked and called NEADS to report the plane as a possible hijacking (see 9:39 a.m. September 11, 2001). [9/11 Commission, 2004; 9/11 Commission, 7/24/2004, pp. 28] NEADS then begins alerting FAA centers of this. [Vanity Fair, 8/1/2006]
NEADS Calls Cleveland Center - Greg Dukeman, the military operations specialist in the traffic management unit at Cleveland Center, receives a call from a female member of staff at NEADS, one of its ID technicians. He passes the call on to supervisor Kim Wernica. The caller says Delta 1989 is “a confirmed hijack.” Wernica then goes “running back and forth” around the center, informing controllers and managers of what she has been told. [North American Aerospace Defense Command, 9/11/2001; 9/11 Commission, 10/2/2003 pdf file; 9/11 Commission, 10/2/2003 pdf file; 9/11 Commission, 2004]
Controller Disputes NEADS's Information - Wernica rushes up to John Werth and tells him, “It’s the Delta, it’s the Delta!” She says a military liaison on the phone has confirmed that the Delta jet has been hijacked. Werth responds that he is pretty sure that Flight 93, not Delta 1989, has been hijacked. When Wernica returns a few moments later, Werth tells her that Delta 1989 is “fine—at least for now.” Wernica consults again on the phone and then comes back, saying, “They said it’s a confirmed hijack and a bomb threat.” Werth thinks to himself that the bomb threats had come from Flight 93 (see (9:32 a.m.) September 11, 2001 and (9:39 a.m.) September 11, 2001), and is therefore convinced the caller must be confusing the two flights. He tells Wernica, “Tell them they’re full of it!” [9/11 Commission, 10/1/2003 pdf file; USA Today, 9/11/2008]

Entity Tags: John Werth, Kim Wernica, Greg Dukeman, Northeast Air Defense Sector, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Brigadier General David Wherley, the commander of the District of Columbia Air National Guard (DCANG) at Andrews Air Force Base, near Washington, calls the Secret Service at the White House, seeking instructions from someone senior—preferably a military person—to launch his fighter jets, but the only people available are Secret Service agents. [Filson, 2003, pp. 79; Spencer, 2008, pp. 184-185]
Wherley Calls Joint Operations Center - Wherley has just spoken over the phone with a Secret Service agent. After he asked to talk to “someone higher in the chain of command, preferably in the military,” the agent gave him a number at the White House to call (see (Shortly After 9:40 a.m.) September 11, 2001). [Spencer, 2008, pp. 184] Wherley now calls the Secret Service’s White House Joint Operations Center. He will later recall making this call “while watching TV footage of employees evacuating the White House complex.” [Filson, 2003, pp. 79; 9/11 Commission, 8/28/2003] This would mean he makes it at around 9:45 a.m., when people start running from the White House, or shortly after (see (9:45 a.m.) September 11, 2001). [CNN, 9/11/2001; CNN, 9/12/2001]
Delay before Call Answered - It takes some time before anyone answers the call. [Spencer, 2008, pp. 184] According to Wherley, “the phone rings about eight times before somebody picks up.” [Filson, 2003, pp. 79] The Secret Service agent that answers is Kenneth Beauchamp. Wherley knows Beauchamp from other routine work with the DC Air National Guard. [9/11 Commission, 8/28/2003] Beauchamp had spoken to DCANG officer Major Daniel Caine earlier on and told him the Secret Service did not require help from his unit (see (Between 9:05 a.m. and 9:32 a.m.) September 11, 2001). [9/11 Commission, 3/8/2004 pdf file; Spencer, 2008, pp. 124]
Beauchamp Requests Fighters - But now Beauchamp asks Wherley to launch aircraft to protect Washington. He implores: “We want you to put a CAP [combat air patrol] up over the city. We need some fighters now.” However, Wherley is reportedly “not very comfortable taking orders from a Secret Service agent. That’s just not how things are done.” He wants to “speak to someone a little higher up the food chain,” and asks, “Is there anybody else there from the military available to talk?” [9/11 Commission, 8/28/2003; Spencer, 2008, pp. 185] But, as Wherley will later comment, “[T]hey have nobody in uniform, it was all Secret Service people and a team communicating with the president.” [Filson, 2003, pp. 79] Wherley therefore decides he will accept orders from the Secret Service, and says to Beauchamp: “Okay, then. What exactly do they want me to do?” [Spencer, 2008, pp. 185]
Wherley Wants Precise Instructions - Wherley wants specific instructions about setting up a CAP over Washington, and Secret Service agents at the White House will work hard to get these for him. He will wait until senior agent Becky Ediger comes on the line and gives him the information he needs (see (10:15 a.m.) September 11, 2001). [Filson, 2003, pp. 79; 9/11 Commission, 8/28/2003; Wall Street Journal, 3/22/2004 pdf file; Spencer, 2008, pp. 218] Wherley will reportedly receive the instructions for his pilots “within a half-hour.” [Washington Post, 4/8/2002]

Entity Tags: US Secret Service, Kenneth Beauchamp, District of Columbia Air National Guard, David Wherley

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to his own account, counterterrorism “tsar” Richard Clarke is informed that President Bush has authorized the military to shoot down threatening aircraft. Clarke had requested that this authorization be given at around 9:36 (see (Between 9:30 a.m. and 9:37 a.m.) September 11, 2001). In his 2004 book Against all Enemies he will state that he receives a response shortly after the time people begin rapidly evacuating from the White House, and while Air Force One is getting ready to take off. This would therefore be sometime between 9:45 and 9:56. He gets a phone call from the Presidential Emergency Operations Center (PEOC) below the White House, where Vice President Dick Cheney and National Security Adviser Condoleezza Rice are located. On the other end is Army Major Mike Fenzel. Fenzel tells Clarke: “Air Force One is getting ready to take off, with some press still on board. He’ll divert to an air base. Fighter escort is authorized. And… tell the Pentagon they have authority from the president to shoot down hostile aircraft, repeat, they have authority to shoot down hostile aircraft.” Clarke replies, “Roger that.” In his recollection of this call, Clarke comments, “I was amazed at the speed of the decisions coming from Cheney and, through him, from Bush.” Clarke then gets the attention of those on the video conference screen for the Pentagon, and informs them, “the president has ordered the use of force against aircraft deemed to be hostile.” [CNN, 9/12/2001; Clarke, 2004, pp. 7-8] This description contradicts several other accounts of when the president gives the shootdown authorization. In late 2003, Clarke tells ABC News he gets the go-ahead from the vice president “within two minutes” after he requested shootdown authorization, meaning therefore around 9:37-9:38 (see (9:38 a.m.) September 11, 2001). [ABC News, 11/29/2003] Some accounts say that Bush gives the authorization later, at shortly after 9:56 (see (Shortly After 9:56 a.m.) September 11, 2001). [Sammon, 2002, pp. 102; Washington Post, 1/27/2002] According to the 9/11 Commission, it is not given until around 10:18 (see 10:18 a.m.-10:20 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 41]

Entity Tags: Mike Fenzel, Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At some point after the White House is ordered to evacuate and while Air Force One is preparing to take off in Florida, counterterrorism “tsar” Richard Clarke activates the Continuity of Government (COG) plan. The coordinator for Continuity of Government has joined Clarke in the White House Situation Room. Clarke asks, “How do I activate COG?” Recalling this conversation, he will later comment, “In the exercises we had done, the person playing the president had always given that order.” But the coordinator replies, “You tell me to do it.” Soon after, Clarke instructs him, “Go.” [Clarke, 2004, pp. 8]
First Time COG Plan Activated - The Continuity of Government plan, which dates back to the Reagan administration, had originally prepared to set up a new leadership for the US in the event of a nuclear war. This is apparently the first time it has ever been put into effect. Clarke will recall, “Every federal agency was ordered… to activate an alternative command post, an alternative headquarters outside of Washington, DC, and to staff it as soon as possible.” Cabinet officers are dispatched around the country, and people in Congress are taken to alternative locations.
Clarke Regularly Particiated in COG Exercises - Since the 1980s, Clarke has in fact been a regular participant in secret COG exercises that rehearsed this plan (see (1984-2004)). [Washington Post, 4/7/2004; ABC News, 4/25/2004] Vice President Dick Cheney and Secretary of Defense Donald Rumsfeld also participated (see 1981-1992). [Atlantic Monthly, 3/2004] Kenneth Duberstein, formerly President Reagan’s White House chief of staff, who took part in the exercises as well, will recall: “I said to myself, as we proceeded through the day [of 9/11], ‘It’s working.’ All those days of patriotic duty were coming back and they were working.” According to ABC News, “If executive branch leaders and large numbers of congressmen had been killed in an attack on the United States, the plan could have gone further, officials suggest, perhaps even with non-elected leaders of the United States taking control and declaring martial law.” [ABC News, 4/25/2004] According to a White House timeline of the events of 9/11, it is in fact Cheney that “orders implementation of Continuity of Government and Continuity of Operations procedures,” at 9:55 a.m., although, according to the Washington Post, Cheney only “officially implemented the emergency Continuity of Government orders,” rather than activating the plan. [White House, 2001; Washington Post, 1/27/2002]

Entity Tags: Richard A. Clarke, Continuity of Government, White House, Kenneth Duberstein

Timeline Tags: Complete 911 Timeline, 9/11 Timeline, Civil Liberties

Ann Gerhart.Ann Gerhart. [Source: Simon & Schuster]Ann Gerhart, a Washington Post reporter, is warned by a Capitol Police officer to stay away from a window of the Russell Senate Office Building in Washington, DC, because, the officer says, a suspicious plane is heading their way, and yet the first lady is allowed to remain in the building at this time and is only evacuated later on. [National Journal, 8/31/2002; Gerhart, 2004, pp. 163] Gerhart is in the Russell Senate Office Building, just north of the Capitol building, where she has been watching Laura Bush, the president’s wife, appearing before reporters and cameras alongside Senators Edward Kennedy (D-MA) and Judd Gregg (R-NH) (see 9:41 a.m. September 11, 2001). [Associated Press, 9/11/2001; Gerhart, 2004, pp. 160-163; Bush, 2010, pp. 199]
Officer Says, 'We're under Attack' - After Bush’s appearance has ended, Gerhart hurries to phone her newspaper and file the quotes. But, Gerhart will later recall, “As I moved closer to one of the building’s tall, beautiful leaded glass windows to get better cell phone reception, a Capitol Police officer practically tackled me.” The officer yells at her, “Get away from the window!” Gerhart asks, “Why?” and the officer replies: “Because we’re under attack! There’s still one plane up there and it’s headed right for us!” Gerhart then glances through the window and sees “huge clouds of thick smoke billowing up from the south.” She asks the officer what this is and is told, “A plane’s gone into the Pentagon.” [Gerhart, 2004, pp. 163-164]
First Lady Not Evacuated, despite Concerns - The Capitol building will be evacuated at 9:48 a.m., apparently because of the concern that a plane is heading toward it (see 9:48 a.m. September 11, 2001). [Associated Press, 9/11/2001; Associated Press, 8/21/2002; CNN, 9/11/2006] The Russell Senate Office Building will also be evacuated. [Associated Press, 9/11/2001] However, despite the fear that a plane is heading toward Capitol Hill, the first lady remains in the Russell Office Building at this time. She goes to Gregg’s office (see (9:45 a.m.-9:50 a.m.) September 11, 2001 and (9:50 a.m.-10:00 a.m.) September 11, 2001) and will only be taken from the building to a “secure location” at 10:10 a.m. (see (10:10 a.m.-10:55 a.m.) September 11, 2001). [National Journal, 8/31/2002; Kessler, 2006, pp. 136; Bush, 2010, pp. 200]

Entity Tags: US Capitol Police, Laura Bush, Ann Gerhart

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mark Rosenker, the director of the White House Military Office, who is traveling with President Bush in Florida, is advised by the White House Situation Room not to bring the president back to Washington, DC. Air Force One’s flight plan currently has Washington as the destination of the president’s plane. [White House, 8/29/2002] And while he was being driven to Air Force One from the Emma E. Booker Elementary School in Sarasota, Bush had been “itching to get back to Washington,” according to Andrew Card, the White House chief of staff, who was with the president in his limousine. [White House, 8/12/2002] But as he was traveling in the president’s motorcade, shortly before it arrived at Sarasota-Bradenton International Airport, Rosenker learned that a secure phone call from the Situation Room was holding for him. After the motorcade reaches the airport (see (9:43 a.m.) September 11, 2001), therefore, Rosenker enters Air Force One and goes to an area at the back of the plane where he takes the call. The identity of the person in the Situation Room he speaks with is unstated. Rosenker will later recall that the person “indicated that it would be best if we did not come back to Washington, and that we should try to find some escort aircraft for us.” Rosenker then heads to the to the communications area of the plane and waits for takeoff, so he can then discuss these matters with the pilot, the president’s military aide, and Card. [White House, 8/29/2002] Air Force One will divert from its original course and head west at around 10:10 a.m. (see (10:10 a.m.) September 11, 2001), and then at around 10:20 a.m., Barksdale Air Force Base in Louisiana will be chosen as its new destination (see (10:20 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 325]

Entity Tags: Mark Rosenker

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Russell Senate Office Building Caucus Room.The Russell Senate Office Building Caucus Room. [Source: Architect of the Capitol]First Lady Laura Bush and those accompanying her head toward the office of Senator Judd Gregg (R-NH) after they learn of the attack on the Pentagon and Bush’s Secret Service agents instruct them to go to the basement of the building they are in. [CNN, 9/11/2002; Bush, 2010, pp. 200] Bush has just appeared before reporters in the Caucus Room of the Russell Senate Office Building, on Capitol Hill, alongside Gregg and Senator Edward Kennedy (D-MA) (see 9:41 a.m. September 11, 2001).
Advance Man Told of Pentagon Attack - As Bush and the senators are walking out of the Caucus Room, John Meyers, the first lady’s advance man, receives a call on his cell phone. The caller, a friend of his, says that “CNN was reporting that an airplane had crashed into the Pentagon,” Bush will later write. [Time, 12/31/2001; Bush, 2010, pp. 199-200]
Secret Service Says First Lady and Staff Cannot Leave Yet - Before going to the Caucus Room, Bush spent time in Kennedy’s office (see 9:16 a.m.-9:40 a.m. September 11, 2001). [National Journal, 8/31/2002; CNN, 9/11/2002] She now goes back there. Then, she will recall, she begins “moving quickly toward the stairs, to reach my car to return to the White House.” But suddenly, Ron Sprinkle, Bush’s lead Secret Service agent, turns toward the first lady and her staff and tells them they need to head immediately to the basement of the Russell Senate Office Building, Bush will recall. [Bush, 2010, pp. 200] Andi Ball, the first lady’s chief of staff, who is with Bush at this time, will give a slightly different account. She will say that as Bush and her staff are walking down the corridor, on their way to the cars that will take them to the White House, Bush’s Secret Service agents tell them, “[W]e can’t go right now.” The agents say they all “need to go back and wait a few minutes.” Ball will add: “Our agents thought another plane was coming toward Washington. The Capitol was being evacuated.” [Kessler, 2006, pp. 136] (The Russell Senate Office Building and the nearby Capitol building are evacuated at 9:48 a.m., apparently due to concerns that a plane is heading toward Capitol Hill (see 9:48 a.m. September 11, 2001). [Associated Press, 9/11/2001; Associated Press, 8/21/2002; CNN, 9/11/2006] )
First Lady and Entourage Go to Senator's Office - The group then takes off “at a run,” according to Bush. Gregg suggests they all go to his office, which is on a lower floor and is an interior room. Bush’s Secret Service agents then tell Meyers that they are waiting for the emergency response team to arrive. They say the team will take the first lady away but leave her staff behind. Overhearing this conversation, Bush turns back and says, “No, everyone is coming.” Bush and her entourage then reach Gregg’s office, where they will remain until the Secret Service takes them away to a “secure location” at around 10:10 a.m. (see (9:50 a.m.-10:00 a.m.) September 11, 2001, (Shortly After 10:00 a.m.) September 11, 2001, and (10:10 a.m.-10:55 a.m.) September 11, 2001). [National Journal, 8/31/2002; Bush, 2010, pp. 200]

Entity Tags: John Meyers, Edward M. (“Ted”) Kennedy, US Secret Service, Andrea Ball, Laura Bush, Judd Gregg, Ron Sprinkle

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Shortly after boarding Air Force One, President Bush speaks by phone with Vice President Dick Cheney for approximately 10 minutes. [Hayes, 2007, pp. 335-336] According to the 9/11 Commission, Cheney had reached the underground tunnel leading to the Presidential Emergency Operations Center (PEOC) below the White House at 9:37 a.m. (see (9:37 a.m.) September 11, 2001). He and the Secret Service agents escorting him had paused in an area of the tunnel with a secure phone and a television. He’d then asked to speak to the president, but it had taken a while for his call to be connected. However, elsewhere in its final report, the Commission will indicate that Bush, not Cheney, makes this phone call, saying that after he’d boarded Air Force One, the president “called the vice president.” [9/11 Commission, 7/24/2004, pp. 39-40] Cheney will later recall making “one phone call [to the president] from the tunnel. And basically I called to let him know that we [at the White House] were a target and I strongly urged him not to return to Washington right away, that he delay his return until we could find out what the hell was going on.” [Newsweek, 12/30/2001; 9/11 Commission, 7/24/2004, pp. 464] He will recall, “What I was immediately thinking about was sort of continuity of government.” [Hayes, 2007, pp. 335-336] According to notes made by White House press secretary Ari Fleischer, who is with the president on Air Force One, at about 9:45 a.m. Bush tells Cheney: “Sounds like we have a minor war going on here, I heard about the Pentagon. We’re at war… somebody’s going to pay.” [9/11 Commission, 7/24/2004, pp. 39 and 463; Fleischer, 2005, pp. 141] Bush instructs Cheney to call the congressional leadership and give them a briefing. [New Yorker, 9/25/2001] (However, around this time, Capitol Hill is being evacuated (see 9:48 a.m. September 11, 2001).) The 9/11 Commission will state that, according to “contemporaneous notes,” at 9:55 a.m. “the vice president [is] still on the phone with the president advising that three planes [are] missing and one had hit the Pentagon.” [9/11 Commission, 7/24/2004, pp. 40] In his book Against All Enemies, counterterrorism “tsar” Richard Clarke will indicate that it is around the time this call occurs that he is informed that the president has authorized the military to shoot down hostile aircraft (see (Between 9:45 a.m. and 9:56 a.m.) September 11, 2001). [Clarke, 2004, pp. 8] Yet various accounts of Bush and Cheney’s call will make no mention of the president and vice president discussing any orders or making any decisions. [Sammon, 2002, pp. 101; Woodward, 2002, pp. 16; 9/11 Commission, 7/24/2004, pp. 39-40; Hayes, 2007, pp. 335-336] Their call apparently ends around 9:56 a.m.-9:57 a.m., as, according to the 9/11 Commission, Cheney enters the PEOC “shortly before 10:00, perhaps at 9:58.” [9/11 Commission, 7/24/2004, pp. 40] (However, some accounts will indicate that he enters the PEOC significantly earlier than this (see (Shortly After 9:03 a.m.) September 11, 2001).) After hanging up, Bush turns to the men who are with him at his desk: his chief of staff Andrew Card, his senior adviser Karl Rove, military aide Lieutenant Colonel Tom Gould, and Fleischer. He tells them: “That’s what we’re paid for, boys. We’re gonna take care of this. When we find out who did this, they’re not gonna like me as president. Somebody’s going to pay.” [Sammon, 2002, pp. 101; Woodward, 2002, pp. 17] According to some accounts, shortly after finishing this call, the president and vice president will be back on the phone with each other (see (Shortly After 9:56 a.m.) September 11, 2001 and (Between 10:00 a.m. and 10:15 a.m.) September 11, 2001).

Entity Tags: George W. Bush, Richard (“Dick”) Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

National Security Adviser Condoleezza Rice briefly talks on the phone with President Bush and warns him against returning to Washington, DC, before she is escorted to the Presidential Emergency Operations Center (PEOC), the bunker below the White House. [White House, 11/1/2001; BBC Radio 4, 8/1/2002 pdf file; White House, 8/2/2002] Carl Truscott, the Secret Service special agent in charge of the presidential protective division, has just come into the White House Situation Room and told Rice she must go to the PEOC because a plane may be heading toward the White House (see (9:45 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001; White House, 8/6/2002] But before she goes to the PEOC, Rice wants to talk to the president.
President Told that Washington Is 'under Attack' - Bush has now arrived at the Sarasota airport after leaving the Booker Elementary School (see (9:43 a.m.) September 11, 2001). [White House, 8/2/2002; New York Times, 9/11/2002] Rice calls him and says: “Mr. President, here’s what’s going on. The Pentagon has been hit.” He tells her, “I’m getting ready to come back [to Washington].” [MSNBC, 9/11/2002] Bush is “very calm” as he talks, Rice will later recall. Franklin Miller, a senior national security official who “does defense policy” for Rice, is with the national security adviser. [White House, 10/24/2001; White House, 11/1/2001] He whispers to her, “Tell him that it may not be wise to come back here, because Washington is under attack.” [White House, 8/2/2002] Rice therefore tells Bush: “Sir, you can’t come back here. Washington’s under attack.” [MSNBC, 9/11/2002]
Rice Is Being 'Pushed' to Go to the Bunker - The call between Bush and Rice is only short. Rice will say this is because she is “being pushed” by Truscott “to get off the phone and get out of the West Wing.” [White House, 8/2/2002; CBS News, 9/11/2002] “I had people pulling at my arm, saying, ‘You have to go to the bunker,’” she will recall. [White House, 11/1/2001] After she has finished speaking to Bush, Rice heads toward the PEOC. She will enter it shortly before 10:00 a.m. (see (Shortly Before 9:59 a.m.) September 11, 2001). [White House, 8/2/2002; Bumiller, 2007, pp. xiii]

Entity Tags: Franklin Miller, George W. Bush, Condoleezza Rice, Carl Truscott

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

National Security Adviser Condoleezza Rice is escorted toward the Presidential Emergency Operations Center (PEOC), the bunker below the White House, by Carl Truscott, the Secret Service special agent in charge of the presidential protective division. [United States Secret Service, 10/1/2001; White House, 11/1/2001; Felix, 2002, pp. 227] Rice was in the White House Situation Room when the Pentagon was hit at 9:37 a.m., according to her own later recollections, and had subsequently looked up and seen the television footage of the burning building. [White House, 11/1/2001; Bumiller, 2007, pp. xiii]
Rice Told She Must Go to the PEOC - “[T]he picture had just come up on television of the plane lodged in the side of the Pentagon,” Rice will recall. “And no one had told me. I literally turned and looked at the picture and saw it.” She will say: “And then there were incoming reports that there had been a car bomb at the State Department, that there was a large fire on the Mall near the Washington Monument, and [I was] just trying to sort through the information when a Secret Service agent [i.e. Truscott] came and said: ‘You have to go to the bunker. The vice president is already there. There may be planes heading for the White House.’” [MSNBC, 9/11/2002] Rice will say Truscott is “quite firm” when he talks to her. [White House, 8/7/2002]
Secret Service Agent Is Heading to the PEOC from Nearby Building - Truscott has just come from his office in the Eisenhower Executive Office Building, next to the White House, where he was meeting with other Secret Service agents to discuss security matters. One issue the agents discussed was providing protection for Rice (see (9:18 a.m.) September 11, 2001). During the meeting, Truscott learned that a suspicious aircraft was flying toward Washington, DC (see (Shortly After 9:35 a.m.) September 11, 2001), and instructed a “security representative” to evacuate the White House. He then left his office and headed toward the PEOC, meeting Rice on his way there. [United States Secret Service, 10/1/2001]
Rice Is 'Pushed Along' toward the PEOC - Rice briefly talks on the phone with President Bush and warns him not to return to Washington before she leaves the Situation Room (see (9:45 a.m.) September 11, 2001). [Felix, 2002, pp. 227; White House, 8/2/2002; White House, 8/6/2002] She is then escorted down toward the PEOC. [White House, 11/1/2001] She will recall being “pushed along” the corridors by Truscott as she heads there. [White House, 8/2/2002] Truscott and Rice will encounter Vice President Dick Cheney and his wife, Lynne Cheney, in the underground tunnel leading to the PEOC, and then enter the PEOC shortly before 10:00 a.m. (see (Shortly Before 9:59 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001; Bumiller, 2007, pp. xiii] White House counterterrorism chief Richard Clarke will contradict Rice’s account, however, indicating that Rice headed to the PEOC significantly earlier, roughly around 9:15 a.m. (see (9:15 a.m.) September 11, 2001). [Clarke, 2004, pp. 3-4]

Entity Tags: Condoleezza Rice, George W. Bush, Carl Truscott

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Lynne Cheney, the wife of Vice President Dick Cheney, arrives at the gate of the White House, but guards initially try to prevent her car from entering the grounds. [Newsweek, 12/30/2001; Milwaukee Journal Sentinel, 7/2/2002; Hayes, 2007, pp. 334] Cheney learned of the plane crashes at the World Trade Center while she was at a hair salon in Washington, DC (see (8:48 a.m.-9:03 a.m.) September 11, 2001), but her Secret Service agents only evacuated her from there after they learned an unidentified aircraft was flying toward the White House (see (Shortly After 9:33 a.m.) September 11, 2001). After initially driving toward the vice president’s residence, the agents changed direction to instead take Cheney to the White House. [United States Secret Service, 10/1/2001; White House, 11/9/2001] The White House is being evacuated when Cheney’s car arrives at its gate. [Newsweek, 12/30/2001] (It begins evacuating at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Associated Press, 2001 pdf file; CNN, 9/12/2001] ) Cheney will later describe: “This was not the scene I’ve seen on camera, where people are now starting to run or anything.… [P]eople were all going in the other direction [to us] in a rather calm way when I arrived.” However, the guards at the gate will not let Cheney’s car enter the grounds. Cheney will say they have “no idea who we [are] and [are] confused that somebody would want to be coming in” when everybody else is leaving. Cheney’s driver takes the car over the curb and onto the sidewalk, to try and get Cheney to the White House, but a fire engine is driven in front of the car, to block its path. Eventually, though, Cheney’s car is allowed onto the grounds. [White House, 11/9/2001; Milwaukee Journal Sentinel, 7/2/2002; Hayes, 2007, pp. 334] Cheney will enter the White House at 9:52 a.m. (see 9:52 a.m. September 11, 2001). [United States Secret Service, 11/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 40]

Entity Tags: Lynne Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Eisenhower Executive Office Building.The Eisenhower Executive Office Building. [Source: White House]The Eisenhower Executive Office Building (EEOB), a government building located next to the West Wing of the White House, is evacuated. [CNN, 9/11/2001; Washington Post, 1/27/2002] The EEOB is where most of the president’s staff works. [New York Times, 1/8/2009] It is evacuated on the orders of the Secret Service. [Washington Post, 1/27/2002] Carl Truscott, the Secret Service special agent in charge of the presidential protective division, recently learned that a suspicious aircraft was flying toward the White House, and as a result said he would initiate the evacuations of the White House and the EEOB (see (Shortly After 9:35 a.m.) September 11, 2001). He then instructed a “White House security representative” to evacuate the White House. [United States Secret Service, 10/1/2001; United States Secret Service, 10/1/2001]
Guards Scream at People to Leave Building - Lloyd Blanchard, who works for the Office of Management and Budget in the EEOB, will later describe the evacuation. He will recall seeing “security personnel… moving frantically through the building, telling everyone to evacuate.” Blanchard and his colleagues are unaware of why, specifically, they are being ordered to leave the building. [IEM, 9/11/2011] Cesar Conda, a domestic policy adviser to Vice President Dick Cheney, whose office is in the EEOB, will recall seeing guards “screaming to everyone to ‘move’ and ‘run’ out of the White House complex.” [Politico, 4/23/2009] The New York Times will describe bomb squads “racing through the upper floors of the [EEOB], screaming, ‘Get out, get out, this is real!’” [New York Times, 9/16/2001] And Ron Christie, the deputy assistant to the vice president for domestic policy, will describe the scene on the second floor of the EEOB, writing: “[T]he offices containing the vice president’s Secret Service detail were flung open. Men and women I’d never seen before ran out with automatic weapons. They began to shout: ‘Everybody evacuate the building. Get out now!’” [Christie, 2006, pp. 129]
Some People Hear Recorded Evacuation Order - Apparently, some people in the EEOB hear an announcement instructing them to evacuate, but others do not. Time magazine will describe a recorded announcement going off. It will report: “Staff members in the [EEOB]… were huddled in front of their TV screens when they heard from TV reporters that they were being evacuated. Then the tape loop began. ‘The building is being evacuated. Please walk to the nearest exit.’” [Time, 9/14/2001] According to White House spokesman Scott Stanzel, who is in the EEOB, “[A]larms sounded, a steady, electronic beep, followed by a recorded male voice [saying,] ‘Evacuate the White House.’” [Knight Ridder, 9/16/2001] And Major Robert Darling, who is in the White House Airlift Operations office on the fourth floor of the EEOB, will recall, “The building’s intercom suddenly came to life and ordered all personnel to evacuate the White House and the adjoining Eisenhower Executive Office Building.” The announcement states: “Evacuate the White House complex! All personnel are to evacuate the White House complex immediately!” [Darling, 2010, pp. 46]
Some People Hear 'No Alarm Bells' - However, Yvonne Boulding, who works for the Office of Management and Budget, hears no announcement. “There was no announcement to evacuate,” she will recall. “Everybody just started yelling, ‘Get out, get out.’” [Boston Globe, 9/11/2001] And according to Mitch Daniels, the director of the Office of Management and Budget, “There was some confusion” but “no alarm bells went off.” Daniels will say that people instead decide to leave the building based on “word of mouth.” [New York Times, 9/12/2001]
Commotion, but No Evacuation Order Earlier On - Apparently no order was given to evacuate the EEOB earlier on, even when the nearby Pentagon was hit at 9:37 a.m. (see 9:37 a.m. September 11, 2001). Conda will recall that at the time he heard the boom in the distance from the Pentagon attack, the EEOB had not yet been evacuated. He had, however, already noticed “a lot of commotion, with the Secret Service agents scurrying up and down the marbled hallway” outside his office. [Politico, 4/23/2009] Just before the evacuation begins, Christie saw a Secret Service officer he is friends with outside the office of Cheney’s chief of staff, I. Lewis “Scooter” Libby, on the second floor of the EEOB. The agent waved frantically when he noticed Christie and then told him: “Ron, you need to get out of here. I’ve heard there’s another plane inbound to the White House and it could get here in less than two minutes. You need to get your staff, get out, and stay away from the windows.” [Christie, 2006, pp. 128-129] The EEOB will be mostly empty by 10:05 a.m., according to a Secret Service timeline. [United States Secret Service, 9/12/2001] The White House is evacuated around the same time as the EEOB is (see (9:45 a.m.) September 11, 2001). [Associated Press, 2001 pdf file; CNN, 9/12/2001]

Entity Tags: Yvonne Boulding, Lloyd Blanchard, Eisenhower Executive Offices Building, US Secret Service, Cesar Conda, Ron Christie, Mitch Daniels, Scott Stanzel, Robert J. Darling

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mike Grojean.Mike Grojean. [Source: Rice University]A meeting was originally scheduled to take place at this time in an area of the Pentagon that was destroyed when the building was hit and that was, ironically, intended to discuss what to do if a disaster should hit the Pentagon. The meeting was apparently going to take place in the office of Lieutenant General Timothy Maude, the Army’s deputy chief of staff for personnel, on the second floor of the Pentagon. Its participants were going “to discuss contingency plans in the event of a disaster at the headquarters of the US military,” according to the Birmingham Post. “Planners had envisaged a major flood or a hurricane strike on the Pentagon,” the Post will report, but “[n]o one had considered a suicide bombing involving a passenger aircraft.” Those who would have been at the meeting were “supposed to discuss deployment of their small team in times of national emergency, natural or otherwise.” They were also going “to consider the emergency relocation of staff.” The meeting would have been attended by Maude and Major Mike Grojean, leadership policy officer at the Army’s Office of the Deputy Chief of Staff for Personnel. Whether any other individuals were scheduled to attend is unstated. The meeting, though, was canceled at around 9:30 a.m. due to the attacks on the World Trade Center. At that time, Grojean had been walking down a corridor on his way to the meeting. A colleague of his received a call, informing him that the meeting had been called off, and then shouted down the corridor to Grojean, “Your meeting is canceled.” Grojean therefore turned around and headed back toward his office. [Birmingham Post, 9/11/2003; Jesse H. Jones Graduate School of Business, 9/9/2011] The time the meeting was scheduled to start at—9:45 a.m.—is just eight minutes after the Pentagon attack took place (see 9:37 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 10] Maude’s office was destroyed in the attack. [CNN, 9/6/2002] Maude was meeting there with eight members of his staff when the building was hit and all nine men died in the attack. [Goldberg et al., 2007, pp. 36-37] He was the highest-ranking military officer killed in the Pentagon attack. [USA Today, 9/25/2001] Grojean headed to the Army Operations Center in the basement of the Pentagon after the attack and will spend the rest of the day there. [Birmingham Post, 9/11/2003; Jesse H. Jones Graduate School of Business, 9/9/2011]

Entity Tags: Timothy J. Maude, Michael Grojean

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Secret Service agents inspecting the luggage of members of the media travel pool at Sarasota-Bradenton International Airport.Secret Service agents inspecting the luggage of members of the media travel pool at Sarasota-Bradenton International Airport. [Source: Steve Nesius / Associated Press]Secret Service agents subject reporters and other individuals who are traveling with President Bush to a strict security check as they are getting onto Air Force One. Bush’s motorcade has now arrived at Sarasota-Bradenton International Airport in Florida, where Air Force One is waiting (see (9:43 a.m.) September 11, 2001). [Sammon, 2002, pp. 99; Rochester Review, 9/2004] The plane’s crew members have been told there is a “great potential that we are going to be under attack sitting on the ramp” at the airport, according to Colonel Mark Tillman, the pilot. They have also been told there are “unidentified people all around the airport,” and that there is a “possibility that we were subject to the plan to go ahead and assassinate the president” (see (9:04 a.m.-9:55 a.m.) September 11, 2001). [United Services Automobile Association, 9/11/2011] Reporters who are heading for the rear entrance to Air Force One are stopped by Secret Service agents and ordered to drop whatever they are carrying for a security sweep. [Sammon, 2002, pp. 99] One reporter, White House correspondent Richard Keil, will later recall seeing “a dozen additional Secret Service agents” at the airport, “each with bomb-sniffing dogs.” “We usually have our bags inspected only once in the morning, as long as we remain inside the secure ‘bubble’ in which the president travels,” Keil will write. But now, “everyone’s bag had to be re-swept.” [Rochester Review, 9/2004] Even staffers who are wearing special lapel pins showing they are White House employees have their belongings checked by the bomb-sniffing dogs. [Sammon, 2002, pp. 99] Passengers also have to confirm who they are before being allowed onto the plane. “There was a lot of attention to our credentials, who we were,” Sandy Kress, Bush’s senior education adviser, will comment, adding: “We had to show ID and our badge, not just the badge. And this even though the crew knew most of us.” [Politico Magazine, 9/9/2016] Meanwhile, a military aide standing at the foot of the rear entrance to the plane snaps: “If you’re not essential, you’re not getting on the airplane! We gotta hurry up and get out of here.” [Sammon, 2002, pp. 99] Tillman will recall that Secret Service agents and the plane’s own security staffers are “double, triple-checking the manifest,” and the bomb-sniffing dogs “search everything” that comes onto Air Force One. “We didn’t want to take any chances,” he will comment. [United Services Automobile Association, 9/11/2011; US Air Force, 2/29/2012 pdf file] The mood, according to journalist and author Bill Sammon, is “extraordinarily tense.” [Sammon, 2002, pp. 99]

Entity Tags: US Secret Service, Mark Tillman, Richard Keil, Barnett A. (“Sandy”) Kress

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

FAA National Operations Manager Ben Sliney.FAA National Operations Manager Ben Sliney. [Source: Publicity photo]Ben Sliney, FAA’s National Operations Manager, orders the entire nationwide air traffic system shut down. All flights at US airports are stopped. Around 3,950 flights are still in the air. Sliney makes the decision without consulting FAA head Jane Garvey, Transportation Secretary Norman Mineta, or other bosses, but they quickly approve his actions. It’s Sliney’s first day on the job. [CNN, 9/12/2001; New York Times, 9/12/2001; Washington Post, 9/12/2001; MSNBC, 9/22/2001; Associated Press, 8/12/2002; USA Today, 8/13/2002; USA Today, 8/13/2002; USA Today, 8/13/2002; Associated Press, 8/21/2002; Newsday, 9/10/2002] Seventy-five percent of the planes land within one hour of the order. [USA Today, 8/12/2002] The 9/11 Commission will later remark that this “was an unprecedented order” that the “air traffic control system handled… with great skill.” [9/11 Commission, 7/24/2004, pp. 29] The Washington Post has reported that Mineta told Monte Belger at the FAA: “Monte, bring all the planes down,” even adding, “[Expletive] pilot discretion.” [Washington Post, 1/27/2002] However, it is later reported by a different Post reporter that Mineta did not even know of the order until 15 minutes later. This reporter “says FAA officials had begged him to maintain the fiction.” [Slate, 4/2/2002]

Entity Tags: Ben Sliney, Federal Aviation Administration, Jane Garvey, Monte Belger, Norman Mineta

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Defense Secretary Donald Rumsfeld’s office, and acting Joint Chiefs of Staff Chairman Richard Myers’ office, report to the NMCC teleconference that they are still trying to track down Rumsfeld and Myers, respectively, and bring them into the conference. [9/11 Commission, 6/17/2004] Rumsfeld is apparently outside the Pentagon looking at the Flight 77 crash site (see Between 9:38 a.m. and 10:00 a.m. September 11, 2001), though counterterrorism “tsar” Richard Clarke suggests Rumsfeld is elsewhere in the Pentagon for much of the time (see (Between 9:38 a.m. and 9:45 a.m.) September 11, 2001). Myers’ whereabouts in the period after the Pentagon crash have not been fully explained (see (Between 9:55 a.m. and 10:25 a.m.) September 11, 2001). Rumsfeld and Myers do not enter the NMCC until about 10:30 a.m. (see (10:30 a.m.) September 11, 2001).

Entity Tags: Donald Rumsfeld, National Military Command Center, Richard B. Myers

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Anita McBride.Anita McBride. [Source: American University]A large number of government employees gather at the office of DaimlerChrysler in Washington, DC, after being evacuated from the White House and the Eisenhower Executive Office Building, and continue their operations there. [Automotive News, 10/8/2001; Politico, 9/9/2011] The White House and the Eisenhower Executive Office Building next to it were evacuated at 9:45 a.m. (see (9:45 a.m.) September 11, 2001 and (9:45 a.m.) September 11, 2001). [Washington Post, 1/27/2002] After they left these buildings, many staffers went north to Lafayette Park, across from the White House, but were unsure what to do.
DaimlerChrysler Manager Wants Staffers to Come to His Building - Anita McBride, the acting director of White House personnel, calls her husband, Timothy McBride, who is vice president of Washington affairs for DaimlerChrysler and works at the company’s office a couple of blocks from the White House. “I knew he would know what to do even more than I,” Anita McBride will later comment, “and his immediate instinct was to bring everybody there” to the DaimlerChrysler building. Anita McBride tells her husband she is on the way to his office. She then gathers together the White House staffers who are around her and heads there. [Politico, 9/9/2011; National, 9/11/2011]
Equipment Set Up for Staffers to Use - Most of the DaimlerChrysler employees are leaving the building as the White House staffers are arriving. But before they go, they set up their computers, phones, televisions, and other resources for the White House staffers to use, and also order food for the staffers. Timothy McBride served as assistant to the president for management and administration during the administration of former President George H. W. Bush and, in that position, was responsible for many emergency procedures. “So I did have the benefit of being able to anticipate some of what the [White House] staff might need to carry on their functions,” he will comment.
Secret Service Secures the Building - After the first staffers arrive, other White House employees learn that their colleagues have assembled at the DaimlerChrysler building and go to join them. [National Journal, 8/31/2002] Soon, 72 members of the White House staff have made it to the building, the largest number of White House employees currently gathered in a single location. [Politico, 9/9/2011] They include speechwriters, photographers, and people from communications, the National Economic Council, Cabinet affairs, and legislative affairs. [National Journal, 8/31/2002] Members of the Secret Service lock down the building and ensure that only people with White House passes are able to gain access. Anita McBride calls the White House Situation Room and lets officials there know who is at the DaimlerChrysler building. Arrangements are then made for a few senior staffers to return to the White House (see (12:00 p.m.) September 11, 2001).
White House Employees Continue Their Work - The staffers who remain at the DaimlerChrysler building quickly set up operations and continue their work. The building becomes “a White House annex,” Anita McBride will comment. [Politico, 9/9/2011; National, 9/11/2011] Some of the staffers discuss how the government can continue to function, and put together checklists of the things various federal departments and agencies should do. [Bridgeland, 2012, pp. 5] Speechwriters David Frum, John McConnell, Matthew Rees, and Matthew Scully work on a speech for President Bush to deliver from the Oval Office this evening. They are assisted by another speechwriter, Michael Gerson, who is at his home in Alexandria, Virginia, but is able to communicate with them by phone. [Frum, 2003, pp. 117, 120; PBS Frontline, 7/7/2004; Draper, 2007, pp. 140]
Officials Consider How Previous Crises Were Managed - Ken Mehlman, the White House political director, instructs Brad Blakeman, the deputy assistant to the president for appointments and scheduling, and Barry Jackson, the director of the Office of Strategic Initiatives, to go on the Internet and research what, if any, significance the date of September 11 has in the Muslim world. Mehlman also instructs Blakeman and Jackson to research how former Presidents Bill Clinton, George H. W. Bush, and Ronald Reagan responded to crises during their presidencies. And he directs Logan Walters, the president’s personal aide, and Ashley Estes, the president’s personal secretary, to come up with a schedule based on how crises were managed during past presidencies. [Draper, 2007, pp. 140-141]
Staffers Stay at Building until Late Afternoon - Secret Service agents periodically brief the White House staffers on what is happening in Washington and elsewhere. The staffers will remain at the DaimlerChrysler building until about 5:30 p.m., after word is received that the president is heading back to Washington. The speechwriters will then go to the White House while the other staffers will go home. [National Journal, 8/31/2002; Politico, 9/9/2011]

Entity Tags: Michael Gerson, Barry Jackson, Timothy McBride, Anita McBride, Matthew Scully, Matthew Rees, US Secret Service, Ken Mehlman, Brad Blakeman, Logan Walters, DaimlerChrysler, Ashley Estes, David Frum, John McConnell

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The White House Situation Room.The White House Situation Room. [Source: Chuck Kennedy / White House]Staffers in the White House Situation Room remain where they are despite being advised to evacuate and a list of their names is sent out, in case an aircraft should crash into the White House. At 9:33 a.m., a supervisor at Washington’s Reagan National Airport called the Secret Service Joint Operations Center at the White House to report that an unidentified aircraft was heading toward the White House. The supervisor warned, “[I]f you’ve got people [at the White House], you’d better get them out of there” (see (9:33 a.m.) September 11, 2001). [Federal Aviation Administration, 9/14/2001; 9/11 Commission, 7/24/2004, pp. 9; McClatchy Newspapers, 8/29/2011] Most personnel evacuated from the White House at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [CNN, 9/11/2001; CNN, 9/12/2001]
Situation Room Personnel Decline the Advice to Leave - Meanwhile, Rob Hargis, the senior duty officer in the Situation Room, receives a call from a National Security Council official, who urges him and his colleagues to get out of the White House. Hargis turns to the others in the Situation Room and says: “We have been ordered to evacuate. If you want to go, go now.” However, everyone stays silent and no one gets up to leave. Hargis therefore tells the caller, “We’re staying.” He thinks the White House would be disconnected from the crisis if the Situation Room stopped operating at such a critical time. [McClatchy Newspapers, 8/29/2011] According to Franklin Miller, a senior aide to National Security Adviser Condoleezza Rice, at some point Deputy National Security Adviser Stephen Hadley gives the instruction to keep the Situation Room running and there is in fact never any question about its personnel leaving. [New York Times, 3/30/2004]
Counterterrorism Chief Allegedly Asks the Staffers to Evacuate - White House counterterrorism chief Richard Clarke will later claim that, apparently around this time, he is concerned for the safety of those with him in the Situation Room, and so he huddles them together and asks them to leave. He tells them: “We will be the next target. It’s no shame to relocate. Some of you have kids too. Think about them.” But the staffers all decline his request. [Clarke, 2004, pp. 12] However, Miller will dispute whether Clarke makes this offer, calling his claim “a complete fiction” (see March 30, 2004). [New York Times, 3/30/2004]
List of the Staffers' Names Is Sent to the CIA - All the same, Miller is concerned for the safety of those in the Situation Room. “The White House could be hit; we could be going down,” he thinks. He therefore quietly compiles a list of the names of everyone in the room, he will recall, “so that when and if we died, someone would know who was in there.” The list is passed to Scott Heyer, a communications officer in the Situation Room, and Heyer e-mails it to the CIA operations center. [New York Times, 12/30/2001; McClatchy Newspapers, 8/29/2011] For the rest of the day, about a dozen staffers will remain in the Situation Room, working frantically to keep information flowing to President Bush, Vice President Dick Cheney, and key White House personnel. [Daily Telegraph, 9/10/2010; McClatchy Newspapers, 8/29/2011]

Entity Tags: Central Intelligence Agency, Richard A. Clarke, Franklin Miller, Scott Heyer, Rob Hargis, Stephen J. Hadley

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Personnel in the White House Situation Room request protective gear, in case there is a chemical or biological attack, but when someone arrives with gas masks for them, they find there are too few to go around. [Clarke, 2004, pp. 8-9; McClatchy Newspapers, 8/29/2011] While most people in the White House evacuate, beginning at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001), those in the Situation Room stay where they are (see (Shortly After 9:45 a.m.) September 11, 2001). White House counterterrorism chief Richard Clarke and about a dozen others remain at work there, keeping information flowing to key government officials. [Daily Telegraph, 9/10/2010; McClatchy Newspapers, 8/29/2011] Beverley Roundtree, Clarke’s secretary, calls and tells Lisa Gordon-Hagerty, a member of Clarke’s counterterrorist staff, that she and the rest of Clarke’s staff in the Eisenhower Executive Office Building, next to the White House, will also be staying where they are instead of evacuating. Gordon-Hagerty, realizing she will not be able to persuade Roundtree to leave, says to the secretary, “Okay, okay,” and adds, “then bring over the chem-bio gear.” Responding to Gordon-Hagerty’s request, Roundtree subsequently comes to the Situation Room with gas masks, which she distributes to the people there. [Clarke, 2004, pp. 8-9] However, Clarke and his colleagues face an “anxious moment” when they realize there are too few gas masks for the people in the Situation Room. “[S]ome questioned the apparent lottery, while others wondered what they didn’t know,” McClatchy Newspapers will later report. [McClatchy Newspapers, 8/29/2011]

Entity Tags: Richard A. Clarke, Beverley Roundtree, Lisa Gordon-Hagerty

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Senator John Kerry looks up to the sky as he and others evacuate.Senator John Kerry looks up to the sky as he and others evacuate. [Source: CBC]The Capitol building in Washington, DC is evacuated. [Associated Press, 8/21/2002] It is the first time in US history this has ever happened. [Chicago Tribune, 9/12/2001; New York Times, 9/12/2001] Both the Senate and the House are in session at the time. [CNN, 8/17/2002] Capitol Police officers go through the building and order people to leave at once. [Washington Post, 9/12/2001; CNN, 9/11/2002]
Reports of Plane Approaching the Capitol - The evacuation appears to be in response to reports of a plane heading toward the Capitol. [Associated Press, 9/11/2001; CNN, 8/17/2002; Bamford, 2004, pp. 80-81] According to CNN congressional correspondent Dana Bash, “the Capitol Police were hearing, in their radio, that there was a plane—another plane in the air, likely headed for the Capitol.” [CNN, 9/11/2006] When a Capitol Police officer instructs Senate Majority Leader Tom Daschle (D-SD) to leave the building, he says: “We have word that an airplane is heading this way and could hit the building anytime. You need to evacuate.”
'Nothing Orderly' about Evacuation - However, there are problems with the evacuation. According to Daschle, “The fire alarm system, which was working in the nearby Senate office buildings, was never activated in the Capitol, so there were people who weren’t aware that an evacuation was taking place.” Also, some individuals are reluctant to leave. [Daschle and D'Orso, 2003, pp. 109-110] Rep. Bob Stump (R-AZ) will recall: “They tried to throw me out three times, but they didn’t succeed. I figured I was safer in the building than out on the street.” [Associated Press, 9/11/2001] Daschle will recall that there is “nothing orderly” about the evacuation. Outside the building “No one knew what to do or where to go. People congregated on the grass and in the parking lot. Senators and staff were mixed in with tourists, all staring up at the sky, wondering what might be headed our way.” [Daschle and D'Orso, 2003, pp. 110] CNN will report, “[S]ome of the most high ranking officials in the United States government were just kind of scattered around this area without a gathering point.” [CNN, 9/11/2006]
Sergeant at Arms Concerned over Poor Security - Al Lenhardt, the Senate’s sergeant at arms, will later say how alarmed he was “to see members of Congress and their staffs mixed in with visitors and passersby wandering in the open around the Capitol grounds. One of the tactics that terrorists have been known to employ is to create a diversion to move their intended target to the area where the actual attack will take place. Al imagined a bomb or gunfire erupting right there on the lawn outside the Capitol.” [Daschle and D'Orso, 2003, pp. 111] Eventually, many of the members of Congress go to the Capitol Police headquarters, which then serves as their command center for the day (see (9:55 a.m. and After) September 11, 2001 and (10:00 a.m.-6:30 p.m.) September 11, 2001). [CNN, 9/11/2002; Daschle and D'Orso, 2003, pp. 112]

Entity Tags: Al Lenhardt, Robert Lee Stump, US Capitol Police, Tom Daschle

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A fighter and helicopter both fly directly above the Pentagon on 9/11 on the morning of 9/11. Exact time is unknown.A fighter and helicopter both fly directly above the Pentagon on 9/11 on the morning of 9/11. Exact time is unknown. [Source: Agence France-Presse]The three F-16s scrambled from Langley Air Force Base, Virginia, at 9:30 a.m. finally reach Washington and the burning Pentagon. The 129 mile distance could theoretically have been covered by the fighters in six minutes, but they’ve taken a wide detour over the ocean (see 9:30 a.m.-9:37 a.m. September 11, 2001). The exact time they arrive is unclear. An early timeline laid out to CNN by senior Defense Department officials will claim they arrive as early as 9:49 a.m., but the 9/11 Commission later claims they only establish “a combat air patrol (CAP) over Washington” at “approximately 10:00 a.m.” [CBS News, 9/14/2001; CNN, 9/17/2001; North American Aerospace Defense Command, 9/18/2001; 9/11 Commission, 8/26/2004, pp. 34]
Conflicting Press Accounts - Press accounts of when the first fighters reach Washington are highly contradictory. Early news accounts describe fighters arriving from Andrews Air Force Base, not Langley, “within minutes,” “a few moments,” or “just moments” after the Pentagon crash. [Denver Post, 9/11/2001; Daily Telegraph, 9/16/2001; ABC News, 9/11/2002] Other newspaper accounts inaccurately deny that fighters from Andrews are deployed [USA Today, 9/16/2001] , and some deny Andrews even has fighters available. [USA Today, 9/16/2001] Defense officials will initially claim, “There were no military planes in the skies over Washington until 15 to 20 minutes after the Pentagon was hit”—in other words, 9:53 a.m. to 9:58 a.m. [Seattle Post-Intelligencer, 9/14/2001] But an ABC News report will suggest that by around 10:00 a.m., “Dozens of fighters are buzzing in the sky” over Washington. [ABC News, 9/11/2002]
Fighter Jets Don't Arrive until Later? - In contrast, the New York Times reports: “In the White House Situation Room and at the Pentagon, the response seemed agonizingly slow. One military official recalls hearing words to the effect of, ‘Where are the planes?’” The Pentagon will insist it had air cover over its own building by 10 a.m. However, numerous witnesses on the ground, including a reporter for the New York Times who is headed toward the building, will say they did not see any fighters until around 10:40 a.m., or “closer to 11” (see (10:40 a.m.) September 11, 2001). [New York Times, 9/16/2001; Creed and Newman, 2008, pp. 130-131] According to some accounts, the plane that flies over the Pentagon at that time is Major Billy Hutchison’s F-16, launched from Andrews Air Force Base. [Filson, 2003, pp. 81-82; Spencer, 2008, pp. 235-236] NORAD will initially claim the Langley fighters were about 105 miles from the Pentagon when it was hit at 9:37, and the 9/11 Commission will later claim they were 150 miles away (see 9:37 a.m. September 11, 2001). [North American Aerospace Defense Command, 9/18/2001; 9/11 Commission, 7/24/2004, pp. 27]

Entity Tags: Pentagon, North American Aerospace Defense Command, US Department of Defense, 9/11 Commission

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Candy Crowley.Candy Crowley. [Source: CNN]After the Capitol building in Washington is evacuated (see 9:48 a.m. September 11, 2001), those located around it—including members of Congress—experience serious problems communicating by phone and other means. CNN senior political correspondent Candy Crowley will describe: “Nobody knew anything.… Nobody had any way to communicate.… The cell phones went down. Eventually… the personal BlackBerrys that bring your e-mail to you, they went down. And inside the Capitol, remember [there are] still switchboard operators there. Inside the Capitol, the phones worked only on and off.” According to Senator Edward Kennedy (D-MA), there is “no communication whatsoever going on.” [CNN, 9/11/2002] Senate Majority Leader Tom Daschle (D-SD) will recall: “People were punching their cell phones to no avail. The lines were jammed.” [Daschle and D'Orso, 2003, pp. 110] Consequently, for more than an hour Daschle’s own staff is unable to establish where he is. [Washington Post, 1/27/2002] House Speaker Dennis Hastert (R-IL) was experiencing communications problems even before he was evacuated from the Capitol, while trying to contact Vice President Dick Cheney by phone (see (9:04 a.m.-9:45 a.m.) September 11, 2001). [Hastert, 2004, pp. 6; Hayes, 2007, pp. 336] Whether others at the Capitol also experienced similar difficulties prior to the evacuation is unclear. What causes these problems is uncertain. However, numerous other people in the Washington area, including senior government officials, also experience serious communications problems throughout the day (see (After 8:55 a.m.) September 11, 2001).

Entity Tags: Edward M. (“Ted”) Kennedy, Tom Daschle, Dennis Hastert

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

About ten minutes prior to its collapse, a New York Police Department (NYPD) helicopter unit reports over the Special Operations Division radio channel that “large pieces” are falling from the South Tower. While police hear this transmission, the fire department does not, and there is no police representative at the Fire Department of New York (FDNY) command post to pass the information on. [Fire Engineering, 9/2002; National Institute of Standards and Technology, 9/2005, pp. 95] None of the NYPD helicopter pilots predict the South Tower collapse in advance. [9/11 Commission, 7/24/2004, pp. 304]

Entity Tags: New York City Police Department, World Trade Center, New York City Fire Department

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Sandra Bradshaw.
Sandra Bradshaw. [Source: Family photo]Sandy Bradshaw calls her husband from Flight 93. She says, “Have you heard what’s going on? My flight has been hijacked. My flight has been hijacked with three guys with knives.” [Boston Globe, 11/23/2001] She tells him that some passengers are in the rear galley filling pitchers with hot water to use against the hijackers. [Pittsburgh Post-Gazette, 10/28/2001; Pittsburgh Post-Gazette, 10/28/2001]

Entity Tags: Sandy Bradshaw

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

By 9:50 a.m., CIA Director George Tenet is in his office on the seventh floor of the agency’s Langley headquarters. He later describes: “[E]veryone was wondering, what next? Reports came in of several airplanes that were not responding to communications from the ground and perhaps heading toward Washington. Several [Counterterrorist Center] officers reminded us that al-Qaeda members had once discussed flying an airplane into CIA headquarters, the top floor of which we were presently occupying.” Tenet himself later recalls that, in the minutes after he’d learned of the first attack, he’d “thought about the ‘Bojinka’ plot to blow up twelve US airliners over the Pacific and a subsequent plan to fly a small airplane into CIA headquarters” (see (8:55 a.m.-9:15 a.m.) September 11, 2001). [Woodward, 2002, pp. 7-8; Tenet, 2007, pp. 162 and 164] According to CIA contractor Billy Waugh, people at the headquarters are aware that Flight 93 is currently unaccounted for, and it is “a widespread assumption within the building that this flight [is] headed straight for us in the CIA headquarters” (see (Before 10:00 a.m.) September 11, 2001). [Waugh and Keown, 2004, pp. 293-294] Tenet asks Mike Hohlfelder, the chief of his security detail, for his recommendation, and is advised, “Let’s evacuate.” Though he later claims he was “reluctant” about this, Tenet tells his senior leadership: “We have to save our people. We have to evacuate the building.” Therefore, at about 10 a.m., the word goes out for a large number of the CIA’s thousands of employees to go home. Initially, the senior leadership team moves from Tenet’s seventh-floor conference room to another room on the first floor, but it then exits the headquarters building and heads across the campus to the CIA’s printing plant, where a crude operational capability has been set up. However, due to the objections of CIA counterterrorism chief Cofer Black, those in the Counterterrorist Center and the Global Response Center are allowed to stay in place in the headquarters (see (10:00 a.m.) September 11, 2001). Tenet and his staff will leave the printing plant and return to the headquarters at around 1 p.m., by which time they will consider the danger to be over. [Woodward, 2002, pp. 8-9; Tenet, 2007, pp. 164-165 and 168] The CIA headquarters evacuation is aided by the fact that a fire had occurred there just over a month earlier. Consequently, new evacuation procedures had been laid out, which Tenet follows on this day (see August 7-September 10, 2001). [Kessler, 2003, pp. 222-223]

Entity Tags: George J. Tenet, Central Intelligence Agency, Mike Hohlfelder, Billy Waugh

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Leo Mullin.Leo Mullin. [Source: Publicity photo]Leo Mullin, the CEO of Delta Air Lines, calls FAA Administrator Jane Garvey at FAA headquarters in Washington, DC, and reports that four Delta aircraft are missing. Mullin, who is at his company’s headquarters in Atlanta, Georgia, tells Garvey: “We can’t find four of our planes. Four of our transponders are off.” [USA Today, 8/13/2002; Spencer, 2008, pp. 186] The identities of these aircraft are unstated. Whether they include Delta Flight 1989, which FAA air traffic controllers have mistakenly reported as being a possible hijacking (see (9:28 a.m.-9:33 a.m.) September 11, 2001 and 9:39 a.m. September 11, 2001), is unclear. At 9:27 a.m., the FAA’s Boston Center reported that this plane was missing (see 9:27 a.m. September 11, 2001). [North American Aerospace Defense Command, 9/11/2001; 9/11 Commission, 5/23/2003] But, according to the 9/11 Commission, Delta 1989 “never turned off its transponder.” [9/11 Commission, 7/24/2004, pp. 28] USA Today will report that, after “early reports that a bomb, then hijackers, might be aboard, Delta CEO Leo Mullin, 58, had nervously tracked [Delta 1989] from the company’s headquarters in Atlanta. Every five minutes, a new report came in. None seemed clear.” [USA Today, 8/13/2002]

Entity Tags: Leo Mullin, Jane Garvey, Delta Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Michael White.Michael White. [Source: Publicity photo]Cleveland Hopkins Airport and numerous buildings in the city of Cleveland are evacuated, following the decision to land Delta Air Lines Flight 1989—which is wrongly thought to be hijacked and with a bomb on board—at the Cleveland airport. [Associated Press, 9/11/2001; WKYC, 9/11/2006; Spencer, 2008, pp. 191-192]
Airport Concerned about Delta 1989 - Delta Air Lines was concerned about Flight 1989, and instructed it to land as soon as possible in Cleveland (see (9:42 a.m.) September 11, 2001). [Spencer, 2008, pp. 167; USA Today, 9/11/2008] FAA and military personnel have mistakenly suspected that this aircraft has been hijacked (see (9:28 a.m.-9:33 a.m.) September 11, 2001, 9:39 a.m. September 11, 2001, and (Shortly After 9:44 a.m.) September 11, 2001), and their concerns have reached personnel at Cleveland Airport. Fred Szabo, the airport commissioner, will later recall: “There was an indication that this might be a terrorist plane. We didn’t know if there were bombs on board, or if it was a hijacked plane.” [9/11 Commission, 7/24/2004, pp. 27-28; WKYC, 9/11/2006; Spencer, 2008, pp. 167-168]
Airport Evacuated as Plane Approaches - As Delta 1989 heads in to land, air traffic controllers instruct it to follow a long path that initially takes it far past the airport. According to author Lynn Spencer, the “controllers are giving themselves time to evacuate the airport since [Delta 1989] has been confirmed hijacked and since they believe it contains a bomb intended to detonate when the aircraft crashes into the terminal.” Even FAA personnel at the airport evacuate their building and make their way to a huge NASA hangar next door. [Spencer, 2008, pp. 191-192] After Delta 1989 lands, police block off all entrances to the airport terminal, and bomb-sniffing dogs are brought to baggage pickup areas. [Associated Press, 9/11/2001]
City Buildings Evacuated - Furthermore, for the first time in his administration, Cleveland Mayor Michael White orders the evacuation of all federal and city buildings. [WCPN, 9/20/2001] Schools are closed and a parking ban is issued downtown. [WCPN, 9/12/2001] White also asks owners of large commercial high-rises to evacuate. [Associated Press, 9/11/2001] These evacuation efforts presumably benefit from the fact that Cleveland is one of six major Ohio cities that has, for a number of years, been part of a federal program to help defend against domestic terrorism. [WCPN, 9/20/2001]
NASA Facility Evacuated - Even the 3,500 employees at the NASA Glenn Research Center, which is located adjacent to the Cleveland airport, are ordered to evacuate their facility. Directors there had in fact met and decided to evacuate the center after seeing the television coverage of the second attack on the World Trade Center. It takes about an hour and a half to get everyone out of the building. [Cleveland Free Times, 9/6/2006]

Entity Tags: Federal Aviation Administration, Fred Szabo, Cleveland Hopkins International Airport, Michael R. White

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Don Carty, the CEO of American Airlines, asks Transportation Secretary Norman Mineta to confirm which airplane has hit the Pentagon, but is frustrated when Mineta cannot provide a definite answer. Carty, who is at the American Airlines System Operations Control (SOC) center in Texas, and Mineta, who is in the Presidential Emergency Operations Center (PEOC) below the White House, are participating in a phone conference call (see (Between 9:22 a.m. and 9:40 a.m.) September 11, 2001). Carty asks Mineta what type of plane hit the Pentagon, to see if it belongs to American Airlines. Receiving no firm answer, he exclaims: “For God’s sake, it’s in the Pentagon. Can’t somebody go look at it and see whose plane it is?” Mineta replies: “They have. You can’t tell.” [Wall Street Journal, 10/15/2001; Spencer, 2008, pp. 186] American Airlines will not learn until later on that the plane that hit the Pentagon was its Flight 77. [9/11 Commission, 1/27/2004] At around 11:18 a.m., it will issue a statement in which it mentions Flight 77 (see (11:18 a.m.) September 11, 2001), but this statement will only say that Flight 77 is one of two planes the airline has “lost” in “tragic incidents this morning.” [Associated Press, 9/11/2001; CNN, 9/12/2001]

Entity Tags: Norman Mineta, Don Carty, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Speaker of the House Dennis Hastert (R-IL), who is third in line for the presidency, is evacuated from the US Capitol building and flown to a secret underground bunker in Virginia, where he remains until late in the afternoon. [ABC News, 9/11/2001; ABC News, 9/15/2002] Around 9:48, the Capitol building had begun evacuating (see 9:48 a.m. September 11, 2001). At that time, Hastert was on the House floor. Two members of his security detail now enter the chamber and tell him, “We’re going to evacuate the Capitol, and you’re going to a secure location.” They take him out of the building and drive him hurriedly to Andrews Air Force Base, ten miles southeast of Washington. After he arrives there, Hastert is finally able to communicate with Vice President Dick Cheney, who is at the White House. (Hastert had been trying to contact Cheney earlier on, but without success (see (9:04 a.m.-9:45 a.m.) September 11, 2001.) Cheney tells Hastert: “There’s a real danger. I want you to go to a secure location.” [Hastert, 2004, pp. 8-9] Hastert gets on a helicopter and is flown to the secret underground bunker at Mount Weather in Bluemont, Virginia, 48 miles outside Washington—about 20 minutes journey by air. [Bulletin of the Atomic Scientists, 11/2001; ABC News, 9/15/2002; Bamford, 2004, pp. 81] In the following hours, other top members of the House and Senate leaderships will join him there (see (Between Late Morning and Early Afternoon) September 11, 2001). [ABC News, 9/11/2001; Hastert, 2004, pp. 10] Hastert remains at the secure facility for several hours, and will return to Washington late in the afternoon (see (Between 5:00 p.m. and 6:00 p.m.) September 11, 2001). [Daily Herald (Arlington Heights), 9/11/2002] Hastert’s evacuation to Mount Weather is the result of “Continuity of Government” (COG) orders, which provide for evacuating the third and fourth in the line of presidential succession during a national emergency, in order to protect the nation’s constitutional leadership. [Washington Post, 1/27/2002] Counterterrorism “tsar” Richard Clarke activated the COG plan shortly before 10:00 a.m. this morning (see (Between 9:45 a.m. and 9:56 a.m.) September 11, 2001). [Clarke, 2004, pp. 8]

Entity Tags: Mount Weather, Dennis Hastert, Richard (“Dick”) Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline, Civil Liberties

Acting Chairman of the Joint Chiefs of Staff Richard Myers wants clear rules of engagement for military fighter pilots, according to counterterrorism “tsar” Richard Clarke. In his book Against All Enemies, Clarke will describe hearing that the president has authorized the military to shoot down hostile aircraft some time between about 9:45 and 9:56 (see (Between 9:45 a.m. and 9:56 a.m.) September 11, 2001). From the White House Situation Room, where he is located, he then gets the attention of those on the video conference screen for the Pentagon, and informs them of this decision. Myers asks, “Okay, shoot down aircraft, but what are the ROE [rules of engagement]?” As Clarke will comment, “It was one thing to say it’s okay to shoot down a hijacked aircraft threatening to kill people on the ground, but we needed to give pilots more specific guidelines than that.” Clarke asks his colleague Franklin Miller and Marine Colonel Tom Greenwood—a member of Miller’s staff—to ensure that the Defense Department has “an answer to that question quickly.” He tells them, “I don’t want them delaying while they lawyer that to death.” Clarke recalls that he is then informed: “CNN says car bomb at the State Department. Fire on the Mall near the Capitol.” [Clarke, 2004, pp. 8-9] It is therefore unclear exactly what time he is describing, as CNN first makes the incorrect report of the State Department car bomb at 10:33, but it reports the fire on the Mall at 9:45. [CNN, 9/11/2001; CNN, 9/11/2001; Broadcasting and Cable, 8/26/2002] Defense Secretary Donald Rumsfeld will tell the 9/11 Commission that he works on fashioning the rules of engagement for fighter pilots, in collaboration with Myers, after he enters the Pentagon’s National Military Command Center (NMCC) at around 10:30 (see (10:30 a.m.-1:00 p.m.) September 11, 2001). [9/11 Commission, 3/23/2004] Yet he does not complete and issue these rules until 1:00 p.m. [9/11 Commission, 7/24/2004, pp. 465; Cockburn, 2007, pp. 7; Myers, 2009, pp. 157-158]

Entity Tags: Tom Greenwood, Richard B. Myers, Franklin Miller, Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After spending about 40 minutes at the disaster scene, on the World Trade Center site, New York City Mayor Rudolph Giuliani relocates to a small office building at 75 Barclay Street, about two blocks from the WTC, hoping to establish a command post there. His usual command center, in WTC 7, was evacuated at around 9:30 a.m. (see (9:30 a.m.) September 11, 2001). With him are several colleagues, including Police Commissioner Bernard Kerik and Office of Emergency Management Director Richard Sheirer. [Kerik, 2001, pp. 334; Giuliani, 2002, pp. 10; 9/11 Commission, 5/18/2004 pdf file; 9/11 Commission, 5/19/2004; Barrett and Collins, 2006, pp. 10] While at Barclay Street, Giuliani is able to get in touch with the White House, and speaks to Chris Henick, the deputy political director to President Bush (see 9:58 a.m. September 11, 2001). Immediately afterwards, he receives a phone call from Vice President Cheney, though this is cut off before either one is able to speak. Giuliani also claims he is given advance warning of the South Tower’s collapse while at this command post (see (Before 9:59 a.m.) September 11, 2001). After the South Tower collapses outside, Giuliani and his colleagues all decide to evacuate, going through the basement into a neighboring building, 100 Church Street. They will then leave this and head north, being joined by cameras and press. [Fink and Mathias, 2002, pp. 112; 9/11 Commission, 5/19/2004; Barrett and Collins, 2006, pp. 348]

Entity Tags: Rudolph (“Rudy”) Giuliani, Bernard Kerik, Richard Sheirer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Judd Gregg.Judd Gregg. [Source: US Congress]Laura Bush, the president’s wife, and her entourage stay in the office of Senator Judd Gregg (R-NH) as they wait for the Secret Service emergency response team to arrive and take them away from Capitol Hill. Bush and those with her in the Russell Senate Office Building headed to Gregg’s office after they learned of the attack on the Pentagon and Bush’s Secret Service agents told them to go to the basement (see (9:45 a.m.-9:50 a.m.) September 11, 2001). (Gregg’s office is on a lower floor of the building, though whether it is in the basement is unclear.)
First Lady Unable to Contact Daughters - From Gregg’s office, Bush tries calling her daughters, Barbara and Jenna, who are both at university. [Bush, 2010, pp. 200] She is unable to reach them at this time. According to journalist and author Christopher Andersen, she is told that “they had both already been hustled off to what the Secret Service called ‘secure locations.’” [Newsweek, 12/3/2001; Andersen, 2002, pp. 6]
First Lady and Senator Talk about Families - The first lady then sits with Gregg, who is a longtime Bush family friend, and, she will later recall, they talk “quietly about our families and our worries for them, and the overwhelming shock we both felt.” [New York Times, 10/4/2004; Bush, 2010, pp. 200] Senator Edward Kennedy (D-MA), who is also in Gregg’s office at this time, will recall, “We kept the television set off and simply talked for a while.” [Kennedy, 2009, pp. 492]
Reporters Cannot Travel with First Lady - Noelia Rodriguez, the first lady’s press secretary, is worried about the pool reporters who are with them. She will describe, “We put them all in a room,” but Bush’s Secret Service agents tell her, “We have to leave here and we can’t take [the pool reporters] with us.” Laurence McQuillan, of USA Today, reassures Rodriguez, telling her, “Don’t worry about us.” [National Journal, 8/31/2002] Bush remains in Gregg’s office until members of the Secret Service, including the emergency response team, collect her from there (see (Shortly After 10:00 a.m.) September 11, 2001). [Bush, 2010, pp. 200] She and her staff leave the Russell Senate Office Building at around 10:10 a.m., and are then driven to a “secure location” (see (10:10 a.m.-10:55 a.m.) September 11, 2001). [National Journal, 8/31/2002]

Entity Tags: Jenna Bush, Barbara Pierce Bush, Noelia Rodriguez, US Secret Service, Larry McQuillan, Laura Bush, Edward M. (“Ted”) Kennedy, Judd Gregg

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A television broadcast falsely describes smoke coming from Washington Mall instead of its true source, the Pentagon.A television broadcast falsely describes smoke coming from Washington Mall instead of its true source, the Pentagon. [Source: CNN]There are numerous false reports of additional terror attacks. Before 10:00 a.m., some hear reports on television of a fire at the State Department. At 10:20 a.m., and apparently again at 10:33 a.m., it is publicly reported this was caused by a car bomb. [Ottawa Citizen, 9/11/2001; Daily Telegraph, 12/16/2001; Broadcasting and Cable, 8/26/2002] At 10:23 a.m., the Associated Press reports, “A car bomb explodes outside the State Department, senior law enforcement officials say.” [Broadcasting and Cable, 8/26/2002] Counterterrorism “tsar” Richard Clarke hears these reports at this time and asks Deputy Secretary of State Richard Armitage in the State Department to see if the building he’s in has been hit. Armitage goes outside the building, finds out there’s no bomb, and calls his colleagues to inform them that the reports are false. Reports of a fire on the Capitol Mall also appear and are quickly found to be false. [ABC News, 9/15/2002; Clarke, 2004, pp. 8-9] There are numerous other false reports over the next hour, including explosions at the Capitol building and USA Today headquarters. [Broadcasting and Cable, 8/26/2002] For instance, CNN reports an explosion on Capitol Hill at 10:12 a.m. CNN then announces this is untrue 12 minutes later. [Ottawa Citizen, 9/11/2001]

Entity Tags: Richard Armitage, Richard A. Clarke, US Department of State

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Ronald Bucca.
Ronald Bucca. [Source: Public domain]Two firefighters climbing up the South Tower, Orio Palmer and Ronald Bucca, have reached its 78th floor, the lower end of the impact zone where Flight 175 hit. [New York Times, 8/4/2002] They are just two floors below the level where, minutes later, its collapse initiates. [Federal Emergency Management Agency, 5/1/2002, pp. 2-34] Over radio, Palmer tells firefighter Joseph Leavey, “We’ve got two isolated pockets of fire. We should be able to knock it down with two lines.” [Dwyer and Flynn, 2005, pp. 206] The fact that they reached so high up the tower only comes to light almost a year later, when a tape of radio communications from 9/11 is made public (see August 4, 2002). The New York Times will report “[N]owhere on the tape is there any indication that firefighters had the slightest indication that the tower had become unstable or that it could fall.” [New York Times, 11/9/2002] Palmer’s communication appears to contradict claims that “extreme fires” contributed to the tower’s collapse. [BBC, 9/13/2001; New York Times, 10/20/2004] Ronald Bucca, a Special Forces veteran, had actually conducted his own private research into Islamic militancy following the 1993 WTC bombing. He’d even taken time, in 1996, to attend the beginning of the trial of Ramzi Yousef, a mastermind of the bombing (see September 5, 1996). [Lance, 2003, pp. 180-183, 333-334]

Entity Tags: World Trade Center, Orio Palmer, Ronald Bucca

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Lynne Cheney.Lynne Cheney. [Source: David Bohrer / White House]Lynne Cheney, the wife of Vice President Dick Cheney, enters the White House, but the Secret Service agent who accompanies her is initially confused about where he should take her. [White House, 11/14/2001; United States Secret Service, 11/17/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 40] Cheney has been driven to the White House by her Secret Service agents after they evacuated her from a hair salon in Washington, DC (see (Shortly After 9:33 a.m.) September 11, 2001). Cheney and her agents are met at the White House by a senior Secret Service agent—an assistant special agent in charge—who then accompanies Cheney through the building. [United States Secret Service, 10/1/2001] Cheney and the agent run into I. Lewis “Scooter” Libby, the vice president’s chief of staff, who is on his way to the Presidential Emergency Operations Center (PEOC), a bunker below the East Wing of the White House. Libby will later recall that the Secret Service agent with Cheney appears uncertain about where he should be going. “The agent was a little confused about where [Cheney] should be,” he will say. “[H]e somehow had the impression that she was supposed to be in the mess area [i.e. the cafeteria in the West Wing].” Libby tells the agent, “I think we’re—Mrs. Cheney and I—are supposed to be in the PEOC.” He will comment, “I’m aware that [Cheney] would be safer if we could get her down to the PEOC.” But, according to Libby, the agent thinks “we were supposed to be somewhere else.” The agent has a wire in his ear; Libby will comment, “I think he was getting some instructions off of that.” Finally, after “probably a minute or so,” Libby will say, the problem of where to take Cheney “got clarified” and the agent receives “the proper instruction.” Cheney, the Secret Service agent, and Libby then head toward the PEOC. [White House, 11/14/2001] The three of them go downstairs and Cheney will then join the vice president in the tunnel leading to the PEOC (see (9:55 a.m.) September 11, 2001). [White House, 11/9/2001; 9/11 Commission, 7/24/2004, pp. 40]

Entity Tags: US Secret Service, Lynne Cheney, Lewis (“Scooter”) Libby

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Joseph Morris.Joseph Morris. [Source: Publicity photo]Inspector Joseph Morris, a commanding officer with the Port Authority Police Department (PAPD), tells numerous PAPD officers to initially stay away from the Twin Towers after they arrive near the World Trade Center, thereby likely preventing many of them from being killed when the South Tower collapses. [Police, 9/1/2002; Law Officer, 8/16/2011] Morris was in his office at New York’s La Guardia Airport when he heard someone yell out that an aircraft had crashed into the WTC. After turning on the television and seeing the images of the burning North Tower, he gave the order for all his available officers to go to the WTC. “I initiated a mobilization of personnel following long-held department plans and procedures for response to the World Trade Center for aircraft disasters and high-rise fires,” he will later describe. Morris and 17 colleagues head out and arrive in the vicinity of the WTC “maybe six to seven minutes” before the South Tower collapses, Morris will estimate, which would be at around 9:52 a.m. to 9:53 a.m. About 40 to 50 PAPD officers are at the location at this time and Morris is the highest-ranking commander among them. [Urban Hazards Forum, 1/2002; 9/11 Commission, 11/10/2003; 9/11 Commission, 5/18/2004 pdf file]
Officers Are Told to Stay Away from the WTC - The PAPD officers with Morris are keen to rush into the Twin Towers and get involved with the rescue operation. Normally, they would go to the lobby of the North Tower in an emergency like the current one. Morris, though, tells them to stay back while he assesses the situation. The decision is made for the officers to “break up into groups of three or four, with a supervisor,” and “get [their] bunker gear on,” Morris will say. He instructs them “not to go anywhere until I came up with a plan.” [Urban Hazards Forum, 1/2002; Police, 9/1/2002; Law Officer, 8/16/2011]
Commander Thinks There May Be Few People Left to Rescue - Morris will say his caution about allowing PAPD officers into the Twin Towers at the current time is partly because he sees very few civilians coming his way up West Street and this leads him to question how many people are left at the WTC to be rescued. [9/11 Commission, 11/10/2003] Some other Port Authority employees, in addition to the PAPD officers, are at the same location as Morris and Morris tells them, too, to stay away from the WTC. “I informed them they should stay at that location until more information was gathered for responses,” he will say. [9/11 Commission, 5/18/2004 pdf file]
Commander's Decision Likely Saves Lives - Morris’s decision to keep PAPD officers away from the WTC will be credited with saving the lives of people who may have been killed when the South Tower collapsed, at 9:59 a.m. (see 9:59 a.m. September 11, 2001), if they had headed to the Twin Towers. Alan Reiss, director of the Port Authority’s World Trade Department, will say that in retrospect, he believes it “most certainly saved lives of at least some of those officers held back.” [9/11 Commission, 11/3/2003] Law Officer magazine will describe it as a decision “that proved to be a lifesaver for many.” [Law Officer, 8/16/2011] Police magazine will call it one of “a couple of key decisions” Morris makes “that saved his department even greater tragedy” today. [Police, 9/1/2002] A few minutes after arriving near the WTC, Morris will decide to head to the incident command post in the North Tower to meet with other professionals who are assembled there. He will be going toward it with Lieutenant Emiliano Sepulveda, a colleague of his, when the South Tower starts to come down. He will run north up West Street and then find protection inside the PAPD’s command bus. [9/11 Commission, 11/10/2003; 9/11 Commission, 5/18/2004 pdf file; Law Officer, 8/16/2011]

Entity Tags: Emiliano Sepulveda, Joseph M. Morris, Alan Reiss, Port Authority Police Department

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A radio transmitter carried by aircraft that is designed to go off automatically if a plane crashes is activated in the vicinity of the city of Ann Arbor in southeast Michigan, although the distress signal is presumably a false alarm. Details of the distress signal will be described when an unidentified individual calls the FAA’s Cleveland Center at around 10:19 a.m. and tells an air traffic controller there, “I’ve got an ELT reported over Ann Arbor.” [Federal Aviation Administration, 9/11/2001; Federal Aviation Administration, 10/14/2003] An “ELT” is an emergency locator transmitter, a device carried on most general aviation aircraft in the US that is designed to automatically begin transmitting a distress signal if a plane should crash, so as to help search and rescue efforts in locating the downed aircraft. [Federal Aviation Administration, 3/23/1990; Federal Aviation Administration, 7/12/2001; Aircraft Owners and Pilots Association, 1/22/2009] The caller will not say who reported the ELT signal to him. But he will say the signal “started at 13:53” Zulu time, which is 9:53 a.m. Eastern time. Presumably realizing the signal was therefore activated over 25 minutes earlier, the caller will add, “Wait a minute, that don’t make any sense.” But the Cleveland Center controller will tell him: “Yeah, it does. It might have been late to be…” The caller will then say, “Okay, well I’ve got an ELT reported over Ann Arbor,” before the call ends. [Federal Aviation Administration, 9/11/2001] Further details of the ELT signal and what might have caused it are unknown. Flight 93 will crash in rural Pennsylvania about 10 minutes after the signal over Ann Arbor is activated (see (10:03 a.m.-10:10 a.m.) September 11, 2001 and (10:06 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 30] However, apparently no ELT signal will go off when it crashes (see 10:07 a.m. September 11, 2001). [Federal Aviation Administration, 9/11/2001] According to Major Allan Knox, who works at the Air Force Rescue Coordination Center at Langley Air Force Base in Virginia, most ELT signals are false alarms. [9/11 Commission, 10/6/2003 pdf file]

Entity Tags: Allan Knox, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mark Tillman.Mark Tillman. [Source: US Air Force]Colonel Mark Tillman, the pilot of Air Force One, is warned about an unidentified man, possibly carrying a gun, who is standing at the end of the runway at the airport in Sarasota, Florida, as he is preparing to take off with President Bush on the plane. [Fox News, 9/6/2011; US Air Force, 2/29/2012 pdf file] Bush arrived at Sarasota-Bradenton International Airport after being driven away from the Emma E. Booker Elementary School and is now on Air Force One (see (9:43 a.m.) September 11, 2001). [Sammon, 2002, pp. 98-99; St. Petersburg Times, 7/4/2004] While the plane’s crew members were waiting for him to arrive, they were told there was “great potential that we are going to be under attack sitting on the ramp” and they received “reports of unidentified people all around the airport,” according to Tillman (see (9:04 a.m.-9:55 a.m.) September 11, 2001). [United Services Automobile Association, 9/11/2011]
Secret Service Alerts Pilot to Man Carrying a 'Long Gun' - Now, as Air Force One is taxiing out for takeoff, Tillman receives a warning from the Secret Service about an unidentified man who is standing by the fence at the end of the runway and carrying some type of device. The Secret Service “didn’t know what the gentleman had, but he had something in his hand; they thought it might have been a long gun,” Tillman will later recall. [Fox News, 9/6/2011] “It is almost impossible to defend against a long gun if he’s going to shoot me on the ground,” Tillman will note. He is told that “shooters have [the unidentified man] in sight” and “will take him down if he moves.” He is instructed, “[P]lease, do not taxi by him and take off,” even though the direction of the prevailing wind would normally lead to the plane going by the man while taking off. [US Air Force, 2/29/2012 pdf file] Tillman therefore has to launch in the opposite direction, with a tail wind, in order to stay away from the man. [Wichita Eagle, 11/13/2012]
Plane Takes Off 'Like a Rocket' - Air Force One will take off at about 9:54 a.m. (see 9:54 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 39] Tillman will climb the plane steeply. This, he will say, is “what we needed to do to make sure that [the man] didn’t have a correct line of sight to fire at the aircraft.” [Peter Schnall, 1/25/2009] “I start hauling down the runway,” he will describe. “Pull back, went up at about 8,000 feet per minute, and just put the plane on its tail, rolled it off towards the Gulf of Mexico, because I didn’t want the shooter to get us.” [US Air Force, 2/29/2012 pdf file] White House communications director Dan Bartlett, who is on Air Force One, will note that the plane takes off “like a rocket.” He will recall that “for a good 10 minutes, the plane was going almost straight up.” [White House, 8/12/2002] White House adviser Karl Rove, who is also on Air Force One, will comment that he has not previously “been in a jet at such a steep incline.” He will also say the Secret Service is “concerned about the possibility of terrorists with shoulder-launched ground-to-air missiles” and it therefore wants the plane “out of range quickly.” [Rove, 2010, pp. 252-253]
Suspicious Man Found to Be Not a Threat - The fear over the unidentified man at the end of the runway will turn out to be unfounded. The man, according to Tillman, is just someone who has come to the airport with his children to see Air Force One leaving Sarasota, and the device he is carrying is just a video camera. [US Air Force, 2/29/2012 pdf file; Wichita Eagle, 11/13/2012]

Entity Tags: Mark Tillman, Karl C. Rove, US Secret Service, Dan Bartlett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

NORAD’s Continental United States Region (CONR) is told it will not need to provide fighter jets to escort Air Force One when the plane takes off from Sarasota, Florida. [National Guard Bureau, 11/19/2001] While President Bush is visiting the Emma E. Booker Elementary School in Sarasota (see (8:55 a.m.) September 11, 2001), Air Force One is on the ground at Sarasota-Bradenton International Airport. [Wall Street Journal, 3/22/2004 pdf file; US Air Force, 2/29/2012 pdf file] Major General Larry Arnold, the CONR commander, will later recall that around this time, CONR “knew that the president was down in Florida” but it “didn’t know what he was going to do.” “Eventually,” he will say, “we asked the question: If he takes off, do we need to escort?” Arnold will not state who CONR, which is based at Tyndall Air Force Base, Florida, asks this question to. But the person or agency says no. CONR will only be asked to provide fighters to escort Air Force One after 9:54 a.m., when the plane takes off from Sarasota (see 9:54 a.m. September 11, 2001). “[T]he airplane took off and we got immediate word that the Secret Service had asked us to escort [it],” Arnold will recall. [National Guard Bureau, 11/19/2001] He will say that CONR “received tasking from the Secret Service through the Joint [Chiefs of] Staff and NORAD to follow the president and protect him.” [Code One Magazine, 1/2002] In Florida, NORAD has two fighters on alert at Homestead Air Reserve Base and two fighters on alert at Tyndall Air Force Base. [Airman, 12/1999; St. Petersburg Times, 7/4/2004] However, its Southeast Air Defense Sector (SEADS) will scramble fighters from Ellington Field in Texas to escort Air Force One (see (After 9:56 a.m.) September 11, 2001). [Your Houston News, 9/19/2001; Rosenfeld and Gross, 2007, pp. 40] Furthermore, these fighters will only reach Air Force One at around 11:29 a.m., more than 90 minutes after the plane takes off (see (11:29 a.m.) September 11, 2001). [USA Today, 9/11/2001; St. Petersburg Times, 7/4/2004]

Entity Tags: Continental US NORAD Region, Larry Arnold

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Elizabeth Wainio.
Elizabeth Wainio. [Source: Family photo]Honor Elizabeth Wainio, a 27-year-old passenger on board Flight 93, calls her stepmother Esther Heymann, who is in Cantonsville, Maryland. [Chicago Tribune, 9/30/2001; Pittsburgh Post-Gazette, 10/28/2001] According to journalist and author Jere Longman, the call starts “shortly past nine-fifty.” Official accounts say it starts at 9:54, or seconds before. [Longman, 2002, pp. 167; 9/11 Commission, 8/26/2004, pp. 44; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Wainio begins, “We’re being hijacked. I’m calling to say good-bye.” She says a “really nice person” next to her has handed her the phone and told her to call her family. News reports suggest this person is Lauren Grandcolas, who had been assigned a seat by Wainio in row 11 of the plane. [Pittsburgh Post-Gazette, 10/28/2001; Longman, 2002, pp. 167-168; MSNBC, 9/3/2002; MSNBC, 9/11/2006] But according to a summary of passenger phone calls presented at the 2006 Zacarias Moussaoui trial, Wainio and Grandcolas are now separated and sitting in different areas of the plane. Wainio is now in row 33 along with fellow passenger Marion Britton and an unnamed flight attendant. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] According to some reports, Wainio is using a cell phone. Newsweek states that she actually tells her stepmother she is using a cell phone loaned to her by another passenger. [Newsweek, 9/22/2001; Chicago Tribune, 9/30/2001] But the Pittsburgh Post-Gazette claims she uses an Airfone. [Pittsburgh Post-Gazette, 10/28/2001] According to Longman, there are “long silences” throughout the call. [MSNBC, 7/30/2002] Heymann cannot hear anyone in the background: “She could not hear any conversation or crying or yelling or whimpering. Nothing.” [Longman, 2002, pp. 172] Longman describes that Heymann gets the feeling her stepdaughter is “resigned to what was going to happen to her. And that she actually seemed to be leaving her body, going to a better place. She had had two grandmothers who were deceased, and at one point she told her [step]mother, ‘They’re waiting for me.’” [MSNBC, 7/30/2002] Wainio also talks about her family, and says she is worried about how her brother and sister will handle this terrible news. [Longman, 2002, pp. 168] Accounts conflict over how long her call lasts and when it ends (see (Between 9:58 a.m. and 10:05 a.m.) September 11, 2001).

Entity Tags: Jere Longman, Lauren Grandcolas, Esther Heymann, Elizabeth Wainio

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Passenger Tom Burnett makes his fourth and final call from Flight 93 to his wife Deena Burnett. Deena makes a note of the time of the call. [Longman, 2002, pp. 118] Tom asks her, “Anything new?” and then, “Where are the kids?” When Deena says their three young daughters are asking to talk to him, Tom says, “Tell them I’ll talk to them later.” After a pause, he explains that he and some of the other passengers are going to try and seize control of the plane from the hijackers: “We’re waiting until we’re over a rural area. We’re going to take back the airplane.” He adds: “If they’re going to crash this plane into the ground, we’re going to have to do something.… We can’t wait for the authorities. I don’t know what they could do anyway. It’s up to us. I think we can do it.” He remains calm throughout the conversation. He tells Deena to just pray. [Sacramento Bee, 9/11/2002; Burnett and Giombetti, 2006, pp. 66-67] According to notes of Deena Burnett’s initial interview with the FBI (see (12:30 p.m.) September 11, 2001), Tom tells Deena he may not speak to her again. [Federal Bureau of Investigation, 9/11/2001 pdf file] But in her 2006 book, Deena Burnett will describe Tom saying: “Don’t worry. I’ll be home for dinner. I may be late, but I’ll be home.” Finally he says, “We’re going to do something,” and then hangs up. The call lasts less than two minutes. [Burnett and Giombetti, 2006, pp. 67] Tom does not give any personal message to his wife during the call. [CNN, 9/12/2001] Deena will later reflect: “He honestly expected to be home later that morning. If he thought he was going to die on that plane, he would have called his parents and sisters and talked to his daughters. At the very least, he would have given me a message for them. But he didn’t ask to speak to any of them. He was fighting to live.” [Burnett and Giombetti, 2006, pp. 68]

Entity Tags: Tom Burnett, Deena Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Ben Robinson.Ben Robinson. [Source: US Air Force]An Airborne Warning and Control System (AWACS) plane is directed toward Sarasota, Florida, where President Bush is currently located, and will accompany Air Force One as it carries Bush back to Washington, DC. The AWACS has been flying a training mission off the east coast of Florida (see Before 9:55 a.m. September 11, 2001). NORAD now instructs it to head toward Sarasota, on Florida’s west coast.
Pilot Thinks This Is an Exercise - Several months previously, Major General Larry Arnold, the commanding general of NORAD’s Continental US Region, made arrangements with Brigadier General Ben Robinson, the commander of the 552nd Air Control Wing at Tinker Air Force Base, Oklahoma, for AWACS support to be provided during training exercises simulating attacks on the United States. As Arnold will later recall, the pilot of the AWACS that NORAD now contacts “thought it was an exercise.” However the pilot is then told “what happened at the World Trade Center” and realizes “his responsibility was to follow the president.” Arnold will say: “We told him to follow Air Force One, and he asked the question we all asked: ‘Where is it going?’ We said: ‘We can’t tell you. Just follow it.’” [Filson, 2002; Code One Magazine, 1/2002; Filson, 2003, pp. 86-87]
AWACS Escorts President to Washington - The time the AWACS plane gets close enough to Air Force One to be of assistance to it is unclear. According to journalist and author Bill Sammon, by around 10:30 a.m., it has not yet arrived to protect the president’s plane. [Sammon, 2002, pp. 107] Arnold will recall that NORAD maintains “the AWACS overhead the whole route,” as Air Force One flies to Barksdale Air Force Base, then Offutt Air Force Base, and then back to Washington. [Code One Magazine, 1/2002]
AWACS Is a 'Wonderful Asset' - According to Mark Rosenker, the director of the White House Military Office, AWACS planes “give you the big picture in the sky. They’re able to identify what’s a friend, what’s a foe.” Rosenker, who will fly with Bush on Air Force One after it takes off from Sarasota (see 9:54 a.m. September 11, 2001), says the AWACS is “a wonderful asset to have up there for us, it tremendously helped us to be able to guide for where we needed to go, to what potential problems we might encounter.… [I]t was an important part of what we needed to do to guarantee the safety of the president of the United States.” [White House, 8/29/2002]

Entity Tags: North American Aerospace Defense Command, Larry Arnold, Mark Rosenker, 552nd Air Control Wing

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Air Force One departs Sarasota.Air Force One departs Sarasota. [Source: Associated Press]Air Force One takes off from off from Sarasota-Bradenton International Airport in Florida with President Bush on board. [USA Today, 9/11/2001; Washington Post, 1/27/2002; 9/11 Commission, 7/24/2004, pp. 39] The plane takes off without any fighter jets protecting it. “The object seemed to be simply to get the president airborne and out of the way,” an administration official will later say. [Daily Telegraph, 12/16/2001] There are still 3,520 planes in the air over the US. [USA Today, 8/13/2002] About half of the planes in the Florida region where Bush’s plane is are still airborne. [St. Petersburg Times, 9/7/2002] Apparently, fighters don’t meet up with Air Force One until over an hour and a half later (see (11:29 a.m.) September 11, 2001). Counterterrorism “tsar” Richard Clarke will claim to have heard at around 9:50 a.m. from the White House bunker containing Vice President Dick Cheney that a fighter escort had been authorized. [Clarke, 2004, pp. 8-9]

Entity Tags: George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Scott Heyer.Scott Heyer. [Source: T.J. Kirkpatrick / MCT]Scott Heyer, a communications officer in the White House Situation Room, is unable to contact Air Force One, the president’s plane, as it travels from Florida to Louisiana. [9/11 Commission, 3/16/2004] Air Force One takes off from Sarasota, Florida, with President Bush on board at 9:54 a.m. (see 9:54 a.m. September 11, 2001) and lands at Barksdale Air Force Base in Louisiana at 11:45 a.m. (see 11:45 a.m. September 11, 2001). [New York Times, 9/16/2001; 9/11 Commission, 7/24/2004, pp. 39, 325] Personnel in the Situation Room, meanwhile, are working hard to keep information flowing to key White House officials. [McClatchy Newspapers, 8/29/2011] Heyer tries to establish contact with Air Force One, which is equipped with state-of-the-art communications systems, over an ultra-high-frequency (UHF) data circuit. This system can be used for voice communications, faxes, and computer communications with the president’s plane while it is airborne. However, Heyer will later recall, the UHF data circuit “was failing.” Heyer tries calling the Inmarsat satellite phone on Air Force One, but the line is busy. [Inside the White House, 9/1998; Hardesty, 2003, pp. 167; 9/11 Commission, 3/16/2004] A communicator on the plane will in fact later comment that on this day, “Inmarsat was clobbered immediately after the attack.” [SpaceNews, 5/18/2011] Heyer waits to hear back from Air Force One, but receives no communications from the plane while it is flying from Sarasota to Barksdale Air Force Base. [9/11 Commission, 3/16/2004] Bush will complain to the 9/11 Commission about his inability to make communications while he is on Air Force One today (see (9:54 a.m.-2:50 p.m.) September 11, 2001). [9/11 Commission, 6/17/2004]

Entity Tags: Scott Heyer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush on the phone during the flight from Sarasota to Barksdale Air Force Base.President Bush on the phone during the flight from Sarasota to Barksdale Air Force Base. [Source: White House]President Bush and his staff have difficulty communicating with colleagues in Washington, DC, while they are traveling on Air Force One, after the plane takes off from Sarasota-Bradenton International Airport (see 9:54 a.m. September 11, 2001). [Northwest Indiana Times, 9/22/2002; Canadian Broadcasting Corporation, 9/10/2006; Politico Magazine, 9/9/2016] Bush had problems calling his colleagues at the White House while he was being driven to the airport, after leaving the Emma E. Booker Elementary School in Sarasota, Florida, at around 9:35 a.m. (see (9:34 a.m.-9:43 a.m.) September 11, 2001). [9/11 Commission, 6/17/2004; Canadian Broadcasting Corporation, 9/10/2006]
Air Force One Should Have 'Outstanding Communications' - He ought to have more success after he boards Air Force One, at around 9:45 a.m. (see (9:43 a.m.) September 11, 2001), since the plane has state-of-the-art communications systems. [Inside the White House, 9/1998; Hardesty, 2003, pp. 167] Its capabilities are “just as good as the communications from the Oval Office in terms of [the president] being able to call, in a secure way, the secretary of defense, the secretary of state, the generals that might have to fight a war, or the vice president or… the national security adviser,” White House chief of staff Andrew Card will later comment. The plane has the “capacity to have… outstanding communications,” he will say. [White House, 8/12/2002]
Communications Systems Are 'All Jammed' - However, Bush and his staff have great difficulty sending and receiving information about the day’s events while they are on Air Force One. [Northwest Indiana Times, 9/22/2002] The “multiple [communications] systems—commercial and terrestrial systems” on the plane are “all jammed,” according to Master Sergeant Dana Lark, superintendent of communications. Lark actually wonders, “Did someone sabotage our comms?” [Politico Magazine, 9/9/2016]
Bush Has Problems Communicating with Vice President Cheney - Bush finds that his calls are successful only intermittently. [Canadian Broadcasting Corporation, 9/10/2006] Attempts are made to establish an open line with Vice President Dick Cheney and National Security Adviser Condoleezza Rice, who are at the White House, but the line keeps dropping. [Bush, 2010, pp. 131] “It was absolutely stunning, standing next to the president as he was talking to the vice president, then holding the phone off his ear because it cut off,” White House press secretary Ari Fleischer will comment. [Politico Magazine, 9/9/2016] At one point, Bush pounds his desk in frustration and shouts: “This is inexcusable. Get me the vice president.” [CBS News, 9/11/2002] He also has difficulty reaching his wife, Laura, since the line keeps dropping when he tries to call her. He eventually talks to her shortly before 11:45 a.m., when Air Force One is approaching Barksdale Air Force Base in Louisiana (see (Shortly Before 11:45 a.m.) September 11, 2001). [Bush, 2010, pp. 132]
Officials in Washington Are Unable to Call the Plane - Some key individuals in Washington are unsuccessful when they try calling Air Force One. Scott Heyer, a communications officer in the White House Situation Room, is unable to contact the plane while it is flying from Sarasota to Barksdale Air Force Base, even when he tries calling its satellite phone (see 9:54 a.m.-11:45 a.m. September 11, 2001). [9/11 Commission, 3/16/2004] And White House counselor Karen Hughes is unable to reach the president when she tries calling him while he is airborne (see (Between 10:31 a.m. and 11:45 a.m.) September 11, 2001). [Washington Post, 1/27/2002; NBC, 4/4/2004]
Bush Has His First Teleconference Hours after Leaving Sarasota - As a result of his problems communicating from the plane, Bush will hold his first teleconference with his principal advisers at around 3:15 p.m. (see (3:15 p.m.) September 11, 2001)—more than five hours after he takes off from Sarasota—after he arrives at Offutt Air Force Base in Nebraska, where there is sophisticated communications equipment (see 2:50 p.m. September 11, 2001). [Northwest Indiana Times, 9/22/2002; Business Week, 11/4/2002; 9/11 Commission, 7/24/2004, pp. 326] By that time, the communication problems will apparently have started to ease. Lark will recall that as Air Force One is flying to Offutt, “some of the commercial systems finally began to become available” and she actually receives a call from her chief. [Politico Magazine, 9/9/2016]
Good Communications Are 'Critical' for the President - Bush’s communication problems may have a significant impact on the government’s ability to respond to the terrorist attacks. Thomas Kean, the chairman of the 9/11 Commission, will explain why the president’s ability to communicate during a crisis is so important, saying, “In the case of any kind of attack in the United States, what you’re supposed to do is get the president off the ground and Air Force One then becomes the command center.” Once he is airborne, the president is “commanding the forces of the United States from the air,” Kean will say. [Canadian Broadcasting Corporation, 9/10/2006] “The president literally can’t function in his constitutional role unless he can communicate, so [good communications are] absolutely critical,” Lieutenant Colonel Thomas Herman, a senior presidential communications officer, will similarly comment. [Marist Magazine, 10/2002] The president “is the only one who can give certain orders that need to be given,” Kean will note. [Canadian Broadcasting Corporation, 9/10/2006] However, Mark Rosenker, director of the White House Military Office, will claim that the communication problems have only a limited impact. “[F]or the most part I believe the president had the ability to do what was necessary to be in control and have command of his forces, and talk with his national security structure,” he will say. [White House, 8/29/2002]
Communications Systems Are Supposedly 'Saturated' - Lark will learn at a later date that the communication problems occur because, she will say, “the commercial systems were all just saturated.” [Politico Magazine, 9/9/2016] Rosenker will similarly suggest that the problems may be partly due to the fact that communications from Air Force One “have to get through a regular telephone network,” and when there is a crisis, the increased volume of communications “jam and overuse the structure.” [White House, 8/29/2002] On top of their problems making and receiving calls, Bush and his staffers have difficulty monitoring the television coverage of the attacks while they are airborne, because the reception on the plane is poor and intermittent (see (9:54 a.m.-6:54 p.m.) September 11, 2001). [CBS News, 9/11/2002; Northwest Indiana Times, 9/22/2002; Politico Magazine, 9/9/2016]

Entity Tags: Thomas Kean, Condoleezza Rice, Ari Fleischer, Thomas Herman, Scott Heyer, Andrew Card, Mark Rosenker, Dana Lark, Richard (“Dick”) Cheney, George W. Bush, Laura Bush, Karen Hughes

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush watching TV in his office on Air Force One.President Bush watching TV in his office on Air Force One. [Source: White House]President Bush and those with him on Air Force One are less aware of ongoing events than millions of Americans are, because the television reception on the plane is weak and intermittent. [Bamford, 2004, pp. 83; Draper, 2013, pp. 100; Politico Magazine, 9/9/2016] The president’s plane currently has no satellite television. [White House, 8/8/2002; Bush, 2010, pp. 130] The TV system is instead only able to pick up local stations as the plane flies over large populated areas and even then the reception is poor. [Walsh, 2003, pp. 210; Schmitt and Shanker, 2011, pp. 21] When the plane is over a populated area, the televisions on board flicker briefly before the images fade away. [Albuquerque Tribune, 9/10/2002; Wall Street Journal, 8/26/2011]
Passengers Only See 'Bits and Pieces' of the News - “It was not a good signal,” Mark Rosenker, director of the White House Military Office, will later recall, and the plane’s passengers are only able to see “bits and pieces” of what is being broadcast. [White House, 8/29/2002] “Everyone is watching the monitors, trying to get snippets of visual information, and the reception keeps going in and out,” White House photographer Eric Draper will say. [Albuquerque Tribune, 9/10/2002] “After a few minutes on a given station, the screen would dissolve into static,” Bush will describe. [Bush, 2010, pp. 130]
Passengers Are 'Starving for Information' - Partly because of their inability to follow events on television, Draper will say, “Everyone [on Air Force One] was starving for information.” [Politico Magazine, 9/9/2016] “Bush was largely blind to the vivid images of destruction and disarray that were seen by millions of Americans live on television,” journalists Eric Schmitt and Thom Shanker will write. [Schmitt and Shanker, 2011, pp. 21] Those on the plane end up learning the news through sharing information among themselves by word of mouth. [Sarasota Magazine, 11/2001; National Journal, 8/31/2002] Bush will state, however, that despite the poor television reception, he manages to catch “enough fleeting glimpses of the coverage to understand the horror of what the American people were watching.” [Bush, 2010, pp. 130]
Bush Is Frustrated by the 'Woeful' Communications - Officials will subsequently comment on Air Force One’s inadequate communications capabilities and their effects today. The president’s plane lacks “continuous direct broadcast television receive capability” and today’s events highlight “limitations in the president’s airborne capability to… monitor real-time news coverage,” the Air Force will state. [Northwest Indiana Times, 9/22/2002] “One of my greatest frustrations on September 11 was the woeful communications technology on Air Force One,” Bush will write. [Bush, 2010, pp. 130] The communications systems on Air Force One will be upgraded in order to correct the problems experienced today. [White House, 8/8/2002; Business Week, 11/4/2002; Walsh, 2003, pp. 33; Business Week, 3/20/2017] As well as having difficulty following events on television, Bush and his staffers have problems communicating with their colleagues in Washington, DC, while they are on Air Force One (see (9:54 a.m.-2:50 p.m.) September 11, 2001). [Northwest Indiana Times, 9/22/2002; Canadian Broadcasting Corporation, 9/10/2006; Politico Magazine, 9/9/2016]

Entity Tags: George W. Bush, Eric Draper, Mark Rosenker, US Department of the Air Force

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

FAA radar displays begin showing that a growing number of international flights approaching America are transmitting warning codes from their transponders. [Spencer, 2008, pp. 196-197]
Airspace Shut Down - At around 9:45 a.m., the FAA shut down US airspace and ordered all aircraft to land (see (9:45 a.m.) September 11, 2001). Shortly afterwards, Canada took similar action. However, international flights that are over the oceans and approaching America are getting low on fuel. As their crews establish radio contact with air traffic controllers, they are told that American airspace is closed. Many of the worried pilots dial emergency codes into their transponders. [US Congress. House. Committee On Transportation And Infrastructure, 9/21/2001; 9/11 Commission, 7/24/2004, pp. 29; Spencer, 2008, pp. 196]
Radar Screens Highlight Numerous Flights - A plane’s transponder is a device that sends that aircraft’s identifying information, speed, and altitude to radar screens. [Washington Post, 9/16/2001] There are three specific codes that pilots can dial into their transponder to signal an emergency: “7500” signifies a hijacking, “7600” signifies a loss of radio, and “7700” signifies other emergencies. [Spencer, 2008, pp. 25-26] Amid the current crisis, FAA radar screens begin highlighting a growing number of flights over the oceans that are transmitting warning codes. According to author Lynn Spencer, “One foreign crew dials in the four-digit code for ‘hijack,’ just to let the authorities know they are aware of what is taking place.” [Spencer, 2008, pp. 196-197] In response to a request from the FAA, Canada will agree to open its airspace to all international flights that are diverted away from the United States, allowing those flights to land at Canadian airports (see 10:21 a.m. September 11, 2001). [CNN, 9/12/2001; Time, 9/14/2001; NAV Canada, 7/22/2005]

Entity Tags: Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The air traffic control tower at Washington’s Reagan National Airport is evacuated, after it is informed that a suspicious aircraft—presumably Flight 93—is heading its way.
Warning of Approaching Aircraft - In the control tower, supervisor Chris Stephenson receives a call from the FAA’s Herndon Command Center, telling him: “You have another [aircraft] headed your way. Confirmed bomb on board.” This information also makes it to the Terminal Radar Approach Control (TRACON) at the airport. Around this time, the Command Center changes the information it has for Flight 93’s flight plan, so that it shows a destination of Reagan Airport (see 9:55 a.m. September 11, 2001). This means air traffic controllers are now able to track the flight on their situation displays. But in response to the news that the approaching aircraft has a bomb on board, the facility manager at Reagan Airport becomes concerned about the safety of his employees and decides to evacuate the control tower.
Tower Controllers Evacuated - Dan Creedon, a controller in the TRACON, tries calling the tower repeatedly, to pass on the manager’s instruction to evacuate, but he is unable to get through. He therefore leaves his post and takes the elevator up the tower. Once he reaches the control tower cab, he announces that there are to be “minimum bodies” in the tower, with only a skeletal staff remaining. Four controllers therefore volunteer to leave. [Spencer, 2008, pp. 215-216] (Seven or eight controllers usually work in the tower during a given shift, so this would mean three or four controllers remain there. [9/11 Commission, 7/28/2003 pdf file] )
Terminal Being Evacuated - When they make it down to the airport terminal, the controllers find that it too is being evacuated. Police are yelling at the crowd: “Everybody’s got to go! There are no more flights! Leave your stuff! Just go! It doesn’t matter where you go, just get away from the airport.”
Other Controllers Head to Mobile Unit - The controllers who had remained behind decide they too should leave the tower and relocate to an emergency mobile unit. Before doing so, they temporarily turn over the command and control of their airspace to Washington, DC, police helicopters. They are then escorted by members of the Secret Service down from the tower and through the terminal. [Spencer, 2008, pp. 216]

Entity Tags: Chris Stephenson, Federal Aviation Administration, Dan Creedon, Ronald Reagan Washington National Airport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After the US Capitol building in Washington is evacuated (see 9:48 a.m. September 11, 2001), many members of Congress go to the nearby Capitol Police headquarters for safety, but others head elsewhere and some go home. [Daschle and D'Orso, 2003, pp. 111-112] Although the Capitol began evacuating around 9:48, no one has instructions on where to go. “Rank-and-file lawmakers didn’t have guidance from their leaders or from Capitol Police.” [Washington Post, 1/27/2002] Many of them therefore remain in the vicinity of the Capitol building. [New York Times, 9/12/2001] Senate Majority Leader Tom Daschle (D-SD) is quickly driven away by his security detail after being evacuated from the Capitol. However, according to Daschle, the contingency plan for emergencies “directed us to convene at the Hart Senate Building, right next to the Capitol. But that was considered unsafe in this situation.” Therefore, “Some members of Congress who lived in the area decided to simply go home.” Others convene at the 116 Club, a restaurant on Capitol Hill. “The remaining senators were finally directed to the Capitol Police headquarters a block and a half away, where it was decided members of Congress would be safest. That became Congress’s central command center for the rest of the day” (see (10:00 a.m.-6:30 p.m.) September 11, 2001). However, while Daschle and some others are taken there early on (Daschle will recall being at the headquarters when the first World Trade Center tower collapses at 9:59), many others do not go there until later. [Daschle and D'Orso, 2003, pp. 111-112] Deputy Chief James Rohan of the Capitol Police keeps hearing complaints from his officers nearby the Capitol building, saying: “I’ve got all these congressmen wandering around here. What do you want me to do with them?” According to CNN, “the police assumed that those who weren’t in the [Congressional] leadership… would go home, but of course they didn’t.” Therefore, they are eventually brought to the Capitol Police headquarters as well. Several hundred members of Congress go to the headquarters during the day. [CNN, 9/11/2002] Around late morning or early afternoon, Congressional leaders leave there and are flown to a secure bunker outside Washington (see (Between Late Morning and Early Afternoon) September 11, 2001). [Washington Post, 1/27/2002] Many other members of Congress remain at the headquarters throughout the afternoon. [Washington Post, 9/12/2001; Daschle and D'Orso, 2003, pp. 116-117]

Entity Tags: US Capitol Police, Tom Daschle, James Rohan

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The hijacker pilot of Flight 93 (presumably Ziad Jarrah) reprograms the plane’s navigational system for a new destination. He dials in the navigational code for Washington’s Reagan National Airport, which is just four miles from the White House, and an arrival time of 10:28 a.m. The 9/11 Commission will say this further indicates that the plane’s intended target is the nation’s capital. [Longman, 2002, pp. 78, 182; 9/11 Commission, 7/24/2004, pp. 457; 9/11 Commission, 8/26/2004, pp. 45] A minute later, an air traffic controller at the FAA’s Cleveland Center will enter a revised flight plan for Flight 93 into the FAA computer system, giving a new destination of Reagan Airport, although the reason she does this is unclear (see 9:56 a.m. September 11, 2001). [Federal Aviation Administration, 9/11/2001; St. Petersburg Times, 9/12/2001; 9/11 Commission, 10/2/2003 pdf file] Twenty-five minutes earlier, at 9:30 a.m., someone in Flight 93’s cockpit had radioed in and requested a new flight plan from the FAA, with a final destination of Washington (see 9:30 a.m. September 11, 2001). [ABC News, 9/14/2001]

Entity Tags: Ziad Jarrah

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Thomas Gould.Thomas Gould. [Source: Nathan Lipscomb / US Air Force]A discussion takes place on Air Force One between Andrew Card, the White House chief of staff, Edward Marinzel, the head of President Bush’s Secret Service detail, Lieutenant Colonel Thomas Gould, Bush’s military aide, and Colonel Mark Tillman, the pilot, about where the president’s plane should go. [9/11 Commission, 7/24/2004, pp. 39] Air Force One’s original flight plan had Washington, DC, as the destination. [White House, 8/29/2002] And Bush has been anxious to return to Washington, to lead the government’s response to the terrorist attacks. [White House, 8/12/2002; White House, 8/16/2002; Bush, 2010, pp. 130] But when it took off from Sarasota-Bradenton International Airport in Florida (see 9:54 a.m. September 11, 2001), Air Force One had no fixed destination. According to the 9/11 Commission Report, the objective had been “to get up in the air—as fast and as high as possible—and then decide where to go.”
Washington Considered 'Too Unstable for the President to Return' - Now, in the discussion, it is decided that the plane should head somewhere other than Washington. Marinzel says he feels “strongly that the situation in Washington [is] too unstable for the president to return there” and Card agrees with him, according to the 9/11 Commission Report. [White House, 8/12/2002; 9/11 Commission, 7/24/2004, pp. 39] Mark Rosenker, the director of the White House Military Office, who is also on Air Force One, will recall that the decision to head to a destination other than Washington is “made based on the fact that the Pentagon had been hit, Washington was now clearly a target. There were a host of reports coming in that we could not tell [if they] were factual or not.” There is therefore “a consensus type of a decision made that perhaps we should look at an alternative site, clear the fog, and then make the final decision on where we would be going.” (It is unclear, however, whether Rosenker participates in the meeting between Card, Marinzel, Gould, and Tillman.) [White House, 8/29/2002]
President Reluctantly Accepts Decision - The time when the discussion of Air Force One’s destination takes place is unclear. Apparently describing this meeting, Card will say it takes place “up in the bedroom compartment” of the plane during the first “maybe five or 10 minutes of the flight,” meaning between around 9:55 a.m. and 10:05 a.m. [White House, 8/16/2002] But according to the 9/11 Commission Report, it takes place at about 9:45 a.m. [9/11 Commission, 7/24/2004, pp. 39] After the meeting, Bush will reluctantly accept the advice he is given, to head for a destination other than Washington, and at around 10:10 a.m. Air Force One will change course and fly west (see (10:10 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 315; Bush, 2010, pp. 130]

Entity Tags: Mark Tillman, Mark Rosenker, Edward Marinzel, Andrew Card, Thomas Gould

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Lynne Cheney, the wife of Vice President Dick Cheney, joins her husband in an underground tunnel that leads to the Presidential Emergency Operations Center (PEOC) below the White House. [White House, 11/9/2001; 9/11 Commission, 7/24/2004, pp. 40] Cheney has been driven to the White House by her Secret Service agents after they evacuated her from a hair salon in Washington, DC (see (Shortly After 9:33 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001] As they were making their way through the White House, Cheney and the Secret Service agent accompanying her ran into I. Lewis “Scooter” Libby, the vice president’s chief of staff, and Libby then joined them as they headed toward the PEOC (see 9:52 a.m. September 11, 2001). In the underground tunnel that leads to the PEOC, Cheney, the Secret Service agent, and Libby find the vice president. [White House, 11/14/2001] Vice President Cheney was being taken to the PEOC by his Secret Service agents (see (9:36 a.m.) September 11, 2001), but stopped in an area of the underground tunnel where there is a secure telephone, in order to speak to President Bush (see (9:37 a.m.) September 11, 2001 and (9:45 a.m.-9:56 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 39-40] He is on the phone with Bush when his wife reaches him. [Cheney, 9/11/2001; White House, 11/9/2001] Dick and Lynne Cheney will enter the PEOC at around 9:58 a.m., according to the 9/11 Commission Report (see (9:58 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 40]

Entity Tags: US Secret Service, Lewis (“Scooter”) Libby, Richard (“Dick”) Cheney, Lynne Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A US Park Police helicopter flying above the burning Pentagon.A US Park Police helicopter flying above the burning Pentagon. [Source: Mark D. Faram / US Navy]A US Park Police helicopter that recently arrived over the Pentagon is contacted by an air traffic controller at Washington’s Reagan National Airport and given responsibility for controlling the airspace over Washington, DC, since the control tower at Reagan Airport is being evacuated. [US Naval Historical Center, 11/20/2001; US Department of Health and Human Services, 7/2002, pp. A-48 pdf file; McDonnell, 2004, pp. 21 pdf file] The Park Police Aviation Unit’s two helicopters arrived at the Pentagon within minutes of the attack there (see Shortly After 9:37 a.m. September 11, 2001). [Rotor and Wing, 11/2001] While one of the helicopters landed to conduct medical evacuations, the other, which has the call sign “Eagle I,” circled overhead. [US Naval Historical Center, 11/20/2001; McDonnell, 2004, pp. 20-21 pdf file]
Airport Tower Being Evacuated - Eagle I has made three or four orbits around the Pentagon when a controller in the Reagan Airport tower radios its pilot, Sergeant Ronald Galey. The controller says the tower is currently evacuating. [US Naval Historical Center, 11/20/2001; National Park Service, 1/17/2002] According to some accounts, the tower is being evacuated due to reports of more hijacked aircraft heading in its direction (see (9:55 a.m.) September 11, 2001). [NBC 4, 9/11/2003; Spencer, 2008, pp. 215-216] But according to other accounts, the controller tells Galey the tower is evacuating because it is being affected by smoke that is drifting across from the burning Pentagon. [US Department of Health and Human Services, 7/2002, pp. A-48 pdf file; McDonnell, 2004, pp. 21 pdf file; Goldberg et al., 2007, pp. 162] Galey will recall the controller saying: “Eagle I, we can’t see anything outside the tower. [The smoke is] getting in our ventilation system. We’re abandoning the tower.” Therefore, the controller gives Galey control of the airspace for the entire Washington area, telling him, “You’ve got the airspace.” [US Naval Historical Center, 11/20/2001; McDonnell, 2004, pp. 21 pdf file]
Pilot Alarmed at Being Given Control of Airspace - The control tower at Reagan Airport is “normally the ‘nerve center’ for directing any response to this type of incident,” according to a National Park Service news article. [National Park Service, 9/21/2002] Galey is initially alarmed. He will recall thinking, “Exactly what I need right now is I’ve got control of the airspace.” [US Naval Historical Center, 11/20/2001] However, he is unaware that the FAA has ordered that all airborne aircraft must land at the nearest airport (see (9:45 a.m.) September 11, 2001), which will make his task easier. [US Congress. House. Committee On Transportation And Infrastructure, 9/21/2001; McDonnell, 2004, pp. 21 pdf file; 9/11 Commission, 7/24/2004, pp. 29]
NORAD Advises Pilot on Controlling Airspace - The controller gives Galey the radio frequency for NORAD, and tells him to contact NORAD. [National Park Service, 1/17/2002; McDonnell, 2004, pp. 21-22 pdf file] The person Galey then talks to at NORAD informs him: “Look, you have no [air] traffic in DC, except for the traffic that you’re calling. The aircraft that you’re calling in, we’re going to allow to come in. Other than that, there should be no one besides the military, and we’ll call you out the military traffic.” Galey will later reflect: “So that helped tremendously. That function alone was not very taxing.” [US Naval Historical Center, 11/20/2001] The person at NORAD also tells Galey there is “an unauthorized aircraft inbound from the Pennsylvania area, with the estimated time of arrival approximately 20 minutes into DC.” Galey will recall that he and the rest of his crew discuss what they should do, and decide that “we’d take our chances and stay there [at the Pentagon], and do what we came there to do.” [National Park Service, 1/17/2002]
Airspace Control Passed on to Metropolitan Police Helicopter - Eagle I becomes “the air traffic control function for the area, flying a slow racetrack pattern over the site and clearing aircraft in and out,” according to Lieutenant Philip Cholak, the Park Police Aviation Unit commander. [Aviation International News, 10/1/2001] But after a time Galey asks his paramedic to request that a Metropolitan Police helicopter be launched to take over the command and control of the Washington airspace. He tells the paramedic: “You know we’re going to have to do a medevac mission here. We’re going to have to relinquish the command/control function to somebody else.” A Metropolitan Police helicopter subsequently arrives and relieves Eagle I of its command and control function. [US Naval Historical Center, 11/20/2001; McDonnell, 2004, pp. 22 pdf file]

Entity Tags: Metropolitan Police Department of the District of Columbia, United States Park Police, Philip W. Cholak, Ronald A. Galey, Ronald Reagan Washington National Airport, North American Aerospace Defense Command

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An air traffic controller at the FAA’s Cleveland Center enters a new flight plan for Flight 93 into the FAA computer system, giving a new destination of Reagan National Airport in Washington, DC. Flight 93 is currently flying in the airspace covered by the Cleveland Center’s Imperial Sector radar position, which is being managed by controller Linda Justice. [Federal Aviation Administration, 9/11/2001; St. Petersburg Times, 9/12/2001; 9/11 Commission, 10/2/2003 pdf file; Lynn Spencer, 2008]
Controller Enters New Flight Plan for Flight 93 - Justice changes the flight’s destination code from “SFO,” the code for San Francisco International Airport, to “DCA,” the code for Ronald Reagan Washington National Airport. [St. Petersburg Times, 9/12/2001] An FAA chronology will specify that she changes the flight plan “direct HGR [the code for Hagerstown Regional Airport in Maryland] to DCA.” [Federal Aviation Administration, 9/11/2001] Another FAA chronology will similarly state that Justice reroutes Flight 93 “direct to Hagerstown direct to Washington National.” [Federal Aviation Administration, 12/6/2001] Flight 93’s tag therefore now reads, “Hagerstown—National,” according to Justice. [9/11 Commission, 10/2/2003 pdf file]
New Flight Plan Not Due to Communication with Pilot - The reason Justice enters a new flight plan for Flight 93 is unclear. A minute earlier, the hijacker pilot on Flight 93 reprogrammed the plane’s navigational system for the new destination of Reagan Airport (see 9:55 a.m. September 11, 2001). [Longman, 2002, pp. 182; 9/11 Commission, 7/24/2004, pp. 457] And according to the St. Petersburg Times, controllers typically only change a plane’s destination when this is requested by the pilots. [St. Petersburg Times, 9/12/2001] But one of the FAA chronologies will state that Justice’s change to the flight plan is “not a result of any communication with the pilot.” [Federal Aviation Administration, 9/11/2001]
Flight Plan Changed to Aid Handoff to Washington Controllers - Justice will later explain why she changes the flight plan. She will state that Flight 93 appears to be heading toward the airspace of the FAA’s Washington Center, and so, in “an attempt to expedite the situation,” she enters the change of routing to reflect Hagerstown Airport to Reagan Airport. She will say she does this “only to forward [the] information [about Flight 93] to the sectors the aircraft appeared to be tracking toward.” [Federal Aviation Administration, 9/12/2001 pdf file] Justice will tell the 9/11 Commission that she changes the routing when she sees Flight 93 is heading eastbound. She will say, “The easiest way to do a handoff is to change the flight plan,” and also say she changes the flight plan “to show that Washington Center was the recipient.” According to Justice, the “controversial step” she takes is “putting in Hagerstown, because the misconception was that she had communicated with the plane and cleared it through.” [9/11 Commission, 10/2/2003 pdf file] John Werth, another controller at the Cleveland Center, will tell the 9/11 Commission that Justice enters the new destination for Flight 93 “because she knew it would be easier to track the primary [radar track for the aircraft] when the computer has a flight plan to work with.” [9/11 Commission, 10/1/2003 pdf file] After changing the flight plan, Justice calls the Potomac Sector radar position at the Washington Center and tells the controller there to “pull up the data block” for Flight 93. Justice will say it is clear to the Washington Center controller that she has created the new destination in order to make it easier to locate the plane. [Federal Aviation Administration, 9/12/2001 pdf file; 9/11 Commission, 10/2/2003 pdf file]
New Flight Plan Causes False Reports of Plane Approaching Washington - According to author Lynn Spencer, the new flight plan creates a “coast track” of Flight 93 on the traffic situation displays at air traffic control facilities. “A coast track,” Spencer will write, “differs from a radar track in that it is not supported by radar returns but rather by a computer-generated, projected course for the flight. Although this track did not appear on controller radar screens, its presence on their [traffic situation displays] allowed Washington controllers to monitor the flight’s progression toward Washington.” According to Spencer, the presence of this coast track leads to incorrect reports of an aircraft approaching Washington in the minutes after Flight 93 crashes. She will write, “A controller in Washington, unaware that the flight had crashed, was calling position reports for the coast track of United 93 to the White House (see (Between 10:10 a.m. and 10:15 a.m.) September 11, 2001)… as well as the FBI at the Pentagon (where firefighters were evacuated and the firefight suspended in anticipation of a second impact)” (see (10:15 a.m.-10:38 a.m.) September 11, 2001). [Lynn Spencer, 2008]

Entity Tags: John Werth, Linda Justice, Cleveland Air Route Traffic Control Center, Washington Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Members of New York Police Department’s elite Emergency Service Unit (ESU) are given an order that means they have to get out of the World Trade Center or delay entering it and consequently many of them will avoid being killed when the South Tower collapses, at 9:59 a.m. [Keegan and Davis, 2006, pp. 101-102; Appel, 2009, pp. 112-113] The ESU is a highly trained organization comprised of first response rescuers. [City of New York, 6/29/2002] Its members respond to situations that require the most specialized training, such as hostage taking and water rescue, and use the most advanced equipment. [Keegan and Davis, 2006, pp. 101]
Officers Are Ordered to Come Down from the WTC - Inspector Ronald Wasson, commanding officer of the ESU, earlier on divided his officers into four teams of five or six men and then sent two teams into each of the Twin Towers to assist the rescue operation. [New York Daily News, 11/11/2001] But now, ESU commanders give the order for the unit’s members to “go tactical.” This means the officers in the towers have to come out of the buildings and go to the unit’s SWAT (special weapons and tactics) vans; put on their BDU (battle dress uniform) suits, flak jackets, and Kevlar helmets; and arm themselves with heavy weapons and assault rifles.
Commander Thinks Terrorists Might Attack the First Responders - The decision to order ESU officers to go tactical is made by Wasson, according to a book by Lieutenant William Keegan of the Port Authority Police Department. [Keegan and Davis, 2006, pp. 101-102] Wasson is currently assembled with a number of other ESU officers outside the Twin Towers, at the corner of West and Vesey Streets. [Appel, 2009, pp. 68] He decides that ESU officers should go tactical due to his concern that armed terrorists might attack the first responders at the WTC. He is “worried that with all his personnel inside the buildings, he [has] no way to protect the cops, firefighters, or civilians from the kind of low-intensity warfare—snipers, automatic weapons, car bombs, hostage situations—he [is] sure [will] follow the attack,” Keegan will write. He believes it is the responsibility of the New York Fire Department to deal with the fires in the Twin Towers, while the Police Department should be preparing for what might happen next. Many ESU members will come out of the towers after receiving the order to go tactical, according to Keegan. [Keegan and Davis, 2006, pp. 101-102]
Order Is Given after an Officer Hears of the Pentagon Attack - However, according to author Anthea Appel, the order to go tactical is made by Sergeant Tom Sullivan, another ESU officer. Sullivan is currently at the corner of West and Vesey Streets along with Wasson, getting ready to take two teams into the WTC. At 9:56 a.m., after hearing over his radio about the attack on the Pentagon, which occurred at 9:37 a.m. (see 9:37 a.m. September 11, 2001), he exclaims, “Screw rescue!” He then pulls his men back and announces that all ESU teams will be “going in tactical,” according to Appel. “I want heavy vests, helmets, rifles, and machine guns,” he says. In response to his announcement, ESU officers start taking off their rescue gear and putting on combat gear. They take off their safety helmets and replace them with ballistic helmets. They take off their air tanks, unbuckle their Roco harnesses, and put on more body armor over their bulletproof vests. They also unlock their gun bins and take out shotguns, submachine guns, and assault rifles. Some officers grumble under their breath, annoyed at being held back. “They didn’t like wasting time fiddling around with equipment,” Appel will comment, “and this sudden switch interrupted their adrenaline momentum.” They will be in the middle of changing into their combat gear when the South Tower collapses (see 9:59 a.m. September 11, 2001). [Appel, 2009, pp. 112-113]
Order Is Wrong but Saves Lives - The order to go tactical will turn out to be mistaken as there are no attacks by armed terrorists on the first responders at the WTC. However, as a result of it being issued, numerous ESU members will be outside the Twin Towers instead of inside the buildings when the South Tower comes down and many of them will therefore avoid being killed in the collapse. While 14 ESU members will die in the WTC collapses, a far greater number will survive, Keegan will write, “because Wasson’s order pulled them out of the towers and saved their lives.” [Keegan and Davis, 2006, pp. 102] One ESU member, Detective Frank DeMasi, will conclude that Sullivan “definitely saved his life when he made that last-minute decision to switch from rescue to tactical mode,” according to Appel, since the delay while they changed into their combat gear “kept DeMasi and his teammates from walking into the South Tower before it collapsed.” [Appel, 2009, pp. 265-266]

Entity Tags: New York City Police Department, Ronald Wasson, Frank DeMasi, Tom Sullivan

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush talks on the phone to Vice President Dick Cheney. Cheney recommends that Bush authorize the military to shoot down any plane that might be under the control of hijackers. “I said, ‘You bet,’” Bush later recalls. “We had a little discussion, but not much.” [USA Today, 9/16/2001; Newsday, 9/23/2001; Washington Post, 1/27/2002; CBS News, 9/2/2003] Bush recalls that this isn’t a difficult decision for him to make, “once I realized there was a protocol… because again, I now realized we’re under attack. This is a war.” According to journalists Bob Woodward and Bill Sammon, this call between Bush and Cheney takes place shortly after 9:56, when Air Force One took off from the Sarasota airport. [Sammon, 2002, pp. 102; Woodward, 2002, pp. 17-18; Washington Post, 1/27/2002] Consistent with this, Bush and Cheney will tell the 9/11 Commission that Bush gives the shootdown authorization during a call estimated to occur between about 10:00 and 10:15 (see (Between 10:00 a.m. and 10:15 a.m.) September 11, 2001). But the 9/11 Commission will say the authorization is given in a later call, at 10:18 (see 10:18 a.m.-10:20 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 40-41] Bush later indicates that he doesn’t make any major decisions about how to respond to the attacks until after boarding Air Force One, which fits with these accounts of him approving shootdown authorization after take off. [White House, 12/4/2001; Wall Street Journal, 3/22/2004 pdf file] But according to counterterrorism “tsar” Richard Clarke, the authorization is given earlier, at some point between about 9:38 and 9:56 (see (9:38 a.m.) September 11, 2001 and (Between 9:45 a.m. and 9:56 a.m.) September 11, 2001). [ABC News, 11/29/2003; Clarke, 2004, pp. 8]

Entity Tags: George W. Bush, Richard (“Dick”) Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Deena Burnett has just minutes earlier spoken by phone with her husband, Tom Burnett, a passenger on Flight 93 (see 9:54 a.m. September 11, 2001). According to Deena Burnett’s account that she presents in her own book in 2006, an FBI agent she talked with after her husband’s first call (see 9:31 a.m.-9:34 a.m. September 11, 2001) now calls and speaks to her again, briefly. She tells the agent she has just got off the phone with her husband. He wants to know if Tom provided any details of the hijackers, such as how many there are and what language they speak, but Deena says no. She says the only background noise she heard was other people who seemed to be sitting near her husband, speaking English. During Tom’s final call, the background was silent. The agent says the FBI has tried calling Tom’s cell phone, but there was no answer. [Burnett and Giombetti, 2006, pp. 68-69] According to the account in Deena Burnett’s book, this appears to be her first contact with the FBI since she made her 911 call at 9:31. But according to journalist and author Jere Longman, Deena called the FBI shortly after 9:35, following her second call from her husband (see (Between 9:36 a.m. and 9:45 a.m.) September 11, 2001). [Longman, 2002, pp. 110] Deena will speak with the FBI again more than two hours later, when three agents arrive at her house to interview her (see (12:30 p.m.) September 11, 2001).

Entity Tags: Deena Burnett, Federal Bureau of Investigation, Tom Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Douglas Cochrane, Vice President Dick Cheney’s military aide, joins Cheney in an underground tunnel that leads to the Presidential Emergency Operations Center (PEOC) below the White House and is told that an aircraft hit the Pentagon. After Flight 175 crashed into the World Trade Center at 9:03 a.m., Cochrane went from the White House to his office in the Eisenhower Executive Office Building, next to the White House, to fetch a special briefcase that holds the codes necessary to initiate a nuclear attack (see 9:03 a.m. September 11, 2001). When he arrived back at the White House, he saw Cheney being evacuated from his office by his Secret Service agents (see (9:36 a.m.) September 11, 2001). Cochrane tried to follow Cheney as he was being escorted to the underground tunnel that leads to the PEOC, but the door to the tunnel was shut behind the vice president. Cochrane said, “Open the door,” but agents there said they could not do this. He therefore had to take another route to get to the tunnel. Cochrane now joins Cheney. He finds that Lynne Cheney, the vice president’s wife, has joined Cheney in the tunnel (see (9:55 a.m.) September 11, 2001) and the group around the vice president is getting ready to head to the PEOC. While Cochrane is in the tunnel, a Secret Service agent tells him, “They just got the Pentagon.” Cochrane will later comment that before receiving this notification, he had been unaware that an aircraft was approaching Washington, DC. He will go with Cheney and the group accompanying the vice president into the PEOC (see (9:58 a.m.) September 11, 2001), and stay in the PEOC for the rest of the day. [9/11 Commission, 4/16/2004]

Entity Tags: US Secret Service, Lynne Cheney, Douglas Cochrane, Richard (“Dick”) Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Some witnesses near the World Trade Center feel the ground shaking just before the South Tower starts to collapse:
bullet EMT Joseph Fortis is heading across West Street, when, he says, “the ground started shaking like a train was coming.” He then looks up and sees the South Tower starting to collapse. [City of New York, 11/9/2001]
bullet Lonnie Penn, another EMT, is outside the Marriott Hotel, which is adjacent to the North Tower. He and his partner “felt the ground shake. You could see the towers sway and then it just came down.” [City of New York, 11/9/2001]
bullet Bradley Mann is at the EMS staging area on Vesey Street. He says, “Shortly before the first tower came down I remember feeling the ground shaking. I heard a terrible noise, and then debris just started flying everywhere.” [City of New York, 11/7/2001]
bullet Battalion Chief Brian O’Flaherty is walking into the lobby of the Marriott Hotel. He says, “I hear a noise. Right after that noise, you could feel the building start to shudder, tremble, under your feet.” He then hears the “terrible noise” of the South Tower collapsing. [City of New York, 1/9/2002] Witnesses will also notice the ground shaking before the North Tower collapses (see Shortly Before 10:28 a.m. September 11, 2001).

Entity Tags: Joseph Fortis, Lonnie Penn, Bradley Mann, Brian O’Flaherty

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Fireman Mike Kehoe heads upstairs while others flee downstairs. Kehoe luckily survived the building collapses.Fireman Mike Kehoe heads upstairs while others flee downstairs. Kehoe luckily survived the building collapses. [Source: John Labriola]In the lobby of Building 7 of the WTC, EMS Division Chief John Peruggia is in discussion with Fire Department Captain Richard Rotanz and a representative from the Department of Buildings. As Peruggia later describes, “It was brought to my attention, it was believed that the structural damage that was suffered to the [Twin] Towers was quite significant and they were very confident that the building’s stability was compromised and they felt that the North Tower was in danger of a near imminent collapse.” Peruggia grabs EMT Richard Zarrillo and tells him to pass on the message “that the buildings have been compromised, we need to evacuate, they’re going to collapse.” Zarrillo heads out to the fire command post, situated in front of 3 World Financial, the American Express Building, where he relays this message to several senior firefighters. He says, “OEM says the buildings are going to collapse; we need to get out.” (OEM is the Mayor’s Office of Emergency Management, which has its headquarters in WTC 7.) Fire Chief Pete Ganci’s response is, “who the f___ told you that?” Seconds later, they hear the noise of the South Tower as it collapses. [City of New York, 10/23/2001; City of New York, 10/25/2001; City of New York, 10/25/2001; City of New York, 11/9/2001] Others also appear to have been aware of the imminent danger. Fire Chief Joseph Pfeifer, who is at the command post in the lobby of the North Tower, says, “Right before the South Tower collapsed, I noticed a lot of people just left the lobby, and I heard we had a crew of all different people, high-level people in government, everybody was gone, almost like they had information that we didn’t have.” He says some of them are moving to a new command post across the street. [City of New York, 10/23/2001; Firehouse Magazine, 4/2002; Dwyer and Flynn, 2005, pp. 214] Mayor Giuliani also says he receives a prior warning of the first collapse, while at his temporary headquarters at 75 Barclay Street (see (Before 9:59 a.m.) September 11, 2001).

Entity Tags: Richard Rotanz, Joseph Pfeifer, John Peruggia, World Trade Center, Richard (“Dick”) Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Large amounts of gold are stored in vaults in the massive basement below the WTC, and some of this is being transported through the basement this morning. Several weeks later, recovery workers will discover hundreds of ingots in a service tunnel below WTC 5, along with a ten-wheel lorry and some cars (which were, presumably, transporting the gold) (see (Mid-October-mid November 2001)). The lorry and cars had been crushed by falling steel, but no bodies will be reported found with them, so presumably they were abandoned before the first WTC collapse, at 9:59 a.m. [New York Daily News, 10/31/2001; London Times, 11/1/2001]

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

CeeCee Lyles.
CeeCee Lyles. [Source: Family photo]CeeCee Lyles says to her husband, “Aah, it feels like the plane’s going down.” Her husband Lorne says, “What’s that?” She replies, “I think they’re going to do it. they’re forcing their way into the cockpit” (an alternate version says, “they’re getting ready to force their way into the cockpit”). A little later she screams, then says, “they’re doing it! they’re doing it! they’re doing it!” Her husband hears more screaming in the background, then he hears a “whooshing sound, a sound like wind,” then more screaming, and then the call breaks off. [Pittsburgh Post-Gazette, 10/28/2001; Pittsburgh Post-Gazette, 10/28/2001; Longman, 2002, pp. 180]

Entity Tags: CeeCee Lyles

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Edward Felt.
Edward Felt. [Source: Family photo]An emergency call is received at the 911 center in Westmoreland County, Pennsylvania, from Edward Felt, a passenger on Flight 93. [Pittsburgh Tribune-Review, 9/8/2002] Felt makes the 911 call using his cell phone. [9/11 Commission, 8/26/2004, pp. 45; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] It is answered by dispatcher John Shaw, on a line at the center specifically for incoming cell phone calls. [Federal Bureau of Investigation, 9/12/2001 pdf file; Longman, 2002, pp. 193] Glenn Cramer, a supervisor at the 911 center, hears Shaw responding to the caller, “You are what hijacked?” and consequently picks up a phone that allows him to listen in on the rest of Felt’s call. [Federal Bureau of Investigation, 9/12/2001 pdf file; Pittsburgh Post-Gazette, 12/7/2001]
Call Center Workers Mishear Name - Felt identifies himself. Shaw and Cramer apparently mishear, and both will recall that he says his name is “Ed Wart.” [Federal Bureau of Investigation, 9/11/2001 pdf file; Federal Bureau of Investigation, 9/12/2001 pdf file] (The FBI will initially refuse to disclose the caller’s name to the press, but he is later revealed to have been Edward Felt, a 41-year-old engineer from New Jersey. [Washington Post, 9/12/2001; Longman, 2002, pp. 194; New York Times, 3/27/2002] ) Felt says, “We are being hijacked, we are being hijacked!” He repeatedly states that his call is not a hoax. [ABC News, 9/11/2001; Associated Press, 9/11/2001] He says the passengers need help immediately. [Federal Bureau of Investigation, 9/11/2001 pdf file]
Felt Answers Questions about His Flight, but Does Not Describe Hijackers - Shaw asks Felt standard questions, such as where is he? What type of plane is he on? And what has happened? [Pittsburgh Post-Gazette, 9/11/2002] Felt tells Shaw his cell phone number and says he is on United Airlines Flight 93 from Newark to San Francisco. [Longman, 2002, pp. 193-194; Pittsburgh Tribune-Review, 9/11/2002; United States of America v. Zacarias Moussaoui, a/k/a Shaqil, a/k/a Abu Khalid al Sahrawi, Defendant., 4/11/2006 pdf file] He says he is locked in the bathroom of the plane, but does not say if this is its front or rear bathroom. He does not say anything about how many hijackers are on board, nor make any statements about any weapons the hijackers may possess. [Federal Bureau of Investigation, 9/12/2001 pdf file] Nor does he mention any attempt by the passengers to regain control of the plane. [Longman, 2002, pp. 196]
Felt Describes 'Lots of Passengers,' though Plane Is Mostly Empty - Shaw will recall to the FBI that Felt tells him the plane is loaded with numerous passengers. [Federal Bureau of Investigation, 9/11/2001 pdf file] Glenn Cramer will similarly tell the FBI that Felt describes “lots of passengers” on board. [Federal Bureau of Investigation, 9/12/2001 pdf file] Yet there are only 37 passengers (including the four hijackers) on Flight 93, constituting just 20 percent of its passenger capacity of 182. [9/11 Commission, 8/26/2004, pp. 36] Felt says: “We’re going down. We’re going down.” [New York Times, 3/27/2002; Pittsburgh Tribune-Review, 9/11/2002] Cramer will say that Felt describes an explosion on the aircraft and smoke coming from it, but others—including Shaw—will deny this (see (Between 9:58 a.m. and 9:59 a.m.) September 11, 2001). [Associated Press, 9/11/2001; Federal Bureau of Investigation, 9/12/2001 pdf file; Longman, 2002, pp. 264; Valley News Dispatch, 9/11/2002]
Call Ends after One Minute - Shaw will tell the FBI the call lasts “less than five minutes” before the line disconnects. [Federal Bureau of Investigation, 9/11/2001 pdf file] According to other accounts, it lasts just over one minute. [Dayton Daily News, 9/12/2001; Longman, 2002, pp. 197; Pittsburgh Tribune-Review, 9/8/2002; Valley News Dispatch, 9/11/2002] After the call ends, other employees at the Westmoreland County 911 center are instructed to notify the FBI and the FAA about it. [Federal Bureau of Investigation, 9/12/2001 pdf file] When the FBI arrives at the center, it will immediately take possession of the tape of Felt’s call. [Washington Post, 9/12/2001; Philadelphia Daily News, 11/15/2001]

Entity Tags: Glenn Cramer, Edward Felt, John Shaw

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to an emergency call center supervisor who listens in on the call, when passenger Edward Felt phones 911 from Flight 93 to report that his plane has been hijacked, he says he has heard an explosion and sees smoke coming from the plane. But others will explicitly deny this. [Associated Press, 9/11/2001; New York Times, 3/27/2002] Felt called 911 on his cell phone at 9:58 a.m., and talks to a dispatcher at the 911 center in Westmoreland County, Pennsylvania (see 9:58 a.m. September 11, 2001). [Longman, 2002, pp. 193; 9/11 Commission, 8/26/2004, pp. 45]
Said to Mention Explosion - Glenn Cramer, a supervisor at the center, listens in on the call on a separate line. The following day, he will tell the FBI that Felt said “some sort of explosion had occurred aboard the aircraft,” and “that there was white smoke somewhere on the plane.” [Federal Bureau of Investigation, 9/12/2001 pdf file; Pittsburgh Post-Gazette, 12/7/2001] Cramer will similarly tell the Pittsburgh Post-Gazette that Felt said he “did hear some sort of an explosion and saw white smoke coming from the plane, but he didn’t know where.” [Pittsburgh Post-Gazette, 9/12/2001] Some people will later cite this account as evidence that Flight 93 was shot down by the military to prevent it reaching its target, or was brought down when a bomb on board went off. [Philadelphia Daily News, 11/15/2001; New York Times, 3/27/2002; Independent, 8/13/2002; Mirror, 9/12/2002; Philadelphia Daily News, 9/16/2002]
Account Disputed - However, others dispute Cramer’s account. John Shaw, the dispatcher who Felt talks to, will apparently make no mention of Felt reporting an explosion or smoke when he is interviewed by the FBI later in the day. [Federal Bureau of Investigation, 9/11/2001 pdf file] And, in 2002, Shaw will state specifically that Felt made no mention of any explosion or smoke. “Didn’t happen,” he will say. Sandra Felt, the wife of Edward Felt, will hear the recording of the 911 call and subsequently also say her husband did not mention an explosion or smoke. [Longman, 2002, pp. 264; New York Times, 3/27/2002; Pittsburgh Post-Gazette, 4/21/2002; Valley News Dispatch, 9/11/2002] Authorities will not explain Cramer’s contradictory account, and in September 2002 Britain’s Daily Mirror will report, “Glenn Cramer has now been gagged by the FBI.” [Philadelphia Daily News, 11/15/2001; Mirror, 9/12/2002]

Entity Tags: Sandra Felt, John Shaw, Glenn Cramer, Edward Felt

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to New York City Mayor Rudolph Giuliani’s 9/11 Commission testimony in 2004, about one minute before the first WTC tower falls, he is able to reach the White House by phone. Speaking to Chris Henick, deputy political director to President Bush, Giuliani learns the Pentagon has been hit and he asks about fighter cover over New York City. Henick replies, “The jets were dispatched 12 minutes ago and they should be there very shortly, and they should be able to defend you against further attack.” [9/11 Commission, 5/19/2004] If this is true, it means fighters scramble from the Otis base around 9:46 a.m., not at 8:52 a.m., as most other accounts have claimed. While Giuliani’s account may seem wildly off, it is consistent with reports shortly after 9/11. In the first few days, acting Joint Chiefs of Staff Chairman Richard Myers, and a NORAD spokesman, Marine Corps Major Mike Snyder, claimed no fighters were scrambled anywhere until after the Pentagon was hit. [US Congress, 9/13/2001; Boston Globe, 9/15/2001] This story only changed on the evening of September 14, 2001, when CBS reported, “contrary to early reports, US Air Force jets did get into the air on Tuesday while the attacks were under way.” [CBS News, 9/14/2001]

Entity Tags: Pentagon, Mike Snyder, Chris Henick, Richard B. Myers, Rudolph (“Rudy”) Giuliani

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Lynne Cheney conferring with Dick Cheney in the early afternoon on 9/11.Lynne Cheney conferring with Dick Cheney in the early afternoon on 9/11. [Source: David Bohrer / White House]Vice President Dick Cheney, accompanied by his wife, enters the Presidential Emergency Operations Center (PEOC), a bunker below the East Wing of the White House, after being evacuated from his office by the Secret Service. [Newsweek, 12/30/2001; 9/11 Commission, 7/24/2004, pp. 39-40] Secret Service agents hurried Cheney out of his office in the West Wing of the White House at around 9:36 a.m., according to some accounts (see (9:36 a.m.) September 11, 2001), although other accounts will suggest he was evacuated from there at around 9:03 a.m. (see (Shortly After 9:03 a.m.) September 11, 2001). [New York Times, 9/13/2001; ABC News, 9/14/2002; 9/11 Commission, 7/24/2004, pp. 39-40; Gellman, 2008, pp. 115] Cheney paused in an underground tunnel leading to the PEOC (see (9:37 a.m.) September 11, 2001), where he talked on the phone with President Bush (see (9:45 a.m.-9:56 a.m.) September 11, 2001) and was joined by his wife, Lynne Cheney, after she arrived at the White House (see (9:55 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 40]
Cheney and Wife Go into Conference Room - After he finishes his call with the president, the vice president goes with his wife into the PEOC. [Cheney and Cheney, 2011, pp. 2] They pass through a small communications studio and then turn left into a larger conference room. [Gellman, 2008, pp. 116] There is “conflicting evidence” about when Cheney arrives in the conference room, according to the 9/11 Commission Report. The 9/11 Commission will conclude, however, that he enters it “shortly before 10:00, perhaps at 9:58.” [9/11 Commission, 7/24/2004, pp. 40]
Cheney Now in a Position to 'Receive Reports' and 'Make Decisions' - In the middle of the conference room, according to journalist and author Stephen Hayes, “is a rectangular wood table, long enough to seat 16 people comfortably. At several places around the table, drawers contain a white telephone for secure communications. A second row of chairs along the wall provides room for support staff.” The vice president takes his place at the center of the table. [Hayes, 2007, pp. 337-338] Cheney will describe: “On the wall across from me were two large television screens and a camera for videoconferencing. A side wall contained another video camera and two more TV screens.” [Cheney and Cheney, 2011, pp. 2] He will comment that in the conference room, he is “in a position to be able to see all the stuff coming in, receive reports, and then make decisions in terms of acting with it.” [Meet the Press, 9/16/2001]
Cheney Starts 'Working the Problem' - Cheney will recall that shortly after he enters the conference room, he watches the first World Trade Center tower collapsing on television (see 9:59 a.m. September 11, 2001). Then, he will say, he “plugged in and start[ed] working the phones and working the problem.” [White House, 11/19/2001] A short time after he enters the PEOC, according to the 9/11 Commission Report, Cheney will talk over the phone with the president (see (Between 10:00 a.m. and 10:15 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 40]

Entity Tags: Richard (“Dick”) Cheney, Lynne Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

National Security Adviser Condoleezza Rice enters the underground tunnel leading to the Presidential Emergency Operations Center (PEOC)—the bunker below the White House—where she encounters Vice President Dick Cheney, and then heads into the PEOC. Rice has been escorted down from the White House Situation Room by Carl Truscott, the Secret Service special agent in charge of the presidential protective division, who told her she had to go to the PEOC (see (9:45 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001; White House, 8/6/2002] Before she left the Situation Room, Rice briefly talked on the phone with President Bush (see (9:45 a.m.) September 11, 2001). [White House, 8/2/2002; White House, 8/6/2002]
Rice Meets Cheney in Underground Tunnel - When Rice and Truscott enter the underground tunnel that leads to the PEOC, they encounter Cheney and his wife, Lynne Cheney, along with one of Cheney’s Secret Service agents. [United States Secret Service, 10/1/2001] Cheney was being taken to the PEOC by his Secret Service agents (see (9:36 a.m.) September 11, 2001, but stopped in an area of the underground tunnel where there is a secure telephone, in order to speak to Bush (see (9:37 a.m.) September 11, 2001 and (9:45 a.m.-9:56 a.m.) September 11, 2001). Lynne Cheney joined him there after she arrived at the White House (see (9:55 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 39-40] Cheney is still on the phone with Bush when Truscott and Rice meet him. Truscott advises the group assembled in the tunnel to move on to the PEOC. [United States Secret Service, 10/1/2001]
Rice Heads into the PEOC - Rice subsequently goes from the tunnel into the PEOC, although the exact time when she does so is unclear. She enters the PEOC “shortly after the vice president,” according to the 9/11 Commission Report, which will state that Cheney arrives in the PEOC at around 9:58 a.m. (see (9:58 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 40] Rice must enter the PEOC before 9:59 a.m., since she is there at the time the South Tower of the World Trade Center collapses, as will be confirmed by a photo taken at that time (see 9:59 a.m. September 11, 2001). [Newsweek, 12/30/2001; Bumiller, 2007, pp. xiii; Washington Post, 6/24/2007]
Rice Calls Relatives in Alabama - In the PEOC, Rice takes a seat next to Cheney. [9/11 Commission, 7/24/2004, pp. 40; Bumiller, 2007, pp. xiii] The first thing she does after arriving, according to some accounts, is call her aunt and uncle in Birmingham, Alabama, to tell them to inform her family that she is okay. [White House, 10/24/2001; O, the Oprah Magazine, 2/1/2002; White House, 8/2/2002; New York Times, 9/11/2002] But other accounts will say she called them just before she headed out from the Situation Room. [White House, 11/1/2001; White House, 8/7/2002; Associated Press, 9/9/2002; Bumiller, 2007, pp. xiii]

Entity Tags: Richard (“Dick”) Cheney, Carl Truscott, Lynne Cheney, Condoleezza Rice

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

James Nieckarz.James Nieckarz. [Source: Maryknoll Mission Archives]Police officers order members of the public to get away from the World Trade Center, telling them the Twin Towers are in danger of collapsing. Shanthy Nambiar, a reporter for BridgeNews in New York, is standing on Vesey Street, beneath Building 7 of the WTC. She hears someone shout, “You guys shouldn’t be in this area.” She will later recall, “Police officers ordered people to start fleeing the area, saying the towers were in danger of collapse.” She runs north one block and then sees the South Tower coming down (see 9:59 a.m. September 11, 2001). [Casey, 2001, pp. 156] Priest Father James Nieckarz is also standing outside Building 7 around this time. He will recall that a couple of police officers come along, shouting out to everyone on the street: “Everyone run to the north. The tower is shaking and may come down.” Nieckarz goes around Building 7 and then, as he is walking north, hears “a loud rumbling roar” behind him as the South Tower collapses. [Salon, 9/12/2001; United States Conference of Catholic Bishops, 9/2003, pp. 15] Why the police officers encountered by Nambiar and Nieckarz believe the Twin Towers are in danger of collapsing is unclear. Although a New York City Police Department (NYPD) helicopter has reported “large pieces” falling from the South Tower (see (9:49 a.m.) September 11, 2001), the 9/11 Commission Report will state, “Prior to 9:59, no NYPD helicopter pilot predicted that either tower would collapse.” [9/11 Commission, 7/24/2004, pp. 304]

Entity Tags: Shanthy Nambiar, James Nieckarz, New York City Police Department

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The South Tower of the World Trade Center collapses.The South Tower of the World Trade Center collapses. [Source: Associated Press]The South Tower of the World Trade Center tilts to the southeast and then collapses. It was hit by Flight 175 at 9:03 a.m., 56 minutes earlier (see 9:03 a.m. September 11, 2001). [Washington Post, 9/12/2001; New York Times, 9/12/2001; MSNBC, 9/22/2001; USA Today, 12/20/2001; Associated Press, 8/21/2002; ABC News, 9/11/2002; National Institute of Standards and Technology, 9/2005, pp. 44] The first sign of the collapse is visible on floor 82. [National Institute of Standards and Technology, 9/2005, pp. 87] The angle of the tilt will be disputed after 9/11 (see September-November 2005), as will the time it takes the towers to fall to the ground (see September 12, 2001-September 2005). [Scientific American, 10/9/2001; Eagar and Musso, 12/2001; PBS Nova, 5/2002; National Institute of Standards and Technology, 8/30/2006]

Entity Tags: World Trade Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Numerous witnesses, including firefighters and other rescue workers, hear explosions at the start of, and during, the collapse of the south WTC tower. Some of them report hearing a single explosion:
bullet Jeff Birnbaum: “There was an explosion and the whole top leaned toward us and started coming down.” [Electrical Wholesaling, 2/1/2002]
bullet Battalion Chief John Sudnik: “[W]e heard a loud explosion or what sounded like a loud explosion and looked up and I saw Tower Two start coming down.” [City of New York, 11/7/2001]
bullet Firefighter Edward Kennedy hears “a tremendous boom, explosion… and the top of the building was coming down at us.” [City of New York, 1/17/2002]
bullet Firefighter Edward Sheehey hears “an explosion, looked up, and the building started to collapse.” [City of New York, 12/4/2001]
bullet Battalion Chief Thomas Vallebuona: “I heard ‘boom,’ an exploding sound, a real loud bang. I looked up, and I could see the Trade Center starting to come down.” [City of New York, 1/2/2002]
bullet EMT Julio Marrero: “I heard a loud bang. We looked up, and we just saw the building starting to collapse.” [City of New York, 10/25/2001]
Other witnesses report hearing multiple explosions:
bullet Journalist Pete Hamill: “We heard snapping sounds, pops, little explosions, and then the walls bulged out, and we heard a sound like an avalanche.” [New York Daily News, 9/11/2001]
bullet Police officer Sue Keane, who is an Army veteran, is located in the north WTC tower: “[I]t sounded like bombs going off. That’s when the explosions happened.… It started to get dark, then all of a sudden there was this massive explosion.” [Hagen and Carouba, 2002, pp. 65]
bullet Firefighter Keith Murphy, who is in the lobby of the North Tower: “[T]he first thing that happened, which I still think is strange to me, the lights went out.… I had heard right before the lights went out, I had heard a distant boom boom boom, sounded like three explosions.… At the time, I would have said they sounded like bombs, but it was boom boom boom and then the lights all go out.… I would say about 3, 4 seconds, all of a sudden this tremendous roar.” [City of New York, 12/5/2001]
bullet Firefighter Craig Carlsen hears “explosions coming from building two, the South Tower. It seemed like it took forever, but there were about ten explosions.… We then realized the building started to come down.” [City of New York, 1/25/2002]
bullet Firefighter Thomas Turilli, who is in the lobby of the North Tower: “[A]ll of a sudden you just heard like it almost actually that day sounded like bombs going off, like boom, boom, boom, like seven or eight, and then just a huge wind gust just came… It just seemed like a huge explosion.” [City of New York, 1/17/2002]
bullet Firefighter Stephen Viola: “[T]hat’s when the South Tower collapsed, and it sounded like a bunch of explosions. You heard like loud booms.” [City of New York, 1/10/2002]
bullet Firefighter Lance Lizzul: “[W]e heard some bangs. That made us look up, and that’s when the first Trade Center came down.” [City of New York, 12/10/2001]
bullet Paramedic Kevin Darnowski: “I heard three explosions, and then we heard like groaning and grinding, and Tower Two started to come down.” [City of New York, 11/9/2001]
However, the National Institute of Standards and Technology, which conducts a three-year study of the WTC collapses, will subsequently claim it found “no corroborating evidence for alternative hypotheses suggesting that the WTC towers were brought down by controlled demolition using explosives” (see October 26, 2005). [National Institute of Standards and Technology, 9/2005, pp. 146]

Entity Tags: Julio Marrero, Stephen Viola, John Sudnik, Craig Carlsen, Ed Kennedy, Keith Murphy, Kevin Darnowski, Pete Hamill, Edward Sheehey, World Trade Center, Lance Lizzul, Thomas Vallebuona, Sue Keane, Jeff Birnbaum, Thomas Turilli

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Deputy Fire Commissioner Thomas Fitzpatrick.Deputy Fire Commissioner Thomas Fitzpatrick. [Source: City of New York]Numerous witnesses to the collapse of the south WTC tower think it resembles a demolition using explosives. Some initially believe this is what is occurring:
bullet Reporter John Bussey watches the collapse from the Wall Street Journal’s offices across the street from the WTC. He says, “I… looked up out of the office window to see what seemed like perfectly synchronized explosions coming from each floor, spewing glass and metal outward. One after the other, from top to bottom, with a fraction of a second between, the floors blew to pieces.” [Wall Street Journal, 9/12/2001]
bullet Deputy Fire Commissioner Thomas Fitzpatrick: “I remember seeing, it looked like sparkling around one specific layer of the building.… Then the building started to come down. My initial reaction was that this was exactly the way it looks when they show you those implosions on TV.” [City of New York, 10/1/2001]
bullet Assistant Fire Commissioner Stephen Gregory: “I saw low-level flashes. In my conversation with Lieutenant Evangelista… he questioned me and asked me if I saw low-level flashes in front of the building, and I agreed with him… I saw a flash flash flash and then it looked like the building came down.… You know like when they demolish a building, how when they blow up a building, when it falls down? That’s what I thought I saw.” [City of New York, 10/3/2001]
bullet Firefighter Richard Banaciski: “It seemed like on television they blow up these buildings. It seemed like it was going all the way around like a belt, all these explosions.” [City of New York, 12/6/2001]
bullet Firefighter Joseph Meola: “As we are looking up at the building, what I saw was, it looked like the building was blowing out on all four sides. We actually heard the pops.… You thought it was just blowing out.” [City of New York, 12/11/2001]
bullet Fire Chief Frank Cruthers: “[T]here was what appeared to be at first an explosion. It appeared at the very top, simultaneously from all four sides, materials shot out horizontally. And then there seemed to be a momentary delay before you could see the beginning of the collapse.” [City of New York, 10/31/2001]
bullet Battalion Chief Brian Dixon: “I was watching the fire… the lowest floor of fire in the South Tower actually looked like someone had planted explosives around it because the whole bottom I could see—I could see two sides of it and the other side—it just looked like that floor blew out.… I thought, geez, this looks like an explosion up there, it blew out.” [City of New York, 10/25/2001]
bullet Firefighter Timothy Burke: “Then the building popped, lower than the fire… I was going oh, my god, there is secondary device because the way the building popped I thought it was an explosion.” [City of New York, 1/22/2002]
bullet Firefighter Edward Cachia: “It actually gave at a lower floor, not the floor where the plane hit, because we originally had thought there was like an internal detonation explosives because it went in succession, boom, boom, boom, boom, and then the tower came down.” [City of New York, 12/6/2001]
bullet Firefighter Kenneth Rogers: “[T]here was an explosion in the South Tower… I kept watching. Floor after floor after floor. One floor under another after another and when it hit about the fifth floor, I figured it was a bomb, because it looked like a synchronized deliberate kind of thing.” [City of New York, 12/10/2001]
bullet Reporter Beth Fertig: “The tower went down perfectly straight, as if a demolition crew had imploded it. I wondered if it was being brought down deliberately.” [Gilbert et al., 2002, pp. 78]
bullet Paramedic Daniel Rivera: “[D]o you ever see professional demolition where they set the charges on certain floors and then you hear ‘Pop, pop, pop, pop, pop’? That’s exactly what—because I thought it was that.” [City of New York, 10/10/2001]
bullet Battalion Chief Dominick DeRubbio: “It was weird how it started to come down. It looked like it was a timed explosion.” [City of New York, 10/12/2001]
bullet The Guardian will report that police on the scene said the collapse “looked almost like a ‘planned implosion’ designed to catch bystanders watching from the street.” [Guardian, 9/12/2001]
However, the National Institute of Standards and Technology, which conducts a three-year study of the WTC collapses, will reject suggestions that the WTC towers were brought down with explosives (see August 30, 2006). CTV will assert, “[F]lashes of light that seemed to indicate bombs detonating were not explosions. They were pockets of airs being forced out of windows as the sagging floors pushed downward.” [CTV, 9/12/2006]

Entity Tags: Stephen Gregory, Edward Cachia, Dominick DeRubbio, Beth Fertig, Frank Cruthers, John Bussey, Richard Banaciski, Kenneth Rogers, World Trade Center, Joseph Meola, Timothy Burke, Brian Dixon, Daniel Rivera, Thomas Fitzpatrick

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An F-16 flies over New York City on September 12, 2001. Smoke is still rising from the World Trade Center.
An F-16 flies over New York City on September 12, 2001. Smoke is still rising from the World Trade Center. [Source: Air National Guard]An air traffic controller at the FAA’s New York Center radios the pilots launched from Otis Air National Guard Base in response to Flight 11 (see 8:46 a.m. September 11, 2001) and tells them they may have to take out a hijacked aircraft. One of the two Otis pilots, Major Daniel Nash, will later recall, “The New York controller did come over the radio and say if we have another hijacked aircraft we’re going to have to shoot it down.” [BBC, 9/1/2002] However, he will add that this is just “an off-the-cuff statement.” [Cape Cod Times, 8/21/2002] It is unclear at what time this communication occurs, though a BBC documentary will place it at about the time the South Tower collapses, which would be around 9:59 a.m. [BBC, 9/1/2002] NORAD’s Northeast Air Defense Sector (NEADS) has already radioed one of the Otis pilots to check that he is prepared to shoot down a hijacked aircraft (see (9:35 a.m.) September 11, 2001). [Spencer, 2008, pp. 153] But according to most accounts, the two pilots never receive an order from the military to shoot down hostile aircraft (see (After 9:35 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 43; Boston Globe, 9/11/2005]

Entity Tags: New York Air Route Traffic Control Center, Timothy Duffy, Daniel Nash

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mayor Rudolph Giuliani will become well known for his walking press conferences in the middle of the 9/11 crisis.Mayor Rudolph Giuliani will become well known for his walking press conferences in the middle of the 9/11 crisis. [Source: Time Magazine/ Salient Stills]Between 9:25 a.m. and 9:45 a.m., one senior New York fire chief recommends to the Fire Department Chief of Department that there might be a WTC collapse in a few hours, and, therefore, fire units probably shouldn’t ascend much above the sixtieth floor (presumably this assumes the collapse would be gradual so those on lower floors would still have time to evacuate). This advice is not followed or not passed on. Apparently, no other senior fire chiefs mention or foresee the possibility of the WTC towers falling. [9/11 Commission, 5/19/2004] However, New York City Mayor Rudolph Giuliani later recounts, “I went down to the scene and we set up headquarters at 75 Barclay Street, which was right there, with the police commissioner, the fire commissioner, the head of emergency management, and we were operating out of there when we were told that the World Trade Center was going to collapse. And it did collapse before we could actually get out of the building, so we were trapped in the building for ten, 15 minutes, and finally found an exit and got out, walked north, and took a lot of people with us.” [ABC News, 9/11/2001] As can be seen by another account of similar events, this happens before the first WTC tower falls, not the second. [9/11 Commission, 5/19/2004] It is not clear who tells Giuliani to evacuate when no fire chiefs were considering the possibility of an imminent collapse. However, an EMT is also given a message around this time, warning that the towers are going to collapse. The origin of this information is apparently the Mayor’s Office of Emergency Management, so this may also have been from where Giuliani heard of the imminent collapse (see (Before 9:59 a.m.) September 11, 2001).

Entity Tags: World Trade Center, Rudolph (“Rudy”) Giuliani

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Dick Cheney and senior staff witness the collapse of the WTC South Tower. Directly behind Cheney are Norman Mineta and I. Lewis ‘Scooter’ Libby. National Security Advisor Condoleezza Rice stands behind Cheney’s left shoulder.Dick Cheney and senior staff witness the collapse of the WTC South Tower. Directly behind Cheney are Norman Mineta and I. Lewis ‘Scooter’ Libby. National Security Advisor Condoleezza Rice stands behind Cheney’s left shoulder. [Source: David Bohrer / White House]In the conference room of the Presidential Emergency Operations Center (PEOC), Vice President Cheney, National Security Adviser Condoleezza Rice, and their aides watch the South Tower collapsing on television. [Newsweek, 12/31/2001] Cheney will later say that the WTC coming down “was a shock to everybody—it certainly was to me.” [PBS, 9/9/2002] However, if he is indeed shocked, this is not how Cheney appears to others in the room. One witness who is present will later recall that, as the South Tower collapses, there is “a groan in the room that I won’t forget, ever. It seemed like one groan from everyone.” However, Cheney makes no sound, but closes his eyes for a long, slow blink. The witness says, “I remember turning my head and looking at the vice president, and his expression never changed.” [Washington Post, 6/24/2007] According to Mary Matalin, a counselor to the vice president, Cheney says nothing in response to the collapse, but “he emoted in a way that he emotes, which was to stop.” [CNN, 9/11/2002; CNN, 9/11/2002] When he is told that a casualty estimate ranges well into the thousands, the vice president reportedly just nods grimly. [Newsweek, 12/31/2001] According to the Washington Post, three people who are present say they see no sign now or later “of the profound psychological transformation that has often been imputed to Cheney.” What they see is “extraordinary self-containment and a rapid shift of focus to the machinery of power. While others assessed casualties and the work of ‘first responders,’ Cheney began planning for a conflict that would call upon lawyers as often as soldiers and spies.” He will promptly begin assembling the legal team that subsequently assists him in expanding presidential power (see (After 10:00 a.m.) September 11, 2001). [Washington Post, 6/24/2007]

Entity Tags: Mary Matalin, Richard (“Dick”) Cheney, Condoleezza Rice, World Trade Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Counterterrorism “tsar” Richard Clarke is told in private by Dale Watson, the head of the FBI’s Counterterrorism Division: “We got the passenger manifests from the airlines. We recognize some names, Dick. They’re al-Qaeda.” Clarke asks, “How the f_ck did they get on board then?” Watson replies: “Hey, don’t shoot the messenger, friend. CIA forgot to tell us about them.” As they are talking about this, they see the first WTC tower collapse on television. [Clarke, 2004, pp. 13-14] Some hijacker names, including Mohamed Atta’s, were identified on a reservations computer over an hour earlier (see (Shortly After 8:32 a.m.) September 11, 2001).

Entity Tags: Counterterrorism Division (FBI), Dale Watson, Mohamed Atta, Al-Qaeda, Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Counterterrorist Center logo.Counterterrorist Center logo. [Source: CIA]At around 10 a.m., following reports that several aircraft were not responding to communications and could be heading toward Washington, CIA Director George Tenet orders the evacuation of the CIA headquarters building in Langley, Virginia (see (9:50 a.m.-10:00 a.m.) September 11, 2001). However, Cofer Black, the director of the Counterterrorist Center (CTC), is unhappy about this and tells Tenet, “Sir, we’re going to have to exempt CTC from this because we need to have our people working the computers.” The CTC, according to the Los Angeles Times, is “the nerve center for the CIA’s effort to disrupt and deter terrorist groups and their state sponsors.” About 200 employees are currently working in it. Eight of them are in the Global Response Center on the sixth floor of the building, monitoring the latest intelligence on terrorism throughout the world. The rest are in a windowless facility low down in the building. When Tenet points out that the Global Response Center staff will be at risk, Black responds, “They have the key function to play in a crisis like this. This is exactly why we have the Global Response Center.” When Tenet points out, “They could die,” Black replies, “Well, sir, then they’re just going to have to die.” After pausing, Tenet agrees, “You’re absolutely right.” Tenet later says, “Now that we were under attack, the Counterterrorist Center, with its vast data banks and sophisticated communications systems, was more vital than ever. Even as we were discussing going or staying, CTC was sending out a global alert to our stations around the world, ordering them to go to their liaison services and agents to collect every shred of information they could lay their hands on.” [Los Angeles Times, 10/12/2001; Woodward, 2002, pp. 8-9; Tenet, 2007, pp. 164-165]

Entity Tags: Counterterrorist Center, Central Intelligence Agency, George J. Tenet, Cofer Black

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Ray Downey.Ray Downey. [Source: Unknown]When the WTC’s South Tower collapses, Father John Delendick—one of New York Fire Department’s chaplains—runs down a ramp to the garages below the nearby World Financial Center, to escape the dust cloud. He speaks there with Fire Chief Ray Downey, and asks him if the jet fuel from the plane had blown up, causing the collapse. [City of New York, 12/6/2001] Downey is in fact a renowned expert on building collapses. Robert Ingram, a battalion chief in the New York Fire Department later refers to him as “the premiere collapse expert in the country.” [US Congress. Senate. Committee on Commerce, 10/11/2001 pdf file] 9/11 Commissioner Timothy Roemer calls Downey a “very, very respected expert on building collapse.” [9/11 Commission, 5/18/2004] And Fire Chief Mike Antonucci, who is a best friend of Downey’s, says he “was probably the most knowledgeable person on building collapses there was. That was his [hobby], to study building collapses—what affected the engineering of buildings, how they [would] weaken and how he could respond and stay safe.” [Inland Valley Daily Bulletin, 9/7/2006] In response to Delendick’s question, Downey replies that, “at that point he thought there were bombs up there because [the collapse] was too even.” [City of New York, 12/6/2001] Earlier on, Downey told other fire chiefs responding at the WTC that he was worried about “explosive devices” in the Twin Towers “that could hurt the firemen” (see (9:20 a.m.) September 11, 2001). He is killed when the North Tower collapses at 10:28 a.m. [New York Times, 9/9/2005]

Entity Tags: Ray Downey, John Delendick

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Someone falling from the WTC. Well over 50 jumped or fell from the North Tower, none from the South Tower.Someone falling from the WTC. Well over 50 jumped or fell from the North Tower, none from the South Tower. [Source: Associated Press]At some point between the collapse of the two WTC towers, it is claimed that fire chiefs order the firefighters to come down. It has not been reported exactly who issued this order or when. Witnesses claim that scores of firefighters, unaware of the danger, were resting on lower floors in the minutes before the second tower collapsed. “Some firefighters who managed to get out said they had no idea the other building had already fallen, and said that they thought that few of those who perished knew.” At least 121 firefighters in the remaining tower die. The Fire Department blames a faulty radio repeater. However, the Port Authority claims later transcripts of radio communications show the repeaters worked. [New York Times, 11/9/2002]

Entity Tags: Port Authority of New York and New Jersey

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Dick Cheney talking to Condoleezza Rice.Dick Cheney talking to Condoleezza Rice. [Source: David Bohrer / White House] (click image to enlarge)According to the 9/11 Commission, Vice President Dick Cheney is told that the Air Force is trying to establish a combat air patrol (CAP) over Washington. Cheney, who is in the Presidential Emergency Operations Center (PEOC) below the White House, then calls President Bush on Air Force One to discuss the rules of engagement for this CAP. Cheney later tells the 9/11 Commission that he’d felt “it did no good to establish the CAP unless the pilots had instructions on whether they were authorized to shoot if the plane would not divert.” He recalls that “the president signed off on that concept.” Bush will recall this phone call and emphasize to the 9/11 Commission that, during it, he had authorized the shootdown of hijacked aircraft. National Security Adviser Condoleezza Rice, who is in the PEOC with Cheney, will tell the Commission she recalls hearing Cheney inform the president: “Sir, the CAPs are up. Sir, they’re going to want to know what to do.” Then she hears Cheney say, “Yes sir.” However, as the Commission will later note, “Among the sources that reflect other important events that morning there is no documentary evidence for this call, although the relevant sources are incomplete” (see (Mid 2004)). [9/11 Commission, 7/24/2004, pp. 40-41] Reportedly, some members of the Commission’s staff will not believe this call between Bush and Cheney ever took place. [Newsweek, 6/20/2004] Cheney phones Bush at 10:18 (see 10:18 a.m.-10:20 a.m. September 11, 2001). According to the 9/11 Commission, it is in fact during that call that Bush authorizes the military to shoot down threatening aircraft. [9/11 Commission, 7/24/2004, pp. 41]

Entity Tags: 9/11 Commission, Richard (“Dick”) Cheney, Condoleezza Rice, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Robert Natter.Robert Natter. [Source: CBS]Rudy Washington, who is one of Rudolph Giuliani’s deputy mayors, had earlier on called Admiral Robert Natter, the commander of the US Atlantic Fleet at Norfolk Naval Station, Virginia, and requested air cover over New York (see (Between 8:46 a.m. and 9:03 a.m.) September 11, 2001). After the WTC’s South Tower collapses at 9:59, Washington heads to City Hall, where he again communicates with Natter. Natter informs him that the Pentagon has been hit, and says he has now gotten permission from NORAD to send some fighter jets over the city. [New York Daily News, 5/20/2004] However, when exactly these jets are launched and when they arrive over New York is unstated. Patrick Burns, who is currently at the Norfolk Naval Station for his two-week Naval Reserve obligation, later recalls, “Air cover was already up with Navy jets out of Naval Air Station Oceana.” Naval Air Station Oceana, in Virginia Beach, Virginia, is home to F-14 Tomcat and F/A-18 Hornet fighters. But Burns does not state a time for when these fighters are airborne. [Virginian-Pilot, 9/22/2001; Digital Journalist, 10/2001; Notre Dame Magazine, 4/2007] The 9/11 Commission Report will make no mention of any Naval fighters. [9/11 Commission, 7/24/2004]

Entity Tags: Robert Natter, Rudy Washington, North American Aerospace Defense Command

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Defense Secretary Donald Rumsfeld returns from the Pentagon crash site “by shortly before or after 10:00 a.m.” Then he has “one or more calls in my office, one of which was with the president,” according to his testimony before the 9/11 Commission. [9/11 Commission, 3/23/2004] The commission later concludes that Rumsfeld’s call with President Bush has little impact: “No one can recall any content beyond a general request to alert forces.” The possibility of shooting down hijacked planes is not mentioned. [9/11 Commission, 6/17/2004] Rumsfeld then goes to the Executive Support Center (ESC) located near his office, arriving there at around 10:15 a.m. In the ESC already are Stephen Cambone, Rumsfeld’s closest aide, Larry Di Rita, Rumsfeld’s personal chief of staff, and Victoria Clarke, the assistant secretary of defense for public affairs. Rumsfeld had instructed Di Rita and Clarke to go to the ESC and wait for him there when they’d come to his office soon after the second WTC tower was hit at 9:03 A.M. (see (Shortly After 9:03 a.m.) September 11, 2001). Presently, Rumsfeld gives them their first confirmation that a plane hit the Pentagon, saying, “I’m quite sure it was a plane and I’m pretty sure it’s a large plane.” According to Clarke, he pulls out a yellow legal pad and writes down three categories, “by which his thinking would be organized the rest of the day: what we needed to do immediately, what would have to be underway quickly, and what the military response would be.” [Clarke, 2006, pp. 221-222; Cockburn, 2007, pp. 5-6] The Executive Support Center has secure video facilities, and while there, Rumsfeld participates in the White House video teleconference. This is the video conference that counterterrorism “tsar” Richard Clarke claims Rumsfeld is a part of much of the morning (see (9:10 a.m.) September 11, 2001). Then at around 10:30 a.m., he moves on to the National Military Command Center NMCC, located next door to the ESC (see (10:30 a.m.) September 11, 2001). [Washington Times, 2/23/2004; 9/11 Commission, 6/17/2004; 9/11 Commission, 7/24/2004, pp. 43-44] Those in the NMCC are apparently unaware of Rumsfeld’s whereabouts during the half-hour from 10 a.m. to 10:30 a.m.: Brigadier General Montague Winfield later recalls, “For 30 minutes we couldn’t find him. And just as we began to worry, he walked into the door of the [NMCC].” [ABC News, 9/11/2002]

Entity Tags: National Military Command Center, Stephen A. Cambone, Victoria (“Torie”) Clarke, Richard A. Clarke, George W. Bush, Larry Di Rita, Donald Rumsfeld, Executive Support Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Members of Congress who are assembled at the headquarters of the Capitol Police in Washington, DC receive regular briefings from police officers, but these reveal little more than what is being reported in the news. [Washington Post, 9/12/2001] After being evacuated from the Capitol building, many members of Congress go to the Capitol Police headquarters, located a block and a half away (see (9:55 a.m. and After) September 11, 2001). [Daschle and D'Orso, 2003, pp. 110-112] Throughout the day, several hundred of them go there, though some Congressional leaders are moved to a secure bunker outside Washington around late morning or early afternoon (see (Between Late Morning and Early Afternoon) September 11, 2001). [Washington Post, 1/27/2002; CNN, 9/11/2002] According to Senate Majority Leader Tom Daschle (D-SD), the police headquarters becomes “Congress’s central command center for the rest of the day.” [Daschle and D'Orso, 2003, pp. 112] But, CNN will report, “In a place where power means knowing things, nobody knew very much.” Deputy Chief James Rohan of the Capitol Police later describes, “There was somebody [at the headquarters] had brought out a little four inch black and white TV with just an antenna stick on it, plugged it in, and they were getting all their information from the networks from this tiny little TV.” [CNN, 9/11/2002] The Senate and House members at the headquarters receive hourly briefings from Capitol Police officers. But, according to the Washington Post, “lawmakers privately described the sessions as ‘rudimentary,’ offering few details beyond published reports.” [Washington Post, 9/12/2001] According to Daschle, who is among those moved to the secure bunker outside Washington, members of Congress who remain at the police headquarters spend the day “crammed into several conference rooms and offices, working the telephones and watching the TV monitors for developing news,” though he gives no specific details of what they do. [Daschle and D'Orso, 2003, pp. 112] Late in the afternoon, about 50 of them speak by phone with the Congressional leaders at the secure bunker (see (5:00 p.m.) September 11, 2001), and during the evening, many of them will join the leaders on the steps of the Capitol building for a press conference (see 7:24 p.m. September 11, 2001).

Entity Tags: Tom Daschle, Capitol Police (Washington, DC), James Rohan

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A Maryland State Police helicopter.A Maryland State Police helicopter. [Source: Maryland State Police]Sergeant Ronald Galey, the pilot of a US Park Police helicopter responding to the attack on the Pentagon, asks the Maryland State Police to send medical evacuation (medevac) helicopters to help out at the crash scene, but is told, “No, we can’t respond,” apparently because the airspace has been shut down. [Rotor and Wing, 11/2001; US Naval Historical Center, 11/20/2001] Galey is flying one of the two Park Police Aviation Unit helicopters that arrived at the Pentagon within minutes of the attack there (see Shortly After 9:37 a.m. September 11, 2001). His helicopter has been circling overhead while the other Park Police helicopter landed to conduct medical evacuations. They are currently the only helicopters to have arrived on the scene.
Pilot Wants More Helicopters to Assist at the Pentagon - Realizing that his helicopter cannot provide its current command and control function and conduct medical evacuations at the same time, Galey requests assistance from other departments that have helicopters equipped to transport injured patients. The first department he calls is the Maryland State Police. [US Naval Historical Center, 11/20/2001; McDonnell, 2004, pp. 20-22 pdf file] The Maryland State Police Aviation Command owns 12 helicopters and most of its work involves medical transport, with its helicopters carrying injured patients to hospital. [Maryland State Police, 2/16/2003; Baltimore Sun, 3/7/2006] According to Galey, the unit has “the most resources for aircraft, medevac aircraft, that we knew were manned and ready to go.” However, Galey will later recall, in response to his request, “they came back and said, ‘No, we can’t respond.’”
Maryland Police Think They Cannot Launch Helicopters - When Galey is told that the unit cannot respond, he and the rest of his crew are “very shocked,” and, Galey will say, “[T]hat’s when we were starting to suspect there was something more to it.” According to later accounts, the unit cannot respond because the airspace has been shut down. [Rotor and Wing, 11/2001; US Naval Historical Center, 11/20/2001] (The FAA has issued a nationwide “ground stop” that prevents any aircraft from taking off (see (9:26 a.m.) September 11, 2001) and has also ordered that all airborne aircraft must land at the nearest airport (see (9:45 a.m.) September 11, 2001). [US Congress. House. Committee On Transportation And Infrastructure, 9/21/2001; 9/11 Commission, 7/24/2004, pp. 25, 29] Galey is currently unaware that the airspace has been shut down. However, the Maryland State Police helicopters should be able to respond all the same, because NORAD has told him, “The aircraft that you’re calling in, we’re going to allow to come in” (see (Shortly After 9:55 a.m.) September 11, 2001). According to Galey, the Maryland State Police “just didn’t know [that] if we requested them they could come.”
Other Departments Send Helicopters - Galey then contacts MedStar at the Washington Hospital Center and AirCare at Inova Fairfax Hospital in Virginia. Each of them dispatches helicopters to the Pentagon. Galey will recall that these two departments “hadn’t gotten the word that the airspace was shut down, and since I’m the one who requested the aircraft and informed NORAD, NORAD allowed them to come in.” [Rotor and Wing, 11/2001; US Naval Historical Center, 11/20/2001] It is unclear exactly when Galey contacts the different departments. But according to the Arlington County After-Action Report, the helicopter that MedStar launches arrives at the Pentagon at around 10:18 a.m. Inova Fairfax Hospital launches one helicopter at “approximately 10:00 a.m.” and then sends a second helicopter to the Pentagon at around 10:40 a.m. [US Department of Health and Human Services, 7/2002, pp. A-45 pdf file]

Entity Tags: MedStar Health, Ronald A. Galey, Maryland State Police, United States Park Police, AirCare

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Just after President Bush authorizes the military to shoot down threatening aircraft, he speaks with Secretary of Defense Donald Rumsfeld about this, according to some accounts. According to the Washington Post, Bush gave the shootdown authorization after taking off on Air Force One (see (Shortly After 9:56 a.m.) September 11, 2001). He then talks “to Rumsfeld to clarify the procedures military pilots should follow in trying to force an unresponsive plane to the ground before opening fire on it. First, pilots would seek to make radio contact with the other plane and tell the pilot to land at a specific location. If that failed, the pilots were to use visual signals. These included having the fighters fly in front of the other plane. If the plane continued heading toward what was seen as a significant target with apparently hostile intent, the US pilot would have the authority to shoot it down.” [Washington Post, 1/27/2002] Journalist and author Bill Sammon will give a similar account, saying that, having spoken with Vice President Dick Cheney soon after Air Force One took off, Bush “then explained the shootdown order to Donald Rumsfeld, who was at the still-burning Pentagon.” [Sammon, 2002, pp. 102] The 9/11 Commission will concur that the “president apparently spoke to Secretary Rumsfeld for the first time… shortly after 10:00.” However, contradicting earlier accounts, it will say, “No one can recall the content of this conversation, but it was a brief call in which the subject of shootdown authority was not discussed” (see (10:00 a.m.-10:30 a.m.) September 11, 2001). According to the Commission, furthermore, the phone call between Bush and Cheney where the president gives the shootdown authorization is not until 10:18 (see 10:18 a.m.-10:20 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 41 and 43] Bush’s senior adviser Karl Rove, who is on Air Force One with the president, will also say this critical call occurs “at about 10:20,” and add that, after it, Bush reports that he has just talked to Rumsfeld as well as Cheney. [MSNBC, 9/11/2002] Rumsfeld will indicate he first learns that shootdown authorization has been given from Cheney rather than Bush, telling the 9/11 Commission that the vice president “informed me of the president’s authorization to shoot down hostile aircraft” over the air threat conference call. [9/11 Commission, 3/23/2004] The conversation he is referring to does not occur until 10:39 a.m. (see 10:39 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 43]

Entity Tags: George W. Bush, Donald Rumsfeld

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Steve Lanoce.Steve Lanoce. [Source: Gamezebo]A group of police officers tries to enter World Trade Center Building 7 in order to get out of the WTC plaza, but they find the door is locked and the building is on fire. The seven officers are members of New York Police Department’s Emergency Service Unit (ESU). They were about 60 yards north of the South Tower when it collapsed, at 9:59 a.m. (see 9:59 a.m. September 11, 2001). When the dust began to clear, they made their way to the WTC plaza. But as they then tried to get out of the plaza, they found that every corner they ran to was blocked.
Officers Find the Door to WTC 7 Is Locked - The ESU officers now notice the bridge that leads from the plaza to WTC 7, and wonder if they can get out of the plaza by entering WTC 7 and then making their way down to the street below. [Tactical Edge, 6/2002 pdf file; Appel, 2009, pp. 99-100] WTC 7, a 47-story office building, is located to the north of the Twin Towers. It is linked to the main WTC complex by a glass-enclosed pedestrian bridge at the third-floor level. [Federal Emergency Management Agency, 5/1/2002, pp. 5-2; National Institute of Standards and Technology, 11/2008, pp. 2] The officers walk across the bridge, but when they reach the door that leads into WTC 7 they find it is locked. “Why anyone would lock a door under these circumstances was anybody’s guess,” author Anthea Appel will later comment.
Officers Find WTC 7 Is on Fire - One officer, Steve Lanoce, decides to try to break the door. He takes out his handgun and fires a shot at the bottom glass pane of the door. The glass, however, turns out to be bullet-proof and cracks but does not break. Furthermore, Lanoce’s shot sets off the burglar alarm in WTC 7. Fortunately, Lanoce’s colleagues are able to kick in the cracked glass and create an opening large enough to crawl through. They find, though, that the building on the other side of the door is on fire and they have to jump back to avoid the flames. [Tactical Edge, 6/2002 pdf file; Appel, 2009, pp. 99-100]
WTC 7 Suffered Only Minor Damage When the South Tower Collapsed - The cause of the fire in WTC 7 is unclear. The National Institute of Standards and Technology, which will investigate the collapse of WTC 7 that occurs later today (see (5:20 p.m.) September 11, 2001), will state that the building suffered only minor damage when the South Tower collapsed. “A few windows on lower floors of the south face of WTC 7 were broken, and dust and small debris were deposited in the third-floor lobby,” it will describe. However, it will add, “None of the large pieces of debris from [the South Tower] hit WTC 7 because of the large distance between the two buildings and there was no evidence of structural damage to WTC 7.” [National Institute of Standards and Technology, 11/2008, pp. 16] The ESU officers then notice a stream of people making their way out of the North Tower. They therefore abandon their plan to get out of the WTC complex and instead go to help evacuate the civilians from the tower. [Tactical Edge, 6/2002 pdf file; Appel, 2009, pp. 101]

Entity Tags: Steve Lanoce, World Trade Center, New York City Police Department

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

William Zika.William Zika. [Source: William Zika]Inspector Joseph Morris, a commanding officer with the Port Authority Police Department (PAPD), gives the order to move the PAPD’s mobile command post further away from the World Trade Center and thereby likely prevents those in it being killed or seriously injured when the North Tower collapses. [Keegan and Davis, 2006, pp. 100-101] The mobile command post is a vehicle the size of a bus that was dispatched from the PAPD’s headquarters in Jersey City when word reached there about the crash at the North Tower (see 8:46 a.m. September 11, 2001). It arrived near the Twin Towers at around 9:30 a.m. and was parked just north of the intersection of West and Vesey Streets, next to Building 6 of the WTC. [Urban Hazards Forum, 1/2002; Accardi, 3/7/2002 pdf file; Keegan and Davis, 2006, pp. 8, 100] After the South Tower collapsed (see 9:59 a.m. September 11, 2001), Port Authority personnel gathered at the vehicle to regroup.
Police Captain Says the North Tower Will Collapse - At some point, Captain Anthony Whitaker, the PAPD commanding officer at the WTC, comes to the mobile command post and warns that the North Tower is in danger of collapsing, like the South Tower did. [9/11 Commission, 5/18/2004 pdf file] He is convinced that the North Tower is “about to come down any minute,” he will later recall. [Murphy, 2002, pp. 187] He approaches Morris outside the vehicle and urgently tells him that “the area is not safe, because [the North Tower] is coming down.” [9/11 Commission, 11/10/2003] Presumably in response to Whitaker’s warning, Morris decides that the vehicle needs to be moved to somewhere safer. “I knew that the mobile command post must be moved north on West Street,” he will state. [9/11 Commission, 5/18/2004 pdf file] He gets into the vehicle and gives the order, “Move the command post.”
Instruction Is Given to Move the Command Bus - Those in the vehicle groan in frustration when they hear Morris’s order, since “[p]eople were in motion, the command post was almost operational, [and] no one wanted to disconnect everything and start all over,” according to a book by Lieutenant William Keegan of the PAPD. But Morris ignores their objections, points to a location on a map of the city, and says, “Move it there.” [9/11 Commission, 11/10/2003; Keegan and Davis, 2006, pp. 100]
Fire Trucks Move to Allow the Vehicle to Drive Away - Sergeant William Zika, who is at the mobile command post with Morris, talks with Police Officer Frank Accardi, the vehicle’s driver, and Police Officer Thomas Kennedy “about moving the bus further north to a safer location.” [Zika, 3/9/2002] But before they can start the vehicle, Accardi and Kennedy have to clean its air filter, which became clogged with debris when the South Tower collapsed. [Merrill, 2011, pp. 232; Law Officer, 8/16/2011] Meanwhile, Whitaker starts yelling at the fire trucks parked nearby to free up space so the vehicle can get away. [Murphy, 2002, pp. 187]
Moving the Command Bus Reportedly Saves Lives - Accardi then starts the mobile command post, moves it north, and parks it on West Street, between Murray and Chambers Streets. The North Tower of the WTC will collapse while the vehicle is at this location, at 10:28 a.m. (see 10:28 a.m. September 11, 2001). [Accardi, 3/7/2002 pdf file; 9/11 Commission, 11/10/2003; 9/11 Commission, 5/18/2004 pdf file] The tower will crush Building 6 of the WTC, “covering the exact spot where the command post had stood with tons of debris,” Keegan will write. This will mean that Morris’s order to move the vehicle “prevented the deaths of everyone in the PAPD command post,” according to Keegan. [Keegan and Davis, 2006, pp. 100-101]

Entity Tags: Frank Accardi, Joseph M. Morris, Anthony Whitaker, Thomas Kennedy, William Zika, Port Authority Police Department

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Hijackers in the cockpit of Flight 93 react to the passengers who are apparently trying to retake control of the aircraft and one of them appears to ask if they should fly the plane into the ground. [9/11 Commission, 8/26/2004, pp. 45-46] Passengers on the flight have apparently been trying to force their way into the cockpit, using a food cart as a shield (see 9:57 a.m.-9:59 a.m. September 11, 2001). [Observer, 12/2/2001; Longman, 2002, pp. 270-271]
Hijacker Asks if He Should 'Finish It Off' - The cockpit voice recording from the plane will later reveal that, in response to this, a hijacker in the cockpit apparently suggests crashing the plane into the ground. Speaking in Arabic, he asks: “Is that it? Shall we finish it off?” Another hijacker in the cockpit replies: “No. Not yet. When they all come, we finish it off!”
Passengers Try to Get into the Cockpit - Seconds later, a male passenger shouts: “Ah! I’m injured.” A hijacker then exclaims: “Oh Allah! Oh Allah! Oh gracious!” A male passenger apparently instructs those with him to continue trying to force their way into the cockpit. “In the cockpit,” he shouts, adding, “If we don’t, we’ll die!” A hijacker then makes some unusual statements. He says: “Up, down. Up, down, in the cockpit. The cockpit. Up, down.” He adds, “Saeed, up, down!” [Federal Bureau of Investigation, 12/4/2003; McMillan, 2014, pp. 103-104] “Saeed” is presumably Saeed Alghamdi, one of the alleged hijackers of Flight 93. [9/11 Commission, 8/26/2004, pp. 35]
Hijacker Again Suggests Crashing the Plane - The cockpit voice recorder then picks up the sound of a male passenger, in the distance, giving the instruction, “Roll it!” He is possibly talking about rolling the food cart forward, journalist and author Tom McMillan will suggest. This is followed by the sound of glasses and plates breaking. A hijacker then apparently starts praying, saying: “Allah is the greatest! Allah is the greatest!” He then appears to suggest crashing the plane into the ground again. “Is that it? I mean, shall we pull it down?” he asks. “Yes, put it in it and pull it down,” another hijacker replies.
Hijacker Says to Shut Off the Oxygen Supply - One of the hijackers then suggests that they turn off the oxygen supply to the cabin, saying: “Cut off the oxygen! Cut off the oxygen! Cut off the oxygen! Cut off the oxygen!” [Federal Bureau of Investigation, 12/4/2003; McMillan, 2014, pp. 104] (However, cutting off the oxygen below an altitude of 10,000 feet would have little or no effect on the passengers, aviation officials will comment. [Longman, 2002, pp. 271] ) About 20 seconds later, he makes more unusual statements, saying: “Up, down. Up, down. Up, down.”
Passengers Continue Their Assault - Within the next 20 seconds, the cockpit voice recorder picks up the sounds of loud crashes, snaps, loud grunts, and a male passenger shouting, “Ah!” A passenger then issues some commands. “Go! Go!” they say. “Move! Move!” they shout. A male passenger—perhaps the same person—then yells loudly, “Turn it up!” What they mean by this is unclear. [Federal Bureau of Investigation, 12/4/2003; McMillan, 2014, pp. 104] The passengers will apparently continue to struggle against the hijackers until the plane crashes, at 10:03 a.m. (see 10:02 a.m.-10:03 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 46]

Entity Tags: Saeed Alghamdi

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Jay Kopstein.Jay Kopstein. [Source: Jay Kopstein]Richard Ohlsen, an employee at the Federal Emergency Management Agency (FEMA) Region II office in Lower Manhattan, goes to the headquarters of the New York Police Department (NYPD), but is initially denied entry into the building and, once inside, experiences various difficulties as he tries to respond to the terrorist attacks. Following the second crash at the World Trade Center, the FEMA office was unable to communicate with Office of Emergency Management personnel in WTC Building 7 and so Ohlsen was told to go to WTC 7 to act as a liaison there (see (After 9:03 a.m.) September 11, 2001). As he was on his way out, though, the South Tower of the WTC collapsed (see 9:59 a.m. September 11, 2001).
FEMA Employee Is Denied Entry into the Police Headquarters - Consequently, instead of going to the WTC site, Ohlsen heads to the command center at NYPD headquarters, at One Police Plaza. When he arrives at NYPD headquarters, however, officers refuse to let him in because they do not recognize his FEMA identification as being official. Fortunately, Jay Kopstein, an inspector with the NYPD who happens to be passing by, recognizes him and takes him up to the command center.
Employee Lacks Priority Access to the Phone Network - Ohlsen’s problems continue, however, after he arrives there. Ohlsen does not have with him a special GETS (Government Emergency Telecommunications Service) phone card, which gives government and emergency workers priority to make phone calls during a crisis. Consequently, when he wants to reach FEMA headquarters in Washington, DC, he has to contact it through the normal collect call procedures, even though this is a national emergency. And when he does get through, he is told that responsibility for dealing with the attacks in New York has been transferred to FEMA’s Region I office in Massachusetts, as part of the agency’s standard continuity of operations procedures, and so all requests are meant to go through there.
Officials Refuse to Open an Equipment Cache - Ohlsen also runs into difficulty when he asks for an equipment cache that contains personal protective gear and search and rescue equipment for New York City’s urban search and rescue team to be opened. He is incredulous when, in light of the current situation, officials with the New York City Fire Department, which maintains the cache, refuse his request, supposedly because no one from the federal government has authorized the use of the equipment. Ohlsen apparently persists and eventually gets the cache opened, since he will later describe this setback as “the first problem he was able to resolve” after arriving at the command center. [9/11 Commission, 3/16/2004 pdf file; Graff, 2017, pp. 343-344]

Entity Tags: New York City Fire Department, Jay Kopstein, Federal Emergency Management Agency, New York City Police Department, Richard Ohlsen

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Some time after the first WTC tower collapse, counterterrorism “tsar” Richard Clarke orders all landmark buildings and all federal buildings in the US evacuated. He also orders all harbors and borders closed. [Clarke, 2004, pp. 14-15] The Sears Tower in Chicago begins evacuation around 10:02 a.m. Other prominent buildings are slower to evacuate. [Ottawa Citizen, 9/11/2001]

Entity Tags: Sears Tower, Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Throughout the day of 9/11 and after, members of the public in New York City experience significant communications problems, particularly with cell phones. “In the aftermath [of the attacks], and for several days afterwards, cellular phone services were either not working or were severely overloaded.” [SatNews, 10/19/2001] As Time magazine reports, “Lines formed, at least 20 people long, at all pay phones, because cell phones were not working.” [Time, 9/14/2001] (Reportedly, though, the 911 system is not disrupted.) Later accounts will suggest that an increased volume of phone calls being made in response to the attacks may have overloaded networks. Within minutes of the first attack, according to the New York Times, there were “tens of millions of [phone] calls—many from worried relatives and friends—that threatened to clog the system.” [New York Times, 9/20/2001] The call volume of Verizon Communications, which has its main regional switching station across the street from the World Trade Center, reaches twice its normal daily rate of 115 million calls in New York City. “And although it remained operational, the wireless network experienced massive congestion that prevented most calls from getting through. During the peak of the chaos, Verizon experienced nearly 100 percent more traffic than normal on its nationwide wireless network.” [Verton, 2003, pp. 148] Some of the communications problems in the New York area are later attributed to physical damage to the infrastructure. A report by the Mineta Transportation Institute will summarize, “The collapse of the World Trade Center towers knocked out Verizon’s switching center in Lower Manhattan and severely damaged the infrastructure for cellular telephones. Telephone communications for NYPD Command and Control was also destroyed in the attack. As a consequence, cell phone service was subsequently overloaded. NYC Transit lost a key portion of its fiber-optic network in one tunnel.” [Jenkins and Edwards-Winslow, 9/2003, pp. 33] Similar communication problems are also experienced around Washington, DC, and some top government officials are affected (see (After 8:55 a.m.) September 11, 2001). According to one government official, the nation was “deaf, dumb, and blind” for much of the day. [Verton, 2003, pp. 151]

Entity Tags: Verizon Communications, Verizon Wireless

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Richard Dearlove.Richard Dearlove. [Source: Daily Express]CIA Director George Tenet later recalls that, at some unspecified time during this day, a commercial passenger jet on its way to Britain behaves suspiciously, raising fears that al-Qaeda might have launched a two-continent attack. Aircraft are equipped with a device called a transponder, which transmits information to controllers on the ground, such as the plane’s flight number, altitude and speed. But this plane is emitting all kinds of “squawks,” with its transponder going off and on. Tenet calls Richard Dearlove, his counterpart at the British Secret Intelligence Service (MI6), to inform him of what is going on. Eventually, according to Tenet, the problem is resolved, and it turns out to have been caused simply by the transponder being faulty. [Washington Post, 9/17/2001; Tenet, 2007, pp. 166]

Entity Tags: George J. Tenet, Richard Dearlove

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John McWethy.John McWethy. [Source: Steve Fenn / ABC]ABC News correspondent John McWethy was at the Pentagon at the time it was hit. [Newsweek, 9/24/2001] At some later time, an army general he knows offers to take him in closer to the crash site. McWethy recalls: “I got in very close, got a look early on at the bad stuff. I could not, however, see any plane wreckage—it was well inside and had been, basically, vaporized.” [Gilbert et al., 2002, pp. 187] The following day, Arlington County Fire Chief Ed Plaugher will similarly tell reporters: “[T]here are some small pieces of aircraft visible from the interior during this firefighting operation… but not large sections. In other words, there’s no fuselage sections and that sort of thing.” [US Department of Defense, 9/12/2001] According to the Defense Department’s book about the Pentagon attack: “The front part of the relatively weak fuselage [of Flight 77] disintegrated, but the mid-section and tail-end continued moving for another fraction of a second.… The chain of destruction resulted in parts of the plane ending up inside the Pentagon in reverse of the order they had entered it, with the tail-end of the airliner penetrating the greatest distance into the building.” [Goldberg et al., 2007, pp. 17] Navy Lt. Kevin Shaeffer reportedly sees a “chunk of the 757’s nose cone and front landing gear” in the service road between the Pentagon’s B and C Rings. [Virginian-Pilot, 9/9/2002] Other witnesses say they see a large airplane tire. [Office of Medical History, 9/2004, pp. 117-118; Goldberg et al., 2007, pp. 54] Army Staff Sgt. Mark Williams, whose search and rescue team enters the Pentagon less than four hours after the attack, recalls seeing “the scorched bodies of several airline passengers… still strapped into their seats” inside the building. [USA Today, 9/13/2001]

Entity Tags: Mark Williams, Kevin Shaeffer, Edward Plaugher, John McWethy, Pentagon

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Rudy Washington.Rudy Washington. [Source: Congress of Racial Equality]After being caught in the dust plume when the WTC’s South Tower collapses at 9:59, Rudy Washington, who is one of Rudolph Giuliani’s deputy mayors, heads to City Hall, where he coordinates the city’s emergency response to the attacks. He is in contact with New York Governor George Pataki, high-ranking New York Police Department officers, and Navy Admiral Robert Natter, the commander of the US Atlantic Fleet (see (Shortly After 9:59 a.m.) September 11, 2001). He orders the closing of bridges. (Though, according to some accounts, the New York Port Authority ordered all bridges to be closed earlier on, at 9:21 (see 9:21 a.m. September 11, 2001).) As New York Daily News columnist Stanley Crouch later describes, Washington also finds “heavy machinery to get downtown for the cleanup and got the Navy to guard against a seaborne attack. He evacuated City Hall, which shook like crazy when the second tower fell. He gathered people who could give medical help, gave the order to find lights that could be used at Ground Zero and worked out new phone communications, since power was being lost. Accompanied by city engineers, he went into the streets around the fallen towers, testing the ground to make sure it would hold when the heavy equipment came in.” Washington’s efforts at developing an emergency strategy are reportedly aided by what he learned at an anti-terrorist training session chaired by counterterrorism “tsar” Richard Clarke and held at the WTC, in preparation for the millennium celebration (see (Late 1999)). Stanley Crouch later credits Rudy Washington with having “ran New York for the first few hours after the attack during a period when Giuliani was thought to have been killed inside the first building that went down.” [New York Daily News, 5/20/2004] During the initial hours following the attacks, between around 9:50 a.m. and midday, Mayor Giuliani is moving around between a series of temporary command posts (see (9:50 a.m.-10:10 a.m.) September 11, 2001 and (After 10:28 a.m.-12:00 pm.) September 11, 2001).

Entity Tags: Rudy Washington, Robert Natter, New York City Police Department, George E. Pataki, Rudolph (“Rudy”) Giuliani

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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